IMPACT OF WEB QUALITY ON EMPLOYEES’ SATISFACTION IN INDONESIA STATE EMPLOYMENT DEPARTMENT

2019 ◽  
Vol 24 (3) ◽  
pp. 161-169
Author(s):  
Adhitiro Novanto ◽  
Tety Elida Siregar ◽  
Taufik Hidayat
Keyword(s):  
Information Quality ◽  
Three Dimensions ◽  
Inaccurate Data ◽  
Service Information ◽  
Employees Satisfaction ◽  
State Employment ◽  
Web Quality ◽  
Employee Data ◽  
The Web

The State Employment Department (BKN) had applied information technology in employee data management since 2011. However, flaws were found in the system, such as occurrence of inaccurate data and complicated navigation. This study was aimed at analyzing the satisfaction of BKN staffs in using DMS web. Web quality was assessed using 3 dimensions: usability, information quality and service information quality. These 3 dimensions were then associated with the satisfaction of BKN staffs as the users. Data was collected through questionnaires to 206 staffs with authorized accesses to the web. The results showed that the quality of three dimensions of the web influenced users’ satisfaction.

scholarly journals Hubungan kualitas Website UPI Central Library dengan kepuasan pengguna

2021 ◽  
Vol 1 (2) ◽  
pp. 147
Author(s):  
Ricky Hardiyanto ◽  
Ninis Agustini Damayani ◽  
Edwin Rizal
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Strategic Issue ◽  
And Performance ◽  
The Times ◽  
Web Quality ◽  
The Web

The times and the role of information technology require libraries to innovate, one of the innovations made by libraries is a website. Website quality is currently a strategic issue that is used in communication and interaction with users. This research is intended to know quality of UPI Central Library Website relation with user satisfaction, especially bachelor students of Indonesia University of Education in the main campus of Bumi Siliwangi. One method of measuring the quality of a website can be done by using WebQual. This study uses the WebQual 4.0 method as the basis for measuring the quality of the web proposed by Barnes & Vidgen which consists of of usability, information quality, and service interaction quality. Meanwhile in order to measure user satisfaction uses the theory of importance-performance analysis by Martilla and James which consist of importance and performance. The method is use is Quantitative Method with correlational treatment Pearson Product Moment which is intended to treat causality between X and Y variables. The collecting data technique used questionnaires, interviews and literature studies. Sampling was conducted by simple random sampling technique using a population of 27,172 students and respondents as many as 394 students. The results of this study indicate that the web quality of the UPI Central Library on user satisfaction has a significant relationship, which means that the higher the quality of the web, the higher the satisfaction received.

scholarly journals Evaluasi Kualitas Layanan Website Alumni Menggunakan Metode Webqual 4.0

2019 ◽  
Vol 5 (2) ◽  
pp. 105
Author(s):  
Anisa Yulandari ◽  
Wing Wahyu Winarno ◽  
Asro Nasiri
Keyword(s):  
Quality Of Service ◽  
User Satisfaction ◽  
Information Quality ◽  
Three Dimensions ◽  
Job Seekers ◽  
End User ◽  
Interaction Quality ◽  
Service Interaction

Website Portal Alumni Amikom Yogyakarta yang dapat diakses pada alamat domain alumni.amikom.ac.id merupakan bagian dari Universitas Amikom Yogyakarta yang berfungsi sebagai sarana berbagi informasi sekaligus bertindak sebagai penghubung antara perusahaan pencari tenaga kerja dan para pencari kerja khususnya alumni Universitas Amikom Yogyakarta. Selama ini website alumni sudah berjalan belum dilakukan evaluasi terhadap kualitas layanan website yang didasarkan pada persepsi pengguna akhir sebagai umpan balik kepada pengelola website sehingga pengelola dapat mengetahui sejauh mana kepuasan pengguna dan kualitas layanan yang sudah diberikan. Tujuan dari penelitian ini yaitu untuk mengetahui kualitas layanan website alumni menggunakan tiga dimensi yang ada pada metode Webqual 4.0. Tiga dimensi itu sendiri terdiri dari Kegunaan, Kualitas Informasi, dan Kualitas Interaksi Layanan. Pendistribusian kuisioner dilakukan terhadap 200 sampel responden. Kesimpulan dari penelitian ini adalah adanya pengaruh ketiga dimensi Webqual 4.0 terhadap kepuasan pengguna. Dimensi yang paling berpengaruh yaitu Kualitas Informasi dan Kualitas Interaksi Layanan. Hal ini berarti peningkatan dapat dilakukan pada indicator yang memiliki nilai rata-rata terendah. Peningkatan pada dimensi Kualitas Informasi dapat dilakukan perbaruan secara berkala sehingga informasi yang disajikan menjadi lebih relevan. Sedangkan untuk dimensi Kualitas Interaksi Layanan dapat dilakukan dengan meningkatkan pelayanan terhadap keluhan seputar website alumni.Kata Kunci — Kualitas Layanan, Website Alumni, Webqual 4.0The Alumni Amikom Yogyakarta Website which can be accessed at the domain address alumni.amikom.ac.id is part of the Amikom University of Yogyakarta which serves as a means of sharing information while acting as a liaison between the company and job seekers, especially alumni of Yogyakarta Amikom University. So far, the alumni website has been running, yet an evaluation of the quality of website services has been carried out based on the perception of the end user as feedback to the website manager so that the manager can find out how far the user satisfaction is and the quality of the service provided. The purpose of this study is to determine the quality of the alumni website service using three dimensions that exist in the method of Webqual 4.0, there are Usability, Information Quality, and Service Interaction Quality. The conclusion of this study is the influence of the three dimensions of Webqual 4.0 on user satisfaction. The most influential dimensions are Information Quality and Service Interaction Quality. This means that an increase can be made on an indicator that has the lowest average valueKeywords— Quality of Service, Alumni Website, Webqual 4.0

Web Information Resources Vis-à-Vis Traditional Information Services

2011 ◽  
pp. 528-540
Author(s):  
John D. D’Ambra ◽  
Nina Mistillis
Keyword(s):  
User Experience ◽  
Information Seeking ◽  
Structural Equation ◽  
Information Quality ◽  
Information Services ◽  
Information Resources ◽  
Information Resource ◽  
Prior Use ◽  
The Web

This chapter considers the change in information seeking behaviour of tourists as a result of the increased use of the World Wide Web as an information resource in the context of information services provided by visitor information centres (VICs). The theoretical approach adopts the model of expectation-disconfirmation effects on Web customer satisfaction. The chapter proposes that visitor information centres are analogous to an information system and that the user experience of visiting the centre can partially be explained by users perception of the information quality of information resources used at the centre and a prior use of the Web. The research proposition explored in the reported research is that a priori usage of the Web may influence tourists’ perceptions of the information services provided by visitor information centres. In order to investigate this proposition a survey was conducted at the Sydney visitor information centre resulting in 519 responses. The analysis of the data collected, using structural equation modeling, found that perceived information quality of staff and brochures used at the centre explained 63% of the variance of the user experience at the centre, a prior use of the Web did not explain any of the variance. The implications for VICs’ strategic information resource management to meet visitor needs are discussed.

scholarly journals Study on the Intention of Foreign Trade Driven by Cross-Border E-Commerce Based on Blockchain Technology

2021 ◽  
Vol 2021 ◽  
pp. 1-10
Author(s):  
Tiange Gao
Keyword(s):  
Information Quality ◽  
Theoretical Foundation ◽  
Three Dimensions ◽  
Delivery Time ◽  
Cross Border ◽  
Blockchain Technology ◽  
Influence Mechanism ◽  
Willingness To Purchase ◽  
Logistics Service Quality

Cross-border e-commerce is also facing the problems of cross-border goods selling counterfeit, long delivery time of cross-border logistics, and high cross-border payment fee in the process of development. Blockchain technology, with its characteristics of high trustworthiness, traceability, and information immutability, can be applied to the field of cross-border e-commerce, providing a new direction for cross-border e-commerce to solve these problems. At the present stage, scholars at home and abroad mainly study how blockchain technology is applied in cross-border e-commerce, explore the specific mode of combining blockchain technology with cross-border e-commerce, and lay the theoretical foundation for the application of blockchain technology in cross-border e-commerce, while less research is conducted on the application effect of blockchain technology in cross-border e-commerce. Based on this, this paper researches the influence mechanism of the application of blockchain technology in cross-border e-commerce on consumers’ willingness to purchase, explains the current situation of the application of blockchain technology in various fields of cross-border e-commerce, and on this basis, divides the quality of the blockchain system of cross-border e-commerce into three dimensions of commodity information quality, logistics service quality, and payment security.

scholarly journals ANALISA KUALITAS WEB EMPLOYEE SELF SERVICE (ESS) PADA PT. PLN UIPJBB MENGGUNAKAN METODE WEBQUAL 4.0 DAN IPA

2020 ◽  
Vol 3 (2) ◽  
pp. 230-244
Author(s):  
Heru Susanto ◽  
Suparni Suparni ◽  
Lilyani Asri Utami
Keyword(s):  
Information Quality ◽  
Gap Analysis ◽  
Three Dimensions ◽  
User Perceptions ◽  
Related Information ◽  
Access Information ◽  
Self Service ◽  
And Performance ◽  
Employee Self Service

PT PLN (Persero) West Java Development Main Unit (UIPJBB) has used an information system to make it easier for employees to access information and personnel activities such as attendance, leave, CV, information on the stages of requesting an Official Travel Letter (SPPD), and other related information. with staffing by using a web called Employee Self Service (ESS). The quality of ESS web services has never been measured based on user perceptions and levels of importance or expectations. This study intends to analyze the quality of the ESS web using WebQual 4.0 as a questionnaire consisting of three dimensions in the form of Usability, Information Quality, and Service Interaction dimensions, as well as using the IPA method to analyze the level of conformity, compliance (GAP), and quadrants. The results of the level of conformity obtained from 22 statements were still below 100%. The test result statistic shows Asymp.Sig. (2-tailed) worth 0,000 means that there is a gap between Importance and Performance on the ESS website of PT PLN (Persero) UIPJBB. The average of the overall level of conformity is obtained 93.53%, which means that the performance on the web ESS is still below Importance and users are still not satisfied. While the results of GAP analysis are -0.262 <0, then the quality of performance is still lacking and cannot meet the interests of users.

Interactive E-Government

2011 ◽  
pp. 1139-1157
Author(s):  
Stuart J. Barnes ◽  
Richard Vidgen
Keyword(s):  
Web Site ◽  
Information Quality ◽  
Government Organizations ◽  
Online Submission ◽  
Tax Returns ◽  
Inland Revenue ◽  
The Uk ◽  
Taxation System ◽  
The Web

As government organizations have begun increasingly to communicate and interact with citizens via the Web, providing services has demanded acute understanding of the requirements of users and appropriate tailoring of solutions. In this article, we examine the results of a survey of the quality of a Web site provided by the UK Government. The site is that of the Inland Revenue. The survey was administered directly after the launch of a new system to enable online submission of self-assessed tax returns. The instrument, E-Qual, draws on previous work in Web site usability, information quality, and service interaction quality to provide a rounded framework for assessing e-government offerings. The metrics and qualitative comments provide some detailed insights into the perceptions of users who attempted to interact with the online taxation system. The results point to specific areas in need of development in the Web site, which are found to be consistent with initiatives launched recently by the Inland Revenue.

scholarly journals Perancangan Model Data Flow Diagram Untuk Mengukur Kualitas Website Menggunakan Webqual 4.0

2017 ◽  
Vol 7 (1) ◽  
pp. 66 ◽  
Author(s):  
Karina Hapsari ◽  
Yudi Priyadi
Keyword(s):  
User Satisfaction ◽  
Information Quality ◽  
Data Flow ◽  
Research Result ◽  
Flow Diagram ◽  
Primary Data ◽  
Website Quality ◽  
Data Flow Diagram ◽  
The Web

The more competition the e-commerce company and the development of technology company in Indonesia, website of Zalora Indonesia traffic rank declining. Measuring the quality of website by using WebQual 4.0 will help manage the web to be able to adjust the quality of the web with user perception.  The research aims to make design of Data Flow Diagram model to measure website quality using WebQual 4.0 based on user satisfaction variable. A case study was conducted on the Zalora Indonesia website. Data Flow model is used to make design of system model recommendation, while WebQual 4.0 method is used to measure website quality to user satisfaction. The research data using primary data in the form of questionnaires involving 384 respondents in the city of Bandung who had transacted on the website Zalora Indonesia. Data analysis technique applies descriptive analysis. Based on the research result on the quality of the website Zalora Indonesia, simultaneous positive and significant impact on user satisfaction Zalora Indonesia website. t test result showed that three variables partially have a posotive impact on user satisfaction Zalora Indonesia website is usability quality, information quality and service interaction quality, with Information quality variable has largest impact. Therefore, the modeling system using the Context Diagram-Data Flow Diagram focused on information quality variable. 

scholarly journals TINGKAT KEPUASAN PEMUSTAKA DI DINAS PERPUSTAKAAN DAN KEARSIPAN KOTA SOLOK: ANALISIS LIBQUAL+TM

2021 ◽  
Vol 3 (1) ◽  
pp. 66-81
Author(s):  
Cherly Pratiwi
Keyword(s):  
User Satisfaction ◽  
Quantitative Research ◽  
Information Quality ◽  
Sampling Technique ◽  
Three Dimensions ◽  
Information Control ◽  
Population Sampling ◽  
Service Information ◽  
Level Of Satisfaction ◽  
Library As Place

This study discusses the level of user satisfaction of the Solok City Library and Archives Service which was analyzed using Libqual+Tm. Libqual+Tm. Consists of three dimensions, namely affect of service, information control and library as place. The purpose of this study is to describe the level of user satisfaction at the Solok City Library and Archives Service. This research is a quantitative research with descriptive method. Data collection techniques through interviews and questionnaires. The research data was obtained from distributing questionnaires to the users of the Solok City Library and Archives Service as a population. Sampling from the study using incidental sampling technique and obtained a sample of 50 people. Based on the results of the study, the following conclusions were drawn: (1) based on the dimensions of the officer's performance in serving (affect of service) the users felt quite satisfied with the Adequacy Gap (AG) the dimension was positive with a score of 0.05 and the level of user satisfaction with the library was considered very satisfied. with the Superiority Gap (SG) is positive with a score of 0.52; (2) based on the dimensions of information quality and access to information (information control) the users are not satisfied with the Adequacy Gap (AG), the dimension is negative with a score of -0.20 and the level of user satisfaction with the library is considered very satisfied with the Superiority Gap (SG) is positive with score 0.25; (3) based on the dimensions of library facilities and infrastructure (library as place) the users are quite satisfied with the Adequacy Gap (AG) with a value dimension of 0.013 and the level of user satisfaction with the library is considered very satisfied with the Superiority Gap (SG) with a positive value with a score of 0.50 . Overall, the level of user satisfaction, the level of satisfaction of the users of the Library and Archives Service of Solok City, the users are quite satisfied with the average Adequacy Gap (AG) is positive with a score of 0.08 and the level of user satisfaction with the library is considered very satisfied with the average Superiority (SG). positive value with a score of 0.4.

A Comparison of Websites from Spanish, American and British Hospitals

2008 ◽  
Vol 47 (02) ◽  
pp. 124-130 ◽  
Author(s):  
G. Llinás ◽  
D. Rodríguez-Iñesta ◽  
S. Lorenzo ◽  
C. Aibar ◽  
J. J. Mira
Keyword(s):  
Information Quality ◽  
Descriptive Study ◽  
Spanish American ◽  
Quality Of Information ◽  
Information Scale ◽  
Wide Variability ◽  
User Orientation ◽  
Health Care Centers ◽  
The Web

Summary Objective: To evaluate and compare the user-orientation of Spanish, American and British hospital websites. Methods: A descriptive study of 32 hospital portals (12 Spanish, 10 American and 10 British) was carried out in which the following were analyzed: website readability according to the Flesch Index, websites accessibility using the Web Accessibility Test, and the quality of information provided using the “e-Information Scale of Health Care Centers”. Results: Fifty percent of the user-oriented information quality attributes are met. Readability indices tend to be below 60 (standard readability), and only 10 of the 32 websites meet the accessibility criteria. Conclusions: Most portals exhibit accessibility problems that favor computer illiteracy. There is a wide variability in terms of website readability and in terms of useroriented content.

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