scholarly journals TIPOLOGI INOVASI PELAYANAN PUBLIK DI DESA SEBERANG TALUK KABUPATEN KUANTAN SINGINGI

2020 ◽  
Vol 3 (4) ◽  
pp. 543
Author(s):  
Seping Seping ◽  
Syofian Syofian
Keyword(s):  
Public Service ◽  
Service Innovation ◽  
Program Sustainability ◽  
Quality Of Results ◽  
New Findings ◽  
Study Case ◽  
Village Government ◽  
Successful Innovation ◽  
The Village

Service innovation is an important thing to do to improve the quality of public services. The typology of innovation is a variety of new findings that are expected to provide more effective and efficient results. In this article, the author uses a qualitative research method with a study case approach. The findings of this study are that there is no program sustainability from the village government of Seberang Taluk for the 2019-present period. Seberang Taluk Village received an award as the best village in public service and transparency of information because it has fulfilled the facilities and infrastructure. Researchers use Mulgan and Albury's theory where successful innovation is the creation and implementation of new processes, products, services and service methods that are the result of real development in efficiency, effectiveness, or quality of results. The findings of this research are that the village government of Seberang Taluk is very good in service, flexible, and transparent. The village government of Seberang Taluk can provide an example for other villages to innovate.

scholarly journals ANALISIS PELAYANAN PUBLIK PEMERINTAHAN DESA TLANAK KECAMATAN KEDUNGPRING KABUPATEN LAMONGAN

2018 ◽  
Vol 4 (1) ◽  
Author(s):  
Ernia Duwi Saputri, S.Pd., M.H.
Keyword(s):  
Public Service ◽  
Research Method ◽  
Good Governance ◽  
Public Awareness ◽  
Quality Analysis ◽  
Service Activity ◽  
Village Government ◽  
Public Awareness Program ◽  
The Village

Public Service Analysis of Village Tlanak Support of Lamongan District. The purpose of this research is to know the quality of Public Service of Village Government of Tlanak Kedungpring District of Lamongan Regency, to know the supporting and inhibiting factors and solution of Public Service of Village Government of  Tlanak Kedungpring District of  Lamongan Regency and to know the implementation of Good Governance in Public Service of Village Government of Tlanak Kedungpring District of Lamongan Regency. The type of this research is non-doctrinal (sosiologis) legal research. Non-doctrinal method is a type of scientific study with the intention just to learn just and not to teach something doctrine. The research method used is research method with qualitative analysis. The results of this study concluded that the quality of Public Service Village Tlanak Kedungpring District Lamongan through Programs, policies, and attitudes is Services Open, easy and accessible by all parties who need and provided adequate and easy to understand, can be accounted for in accordance with the provisions of legislation - invitation, inhibiting the public service of Tlanak village administration of Kedungpring Sub-district of Lamongan Regency is seen in the condition of society which still have a lot of parochial political culture. The solution of inhibiting factor of public service in Tlanak Village, Kedungpring Sub-district, Lamongan Regency by strengthening service system, improving professionalism of each employee, conducting public awareness program to help dissemination and comprehension of information to society about matters related to service activity and giving sanction that is firm. The village government of Tlanak Kedungpring District of Lamongan Regency has not fully implemented the Good Governance principles in the implementation of the village government's tasks, functions, authorities, rights, and obligations in terms of planning, service, implementation of village development, especially those related to village governance.Keywords: Quality Analysis of Public Service, Good Governance.

scholarly journals Membangun Model Pelayanan Publik Desa : Mendekatkan Pelayanan Masyarakat di Tingkat Lokal

2017 ◽  
Vol 13 (1) ◽  
pp. 1
Author(s):  
Marsono Marsono
Keyword(s):  
Rural Community ◽  
Public Service ◽  
Public Services ◽  
Community Empowerment ◽  
Service Model ◽  
The Public ◽  
Village Government ◽  
The Village ◽  
Service Perspective

Construction of village’s public service model is imperative since village has more authorities as has been mandated by Law Number 6 of 2014 concerning the village. The authorities allow village government to prepare RPJMDes, APBDes, and village planning independently. Therefore, village has wider opportunities to improve its services in accordance with its nature and characteristics. In rural public service perspective, it is necessary to develop a public service model. This study concludes several things: (1) Classification, types and numbers of village services are different; (2) The village’s services are mostly in the form of recommendations at first level which then should be completed at higher levels at sub district and disctrictagencies; (3) To improve the quality of village’s services, they are classified into three groups, namely: (a) recommendation letter; (b) citizenship services; and (c) rural community empowerment. Furthermore, the recommended model is a dispersed model because village service is a part of public service system at subdistrict and disctrict levels. However, only a small part of the public services are fully completed at village government, such as administrative service.Keywords: Capacity building, public services, the village governmentPembangunan model pelayanan publik desa mendesak sejalan dengan meningkatnya kewenangan Pemerintahan Desa sebagaimana diamanatkan Undang-Undang Nomor 6 Tahun 2014 tentang Desa. Pemerintahan desa berwenang menyusun RPJMDes, APBDes, serta menyusun rencana pembangunan tahunan secara mandiri. Dengan demikian, terbuka peluang untuk memperbaiki pelayanan publik sesuai dengan sifat dan karakteristik desa. Oleh karena itu, dalam perspektif pelayanan publik desa, perlu disusun model pelayanan publik desa sesuai dengan kewenangannya. Studi tentang pengembangan model pelayanan publik desa ini telah menghasilkan kesimpulan : (1) Klasifikasi, jenis dan jumlahnya masih berbeda-beda; (2) Secara umum pelayanan publik desa masih berupa pengantar atau rekomendasi dan penyelesaian pelayanannya berada di Kantor Kecamatan atau bahkan di Dinas Teknis Pemerintah Kabupaten/Kota; (3) Untuk meningkatkan kualitas pelayanan publik desa, maka perlu dikelompokkan menjadi tiga, yaitu: (a) surat pengantar; (b) layanan kependudukan; dan (c) pemberdayaan masyarakat. Adapun model pelayanan publik desa yang direkomendasikan adalah model terpencar, mengingat pelayanan publik desa merupakan bagian yang tak terpisahkan dari sistem pelayanan publik Kecamatan dan Pemerintah Kabupaten/Kota. Hanya sebagian kecil saja pelayanan publik desa yang betul-betul dapat diselesaikan di desa, yaitu surat pengantar.Kata Kunci: Penguatan kapasitas, pelayanan publik, pemerintahan desa

scholarly journals KOMUNIKASI APARATUR DESA TERHADAP PENINGKATAN PELAYANAN PUBLIK DESA SE-KECAMATAN TELLULIMPOE DI KABUPATEN BONE

2021 ◽  
Vol 2 (2) ◽  
pp. 67-73
Author(s):  
Taufiq Taufiq ◽  
Syamsuddin Maldun ◽  
Nurkaidah Nurkaidah
Keyword(s):  
Public Service ◽  
Public Services ◽  
Administrative Management ◽  
Communication Function ◽  
Basic Services ◽  
Village Government ◽  
The Village ◽  
Determining Factor ◽  
Operational Service

Komunikasi aparatur desa terhadap peningkatan pelayanan publik di desa merupakan faktor penentu pencapaian kualitas pelayanan dasar di desa. Tujuan penelitian ini adalah untuk menganalisis syarat komunikasi terhadap pelayanan publik di desa se-Kecamatan Tellulimpoe dan implementasi fungsi komunikasi terhadap pelayanan publik di desa se-Kecamatan Tellulimpoe. Untuk mewujudkan kinerja pemerintah desa yang maksimal dalam meningkatkan pelayanan public, maka penting mendapat dukungan dari sumber daya aparatur yang memiliki kemampuan baik secara kualitas maupun kuantitas, serta adanya ketersediaan sarana dan prasarana dan fasilitas pelayanan yang memadai. Selain itu, kondisi kantor yang belum representatif, menyebabkan kualitas pelayanan belum optimal. Faktor komunikasi juga sangat mempengaruhi efektifitas pelayanan publik oleh aparatur desa dalam menjalankan tugasnya sehingga menyebabkan tidak berjalannya layanan publik secara optimal. Hasil penelitian menunjukan bahwa pelayanan publik dalam pengelolaan administrasi di Desa se-Kecamatan Tellulimpoea belum optimal. Pelayann publik yang tidak optimal di desa se-Kecamatan Tellulimpoea disebabkan oleh tidak diterapkannya SOP (Layanan Operasional Standar) yang telah ditetapkan. The communication of village officiers to improve public services in a village is a determining factor in achieving the quality of basic services in the village. The aim of this study was to analyze the requirements of communication for public services in villages in Tellulimpoe District and the implementation of the communication function for public services in villages throughout Tellulimpoe District. To achieve the maximum performance of the village government in improving public services, it is important to get support from apparatus that have the ability both in quality and quantity, as well as the availability of facilities and infrastructures as wel as adequate service facilities. In addition, the office conditions are not yet representative, causing the service quality yet not optimal. The communication factor also greatly affects the effectiveness of public services by village officials in carrying out their duties, causing public services not to run optimally. The results showed that public services in administrative management in the villages of Tellulimpoea District were not optimal. Public service that is not optimal in the villages of Tellulimpoea District is caused by not implementing the SOP (Standard Operational Service) that has been set.

scholarly journals Dimensions of Service Quality Satisfaction Community at the Village Government Office

2020 ◽  
Vol 10 (1) ◽  
pp. 13-17
Author(s):  
Wahyuning Murniati ◽  
Moh. Hudi Setyobakti
Keyword(s):  
Quality Of Service ◽  
Linear Regression ◽  
Public Service ◽  
Coefficient Of Determination ◽  
Community Satisfaction ◽  
The Public ◽  
Village Government ◽  
The Village ◽  
Rule Out

Enhancement public service is one goal of the village setting for the community. Therefore, this study analyzed the correlation between the dimensions of customer satisfaction and community satisfaction. The sample in this study was 83 respondents, Lumajang community who use the services of the village offices, which were analyzed using multiple linear regression. The results showed empathy variables that influence people's satisfaction significantly. The coefficient of determination in this study was 77.8%, it can do that only requires empathy Lumajang community village government in the ministry. But the village government should not rule out other dimensions of quality of service, because they have laws that regulate their work to the public.

scholarly journals IMPLEMENTATION OF THE VOCATION SCHOOL OF LEGISLATION AGENCY IN DISCUSSION AND AGREEMENT VILLAGE REGULATION (Study of The Implementation of The Sriwulan Village BPD in Sayung District, Demak Regency)

2018 ◽  
Vol 5 (3) ◽  
pp. 411
Author(s):  
Siti Rodhiyah Dwi Istinah ◽  
Uyunun Nafisa
Keyword(s):  
Human Resource Development ◽  
Human Resource ◽  
Sociological Approach ◽  
Village Community ◽  
Village Communities ◽  
Village Government ◽  
Priority Needs ◽  
The Village ◽  
The Voice

Reform and regional autonomy is actually a new hope for the goverment and village communities to build their villages according to the needs and aspirations of the community. The implementation of development in the village is intended to improve the standard of living and welfare of the village community itself through the establishment of policies, program activities that are in accordance with the essence of the problem and priority needs of the village community. The Village Consultative Division (BPD in Indonesian) is an institution of the realization pf democracy from the village community or an institution that represents the voice of the community and is a working partner of the village Government in administering The Goverment in the village head along with his device was overseen by the Village Consultative Division (BPD in Indonesian). The method of the approach used in this study is the Juridical Sociological approach, it uses the Juridical Sociological. The selection results obtained include : 1) Inbiting factors influenced by human resource factors both from the village Government itself as the highest office holder in the village, as well as from PD members who are tasked with assisting in the implementation of the legislative functions of approval and discussion of illage regulations. 2) Solutions and efforts, the village Goernment is expected to conduct training in human resource development such as improving the quality of education and developing capabilities in shapping regulations.

scholarly journals IMPLEMENTATION OF THE VOCATION SCHOOL OF LEGISLATION AGENCY IN DISCUSSION AND AGREEMENT VILLAGE REGULATION (Study of The Implementation of The Sriwulan Village BPD in Sayung District, Demak Regency)

2019 ◽  
Vol 6 (1) ◽  
pp. 11
Author(s):  
Siti Rodhiyah Dwi Istinah
Keyword(s):  
Human Resource Development ◽  
Human Resource ◽  
Sociological Approach ◽  
Village Community ◽  
Village Communities ◽  
Village Government ◽  
Priority Needs ◽  
The Village ◽  
The Voice

Reform and regional autonomy is actually a new hope for the goverment and village communities to build their villages according to the needs and aspirations of the community.  The implementation of development in the village is intended to improve the standard of living and welfare of the village community itself through the establishment of policies, program activities that are in accordance with the essence of the problem and priority needs of the village community. The Village Consultative Division (BPD in Indonesian) is an institution of the realization pf democracy from the village community or an institution that represents the voice of the community and is a working partner of the village Government in administering The Goverment in the village head along with his device was overseen by the Village Consultative Division (BPD in Indonesian). The method of the approach used in this study is the Juridical  Sociological approach, it uses the Juridical Sociological. The selection results obtained include : 1) Inbiting factors influenced by human resource factors both from the village Government itself as the highest office holder in the village, as well as from PD members who are tasked with assisting in the implementation of the legislative functions of approval and discussion of illage regulations. 2) Solutions and efforts, the village Goernment is expected to conduct training in human resource development such as improving the quality of education and developing capabilities in shapping regulations.

scholarly journals SURABAYA SINGLE WINDOW SEBAGAI BENTUK INOVASI PELAYAN PERIZINAN DI KOTA URABAYA

2020 ◽  
Vol 2 (2) ◽  
pp. 68-74
Author(s):  
Isro' Lailia
Keyword(s):  
Public Administration ◽  
Public Service ◽  
Public Services ◽  
Positive Impact ◽  
Service Innovation ◽  
Secondary Data ◽  
City Government ◽  
Continuous Innovation ◽  
The City

Fast and effective public services are a supporter of public administration so that continuous innovation is needed to improve the quality of public services. The city of Surabaya as one of the cities with the title of smart city has tried to always make innovations in an effort to improve the quality of public services, one of which is through the Surabaya Single Window. Surabaya Single Window is an online-based licensing service created to create effective public services. This article attempts to describe how the licensing service innovation carried out by the City Government of Suraya through the Surabaya Single Window covers five important aspects. The method used is descriptive qualitative using secondary data. It was found that the City of Surabaya succeeded in creating public service innovations through the Surabaya Single Window. The Surabaya Single Window has a positive impact on licensing services in the City of Surabaya, although in its implementation there are still certain guarantees. 

scholarly journals Capacity and Service Innovation in Implementation Government of Village in Serang District, Indonesia

2020 ◽  
Vol 1 (1) ◽  
pp. 1-9
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Service Innovation ◽  
Research Approach ◽  
Qualitative Descriptive ◽  
Research Findings ◽  
Village Government

This article discusses the capacity and innovation of Village Govern-ment population services in several villages in Serang District, Indo-nesia.The research approach used qualitative descriptive with inter-view data collection techniques, observation and documentation with the informant determination technique through purposive sampling.The results of the research findings indicate thatcapacity and service innovation are the most energetic parts of the implementation of vil-lage governance.In this case, it is important to encourage the perfor-mance of village government, especially in increasing the capacity and governance of public service innovation in several villages in Se-rang District.

scholarly journals Pengembangan Kapasitas Aparatur Pemerintah Desa dalam Rangka Mewujudkan Good Governance

2019 ◽  
Vol 22 (2) ◽  
Author(s):  
Neri Fajarwati
Keyword(s):  
Central Government ◽  
Good Governance ◽  
Regional Government ◽  
Government Accountability ◽  
Fund Allocation ◽  
Limited Budget ◽  
Village Government ◽  
The Village ◽  
And Training

The existence of the village government lately has not been able to function properly. One factor is that the capacity of the village apparatus is inadequate and the skills possessed are still very limited. Minimal education and training to improve the ability of village officials is the root of the problem. This study uses descriptive qualitative methods and the approach used in this study is a qualitative approach. The purpose of writing this article is to find out the things, efforts and constraints of developing the capacity of the current village apparatus. The problem of limited budget is an obstacle in improving the quality of village officials. The lack of a budget has had an effect on programs and activities in the context of developing the capacity of village apparatus that cannot be realized. The steps that can be used are, capacity building through training for orderly village administration, manuscripts and management of official letters, village government accountability reports, Compilation of Village Expenditure Budget, Village Fund Allocation Management and Village Wealth Management and Management of Village Owned Enterprises. The need for cooperation and attention between the Central Government and the Regional Government to conduct training on an ongoing basis, especially in the village of Cibodas    

scholarly journals Strategy for the Implementation of the Village Financial System Application Effectively and Efficiently

2021 ◽  
Vol 11 (1) ◽  
pp. 50-56
Author(s):  
Hesti Irnanta ◽  
Nur Latifa Isnaini Putri
Keyword(s):  
Data Reduction ◽  
System Application ◽  
Financial System ◽  
Data Presentation ◽  
Descriptive Approach ◽  
Planning Staff ◽  
Village Government ◽  
Finance Officer ◽  
The Village

This study aims to assess the performance of the village government from the use of the SISKEUDES (Village Financial System) application in improving the quality of financial accountability in the village of Tanjungsari, Umbulsari District, Jember Regency. This research uses qualitative methods using a descriptive approach. Data obtained from observations and interviews with informants, in this case the village government, from the village head, village secretary, finance officer, financial staff, and planning staff, directly from the results of the interview data reduction, data presentation and withdrawal were carried out. Conclusion.

Sign in / Sign up

Export Citation Format

Share Document