scholarly journals Gambaran Komunikasi Interpersonal Petugas Pendaftaran Pasien Terhadap Kepuasan Pelayanan di Puskesmas Karang Pule

2019 ◽  
Vol 1 (1) ◽  
pp. 14-21
Author(s):  
Syamsudin ◽  
Ria Rahmatul Istiqomah ◽  
Heru Purnama
Keyword(s):  
Patient Satisfaction ◽  
Health Center ◽  
Interpersonal Communication ◽  
Sampling Method ◽  
Cross Sectional ◽  
Patient Registration ◽  
Study Population ◽  
Quantitative Descriptive ◽  
Satisfaction With Services

Interpersonal communication is communication that occurs between two or more, which is usually not formally regulated. Satisfaction of health services is achieved if what the patient gets exceeds his expectations. The design of this research is quantitative descriptive that aims to see the picture of patient satisfaction can further improve the quality of service. The variables of this study were patient satisfaction with services in Karang Pule Health Center in Mataram City which included registration counters with subvariables of empathy, openness, equality and support. To identify the level of patient satisfaction with the service process by the patient registration officer at the Karang Pule Health Center in MataramCity, based on 4 interpersonal communication attitudes namely empathy, openness, equality and support. To find out the picture of interpersonal communication on patient satisfaction at the service at Karang Pule Health Center, Mataram City.This research method is quantitative descriptive is a scientific observation and is carried out carefully and carefully so that the results are more accurate and precise. The study population was visitors to the Karang Pule Health Center in Mataram City in December 2018. The sampling method was using the Slovin formula. Samples were taken 97 patients in PuskesmasPularang, Mataram City. Data analysis techniques used a cross sectional approach. The conclusion of the research conducted Karang Pule Puskesmas showed that the quality of services provided by the Puskesmas was saticsfactory.

scholarly journals HUBUNGAN PERILAKU MASYARAKAT DALAM PEMBERANTASAN SARANG NYAMUK DAN FAKTOR LINGKUNGAN DENGAN KEJADIAN DEMAM BERDARAH DENGUE DI WILAYAH PUSKESMAS I DENPASAR SELATAN DAN PUSKESMAS I DENPASAR TIMUR

2016 ◽  
Vol 10 (1) ◽  
pp. 17
Author(s):  
Dwi Jata ◽  
Nyoman Adi Putra ◽  
I.B.G. Pujaastawa
Keyword(s):  
Public Health ◽  
Health Center ◽  
Sampling Method ◽  
Hemorrhagic Fever ◽  
Total Sample ◽  
Cross Sectional ◽  
Public Health Center ◽  
Community Behavior ◽  
Service Need

Dengue hemorrhagic fever (DHF) is one of diseases that causes health problems in Indonesia and oftenly creates extraordinary events with great death. The purpose of this research is to discover relationship community behavior in mosquito nesting eradication and environmental factors with DHF incidence in 1st Public Health Center Denpasar Selatan and 1st Public Health Center Denpasar Timur. The research design used is observational, cross-sectional. Total sample of 82 households. Sampling was done in proportion sampling method. Results of the analysis of environmental variables associated with DHF incidence in 1st Public Health Center Denpasar Selatan: occupant density (p = 0.02), mobility (p = 0.01), the habit of hanging clothes (p = 0.04). 1st Public Health Center Denpasar Timur: mobility (p = 0.00), clogged water ditches (p = 0.00), containers water existance (p = 0.03), the habit of hanging clothes (p = 0.00). Knowledge, attitude and actions in 1st Public Health Center Denpasar Selatan and 1st Public Health Center Denpasar Timur statistically correlated with DHF incidence. As conclusion of the research results, in 1st Public Health Center Denpasar Selatan and 1st Public Health Center Denpasar Timur, that is mobility, the habit of hanging clothes, knowledge, attitude and actions strongly related with DHF incidence, while that is clogged water ditches, containers water existance and occupant density has no relation with DHF incidence. Public Health Center need to intensify health promotion, improves the quality of MNE (PSN), and the Provincial Health Service need to support Public Health Center on setting policies which necessary.

EVALUASI KUALITAS PELAYANAN KESEHATAN DASAR TERHADAP KEPUASAN PASIEN DI PUSKESMAS KOTA BUKITTINGGI TAHUN 2020

2020 ◽  
Vol 1 (2) ◽  
pp. 98-109
Author(s):  
Sriyus Yus Angelia ◽  
Sari Asih Utami ◽  
Mezza Yanti ◽  
Ratna Willys ◽  
Sumihardi Sumihardi
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Information Provision ◽  
Distribution Data ◽  
P Value ◽  
A Value ◽  
Data Collection Technique ◽  
Satisfaction With Services

This research was based on the results of the BPJS assessment of the Guguk Panjang Health Center where the impression value of the Guguk Panjang Health Center was 66.25%. The research method used is a quantitative approach. The data collection technique used was questionnaire distribution. Data analysis used Outer Loading and Inner Loading analysis, while data processing was assisted by using SemPLS software. Based on the results of the study, the authors concluded that the quality of basic health services has a relationship with patient satisfaction. There is a relationship between the dimensions of service quality simultaneously. From the research results, it was obtained that the dimension of the service quality variable that had the greatest impact on patient satisfaction was the dimension of Assurance (Keteramplan) with an Original Sample value of 0.22. (p. Value 0.50%). Whereas for the officer reliability dimension there is no relationship with patient satisfaction with a hypothesis value of 0.449 0.05 as well as the dimensions of responsiveness and information provision there is no relationship with patient satisfaction with a value of 0.535 0.04. Thus, patient satisfaction with services at the Puskesmas Kota Bukittinggi is prioritized for improvement in the dimensions of reliability and responsiveness of officers.Penelitian ini dilatar belakangi dari hasil penilaian BPJS  terhadap Puskesmas Guguk Panjang dimana Nilai Kesan terhadap Puskesmas Guguk Panjang 66,25%. Metode penelitian yang digunakan adalah dengan pendekatan kuantitatif. Teknik pengumpulan data yang digunakan adalah penyebaran kuesioner. Analisis data menggunakan Analisis Outer Loading dan Inner Loading, sedangkan pengolahan data dibantu dengan menggunakan software SemPLS. Berdasarkan hasil penelitian, penulis membuat kesimpulan bahwa kualitas pelayanan kesehatan dasar ada hubungan dengan kepuasan pasien. Ada hubungan antara dimensi-dimensi kualitas pelayanan secara simultan. Dari hasil penelitian diperoleh data bahwa dimensi variabel kualitas pelayanan yang paling besar terhadap kepuasan pasien adalah dimensi Assurance (Keteramplan) dengan nilai Original Sampel 0, 222 yang kedua adalah kenyamanan lingkungan dengan hasil hipotesa (p value 0,017), sedangkan dimensi yang kecil adalah dimensi Empathy (p. Value 0.50%). Sedangkan untuk dimensi Kehandalan Petugas tidak ada hubungan dengan Kepuasan Pasien dengan nilai hipotesa 0,449 0,05 begitu juga dengan dimensi Daya tanggap dan pemberian informasi tidak ada hubungan dengan kepuasan pasien dengan nilai 0,535 0,04. Dengan demikian kepuasan pasien terhadap pelayanan di Puskesmas Kota Bukittinggi diutamakan peningkatan pada dimensi Kehandalan dan Daya Tanggap Petugas.

scholarly journals Patient Satisfaction with Healthcare at a Tertiary Hospital in Northern Malawi: Results from a Triangulated Cross-sectional Survey

2021 ◽  
Author(s):  
Frank Watson Sinyiza ◽  
Paul Uchizi Kaseka ◽  
Master Rodgers Chisale ◽  
Chikondi Sharon Chimbatata ◽  
Balwani Chingatichifwe Mbakaya ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Health Workers ◽  
Health Sector ◽  
Likert Scale ◽  
Tertiary Hospital ◽  
Health Coverage ◽  
Cross Sectional Survey ◽  
Cross Sectional ◽  
Satisfaction With Services

Abstract BackgroundIn 2016 the Malawi government embarked on several interrelated health sector reforms aimed at improving the quality of health services at all levels of care and attain Universal Health Coverage by 2030. Patient satisfaction with services is an important proxy measure of quality. We assessed patient satisfaction at a tertiary hospital in Northern Malawi to understand the current state in the country. MethodsWe conducted exit interviews with patients aged18 years and above using a 28 statement interviewer administered questionnaire. Patients were asked to express their level of agreement to the statements on a five-point Likert scale – strongly disagree to strongly agree, corresponding to scores of 1 to 5. Overall patient satisfaction was calculated by summing up the scores and diving the sum by the number of statements. Scores >3 constituted satisfaction while scores ≤3 constituted dissatisfaction. Patient self-rated satisfaction was determined from a single statement that asked patients to rate their satisfaction with services on a five-point Likert scale. We also solicited inputs from patients on aspects of hospital care that needed improvement. Responses were reviewed and grouped into themes. Recurring themes are presented according to frequencies.ResultsOverall patient satisfaction was 8.4% (95% CI: 5.2% - 12.9%). Patient self-rated satisfaction was 8.9% (95% CI: 5.5% - 13.4%). Patients raised six major issues that dampened their healthcare seeking experience including health workers reporting late to work, doctors not listening to patients concerns and neither examining them properly nor explaining the diagnosis, shortage of medicines, diagnostics and medical equipment, unprofessional conduct of health workers, poor sanitation and cleanliness, and health workers behaviour of favouring or priotising their relatives and friends over other patients.ConclusionWe found very low levels of patient satisfaction, suggesting that quality of services in the public health sector is still low. It is therefore critical to accelerate and innovate the Ministry of Health’s quality improvement initiatives to attain Malawi’s health goals.

scholarly journals The Effect of Service Quality and Facilities on Patient Satisfaction (Study at the Tanah Sepenggal Health Center in Bungo District)

2020 ◽  
Vol 10 (3) ◽  
pp. 190
Author(s):  
Tarjo Tarjo
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Community Health Center ◽  
Sampling Technique ◽  
Statistical Test ◽  
Test Results ◽  
Cross Sectional ◽  
Study Population ◽  
Positive Effect

This study was to examine and explain the effect of service quality and facilities on patient satisfaction in the Tanah Sepenggal Community Health Center in Bungo Regency, Jambi Province. The research method used is cross-sectional. The study population was all patients while the sample was 120 respondents but 98 respondents could be tested because there were 22 instruments that were not filled in completely so they were not included in the analysis. The sampling technique uses confinance sampling. The data analysis method uses multiple linear regressions with the help of the IBM SPSS Statistics version 20 of the software.The statistical test results partially service quality variables consisting of tangible (X1), reliability (X2) responsiveness (X3) assurance (X4) empathy (X5) have no significant effect on patient satisfaction and facilities (X6) have a significant positive effect on patient satisfaction. Statistical test results simultaneously have a positive and significant effect on patient satisfaction.

scholarly journals MUTU PELAYANAN KESEHATAN TERHADAP KEPUASAN PASIEN DI PUSAT KESEHATAN ANGKATAN DARAT (PUSKESAD) POLKES KABUPATEN TAKALAR

2018 ◽  
Vol 3 (2) ◽  
pp. 102
Author(s):  
Ali Imran Thamrin ◽  
Andi Alim Bagu ◽  
Yuliana Baharuddin
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Health Services ◽  
Health Center ◽  
Service Providers ◽  
Bivariate Analysis ◽  
P Value ◽  
Cross Sectional ◽  
Quality Of Health Services

The quality of  health services is one of main focus for community. Awareness of the quality of health services is increasing with the demand for improving the quality from service providers and  community as a service user. The quality of health services greatly affects patient satisfaction. The design of this study is analytic survey research with cross sectional approach. The purpose of this study  is to know the relation of quality of health service to patient satisfaction at Army Health Center (PUSKESAD) POLKES of Takalar Regency in 2017. The research is conducted at Army Health Center (PUSKESAD) POLKES Takalar District. The sample in this study are patients who treated at the Army Health Center (PUSKESAD) POLKES Takalar District in June of 2017 as many as 94 people using a simple random sampling technique. Data analysis in this research is univariate and bivariate analysis using chi square test. The results showed that there was a significant correlation between health service quality based on indicator physical appearance, reliability, responsiveness, assurance, and empathy with patient satisfaction with each p value = 0,000. It is hoped  that the Army Health Center (PUSKESAD) POLKES can improve the quality of health services and the confidence of patients in utilizing health services more increase.

scholarly journals MUTU PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN DI PUSKESMAS PIYUNGAN BANTUL TAHUN 2018

2019 ◽  
Vol 6 (2) ◽  
pp. 112-117
Author(s):  
Chanif Kurnia Sari ◽  
Maristha Monicha Putri
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Waiting Time ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Public Health Center ◽  
Number Of Patients ◽  
Quantitative Descriptive

Background : Health center are health service facilities that are required to provide quality, affordable, fair and equitable health services. Based on the overall outpatient waiting time of the Piyungan Bantul Public Health Center in Yogyakarta both from the registration stage, to the examination stage and the waiting stage of the drug each patient takes a long waiting time of more than one hour. The complaint mainly originated from general poly patients, because the number of patients in the general poly was classified as the most daily compared to other poly. Methods : this type of research is quantitative descriptive using a cross sectional study design. The study population was 4767 patients on average month with a sample of 98 patients using the slovin formula. Results : from the results of testing using the T test individually obtained the effect of tangible on patient satisfaction 0,099 < 0,05. The influence of reliability on patient satisfaction 0,000 < 0,05. The effect of responsiveness on patient satisfaction was 0,004 < 0,05. The effect of assurance on patient satisfaction 0,001 < 0,05. The influence of emphaty on patient satisfaction 0,004 < 0,05. From the test together, the results of the influence of service quality on patient satisfaction at Public Health Center Piyungan Bantul Yogyakarta 0.000 < 0,05. Conclusion : there is an influence of service quality (tangible, reliability, responsiveness, assurance, emphaty) on outpatient satisfaction at Public Health Center Piyungan Bantul Yogyakarta. Keywods : Tangible, Reliability, Responsiveness, Assurance, Emphaty.

scholarly journals Medication Compliance for Tuberculosis Patients with Quote TB Light at Public Health Center in 2020

2021 ◽  
Vol 7 (1) ◽  
pp. 1
Author(s):  
Ayu Putri Utami ◽  
Fajar Ariyanti
Keyword(s):  
Public Health ◽  
Health Center ◽  
Health Workers ◽  
Medication Compliance ◽  
Cross Sectional ◽  
Tuberculosis Patients ◽  
Public Health Center ◽  
Cross Sectional Design ◽  
Quantitative Descriptive

Tuberculosis is a chronic disease that requires prolonged medication and slow recovery, hence the problem that often occurs is the patients’ medication compliance. This study is aimed to identify the Description of the Medication Compliance for Tuberculosis Patients with Quote TB Light in Public Health Center. The method of this study was quantitative descriptive using cross sectional design with 92 patients from February to March 2020. The results showed that 51% of tuberculosis patients had complied with the medication. Based on the dimensions of Quote TB Light, the majority of patients have a good perception regarding: TB services (93.65%); the information received is appropriate (100%); health workers when providing consultations (100%); the availability of infrastructures (66%); the service provided by health workers is appropriate (74.5%); the affordability of TB medication is good (100%); and the attitude of health workers (100%). The conclusion is that the description of the medication compliance of tuberculosis patients based on Quote TB Light is good, but it is necessary to improve the quality of services on health workers’ capability and competence, to make improvements and consistent interventions in waiting time, and to pay attention to the infrastructure in order to provide the comfort for patients.

scholarly journals HUBUNGAN KOMUNIKASI INTERPERSONAL DOKTER GIGI MUDA DENGAN MUTU PELAYANAN DITINJAU DARI KEPUASAN PASIEN DI KLINIK FAKULTAS KEDOKTERAN GIGI UNIVERSITAS ANDALAS

2014 ◽  
Vol 2 (2) ◽  
pp. 81-87
Author(s):  
Rahmi Agvanesia ◽  
Zulkarnain Agus ◽  
Eni Rahmi
Keyword(s):  
Patient Satisfaction ◽  
Health Service ◽  
Service Quality ◽  
Interpersonal Communication ◽  
Communication Skill ◽  
Soft Skill ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test

Background: Interpersonal Communication is a communication skill and it is one of the competencies that must be had by dentists, therefore, FKG UNAND has been trying to implement this soft skill by implementing it into curriculum. Patient satisfaction on interpersonal communication is thought to be one of the factors that determines the quality of a health service. The aim of the study is to determine whether there is a relationship between interpersonal communication of co-assistant students with service quality based on patient satisfaction at FKG UNAND clinic. Method: The study was an observational cross-sectional analytic approach. The sampling was simple random and the number of subjects were 90 respondents. The instruments used in this study were questionnaires consisting of 17 questions; they were 12 questions regarding interpersonal communication and 9 questions regarding patient satisfaction on service quality. Results: The result of chi-square test for interpersonal communication of co-assistant students-patient is p = 0.041 [p < 0.05]. This shows that there is a significant relationship between interpersonal communication of co-assistant students with service quality based on of patient satisfaction at FKG UNAND Clinic. Conclusion: There is relationship between interpersonal communication of co-assistant students and service quality based on of patient satisfaction at FKG UNAND Clinic.

scholarly journals ANALISIS KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN PESERTA BPJS DI PUSKESMAS PANDIAN KABUPATEN SUMENEP

2016 ◽  
Vol 2 (02) ◽  
Author(s):  
Rila Rindi Antina
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Health Center ◽  
Quantitative Research ◽  
Care Patient ◽  
Quality Of Services ◽  
High Satisfaction ◽  
Quality Health ◽  
Study Population

Patient satisfaction as users of services is one indicator in assessing the quality of services at the health center. High satisfaction will show the success of the health center in providing quality health services. After a preliminary study showed that there are patients who are not satisfied with the services provided. The purpose of this study was to analyze the influence of service quality on patient satisfaction BPJS participants in Puskesmas Pandian Sumenep.Type of quantitative research. The study population was a participant at the health center BPJS Pandian Sumenep much as 225 respondents and a sample of 144 respondents. Data collection techniques using variable measurement based questionnaire with Likert scale. Analysis of data using statistical Spearment Rank test.Hypothesis test results ρ value: 0.00 and 0.05 α so that it can be concluded that the ρ value <α and can be described that the value of H0 that there is a relationship between service quality and patient satisfaction.The results of this study indicate that service quality has a significant influence on patient satisfaction, hence providing health care should pay attention to the quality of services provided.Keywords: Quality of Care, Patient Satisfaction

scholarly journals Pengaruh Kualitas Pelayanan Kefarmasian Terhadap Tingkat Kepuasan Pasien Di Empat Apotek Kota Tangerang Selatan

2020 ◽  
Vol 4 (2) ◽  
pp. 198
Author(s):  
Melizsa Melizsa ◽  
Renato Putra Herwina ◽  
Magdalena Niken
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Strong Influence ◽  
Sampling Method ◽  
Pearson Correlation ◽  
Pharmaceutical Services ◽  
Quality Of Services ◽  
Drug Management ◽  
Cross Sectional

There has been a shift in the orientation of pharmaceutical services from only drug management to comprehensive patient care (Pharmaceutical Care). Some factors that influence the level of patient satisfaction are the quality of pharmaceutical services. The purpose of this study was to determine the Effect of Pharmaceutical Service Quality on Patient Satisfaction Level in Four Pharmacy City of South Tangerang. This research is a type of quantitative analytic research with cross sectional method. This study uses an accidental sampling method by distributing questionnaires to 100 respondents in four South Tangerang city pharmacies. The results showed that the quality of pharmaceutical services has a strong influence on the level of patient satisfaction that has a Pearson correlation of 0.714. The assessment category for the service quality variable produced a pretty good answer (65%) and quite satisfied (75%) forpatient satisfaction. The quality of services provided by the four pharmacies is good, but it must be continuously improved so that there is no decrease in patient satisfaction in the future. 

Sign in / Sign up

Export Citation Format

Share Document