scholarly journals Methodology for optimizing the stock control of an electronic segment company

2021 ◽  
pp. 47116-47128
Keyword(s):  
Data Collection ◽  
Inventory Control ◽  
Customer Service ◽  
Process Mapping ◽  
Stock Control ◽  
Data Collection Process ◽  
Mapping Analysis ◽  
A Company ◽  
Control Management

Inventory control management is considered a fundamental tool for the management of a company, since it allows processes to be managed efficiently. With less resources and more savings. This study aims to: identify and model the inventory control processes that already exist in the company, analyze the inventory that already exists in the company, describe the methodology for inventory control and propose actions of the methodology that allow corrections of inventory activities already identified. The goal is to propose a methodology for optimizing stock control that is able to define how much and when to buy products. The materials and methods applied in the execution of the work were divided into the following four stages: data collection, process mapping, analysis of improvement opportunities, research design, as well as guidelines for the application of the case study and implementation of the proposal for improvements. The results achieved allowed for the implementation of the methodology, where a 30% reduction in the problems of non-attendance was allowed. Also as a contribution were the goals to be achieved as positive factors such as lean inventory, improvements to efficient customer service, increased capital turnover and increased company profits.

scholarly journals A Influência do Mapeamento de Processos no Desempenho da Empresa

2019 ◽  
Vol 23 (37) ◽  
pp. 71
Author(s):  
Thiago Akira Nakagima ◽  
Antonio Carlos Estender
Keyword(s):  
Data Collection ◽  
Process Mapping ◽  
Practical Application ◽  
Management Processes ◽  
Effective Performance ◽  
Operational Processes ◽  
A Company

O presente artigo se propõe a compreender as percepções dos stakeholders sobre processos para a aplicação prática do mapeamento de processos e visa também solucionar problemas específicos, no caso, de erros que ocorrem nos processos gerenciais e operacionais dentro da empresa, sendo estes problemas responsáveis pelos conflitos e falta de comunicação entre as partes. Tem como objetivo verificar os problemas nos setores de produção e gerenciamento dando um desempenho com mais eficiência e eficácia no ramo de oficina de carros e também identificar processos a serem corrigidos. O trabalho foi realizado por meio de estudo de caso único, em uma empresa do setor de manutenção de carros e produção de peças (oficina), onde foram realizadas 25 entrevistas de natureza qualitativa e exploratória, sendo a coleta de dados efetuada por meio de questionários destinados aos stakeholders. Observou-se que os principais resultados foram encontrados diante de entrevistas destinadas a funcionários que trabalham na empresa, verificando tudo que ocorre no presente momento e as possíveis melhorias que podem acontecer ao abordar um mapeamento de cada processo. Diante do exposto, as implicações mais relevantes foram que esta ferramenta é de suma importância para que as empresas tenham uma organização maior, separando cada processo em seu âmbito, possibilitando que consigam ter uma visão global de tudo que está situado na empresa.Palavras-chave: Analisar. Organização. Identificar. Produtividade.Abstract The purpose of this article is to understand the stakeholders’ perceptions about management processes of process mapping practical application and to solve specific problems, like errors that occur during management and operational processes within the company, being these problems responsible for the conflicts and lack of communication between the parties. Our objective is to verify the problems in the production and management sectors in order to create a more efficient and effective performance in a car mechanical workshop and identify processes to be improved. The work was carried out through a case study in a company of car mechanical workshop sector, where 25 interviews of qualitative and exploratory nature were performed and the data collection was done through questionnaires intended for stakeholders. We observed that the main results found in interviews with employees who work in the company, checking how everything happens now and the possible improvements that can be done when mapping of each process. Based on this, the most relevant implications were the paramount importance of this tool for companies to achieve organization, separating each process within its scope, allowing them to get an overall view of everything that is situated in the company.Keywords: Analyze. Organization. Identify. Productivity.

Knowledge-Driven Customer Support Services

2011 ◽  
pp. 23-38
Author(s):  
Itzhak Aviv ◽  
Meira Levy ◽  
Irit Hadar
Keyword(s):  
Knowledge Management ◽  
Customer Service ◽  
Support Services ◽  
Service Providers ◽  
Relationship Management ◽  
Customer Support ◽  
The Relationship ◽  
A Company ◽  
Software Organization

A Customers Relationship Management (CRM) program aspires to manage the relationship between a company and its customers as a key to success, in view of the fact that good relationships with customers lead to higher customers’ satisfaction. Despite the importance of CRM programs, their failure rates are high, partly because CRM service providers cannot resolve customers’ claims on time, which often occur due to the difficulty to find valuable knowledge and reproduce solutions. Therefore, integrating Knowledge Management (KM) activities, and in particular social Web 2.0 applications, within a CRM solution suit may enable to significantly enhance the efficiency of the organizational CRM program and build a knowledge-driven customer support services solution. The proposed CRM solution is based on a research case study conducted within customer service department of a large software organization.

scholarly journals Predictive Maintenance Through Thermographic Analysis: Case Study in a Manaus Industrial Pole Company

2019 ◽  
Vol 7 (11) ◽  
pp. 898-909
Author(s):  
Luã Platão Seabra Paiva ◽  
Livia Da Silva Oliveira ◽  
David Barbosa de Alencar ◽  
Paulo Oliveira Siqueira Júnior
Keyword(s):  
Data Collection ◽  
Manufacturing Industry ◽  
Predictive Maintenance ◽  
Analysis Tool ◽  
Electrical System ◽  
High Demand ◽  
Data Collection Process ◽  
Thermographic Analysis ◽  
Reduce Energy Consumption

Due to the high demand for electricity in the manufacturing industry, companies to obtain greater profitability on their produced goods, seek and adopt ways to reduce energy consumption, and use predictive maintenance as a tool by applying thermography. Thus, the purpose of the research is to show the importance of thermographic analysis for assessing losses and preserving the safety of the company's physical facilities. The research is descriptive, qualitative and case study. The instrument used for data collection were direct observation and document analysis. In this context, the results obtained were the mapping in the manufacturing facilities and the identification of some failures in the company's electrical system. After this data collection process, it was possible to analyze and plan the corrective actions. In conclusion, it is possible to reduce manufacturing costs through predictive maintenance through the thermographic analysis tool, positively impacting the company's financial results.

scholarly journals Using Social Media and Targeted Snowball Sampling to Survey a Hard-to-reach Population: A Case Study

10.28945/2296 ◽  
2015 ◽  
Vol 10 ◽  
pp. 279-299 ◽  
Author(s):  
Gary Dusek ◽  
Yuilya Yurova ◽  
Cynthia P. Ruppel
Keyword(s):  
Social Media ◽  
Data Collection ◽  
Doctoral Students ◽  
Quantitative Research ◽  
Lessons Learned ◽  
Snowball Sampling ◽  
Collection Process ◽  
Data Collection Process ◽  
Effective Manner

Response rates to the academic surveys used in quantitative research are decreasing and have been for several decades among both individuals and organizations. Given this trend, providing doctoral students an opportunity to complete their dissertations in a timely and cost effective manner may necessitate identifying more innovative and relevant ways to collect data while maintaining appropriate research standards and rigor. The case of a research study is presented which describes the data collection process used to survey a hard-to-reach population. It details the use of social media, in this case LinkedIn, to facilitate the distribution of the web-based survey. A roadmap to illustrate how this data collection process unfolded is presented, as well as several “lessons learned” during this journey. An explanation of the considerations that impacted the sampling design is provided. The goal of this case study is to provide researchers, including doctoral students, with realistic expectations and an awareness of the benefits and risks associated with the use of this method of data collection.

scholarly journals SISTEM INFORMASI PENDATAAN BARANG MASUK DAN KELUAR PADA PT. SHAMROK MANUFACTURING CORPORA

2020 ◽  
Vol 1 (1) ◽  
pp. 38-44
Author(s):  
Tajrin Tajrin
Keyword(s):  
Information System ◽  
Data Collection ◽  
Collection Process ◽  
Data Collection Process ◽  
Long Time ◽  
A Company

Abstrak— PT. Shamrok Manufacturing Corpora merupakan perusaan yang bergerak di bidang sarung tangan, saat ini perusahaan masih menggunakan proses manual untuk melakukan proses pendataan barang masuk dan keluar. Tentunya hal tersebut akan memakan waktu yang cukup lama untuk melakukan proses terhadap data sehingga tidak efisien kemungkinan lainnya yang dapat terjadi yaitu data yang dicatat pada lembaran kertas tersebut kotor, rusak, maupun hilang. Untuk mengatasi kekurangan tersebut maka di bangun sebuah sistem informasi pendataan barang masuk dan keluar untuk dapat mempermudah dalam proses pendataan surat masuk dan keluarKata Kunci— Sistem Informasi, barang masuk dan barang keluar. Abstract— PT. Shamrok Manufacturing Corporation is a company engaged in the field of gloves, currently the company is still using a manual process to collect data in and out of goods. Of course this will take a long time to process the data so that it is not efficient that other possibilities that can occur are the data recorded on the sheet of paper is dirty, damaged, or lost. To overcome these deficiencies, an information system for data collection of goods in and out was built to be able to facilitate the data collection process for incoming and outgoing mailsKeywords - Information System, incoming and outgoing goods

scholarly journals TCS: ‘Hazir SubKuch’—Making Everything Present

2020 ◽  
Vol 17 (1) ◽  
pp. 17-35
Author(s):  
Mohsin Nasir Jat ◽  
Muhammad Shakeel Sadiq Jajja
Keyword(s):  
Customer Service ◽  
Service Provider ◽  
Financial Services ◽  
Digital Printing ◽  
Logistics Service ◽  
Visa Application ◽  
Warehousing And Distribution ◽  
A Company

The case describes the journey of TCS as it became Pakistan’s leading logistics service provider. It highlights how and when TCS acquired different logistics and other value-adding capabilities and how these capabilities, in turn, complimented the diverse logistics services that TCS offered to a wide variety of businesses. TCS had been offering a top-notch Express and Logistics service around Pakistan for 30 years. TCS started as a company providing secure distribution of letters and packages. Customers perceived TCS as a shipping solution provider for all their goods transportation needs which included parcels, documents, E-commerce products and even their groceries. Table 1 of the case study highlights that TCS had taken up some unique and new initiatives. TCS handled four main clientele areas: Corporate, Consumer, International and E-commerce. For consumer wing, TCS oversaw bookings of documents and parcels at the express centres, door-to-door containerized shipments, domestic and international air ticketing, visa application drop box facility for various countries and financial services in the form of insurance plans. On the corporate side, TCS provided warehousing and distribution, digital printing and bulk mail solutions. International and e-commerce both catered consumer and corporate segments. Over the last decade, TCS had established a warehousing and distribution wing and a mail management and printing facility. Other ventures and services that TCS offered were Visatronix, Hazir, Home Movers, E-COM, TCS Aviation, Mail Management System, Warehouse and Distribution, Intiana, Sentiments express and Octra. The case focusses on the decision of whether or not to run an ambitious new logistics service, that is, Hazir SubKuch (HSK), meant to deliver anything non-prohibited that a customer wanted, on a crowdsourcing model. In the proposed crowdsourcing model, after training and evaluation, anyone could assume the role of a customer service provider by connecting to the system remotely. Similarly, pickup and delivery jobs could be performed under an Uber-like model by anyone who owned a ride and had smartphone connectivity. The service was a brainchild of the new CEO, hired by the founder and chairman as part of the new management team to bring a fresh dynamism in the company.

scholarly journals Development of Dekstop Based Customer Data Information System (Case Study: PDAM Tirta Fulawan Siemeulue Barat)

2021 ◽  
Vol 1 (1) ◽  
pp. 34
Author(s):  
Rafi Moerdani
Keyword(s):  
Information System ◽  
Data Collection ◽  
Quality Information ◽  
Customer Data ◽  
Customer Information ◽  
Data Collection Process ◽  
Speed Up ◽  
Program Information ◽  
System Program

The purpose of this research is to find out and information systems that are running at PDAM Tirta Fulawan, West Simeulue District, and to create an application for customer data management, payment, and meter installation to simplify and speed up the data collection process. From the results of research and observations that have been carried out at PDAM Tirta Fulawan, West Simeulue District, it can be concluded that with this customer information system in PDAM Tirta Fulawan, West Simeulue District, information becomes precise and accurate, especially in the service section, and to obtain information These customers become easier, this information system is able to solve problems that often occur in PDAM Tirta Fulawan, West Simeulue District, namely it is difficult to control and supervise customer data and account payments which can avoid delays in making reports every year and for a certain period, and the creation of a system program information in order to obtain quality information.

scholarly journals PERAN PEMIMPIN DALAM GEREJA PEMURIDAN: Studi Kasus di Gereja Kristen Kalam Kudus Pekanbaru

2021 ◽  
Vol 17 (1) ◽  
pp. 17-60
Author(s):  
Dwi Bakti Susanto
Keyword(s):  
Data Collection ◽  
Small Group ◽  
Small Groups ◽  
Case Study Approach ◽  
Christian Church ◽  
Study Approach ◽  
Data Collection Process ◽  
Practical Theological

Abstract: Leaders are a significant factor in realizing a productive church. It is demonstrated through the discipleship in small groups aimed at giving birth to new leaders. But the problem is, not all leaders give birth to a new leader. Therefore, this paper examines the role of the leader to see his role in Holy Word Christian Church Pekanbaru. Richard Robert Osmer's four practical theological tasks is used to refine analysis because it offers methodological novelty, practicality and is comprehensive in understanding or changing contexts. Therefore, a case study approach is used to produce research depth. The data collection process accomplishes through observation, interviews, and documentation. The results showed that the role of leaders in Holy Word Christian Church Pekanbaru is significant in realizing a productive church and giving birth to new leaders. So the discipleship system must lead to the goal of birth to new leaders through small groups that have already been forming. Keywords: role, leader, discipleship, case study, reproductive, small group.   Abstrak: Pemimpin merupakan faktor penting dalam mewujudkan jemaat yang reproduktif. Hal tersebut ditunjukkan melalui pemuridan dalam kelompok kecil dengan tujuan melahirkan para pemimpin baru. Tetapi persoalannya, tidak semua pemimpin melahirkan pemimpin baru. Oleh karena itu, artikel ini mengkaji tentang peran pemimpin untuk melihat perannya dalam gereja pemuridan di Gereja Kristen Kalam Kudus (selanjutnya disebut GKKK) Pekanbaru. Empat tugas teologi praktika Richard Robert Osmer digunakan untuk mempertajam analisis karena menawarkan kebaruan metodologi, kepraktisan dan komprehensif dalam memahami atau menggali konteks. Oleh karena itu, pendekatan studi kasus digunakan untuk menghasilkan kedalaman. Proses pengumpulan data dilakukan melalui observasi, wawancara dan dokumentasi. Hasilnya menunjukkan bahwa peran pemimpin di GKKK Pekanbaru signifikan dalam mewujudkan gereja yang reproduktif dan melahirkan pemimpin baru. Jadi, sistem pemuridan harus mengarah pada tujuan untuk melahirkan para pemimpin baru melalui kelompok-kelompok kecil yang sudah terbentuk. Kata-kata kunci: peran, pemimpin, pemuridan, studi kasus, reproduktif, kelompok kecil.   

scholarly journals STUDENTS PERCEPTION OF GAMIFICATION TO PROMOTE CLASSROOM ENGAGEMENT AND MOTIVATION IN SENIOR HIGH SCHOOL

2020 ◽  
Vol 1 (1) ◽  
Author(s):  
Gilang A. Pratama
Keyword(s):  
High School ◽  
Data Collection ◽  
Teaching And Learning ◽  
Senior High School ◽  
Classroom Engagement ◽  
Related Field ◽  
Data Collection Process ◽  
Rapid Changes ◽  
Motivation And Learning

The development of English teaching and learning is also influenced by rapid changes in technology as we enter the industry of 4.0. Education and teaching-related field areas such as pedagogy, teaching media, the courses, etc. are the subjects which have been impacted by technology. Meanwhile, the lack of motivation is one of the obstacles that students faced. In this research, the researcher used one online-gamification tool called 'Kahoot!' in a senior high school to promote their engagement and motivation. The case study and questionnaire were used for the method of data collection. The data collection process was conducted for two months on campus. The meaningful gamification concept was applied through Kahoot! at the end of the meeting, and the last session they answered the questionnaires. Thirty-five students participated in this study, and the result of the study showed students’ responses which are discussed under two main topics; Students’ engagement and motivation, and learning outcomes.

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