scholarly journals Evaluation of Waiting Time for Outpatient Prescription Services at the Pharmacy Installation at the Universitas Sumatera Utara Hospital

2021 ◽  
Vol 3 (2) ◽  
pp. 54-61
Author(s):  
Muhammad Yunus ◽  
Wiryanto ◽  
Yuandani
Keyword(s):  
Waiting Time ◽  
Prescription Drugs ◽  
Service Time ◽  
Average Length ◽  
Drug Prescription ◽  
Outpatient Prescription ◽  
The University ◽  
Pharmaceutical Prescription ◽  
Prescription Services

The pharmacy installation is one of the units in the hospital that provides. service products and services in the form of prescription services. Prescription service asthe front line of pharmacy services to patients must be managed properly becausethe quality of pharmaceutical prescription service which is generally associated with the speed ingiving service. This research is a descriptive type of research with prospective data collection from March-June 2019 to evaluate the waiting time for outpatient prescription services at the Hospital Pharmacy Installation of the Universitas Sumatera Utara. The data taken were 357 outpatient prescriptions.The results of this study indicate the total average length of time waiting for outpatients for the provision of non-fake drugs at the Pharmacy Installation of Outpatients at the University of Sumatera Utara Hospital at 09.00 - 11.00 is 29.10 minutes, at 11.00 - 13.00 is 34.44. minutes and at 13.00 - finished 42.60 minutes. The average length of waiting time for outpatients for the provision of compound drugs at the Outpatient Pharmacy Installation of the University of Sumatera Utara Hospital at 09.00 - 11.00 is 51.67 minutes, 11.00 - 13.00 hours is 62.27 minutes and at 13.00 - completion was 65.71 minutes. The waiting time for prescription services is ≤ 60 minutes.Based on the results of research conducted at the Outpatient Pharmacy Installation at the University of Sumatera Utara Hospital, non-concocted prescription drugs meet the requirements if the service time speed is ≤ 30 minutes and the concocted drug prescription fulfills the requirements if the service time speed is ≤ 60 minutes.

scholarly journals EVALUASI PELAKSANAAN STANDAR PELAYANAN MINIMAL (SPM) FARMASI KATEGORI LAMA WAKTU TUNGGU PELAYANAN RESEP PASIEN RAWAT JALAN DI RUMAH SAKIT ADVENT MANADO

PHARMACON ◽  
2020 ◽  
Vol 9 (2) ◽  
pp. 318
Author(s):  
Esron Eliazar Toreh ◽  
Widya A Lolo ◽  
Olvie S. Datu
Keyword(s):  
Waiting Time ◽  
Hospital Pharmacy ◽  
Drug Prescription ◽  
Pharmaceutical Services ◽  
Structured Interviews ◽  
Pharmacy Staff ◽  
Health Related ◽  
The Republic ◽  
Prescription Services

ABSTRACTThe practice of pharmaceutical services was an integrated activity with the aim of identifying, preventing and resolving drug-related problems and health related problems. The need to evaluated the waiting time for prescription services in pharmaceutical installations was to found out the weaknesses that can prolong prescription services, so that improvements can be made immediately in order to improved the quality of pharmaceutical services. The aim of this study was to evaluated the length of waiting time for non-concoction drugs and concoction drugs at the Advent Hospital Manado pharmacy installation in October 2019 - January 2020. This research was a non-experimental descriptive study used quantitative and qualitative methods. Sampling was carried out by the nonprobability sampling method. Quantitatively data was taken by direct observation while implementing prescription service at hospital pharmacy installations and qualitatively data was taken by structured interviews to pharmacists in charge and pharmacy staff at outpatient hospital pharmacy installations. The results showed that the average for non-concoction drug prescription service was 20 minutes 29 seconds and for concoction drug prescription service was 26 minutes 26 seconds. The conclusion that the Advent Hospital Manado has met the standards set by the Ministry of Health of the Republic of Indonesia. Keywords: Waiting Time Prescription, Drug Prescription Service, Pharmacy Installation. ABSTRAK Praktek pelayanan kefarmasian merupakan kegiatan yang terpadu dengan tujuan untuk mengidentifikasi, mencegah dan menyelesaikan masalah terkait obat dan masalah yang berhubungan dengan kesehatan. Perlunya dilakukan evaluasi terhadap waktu tunggu pelayanan resep di instalasi farmasi adalah untuk mengetahui kelemahan-kelemahan yang dapat memperlama pelayanan resep, sehingga dapat segera dilakukan perbaikan dalam rangka meningkatkan kualitas pelayanan kefarmasian. Penelitian ini bertujuan untuk mengetahui lama waktu tunggu pelayanan resep obat jadi dan obat racikan di Instalasi Farmasi Rumah Sakit Advent Manado pada bulan Oktober 2019 – Januari 2020. Penelitian ini merupakan penelitian deskriptif non eksperimental dengan menggunakan metode kuantitatif dan kualitatif. Pengambilan sampel dilaksanakan dengan metode non-probability sampling. Data yang diambil secara kuantitatif adalah dengan pengamatan langsung saat pelaksanaan pelayanan resep obat di Instalasi Farmasi Rumah Sakit dan data yang diambil secara kualitatif adalah dengan wawancara terstruktur kepada apoteker penanggung jawab dan tenaga kefarmasian di Instalasi Farmasi Rumah Sakit rawat jalan. Hasil penelitian menunjukkan bahwa rata-rata untuk pelayanan resep obat jadi 20 menit 29 detik dan rata-rata pelayanan resep obat racikan 26 menit 26 detik. Kesimpulannya bahwa Rumah Sakit Advent Manado telah memenuhi standar yang telah ditetapkan oleh Departemen Kesehatan Republik Indonesia. Kata Kunci: Waktu Tunggu Resep, Pelayanan Resep Obat, Instalasi Farmasi.

scholarly journals ANALISIS WAKTU TUNGGU PELAYANAN RESEP PADA PASIEN RAWAT JALAN DI RSUD DR. H. ABDUL MOELOEK PROVINSI LAMPUNG

2021 ◽  
Vol 9 (2) ◽  
pp. 109-116
Author(s):  
Subur Widodo ◽  
◽  
Masyuri Yusuf ◽  
M. Desirwan Dinata
Keyword(s):  
Waiting Time ◽  
Pharmaceutical Services ◽  
Grace Period ◽  
Pharmaceutical Service ◽  
Average Waiting Time ◽  
Outpatient Prescription ◽  
Services Evaluation ◽  
Service Standards ◽  
Prescription Services

Abstract Pharmaceutical services are health services in hospitals that are expected to meet minimum service standards (SPM) in an effort to improve the quality of services to patients. One of the pharmaceutical service categories in the minimum service standard (SPM) in hospitals is the waiting time for prescription services in the form of nonconcoction drugs is the grace period from the time the patient submits a prescription to receiving non-concoction drugs with a minimum standard set by the Ministry of Health that is ≤ 30 minutes, whereas the waiting time for prescription concoction services is the grace period from the time the patient submits the prescription until receiving the concoction drug that is ≤ 60 minutes. This research was conducted to analyze the waiting time for outpatient prescription services in Dr. H. Abdul Moeloek based on hospital minimum service standards (SPM) as an overview of prescription services, evaluation materials and pilots in an effort to improve the quality of pharmaceutical services. This research will be conducted at the pharmacy outpatients Dr. H. Abdul Moeloek in August - September 2019 with a sample of 172 recipes, consisting of 98 non-concoction recipes and 74 recipe concoctions. Based on the research that has been done, the results of waiting time for non-concoction prescription services in the Outpatient Installation of Dr. H. Abdul Moeloek is in accordance with the SPM at the Hospital with an average waiting time of 11 minutes. Waiting time for prescription concoction services in Dr. Outpatient Hospital Installation H. Abdul Moeloek is in accordance with the SPM at the Hospital with an average waiting time of 19.4 minutes. Keywords: Pharmaceutical services, waiting time, pharmaceutical service standards.

scholarly journals Provider-Related Predictors of Utilization of University Health Services in Nigeria

1970 ◽  
Vol 29 (2) ◽  
Author(s):  
Olumide ABIODUN ◽  
Faithman OVAT ◽  
Oluwatosin OLU-ABIODUN
Keyword(s):  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Health Facility ◽  
Waiting Time ◽  
Related Factors ◽  
Mortality And Morbidity ◽  
Process Indicators ◽  
The University

BACKGROUND: The utilization of health services is an important policy concern in most developing countries. Many staff and students do not utilize the health services within the university system despite the availability of good quality services. This study investigated the provider-related factors related to utilization of university health service by staff and students in a privately owneduniversity in Nigeria.METHODS: The perception of the quality of a university health service was investigated among a cross-section of 600 university staff and students who were selected by a stratified random sampling scheme. A self-administered questionnaire-based study was conducted. The structure, process and output predictors of utilization of the university health facility were assessed. Data analysis was carried out using Stata I/C 15.0.RESULTS: The average age of the participants was 22.93±7.58 years. About two-thirds of them did not have opinion about the mortality and morbidity rates at the university health center. Significant proportions of the participants reported good perceptions about the structure and process quality of service indicators. Utilization of the university health center was predicted by some structure and process indicators namely; the availability/experience of staff (AOR 2.44; CI 1.67-3.58), the organization of healthcare (AOR 1.64; CI 1.11-2.41), the continuity of treatment (AOR 1.74; CI 1.12-2.70) and the waiting time (AOR0.41; CI 0.28-0.61).CONCLUSION: The utilization of university health services was predicted by availability/experience of staff, the organization of healthcare, the waiting time and the continuity of care. The structure-process-outcome approach discriminates between the students and staff who utilize the university health center and those who donot. It also suggests a complex interplay of factors in the prediction of choice of a health facility.

scholarly journals Maternal satisfaction on delivery care services and associated factors among mothers who gave birth in the University of Gondar teaching and referral hospital, northwest Ethiopia

2019 ◽  
Author(s):  
Andualem Firdie ◽  
Alemnew Maru ◽  
Abdulahi Deriye ◽  
Amare Assefa ◽  
Abdi Bedassa ◽  
...  
Keyword(s):  
Waiting Time ◽  
Maternal Education ◽  
Healthcare Services ◽  
Referral Hospital ◽  
Delivery Care ◽  
Maternal Satisfaction ◽  
Delivery Services ◽  
The University

Abstract Introduction Maternal satisfaction on delivery services is an important indicator for assessment of the quality of care. Quality of delivery care increases the likelihood of timely and appropriate treatment and good outcomes. The use of delivery services and outcomes are the result not only of the provision of care but also of women’s experience of that care. Therefore, investigating women’s experience or satisfaction on delivery care is of paramount importance to enhance the services utilization. Methods An institution-based cross-sectional study design was used. Data were collected using structured and pretested questionnaire from 403 mothers who were recruited by simple random sampling technique. Multivariable binary logistic regression analysis was used to identify variables associated with maternal satisfaction on delivery services on the basis of adjusted odds ratio (AOR) with 95% confidence interval (CI) and a p-value less than 0.05. Results The current study found that the overall satisfaction of mothers on delivery services was found to be 65.5%. Specifically, 78.2%, 65.5%, 64.3%, 49.9% and 44.7% of the mothers who gave birth at the University of Gondar teaching and referral hospital were satisfied on physicians’ communication, healthcare services, physicians’ attitude, privacy and sanitation condition of the health institution respectively. Maternal satisfaction was statistically associated with maternal education (diploma and above education) [AOR = 0.29, 95% CI = (0.13, 0.66)], maternal education (secondary and/or primary education) [AOR = 0.42, 95% CI = (0.20, 0.90)], antenatal care (ANC) follow-up in the current pregnancy [AOR = 4.47, 95% CI = (1.77, 11.27)] and short waiting time [AOR =1.85, 95% CI = (1.19, 2.88)]. Conclusion This study revealed that the overall satisfaction of mothers on delivery service was found to be suboptimal. Physicians’ communication, healthcare services and physicians’ attitude were areas where the highest proportion of mothers satisfied. On the other hand, the highest proportion of mothers was dissatisfied on sanitation condition. Educational status, ANC follow-up and waiting time were found to be statistically associated with maternal satisfaction on delivery services.

scholarly journals STANDAR PELAYANAN MINIMAL WAKTU TUNGGU DI PENDAFTARAN PASIEN RAWAT JALAN DI RSUD PETALA BUMI PROVINSI RIAU

1930 ◽  
Vol 8 (01) ◽  
pp. 57-61
Author(s):  
Henny Maria Ulfa
Keyword(s):  
Quality Of Service ◽  
Medical Record ◽  
Waiting Time ◽  
Service Time ◽  
Medical Officer ◽  
Education And Training ◽  
Minimum Standards ◽  
Descriptive Approach ◽  
And Training

The waiting time is the time it takes from the patient to register until the medical record file is sent to the polyclinic. RSUD Petala Bumi Provinsi Riau for service still not good because it still uses manual system. Minimum standards of service time wait patients in outpatient registrationin RSUD PetalaBumiProvinsi Riau.Research methodology used in this research is descriptive approach with a combination of quantitative and qualitative, samples to this research a total of 97 patients. Produce research waiting time in registration outpatients included in a category slow(≥ 10 minute) as much as 66 patients (68,0 %)While in the category of fast(≤ 10 minute) 31 patients (31,9 %). From 97 outpatients at the hospital Petala Bumi,riau.Seen from workload by officers additional resources is needed, especifically at distribution so that the medical officerno longer working concurrently again, education and training record medical officer has already been done, SPO in TPPRJ already exists but not run optimally, and facilities in unit medical record hospital in Petala Bumi Riau has been sufficient. Advice on this research is should be increased again the quality and quantity of the of officer so that patient do not wait longer in registration of outpatient. For medical officers are expected to perform their duties in accordance with SOPs that have been established so as to increase the value of productivity so that patient services faster and can improve the quality of service in TPPRJ.

scholarly journals Maternal Satisfaction on Delivery Care Services and Associated Factors Among Mothers who Gave Birth in the University of Gondar Teaching and Referral Hospital, Northwest Ethiopia

2020 ◽  
Author(s):  
Andualem Firdie ◽  
Alemnew Maru ◽  
Abdulahi Deriye ◽  
Amare Assefa ◽  
Abdi Bedassa ◽  
...  
Keyword(s):  
Health Care ◽  
Waiting Time ◽  
Health Care Services ◽  
Delivery Care ◽  
Maternal Satisfaction ◽  
Care Services ◽  
Delivery Services ◽  
The University

Abstract Introduction: Maternal satisfaction on delivery services is an important indicator for assessment of the quality of care. Quality of delivery care is the degree to which maternal health services for individuals and populations increase the likelihood of timely and appropriate treatment for the purpose of achieving desired outcomes. The use of services and outcomes are the result not only of the provision of care but also of women’s experience of that care. Therefore, investigating women’s experience or satisfaction on delivery care is of paramount importance to enhance the services utilization. Methods: An institution based cross-sectional study design was used. Data were collected using structured and pretested questionnaire from 403 mothers who were recruited by simple random sampling technique. Multivariable binary logistic regression was used to identify variables associated with maternal satisfaction on delivery services on the basis of adjusted odds ratio (AOR) with 95% confidence interval (CI) and a p – value less than 0.05. Results: The current study found that 78.2%, 65.5%, 64.3%, 49.9% and 44.7% of the mothers who gave birth at the University of Gondar teaching and referral hospital were satisfied on physicians’ communication, health care services, physicians’ attitude, privacy and sanitation condition of the health institution respectively. The overall satisfaction of mothers on delivery services was found to be 65.5%. Maternal satisfaction was statistically associated with diploma and above education [AOR = 0.29, 95% CI = (0.13, 0.66)]; secondary and/or primary education [AOR = 0.42, 95% CI = (0.20, 0.90)]; Antenatal care (ANC) follow-up in the current pregnancy [AOR = 4.47, 95% CI = (1.77, 11.27)] and short waiting time [AOR =1.85, 95% CI = (1.19, 2.88)].Conclusion: This study revealed that the overall satisfaction of mothers on delivery service was found to be suboptimal. Physicians’ communication, health care services and physicians’ attitude were areas where the highest proportion of mothers satisfied. On the other hand, the highest proportion of mothers was dissatisfied on sanitation condition. Educational status, ANC follow-up and waiting time were found to be statistically associated with maternal satisfaction on delivery services.

EVALUASI WAKTU TUNGGU PELAYANAN RESEP PASIEN RAWAT JALAN DI RUMAH SAKIT ANWAR MEDIKA

2020 ◽  
Vol 2 (1) ◽  
pp. 80
Author(s):  
Erviani Dinda Mahmudah Sari ◽  
Khurin In Wahyuni ◽  
Puspita Raras Anindita
Keyword(s):  
Waiting Time ◽  
Waiting Times ◽  
Primary Data ◽  
Cross Sectional ◽  
Grace Period ◽  
Average Waiting Time ◽  
Outpatient Prescription ◽  
Time Required ◽  
Service Standards ◽  
Prescription Services

<em>The waiting time for finished drug service is the grace period from the time the patient submits the prescription until receiving the finished drug with a minimum standard set by the Ministry of Health is ≤ 30 minutes, while the waiting time for concoction drug service is the grace period from the time the patient submits the prescription until receiving the concoction drug that is ≤ 60 minutes. This study aims to determine the average waiting time for outpatient prescription services at Anwar Medika Hospital. This research was conducted with a cross sectional descriptive method. Primary data was collected through direct observation and recording of prescription service waiting times in the waiting time recording form on February 10, 2020 to February 11, 2020. Data taken were 384 outpatient prescriptions consisting of 346 non-concoctions and 38 prescription concoctions. In this study, 384 recipes were used as the research sample consisting of 346 for non-concoction recipes and 38 for recipe concoctions. The average time needed to complete a non-concoction recipe is 18.7 minutes and the time required to complete a recipe concoction is 30.9 minutes. Based on the results of research that has been done, it is found that the average waiting time for prescription services at Anwar Medika Hospital has fulfilled the requirements according to the minimum service standards at the hospital.</em>

scholarly journals Usulan Perbaikan Proses Pelayanan Loading dan Unloading Kapal di Dermaga Curah Cair PT. X dengan Pendekatan Simulasi

2019 ◽  
Vol 8 (2) ◽  
pp. 113-120
Author(s):  
Misra Hartati ◽  
Irham Hamzah Zah ◽  
Fitra Lestari Norhiza ◽  
Tengku Nurainun
Keyword(s):  
Fatty Acids ◽  
Free Fatty Acids ◽  
Waiting Time ◽  
Service Time ◽  
Waiting Times ◽  
Average Output ◽  
Event Simulation ◽  
Liquid Bulk ◽  
Loading And Unloading

Indonesia as one of the biggest archipelagic countries, sees the potential for the need for ports as an inter-island logistics sector. Ports in Indonesia are managed by PT. Indonesian Port, one of the branches of PT. Pelindo is PT. X which has liquid bulk stores specifically for CPO loading and unloading. The problem that occurs is the increase in loading and unloading service time that has exceeded the set resting time, which results in the length of the waiting time for the ship in the pool. So that it will have an impact on the quality of CPO, which causes an increase in the levels of free fatty acids in CPO. Because it is proposed to improve the process of loading and unloading CPO services to minimize queues and reduce ship waiting times. Simulation is completed with ExtandSim software. As for the selected scenario, namely the second alternative scenario showing an increase in service on each pier, the average ship input is 64 ships and the average output is 62 ships, more optimal than conceptual conditions, the proposed calculation of investment costs is the addition of a pipeline of 104,244.00 US $.Keywords:  Extendsim, Port Of Liquid Bulk, CPO, Descrette Event Simulation

Epistemic and relational conflicts in sharing identical vs. complementary information during cooperative learning

2002 ◽  
Vol 61 (3) ◽  
pp. 139-151 ◽  
Author(s):  
Céline Darnon ◽  
Céline Buchs ◽  
Fabrizio Butera
Keyword(s):  
Cooperative Learning ◽  
Social Comparison ◽  
Positive Relationship ◽  
Learning Task ◽  
Control Group ◽  
Complementary Information ◽  
Relational Conflict ◽  
The Social ◽  
The University

When interacting on a learning task, which is typical of several academic situations, individuals may experience two different motives: Understanding the problem, or showing their competences. When a conflict (confrontation of divergent propositions) emerges from this interaction, it can be solved either in an epistemic way (focused on the task) or in a relational way (focused on the social comparison of competences). The latter is believed to be detrimental for learning. Moreover, research on cooperative learning shows that when they share identical information, partners are led to compare to each other, and are less encouraged to cooperate than when they share complementary information. An epistemic vs. relational conflict vs. no conflict was provoked in dyads composed by a participant and a confederate, working either on identical or on complementary information (N = 122). Results showed that, if relational and epistemic conflicts both entailed more perceived interactions and divergence than the control group, only relational conflict entailed more perceived comparison activities and a less positive relationship than the control group. Epistemic conflict resulted in a more positive perceived relationship than the control group. As far as performance is concerned, relational conflict led to a worse learning than epistemic conflict, and - after a delay - than the control group. An interaction between the two variables on delayed performance showed that epistemic and relational conflicts were different only when working with complementary information. This study shows the importance of the quality of relationship when sharing information during cooperative learning, a crucial factor to be taken into account when planning educational settings at the university.

Evaluation of the Academic Setting in Spain 1This study was financed by the University of Oviedo.

1995 ◽  
Vol 11 (2) ◽  
pp. 133-137 ◽  
Author(s):  
Juan Fernández ◽  
Miguel A. Mateo ◽  
José Muñiz
Keyword(s):  
Higher Education ◽  
Decision Making ◽  
Social Climate ◽  
Three Dimensions ◽  
Academic Setting ◽  
Teaching And Research ◽  
Evaluation Questionnaire ◽  
University Teachers ◽  
The University

The conditions are investigated in which Spanish university teachers carry out their teaching and research functions. 655 teachers from the University of Oviedo took part in this study by completing the Academic Setting Evaluation Questionnaire (ASEQ). Of the three dimensions assessed in the ASEQ, Satisfaction received the lowest ratings, Social Climate was rated higher, and Relations with students was rated the highest. These results are similar to those found in two studies carried out in the academic years 1986/87 and 1989/90. Their relevance for higher education is twofold because these data can be used as a complement of those obtained by means of students' opinions, and the crossing of both types of data can facilitate decision making in order to improve the quality of the work (teaching and research) of the university institutions.

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