scholarly journals TINGKAT KEPUASAN KONSUMEN TERHADAP PELAYANAN “BAKSO SOLO” DI KOTA MANADO

2021 ◽  
Vol 17 (2) ◽  
pp. 191
Author(s):  
Jessy Jane Manasye Mantiri ◽  
Melsje Yellie Memah ◽  
Grace Adonia Josefina Rumagit
Keyword(s):  
Data Collection ◽  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Secondary Data ◽  
Likert Scale ◽  
Primary Data ◽  
Sampling Techniques ◽  
Collection Method ◽  
Data Collection Method ◽  
The City

This study aims to determine the level of customer satisfaction with the service "Bakso Solo". This research was conducted from January to March 2020. The data used in this study are primary data and secondary data. Primary data were obtained through direct interviews with 44 respondents using a questionnaire. The data collection method was carried out using accidental sampling techniques. Data collection regarding customer satisfaction is carried out using a Likert scale measurement. Secondary data obtained from these efforts which are related to this research. The results showed that, the level of consumer satisfaction of the restaurant "Bakso Solo" in the city of Manado was 78.64% or consumers were in the "Satisfied" category.

scholarly journals EVALUASI KESIAPAN KOTA AMBON DALAM MENDUKUNG MALUKU SEBAGAI LUMBUNG IKAN NASIONAL

2016 ◽  
Vol 6 (2) ◽  
pp. 97
Author(s):  
Yayan Hikmayani ◽  
Siti Hajar Suryawati
Keyword(s):  
Data Collection ◽  
Support System ◽  
Good Condition ◽  
Secondary Data ◽  
Primary Data ◽  
Collection Method ◽  
Readiness Level ◽  
Business Entities ◽  
Planning Office ◽  
The City

Tulisan ini bertujuan untuk melihat sejauh mana tingkat kesiapan Kota Ambon untuk mendukung pelaksanaan Maluku sebagai Lumbung Ikan Nasional (M-LIN) yang dianalisis dengan metode RAPFISH yang dimodifikasi menggunakan Multi Dimensional Scalling (MDS).   Metode penelitian digunakan yaitu metode survey.  Data yang digunakan terdiri dari data primer dan sekunder.  Pengambilan data primer dilakukan terhadap responden melalui wawancara dengan menggunakan kuesioner.  Data sekunder berupa laporan diperoleh dari berbagai instansi pemerintah dan perguruan tinggi.  Responden terdiri dari pelaku usaha, Pemerintah Provinsi Maluku (Badan Perencana Daerah, Dinas Kelautan Perikanan), Pemerintah Kota (Badan Perencana Daerah, Dinas Perikanan dan Kelautan).  Berdasarkan hasil analisis secara umum Kota Ambon masuk kategori siap sebagai daerah pendukung M-LIN dimana dari 6 dimensi hanya dimensi ekologi dan kelembagaan dan kebijakan yang masuk kategori cukup siap. Untuk meningkatkan kesiapan di Kota Ambon maka dimensi kelembagaan dan kebijakan menjadi dimensi yang paling utama untuk diperhatikan agar jelas mengenai keberlanjutan program M-LIN ini selanjutnya.   Dari hasil analisis yang dilakukan berimplikasi pada peningkatan sinkronisasi dan harmonisasi seluruh pelaku dan pemangku kepentingan  dalam pelaksanaan kegiatan yang terkait dengan program Maluku sebagai Lumbung Ikan Nasional.  Selain itu juga perlu menyiapkan kebijakan berupa peraturan baik peraturan presiden (Perpres) maupun Keputusan Menteri (Kepmen) KP yang mendukung pelaksanaan program.  Title: Evaluation of Readiness To Support The City Ambon Maluku As “Lumbung Ikan Nasional”This paper was aimed to evaluate the readiness level of Ambon city serving as buffer for Maluku sebagai Lumbung Ikan Nasional (M-LIN) which analyzed with modified RAPFISH method using Multi Dimensional Scalling (MDS). The study uses survei as the data collection method. This study used primary and secondary data. Primary data were collected through interviews using a set of questionnaires. Examples of secondary data were report or study reports from universities and local governement offices. The respondents are fishery business entities, provincial and district  fishery offices, provincial planning office. This study finds that in general City Ambon is ready as support system for M-LIN. However, only two out of six categories of readiness are in good condition for readiness. The ready indicators  are the governance and policies put in place in Ambon. These two indicators serve as key aspect insuring the sustainability of M-LIN program.  

scholarly journals DEMOGRAPHIC PORTRAIT OF CORRUPTORS IN INDONESIA

2019 ◽  
Vol 7 (1) ◽  
pp. inPress
Author(s):  
Khy’sh Nusri Leapatra Chamalinda ◽  
Tarjo ◽  
Bambang Hariyadi
Keyword(s):  
Data Collection ◽  
Supreme Court ◽  
Secondary Data ◽  
Primary Data ◽  
Government Officials ◽  
Collection Method ◽  
Economic Rights ◽  
Data Collection Method ◽  
The Social ◽  
Financial Losses

Corruption not only cause financial losses to the state but also violates the social and economic rights of society at large. Corruption always draws more attention than other criminal acts (Hartanti, 2005). This research aims to present a demographic portrait of corruptors in Indonesia based on the Decree of Supreme Court of 2015. This research used qualitative method with descriptive analytical approach. There were 92 cases of corruption in the Decree of Supreme Court of 2015 and the number of corruptors analyzed was 106. Informants in this research were psychologists and religious experts. Data collection method for the primary data was interview and the secondary data collection method was investigating decree of Supreme Court documents. The results showed that the majority of corruptors in Indonesia were male (87%), Muslim (74%), aged between 46 - 55 years old (51%), undergraduates (34%), working as civil servants (45 %), serving as government officials or employees (56%), and working within the scope of government agencies (57%).

scholarly journals ANALISIS TITIK PULANG POKOK (TPP) USAHA PEMBIBITAN CENGKEH DI DESA PULIAS KECAMATAN OGODEIDE KABUPATEN TOLITOLI (STUDI KASUS CV.NURHAFIZA)

2020 ◽  
Vol 10 (1) ◽  
pp. 21-26
Author(s):  
Yanti Sasmita ◽  
Salawati ◽  
Tamrin
Keyword(s):  
Data Collection ◽  
Secondary Data ◽  
Primary Data ◽  
Collection Method ◽  
Data Collection Method ◽  
Break Even Point ◽  
Return Point

This study aims to determine the amount of production and business acceptance  of clove nurseries CV. Nurhafiza in Pulias village ogodeide district tolitoli regency. The time of the study was conducted in November to December 2018. The determination of the data collection method was derived from primary data and secondary data and the analysis used was the break even point (BEP). The result showed that the principal return point value was reached during the production of 3,922 trees . this means that the production of 3,922 clove nursery business CV. Nurhafiza in pulias village, Ogodeide Tolitoli Regency, was not profitable and did not lose or TR=TC.  Break even point revenue is Rp. 15.689.990, which means that at Rp. 15. 689.990, CV. Nurhafiza in Pulias Village , Ogodeide Tolitoli Regency, was not profitable and did not lose or TR=TC.

scholarly journals Analisis Efektivitas Dan Kontribusi Penerimaan Pajak Bumi Dan Bangunan Perdesaan Dan Perkotaan Terhadap Pendapatan Asli Daerah Kota Yogyakarta

Educoretax ◽  
2021 ◽  
Vol 1 (4) ◽  
pp. 284-290
Author(s):  
Muhammad Nasrulloh Huda ◽  
Galih Wicaksono
Keyword(s):  
Data Collection ◽  
Urban Land ◽  
City Government ◽  
Primary Data ◽  
Collection Method ◽  
Data Collection Method ◽  
Rural And Urban ◽  
The Future ◽  
The City ◽  
Yogyakarta City

The Rural and Urban Land and Building Tax (PBB-P2) is one type of local tax that can increase Local Original Income (PAD), as well as in the City of Yogyakarta. This study aims to determine the level of effectiveness and contribution of PBB-P2 to PAD. The method used in this research is descriptive quantitative, namely by measuring the effectiveness and contribution of PBB-P2 to PAD in Yogyakarta City during 2018-2020. The data collection method is in the form of primary data through the opendata.jogjakota.go.id page belonging to the Yogyakarta City Government. The results showed that PBB-P2 revenue grew every year, even though the revenue target was always the same every year. For effectiveness, the findings show that the annual PBB-P2 revenue is in the very effective category, this is because the realized value is always greater than the set target. As for the contribution to PAD, it resulted in the finding that PBB-P2 revenue was in the category of less contribution, so that in the future it is necessary to increase the amount of the target and its realization, so as to produce an optimal contribution.   Pajak Bumi dan Bangunan Perdesaan dan Perkotaan (PBB-P2) merupakan salah satu jenis pajak daerah yang dapat mendongkrak Pendapatan Asli Daerah (PAD), begitupula yang ada di Kota Yogyakarta. Penelitian ini bertujuan untuk mengetahui tingkat efektivitas dan kontribusi PBB-P2 terhadap PAD. Metode yang digunakan dalam penelitian ini adalah deskriptif kuantitatif, yaitu dengan mengukur efektivitas dan kontribusi PBB-P2 terhadap PAD Kota Yogyakarta selama tahun 2018-2020. Metode pengumpulan data berupa data primer melalui laman opendata.jogjakota.go.id milik Pemerintah Kota Yogyakarta. Hasil penelitian menunjukkan bahwa penerimaan PBB-P2 mengalami pertumbuhan di setiap tahunnya, walaupun target penerimaan di setiap tahunnya selalu sama. Untuk efektivitas, menghasilkan temuan bahwa penerimaan PBB-P2 setiap tahunnya berada pada kategori sangat efektif, hal ini dikarenakan nilai realisasi selalu lebih besar dibandingkan dengan target yang ditetapkan. Untuk kontribusi terhadap PAD, menghasilkan temuan bahwa penerimaan PBB-P2 berada pada kategori kurang kontribusinya, sehingga untuk ke depannya perlu ditingkatkan lagi besaran target dan realisasinya, sehingga menghasilkan kontribusi yang optimal.  

KEPUASAN KONSUMEN DITINJAU DARI KUALITAS PELAYANAN, STORE ATMOSPHERE DAN PROMOSI DI RUMAH MAKAN PONDOK JOWI SOLO

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Shofia Zulfa Amalina ◽  
Sri Hartono ◽  
Ratna Damayanti
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Likert Scale ◽  
The Relationship

The purpose of this study was to analyze the effect of whether or not the quality of service, store atmosphere and promotion of consumer satisfaction at Pondok Jowi Restaurant Solo. The population in this study were consumers of Pondok Jowi Solo Restaurant in January 2020 at May 2020 with a total of 14,030 people. The sampling techniquemismpurposive samplingm which is a sampling technique with certain considerations by taking 100 respondents. Data collection uses a Likert scale questionnaire to measure respondents' answers to identify the relationship between service quality, store atmosphere and promotion of customer satisfaction. The results show that service quality, store atmosphere and promotion have a simultaneous and significant effect on customer satisfaction, servicei quality has assignificant effect on customer satisfaction, store atmosphere has a significant effect on customer satisfaction, and promotion has significant effect on customer satisfaction. Keywords: Service quality, Store atmosphere, Promotion, Consumer satisfaction

scholarly journals Strengthening the Capacity of Partnership-Based Cultural Heritage Management to Increase Tourism Visits

2021 ◽  
Vol 10 (1) ◽  
pp. 18
Author(s):  
Titi Darmi ◽  
Iqbal Miftakhul Mujtahid ◽  
Ledyawati Ledyawati
Keyword(s):  
Data Collection ◽  
Cultural Heritage ◽  
Secondary Data ◽  
Heritage Management ◽  
Primary Data ◽  
Heritage Preservation ◽  
Classification Analysis ◽  
Cultural Heritage Management ◽  
The City ◽  
Cultural Heritage Preservation

This article discusses the extent to which Cultural Heritage management involving various sectors can contribute to increasing tourist visits. The research was conducted in the city of Bengkulu, the location of the research was the legacy of Bung Karno's house. Data collection was carried out through secondary data and primary data. Primary data was carried out by interviewing related parties, namely two of Bung Karno's house staff, the Head of the Jambi Cultural Heritage Preservation Agency (BPCB), the Head of the Bengkulu Province Education Office, one cultural expert, four tourism activists, and six communities. members who were visiting Bung Karno's house. The steps in this research are data collection, classification, analysis, and data processing, making conclusions, then narrating in depth. The results of the study explain that the Heritage of Bung Karno's House is one of the historical tourist objects visited by many tourists. Bung Karno's heirloom house is a historical tourism object that has an attraction and has an important role in increasing tourist visits. For optimal Cultural Heritage management, it is important to strengthen the capacity of Cultural heritage management sustainably by optimizing technology and involving five partnership sectors, namely government, private sector, universities, media, and society. 

scholarly journals Key Determinants of International Retail Success: A Case of IKEA Retail

2021 ◽  
Vol 4 (1) ◽  
pp. 18-33
Author(s):  
Padmalini Singh ◽  
K.S. Srinivasa Rao ◽  
Liang Xuan ◽  
Daisy Mui Hung Kee ◽  
Fong Jia Min ◽  
...  
Keyword(s):  
Consumer Behavior ◽  
Data Collection ◽  
Marketing Strategy ◽  
Swot Analysis ◽  
Retail Store ◽  
Primary Data ◽  
International Strategy ◽  
Collection Method ◽  
Management Planning ◽  
Data Collection Method

IKEA is an internationally well-known largest furniture retailer. The purpose of this study is to study key determinants of IKEA's success. To reach the purpose of this research, we focused on the international strategy IKEA used to approach their customers and IKEA’s SWOT analysis. Besides, we also focus on how IKEA store layout influences consumer behavior. The primary data collection method was interviews conducted with IKEA customers by Google forms. This study found that IKEA’s unique management planning and marketing strategy attract customers to revisit the retail store.

scholarly journals Pengaruh dimensi sikap berwirausaha terhadap motivasi studi lanjut tanpa berwirausaha dan persepsi pekerja profesi

2020 ◽  
Vol 1 (2) ◽  
pp. 95-102
Author(s):  
Peni Indrawati
Keyword(s):  
Data Collection ◽  
Quantitative Research ◽  
Primary Data ◽  
Validity And Reliability ◽  
Collection Method ◽  
Data Collection Method ◽  
Entrepreneurial Attitudes ◽  
Professional Workers ◽  
Regression Test ◽  
Test Process

The objectives of this study are: 1) To analyze the differences in motivation for further study without entrepreneurship by using the dimensions of entrepreneurial attitudes. 2) Analyze differences in perceptions of student professional workers using the dimensions of entrepreneurial attitudes. 3) Analyze the interaction of the dimensions of entrepreneurial attitudes towards motivation for further studies without entrepreneurship and the perceptions of professional workers. This research is a quantitative research. The object of this study were 121 students of MTs Pacet and SMP Rijan Pacet Mojokerto, Class VII, and 51 students. of the members of the population taken as a sample were as many as 93 students. Primary data is taken from the object of research. The data collection method used was a questionnaire. In SPSS calculations, validity and reliability are calculated together. The questionnaire is declared reliable if it has a Cronbach's Alpha value> 0.60. The classical assumption testing process is carried out in conjunction with the regression test process so that the steps taken in testing the classical assumptions use the same work steps as the regression test. The conclusions of this study are: 1) The dimensions of entrepreneurial attitudes affect the motivation for further study without entrepreneurship at MTs Pacet Mojokerto, the Fcount value is 616,286 (significance F = 0,000). And in SMP Rijan Pacet Mojokerto, the Fcount value is 655,544 (significance F = 0,000), then the Zero Hypothesis (H0) is rejected and the Work Hypothesis (H1) is accepted. 2) Dimensions of entrepreneurial attitudes affect the perceptions of professional workers at MTs Pacet Mojokerto, the Fcount value is obtained at 6,398 (F significance = 0.011). And at SMP Rijan Pacet Mojokerto, the Fcount value was obtained of 8,041 (significance F = 0.009), then the Zero Hypothesis (H0) was rejected and the Work Hypothesis (H1) was accepted, so there were differences in motivation for further study without entrepreneurship in MTs Pacet and SMP Rijan Pacet Mojokerto with using the dimensions of entrepreneurial attitudes. 3) There is an interaction of dimensions of entrepreneurial attitudes towards motivation for further study without entrepreneurship and perceptions of professional workers.The interaction of dimensions of entrepreneurial attitudes towards motivation for further study without entrepreneurship in MTs Pacet is 0.593 (59.3%), in SMP Rijan Pacet Mojokerto is 0.217 (21.7 %). Meanwhile, the perception of professional workers at MTs Pacet was 0.869 (86.9%), in SMP Rijan Pacet Mojokerto it was 0.334 (33.4%).

scholarly journals ANALISIS SIKAP DAN KEPUASAN KONSUMEN TERHADAP ATRIBUT PRODUK KARKAS AYAM PEDAGING SEGAR DI PASAR TRADISIONAL KOTA SAMARINDA

2018 ◽  
Vol 8 (2) ◽  
pp. 69
Author(s):  
Arif Ismanto ◽  
Try Julianda ◽  
. Mursidah
Keyword(s):  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Secondary Data ◽  
Data Retrieval ◽  
Primary Data ◽  
Consumer Attitude ◽  
Satisfaction Index ◽  
Traditional Markets ◽  
Level Of Satisfaction

This research aims to know the attitude of consumers, the level of satisfaction, and what product attributes that are considered consumers before buying the broiler carcass in traditional market of Samarinda City. The data retrieval research conducted during November 2016. The basic method of research is using descriptive method, and it’s implementation with the technique level. The location of the study was chosen intentionally in Samarinda City by taking 3 traditional markets as a sample. The determination of the number of samples is done proportionally and the technique of determining the sampling method by chance (Accidental sampling) with the number of samples of 50 respondents. The type of data used is primary data and secondary data with data collection techniques by observation, interview, and recording. The analysis used is Fishbein Multi Attribute attitude analysis and to analyze satisfaction using Customers Satisfaction Index. The result of the research based on analysis of Fishbein Multiatribut known to consumer attribute value toward color attribute 16.80, weight (16.48), aroma (15.76), skin hygiene (14.57) and price (13.11). Based on Costumer Satification Index the level of customer satisfaction on broiler carcass is 77.11%. Result of research based on analysis of Fishbein Multi Attribute known consumer attitude toward carcass is “positive” which means consumers are well-receptive to broiler carcass in traditional markets with most attributes considered in the purchase decision of chicken carcasses in traditional markets of Samarinda City is the color of broiler carcasses. The order of attributes from the most considered to the least considered is color, carcass weight, aroma, skin hygiene and broiler carcass price. Based on Customer Satisfaction Index of consumer satisfaction level against broiler carcass is 77.11% who are satisfied category.

scholarly journals The Effect of Customer Satisfaction on Customers Loyalty at the Green Mart Supermarket in Namrole City

2021 ◽  
Author(s):  
M Chairul Basrun Umanailo
Keyword(s):  
Customer Satisfaction ◽  
Secondary Data ◽  
Sampling Technique ◽  
Primary Data ◽  
Literature Study ◽  
Long Time ◽  
Quality Of Products ◽  
The City ◽  
Positive Effect

This study aims to determine the effect of customer satisfaction on buyer loyalty at Green Mart in Namrolesupermarkets. This research is quantitative. This research took place in the city of Namrole with the object of research at the Green Mart Supermarket. Sources of data in this study are primary data and secondary data. The data collection techniques in this research were survey and literature study. Sampling was done by non-probability sampling with a purposive sampling technique. The data analysis in this study used regression analysis. This analysis is used to examine the effect of customer satisfaction on loyalty. The results showed that customer satisfaction has a positive effect on loyalty. This implies that, if customer satisfaction increases, loyalty also tends to increase, if a customer is satisfied with the value provided by the products sold and the services received from Supermarkets, Green Mart is very likely to become loyal customers to Supermarkets. Green Mart for a long time. However, if customer satisfaction decreases, loyalty tends to decrease. Increased customer satisfaction is influenced by several factors, including the product and quality of products sold by various stores and according to the market tastes of shop consumers, friendliness, speed of service, and ease of transactions.

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