scholarly journals Perlindungan Hukum Terhadap Wisatawan Pasca Berlakunya Peraturan Daerah Propinsi Bali No.2 Tahun 2012

2020 ◽  
Vol 2 (1) ◽  
pp. 51-60
Author(s):  
I Ketut Subadra
Keyword(s):  
Service Quality ◽  
Local Governments ◽  
Legal Protection ◽  
Cultural Tourism ◽  
The State ◽  
Sense Of Security

In the era of globalization and amid the increasing quantity of tourism in Bali,it often creates a variety of new problems that require an increase in the quality of servicesand legal protection for every tourist. The local governments together with related stakeholderswho are involved in tourism activities are required to work hard to always improvelegal protection for every tourist so that Balinese cultural tourism programmed by the governmentTogether with the community can run sustainably.After the enactment of Bali Province Regional Regulation No.2 of 2012 is a legal aspectof the organizer of power to achieve that goal. The organizer of the said power consists ofinstruments of power or equipment of the state as elements of government administrationfrom the center to the regions. The administration of government is deemed to be alwaysdynamic or moving (de staat in bweging). Elements of the organizers of power in the regions,especially in exercising power related to Balinese cultural tourism. This implementationis carried out through officials who are given the authority to organize government inthe region. It is also given to take action to protect tourists visiting each tourism destination.Legal protection must be carried out in an equitable manner and provide welfare forevery tourist. This is the basis for the issuance of Bali Province Regional Regulation No.2of 2012 concerning Bali Cultural Tourism. The establishment of this Bali regulation is theexistence of legal protection in the form of certainty and guarantee of tourist welfare andobtaining a sense of security and comfort through a service quality.

ISO 9001 and the public service: an investigation of the effect of the QMS on the quality of public service organizations

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Jorge Armando López-Lemus
Keyword(s):  
Public Sector ◽  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Iso 9001 ◽  
Knowledge Generation ◽  
Content Type ◽  
The Public

Purpose The purpose of this paper is to identify the influence exerted by a quality management system (QMS) under ISO 9001: 2015 on the quality of public services organizations in Mexico. Design/methodology/approach The methodological design was quantitative, explanatory, observational and transversal, for which a sample of 461 public servants from the state of Guanajuato, Mexico was obtained. To test the hypotheses, a structural equation model (SEM) was developed through the statistical software Amos v.21. For the analysis of the data, software SPSS v.21 was used. Regarding the goodness and adjustment indices of the SEM (χ2 = 720.09, df = 320, CFI = 0.933, TLI = 0.926 and RMSEA = 0.05) which, therefore, proved to be acceptable. Findings According to the results obtained through the SEM model, the QMS under ISO 9001: 2015 is positively and significantly influenced tangible aspects (β1 = 0.79, p < 0.01), reliability (β2 = 0.90, p < 0.01), related to response quality (β3 = 0.93, p < 0.01), guarantees (β4 = 0.91, p < 0.01) and empathy (β5 = 0.88, p < 0.01) of the quality related to public services in Mexico. The study’s key contribution is that it discovered that implementing a QMS in accordance with the ISO 9001: 2015 standard has an impact on the quality of public services, with the most influential quality of response. Similarly, the assurance and dependability of service quality turned out to be important in providing public service quality. Research limitations/implications In this paper, the QMS was only evaluated as a variable that intervenes in the process of obtaining quality in public service under the ISO 9001 standard in its 2015 version. In this regard, the results’ trustworthiness is limited to the extent that the findings may be generalized in the state of Guanajuato, Mexico’s public service. As a result, the scientific community is left primarily focused on service quality to promote new future research. Practical implications The ISO 9001: 2015 standard’s QMS is one of the tools for success in both the commercial and government sectors. However, there are practical limitations, which focus on the time during which managers exercise their vision in the public sector: first, the dynamics that managers play in public policy; second, the length of time they have served in public office; and third, the interest of directors of public institutions to improve the quality of service provided by the government. Other practical consequences concern organizational culture and identity, public servant commitment, senior management or secretaries of government, as well as work and training. Originality/value The findings of this paper are important and valuable because they foster knowledge generation in the public sector through the ISO 9000 quality area. A model that permits the adoption and implementation of a QMS based on the ISO 9001: 2015 standard in public organizations that seek to provide quality in their services offered to the user is also presented to the literature. Similarly, the paper is important because there is currently insufficient research focusing on the variables examined in the context of public service in Mexico.

Analysis of public safety in European countries

2015 ◽  
Vol 60 (8) ◽  
pp. 66-80
Author(s):  
Anna Wierzbicka ◽  
Agata Żółtaszek
Keyword(s):  
Quality Of Life ◽  
Public Safety ◽  
The State ◽  
Point Of View ◽  
European Countries ◽  
Effective Strategy ◽  
Sense Of Security ◽  
The Subject

Maintaining security is one of public tasks that determine the quality of life of the population. This issue is the subject of much debate both social and political. An in-depth assessment of the situation requires a variety of analyzes, significant from the point of view of the implementation of appropriate, effective strategy to increase the sense of security among citizens. The aim of the paper is to compare the state of public safety in selected European countries. The study was conducted based on Eurostat data from the years 2005–2011.

scholarly journals PROMOTION AND QUALITY OF SERVICE WITH INTERESTS TO VISIT TOURIST OBJECTS: SISTEMATIC SEARCH

2020 ◽  
Vol 2 ◽  
pp. 3-7
Author(s):  
Nellyn Lutur
Keyword(s):  
Quality Of Service ◽  
Local Government ◽  
Service Quality ◽  
Marketing Strategy ◽  
Local Governments ◽  
Tourism Industry ◽  
Systematic Search ◽  
Stable Conditions ◽  
The Right

The aim of the research is the systematic search of promotion and quality of service with interest to visit tourist objects. This article is a systematic search that collects data from relevant indexed journals in Indonesia. These findings are discussed in a theoretical study so as to produce a conclusion. This article draws the conclusion that in the current era, the use of the right marketing strategy is very important because many new attractions are emerging as competitors. Applying the right marketing strategy will bring tourists and make tourists who have visited have an interest to visit again. The interest in revisiting is the encouragement of someone to carry out a visit to the destination that was visited. The regional tourism industry pays attention to the duties and functions of the promotion department and service quality in planning and implementing strategies that optimize a tourist interest. The quality of service within these institutions and local governments in the field of tourism is very closely related and has a strong influence on the tourism industry. There are promotion factors and service quality, connected with the interest of the local government in tourists visiting directly or indirectly, thus affecting the development of industries in the region. The attitude of the local government directly influences the visit of domestic and foreign tourists, then indirectly the situation and stable conditions in political, economic and security developments. The contribution of this research is to study theories about promotion and service quality with an interest in visiting tourist objects.

scholarly journals Investment subsidies as a source of revenues to local budgets

2021 ◽  
pp. 31-34
Author(s):  
Volodymyr HORYN ◽  
Nataliia KARPYSHYN
Keyword(s):  
Economic Development ◽  
Local Governments ◽  
The State ◽  
Infrastructure Development ◽  
State Budget ◽  
Investment Projects ◽  
Socio Economic Development ◽  
Water Mains

Introduction. Given the limited own resources of local self-government, it is important to ensure the effective functioning of the mechanism for providing investment subventions from the state budget. Such investment subventions include subventions for the formation of infrastructure in the united territorial communities and subventions for the implementation of measures of socio-economic development of separate territories. The purpose of the paper is the analysis of the mechanism of providing and using investment subventions to local budgets in order to identify disadvantages and eliminate them. Results. Providing an “infrastructure” subvention to local budgets has strengthened the capacity of united territorial communities and to some extent improved the quality of services provided to the population. During 2016–2019, UAH 6.5 billion was allocated from the State Budget of Ukraine to local budgets for infrastructure development and 9475 projects were implemented. With the help of these subventions, schools, kindergartens, outpatient clinics, cultural and sports institutions, water mains and roads were built and repaired, and specialized transport was purchased. However, in recent years, the role of this subvention has decreased significantly due to the fact that the number of UTCs that received an infrastructure subvention during 2016–2021 has increased significantly, and its volume has hardly changed. The amount of subventions from the state budget to local budgets for the implementation of measures for socio-economic development of certain territories has also decreased, which negatively affects the capacity of local governments in the field of investment projects. Conclusion. The volume of investment subventions remains insufficient, and their distribution is partly in a “manual mode”, which creates a favorable environment for political corruption and lobbying.

scholarly journals Construction and Application of Customer Satisfaction Model with theService Quality of Last-Mile Delivery in Rural Areas

2021 ◽  
Vol 18 ◽  
pp. 703-711
Author(s):  
Yuh‐Jen Cho ◽  
Lin Xue ◽  
Shu-Rong Huang ◽  
Zhe-Peng Yang
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Rural Areas ◽  
Local Governments ◽  
Entropy Weight ◽  
Index Model ◽  
Last Mile ◽  
Last Mile Delivery ◽  
Satisfaction Model

The backward last-mile delivery infrastructures, the greater difficulties in last-mile delivery due to the scattered residences of rural customers and the lack of logistics professionals in rural areas have emerged as the important factors hindering the improvement of the service quality of last-mile delivery in rural areas. This study combines the classic satisfaction index model and transformation of the SERVQUAL standard scale to draw up the connotations and observation variables of customer expectations, quality perception, perceived value, customer satisfaction, customer complaints and customer loyalty with the service quality of last-mile delivery in rural areas, and takes 460 permanent residents in rural areas as the research objects, then constructs and tests the customer satisfaction model of the service quality of last-mile delivery in rural areas, and deeply analyzes the relationship between customer satisfaction and its influencing factors; by constructing a twodimensional combination potential of entropy weight-satisfaction average value, the in-depth application of the model is discussed, and at the same time, it provides policy suggestions for local governments, logistics companies and other entities to improve the customer satisfaction with the service quality of last-mile delivery in rural areas

INFRASTRUCTURAL CHALLENGES OF THE UNITED TERRITORIAL COMMUNITIES OF UKRAINE

2017 ◽  
Author(s):  
Maryna Skoryk ◽  
Keyword(s):  
Economic Growth ◽  
Local Governments ◽  
Social Protection ◽  
Local Development ◽  
The State ◽  
Transport Infrastructure ◽  
Land Resource ◽  
New Production ◽  
Decentralization Reform

The article summarizes the main infrastructural challenges that have arisen before united territorial communities, in the course of decentralization reform in Ukraine. In particular, the low quality of local government staff, which reduces the chances of communities for economic efficiency; social infrastructure; transport infrastructure; land resource. In the process of decentralization reform, the concept of infrastructure is concretized in connection with the creation united territorial communities, where the infrastructure includes housing, transport, health care, culture and sports, social protection. After all, if there are "failures" in the infrastructure of the community, it will quickly lead to disruption of the stable functioning of the whole community, respectively, will negatively affect the quality of life and productivity of the community, and modernization will promote economic growth and increase welfare. Also, in the article the author describes the powers and resources that the united territorial communities received today in the conditions of decentralization, and highlights that for the united territorial communities is of primary interest to the state - it's transfers such as basic grants, educational and medical subventions and capital transfers. City budgets began to be filled much more actively. That is, having a leader interested in development, united territorial communities have good financial opportunities for development. Communities cease to be ordinary "cash registers" for the payment of salaries to state employees, they become really interested in economic growth in their territory. It was noted that for development local governments should be involved in various projects (Joint program organization of common nationalities women, U-LEAD, DESPRO, EU / PRON, DOBRE, PROMIS / PLEDOG), in projects proposed by the State Fund for Regional Development. In the current economic environment, it is important that local authorities actively attract state support and, combining them with their own resources, direct to the implementation of regional and local development strategies, implement various infrastructure projects that support innovation, new production, small and medium business.

THE ROLE OF STAKEHOLDERS IN ETHNO-CULTURAL TOURISM DEVELOPMENT PLANNING IN KADUNA STATE, NIGERIA

2021 ◽  
Vol 5 (1) ◽  
pp. 94-105
Author(s):  
Aliyu H. Ibrahim ◽  
J. A. Falola
Keyword(s):  
Local Governments ◽  
Community Support ◽  
Sampling Technique ◽  
Cultural Tourism ◽  
Structured Interview ◽  
Development Planning ◽  
Tourism Industry ◽  
The State ◽  
Ethnic Community ◽  
Host Community

The paper evaluates the anticipated benefits and the perceived host community support for ethno-cultural tourism resource development in Kaduna State, Nigeria. Multi-stage sampling technique was adopted for this study. Six local governments’ areas were chosen purposively because they accommodate different ethnic and cultural diversity within the state, representing about 33% of the total number of 23 LGAs in the state and have an estimated population of 1,639,621. The selected LGAs are also heterogeneous in terms of ethnicity, culture and religion. Semi-structured interview were administered to 316 respondents selected in the study area. Survey data were obtained through focus group discussion (FGD) in each ethnic community. FGD”s were held with youths, elders and aged. The sampled communities are Ham, Fulani, Hausa, Kagoro, Adara and Gbagyi, field observations were also carried out for holistic resource inventory in the ethnic communities. Documentary data were obtained from desk review method; information on tourism resources available in each ethnic community. The study reveals that the anticipated benefits of ethno-cultural tourism expected by the host communities are basically in terms of infrastructural development (road, water, electricity and communication services) and essential amenities (accommodation, restaurant, Tourist Travel Services, banking and bureau de change). The study recommends that lack of financial capital is a great hindrance for local communities to invest in the tourism industry. A mechanism for financial assistance, including provision of soft loans, needs to be in place in order to encourage host communities to invest in the industry. In turn, this would 

Citizens’ Safety, Business Trust and Greek Police

2004 ◽  
Vol 70 (1) ◽  
pp. 89-110 ◽  
Author(s):  
Effi Lambropoulou
Keyword(s):  
Small Businesses ◽  
Theoretical Background ◽  
The State ◽  
Police Culture ◽  
Small Scale ◽  
The Public ◽  
Sense Of Security ◽  
State Police ◽  
Considerable Experience

This article examines the possibilities for the Greek police to use performance measurement. The article first presents the context from which the monopoly of the state police began to be questioned. It briefly describes the development and essential trends in this type of evaluation for police forces in Great Britain, the initiator of quality reforms in the public sector in Europe and where considerable experience has been accrued. In the second part, the concepts of security and trust are explored and used as the theoretical background for a small-scale empirical study. It examines whether testing the effectiveness of policing can help in developing the necessary sense of security and trust required by small businesses to expand their enterprises. Furthermore, it examines whether such knowledge could motivate security companies to offer a more economic service to a larger number of households and private enterprises by cooperating with the state police and if such measurement would prove useful for them and their customers. Finally, some conclusions are formulated in reference to safety, police culture and organization, as well as to the quality of reform in Greece.

scholarly journals KUALITAS PELAYANAN DI KECAMATAN GUBENG KOTA SURABAYA

2017 ◽  
Vol 3 (2) ◽  
Author(s):  
Ady Kusuma Putra
Keyword(s):  
Service Quality ◽  
Local Governments ◽  
Good Governance ◽  
Quality Analysis ◽  
Service Process ◽  
Performance Study ◽  
Role Of Government ◽  
Performance Quality ◽  
State Apparatus

Quality of Service in Sub District Gubeng Surabaya City. Since the era of reform in Indonesia, the role of government in realizing good governance especially in terms of service delivery to the public through the improvement of the performance of the state apparatus has become one of the steps taken to perfect the bureaucratic order, leading to the process of bureaucratic reform. Even since formulated Law no. 23 of 2014 on local governments directed to be able to provide an innovation in the provision and improvement of service quality. The formulation of the problem in the lift in the performance study of service quality in sub-district gubeng surabaya city.             The method used in this research is the method of quality analysis of data management techniques in the form of a description of words, from interviews or observations in the field then analyzed in order to get a conclusion. Based on the authors observation about the performance of service quality in sub-district gubeng surabaya more improve the service quality which is considered less satisfactory in the service process that is the dimension of physical facility (tangible) so that society can feel satisfied and comfortable while carry out service in Sub Gubeng.             In order for the continuity of service to run smoothly, should be considered again facilities and infrastructure in the office, such as parking space in the extension, seats for the community, waiting for the service process should be adequate and feasible to use. Keywords: Performance, quality of public service

scholarly journals CIVIL COMPETENCES OF THE HEAD OF A SOCIAL INSTITUTION AS AN IMPORTANT PREREQUISITE FOR NATIONAL SECURITY OF THE COUNTRY

2021 ◽  
Author(s):  
Hren L. ◽  
Chebotarev M.
Keyword(s):  
Social Work ◽  
National Security ◽  
Social Services ◽  
Local Governments ◽  
Professional Training ◽  
Professional Competence ◽  
Social Institution ◽  
The State ◽  
Important Prerequisite

Social work is aimed at meeting the vital and social needs of man. An important mission is assigned by the state to the head of a social institution who has a high level of professional competence. Competence is a key concept that characterizes the quality of professional training of the head of a social institution, his readiness for social activities and is one of the important factors in improving the quality of social services in the state. The essential features of the state personnel policy confirm the need for high professional competence in public administration. Competence is a concept that logically comes from attitudes to values and from skills to knowledge. The head of a social institution must have formed civic competencies, which is a prerequisite for national security. Participation in international projects (for example, in the Swiss-Ukrainian project "Development of Civic Competences in Ukraine – DOCCU") aims to use the best international experience in the formation of civic competences, promotes awareness of educators, civil servants, local governments on democratic citizenship and human rights. The structure of civic competence of the head of a social institution, which contains cognitive, value and activity components. Such projects contribute to the creation of conditions for the head of a social institution to acquire skills of civil law activity, self-organization and self-government. Conclusions and prospects for further research. So, based on the above, we came to the following conclusions: - the level of formation of civic competencies of the head of the social institution is an indicator of his readiness to perform his professional duties; - civic competencies of the head of a social institution, based on the national interests of the state, are an important prerequisite for national security; - We see the introduction of the obligatory discipline "Formation of civic competencies of the future head of a social institution" in the educational program "Social work" as a promising direction of further research.

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