Socially Responsible Buyers' Online Trust on the Website and Their Level of Satisfaction

2021 ◽  
pp. 80-97
Author(s):  
Luis Enrique Valdez
Keyword(s):  
Data Collection ◽  
Customer Satisfaction ◽  
Baja California ◽  
Moderating Effect ◽  
The Other ◽  
Online Questionnaire ◽  
Socially Responsible ◽  
Online Trust ◽  
Other Hand ◽  
Level Of Satisfaction

The study focuses on a sample of 663 socially responsible online consumers from the Sonora, Baja California, and Sinaloa regions in Mexico. For the data collection, it was carried out during the months of April to August 2020, and an online questionnaire was used addressed to each of the residents of these regions between the ages of 20 and 55 and who are economically active. The objective of this manuscript is 1) to identify the effect that the website has on socially responsible buyers and their level of satisfaction; 2) to identify if socially responsible buyers have an effect on customer satisfaction; 3) on the other hand, to demonstrate if the buyer experience has a moderating effect between website security and socially responsible buyers; and 4) verify if the buyer experience has a moderating effect between socially responsible buyers and the level of customer satisfaction.

scholarly journals PENGARUH KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN DI RUMAH MAKAN “LESEHAN 88” MADIUN

2014 ◽  
Vol 2 (1) ◽  
Author(s):  
Dian Kristiana
Keyword(s):  
Data Collection ◽  
Customer Satisfaction ◽  
Product Quality ◽  
Positive Relationship ◽  
The Other ◽  
Regression Coefficients ◽  
Other Hand ◽  
Quality Of Products ◽  
Regression Tests

This study aims to determine the quality of the product at home eating "Lesehan 88" Madiun, to determine customer satisfaction in restaurants "Lesehan 88" Madiun, and to know is there any effect of product quality on customer satisfaction in the eating "Lesehan 88" Madiun.<br />The samples in this study using a quota sample of 100 people, based on the characteristics of customers who have made a purchase at least once. Data collection using questionnaires and documentation. In analyzing the data used statistical method to test the product moment correlation is valid whether or not the instruments used and the method of regression tests for testing the hypothesis put forward in this study.The results showed that the quality of products have an influence a positive relationship to customer satisfaction in the eating "Lesehan 88" Madiun. It is derived from the value of 0.752 while the value rhitung rtabel 0.195 (0.752 ≥ 0.195). On the other hand Sighit value of 0.000 and the value Sigprob at 00:05 (0.000 ≤ 0.05) with the Ha acceptable means quality products have a relationship with customer satisfaction in restaurants "Lesehan 88" Madiun. It also obtained the F test value, while the value Fcount Ftable 3.938 127.623 (127.623 ≥ 3.938). On the other hand Sigprob Sighit of 0.000 and 0.05 (0.05 ≤ 0.000). It means that there is rejection of H0 which indicates that there are significant between product quality to customer satisfaction in the eating "Lesehan 88" Madiun. Also obtained regression coefficients (t test) with tcount 11.297 1.660 while the value ttable (≥ 11.297 1.660). On the other hand sighit value of 0.000 and Sigprob value of 0.05 (0.05 ≤ 0.000). By this means Ha received no difference between the effect of product quality on customer satisfaction in the restaurant "Lesehan 88" Madiun. R2 of 0,566, results showed that 56.6% of customer satisfaction variables quality of the product, while the remaining 43.4% is influenced by other factors not examined.

PENGARUH ABILITY, BENEVOLENCE DAN INTEGRITY TERHADAP TRUST, SERTA IMPLIKASINYA TERHADAP PARTISIPASI PELANGGAN E-COMMERCE: STUDI KASUS PADA PELANGGAN E-COMMERCE DI UBM

2017 ◽  
Vol 2 (2) ◽  
pp. 155-168 ◽  
Author(s):  
David Wong
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Structural Equation Model ◽  
Structural Equation ◽  
Likert Scale ◽  
Equation Model ◽  
The Other ◽  
Predictor Variables ◽  
Analysis Method ◽  
Other Hand

This research aims at analyzing (1) the effect of vendor’s ability, benevolence, and integrity variables toward e-commerce customers’ trust in UBM; (2) the effect of vendor’s ability, benevolence, and integrity variables toward the level of e-commerce customers’ participation in Indonesia; and (3) the effect of trust variable toward level of e-commerce customers participation in UBM. This research makes use of UBM e-commerce users as research samples while using Likert scale questionnaire for data collection. Furthermore, the questionnaires are sent to as many as 200 respondents. For data analysis method, Structural Equation Model was used. Out of three predictor variables (ability, benevolence, and integrity), it is only vendor’s integrity that has a positive and significant effect on customers’ trust. On the other hand, it is only vendor’s integrity and customer’s trust that have a positive and significant effect on e-commerce customers’ participation in UBM. Keywords: e-commerce customers’ participation, ability, benevolence, integrity

scholarly journals Obrada motiva smrti u nastavi književnosti

2019 ◽  
Vol 168 ◽  
pp. 615-629
Author(s):  
Snežana Božić
Keyword(s):  
Individual Characteristics ◽  
The Other ◽  
Main Theme ◽  
Online Questionnaire ◽  
Literary Works ◽  
Cognitive Limitations ◽  
Other Hand ◽  
The One

The motif of death in teaching literatureThis paper includes a survey of the affective and cognitive limitations in the students’ perception of the motif of death, particularly when it appears as the main theme in literary works analyzed in class. The author explores the frequency of such texts in the curriculum and provides specific psychological-pedagogical findings, which should be considered and applied. Furthermore, the paper contains certain methodological solutions applicable in some stages of interpretation that refer to the analysis of the motif of death. The solutions, on the one hand, take into consideration the values and the significance of the work itself, and on the other hand, the age of students and their individual characteristics such as personality, sensibility, the experience of the death of their loved ones or its lack. The insights and suggestions are related to the results of an online questionnaire conducted among teachers of literature about their approach to the motif of death in teaching, which is presented in this paper.  Aнализ мотивa смерти на уроках литературы в школеВ статье рассматриваются аффективные и когнитивные ограничения в восприятии мотивa смерти школьниками, особенно в том случае, когда этот мотив является одним из ведущих в литературном произведении, анализируемом на уроке литературы. Исследуется количество таких текстов в учебной программе, анализируются определенные психолого-педагогические знания, которые надо учитывать в учебном процессе. Предлагаются методические рекомендации по интерпретации мотива смерти. С одной стороны, эти рекомендации учитывают ценность и значение самого литературного текста, а с другой — возраст и другие индивидуальные характеристики учащихся характер, чувствительность, опыт/отсутствие опыта. Выводы и предложения в статье сопоставляются с результатами проведенного среди преподавателей литературы онлайн-опроса, касающегося методики интерпретации мотива смерти на уроках литературы. В статье представлены результаты проведенного опроса.

scholarly journals Knowledge and Awareness of Masks and N95 Respirators Used for COVID-19 Prevention Among Chemical Engineering Students at Al-Balqa Applied University, Jordan

2022 ◽  
Vol 9 ◽  
Author(s):  
Banan Hudaib ◽  
Ali F. Al-shawabkeh ◽  
Fadia Hudaib
Keyword(s):  
Engineering Students ◽  
Chemical Engineering ◽  
Public Awareness ◽  
The Other ◽  
World Health ◽  
Respiratory Protection ◽  
Online Questionnaire ◽  
Cross Sectional ◽  
Other Hand ◽  
Protective Mask

Background and Objectives: On March 11, the World Health Organization stated coronavirus disease 2019 (COVID-19) was a global pandemic; the rapid and extended spread of the COVID-19 pandemic has become a significant cause of concern for face-to-face university study. This study investigated the knowledge and awareness of chemical engineering students in Al-Balqa Applied University (BAU) in Jordan about respiratory protective measures against COVID-19.Materials and Methods: A cross-sectional study was developed using a multi-stage random sampling technique conducted from April 21–28, 2020. The data were collected through an online questionnaire distributed to BAU's chemical engineering students, with 179 responders completed the survey correctly. The data were analyzed statistically using the SPSS program. The questionnaire consisted of two parts: the first measured the student's general knowledge about the COVID-19 pandemic, while the second focused on the respiratory protection methods against COVID-19; it was structured to assess the student's knowledge about the suitable types of masks and respirators used in COVID-19 prevention, their detailed mechanism of action and filtration process type, their production materials, and finally how the student's knowledge affects choosing a proper preventive method.Results: The study found moderate awareness among engineering students about COVID-19 causative agent, effective preventive masks/respirators used, and the mask's viral blockage mechanisms. A total of 89 respondents (49.7%) pointed to the correct best protective mask, i.e., N95 mask. On the other hand, 119 respondents (66.5%) believed that a surgical mask is the best protective mask. The study also showed differences in knowledge between different academic years; the knowledge about respirators, masks, and their action mechanism among senior students in the last three academic years was better than the younger students with a P-value of 0.047 for knowledge about respirator used for protection against coronavirus disease and the P-value of 0.028 for knowledge of the comparisons between the N95 and surgical mask. On the other hand, the study showed a lack of awareness of the most suitable mask types used in pandemics and the appropriate use method.Conclusions: The study found that chemical engineering students in Al-Balqa university were moderately knowledgeable regarding COVID-19 respiratory preventive methods; these results provided an overview of each student's community's knowledge level. Therefore, efforts are needed to improve public awareness through comprehensive educational campaigns to increase students' knowledge, attitude, and practice.

scholarly journals EFL TEACHERS� UNDERSTANDING IN DEVELOPING LESSON PLAN

2017 ◽  
Vol 2 (1) ◽  
pp. 1
Author(s):  
Annisa Putri
Keyword(s):  
Data Collection ◽  
Lesson Plan ◽  
The Other ◽  
Learning Assessment ◽  
Ministry Of Education ◽  
Plan Analysis ◽  
Other Hand ◽  
Efl Teachers ◽  
Scientific Approach ◽  
State Learning

This research attempts to find out EFL teachers� understanding of lesson plan and the development along with problems the teachers faced in developing lesson plan. The researcher used two data collection techniques; interview and analyzing the lesson plan developed by four EFL teachers. The interview results revealed that all participants understand about the lesson plan as well as its development and understand about the elements that should be included as parts of lesson plan, but, unfortunately, the teachers could not understand the system of learning assessment. They thought that it is too complicated because they should provide one system of learning assessment along with the rubric of assessment. On the other hand, the result of lesson plan analysis showed that all participants understand how to develop lesson plan by stating all elements of lesson plan in accordance with the requirements stated in the Regulation of Ministry of Education and Culture No. 103 in 2014. The problems found are when the teachers did not state learning purposes, even two of the teachers stated that learning indicator is similar with learning purposes. Another problem is found when they did not include the assessment rubric. Then, the other problem is found when they were asked about the implementation of scientific approach. Scientific approach is a new thing for them to be applied as the approach consists of observing, questioning, associating, collecting, and communicating.Keywords: lesson plan, lesson plan development, 2013 curriculum

scholarly journals AN APPRAISAL OF EMPLOYEES WELFARE AND SOCIAL SECURITY MEASURES IN CENTRAL PUBLIC SECTOR ENTERPRISES

2018 ◽  
Vol 6 (7) ◽  
pp. 234-247
Author(s):  
Joyjit Sanyal ◽  
Sujit Sikidar
Keyword(s):  
Public Sector ◽  
Social Security ◽  
Labour Force ◽  
Well Being ◽  
The State ◽  
The Other ◽  
Security Measures ◽  
Other Hand ◽  
Level Of Satisfaction ◽  
The Government

Labour plays a very important role in the industrial production of the country. The human resource managers are concerned with the management of people at work. It is necessary to secure the co-operation of labour force in order to increase the production and earn higher profits. The co-operation of labour force is possible only when they are fully satisfied with their employer and the working conditions on the job. In the past, industrialists and the employers believed that their only duty towards their employees was to pay them satisfactory wages and salaries. But in due course of time, in addition to providing monetary benefits, human treatment given to employees started to play a very important role in seeking their co-operation. Labour or employee welfare activities benefit not only the workers but also the management in the form of greater industrial efficiency. The welfare activities pay a good dividend in the long run, because they contribute a lot towards the health and efficiency of the workers and towards a high morale. On the other hand, social security has come up as a dynamic concept which is considered in all advanced countries of the world as an indispensable chapter of the national programme. Social security is that security which the society furnishes through appropriate organisation against certain risks or certain contingencies to which its members are exposed. These risks are essentially contingencies against which the individual cannot afford by his small means and by his ability or foresight alone. As the name stands for general well- being of the people it is the duty of the state to promote social security which may provide the citizens with benefits designed to prevent or cure disease, to support him when he is not able to earn and to restore him to gainful activity. The state as an employer has provided for certain measures for the welfare and social security of the labourers, who contribute towards the economic development of a country and in this regard, the government has to see towards the proper implementation of such measures to maintain a harmonious industrial relation on the one side and on the other hand towards the upliftment of the members of the society. Thus, there arise the vital needs for the detailed assessments of the measures so provided, its quality of implementation so far and the level of satisfaction of the same among the different class of employees. The present study acts as a working paper with an objective to gather the opinion of the organized workforce in the Central Public Sector Enterprises with regards to their acceptance and satisfaction level of the various ‘Employees welfare and Social Security’ measures by the employers. However, the present study is restricted to two enterprises only and is undertaken with the following objectives: To analyze the opinions of the employees in respect of the labour welfare measures & social security benefits. To analyze the level of satisfaction or otherwise of the workers in respect of social security measures.

scholarly journals Economic benefits and treatment progress as determinants of the sustainability of Vietnamese voluntary co-located patients clusters

2017 ◽  
Vol 6 (1) ◽  
Author(s):  
Quan-Hoang Vuong
Keyword(s):  
Economic Benefits ◽  
Point Of View ◽  
The Other ◽  
General Level ◽  
Economic Reason ◽  
The Public ◽  
Other Hand ◽  
Perceived Satisfaction ◽  
Level Of Satisfaction ◽  
Financial Benefits

<em>Background</em>. Over the past 15 years or so, in Vietnam, a phenomenon has steadily grown more and more widespread: the forming of co-located patients communities. Poor patients choose to live together, seeking/lending supports from/to one another. Despite the undeniable existence of these communities, little is researched or known about how co-located patients perceive the value of what they receive as cluster members, or how they assess their future connection to the communities they are living in. <br /><em>Materials and Methods.</em> The study employs multiple logistic regressions method to investigate relationships between factors such as perceived satisfaction from community-provided financial means, reported health improvements, along with patients’ shortand longer-term commitments to these communities. <br /><em>Results</em>. The results suggest meaningful empirical relationships: 1) between, on one hand, gender, perceived values and sustainability of patients communities, financial stress faced by patients and the financial benefits they received from the community, and, on the other hand, their propensity to stay connected to it; and 2) between economic conditions, length of stay with a community, general level of satisfaction, health improvements on one hand and long-term commitment to these communities on the other hand. <br /><em>Conclusions</em>. Patients who choose to stick to co-location clusters do so for an economic reason: finding means to fight their financial hardship. This may suggest a degree of complication higher than one would have thought in dealing with poor patients from a social point of view. Concretely, the majority of the public only focuses on charity programs and in-king donations, while ignoring the more sustainable – and, at the same time, more complicated – alternative which is to create suitable income-generating jobs for patient. In addition, patients are not only those who seek to ask for supports but can potentially be the donors contributing to the sustainability of those voluntary communities.

The Moderating Effect of Motivation to Comply and Perceived Critical Mass in Smartphones' Adoption

2018 ◽  
Vol 14 (3) ◽  
pp. 21-38 ◽  
Author(s):  
Abdou Illia ◽  
Assion Lawson-Body ◽  
Simon Lee ◽  
Gurkan I Akalin
Keyword(s):  
Social Influence ◽  
Critical Mass ◽  
Moderating Effect ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
The Other ◽  
Perceived Ease Of Use ◽  
Other Hand ◽  
The One ◽  
The Relationship

The testing of the technology acceptance model over the years has shown that its explanatory power is about 50%; which led researchers to revisit the model in an attempt to gain a better understanding of technology adoption. Some of the studies found social influence to be a key factor, but others have yielded mixed results. This article questions the assumption made in some previous studies that most people would comply with social influence. Using data collected from 210 smartphone users, we investigated the moderating effect of motivation to comply on the relationship between social influence, on the one hand, and perceived usefulness and perceived ease-of-use on the other hand. Also, based on the theory of critical mass, we investigated the moderating effect of the perceived critical mass on the relationship between perceived usefulness and perceived ease of use on the one hand, and actual usage on the other hand. The results showed a significant moderating effect of both motivation to comply and perceived critical mass. Theoretical and practical implications are discussed.

Awareness of Safe Computing: A Quantitative Survey of Students at Universiti Tenaga Nasional

2020 ◽  
Vol 17 (6) ◽  
pp. 2788-2805
Author(s):  
Wahidah Hashim ◽  
Amira Nabila ◽  
Marini Othman ◽  
Andino Maseleno
Keyword(s):  
Research Methodology ◽  
Internet Usage ◽  
The Other ◽  
Online Questionnaire ◽  
Quantitative Survey ◽  
Other Hand ◽  
University Level

This paper presents awareness of safe computing in Universiti Tenaga Nasional, Malaysia. Research methodology approached by a quantitative survey that conducted through online questionnaire to justify problem on the safe computer and internet usage awareness among students in UNITEN Putrajaya. From this research, we get that majority number of Uniten Putrajaya students with total of 76.1% answered that they do aware of the meaning of safe computing which is a very good sign for a university level. On the other hand, 23.9% respondents answered that they do not understand about the meaning of safe computer.

scholarly journals PENGARUH GAYA KEPEMIMPINAN TERHADAP KINERJA KARYAWAN PADA LEMBAGA “BUMI DAMAI“ DESA KUWIRAN KECAMATAN KARE KABUPATEN MADIUN

2013 ◽  
Vol 1 (1) ◽  
Author(s):  
Ninik Srijani
Keyword(s):  
Data Collection ◽  
Statistical Methods ◽  
Leadership Style ◽  
Employee Performance ◽  
Positive Influence ◽  
T Test ◽  
The Other ◽  
Test Results ◽  
Other Hand ◽  
Regression Tests

<p>The purpose of this study was to influence of leadership style on employee performance in institution Bumi Damai Madiun. The sample in this study all existing employees in the institution Bumi Damai Madiun, totaling 34 people. Data collection using questionnaires. In analyzing the data used statistical methods to test the product moment correlation is valid whether or not the instruments used and the method of regression tests for testing the hypothesis put forward in this study. </p>The results showed that leadership style has relationships and a positive influence on the performance of employees at the Institute Bumi Damai Madiun. It is obtained from the correlation test that shows the value of rhitung is rtabel 0.339 0.740 whereas, on the other hand is 0.000 while the magnitude Sighit Sigprob 0.05. This means that the value rhitung ≥ rtabel (0.740 ≥ 0.339) or ≤ Sighit Sigprob (0.000 ≤ 0.05) meaning a rejection of H0 to show that leadership style has a relationship with employee performance on Institute <br /> Bumi Damai Madiun.  Further test results were also obtained Fisher, Fhitung value is 38.843 while the F table at 4.149, on the other hand is 0.000 while the magnitude Sighit Sigprob 0.05. This means that the value Fcount Ftabel ≥ (≥ 38.843 4.149) or ≤ Sighit Sigprob (0.000 ≤ 0.05) meaning a rejection of H0 which indicates that there is the influence of leadership style on the performance of employees at the Institute Bumi Damai Madiun. Besides t test results obtained, is 6.232 whereas tcount ttabel of 2.037, on the other hand is 0.000 while the value Sighit Sigprob 0.05. This means that tcount ≥ TTable (6.232 ≥ 1.694) or ≤ Sighit Sigprob (0.000 ≤ 0.05) meaning a rejection of H0 which shows that there are different leadership style influence on the performance of employees at the Institute Bumi Damai Madiun. R 2 of 0.548 results showed that 54.8% of employees affected by the performance variable leadership style, while the remaining 45.2% is influenced by other factors.

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