scholarly journals PEMBINAAN PENGENALAN BASIC ENGLISH CONVERSATION AT THE AIRPORT KEPADA STAF BANDARA HANG NADIM BATAM

2022 ◽  
Vol 3 (2) ◽  
pp. 219-224
Author(s):  
Robby Satria ◽  
Nurma Dhona Handayani ◽  
Ellbert Hutabri
Keyword(s):  
English Language ◽  
Rapid Development ◽  
Air Transportation ◽  
Transportation Industry ◽  
Transportation Services ◽  
The Public ◽  
International Language ◽  
The Times ◽  
Riau Archipelago ◽  
Basic English

English is an international language which is very important for smooth bilingual interaction. Along with the times, the ability to speak English is required in all aspects of life to develop. One that is experiencing rapid development is the air transportation industry, which has a similar impact on the development of the airport aspect as a facility for providing aircraft transportation services. One of the important airports in the Riau Archipelago is Batam's Hang Nadim Airport. The airport was officially opened to the public on January 1, 1995 under the name "Hang Nadim International Airport. Since then until today, Hang Nadim airport has grown rapidly and has become one of the largest and busiest airports in Sumatra. With the rapid development of Hang Nadim Airport This, of course requires the use of an international language, namely English as the most commonly used communication medium. It has become a must for airport staff to be able to master English for the smooth operation of the technical process of aircraft and air flight systems. All airport workers are required to have good English language skills. it is appropriate to create conducive working conditions, but in reality on the ground, not all staff who work at airports have basic English skills, especially regarding the basic conversation part in English at the airport. If they are not equipped with basic English skills then they will not be able to speak English. can work optimally. Therefore, it is very important to initiate a dedication to provide a basic introduction to English for staff at Hang Nadim Airport, Batam City, Riau Islands.

scholarly journals Effect of Emotional Experience, Electronic Word of Mouth, Reputation, Customer Satisfaction on Loyalty

2020 ◽  
Vol 1 (4) ◽  
pp. 215-227
Author(s):  
Brendi Wijaya ◽  
Henilia Yulita
Keyword(s):  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Quantitative Methods ◽  
Sampling Method ◽  
Word Of Mouth ◽  
Emotional Experience ◽  
Air Transportation ◽  
Electronic Word Of Mouth ◽  
Transportation Services ◽  
The Public

Lion Air was chosen by the public as an airline because of its lower fares compared to other airlines. However, Lion Air also often creates problems in terms of service, namely passenger displacement due to delay. With a negative emotional experience will have an effect on reputation decline, due to electronic word of mouth by consumers who are dissatisfied with the service. This type of research uses quantitative methods. The population of this research is all consumers who have used Lion Air transportation services with a sample of 100 respondents. The data collection method uses purposive sampling method. Technical analysis using SMART PLS 3.0 consists of three types, namely instrument testing, prerequisite tests, and hypothesis testing. The results showed that consumer satisfaction is influenced by emotional experience, E-Wom is influenced by emotional experience, reputation is not influenced by emotional experience, loyalty is not influenced by customer satisfaction, E-Wom is influenced by customer satisfaction, reputation is influenced by consumer satisfaction, Loyalty is influenced by Reputation, Reputation is influenced by E-Wom, and Loyalty is also influenced by E-Wom.

scholarly journals Perlindungan Konsumen dan Kualitas Pelayanan Transportasi Online di Kota Tangerang Selatan

Wajah Hukum ◽  
2021 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Pendi Ahmad ◽  
Bima Guntara ◽  
Dadang Dadang
Keyword(s):  
Consumer Protection ◽  
Service Providers ◽  
The South ◽  
Transportation Services ◽  
The Public ◽  
The People ◽  
Transportation Service ◽  
The Republic ◽  
The Times

The development of the times and the rapid pace of globalization that is getting faster make humans need adequate transportation facilities so that a technology in the field of online-based transportation has developed using an application via a smartphone. Based on the Regulation of the Minister of Transportation of the Republic of Indonesia Number 118 of 2018 concerning the Administration of Rental Vehicles and Regulation of the Minister of Transportation Number 12 of 2019 concerning Safety Protection of Motorbike Users Used in the Interest of the Community, online transportation is now a new and alternative breakthrough in fulfilling the needs of the public. do not have private vehicles as happened to the community in South Tangerang City. However, the presence of online transportation in the community forgets something that is so important, namely its protection as a consumer. This study aims to determine consumer protection for users of online transportation services in South Tangerang City according to Law Number 8 of 1999 concerning Consumer Protection and to determine the quality of online transportation services in South Tangerang City. The research method uses qualitative methods using an empirical juridical approach. Data samples were taken from key informants such as PT. Karya Anak Bangsa (Go-Jek) Application, PT. Indonesian Transportation Solutions (Grab), online transportation drivers, and of course the people of South Tangerang City who are directly involved in the implementation of consumer protection and service activities on online transportation in South Tangerang City. Meanwhile, the supporting informants in this study were the South Tangerang City Police and the South Tangerang City Transportation Agency as government agencies that indirectly knew about consumer protection and the quality of online transportation services in South Tangerang City. The results of the study found that consumer protection for online transportation users in South Tangerang City was quite good, this can be seen from the results of interviews with online transportation service providers such as Gojek and Grab that have implemented SOPs (Standard Operational Procedures) when consumers experience losses both formal and material and also There are no reports from the public to the South Tangerang Police who feel aggrieved as a consumer of online transportation. In addition, the quality of online transportation services in South Tangerang City is quite good, but there are still some consumer complaints such as the driver asking to be canceled, the driver canceling unilaterally, the driver coming too long to pick up, the driver using a different vehicle, and the time to arrive at a different destination. longer than the estimated time in the application.

Better Transportation Services for Older Persons

2003 ◽  
Vol 1843 (1) ◽  
pp. 105-112 ◽  
Author(s):  
Jon E. Burkhardt
Keyword(s):  
Public Transportation ◽  
Low Cost ◽  
Transportation Industry ◽  
Transportation Services ◽  
The Public ◽  
Long Run ◽  
Transportation Service ◽  
Wide Range ◽  
The One ◽  
Levels Of Service

Improvements to public transportation services are being made, or can be made, to offer better public transportation services for older travelers. Communities in which some of the most forward-looking ideas have been applied were examined. A number of short-term, low-cost improvements have been shown to be beneficial, but new perspectives are also needed. In the long run, multiple types of services, offered at varying prices, are needed to replace the “one size fits all” approach to public transportation with options that riders could choose on their own to fit the specific demands of individual days and trips. Shared-ride, demand-responsive services, dispatched and controlled through advanced technologies, could provide higher levels of service than now available and at higher levels of productivity and cost-effectiveness. Frequent, comfortable, affordable, spontaneous service to a wide variety of origins and destinations over a wide range of service hours is what seniors desire. A serious challenge for the public transportation industry will be finding ways of providing such services while collecting revenues that cover their costs. A key finding of this research is that the transportation service attributes most highly valued by older riders are not markedly different from those valued by other transit riders, so that improvements that would best serve older riders will also attract significant numbers of other riders.

scholarly journals Research on Current Situation and Countermeasures of Multimodal Transport in Shandong Province

2021 ◽  
Author(s):  
Chang Xu ◽  
Xiuling Chen ◽  
Xinjian Zhu
Keyword(s):  
Rapid Development ◽  
Shandong Province ◽  
Transportation Industry ◽  
Transportation Services ◽  
Depth Analysis ◽  
Multimodal Transport ◽  
The Status ◽  
Green Transportation ◽  
Countermeasures And Suggestions

The development of multimodal transport has become an important gripper to promote logistics cost reduction and efficiency enhancement, improve the quality of modern comprehensive transportation services, and build a green transportation system, which is of great significance for building powerful transportation in Shandong Province. In recent years, the transportation industry in Shandong Province has developed rapidly, but there are still certain shortcomings in the development of multimodal transportation. This article is based on the status of the development of multimodal transport in Shandong Province, conducted an in-depth analysis and research on the issues restricting the rapid development of multimodal transport in Shandong Province, and in-depth analysis of the new situation and new challenges faced by the development of multimodal transport in Shandong Province. Thus, countermeasures and suggestions are put forward for infrastructure construction, innovative service models, improving the level of informatization, and cultivating market systems.

scholarly journals Pengelolaan Surat Masuk dan Surat Keluar Dengan Menggunakan Aplikasi Manajemen Surat Korporat Untuk Memperlancar Proses Administrasi di PT PLN (Persero) UID Jawa Barat

2021 ◽  
Vol 5 (2) ◽  
pp. 134
Author(s):  
Carina Mutiara Putri ◽  
Sofiatiningsih Sofiatiningsih
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Electronic Mail ◽  
Rapid Development ◽  
The Internet ◽  
West Java ◽  
Administrative Process ◽  
The Public ◽  
Speed Up ◽  
The Times

The rapid development of technology in the digital age has a very big impact in changing the way work from manual to computerized, one of the perceived changes in electronic mail. Aplikasi Manajemen Surat Korporat is one application that can speed up the process of handling incoming and outgoing mail. The purpose of this research is to study the process of managing incoming and outgoing mail using Aplikasi Manajemen Surat Korporat to facilitate the administrative process at PT PLN (Persero) UID West Java. This study used qualitative research methods. Data collection techniques carried out by interviewing, observing, documenting with branches of the Secretariat unit, and studying literature from books, journals, and documents relating to research discussions. The results showed that the management of incoming and outgoing mail using Aplikasi Manajemen Surat Korporat in PT PLN (Persero) UID West Java was good, the application used was digital by the times, the system was easy to work on, easy to learn, saving costs, fast, guaranteed security, could distributing information quickly so that every incoming and outgoing mail can be processed quickly, ultimately the service to the public can be improved. Some obstacles are common in nature is the occurrence of disruptions on the internet network that can be overcome when the network improves again

PENGARUH KUALITAS LAYANAN DAN KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN PT. RAHMAN WISATA MANDIRI JAKARTA

2017 ◽  
Vol 5 (2) ◽  
Author(s):  
Iwan Kurniawan Subagja, SE., MM. ◽  
Annes Ayunda Putri
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Sampling Technique ◽  
Air Transportation ◽  
Transportation Services ◽  
The Public ◽  
Transportation Modes ◽  
Sea Transportation ◽  
Saturated Sample

Nowadays, the increasing need for transportation services has become a basic and major requirement. One of the causes of the increasing need for transportation is the interest to carry out various activities quickly and appropriately. This condition can be seen from the government's support for equitable regional economic growth by opening all access using various transportation modes created. However, in utilizing all these facilities, the public or users of transportation services often have limitations in ordering for various things. Then arose several companies managing transportation services with various facilities either through the services of land transportation, sea transportation, and air transportation services. In an effort to serve the needs of these service users, companies use a variety of media and infrastructure that in turn aims to maximize service and win the competition. This study aims to analyze the effect of service quality and product quality on customer satisfaction PT. Rahman Wisata Mandiri Jakarta simultaneously or partially. The number of samples was 42 respondents. The sampling technique in this research is by using saturation sampling technique. The saturated sample is a sample determination technique when all members of the population are used as a sample. The results showed that there is both partial and simultaneous effect of service quality and product quality on customer satisfaction of PT. Rahman Wisata Mandiri Jakarta.

scholarly journals Pengaruh Brand Trust terhadap Brand Loyalty Masyarakat dalam Menggunakan Maskapai Batik Air

Prologia ◽  
2019 ◽  
Vol 3 (2) ◽  
pp. 481
Author(s):  
Devina Dwiastuti Jusuf ◽  
Muhammad Gafar Yoedtadi
Keyword(s):  
Brand Loyalty ◽  
Air Transportation ◽  
Brand Trust ◽  
Improve Performance ◽  
Transportation Services ◽  
The Public ◽  
North Sulawesi ◽  
Community Influences ◽  
Over Time ◽  
The Way

Indonesia has many collections launched by Batik Air.The airline, which is a subsidiary of Lion Air, which is full service, led by Rusdi Kirana, based in Manado, North Sulawesi, has a slogan, Journey Begins. On May 3, 2013 the new Batik Air airline made its maiden flight in the area of Manado.Seiring over time, the airline has a Brand Trust that has an effect on Brand Loyalty, namely community loyalty in the eyes of the public which is quite high. Air Batik which was established in 2013, and in 2017 has been ranked fourth with the most passengers, this flight is seen at 8.4 percent (10,079,902 passengers) of 14 airlines in Indonesia and proves that Brand Trust from the high community influences Brand Loyalty seen from the way people continue to make purchases of airplane tickets.Batik Air as a provider of air transportation services that will continue to strive to improve performance both outside and inside the company Batik Air. Indonesia mempunyai banyak sekali maskapai penerbangan salah satunya adalah maskapai penerbangan Batik Air. Maskapai yang merupakan anak perusahaan dari  Lion Air yang berlayanan penuh yang dipimpin oleh Rusdi Kirana yang berbasis di Manado,Sulawesi Utara yang mempunyai slogan yaitu Journey Begins. Pada 3 Mei 2013 maskapai Batik Air baru melakukan penerbangan perdananya di daerah Manado.Seiring dengan berjalannya waktu maskapai ini mempunyai Brand Trust atau Kepercayaan Merek yang berpengaruh terhadap Brand Loyalty yaitu loyalitas masyarakat dimata masyarakat yang terbilang cukup tinggi. Batik Air yang sudah berdiri tahun 2013, dan di tahun 2017 sudah berhasil berada di peringkat ke empat dengan penumpang penerbangan terbanyak ini terlihat sebesar 8,4 persen (10.079.902 penumpang) dari 14 maskapai yang ada di Indonesia dan membuktikan bahwa Brand Trust dari masyarakat yang tinggi berpengaruh terhadap Brand Loyalty terlihat dari cara masyarakat secara terus melakukan pembelian tiket pesawat. Batik Air sebagai penyedia jasa transportasi udara yang akan terus berupaya meningkatkan performa baik diluar maupun didalam perusahaan maskapai Batik Air.

scholarly journals Assessing the impact of the shortage of aviation maintenance technicians on air transportation

1998 ◽  
Vol 10 (2) ◽  
pp. 17-32
Author(s):  
Blaise P Waguespack ◽  
Aleksandar Savic ◽  
James S Baker
Keyword(s):  
Air Transportation ◽  
Air Transport ◽  
Transportation Industry ◽  
Transportation Services ◽  
Aviation Maintenance ◽  
The Future ◽  
Maintenance Technicians ◽  
Aviation Transportation ◽  
The Impact ◽  
Future Demand

Global aviation activity is poised for a decade of sustained growth. While economic difficulties are a fact of life in the aviation transportation industry, the future demand for aviation transportation services is promising. One factor that may greatly dampen this projected growth may be the lack of qualified aviation maintenance technicians (AMTs) necessary to keep the air transport fleet flying. This investigation examines the future of global aviation activity while presenting factors impacting the corresponding lack of growth in the AMT population that threaten the future of air transportation.

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