scholarly journals Effect of Demographic Variables on Emotional Intelligence Level in Banking Sector

2019 ◽  
Vol 8 (3) ◽  
pp. 2683-2690
Keyword(s):  
Emotional Intelligence ◽  
Banking Sector ◽  
Demographic Variables ◽  
Education Level ◽  
Length Of Service ◽  
Intelligence Level ◽  
Significant Difference ◽  
Gender Education ◽  
Emotional Intelligence Inventory ◽  
Emotional Intelligence Training

The Objective of the research was to find the differences in emotional intelligence level with regard to demographic variables pertaining to age, gender, Education level and Length of service among bank employees in India. Sample consisted of 500 respondents who are working in banks in India. Geno’s Emotional Intelligence Inventory (Genos – EI) tool was used to gather data from respondents and collected data were analysed using SPSS-16. One way Anova and t test were used to analyse data. Results confide that there is no significant difference in emotional intelligence levels with respect to age, gender, education level and length of service. Emotional intelligence training should be imparted on an regular basis, so that the employees working in banking sector will be able to handle the customers which in turn will benefit the organisation as well as the customer.

Customer experience quality and demographic variables (age, gender, education level, and family income) in retail stores

2016 ◽  
Vol 44 (9) ◽  
pp. 940-955 ◽  
Author(s):  
Pankaj Deshwal
Keyword(s):  
Design Methodology ◽  
Family Income ◽  
Customer Experience ◽  
Retail Store ◽  
Demographic Variables ◽  
Education Level ◽  
Retail Stores ◽  
Content Type ◽  
Significant Difference ◽  
Gender Education

Purpose The purpose of this paper is to focus on ascertaining whether and how groups based on demographic variables (age, gender, education level, and family income) differs for dimensions of customer experience quality in the Indian retail store context. Design/methodology/approach A 23 items instrument was distributed to retail store customers. Demographic variables were age, gender, education level, and family income. Finally, the analysis was performed on 346 responses. ANOVA test was performed to find out the significant difference between the groups based on demographic variables with respect to components of customer experience quality in the Indian retail store context. Findings Analysis revealed that some categories of demographic variables differ with respect to dimensions of customer experience quality in the Indian retail store context. Originality/value Authors believe that this is the first study, which applies EXQ model in India retail context.

scholarly journals A Comparative Study for Emotional Intelligence of Jammu and HNBGU University Students

2017 ◽  
Vol 4 (4) ◽  
Author(s):  
Kanika Suri ◽  
Shivani Sharma
Keyword(s):  
Emotional Intelligence ◽  
Graduate Students ◽  
Comparative Study ◽  
Total Sample ◽  
Statistical Technique ◽  
Male And Female ◽  
Post Graduate ◽  
Significant Difference ◽  
And Gender ◽  
Emotional Intelligence Inventory

The purpose of the present study was to study the emotional intelligence of post graduate students in HNBGU (Uttarakhand) and Jammu University (J&K) state of India. The sample was post graduate students (120) which were taken from two different courses (Arts & Science) from HNBGU and Jammu University. The total sample was equally divided among male and female. The main objectives of the study were to the influence of Region, stream and gender on Emotional Intelligence. Emotional intelligence inventory by S.K. Mangal and Shubhra Mangal was used as a tool. T-test was used as statistical technique to the results. Results revealed that there was a significant difference between students of HNBGU and Jammu University on Emotional Intelligence.

scholarly journals The Effect of Demographic Variables and Ownership on Credit Card Market in Malaysia

2019 ◽  
Vol 10 (5) ◽  
pp. 359
Author(s):  
Gholamreza Zandi ◽  
Shaheen Mansori ◽  
Ong Boon Hai
Keyword(s):  
Marketing Strategy ◽  
Credit Card ◽  
Demographic Variable ◽  
Income Level ◽  
Demographic Variables ◽  
Education Level ◽  
Market Strategy ◽  
Gender Education ◽  
Credit Card Market

The aim of this research is to provide a framework for credit card providers to develop a better marketing strategy as well as business related to credit transaction by providing better understanding towards the effect of current individual demographic variable towards credit card ownership and usage in Malaysia. This research discusses the effect of significant demographic variables and ownership on the usage of credit card in Malaysia. The impacts of four key demographic variables are age, gender, education level, and income level on ownership and usage of credit card among credit cardholders in Malaysia. Whereas the income level has the strongest relationship among other demographic variables, it has to be taken into consideration by the credit card providers not just the ownership of credit card as well as the demographic variables while developing market strategy, particularly in Malaysia.

Method and Description of the Aging in Manitoba Project: A 20-Year Longitudinal Study

1997 ◽  
Vol 16 (4) ◽  
pp. 606-625 ◽  
Author(s):  
Judith G. Chipperfield ◽  
Betty Havens ◽  
Wendy D. Doig
Keyword(s):  
Longitudinal Study ◽  
Longitudinal Data ◽  
Longitudinal Studies ◽  
Demographic Variables ◽  
Education Level ◽  
Completion Rate ◽  
Major Goal ◽  
Cross Sectional ◽  
Gender Education ◽  
Over Time

ABSTRACTThe Aging in Manitoba (AIM) project includes nearly 9,000 seniors who have been interviewed. Three independent cross-sectional samples (i.e. 1971, 1976, 1983) were subsequently followed (1983–1984, 1990), producing cross-sectional and longitudinal data. A major goal of this paper was to examine non-response over time and representativeness of the panel of AIM survivors. This involved analysis of non-response, calculations of completion/response rates, and comparisons of demographic variables across the AIM sample and the broader Manitoba and Canadian populations. Non-response was very low (4.6% in 1983–1984, 5.0% in 1990) and did not appear to be dependent on such factors as location, gender, education level, or nationality descent. The 95.0 per cent completion rate compares favourably with other longitudinal studies, demonstrating the value of employing rigorous tracking procedures. These findings suggest that attempts to minimize bias and selective attrition in the AIM study have been successful.

scholarly journals Indian Bureaucrats across Different Lengths of Service: A Comparative Study

2016 ◽  
Vol 3 (4) ◽  
Author(s):  
Rashmi Saroha ◽  
Prof. N. K. Chadha
Keyword(s):  
Job Satisfaction ◽  
Emotional Intelligence ◽  
Occupational Stress ◽  
State Level ◽  
Structured Interviews ◽  
Length Of Service ◽  
Service Category ◽  
Significant Difference ◽  
Stress Levels ◽  
Years Of Service

Occupational stress has been attracting the attention of the researchers since very long now. Decline in performance and productivity as well as an undesirable shift in the work attitude of the employees are just few of its undesirable outcomes. Bureaucracy in India comprises of a fleet of government officials who are employed at both Central and State level. The purpose of the present study was to empirically investigate occupational stress in Indian Bureaucracy and to compare the same on the basis of length of service. Job satisfaction, Resilience and Emotional Intelligence of Indian bureaucrats were also analyzed and compared on the said basis. A sample of 120 civil servants was taken for this study. Four different psychometric scales were used to measure the four variables. Occupational stress levels, Emotional Intelligence, Resilience and Job Satisfaction were compared across three levels of administrative hierarchy, i.e. Short (less than 10 years of service), Medium (10 to 20 years of service), and Long (more than 20 years of service). Significant difference was found in stress levels across three levels of administrative hierarchy, wherein officers in Short service category exhibited the least amount of stress, while those in Long service category showed the highest amount of stress. Semi-structured interviews were conducted to understand in depth the various factors contributing to the occupational stress in Indian bureaucrats.

scholarly journals Pengaruh Pelatihan Emotional Intelligence Terhadap Burnout Pada Petugas Kepolisian

2020 ◽  
Vol 2 (1) ◽  
pp. 13-24
Author(s):  
Akhmad Kunaefi Muarif ◽  
Maria Goretti Adiyanti
Keyword(s):  
Emotional Intelligence ◽  
Service Sector ◽  
Life Quality ◽  
T Test ◽  
Control Group ◽  
Gain Score ◽  
Significant Difference ◽  
Emotional Intelligence Training ◽  
And Control ◽  
Experimental Group

Burnout merupakan suatu sindrom psikologis yang menyebabkan gangguan psikologis dan fisiologis yang lebih banyak diderita oleh pekerja sektor pelayanan. Salah satu gangguan yang terjadi adalah munculnya kelelahan emosional. Jika kondisi ini terjadi pada individu dalam jangka waktu yang lama dan terus menerus, maka akan berdampak pada penurunan kualitas hidup penderitanya sehingga berimplikasi pada penurunan kualitas pelayanan dan menghambat produktifitas organisasi. Diperlukan suatu intervensi yang efektif untuk mereduksinya. Tujuan penelitian ini untuk mengetahui pengaruh pelatihan emotional intelligence dalam mereduksi burnout. Metode penelitian menggunakan eksperimen dengan desain Untreatedpretest-postest control group. Subyek penelitian ini anggota polisi di Polda Banten berjumlah 28 orang (14 orang kelompok eksperien dan 14 orang kelompok kontrol). Analisis data menggunakan metode Independent sample t-test gain score, untuk melihat pengaruh pelatihan terhadap kelompok eksperimen dan kelompok kontrol anatara sebelum dan sesudah perlakuan. Hasil uji hipotesis penelitian ini berdasarkan hasil Independent sample t-test gain score,(t =-2.281;p 0.036), (p kurang dari 0.05) terdapat perbedaan yang signifikan antara kelompok eksperimen dan kelompok kontrol. Abstract: Burnout is a psychological syndrome that leads to both psychological and physiological disturbance which is most likely suffered by the workers in the service sector. One of the example, which appeared is emotional exhaustion. If the condition occurred on individuals for a long time and continuously, it will affect the reduction of sufferer life quality and in consequence, results in the digression of service quality and organization productivity. The purpose of this research was to know the influence of emotional intelligence training in reducing burnout. The method of this research was by conducting an experiment by the design of the untreated pretest-postest control group. The subjects of the research were members of policemen at Banten Regional Police as much as 28 people (14 people in the experimental group and 14 people in the control group). Data analysis was using independent sample t-test gain score methods, to know the influence of the training towards both experimental group and control group, before and after it applied. The results of the hypothesis testing of the study showed the value of independent sample t-test gain score resulted (t= -2.281; p 0.036), (p less than 0.05) means there is a significant difference between the experimental group and control group.

scholarly journals Personal Information Privacy: Some Findings on Gender Difference

2021 ◽  
Vol 9 (7) ◽  
pp. 95-99
Author(s):  
Moncef Belhadjali ◽  
Sami Abbasi ◽  
Gary Whaley
Keyword(s):  
Law Enforcement ◽  
Credit Card ◽  
Personal Information ◽  
Demographic Variables ◽  
Law Enforcement Agencies ◽  
Information Usage ◽  
Significant Difference ◽  
Gender Education ◽  
The Usa ◽  
Privacy Breaches

The implementation of effective cybersecurity by organizations is a prerequisite to privacy protection for personal information collected, used, stored, and shared online. The trend for the potential of online privacy breaches has been moving upward with our daily reliance on the Internet and cloud computing. While online, individuals may choose to use a credit card to complete a transaction, access email, access social media sites, and store pictures through a cloud storage. In some cases, law enforcement agencies may access and use personal information stored online. Do individuals approve of the usage of their personal information by these agencies to solve crimes? Do demographic characteristics such a gender, education, and age provide a reliable set of predictors for the probability of approval? Do females and males differ with respect to the decision to approve information usage to solve crimes?    This study reports on the analysis of data from a 2019 Pew Research Center survey of 1,365 individuals in the USA. Most respondents (63%) approve of personal information usage by law enforcement agencies to solve crimes. The purpose of this study is to determine the trend in the citizens’ approval for personal information usage by law enforcement agencies, especially distinguishing the genders.  The results of a regression analysis showed that the demographic variables -gender, education, and age- provide a statistically significant power to predict the probability for information usage approval. A t-Test revealed that there is a statistically significant difference between genders. Females are more likely to offer the approval.

scholarly journals Evaluation of the Sporting Situation and Emotional Intelligence Levels of Different Occupation Groups

2019 ◽  
Vol 7 (8) ◽  
pp. 53
Author(s):  
Murat Sarıkabak
Keyword(s):  
Emotional Intelligence ◽  
Cognitive Processes ◽  
The Other ◽  
Occupational Groups ◽  
Intelligence Level ◽  
Female Workers ◽  
Significant Difference ◽  
Participant Group ◽  
Intelligence Scores

The contribution of the physiologic and cognitive processes is important for increasing the quality of the education and occupational productivity. The new researches done indicate that exercising frequency and emotional intelligence level have precious contributions on the occupational performances of the individuals. The purpose of this research was determined as evaluating the sporting situation and emotional intelligence levels of adults in different occupational groups. 586 individuals participated in the research, who works in various professions in Bartın Province. The information on the participant group and the other variables of the research was analyzed via descriptive statistic techniques. For evaluating the data, SPSS 21.0 package software was used and for analyzing the data, descriptive statistics, independent t-test and one-way variance analysis (ANOVA) techniques were used. As a result of the data obtained, no significant difference was encountered in the emotional intelligence sub-dimensions and total scores depending on the sporting situation of the participants (p > 0.05). As a result of the analyses done for the gender variable, significant differences were obtained on behalf of the women and it was seen that emotional intelligence total scores of the female workers are higher compared with the male workers (p < 0.05). For the finding where the relations between age variable and emotional intelligence was evaluated, it was seen that there is a significant decrease in the emotional intelligence level with the increase in age (p < 0.05). This decrease was tried to be explained with occupational exhaustion. At the same time, the finding was arrived that the total emotional intelligence scores of the participants who work as teacher, compared with the other professions, is higher with a significant level compared with the other profession groups (p < 0.05). The findings of the research were discussed in the light of the literature and recommendations were offered for contributing to the new researches to be made.

scholarly journals The Leadership Style Preference among Sabah Ethnicities

2014 ◽  
Vol 4 (1) ◽  
pp. 259 ◽  
Author(s):  
Dg Kamisah A.B ◽  
Syed Azizi Wafa
Keyword(s):  
Ethnic Groups ◽  
Leadership Style ◽  
Demographic Variables ◽  
Education Level ◽  
The Public ◽  
Significant Difference ◽  
The World ◽  
Novel Concept ◽  
The Relationship ◽  
One Way Anova

Leadership style is not a novel concept and has been discussed widely all over the world. With the acceleration of globalization, organizations have to adapt to new paradigms or approaches of leadership. Therefore, it is important to understand leadership preference among individuals to ensure their willingness to perform their job. Specifically, this study was conducted to identify the relationship between gender, age, education level and working experience and leadership preference. This study intends to understand the leadership preference among Sabah communities which involve three major ethnic groups in Sabah namely Malay-Brunei, Bajau and Kadazan-Dusun. The sample of this research was selected based on purposive convenient sampling whereby all respondents are located in Kota Kinabalu. A questionnaire was administered for data collection with a sample of two hundred and nineteen employees from both the public and the private sectors. The data was analyzed using one way ANOVA and the results showed that the three major ethnic groups in Sabah appear to have similar leadership preference. In addition, no significant difference was found between leadership preferences and the demographic variables. 

Structural Equation Modelling of Properties That Trigger Purchaser’s Confidence in Acquisition of Products and Consumer’s Brand Choice in Rural Areas

2020 ◽  
pp. 097300522096544
Author(s):  
Akansha Madan
Keyword(s):  
Rural Areas ◽  
Structural Equation ◽  
Brand Choice ◽  
Demographic Variables ◽  
Structural Equations ◽  
Significant Difference ◽  
Gender Education ◽  
Confirmatory Factor ◽  
Branded Product ◽  
Rural Consumers

A rural buyer buys a branded product for its assurance of quality. Rural consumers today, are quite aware of the variety of brands that are available in the market. This change in the behaviour of rural consumers is widespread in respect of FMCG products. The present study stresses on the research framework on properties that induce a purchaser’s confidence in acquisition of a product and structure their relationship with demographic variables and brand choice. The study was carried out in the rural areas of India. The sample size was 1,106. The research methodology consisted of exploratory and descriptive studies. Tools for analysing data included confirmatory factor analysis and modelling of structural equations. It was found that there was a significant relationship between properties that trigger a purchaser’s confidence in acquisition of products and their brand choice. It was also found that there is a significant difference between properties that trigger a purchaser’s confidence in acquisition of products and demographic variables such as age, gender, education and household income.

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