scholarly journals Analysis Of Indicators Gross Death Rate And Net Death Rate In Waled General Hospital Cirebon District

2019 ◽  
Vol 6 (2) ◽  
pp. 38-41
Author(s):  
Reza Noviar ◽  
Jaenudin ◽  
Loura Weryco Latupeirissa
Keyword(s):  
General Hospital ◽  
Death Rate ◽  
Descriptive Study ◽  
A Value ◽  
Standard Set ◽  
Quality Of Health Services ◽  
Observation Method ◽  
Ideal Limit ◽  
The Ideal

Based on preliminary studies conducted at Waled General Hospital the value of GDR and NDR has increased beyond the ideal standard set by the Ministry of Health, namely for GDR = ≤ 45 ‰ and for NDR = ≤ 25 ‰. The GDR in 2013 was 49.95 ‰, and in 2014 it was 61.10 ‰, while the NDR in 2013 was 19.71 ‰, and in 2014 it was 24.30 ‰. The results of the 2013 and 2014 calculations show the value of the GDR and NDR indicator numbers getting higher year after year. This type of research is a descriptive study. The method used is the observation method. The purpose of this study is to analyze the results of GDR and NDR calculations. Data collection procedures in this study by recording the results of monthly recapitulation of inpatient visits about GDR and NDR in 2013-2017. The population and sample in this study were GDR and NDR records from 2013 to 2017. The time of the study was conducted on 28 July 2018 in Waled County General Hospital. From the observations obtained the value of GDR and NDR in 2013-2017 tends to increase and decrease beyond the ideal limit that has been set. The lowest NDR was in 2013 with a value of 19.71 ‰, and the highest in 2015 with a value of 27.60 ‰. The lowest GDR was in 2013 with a value of 49.95 ‰, while the highest GDR was in 2016 with a value of 64.43 ‰. From the results of the study it is suggested that it is necessary to carry out medical audits and in-depth interventions regarding the improvement of GDR and NDR indicators and graph the GDR and NDR, so that they can always monitor the rise or fall of these indicator numbers, and for planning efforts to improve the quality of health services.

scholarly journals HUBUNGAN DIMENSI KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN RAWAT INAP PADA RSUP DR TADJUDDIN CHALID MAKASSAR

2021 ◽  
Vol 7 (2) ◽  
pp. 90
Author(s):  
Nurhasma Nurhasma ◽  
Andi Syamsul Rijal ◽  
Rahmawati Azis
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Hospital Data ◽  
Chi Square ◽  
Test Analysis ◽  
Chi Square Test ◽  
Standard Set ◽  
Quality Of Health Services ◽  
The Government

Quality in a Hospital Service is closely related to Inpatient Patient Satisfaction in Hospitals in Indonesia. Patient satisfaction is one of the important indicators to control the quality of health services in hospitals. The results of the study indicate that the level of patient satisfaction in several hospitals in Indonesia is still below the standard set by the government (>90%). The purpose of this study was to determine the relationship between the dimensions of the quality of health services with the satisfaction of inpatients at the hospital. Data analysis used univariate, bivariate (Chi-Square test) and multivariate (Logistic Regression test) analysis. The results showed that the level of patient satisfaction was 96.6%, this means that the satisfaction level of inpatients in hospitals in Indonesia is good because it meets the customer satisfaction standards set by the Indonesian Ministry of Health (>90%). Multivariate analysis showed a significant relationship between, service, environment and hospital facilities. The results of this study can be concluded that the quality of health services received by atients is very influential on patient satisfaction itself

scholarly journals PENGETAHUAN DAN SIKAP TENAGA KESEHATAN TERHADAP PELAPORAN DAN SISTEM PELAPORAN MEDICATION ERROR DI RSU MONOMPIA GMIBM KOTA KOTAMOBAGU

PHARMACON ◽  
2019 ◽  
Vol 8 (2) ◽  
pp. 360
Author(s):  
Dwi Baluntu ◽  
Weny I. Wiyono ◽  
Marina Mamarimbing
Keyword(s):  
Health Services ◽  
Medication Error ◽  
General Hospital ◽  
Medication Errors ◽  
Health Workers ◽  
Disciplinary Action ◽  
Qualitative Descriptive ◽  
Quality Of Health Services ◽  
Depth Interviews

ABSTRACT This research to determine the knowledge and attitudes of health workers regarding reporting and reporting systems of medication errors has been carried out. Medication errors is any event that can cause or resulted  in improper health services or harm to patients that actually can be avoided. This research is a qualitative descriptive study using in-depth interviews with data analysis conducted using thematic analysis. The results showed that the health workers at Monompia General Hospital GMIBM Kotamobagu did not understand the reporting of medication errors, decision making to report medication errors was determined by the severity of the result of errors and lack of reporting due to fear of disciplinary action and fear of losing their jobs. Monompia General Hospital GMIBM Kotamobagu City continues to strive to improve the quality of health services, but the limitations of facilities and infrastructure as well as human resources were the obsracles. Keywords : Knowledge, Medication Errors, Reporting System ABSTRAK Telah dilakukan penelitian untuk mengetahui pengetahuan dan sikap tenaga kesehatan mengenai pelaporan dan sistem pelaporan medication error. Medication error merupakan setiap kejadian yang dapat menyebabkan atau berakibat pada  pelayanan kesehatan yang tidak tepat atau membahayakan pasien yang sebenarnya dapat dihindari. Penelitian ini merupakan penelitian yang bersifat deskriptif kualitatif menggunakan wawancara mendalam dengan analisis data yang dilakukan menggunakan tematik analisis. Hasil penelitian menunjukan bahwa tenaga kesehatan  di RSU Monompia GMIBM Kota Kotamobagu belum memahami mengenai pelaporan medication error, pengambilan keputusan untuk melaporkan kesalahan pengobatan ditentukan oleh tingkat keparahan hasil dari kesalahan dan minimnya tingkat pelaporan disebabkan karena tenaga kesehatan takut tindakan disiplin serta takut kehilangan pekerjaan. RSU Monompia GMIBM Kota Kotamobagu terus berupaya untuk meningkatkan mutu pelayanan kesehatan, tetapi keterbatasan sarana dan prasarana serta sumber daya manusia menjadi kendala tesendiri. Kata kunci : Pengetahuan, Medication error, sistem pelaporan

scholarly journals IDENTIFIKASI WASTE DI RUANG RAWAT JALAN DAN RAWAT INAP RUMAH SAKIT ISLAM SURABAYA

2018 ◽  
Vol 2 (2) ◽  
pp. 175-180
Author(s):  
Puryanti Puryanti
Keyword(s):  
Waiting Time ◽  
Program Implementation ◽  
Process Analysis ◽  
Healthcare Providers ◽  
Descriptive Study ◽  
Payment Method ◽  
Business Process Analysis ◽  
Quality Of Health Services ◽  
Analysis Category

Hospitals as healthcare providers are demanded more competitive in the era of national healthinsurance. Therefore the hospital faces the challenges of improving the quality of health services byusing available resources. The study aims to to identify waste in outpatient and inpatient rooms ofSurabaya Islamic Hospital. The descriptive study involved 90 patients from outpatient and inpatientrooms. The study found waste by defect category, waiting time, non utilize talent, transportation,inventory, motion, and extra processing based on business process analysis. Category of waste overproduction not found. The causes of the occurrence of waste most comes from the man, material, andmethod factors. Program recommendations include scheduling patient-based arrival of servicegroup, visite scheduling and polyclinic service and temporary payment method change, for inpatientprogram program consisting of 5R program implementation, rearranging standard operatingprocedure of patient's diet information, improvement of prescribing system for patient and standardoperating procedure rearrangement return of insurance patients.

scholarly journals ANALYSIS OF IMPLEMENTATION OF MINIMUM SERVICE STANDARDS IN EMERGENCY INSTALLATION (IGD) OF REGIONAL PUBLIC HOSPITAL (RSUD) OF I LAGALIGO WOTU LUWU TIMUR DISTRICT

2021 ◽  
Vol 10 (2) ◽  
pp. 313-320
Author(s):  
Desak Nyoman Suartini ◽  
Andi Syamsul Bachri Jamal ◽  
Anas Budi
Keyword(s):  
Emergency Department ◽  
Human Resources ◽  
General Hospital ◽  
Health Workers ◽  
Bivariate Analysis ◽  
Research Subjects ◽  
Cross Sectional ◽  
A Value ◽  
Service Standards

Background: Hospital Minimum Service Standards (SPM) are provisions for hospitals issued by the Minister of Health of the Republic of Indonesia in the context of government efforts to ensure the quality of hospital services. This Minimum Service Standard can be used as a guideline for the quality of service for every hospital in Indonesia. The Minimum Service Standard (SPM) is a quality guideline issued by the Minister of Health regarding the minimum service that must be provided by the hospital, where each hospital is required to assess and provide services in accordance with the Minimum Service Standards (SPM). Objectives: A study to analyze the implementation of minimum service standards in the Emergency Department (IGD) Regional General Hospital (RSUD) I Lagaligo, East Luwu. Methods: The research used in this research is descriptive analytic with a cross-sectional approach, in which all observed variables are measured simultaneously when the research is taking place. This research was conducted in the Emergency Room Installation Room (IGD) Regional General Hospital (RSUD) I Lagaligo East Luwu. Sample selection with total sampling technique. The research subjects were 33 respondents in the IGD Lagaligo Wotu East Luwu Regional Hospital. Results: Infrastructure and human resources with minimum service standards. The results showed that the results of the bivariate analysis used the Chi-Square Test. It shows that there is a relationship between infrastructure and minimum service standards with a value of p = 0.008, there is a relationship between human resources and minimum service standards with a value of p = 0.000. Conclusion: There are infrastructure facilities that can be used directly by health workers for the benefit of patients in the form of tools, materials, comfortable rooms and others. The human resources in the emergency department of Lagaligo Wotu Hospital are of good quality.

scholarly journals QUALITY SERVICE STRATEGY IN IMPROVING PERFORMANCE OF PUSKESMAS SERVICE AREA OF MRANGGEN DISTRICT

2018 ◽  
Vol 2 (2) ◽  
pp. 112
Author(s):  
Nanang Wahyudin
Keyword(s):  
Health Center ◽  
Problem Formulation ◽  
Quality Standard ◽  
Quality Of Services ◽  
Qualitative Descriptive ◽  
Standard Set ◽  
Quality Of Health Services ◽  
The Government ◽  
Descriptive Method

This study aims to analyze the quality of services available at the health center of Mranggen in order to formulate a strategy to improve the quality of health services of Puskesmas by analyzing the importance and level of performance in six dimensions of service quality (Tangibles, Reliability, Responsiveness, Assurance, Empathy and Accessibility) to produce performance (performance) that can satisfy customers. The data analysis of this research was conducted by qualitative descriptive method, to answer the problem formulation about how to improve the quality of health service of Mranggen in accordance with the quality standard set by the Government, then used "Importance-Performance Analysis" with Cartesian diagram, the number of samples of this study 75 respondents taken from three Puskesmas available at Puskesmas Mranggen. The result of the research shows that the dimension of Responsiveness is the main priority to improve the quality of service because it has the highest importance of 81.3%, while the performance is still low with the level of conformity of 71%, while the next sequence based on the level of conformity is Assurance dimension, Accessibility, Tangibles, Reliability, and Empathy. Thus the whole health center Mranggen considered good enough from the level of customer satisfaction.

scholarly journals Analyzed Quality of Senior High School Biology Olympiad Questions at West Sumatera, Riau, Jambi, and Bengkulu in 2018

2019 ◽  
Vol 3 (2) ◽  
pp. 142-150
Author(s):  
Eka Aghnia Syarif ◽  
Syamsurizal Syamsurizal
Keyword(s):  
High School ◽  
Quantitative Analysis ◽  
Descriptive Study ◽  
Senior High School ◽  
High School Biology ◽  
School Year ◽  
A Value ◽  
Level Of Difficulty ◽  
Distinguishing Features

The aim of this study to determine the quality of items in terms of analysis : 1) the validity of content and empirical, 2) reliability, 3) level of difficulty, 4) distinguishing features, and 5) the function of detractors. This research is a descriptive study. The sample was a set of biology olimpic question for senior high school year 2018/209 in West Sumatera, Riau, Jambi, and Bengkulu. Quantitative analysis was performed by using Anates, while for the qualitative analysis carried out by the study table. Based on the results of data analysis, the result for the review of aspects : 1) the validity of the content 52.5% are invalid matter, 2) reliability, the test has a value of 0.6 belong to the category enough, 3) the level of difficulty, 1,6% classified as very easy matter, 1,6% easy, 36.6% about the medium, 41,6% about the difficult, and 18.3% about the very difficult, 4) different power, 65% of matter which is classified as very bad, 28.5% about the relatively ugly, 6.6% about enough, and 0% items good, 5) function options, for options that are not qualified humbug is 36.6% and the quality is 63,3%. It can be concluded that the end of the senior high school biology olympiadquestions at West Sumatera, Riau, Jambi, and Bengkulu in 2018 through the 4.0 version of Anates program not meet both criteria.

scholarly journals THE ANALYSIS OF WEBSITE SERVICE QUALITY OF PRABUMULIH REGIONAL GENERAL HOSPITAL USING WEBQUAL 4.0 METHOD

2020 ◽  
Vol 5 (9) ◽  
pp. 82-88
Author(s):  
Andi Christian ◽  
Suhartini ◽  
Shella Dhika Anggun Lestari
Keyword(s):  
Service Quality ◽  
General Hospital ◽  
Information Quality ◽  
A Value ◽  
Service Interaction ◽  
Transaction Security

This research was conducted to find out how big the contribution of Prabumulih Regional General Hospital’s website was by using Webqual 4.0 Method in which three indicators were involved, namely usability, information quality, and service interaction based on responses of the respondents, the employees of Prabumulih Regional General Hospital. The overall result was that users’ satisfaction was above the average of 1.00. Thus, service quality of Prabumulih Regional General Hospital’s website met the satisfaction of the respondents or considered good. The highest score was usability indicator with a value of 1.095. It was due to an interesting display and ease of interaction of the website. As for the indicator of information quality, the value was 1.090 because according to the respondents, information quality of the website was good. The last indicator with the lowest value was service interaction with a value of 1.085. The reason was due to low transaction security and poor communication.

scholarly journals Analysis of maternity patients’ satisfactory to maternity room installment in Dr. Soetomo Hospital Surabaya

2020 ◽  
Vol 28 (1) ◽  
pp. 3
Author(s):  
M Reza Zulkarnain ◽  
Baksono Winardi
Keyword(s):  
Quality Improvement ◽  
Patient Satisfaction ◽  
Health Service ◽  
General Hospital ◽  
Observational Studies ◽  
Performance Level ◽  
Cross Sectional ◽  
Satisfaction Index ◽  
A Value

Objectives: To analyze the maternity patient satisfaction for services provided in the maternity room of Dr Soetomo General Hospital Surabaya.Materials and Methods: Cross-sectional observational studies. In this study only made observation without intervention. The data used in this study was obtained using form of questionnaires, using Likert Scale. The data is processed by using program SPSS v20 and Microsoft Excell 2007 programResults: During October - December 2017, based on importance performance analysis patient satisfaction divided into 4 quadrant (quadran A,B,C and D), quadrant A is a top priority for service quality improvement. Percentage of performance level nurse or doctor willing to help patient is 52,4%. Percentage of performance level nurse or doctor to inform when the service will be given is 59,9%. Percentage of performance level to keep patient as top priority is 70,3%. Percentage of performance level to look carefully to asptient is 87%. Percentage of performance level to respond patient requet immediately is 90. Based on custumer satisfaction index (CSI) the index score of patient satisfaction is 74,3%, which is that value dexcribes the overall patient in the maternity installation is satisfied with the health service provided.Conclusion: Patient of maternity room at Dr. Soetomo General Hospital is generally satisfied with the current quality of service performace. The value of patient satisfaction showed a value of 74,53% which means almost 75% of patient expectations is fulfilled and the remaining about 25% still need improvement. The particular concern in improvement of service is desire to always help patient, provide information about the treatment, patient always to be top priority, and raising individual attention to the patient.

GAMBARAN PERILAKU MOBILISASI DINI PASIEN POST OPERATIVE LAPARATOMY DI RSUD BANGLI

2021 ◽  
Vol 5 (1) ◽  
pp. 53
Author(s):  
Ni Ketut Suarningsih ◽  
I Gusti Ngurah Made Kusuma Negara, S.Kep., M.N.S ◽  
I Kadek Nuryanto
Keyword(s):  
Abdominal Cavity ◽  
Early Mobilization ◽  
Sampling Technique ◽  
Descriptive Study ◽  
Behavior Observation ◽  
Health Agencies ◽  
Standard Operating ◽  
Quality Of Health Services ◽  
Information Media

Latar belakang: Laparatomy adalah tindakan yang melibatkan rongga abdomen yang dapat dilakukan dengan pembedahan terbuka. Setelah dilakukan laparatomy, mobilisasi dini post-operative menjadi hal penting harus dilakukan sebagai upaya pencegahan komplikasi post operative.Tujuan: Tujuan penelitian ini adalah melihat gambaran perilaku mobilisasi dini pasien post-operative laparatomy Di RSUD BangliMetode: Penelitian ini merupakan penelitian deskriptif dengan sampel sebanyak 63 responden yang diambil dengan teknik accidental sampling. Pengumpulan data menggunakan lembar observasi perilaku mobilisasi diniHasil: Gambaran perilaku mobilisasi dini pasien post-operative laparatomy menunjukkan bahwa sebagian besar berkategori buruk (57,1%) dan perilaku mobilisasi dini dengan kategori baik sebanyak 42,9%.Kesimpulan: Peneliti menyarankan kepada instansi kesehatan dapat meningkatkan kualitas pelayanan kesehatan dengan menggunakan media informasi yang mudah dipahami dan mensosialisasikan Standar Operational Prosedur (SOP) tentang pentingnya mobilisasi dini pasca operative laparatomy.Kata kunci : Perilaku, Mobilisasi Dini, Pasien Post Operative Laparatomy ABSTRACTBackground: Laparatomy is a procedure involving the abdominal cavity that can be conducted with open surgery. After a laparatomy, early post-operative mobilization is an important thing to do as an effort to prevent post-operative complications.Purpose: The purpose of this study was to determine the early mobilization behavior of post-operative laparatomy patient in Bangli HospitalMethod: This research was a descriptive study with a sample of 63 respondents who were selected using accidental sampling technique. Data collection used early mobilization behavior observation sheetResult: Early mobilization behavior in post-operative laparatomy patients showed that most of them were in the bad category (57.1%) and the early mobilization behavior was in the good category as much as 42.9%.Conclusion: The researcher suggest that health agencies can improve the quality of health services by using easy-to-understand information media and socializing Standard Operating Procedures (SOP) about the importance of early mobilization after operative laparatomy. Keywords: Behavior, Early Mobilization, Post-Operative Laparatomy Patient

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