scholarly journals ANALISIS KEPUASAN PELAYANAN NASABAH PENUKARAN VALUTA ASING BUKAN BANK

2021 ◽  
pp. 99-111
Author(s):  
Dewa Putu Yudiana ◽  
I Dewa Nyoman Juniasa ◽  
I Nengah Suriata
Keyword(s):  
Customer Satisfaction ◽  
Human Resources ◽  
Quantitative Research ◽  
Primary Data

This study aims to figure out customer satisfaction out of the service of PT Gita Gemilang , Kuta branch. In this quantitative research, questionnair whose format was descriptive were distributed  to respondents in order to collect primary data. Based of the analysis, the service provided by this company can be classified as very good. The total  score based on five indicators is in the range from 137 to 168, which is good category. Based on seven indicator, the score is in the range from 169 to 200, which is very good category. The outher suggest that this company improve the category from good to very good and maintain its very good category by improving the quality of its human resources.

scholarly journals Analisis Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan (Studi Kasus: Pamella Empat Supermarket)

2018 ◽  
Vol 26 (2) ◽  
pp. 210-225
Author(s):  
Riska Maulani ◽  
Yunita Fitri W
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Quantitative Research ◽  
Secondary Data ◽  
Total Sample ◽  
Primary Data ◽  
Probability Sample ◽  
Sample Technique

The purpose of this study to determine the effect of service quality on customer satisfaction simultaneously. The type of research used in this study is quantitative research. This research uses primary data and secondary data. While the sample technique used is a non-probability sample that uses a total sample of 100 respondents. Based on the results of this study, the quality of service consisting of reliability (reliability) X1, tangible X2, X3 responses, assurance and certainty (assurance) X4, and empathy (empathy) X5 affect customer satisfaction (Y) simultaneously or simultaneously.

scholarly journals THE EFFECT OF SCIENCE AND TECHNOLOGY AND QUALITY OF HUMAN RESOURCES ON THE PROCESSING OF HIGH ECONOMIC VALUE WATER HYACINTH IN LAKE TEMPE, WAJO REGENCY

2020 ◽  
Vol 3 (4) ◽  
pp. 1-12
Author(s):  
Andi Nuzul Akbar ◽  
Nurdin Brasit ◽  
Andi Reni
Keyword(s):  
Data Analysis ◽  
Human Resources ◽  
Water Hyacinth ◽  
Quantitative Research ◽  
Science And Technology ◽  
Economic Value ◽  
Analysis Data ◽  
Positive Influence ◽  
Primary Data

This study aims to analyze the influence of science and technology and the quality of human resources in the processing of high economic value water hyacinth in Lake Tempe, Wajo Regency. This research is a type of quantitative research with primary data collection. The sample used is the community around Lake Tempe with the age of 20-39 years, as many as 100 respondents. Data analysis is carried out through stages: collecting data through a questionnaire, and visiting the field directly in order to provide a clear picture of the problem under study. Testing the hypothesis of this study using multiple linear regression data analysis. Data were analyzed using SPSS 23 software. This study states that: (1) science and technology on water hyacinth are of high economic value, with increasing science and technology, economic value is increasing. (2) The quality of human resources has a positive and significant effect on water hyacinth with high economic value, with the increase in the quality of human resources, the economic value is increasing. (3) Simultaneously science and technology and human resources quality have a positive influence on high economic value, partially science and technology, and human resources quality have a positive effect on high economic value. (4) science and technology variable is a more dominant influence on water hyacinth with high economic value.

scholarly journals EFEKTIVITAS PENEMPATAN PEGAWAI NEGERI SIPIL DI DINAS PENDAPATAN, PENGELOLAAN KEUANGAN DAN ASET DAERAH KABUPATEN BANYUASIN

2020 ◽  
Vol 10 (2) ◽  
pp. 172-181
Author(s):  
Sahirrudin Sahirrudin
Keyword(s):  
Human Resources ◽  
Driving Force ◽  
Quantitative Research ◽  
Secondary Data ◽  
Primary Data ◽  
Research Approach ◽  
Human Relations ◽  
Collection Method ◽  
Permanent Employees

Employees are the driving force of the organization to realize its functions and achieve predetermined goals. At this time when the perceived challenges are getting more and more complex, the desire of public organizations to increase competitiveness demands to improve the quality of employees who are proactive to any turmoil and change. Thus, it can be said that the success of an organizational goal is very much dependent on the man behind the gun.This study used quantitative research approach with the level of descriptive explanation. The method used in sampling is a method of sampling of cencus or total anumeration complete the data collection method that takes each element of the population or characteristics present in the population. So the sample in this study are all permanent employees or the Civil Service Revenue Office For Management of Regional Revenue, Finance and Assets Banyuasin District until 2013. That as many as 37 people. Data used in this reseach is the primary data and secondary data. While data collecting techinque done with the method of questionnaire, observation and documentation. The data analysis techique is done by using descriptive statistical calculations. Such data can be tested by determining the answers in the questionnaire scores, where scores were divided into 4 categories, using a likert scale, to determine whether whether the placement of human resources in the Revenue DPPKAD Banyuasin District classified as very affective, effective, ineffective or very ineffective. The results showed that the placement of human resources in the Revenue Office For Management of Regional Revenue. Finance and assets Banyuasin district, including in the category overall quite effective. It is seen from the weights for the overall indicator is based on the gradation of 102.7 which made the score showed that the level of effective of the placement of human resources in the Revenue Office For Management of Regional Revenue, Finance and Assets Banyuasin Regency effective in a category, indicators used in research on the effectiveness of placments in the Revenue Office For Management of Regional Revenue,  Finance and Assets Banyuasin consists of four indicators namely Morality, aggression, leadership, and human relations.

scholarly journals PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP KEPUASAN KONSUMEN PRODUK NISSAN GRAND LIVINA

Jurnal Ecogen ◽  
2019 ◽  
Vol 1 (4) ◽  
pp. 880
Author(s):  
Teguh Iman Saputra Nasution ◽  
Tri Kurniawati
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Primary Data ◽  
Quality Service ◽  
Quantitative Research Methods

Abstract: The objectives of this study are to: 1) Analyze the effect of product quality on customer satisfaction on Nissan Grand Livina Products. 2) Analyzing the effect of service quality on customer satisfaction on Nissan Grand Livina Products. 3) Analyzing the effect of product quality and quality of service simultaneously on customer satisfaction on Nissan Grand Livina Products. The type of method of this research is quantitative research methods. The population in this study is to customers who use the Nisaan Grand Livina product whose numbers are unknown. Sampling technique using accidental sampling is the determination of samples based on respondents who meet the criteria, namely those who use Nissan Grand Livina products. Furthermore, using the Cochran formula, so that a sample of 100 people is obtained.Data collection techniques using primary data in the form of questionnaires. For data analysis used multiple regression analysis using the SPSS program. The results showed that product quality and service quality had a significant effect on customer satisfaction.Keyword:product quality, service quality and customer satisfaction.

scholarly journals ANALISIS PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (STUDI KASUS: PAMELLA EMPAT SUPERMARKET)

2018 ◽  
Vol 26 (2) ◽  
pp. 210-225
Author(s):  
Riska Maulani ◽  
Yunita Fitri W
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Quantitative Research ◽  
Secondary Data ◽  
Total Sample ◽  
Primary Data ◽  
Probability Sample ◽  
Sample Technique

The purpose of this study to determine the effect of service quality on customer satisfaction simultaneously. The type of research used in this study is quantitative research. This research uses primary data and secondary data. While the sample technique used is a non-probability sample that uses a total sample of 100 respondents. Based on the results of this study, the quality of service consisting of reliability (reliability) X1, tangible X2, X3 responses, assurance and certainty (assurance) X4, and empathy (empathy) X5 affect customer satisfaction (Y) simultaneously or simultaneously.

scholarly journals Faktor -Faktor Yang Mempengaruhi Akuntabilitas Keuangan Desa pada Desa di Kecamatan Pahae Jae, Kabupaten Tapanuli Utara

2021 ◽  
Vol 6 (1) ◽  
pp. 26-33
Author(s):  
Sahala Purba ◽  
Mulatua Silalah
Keyword(s):  
Human Resources ◽  
Quantitative Research ◽  
Descriptive Analysis ◽  
Primary Data ◽  
Analysis Method ◽  
Collection Method ◽  
Financial Accountability ◽  
Negative Effect ◽  
The Village

This study aims to analyze and determine the effect of SPI, HR Quality, Transparency and Supervision on Village Financial Accountability in the Village in Pahae Jae District, North Tapanuli Regency, either partially or simultaneously. This type of research is quantitative research and uses primary data. The data collection method used was a questionnaire given to village officials in Pahae Jae District, totaling 40 respondents. The data analysis method used in this research is descriptive analysis and multiple linear regression. The results of this study indicate that partially, SPI, Quality of Human Resources, and Supervision have a positive and significant effect while Transparency has a negative effect. Simultaneously SPI, Financial Accountability can be influenced by the quality of Human Resources, Transparency and Supervision in a positive and significant way in the Village in Pahae Jae District, North Tapanuli Regency.

scholarly journals Pengaruh Kompetensi Sumber Daya Manusia, Pemanfaatan Teknologi Informasi dan Kualitas Laporan Keuangan terhadap Kualitas Laporan Keuangan

2020 ◽  
Vol 8 (2) ◽  
pp. 137-146
Author(s):  
Fajar Kusumawardhani ◽  
Muanas Muanas
Keyword(s):  
Information System ◽  
Human Resources ◽  
Quantitative Research ◽  
Accounting Information ◽  
Financial Statements ◽  
Financial Statement ◽  
Primary Data ◽  
Accounting Information System ◽  
Quality Of Accounting Information

The purpose of this study is to find out the effects of human resources competence, the use of information technology, and the quality of accounting information system on the quality of financial statements. The research was done at PT Cipta Multi Kreasi, jl. Raya Pasar Minggu Km. 16, Jakarta.  The research is a quantitative research with descriptive methods and verification was done using survey technique. The source of data is primary data. Data collection was performed through questionnaires distributed to the company’s employees.  The results of the research indicate that human resources competence and the quality of information system have a significant effect to the quality of financial statement. However, the use of accounting information system does not have a significant effect on the quality of financial statements. Human resources competence, the use of information system and the quality of accounting information system simultaneously have an influence on the quality of financial statements  presented by the company. Keywords:Humanresources,InformationTechnology,AccountingInformationSystems,FinancialStatements

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PLN RAYON KEDIRI KOTA (STUDI KASUS PEMBAYARAN REKENING LISTRIK DI PLN RAYON KEDIRI KOTA)

2019 ◽  
Vol 1 (2) ◽  
pp. 96
Author(s):  
Septiyan Budi Santoso ◽  
Heribertus Budi Santoso ◽  
Ana Komari
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Primary Data ◽  
Customer Complaints ◽  
Work Area

This study aims to determine how high the level of customer satisfaction with the service of PLN Rayon Kediri Kota, to determine the quality of service to customer satisfaction PLN Rayon Kediri Kota, to determine the response of the PLN Kediri Kota in dealing with customer complaints. This research was conducted in the work area of PLN Rayon Kediri Kota. The research time was on March 18, 2017 to March 24, 2017. In writing this thesis, the author uses primary data collection techniques, namely by distributing questionnaires to PLN Rayon Kediri Kota customers who come to the payment counter. and PLN District Kediri City services. Based on the results of the research, the quality of service conducted by PLN District Kediri Kota is sufficient to satisfy its customers, as evidenced by the results of a questionnaire that has been conducted on 100 respondents of PLN Rayon Kediri City.Penelitian ini bertujuan untuk mengetahui seberapa tinggi tingkat kepuasan pelanggan terhadap pelayanan PLN Rayon Kediri Kota, Untuk mengetahui kualitas pelayanan terhadap kepuasan pelanggan PLN Rayon Kediri Kota, Untuk mengetahui respons pihak PLN Kediri Kota dalam menghadapi keluhan pelanggannya. Penelitian ini dilakukan di wilayah kerja PLN Rayon Kediri Kota. Waktu penelitian pada tanggal 18 Maret 2017 sampai dengan 24 Maret 2017. Dalam penulisan skripsi ini, penulis menggunakan teknik pengumpulan data primer yaitu dengan membagikan kuesioner terhadap pelanggan PLN Rayon Kediri Kota yang datang ke loket pembayaran dan pelayanan PLN Rayon Kediri Kota. Berdasarkan hasil penelitian kualitas pelayanan yang dilakukan oleh PLN Rayon Kediri Kota sudah cukup memuaskan pelanggannya terbukti dengan hasil kuesioner yang telah dilakukan terhadap 100 responden PLN Rayon Kediri Kota.

PENGARUH LOKASI, KUALITAS PRODUK TABUNGAN, KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH DALAM MENABUNG DI BMT ADZKIYAH KHIDMATUL UMMAH DI KOTA METRO

2019 ◽  
Vol 3 (2) ◽  
pp. 439
Author(s):  
Suwarto Suwarto ◽  
Risa Anggraini
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Linear Regression Analysis ◽  
Requirements Analysis ◽  
Primary Data ◽  
Homogeneity Test ◽  
Linearity Test

This research is motivated by customer satisfaction which is a customer action to save. The purpose of this study was to determine the ef ect of location, quality of savings products, service quality on customer satisfaction. In this study using primary data collected by explanatory research methods and sample collection techniques in the form of accidental sampling of BMT customers Adzkiyah Khidmatul Ummah using a questionnaire with a likert skla in BMT Adzkiyah Khidmatul Ummah in Metro City. Testing the instrument requirements used include validity, reliability testing. Requirements analysis using normality test, linearity test, homogeneity test. And analysis tools using multiple linear regression with partial test (t test), simultaneous test (f test), coef icient of determination test (R2). As testing requirements analysis and hypothesis testing. Based on the results of research using multiple linear regression analysis obtained location influences customer satisfaction, the quality of savings products does not af ect customer satisfaction, and service quality influences customer satisfaction.

E. Analisis Kualitas Sumber Daya ManusiaTerhadap Ketepatan Waktu Laporan SPJ Pengeluaran (Studi Kasus pada Dinas Lingkungan Hidup Provinsi Jawa Timur)

2021 ◽  
Vol 6 (1) ◽  
pp. 53
Author(s):  
Mochamad Khoirul Machfuda ◽  
Hj. Nanik Kustiningsih MM.
Keyword(s):  
Human Resources ◽  
Primary Data ◽  
Valid Evidence ◽  
Data Source ◽  
Work Units ◽  
Operational Activities ◽  
Conducting Research ◽  
Internal Accounting ◽  
Regional Work

Abstrak Belanja Satuan Kerja Perangkat Daerah (SKPD) tentunya sangat berkaitan dengan setiap lembaga pemerintah. Belanja SKPD merupakan pengeluaran dana yang digunakan untuk membiayai kegiatan operasional kantor, dimana setiap pengeluaran atau belanja harus dilengkapi bukti yang lengkap dan sah yang akan digunakan untuk proses penyusunan SPJ Pengeluaran. Oleh karena itu, peneliti tertarik melakukan penelitian yang bertujuan untuk menganalisis pengaruh kualitas sumber daya manusia, pemanfaatan teknologi informasi, dan pengendalian akuntansi internal terhadap ketepatan waktu pelaporan SPJ Pengeluaran di Dinas Lingkungan Hidup Provinsi Jawa Timur. Penelitian ini menggunakan metode analisis kualitatif dan kuantitatif. Sumber data yang digunakan adalah data primer yang diperoleh langsung dari Dinas Lingkungan Hidup Provinsi Jawa Timur. Hasil penelitian menunjukkan bahwa Dinas Lingkungan Hidup Provinsi Jawa Timur  menunjukkan bahwa kualitas sumber daya manusia, memberikan pengaruh yang positif dan signifikan terhadap ketepatan waktu laporan SPJ Pengeluaran  Dinas   Kata Kunci : kualitas sumber daya manusia, ketepatan waktu, laporan pertanggungjawaban Abstract Expenditures for regional work units (SKPD) are of course closely related to every government agency. SKPD expenditure is an expenditure of funds used to finance office operational activities, where each expenditure or expenditure must be accompanied by complete and valid evidence that will be used for the process of preparing the SPJ for Expenditure. Therefore, researchers are interested in conducting research that aims to analyze the influence of the quality of human resources, the use of information technology, and internal accounting controls on the timeliness of reporting SPJ Expenditures at the Environmental Office of East Java Province. This research uses qualitative and quantitative analysis methods. The data source used is primary data obtained directly from the Environmental Office of East Java Province. The results showed that the Department of Environment of the Province of East Java showed that the quality of human resources had a positive and significant effect on the timeliness of the SPJ report on official expenditures.   Keyword : the quality of human resources,timeliness, accountability

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