scholarly journals 7.2. METHODOLOGICAL ASPECTS OF ASSESSING THE QUALITY OF BUSINESS SERVICES IN THE CONDITIONS OF THE MARKET

2020 ◽  
Author(s):  
Б.М. Джумъаев
Keyword(s):  
Literature Review ◽  
Dynamic Models ◽  
Quality Of Services ◽  
Business Services ◽  
Advantages And Disadvantages ◽  
Wide Range ◽  
Different Types ◽  
Methodological Aspects ◽  
The Relationship

В статье исследуются методологические аспекты оценки качества бизнес-услуг. Проводится литературный обзор относительно существующего инструментария оценки и измерения воспринимаемого качества услуг. Выявлены преимущества и недостатки использования различных методик оценки качества бизнес-услуг (SERVQUAL, модель расхождения качества услуги GAP и INDSERV). Выделены основные подходы оценки качества бизнес-услуг с учетом особенностей системы взаимоотношений в данном секторе и факторы, определяющие качество услуг. В статье формирование динамичных моделей качества услуг рассматривается как один из наиболее важных достижений в области развития модели оценки качества услуг. Выделяются проблемы оценки качества результатов бизнес-услуг с учетом широкой номенклатуры таких услуг и трудности нахождения общего показателя измерения качества услуг. Предлагается методика оценки качества бизнес-услуги в зависимости от наличия элементов инновации в показателях, определяющих качество бизнес-услуг. С учетом этого в статье отмечается, что показатели, определяющие наличие элементов инновации в компонентах качества бизнес-услуги, должны создаваться индивидуально для разных услуг, и во многих случаях даже для разных клиентов и разных этапов обслуживания, поскольку желаемый результат для определенной услуги может сильно различаться в зависимости от предприятий клиента и их потребностей в определенных инновационных свойствах бизнес-услуг. The article explores the methodology and models for assessing the quality of business services. It provides the literature review on existing tools for assessing and measuring perceived quality of service. The advantages and disadvantages of using various methods for assessing the quality of business services (SERVQUAL, the model of GAP and INDSERV) are identified. The main approaches to assessing the quality of business services are highlighted, taking into account the characteristics of the relationship system in this sector and the factors that determine the quality of services. In the article, the formation of dynamic models of service quality is considered as one of the most important achievements in the development of a model for assessing the quality of services. The problems of assessing the quality of the results of business services are highlighted, taking into account the wide range of such services and the difficulty of finding a common indicator of measuring the quality of services.On the bases of investigation, a methodology of assessing the quality of business services is proposed, depending on the presence of elements of innovation in indicators of quality of business services. The article notes that the indicators determining the presence of innovation elements in the quality of business services should be created individually for different types of services depending on various cases and customers and different stages of provision service, since the desired result for a particular service can vary greatly depending on the enterprises client and their needs for the innovative nature of business services.

THE IMPLEMENTATION OF ISO 9001:2015 TO IMPROVE QUALITY OF SERVICE AT PUSAT KESIHATAN UNIVERSITI (PKU), UNIVERSITI UTARA MALAYSIA(UUM)

2018 ◽  
Vol 13 (Number 2) ◽  
pp. 67-77
Author(s):  
Anis Syamimi Abd Rahim ◽  
Mohd Norhasni Mohd Asaad
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Descriptive Statistics ◽  
Iso 9001 ◽  
Quality Of Services ◽  
Research Questions ◽  
Spss Software ◽  
The Relationship ◽  
Universiti Utara Malaysia

The purpose of this study is to review the implementation of ISO 9001:2015 in order to improve the quality of services at Pusat Kesihatan Universiti (PKU), Universiti Utara Malaysia. The respondents of this study were customers at the PKU, UUM. The questionnaire was distributed to 50 respondents. The data were analyzed using SPSS software version 24. The data were tested using descriptive statistics, and correlation analysis to answer the research questions and to achieve the objectives. The findings show that customers agree that implementation of ISO 9001:2015 give service at PKU, UUM is good and satisfied. Through the correlation test, the results showed that the relationship between the implementation of ISO 9001:2015 has a positive and significant impact on customer satisfaction and the effect of implementing ISO 9001:2015 has a positive and significant impact in improving quality of service at PKU, UUM.Through mean and standard deviation tests, results show that tangible dimensions are the main dimensions of customer satisfaction while dimensions with low values are dimensions of responsiveness.Therefore, all aspects of service in PKU, UUM will be strengthened and all aspects of the weaknesses could be addressed to improve the service in order to maintain good quality services.

BRAFV600E MUTATION IN PAPILLARY THYROID CARCINOMA. CLINICAL AND METHODOLOGICAL ASPECTS

2019 ◽  
Vol 65 (1) ◽  
pp. 16-26
Author(s):  
Pavel Rumyantsev ◽  
Petr Nikiforovich ◽  
Andrey Poloznikov ◽  
Andrey Abrosimov ◽  
Vladimir Saenko ◽  
...  
Keyword(s):  
Papillary Thyroid Carcinoma ◽  
Thyroid Carcinoma ◽  
Kinase Inhibitors ◽  
Anaplastic Carcinoma ◽  
Braf V600e ◽  
Papillary Thyroid ◽  
Brafv600e Mutation ◽  
Wide Range ◽  
Methodological Aspects

Mutation BRAFV600E is highly specific for papillary thyroid carcinoma. It’s detected in 40-70% of all papillary thyroid carcinoma cases. Moreover this mutation is noticed in anaplastic carcinoma in 40-50%.This fact gives a chance to select patients and provide targeted therapy with multi-kinase inhibitors in cases of unresectable anaplastic carcinoma. The influence of BRAF V600E mutation for response to radioactive iodine therapy requires more evidence-based research. Existing methods for determining the BRAFV600E mutation have different accuracy, availability and cost. Other methodological aspects are also associated with the sample preparation of biological material, the quality of reagents, and the cross-validation of research results. In this review, on the basis of our own experience and literature data, the indications for determining the mutation of the BRAFV600E gene in clinical practice are refined, and a comprehensive comparative analysis of modern research methods has been conducted. This review is focused on a wide range of specialists of different types: oncologists, endocrinologists, radiologists, pathologists, and biologists.

scholarly journals Improving Information management in resource as a service framework using gamification technique: a case study in Institut Pendidikan Guru Malaysia

2018 ◽  
Vol 7 (2.14) ◽  
pp. 70
Author(s):  
M Nordin A Rahman ◽  
WM Khairi ◽  
W Awang
Keyword(s):  
Competitive Advantage ◽  
Information Management ◽  
Teaching And Learning ◽  
Storage Management ◽  
Quality Of Services ◽  
Management Process ◽  
Different Types ◽  
Service Framework

The issue of information management is crucial for any academic institution. Convenient access to requested content is creating a competitive advantage for different types of decisions. Information management process in Institut Pendidikan Guru (IPG) often create problems because there is no systematic way of storage management. IPG lecturers stored their teaching materials in different kind of methods. This situation cause in a loss of resources, difficult to retrieve and also cannot be identified when it's needed. Dealing with large volumes of resources it is essential to use technological solutions that enable flexible storage, retrieval, processing and interpreting information. To solve the problems, this article introduced a framework that use single platform and named as Information Sharing for Learning (IS4L) for managing teaching and learning resources in IPG. The resources will be stored and can be accessed at any time. The framework also applied the technique of gamification to motivate and encourage users to use the application and consequently will increase the volume of resources stored. The developed application based on the proposed framework could help to motivate and engage peoples to share their resources and enhance quality of services in IPG. Finally it could assist to improve the performance and effectiveness of services to achieve users’ satisfaction. 

Impact of Design on Emotional, Psychological, or Social Well-Being for People With Cognitive Impairment

2018 ◽  
Vol 12 (3) ◽  
pp. 220-232 ◽  
Author(s):  
Elizabeth Karol ◽  
Dianne Smith
Keyword(s):  
Quality Of Life ◽  
Cognitive Impairment ◽  
Literature Review ◽  
Thermal Comfort ◽  
Well Being ◽  
Design Expertise ◽  
Relationship Of ◽  
The Impact ◽  
The Relationship

Aim:The objective of this article is to identify and analyze what is known about characteristics in and around the home that support well-being for those with cognitive impairment. This could provide direction for designers of homes in general, but specifically for designers trying to meet the needs of people with cognitive impairment.Background:It has been established that there is a relationship between psychological well-being and a person’s environment. Research also shows that particular design aspects can reduce the impact of cognitive impairment. However, there is limited design expertise in the Australian housing market to create supportive spaces which will help to reduce the impact of the disability for those with cognitive impairment.Method:A literature review was carried out to determine the extent and details of what is known about the relationship of home design and its impact on emotional, psychological, or social well-being for people with cognitive impairment.Conclusions:The study indicates that researchers in various disciplines understand that pragmatic design inputs such as thermal comfort and adequate lighting are important for people with cognitive impairment. In addition, some researchers have shown or surmise that there are other “intangible” designer-controlled elements that have beneficial impacts on people with cognitive impairment. Details of these intangible elements are sparse, and how much they might improve the quality of life for a person with cognitive impairment is not well understood. Further research is required to meet a growing need.

scholarly journals Videoconferencing Psychotherapy: a literature review of the perspective of relationships for patients and psychologists (Preprint)

2020 ◽  
Author(s):  
Francesco Cataldo ◽  
Shanton Chang ◽  
Antonette Mendoza ◽  
George Buchanan
Keyword(s):  
Literature Review ◽  
Therapeutic Alliance ◽  
Therapeutic Relationship ◽  
Active Role ◽  
High Demand ◽  
Face To Face ◽  
Patient Relationships ◽  
The Impact ◽  
The Relationship

BACKGROUND During the COVID-19 pandemic, people are being encouraged to maintain social distance. Technology is helping people to reschedule meetings from “face-to-face” interactions to remote videoconferencing. Psychologists are in high demand, due to an increase in stress as a result of COVID. Many seek to both keep treating their current patients, and welcome new ones, given the current high demand for their services. Videoconferencing provides an opportunity to do this. However, shifting treatment from face-to-face to the videoconferencing is not simple as both the psychologist and the patient miss the in-person information and cues, such as body language provides. OBJECTIVE A new theoretical framework is proposed to guide the design of future studies on the impact of the computer as a mediator of psychologist-patient relationships, and the influence of videoconferencing on the whole relationship process. METHODS A literature review has been conducted, screening studies focusing on communication, and the key concepts of therapeutic relationship and therapeutic alliance. RESULTS Studies report that patients are generally satisfied with videoconference therapy in terms of the relationship with their therapists and the establishment of the “therapeutic alliance”. However, psychologists report difficulties in establishing same quality of therapeutic relationship and therapeutic alliance. The analysed studies lead us to interpret data under a different perspective. A new model of relationship is proposed, along with further hypotheses. CONCLUSIONS It is important to consider the computer as having an active role in psychologists and patients’ relationships. CLINICALTRIAL

scholarly journals The Relationship between Language, Literature, Teacher Effectiveness and Quality Education

2013 ◽  
Vol 2 (1) ◽  
pp. 29 ◽  
Author(s):  
Amase Lanior Emmanuel ◽  
Tsavmbu Aondover Alexis ◽  
Kaan Aondover Theophilus
Keyword(s):  
Teacher Effectiveness ◽  
Language Education ◽  
Quality Education ◽  
Quality Of Education ◽  
Effective Teacher ◽  
Wide Range ◽  
Language And Literature ◽  
The Relationship ◽  
Language Literature

The issue of declining quality of education in Nigeria is of serious national concern and quality language education is not an exception. A wide range of factors have been pointed out by experts as being responsible for this situation. Our purpose in this paper is to discuss possible ways of improving on the quality of language education being that the quality of an educational system cannot transcend that of the teachers. The paper contends that for quality language education to be provided, the teacher must be effective; he must be well grounded in both language and literature to effectively impart quality language education. The paper examines the interwoven relationship between language and literature and postulates that merely having many years of classroom experience does not automatically make one an effective teacher. It also discusses several other methods that could be adopted in teaching so as to improve on the quality of language education being provided. The paper concludes that the delicate relationship between language, literature and effective teaching must be sufficiently appreciated by the language teacher in order for the objectives of language course to be attained.

Wearable devices to support rehabilitation and social care

2016 ◽  
Vol 10 (1) ◽  
pp. 51-63 ◽  
Author(s):  
Kevin Doughty ◽  
Alistair Appleby
Keyword(s):  
Social Care ◽  
Wearable Devices ◽  
Assistive Technologies ◽  
Care Needs ◽  
Content Type ◽  
Battery Power ◽  
Wide Range ◽  
Different Types ◽  
Practical Implications

Purpose – The purpose of this paper is to provide a review of the use of wearable technologies that focuses on applications that tackle sensory and communication deficits, physical disabilities and alarm and activity monitoring. It is intended to promote the introduction of more wearable approaches to providing assistive technologies because of their benefits in utilisation and aesthetic appeal. Design/methodology/approach – The approach involves a comparison of different types of portable device in order to identify different groups that may be beneficial to different application areas. Recent advances are then considered for each area. Findings – The work demonstrates that the use of wearable AT device is increasing due to improvements in materials, battery power and connected intelligence such as smartphones. They will allow new devices to be introduced that are smaller, lighter and more usable. Practical implications – Utilisation of assistive technologies is likely to improve as wearable devices become the norm across a wide range of applications Social implications – Approaches to improving the Quality of Life of people with disabilities through an extended use of assistive technologies will be enhanced by the increased range of devices available and by their performance. Originality/value – To the best of the authors’ knowledge, this is the first review of wearable devices that has focused on the needs of people who have rehabilitation and/or social care needs. Its value lies in encouraging manufacturers and designers to use wearable approaches to solving some of the problems facing vulnerable people.

Research on the Network Topology and Reliability of the Communication System in Smart Substations

2013 ◽  
Vol 765-767 ◽  
pp. 1757-1760
Author(s):  
Zhi Ming Wang ◽  
Xian Li Sun ◽  
Li Liu ◽  
Xiao Rui Zhang
Keyword(s):  
Network Topology ◽  
Network Performance ◽  
Vital Role ◽  
Network System ◽  
Entire System ◽  
Advantages And Disadvantages ◽  
Network Topologies ◽  
The Relationship ◽  
Smart Substation

Communication network plays a vital role in smart substations. Different network topology provides different network performance, while the quality of network performance directly impacts the reliability of the entire system. In view of the network topology of smart substations, this paper compares the advantages and disadvantages of different network topologies as well as different network schemes of substation layer and process layer, and also analyzes the relationship between the reliability of network system and network topology, which play an important role in establishing a reliable and efficient smart substation system.

scholarly journals TINGKAT KEPUASAN PENGUNJUNG TERHADAP KUALITAS PELAYANAN DAERAH WISATA PUNCAK TEMBOAN TOMOHON

2017 ◽  
Vol 13 (1) ◽  
pp. 35
Author(s):  
Ellen Grace Tangkere ◽  
Lorraine W. Th. Sondak
Keyword(s):  
Test Validity ◽  
Secondary Data ◽  
Primary Data ◽  
Quality Of Services ◽  
Validity And Reliability ◽  
High Interest Rate ◽  
Visitor Satisfaction ◽  
Advantages And Disadvantages ◽  
Low Performance

The purpose of this study is (1) to measure the level of visitor satisfaction of services in tourism so it can improve or develop the quality of services, (2) identify the advantages and disadvantages of what should be improved or developed to increase the number of visitors at the Heritage Temboan Peak. The study was conducted in the village of Rurukan Tomohon, Village of East Tomohon, Tomohon. The research was conducted during 2016. The primary and secondary data used in this study. Primary data obtained through interviews and direct observation. Interviews conducted using questionnaires that question and the answer has been determined and is given a score. The secondary data obtained from the study of literature in the form of literature, written sources has relevance to this study.Ssampling slection in this study using purposive sampling method. The number of samples in this study were 50 respondents. The analytical method used is the Importance Performance Analysis (IPA) test Validity and Reliability of the variables to be measured. This study found: (1) In general visitor attractions highlight Temboan already satisfied with the quality of services provided by Peak Temboan operators ie at a rate of 75.59%; (2) The service quality indicators which have a high interest rate with a low performance and get into the top priority category for increased need to receive special attention from the manager. The indicator is building a good physical facilities and have charm, cleanliness in environmental tourism, cleanliness of toilets is in the area attractions and the attitude of the staf (friendly, courteous and smiling).

scholarly journals FORMATION OF COMPETITIVE ADVANTAGES OF RESTAURANT BUSINESS IN UKRAINE UNDER THE CONDITIONS OF EUROPEAN INTEGRATION

2021 ◽  
pp. 181-196
Author(s):  
Yuliia STAVSKA ◽  
Liudmyla YAKHNO
Keyword(s):  
European Integration ◽  
Service Sector ◽  
Restaurant Industry ◽  
Quality Of Services ◽  
Competitive Advantages ◽  
Economic Stability ◽  
Negative Factors ◽  
The Relationship ◽  
Intensive Development

The article examines the process of intensive development and globalisation of the restaurant business in Ukraine as a part of the service sector of the economy exposed to many factors different in strength, duration and areas of influence in the context of European integration. The article is devoted to the consideration of positive and negative factors influencing the development of hospitality. Among them are extensive and intensive. The development of hotel-restaurant business, its impact on the quality of life of citizens of Ukraine is considered. Particular attention has been paid to the changes and approaches which took place in the work of restaurants in pandemic and quarantine restrictions. The analysis of development of restaurant economy of Ukraine in 2003-2020 was carried out. There was a significant reduction in restaurants during 2014 - 2020. The direct dependence of the state of the restaurant industry of Ukraine on the development of its economy has been substantiated. It has been proved that the enterprises of the hospitality industry are gaining popularity, intensive development in conditions of political and economic stability, stable economic situation of visitors to restaurants, as well as preserved cultural heritage. Thus development of restaurant business is carried out in the conditions of European integration under the approved programmes. There is an introduction of new forms and methods of service. The analysis shows the relationship between the development of the restaurant business and integration processes. As a result of the study, an algorithm for assessing the level of competitiveness of restaurants was developed. The key criteria for the competitiveness of the restaurants have been established, namely: the level of customer satisfaction, quality of services provided, efficiency of management and organization processes in the restaurants, the level of corporate and social responsibility, competitive strategy of the restaurant and the competitive environment.

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