scholarly journals EVALUASI TINGKAT KEPUASAN PASIEN RAWAT JALAN TERHADAP PELAYANAN KEFARMASIAN DI INSTALASI FARMASI RUMAH SAKIT UMUM KARYA BAKTI UJUNG BANDAR RANTAUPRAPAT

2021 ◽  
Vol 4 (2) ◽  
pp. 56-63
Author(s):  
Novycha Auliafendri ◽  
Khoiria Ramayani Tanjung
Keyword(s):  
Patient Satisfaction ◽  
Direct Evidence ◽  
Service Providers ◽  
Pharmaceutical Services ◽  
Best Interests ◽  
Quality Service ◽  
Health Service Providers ◽  
Level Of Satisfaction ◽  
Sense Of Security

Good quality service is an important part that must be provided by health service providers, including hospitals. In providing health services, hospitals are required to provide a sense of security and quality that prioritizes the best interests of patients. Patients who are satisfied with the services provided will have a good perception. Conversely, patients who feel dissatisfied will have a bad perception. The purpose of this study was to determine and measure the quality of pharmaceutical services at the Pharmacy Installation of Karya Bakti General Hospital, Ujung Bandar Rantauprapat, so that a study on the level of outpatient satisfaction with pharmaceutical services at IFRSU was carried out. Karya Bakti Ujung Bandar Rantauprapat. The research was conducted by giving respondents, in this case the patient and the patient's family, a questionnaire to fill out. The questionnaire given contains 23 questions regarding the level of respondent satisfaction with pharmaceutical services at the Pharmacy Installation of Karya Bakti Hospital, Ujung Bandar Rantauprapat. The results of the 5 dimensions of the level of satisfaction include: reliability, reliability, reliability, 83.2%, responsiveness, 85.3%, empathy (empathy) 86.6%, tangibles (direct evidence) 67.28%. , the assurance dimension (guarantee) 84.7%. The results of research on the level of patient satisfaction with pharmaceutical services at the Pharmacy Installation of the Karya Bakti Hospital in Ujung Bandar Rantauprapat can be concluded that the average level of satisfaction of patients and their families with pharmaceutical services at the Pharmacy Installation of RSU Karya Bakti Ujung Bandar Rantauprapat is 81.41%. This means that patients and their families are very satisfied with pharmaceutical services at the Pharmacy Installation of Karya Bakti Hospital, Ujung Bandar Rantauprapat.

scholarly journals Tingginya Mutu Pelayanan Keperawatan Berpengaruh terhadap Kepuasan Pasien di BLUD RS Benyamin Guluh Kolaka

2020 ◽  
Vol 5 (2) ◽  
pp. 9-12
Author(s):  
Evodius Nasus ◽  
Grace Tedy Tulak
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Service Providers ◽  
Positive Impact ◽  
Cross Sectional ◽  
Health Service Providers ◽  
Nursing Services ◽  
Level Of Satisfaction ◽  
Quality Of Nursing

Hospitals as health service providers are expected to always prioritize patient satisfaction through improving the quality of services performed. One indicator to assess the quality of health services is to measure the level of satisfaction of patients who are recipients of health services. This research aims to analyze the effect of the quality of nursing services with patient satisfaction at BLUD Benyamin Guluh Kolaka Hospital. The research method used was an analytic survey with a cross-sectional approach. The population and sample were 75 patients in the internal and surgical rooms which were obtained by the accidental sampling method. The results result showed that significantly the high quality of nursing services can affect patient satisfaction (p=0.000 < p=0.05). The conclusion of this study is that the higher the quality of nursing services, the more positive impact on satisfaction felt by patients otherwise.

scholarly journals Analysis of an Effect Quality Pharmaceutical Services on the Satisfaction of Patients in Royal Prima Public Hospital Medan

2021 ◽  
Vol 8 (1) ◽  
pp. 20-28
Author(s):  
Fanny Yaren Sitompul ◽  
Sri Wahyuni Nasution ◽  
Chrismis Novalinda Ginting
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
General Hospital ◽  
Public Hospital ◽  
Direct Evidence ◽  
Pharmaceutical Services ◽  
Quality Of Services ◽  
Pharmacy Services ◽  
Patient’S Satisfaction

Based on a predecessor survey conducted by researchers of 30 outpatients at the Royal Prima Medan Hospital in July 2019, it showed that out of 30 patients, 23 patients expressed dissatisfaction with the quality of service and availability of drugs at the Pharmacy Installation of the Royal Prima Medan General Hospital. Where the patient's satisfaction states that there is still a lack of direct evidence (tangibles), reliability, responsiveness, assurance (assurance), empathy, hospitals and employees of outpatients at Royal Prima Hospital, Medan. This paper described Knowing the Analysis of the Effect of Pharmacy Service Quality on Outpatient Satisfaction at the Royal Prima Medan General Hospital in 2019. There is an effect of the quality of pharmaceutical services (appearance, reliability, responsiveness, assurance, and empathy) on outpatient satisfaction at Royal Prima Medan General Hospital. 2019. It is hoped that the pharmacy installation of the Royal Prima Medan General Hospital will improve the quality of services that are more optimal to achieve maximum patient satisfaction values. If the quality of pharmacy services at Royal Prima Medan General Hospital is improved, patient satisfaction will also increase. Keywords: Quality of Pharmacy Services and Patient Satisfaction.

ANALISIS KEPUASAN PASIEN RAWAT JALAN DALAM PELAYANAN RESEP DI INSTALASI FARMASI RUMAH SAKIT UMUM LIRBOYO TAHUN 2019

2021 ◽  
Vol 3 (1) ◽  
pp. 126
Author(s):  
Djembor Sugeng Walujo ◽  
Krisogonus Ephrino Seran ◽  
Nurul Utami
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Providers ◽  
Direct Evidence ◽  
T Test ◽  
Pharmaceutical Services ◽  
Care Providers ◽  
Five Dimensions ◽  
Average Value

<p class="TableParagraph">Health care is an important factor in improving the health and welfare erajat every insane worldwide. Patient satisfaction is an important problem for health care providers. This is the word of mouth promotion for prospective patients to expect more positive for the operation of hospitals. This study aims to determine patient satisfaction BPJS participants and the general patient satisfaction in service pharmacy prescriptions in the outpatient RSU Lirboyo Kediri. The samples in this study were selected patients with accidental sampling method as many as 85 patients and 85 patients BPJS general. The analysis was done by using a questionnaire RATER method using gap test, customer window, and test independent sample t-test. The quality of pharmaceutical services that in terms of the average value of five dimensions of reliability, collateral, direct evidence, empathy and responsiveness to patient BPJS negative gap values obtained for -0012 with the level of patient satisfaction is less satisfied. The quality of pharmaceutical services that in terms of the average value of five dimensions of reliability, guarantees, direct evidence, empathy and responsiveness to public patients obtained positive gap value of 0.032 with a degree of satisfaction is satisfied.Test results <em>Independent sample t-test </em>available significant value of 0.620&gt; 0.05. Thus, it can be said that satisfaction outpatients and patients BPJS general users significantly no difference.</p><p class="TableParagraph"> </p>

scholarly journals LEVEL OF PATIENT SATISFACTION TOWARDS PHARMACY SERVICES IN KIMIA FARMA TALANGSARI PHARMACY

2021 ◽  
Vol 4 (1) ◽  
pp. 14-18
Author(s):  
Rina Dias Agustina ◽  
Amaliyah Nurul Hidayah
Keyword(s):  
Patient Satisfaction ◽  
Prescription Drugs ◽  
Cross Sectional Study ◽  
Pharmaceutical Services ◽  
Pharmacy Services ◽  
Sectional Study ◽  
Cross Sectional ◽  
Level Of Satisfaction ◽  
Qualitative Descriptive

Pharmacy is one of the health service place that has product and service activities that are highly dependent on patient satisfaction. Patient satisfaction can be used as a benchmark for companies to develop their business in the future. The purpose of this study was to determine the level of patient satisfaction with pharmaceutical services at Kimia Farma Pharmacy Talangsari Jember. The type of this research was qualitative descriptive using cross sectional study. The population were patients who came to buy prescription or non-prescription drugs at the Kimia Farma Pharmacy Talangsari Jember in June 2020 with a total samples of 100 patients. The result showed that patient satisfaction to the services at Kimia Farma Pharmacy Talangsari Jember were quiet satisfied in reliability dimensions (60%) and tangible dimensions (55%) also in responsiveness dimensions (48%) and less satisfied in empathy dimensions (54%) and assurance dimensions (41%). It can be concluded that the level of patient satisfaction with pharmaceutical services at Kimia Farma Pharmacy Talangsari Jember were  Keywords: level of satisfaction, quality of service

Relationship between the Responsiveness of Service Providers with Patient Satisfaction at Three Conventional Radiography Services in Denpasar

2016 ◽  
pp. 75
Author(s):  
Cokorda Istri Ariwidyastuti ◽  
P.P. Januraga ◽  
Dyah Pradnyaparamita Duarsa
Keyword(s):  
Patient Satisfaction ◽  
Service Providers ◽  
Univariate Analysis ◽  
Conventional Radiography ◽  
Cross Sectional Survey ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
The Relationship

Background and purpose: Patient satisfaction, including on radiography services, is an important component of health care provision. Surveys on patient satisfaction have been carried out particularly in government hospitals, but a more detailed study to determine the relationship between patient satisfaction with the responsiveness of service providers has yet to be carried out. This study aims to determine the relationship between the six domains of responsiveness of service providers and outpatient satisfaction at three conventional radiography facilities in Denpasar.Methods: Study was conducted by cross-sectional survey of 158 respondents selected consecutively in three conventional radiography services, namely a government hospital, a private hospital and a private radiology clinic. Data were collected through interviews using modified questionnaires on responsiveness from WHO. Data were analyzed by univariate, bivariate (chi-square test) and multivariate logistic regression method.Results: Univariate analysis indicated that patient satisfaction was 69% but still below the minimum service standards (>80,0%). Multivariate analysis showed that factors associated with satisfaction were the domain of attention (AOR= 3.77; 95%CI: 1.62-8.76), the quality of infrastructure (AOR=4.57; 95%CI: 1.61-12.93) and communication (AOR=6.30; 95%CI: 1.75-22.64).Conclusion: Patient satisfaction was generally still below the standard. Domains of responsiveness associated with patient satisfaction were the quality of infrastructure, level of attention and communication skills of service providers.

scholarly journals Pelayanan Prima Perawat Berdasarkan Persepsi Pasien di Ruang Rawat Inap Talaga Bodas (Penyakit Dalam Pria Kelas 3) Rumah Sakit Tingkat II 03.05.01 Dustira Cimahi 2019

2020 ◽  
Vol 5 (1) ◽  
pp. 42-46
Author(s):  
Lilis Rohayani ◽  
Iin Inayah ◽  
Anisa Shofiyani Shoumi ◽  
Andria Pragholapati
Keyword(s):  
Patient Satisfaction ◽  
Service Providers ◽  
Sampling Technique ◽  
Standard Operating Procedure ◽  
Total Sample ◽  
Service Excellence ◽  
Excellent Service ◽  
Questionnaire Method ◽  
Two Stages

ABSTRACT Excellent service is the attitude or way of service providers who play a major role in creating satisfaction for patients, so the hospital's effort to improve the quality of service and patient satisfaction is to implement service excellence. Factors that must be applied by nurses in providing excellent service, including abilities, attitudes, appearance, attention, action and accountability. This study aims to determine the description of excellent service nurses based on patient perceptions in the Talaga Bodas inpatient (Class 3 Male Disease) Kindergarten II Hospital 03.05.01 Dustira Cimahi City in 2019. The study design was an analytic survey. The total sample of 149 respondents using purposive sampling technique with inclusion and exclusion criteria. Data collection was performed using a Likert scale questionnaire method. Analysis of data through two stages, namely univariate to see the frequency distribution. The results showed as many as 80 respondents (53.7%) felt excellent service. It is recommended that each inpatient room has a standard operating procedure standard (SOP) so that all nurses know the steps - good steps to perform excellent service to increase patient satisfaction. Keyword: Service Excellent, Nurse Hospital

scholarly journals Gambaran Kepuasan Pasien terhadap Pelayanan Klinik Perioperatif Terintegrasi di RSUP Prof. Dr. R. D. Kandou

e-CliniC ◽  
2019 ◽  
Vol 7 (2) ◽  
Author(s):  
Muliana E. Datu ◽  
Lucky T. Kumaat ◽  
Barry I. Kambey
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Direct Evidence ◽  
Descriptive Study ◽  
Education Level ◽  
High School Education ◽  
Central Hospital ◽  
Calculation Results ◽  
Very High

Abstract: Satisfaction is closely related with expected service and reality of the service available at the hospital. Satisfaction will be achieved if the performance is in line with the expectation of the patient. This study was aimed to obtain an overview of patient satisfaction towards the service provided by the Integrated Perioperative Clinic of Prof. Dr. R. D. Kandou Hospital. This was a descriptive study using questionnaire. Respondents were patients/families who received services at the clinic. The results showed a total of 100 respondents involved in this study, consisting of 30 females (30%) and 70 males (70%). Most respondents aged early to late adulthood numbering as many as 46 respondents (46%). The majority of respondents numbering 44 respondents (44%) had high school education level. Based on the analysis, high calculation results were obtained categorized as very good or very satisfied. In conclusion, the level of patient satisfaction towards the service provided by the Integrated Perioperative Clinic of Prof. R. D. Kandou Central Hospital based on the quality of service scale measuring direct evidence (tangibles), reliability, comprehension (responsiveness), assurance, and empathy was very high. It means that patients are very satisfied with the services provided by the clinic.Keywords: patient satisfaction, quality of service, perioperative clinic Abstrak: Kepuasan sangat berkaitan dengan pelayanan yang diharapkan dan kenyataan pelayanan yang telah diberikan di rumah sakit. Kepuasan akan terpenuhi bila pelayanan yang diberikan dirasakan telah sesuai dengan harapan pasien. Penelitian ini bertujuan untuk mengetahui gambaran kepuasan pasien terhadap pelayanan klinik perioperatif terintegrasi di RSUP Prof Dr. R. D. Kandou. Jenis penelitian ialah deskriptif dengan menggunakan kuesio-ner. Responden penelitian ialah pasien yang mendapatkan pelayanan di klinik perioperatif. Hasil penelitian mendapatkan total 100 responden yang terdiri dari 30 orang perempuan (30%) dan 70 orang laki-laki (70%). Responden berusia dewasa awal dan dewasa akhir yang terbanyak yaitu 46 orang (46%). Sebagian besar responden memiliki tingkat pendidikan SMA sebanyak 44 orang (44%). Hasil analisis mendapatkan hasil perhitungan yang tinggi dan masuk dalam kategori sangat baik atau sangat puas. Simpulan penelitian ini ialah tingkat kepuasan pasien terhadap pelayanan klinik perioperatif terintegrasi di RSUP Prof. Dr. R. D. Kandou Manado berdasarkan skala kualitas pelayanan yaitu bukti langsung (tangibles), kehandalan (reliability), daya tangkap (responsiveness), jaminan (assurance), dan empati (empathy) sangat tinggi yang berarti pasien merasa sangat puas atas pelayanan yang diberikan oleh klinik perioperatif terintegrasi.Kata kunci: kepuasan pasien, kualitas pelayanan, klinik perioperatif

scholarly journals Hubungan Mutu Pelayanan Keperawatan dengan Tingkat Kepuasan Pasien di Ruang Asoka RSUD Dr. R. Koesma Tuban

2019 ◽  
Vol 1 (1) ◽  
pp. 85-93
Author(s):  
Tiara Putri Ryandini ◽  
Lukman Hakim
Keyword(s):  
Patient Satisfaction ◽  
Rank Correlation ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Cross Sectional ◽  
Correlation Test ◽  
Nursing Services ◽  
Level Of Satisfaction ◽  
Quality Of Nursing

The lack of patient satisfaction is due to the increasing demands of the patient's needs, but this is not accompanied by improvements in nurses' actions. If the customer feels dissatisfied with a service provided, then that service can be ascertained to be ineffective and inefficient. This is especially important for public services. Providing services to the community as done by RSUD Dr. R. Koesma Tuban, needs to get attention, especially in the quality of services to suit the needs and expectations of the community. This study focuses on the quality of nursing services and the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study aims to determine the relationship between the quality of nursing services with the level of patient satisfaction in the Asoka Hospital Dr. R. Koesma Tuban. This study uses analytic survey research with cross sectional approach, while the data analysis used is the Spearman Rank correlation test. The population used in this study were patients in the Asoka room of RSUD dr. R. Koesma Tuban who fit the inclusion criteria as many as 155, with a large sample of 112 respondents using a simple random sampling technique. The results showed that most patients were quite satisfied with the quite good nursing services. Spearmen Correlation Test Results (rs) obtained, the variable quality of nursing services (p <0.05) has a relationship to the level of patient satisfaction with moderate correlation (r = 0.476) and the direction of the positive correlation which means the better the quality of nursing services, the higher the level of satisfaction patient.Almost half of the nurses at Asoka Room  RSUD dr. R. Koesma Tuba have a good quality nursing service. Almost half of the patient at Asoka Room RSUD dr. R. Koesma Tuban feel satisfy with nurse’s service; there is a correlation between the quality of nurse service and the level of patient satisfaction  at Asoka Room RSUD dr. R. Koesma Tuban.

scholarly journals Analisis Tingkat Kepuasan Pasien BPJS Pada Pelayanan Kefarmasian Di Apotek Klinik SATKES PUSDOKKES MABES POLRI

2020 ◽  
Vol 1 (02) ◽  
pp. 29
Author(s):  
Okpri Meila
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Sampling Technique ◽  
Pharmaceutical Services ◽  
Service Satisfaction ◽  
Satisfaction Level ◽  
Cross Sectional ◽  
Five Dimensions ◽  
Level Of Satisfaction ◽  
Quota Sampling

Service satisfaction is achieved if what the patient gets exceeds what is expected. This study to determine the level of BPJS patient satisfaction and dimensions affect the level of satisfaction with pharmaceutical services provided in Drugstore Clinic Satkes Pusdokkes Headquarter Police. This reasearch was conducted the data of patients who were treated and carried out in cross sectional, by distribution questioner and analyzed descriptive. Reasearch subjects were teken by quota sampling technique. The level of satisfaction of this study was measured based on five dimensions of service quality and analyzed using percentase and likert scalet. The results of the showed that patients who were treated at the Drugstore Clinic Satkes Pusdokkes Headquarter Police were satisfied with the services provided by the services provided Keyword : Satisfaction level, pharmaceutical services, BPJS

Comparative analysis of patient satisfaction with COVID-19 medical care provided in telemedicine center

2021 ◽  
pp. 73-77
Author(s):  
A. V. Starshinin ◽  
A. A. Tyazhelnikov ◽  
A. V. Pogonin ◽  
E. V. Kostenko
Keyword(s):  
Patient Satisfaction ◽  
Comparative Analysis ◽  
Statistical Analysis ◽  
Medical Care ◽  
Dynamic Assessment ◽  
Medical Services ◽  
Level Of Satisfaction ◽  
Time Periods ◽  
High Level

The article presents the results of a dynamic analysis of the satisfaction of patients diagnosed with CAVID‑19 with the quality of medical services provided remotely at the telemedicine centre in Moscow in 2020.Purpose of research. Conduct a dynamic assessment of patient satisfaction with the quality of remote medical services provided in different time periods.Material and methods. The results of an anonymous survey of 424 patients on the quality of remote medical services were dynamically evaluated. The first group (138) received medical care from 01.04 to 30.04, the second one (286) – from 01.06 to 30.06 of 2020 after the implementation of measures to improve them. Statistical analysis was performed using IBM SPSS Statistics 20.0.Results. When analysing the results, a high level of patient satisfaction was revealed, but there was a significant (p < 0.05) difference in the level of satisfaction between the groups. The factors of connection between telemedicine services and patient satisfaction were identified, which served as the basis for organizational measures.Conclusion. Providing medical services using telemedicine technologies can be considered as one of the most effective ways to provide medical care.

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