scholarly journals PENGUKURAN KEPUASAN MASYARAKAT ATAS PELAYANAN PUBLIK DI KECAMATAN CEMPAKA KOTA BANJARBARU

2019 ◽  
Vol 5 (1) ◽  
Author(s):  
Eka Yulita Dewi
Keyword(s):  
Data Analysis ◽  
Public Services ◽  
Administrative Reform ◽  
Community Satisfaction ◽  
Data Collection Tool ◽  
Satisfaction Index ◽  
Descriptive Research ◽  
Analysis Technique ◽  
Quantitative Descriptive ◽  
Bureaucratic Reform

Abstract: This study aims to find out to find out the measurement of community satisfaction with public services in the Cempaka Subdistrict, Banjarbaru City based on the Community Satisfaction Index (IKM) and provide input for public services in the Cempaka Sub-District of Banjarbaru City that should be done. The data analysis technique used in this study is quantitative descriptive research by taking samples of 93 respondents and using questionnaires as the main data collection tool according to KEPMENPAN Number 14 of 2017. The results of the study can be concluded based on the calculation of the Community Satisfaction Index referring to the Minister of Administrative Reform and Bureaucratic Reform Number 14 of 2017, showing the performance of service units predicated "Good" with 82.00 IKM values covering 9 indicators based on Minister of Administrative Reform and Bureaucratic Reform Number 14 of 2017. Keywords: community satisfaction, public services, Cempaka Subdistrict Banjarbaru City Abstrak: Penelitian ini memiliki tujuan ingin mengetahui mengetahui pengukuran kepuasan masyarakat atas pelayanan publik di Kecamatan Cempaka Kota Banjarbaru berdasarkan Indeks Kepuasan Masyarakat (IKM) dan memberikan masukan pelayanan publik di Kecamatan Cempaka Kota Banjarbaru yang seharusnya dilakukan. Teknik analisa data yang digunakan dalam penelitian ini adalah penelitian deskriptif kuantitatif dengan mengambil sampel 93 responden dan menggunakan kuesioner sebagai alat pengumpulan data yang pokok sesuai KEPMENPAN Nomor 14 Tahun 2017. Hasil penelitian dapat disimpulkan berdasarkan perhitungan Indeks Kepuasan Masyarakat yang mengacu pada Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 14 Tahun 2017, maka menunjukan kinerja unit pelayanan berpredikat “Baik” dengan nilai IKM 82,00 meliputi 9 indikator berdasarkan Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 14 Tahun 2017. Kata kunci : kepuasan masyarakat, pelayanan publik, Kecamatan Cempaka Kota Banjarbaru

scholarly journals Analysis of Community Satisfaction Index About Public Services in Regol Village, Garut District, Garut Regency City

2019 ◽  
Vol 2 (2) ◽  
pp. 80-88
Author(s):  
Ikeu Kania
Keyword(s):  
Public Service ◽  
Conversion Rate ◽  
Public Services ◽  
Service Performance ◽  
Community Satisfaction ◽  
Satisfaction Index ◽  
Descriptive Research ◽  
Quantitative Descriptive ◽  
Index Value ◽  
Sampling Approach

The purpose of this study is to ascertain the availability of public services in Regol Village, Garut District, Garut Regency, as assessed by community satisfaction using the Community Index. This is a quantitative descriptive research in the sense that it analyzes the community satisfaction index and presents the facts in the form of numbers. The sampling approach employed is non-probability sampling with an element of chance. The Community Index (IKM) for Regol Village services was found to be 2.87, with a conversion rate of 71.83. Thus, public service performance falls within the area of high service quality. The certainty of service costs is the highest index, with an IKM value of 77.75, and is at a satisfactory level. Meanwhile, the indication with the lowest index value is the unpredictable speed of service and service schedule, with IKM values of 61.00 and 62.50 being less than satisfactory.

INOVASI LAYANAN DRIVE-THRU PERPUSTAKAAN UNTUK MENINGKATKAN BUDAYA LITERASI (STUDI DI DINAS PERPUSTAKAAN DAN KEARSIPAN PROVINSI JAWA TIMUR)

Publika ◽  
2021 ◽  
pp. 25-38
Author(s):  
Anton Wahyu Putra ◽  
Fitrotun Niswah
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Service Innovation ◽  
Qualitative Approach ◽  
Administrative Reform ◽  
Data Presentation ◽  
Advantages And Disadvantages ◽  
Analysis Technique ◽  
Collection Data ◽  
Bureaucratic Reform

Inovasi layanan drive-thru perpustakaan merupakan sebuah layanan yang diciptakan Dinas Perpustakaan dan Kearsipan Provinsi Jawa Timur. Inovasi layanan drive-thru ini berbentuk tempat / loket untuk melayani kebutuhan pemustaka tanpa harus turun dari kendaraan. Inovasi ini bertujuan untuk memudahkan pelayanan kepada pemustaka dengan harapan dapat meningkatkan budaya literasi.. Tujuan penelitian ini adalah untuk mendeskripsikan inovasi layanan drive-thru di Dinas Perpustakaan dan Kearsipan Provinsi Jawa Timur. Fokus penelitian ini adalah Kriteria Inovasi menurut PermenPANRB nomor 3 Tahun  2018 meliputi 5 variabel yang terdiri atas Kebaruan, Efektif , Bermanfaat , Dapat direplikasi, dan Berkelanjutan. Jenis penelitian ini adalah jenis deskriptif dengan pendekatan kualitatif. Untuk teknik pengumpulan data yang digunakan adalah wawancara,observasi, dan dokumentasi. Teknik analisis data yang digunakan adalah pengumpulan data, reduksi data, penyajian data, pemaparan dan penarikan kesimpulan. Untuk hasil penelitian menunjukkan inovasi layanan drive-thru memiliki kelebihan dan kekurangan. Pada kriteria kebaruan menunjukkan inovasi drive-thru merupakan suatu penemuan baru serta menawarkan cara baru dalam melayani pemustaka melalui loket. Untuk kriteria efektif tujuan dari diciptakannya drive-thru adalah untuk memudahkan pemustaka sudah memenuhi, tetapi untuk meningkatkan budaya literasi belum tercapai. Untuk kriteria bermanfaat sudah dapat memberikan manfaat bagi masyarakat dan bagi dinas yang menerapkannya. Pada dapat direplikasi inovasi ini dapat menjadi contoh/rujukan karena sudah ada beberapa instansi yang menduplikasinya, lalu kriteria terakhir keberlanjutan untuk kedepan inovasi ini akan tetap dipertahankan karena mendapat dukungan dari berbagai stakeholder. Saran yang dapat diberikan adalah lebih menggalakan sosialisasi agar drive-thru ini bisa lebih berkembang dan dimanfaatkan oleh lebih banyak orang.    Kata kunci : Inovasi Layanan, Drive Thru Perpustakaan, Budaya Literasi   The library's drive-thru service innovation is a service created by the Library and Archives Office of East Java Province. This drive-thru service innovation is in the form of a counter to serve the needs of visitors without having to get off the vehicle. This innovation aims to facilitate service to users in the hope that it can improve literacy culture. The purpose of this study is to describe the drive-thru service innovation in the Department of Library and Archives of East Java Province. The focus of this research is the Innovation Criteria according to the Regulation of the Minister of Administrative Reform and Bureaucratic Reform (PermenPANRB) number 3 of 2018 covering 5 variables consisting of novelty, effectiveness, benefit, transferbility, and sustainability. This type of research is a descriptive type with a qualitative approach. For data collection techniques used are interviews, observation, and documentation. The data analysis technique used was data collection, data reduction, data presentation, presentation and conclusion drawing. The research results show that drive-thru service innovation has advantages and disadvantages. The novelty criterion indicates that drive-thru innovation is a new invention and offers a new way of serving visitors through the counter. . For the effective criteria, the purpose of creating a drive-thru is to make it easier for users to fulfill it, but to improve literacy culture has not been achieved. For useful criteria, it can provide benefits for the community and for the agencies that implement them. If this innovation can be replicated, it can be used as an example / reference because there are already several agencies that duplicate it. Then the last criteria for sustainability for the future of this innovation will be maintained because it has the support of various stakeholders. Suggestions that can be given are to promote more socialization so that this drive-thru can be more developed and utilized by more people. Keywords : Service Innovation , Drive Thru  Library, Literacy Culture

scholarly journals Keefektifan Tata Ruang Kantor pada Bagian Arsip di PT Bosowa Berlian Motor Makassar

Jurnal Office ◽  
2018 ◽  
Vol 4 (1) ◽  
pp. 33
Author(s):  
Rahmawati Rahmawati ◽  
Aris Baharuddin ◽  
Nasaruddin Nasaruddin ◽  
Haerul Haerul
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Physical Environment ◽  
Spatial Planning ◽  
Descriptive Analysis ◽  
Descriptive Research ◽  
Data Analysis Technique ◽  
Analysis Technique ◽  
Question Item ◽  
Quantitative Descriptive

This study aims to determine the effectiveness of office layout in the archive section at PT. Bosowa Berlian Motor Makassar. This research uses quantitative descriptive research with observation, questionnaire, interview and documentation data collection techniques. The population in this study all employees at PT. Bosowa Berlian Motor, amounting to 136 people and the sample in this study as much as 50 percent, the total was 68 respondents. The data analysis technique used is by using descriptive analysis that is to present each question item using a percentage formula. The results showed that the three indicators in this study generally showed quite effective results, starting from the indicators of office spatial planning, the results of which were quite effective, indicators of employee placement whose results were quite effective, and indicators of the office's physical environment whose results were effective. Of the three indicators provide an overview that can be concluded that the office layout in the archive section at PT. Bosowa Berlian Motor Makassar as a whole is considered quite effective. 

scholarly journals EFFECT OF TEACHER’S PROFESSIONALISM AND PERSONALITY ON THE ACHIEVEMENT OF MASS AL-WASHLIYAH UNIVA MEDAN STUDENTS

2019 ◽  
Vol 10 (1) ◽  
pp. 22
Author(s):  
Hotni Sari Harahap ◽  
Muhyani Muhyani ◽  
Akhmad Alim
Keyword(s):  
Data Analysis ◽  
Descriptive Analysis ◽  
Coefficient Of Determination ◽  
Research Subjects ◽  
Learning Achievement ◽  
Personality Variables ◽  
Descriptive Research ◽  
Normality Test ◽  
Analysis Technique ◽  
Quantitative Descriptive

<p>The purpose of this study is to determine (1) the effect of professionalism competence variable on students' achievement, (2) the effect of teacher's personality variables on students' achievement, (3) the effect of teacher's professionalism and personality on students' achievement. This research is a quantitative descriptive research, with 60 teachers of MAS/SMA al-Washliyah UNIVA as research subjects taken by total sampling method. Data collected by the instrument in form of questionnaire. The data analysis technique used is descriptive analysis method, normality test, multicollinearity test, heteroscedasticity test, hypothesis testing by F test and t test. Results from the study shows regression equation Y = 43.764+ 0,243 X1 + 0.173 X2 that has meaning when variables X1 and X2 changes, it will have an impact on student achievement. The result of data analysis shows that partially teacher’s professionalism affects significantly on students’ achievement with the value tcount 3,485 &gt; ttable 2,002.Analysis on effect of personality on students’ learning achievement partially influences significantly with value tcount 3,105 &gt; ttable 2,002. The result simultaneously shows that teacher’s professionalism and personality conjunctly affecting the achievement of MAS/SMA al-Washliyah UNIVA Medan student with value of 8,143 &gt; Ftable 4.01. Other than that, the coefficient of determination (R2) has value of 222. It means in the amount of 22,20% of students’ learning achievement variable is affected by two independent variables in this research, meanwhile the rest as big as 77,80% is affected by other variable that is not studied in this research.</p>

PERILAKU BELAJAR MAHASISWA PROGRAM STUDI PGSD DALAM MENGIKUTI PERKULIAHAN (Studi Deskriptif Kuantitatif: pada Program Studi PGSD FKIP UNIPAS MOROTAI)

EDUKASI ◽  
2017 ◽  
Vol 15 (1) ◽  
Author(s):  
Irawati Sabban
Keyword(s):  
College Students ◽  
Data Analysis ◽  
Empirical Evidence ◽  
Word Learning ◽  
T Test ◽  
Study Program ◽  
Descriptive Research ◽  
Analysis Technique ◽  
Key Word ◽  
Quantitative Descriptive

This research is aims to find out the empirical evidence dealing with learning conduct of college students of PGSD study program University of Pasifik Morotai in following the lecture. This is quantitative descriptive research. Sampling techinique of this research is probablity sampling by simple rendom sampling with the result that be gained amount 30 college students . Data analysis technique uses one sample t-test college students of PGSD Unipas Morotai in following the lecture still poor, the highest number is 65% of being expected to be accepted. Key word: Learning conduct. College students, Lecture

scholarly journals Menggambarkan Manfaat Program Parenting Menurut Orang Tua di Kecamatan Lubuk Sikaping Kabupaten Pasaman

2018 ◽  
Vol 1 (1) ◽  
pp. 91
Author(s):  
Rahmatika Azhari ◽  
Irmawita Irmawita ◽  
Wirdatul Aini
Keyword(s):  
Early Childhood ◽  
Data Analysis ◽  
Random Sampling ◽  
Sampling Technique ◽  
Parenting Program ◽  
Parenting Programs ◽  
Data Collection Tool ◽  
Descriptive Research ◽  
High Participation ◽  
Quantitative Descriptive

This research is motivated by the high participation of parents in following parenting activity. This is due to the smooth program parenting program by parents. This study aims to illustrate the benefits of parenting programs by mothers who participate in parenting programs that include: childcare, childcare, parenting, and child care. This research includes quantitative descriptive research that describes the data as it is. The population numbered one hundred seventy one people and the sample amounted to fifty two people determined based on sampling technique that is random sampling technique. The data collection tool uses questionnaires and data analysis using the percentage formula. The results found that; 1) a description of the benefits of the parenting program seen from the parenting time of the parent looking good, 2) description of the benefits of the parenting program seen from the parenting material according to the parent looking good, 3) the benefits of the parenting program seen from the parenting parents who look good, 4) a picture of the benefits of parenting programs see from parenting by the parents look good. Suggestions for the motivation of parents to want to enter their children into early childhood and participate in activities held by early childhood.

scholarly journals PENINGKATAN KINERJA PEGAWAI DITINJAU DARI KOMPETENSI, INSENTIF DAN DISIPLIN DI BALAI PENGELOLAAN SUMBER DAYA AIR BENGAWAN SOLO

2019 ◽  
Vol 3 (01) ◽  
Author(s):  
Suwarma Andiyana ◽  
Istiatin Istiatin ◽  
Ratna Damayanti
Keyword(s):  
Data Analysis ◽  
Sampling Method ◽  
Data Retrieval ◽  
T Test ◽  
Statistic Analysis ◽  
Test Results ◽  
F Test ◽  
Descriptive Research ◽  
Analysis Technique ◽  
Quantitative Descriptive

The research aims to find out and describe the influence of either simultaneously or partial competence, incentive and dicipline to employees performance in Balai PSDA Bengawan Solo. This research using quantitative descriptive research. The population was all employees at Balai PSDA Bengawan Solo totaled 77. The number of samples is 77 respondents. Sampling method using sensus sampling. The questionnaire used for data retrieval. Data analysis technique used was statistic analysis. This F test results the competence, incentive and dicipline simultaneously and significant effect on employees performance in Balai PSDA Bengawan Solo. The t-test results showed that the competence influential positive and significant effect against the employees performance in Balai PSDA Bengawan Solo. Incentive influential positive and significant effect against the employees performance in Balai PSDA Bengawan Solo. Regression multiple linier model in this research is Y = 0,142 + 0,586XK + 0,199XI + 0,227XD + e. Keywords: Employees Performance, Competence, Incentive, Dicipline

scholarly journals Kinerja Guru dalam Pembelajaran Lintas Minat Kimia Sebagai Implementasi Kurikulum 2013

2020 ◽  
Vol 3 (1) ◽  
pp. 149-157
Author(s):  
Rosa Murwindra ◽  
Nofri Yuhelman ◽  
Dwi Putri Musdansi
Keyword(s):  
Data Analysis ◽  
Quantitative Analysis ◽  
Data Collection ◽  
Research Data ◽  
Scale Analysis ◽  
Chemistry Teachers ◽  
Descriptive Research ◽  
Analysis Technique ◽  
Quantitative Descriptive ◽  
Teacher's Perception

Abstrak: Tujuan penelitian ini untuk mengetahui kinerja guru dalam pembelajaran lintas minat kimia sebagai implementasi kurikulum 2013. Penelitian ini merupakan jenis penelitian deskriptif kuantitatif. Pengumpulan data dilakukan dengan mengadakan kuesioner/angket, observasi, wawancara dan dokumentasi. Teknik analisis data yang digunakan yaitu analisis kuantitatif menggunakan analisis skala Likert. Hasil penelitian menunjukkan bahwa kinerja guru dalam pembelajaran lintas minat kimia terlaksana “baik” menurut persepsi guru dengan rata-rata 3,88 dan kinerja guru dalam mengajar pada pembelajaran lintas minat kimia terlaksana “baik” menurut persepsi peserta didik dengan rata-rata 78,77. Berdasarkan hasil tersebut dapat disimpulkan bahwa kinerja guru kimia di SMAN 2 Singingi berjalan dengan “baik. Abstract: The purpose of this study was to determine the performance of teachers in learning cross-chemical interests as the implementation of the 2013 curriculum. This research is quantitative descriptive research. Data collection is done by conducting a questionnaire/questionnaire, observation, interviews, and documentation. The data analysis technique used is a quantitative analysis using Likert scale analysis. The results showed that the teacher's performance in learning cross-chemical interests in SMAN 2 Singingi was carried out "good" according to the teacher's perception with an average of 3.88 and the teacher's performance in teaching on chemical cross-interest learning carried out "good" according to students' perceptions with grades an average of 78.77. Based on these results it can be concluded that the performance of chemistry teachers at SMAN 2 Singingi went "good"

scholarly journals Pengaruh Variasi Lilitan Pipa Kapiler pada Line Suction terhadap Laju Pendinginan dan Capaian Suhu Optimal Ruangan Prototype Trainer Lemari Pendingin

2021 ◽  
Vol 3 (1) ◽  
Author(s):  
Gede Darmawan ◽  
I Gede Wiratmaja ◽  
Edi Elisa
Keyword(s):  
Data Analysis ◽  
Cooling Rate ◽  
Room Temperature ◽  
Capillary Tube ◽  
Research Data ◽  
Descriptive Research ◽  
Analysis Technique ◽  
Data Collection Process ◽  
Suction Line ◽  
Quantitative Descriptive

This study aims to find the effect of variations in the capillary tube winding on the suction line on achieving optimal temperature and room cooling rate. This study uses three variations: the capillary tube without being wrapped around the suction line, the capillary tube wrapped in half on the suction line, and the capillary tube fully wound on the suction line. Specifically, the purpose of this study was to determine the effect of variations in the capillary tube wrapped around the suction line, which led to efforts to maintain the performance of the refrigerator trainer prototype. The method used in this study uses an experimental method where the data collection process is carried out through observation and documentation. The data analysis technique used in this study uses quantitative descriptive research techniques where the research data will be tabulated and displayed in the form of tables and graphs, and data analysis is carried out to find out how much influence the achievement of the optimal room temperature and the cooling rate of the prototype trainer refrigerator room itself. From the research that has been carried out, it is obtained that the highest optimal room temperature achievement occurs in the variation of the capillary tube fully wound on the suction line, where there is an increase in the optimal room temperature achievement of 16.17% when compared to the room cooling rate using standard variations or without being wrapped. And the result in the form of the highest room cooling rate is the variation of the capillary pipe fully wound on the suction line.

scholarly journals Gambaran Penanaman Kemandirian pada Anak Usia Dini oleh Orang Tua dalam Keluarga

2018 ◽  
Vol 1 (1) ◽  
pp. 84
Author(s):  
Nadia Safitri ◽  
Setiawati Setiawati ◽  
Wirdatul Aini
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Data Collection Tool ◽  
Analysis Techniques ◽  
Descriptive Research ◽  
Self Confidence ◽  
Self Reliance ◽  
The Family ◽  
Quantitative Descriptive

This research is motivated by the high independence of children, it is suspected a relationship with the cultivation of independence given to the child. The purpose of this study illustrates the cultivation of independence in children by parents in the family in Jorong Giri Maju Pasaman Barat Regency, through the cultivation of child self-confidence, planting the child's habituation, and planting communications with children. This research is quantitative descriptive research. Parents of children aged five to six years are the population and sample in this study. The data collection techniques used are questionnaires and data collection tool is a questionnaire and data analysis techniques using percentage calculations. The results of the study found that the cultivation of independence through cultivation of self-confidence implemented by parents is categorized well, the cultivation of self-reliance through habituation conducted by parents is categorized very well, and the cultivation of self-reliance through the cultivation of communication with children by parents is categorized very well. These three aspects of research greatly affect the independence of children.

Sign in / Sign up

Export Citation Format

Share Document