scholarly journals Evaluasi Kualitas Sistem Informasi Pengukuran Prestasi Kerja Berdasarkan ISO/IEC 25010

2021 ◽  
Vol 3 (2) ◽  
pp. 109-120
Author(s):  
Hermawan Suyono Suparto ◽  
Roviana H. Dai
Keyword(s):  
Information System ◽  
Information Systems ◽  
Product Quality ◽  
User Satisfaction ◽  
Work Performance ◽  
Measurement Information ◽  
Quality Level ◽  
Average Value ◽  
A Value

Sistem pemerintahan berbasis elektronik atau e-Government ditujukan untuk mewujudkan tata kelola pemerintahan yang bersih, efektif, transparan, dan akuntabel, serta pelayanan publik yang berkualitas dan terpercaya. ISO/IEC 25010 merupakan standar internasional dalam mengevaluasi sistem informasi. Penggunaan ISO/IEC 25010 untuk mengevaluasi kualitas sistem informasi dengan menggunakan product quality, dimana prosesnya mengacu pada karakteristik dari sebuah produk sistem informasi. Tujuan penelitian ini adalah untuk mengevaluasi kualitas Sistem Informasi Pengukuran Prestasi Kerja berdasarkan ISO/IEC 25010. Metode penelitian yang digunakan adalah pendekatan kuantitatif deskriptif. Hasil penelitian menunjukan bahwa tingkat kualitas SIRANSIJA berada pada kategori Berkualitas dengan nilai rata–rata 73. Karakteristik Portability memiliki persentase tertinggi dengan nilai 76%, Usability 75%, Reliability 74% Security 73%, Maintainability 73%, dan Performance Efficiency 73%. Karakteristik dengan nilai terendah yaitu: Functional Suitability 71%, dan Compatibility 71%. Hasil penelitian diharapkan dapat dijadikan pertimbangan atau rekomendasi untuk meningkatkan kualitas SIRANSIJA dengan melihat karakteristik yang berpengaruh signifikan terhadap kepuasan pengguna atau sebaliknya. The electronic-based government system or e-Government is aimed at actualizing clean, effective, transparent, and accountable governance as well as quality and reliable public services. ISO/IEC 25010 is an international standard in evaluating information systems. It is used to evaluate the quality of information systems by using product quality, where the process refers to the characteristics of an information system product. This study aims to evaluate the quality of the Work Performance Measurement Information System based on the ISO/IEC 25010. However, this study employs a descriptive quantitative method. The results show that the SIRANSIJA quality level is in the excellence category with an average value of 73. Portability characteristic has the highest percentage with a value of 76%, Usability is 75%, Reliability is 74%, Security is 73%, Maintainability is 73%, Performance Efficiency is 73%, the lowest score is Functional Suitability of 71%, and Compatibility is 71%. These results can also be used as considerations or recommendations to improve the quality of SIRANSIJA by considering the characteristics that have a significant effect on user satisfaction or vice versa.

scholarly journals THE INFLUENCE OF SOFTWARE QUALITY HUMAN RESOURCES INFORMATION SYSTEM AND USER PARTICIPATION TOWARD USER SATISFACTION AS SYSTEM USER

2017 ◽  
Vol 11 (2) ◽  
pp. 139
Author(s):  
Yanuar Latief
Keyword(s):  
Information System ◽  
Information Systems ◽  
Human Resources ◽  
Software Quality ◽  
User Satisfaction ◽  
Positive Relationship ◽  
User Participation ◽  
Coefficient Of Determination ◽  
Human Resources Information System

The research on the influence of the quality of software human resources information systems and user participation on user satisfaction in the Bureau of Human Resources Trisakti University. <br />The research purposes (1) Identify the effect of the quality of software human resources information system for user satisfaction as users of the system, (2) Identify the effect of user participation on user satisfaction as users of the system (3) identification of the influence of the quality of software human resource information systems and participation user together to user satisfaction as users of the system. <br />This research is descriptive and correlational research is to describe the characteristics of respondents and aims to determine the relationship between two or more variables. <br />The research was conducted at the Bureau of Human Resources University of Trisakti by respondents as many as 32 people and using correlational and regression analyzes. <br />The study found that the quality of the software (Xl) and user participation (X2) either individually or group have a strong influence and positive impact on user satisfaction (1J as the user s system. <br />From this study several conclusions can be drawn as follows: (1) there is a strong and positive relationship between software quality variables (Xl) to the satisfaction of the user m with r values of 0.584, (2) there is a strong and positive relationship between the variables user participation (X2) with user satisfaction (Y) with r value of 0.721 (3) The regression model obtained is Y = -2.125 + 0.304 software quality (Xl) + 0.397 user participation (X2), (4) regression models can state that the variable quality of the software and user participation is jointly affect user satisfaction as users of the system. It is shown from ANOVA test results were obtained Fcount of 22.642 with a significance level of F = 0.000 which is much smaller than 0.05, (5) The coefficient of determination (R Square) of 0.610 implies that, 61.0% user satisfaction can be explained by a variety of software quality and variety of user participation, while the rest is explained by other factors.

scholarly journals ANALISIS KESUKSESAN PENERAPAN SISTEM INFORMASI E-SPT PAJAK PENJUALAN (PPN) TERHADAP KEPATUHAN PAJAK PADA KANTOR PELAYANAN PAJAK MADYA A DAN KANTOR PELAYANAN PAJAK MADYA B

2017 ◽  
Vol 5 (1) ◽  
Author(s):  
Etik Ipda Riyani
Keyword(s):  
Information System ◽  
Information Systems ◽  
Path Analysis ◽  
User Satisfaction ◽  
Information Quality ◽  
Tax Compliance ◽  
Quality Information ◽  
Intention To Use ◽  
System Quality

Etik Ipda Riyani: This study aimed to analyze the relationship between the success of the implementation of the information system e-SPT Sales Tax (e-SPT PPN) to tax compliance. The model used in the study was the model of success of information systems updated D & M IS Success Model. This model is based on six measures of success is the quality information system (System Quality), the quality of information (Information Quality), quality of service (Service Quality), user interest (Intention to Use), the satisfaction of users (User Satisfaction), and tax compliance. The population of this research is all taxpayer is incorporated and registered in Madya Tax Office A and B. Researchers using simple random sampling in the sampling. The analytical tool used in this study were Path Analysis (Path Analysis).The results showed the successful implementation of the information system e-SPT PPN with dimensions System Quality, Information Quality, and Service Quality, Intention to Use and User Satisfaction effect on Tax Compliance.Key words: the success of information systems, e-SPT VAT, tax compliance

scholarly journals Evaluasi Layanan dan Kualitas Website Sistem Informasi Pondok Pesantren Imam Bukhari Surakarta Menggunakan Metode Pengukuran Webqual 4,0

Respati ◽  
2021 ◽  
Vol 16 (2) ◽  
pp. 46
Author(s):  
Mahmud Zunus Amirudin, Mahattu Jalinka, Nur Hamid Sutanto, Kusnawi
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Educational Institution ◽  
Boarding School ◽  
Boarding Schools ◽  
Interaction Quality ◽  
Service Interaction

INTISARIPondok Pesantren Imam Bukhari Surakarta merupakan lembaga pendidikan berbasis agama Islam yang menerapkan pendidikan dengan sistem boarding school, dengan jumlah siswa mencapai 2500 siswa aktif. Dalam pengelolaannya saat ini pondok pesantren telah menerapkan penggunaan sistem informasi dalam kegiatan di lembaga pendidikannya, namun dalam penggunaan sistem informasinya belum dilakukan evaluasi layanan dan kualitas website. Oleh karena itu maka sangat diperlukan sebuah evaluasi layanan dan kualitas website untuk pengembangan dan penggunaan sistem informasi yang menjadikan pondok pesantren memiliki sistem informasi yang dapat diandalkan. Tujuan penelitian yaitu melakukan evaluasi layanan dan kualitas website sistem informasi pondok pesantren Imam Bukhari menggunakan metode WebQual 4.0 yang melakukan evaluasi pada variabel independen. Yaitu 3 area meliputi usability, information quality, dan service interaction quality. Hasil dari penelitian adalah rekomendasi berupa hipotesis dan rekomendasi tentang kepuasan pengguna yang merupakan variabel dependen dari penilaian pada standar nilai area variabel independent dan ukuran kualitas website sistem informasi yang diimplementasikan di Pondok Pesantren Imam Bukhari. Kata kunci— evaluasi layanan, kualitas website, sistem informasi, webqual 4,0  ABSTRACTImam Bukhari Islamic Boarding School Surakarta is an Islamic religious-based educational institution that implements boarding school education, with a total of 2500 active students. In its current management, Islamic boarding schools have implemented the use of information systems in activities at their educational institutions, but in the use of information systems there has not been an evaluation of the service and quality of the website. Therefore, it is very necessary to evaluate the service and quality of the website for the development and use of information systems that make Islamic boarding schools have reliable information systems. The research objective is to evaluate the service and quality of the Imam Bukhari Islamic boarding school information system website using the WebQual 4.0 method which evaluates the independent variables. Namely 3 areas include usability, information quality, and service interaction quality. The results of the study are recommendations in the form of hypotheses and recommendations about user satisfaction which is the dependent variable of the assessment on the standard value of the independent variable area and the size of the quality of the information system website implemented at the Imam Bukhari Islamic Boarding School. Kata kunci—  Service evaluation, website quality, information system, webqual 4,0.

scholarly journals Evaluasi Kepuasan Pengguna terhadap Sistem Informasi Provisioning Monitor Indihome Dunsanak (SIMIDUN) menggunakan Metode Service Quality (Studi Kasus di Telkom Witel Sumbar)

2020 ◽  
Author(s):  
Devi Gusmita ◽  
Yuhandri Yunus
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
Data Processing ◽  
User Satisfaction ◽  
Quality Of Information ◽  
User Perceptions ◽  
User Expectations ◽  
Cartesian Diagram

Measurement of the quality of information systems is necessary to evaluate the satisfaction of users of the system as a consideration for companies to develop the information system. This research aims to apply and test the Service Quality method to measure the level of user satisfaction with the Indihome Dunsanak Information System Provisioning Monitor (SIMIDUN) to serve as a benchmark for system developers to develop Indihome Dunsanak's Information System Provisioning Minitor. The data used in this study is data about the details of items or indicators contained in the application to be evaluated, by distributing questionnaires to system users. Data processing is done using the Service Quality method, then the data is processed by calculating the perception value and the expected value based on the questionnaire that has been distributed then calculating the gap score to make a cartesian diagram. The results obtained in the evaluation of user satisfaction information system provisioning indihome dunsanak based on Distribution and Percentage of User Perceptions of the information system that 38.47% of SIMIDUN Information System users are satisfied with the performance of the system and only 18.47% of users assess the performance of the SIMIDUN Information System very much. satisfactory, based on the data obtained that the average servqual score is -0.97 means that the score gap between user expectations and what the user feels is negative. This means that the average expectation of new users is fulfilled by SIMIDUN Information System with a score of 0,97.

scholarly journals Pengaruh Kualitas Sistem Informasi Terhadap Kepuasan Pengguna Pada SMA Al – Huda Cengkareng

Techno Com ◽  
2017 ◽  
Vol 16 (3) ◽  
pp. 256-267
Author(s):  
Imam Mahfuji Jaya ◽  
Jenie Sundari
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Positive Influence ◽  
Quality Information ◽  
Test Results ◽  
Quality Of Information ◽  
System Assessment ◽  
Dominant Influence

Application of Information Systems becomes an absolute necessity and can provide a competitive advantage, thus becoming the highest priorities. Assessment Information System is a system studied its impact on user satisfaction in the neighborhood of Al-Huda School. In this study tested the effect of the quality of information systems against user satisfaction using the basic method of success DeLone and McLean. This study uses a quantitative approach to mapping the characteristics of the data by means of descriptive statistics. The results showed that the Quality System (X1) and quality information (X2) effect either jointly against user satisfaction (Y) Information System Assessment. T significant value to the quality of the system is smaller than the specified α (α = 0.05) is 0.000. In addition, the results of this test also showed the value of t is greater than t table (2.871> 1.686) for the quality of the information system, Based on the test results it can be concluded that H0 is accepted and Significance for 0,000 t of quality information. So the probability value 0.00 <0.005 and t value greater than t table (2.973> 1.686), so it can be decided that H1 is accepted. This means that the quality of information has positive influence on user satisfaction, the results of the study also concluded that the quality of the information system has a dominant influence on user satisfaction.

scholarly journals Evaluasi Penerapan Sistem Informasi Smart Prodi dengan Pendekatan Delone Mclean dan Framework Cobit 5

2019 ◽  
Vol 18 (2) ◽  
pp. 222-236
Author(s):  
Tarwoto Tarwoto ◽  
Adam Prayogo Kuncoro
Keyword(s):  
Information System ◽  
Quality Of Service ◽  
Information Systems ◽  
User Satisfaction ◽  
System Development ◽  
System Quality ◽  
Maturity Level ◽  
System Maturity ◽  
Descriptive Method

Implementation of Information Systems used to improve the quality of service in the field of education at STMIK Amikom Purwokerto, the increasing problems in STMIK Amikom Purwokerto have not yet had a difference in terms of information systems to increase the system's prosperity. The method used is descriptive method using quantitative. The concept of this study uses the theory of DeLone and McLean combined with the COBIT 5 Framework which consists of 6 indicators including system quality, information, services, users, user satisfaction and net benefits. The results of this study are information systems that have been quite good and successful in the range of 0.80 the highest value of system quality, this explains about system users who have been carried out as daily activities to help use the operational process. The lowest value is service quality (0.50). This explains the quality of service received well needs improvement. And found some services that are less good and between good variables. Benefits of users, found to be related between information system development and information system maturity level (H0 rejected), but opposed not too strong or significant (0.38).

scholarly journals Evaluating Mawared as a self-service quality information system at Prince Sattam bin Abdulaziz University using Dillon and McLean model

2021 ◽  
Vol 58 (1) ◽  
pp. 2565-2572
Author(s):  
Saeed Ali Omer Bahaj
Keyword(s):  
Information System ◽  
Information Systems ◽  
Service Quality ◽  
User Satisfaction ◽  
Faculty Members ◽  
Quality Information ◽  
System Quality ◽  
Quality Of Information ◽  
Self Service

Quality of information system is reviewed by many as critically important for most if not all organizations to review their return on their investment in information system (IS) technology. Currently, there are numerous works of literature addressing factors or techniques for measuring system quality – business benefits, user satisfaction, or usage among others. This paper is evaluating the quality of information systems- self-services (Mawared) at Prince Sattam Bin Abdulaziz University (PSAU) using the Dillon and McLean Model. Intrinsically, information systems (IS) vary depending on the industry they are applied, for example, in this research, the IS under review as an educational-based information system. This paper aims to explore the relationships of information system quality and its main outcomes which are expected or were proposed for the IS. Subsequently, this paper focuses on the self-service information system, its quality. The research uses questionnaires for its research methodology that are distributed out to the faculty members in College of Business Administration at PSAU. The findings of this study indicate to a positive and high degrees of satisfaction among the faculty members towards Mawared as a self-service quality information system for the academic year 2020-2021. Moreover, it provides new insights into the efficacy of selected determines of information system quality and user satisfaction.  

scholarly journals Evaluasi Kepuasan Mahasiswa terhadap Sistem Informasi Penjadwalan Kuliah Biro Administrasi Umum dan Keuangan Universitas Xyz

2013 ◽  
Vol 4 (1) ◽  
pp. 91
Author(s):  
Tangkas Udiono
Keyword(s):  
Information System ◽  
Information Systems ◽  
Student Satisfaction ◽  
User Satisfaction ◽  
Information Quality ◽  
Sampling Techniques ◽  
System Quality ◽  
Quality Of Information ◽  
System Data

 One way to identify the success indicator of the use of information systems is conducting a survey of user satisfaction. Measuring the quality of Information Systems of Registration and Lecture Scheduling at the Bureau of Administration and Finance University of XYZ is important because it aims to find out how far the role and utilization of existing information systems run. This research aims to investigate the faktors that influence user satisfaction of the information system. Data are collected through the distribution of questionnaires with the number of respondents as much as 378 students. The data collected are analyzed using sampling techniques. The results of the regression analysis and the correlation between Information System Quality and Information Quality affect student satisfaction by 6.6% and 4.9%.

scholarly journals Measurement of User Satisfaction Level in the Bina Darma Information Systems Study Program Portal Using End User Computing Satisfaction Method

2020 ◽  
Vol 2 (1) ◽  
pp. 154-162
Author(s):  
Nurul Adha Oktarini Saputri ◽  
Alvin Alvin
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Ease Of Use ◽  
System Study ◽  
End User ◽  
Study Program

Information systems study program portal is a website developed by Bina Darma University that aims to be a media for promotion and academic information system study programs. User satisfaction is the most important thing to be a benchmark for developers of information systems study program portals to improve the quality of their websites so that users are more satisfied and do a lot of searching activities, especially academic activity searches. But so far the information systems study program portal developer does not yet know the shortcomings of the information system study program portal, so analysis is needed to measure the level of user satisfaction. In an effort to achieve User Satisfaction with the portal of the bina darma information system study program which has the si.binadarma.ac.id domain, researchers used the end user satisfaction method (EUCS). The EUCS instrument includes five components: content, accuracy, format, ease of use, and schedule. The data in this study were collected with a questionnaire instrument that was distributed to students from the information systems study program. Furthermore, the data obtained were processed using SPSS software version 24. The sampling technique used in this study was simple random sampling. The results of this study are expected to be a reference to improve the quality of information systems study program portals.   Keywords: website, user satisfaction, EUCS

scholarly journals Evaluation of The New Student Candidates admission Information System Using ISO/IEC 25010 Model

2021 ◽  
Author(s):  
Muhamad Ali Kasri ◽  
Lutfi Ali Muharom ◽  
Rizqi Claudia Wardani
Keyword(s):  
Information System ◽  
Product Quality ◽  
User Satisfaction ◽  
Test Results ◽  
Quality Of Higher Education ◽  
Internet Users ◽  
Reliability Characteristics ◽  
Software Product ◽  
New Student

During the COVID-19 pandemic, it is very important to pay attention to the evaluation of the quality of higher education information systems because most of internet users were only accessed from home. So it is necessary to evaluate to produce a quality system. This study aimed to evaluate the information system for the candidate of new student admissions at the Muhammadiyah University of Education Sorong. This evaluation was conducted to find out that SIPMB Unimuda Sorong was designed according to the wishes, and how high the level of user satisfaction was. This study used five characteristics that exist in ISO/IE 25010. The results showed that the usability characteristic test obtained a percentage value of 77% in the Very Eligible category. Meanwhile, in testing the functional suitability characteristics, it obtained a score percentage of 98% in the Very Good category. In testing the performance efficiency characteristics, it has met the standard because the average time used is 3.1 seconds for page load, page size is 866 kb, page speed is in Grade C (72%), and Yslow is in grade A (93%) so that we get very good category. The maintainability characteristic test is carried out by taking into account the three test criteria. The test results showed that the system has met the three categories they were instrumentation, consistency, and simplicity, so that SIPMB has met the maintainability test. And testing the reliability characteristics obtained a percentage value of 100%, this shows that SIPMB has met the Telcordia standard. Based on the results of testing and analysis, it can be said that SIPM UNIMUDA Sorong has product quality in accordance with ISO/IEC 25010 Software Product Quality standards.

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