Review of research methods for evaluating passenger level of service at airports

2020 ◽  
Vol 129 ◽  
pp. 81-99
Author(s):  
Robert Szymczak
Keyword(s):  
Research Methods ◽  
Automatic Detection ◽  
Level Of Service ◽  
Service Research ◽  
Target Level ◽  
Advantages And Disadvantages ◽  
Service Characteristics ◽  
Qualitative Measure ◽  
Passenger Terminals

The passenger level of service is a qualitative measure used to relate the quality of passenger services provided by the airport. The level of service can be perceived in correlation with both quantified and unquantified service characteristics. The global IATA Level of Service (LoS) standards are based on the maximum queuing time and space required per passenger for various terminal sub-systems. The provided level of service by the airport influences passenger experience and therefore is an important factor of airport attractiveness for airlines. The level of service is correlated with terminal facilities size so it is necessary to take it into account when designing new airports. Decrease of the LoS below acceptable standard is a trigger for operational and physical improvements of existing processes. Moreover defining the target level of service is necessary to determine terminal capacity and set coordination parameters. This paper discusses the importance of level of service at airport passenger terminals and presents methods for LoS assessment. Advantages and disadvantages were identified of each level of service research: manual observation, automatic detection, calculation and simulation. The paper includes recommendations for evaluating level of service during airport planning and operations phase.

Analisis Kualitas Pelayanan Dalam Pelaksanaan Tera Dan Tera Ulang Alat Ukur, Timbang, Takar Dan Perlengkapannya (UTTP) Pada Bidang Perdagangan Dinas Koperasi, Perindustrian Dan Perdagangan Kabupaten Pacitan

2016 ◽  
Vol 3 (2) ◽  
pp. 159-173
Author(s):  
Susi Minarsih ◽  
Ary Sutrischastini
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Level Of Service ◽  
Research Use ◽  
Validity And Reliability ◽  
Analysis Instrument ◽  
Service Execution ◽  
Traditional Market ◽  
Convenience Sampling

The aims of this study are to measure the level of service quality and how to improve the quality of service execution in re-measurement tera and tera of UTTP in Commerce On duty Co-Operation, Industrial and Commerce Of Sub-Province of Pacitan. This research’s object is traditional market of Minulyo Pacitan as mains market in Sub-Province of Pacitan with 100 perpetrator people of sample as user/owner of UTTP (ukur,timbang, takar, dan perlengkapannya) with method intake of sampel by Convenience Sampling. The technique of collecting data uses questionnaires and direct interview. This research use qualitative analysis instrument test of validity and reliability to know valid or not and reliabel or not about the questions of questionnaire. Then, this research was done with Servqual method as instrument to do measurement of service quality. The measurement of service quality in Servqual method pursuant to five service dimension that is tangibles, responsiveness, realibility, assurance, and empathy. This research will be measured of gap 5 that is difference among performance and its expectation. Ad for yielded gap from a enumeration of Servqual 5 gap, -146 progressively lower him mount the quality of given service activities. Therefore, its needs the existence of priority repair of service quality, in this case is service of remeasurement tera and tera of UTTP at biggest difference or gap that is at variable of Responsiveness ( Energy Listen carefully) and attribute that has smallest difference that is – 0.44 at dimension question of variable of Tangibles ( Evidence Physical). Keyword: Quality Of Service, Method of Service Quality.

Pengaruh Kualitas Pelayanan Terhadap Kepuasan Nasabah Tabungan Britama Pada Bank BRI Cabang Fatmawati

Liquidity ◽  
2018 ◽  
Vol 1 (1) ◽  
pp. 72-80
Author(s):  
Viva Faronika ◽  
Asriyal Asriyal
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Acceptable Level ◽  
Level Of Service ◽  
Level Of Satisfaction ◽  
Service Policies ◽  
Improve Service Quality ◽  
Relationship Of

If the customer is greater than acceptable level of service, the cutomer is not satisfied. Conversely, if an acceptable level of service greater than the expectations of customers, the customer will be satisfied. This means that if Bank BRI branch Fatmawati can improve service quality to its customer it will affect the level of satisfaction. In this research found evidence that, in terms of the creation of quality services, Bank BRI branch Fatmawati is one of the branches that participate to implement the established policies and service in accordance with the exiting service standard in the banking world. Amount of influence the determination of quality of service policies applied by the Bank BRI branch Fatmawati indicated by r2. r2 value only 45 % and the rest 55 % influenced by other variables not studied. Meanwhile, the variable relationship of service quality to customer satisfaction can be seen from the values r = 0,67. This shows the value of the correlation coefficient between the variables of service quality to customer satisfaction. This means there are strong relationships between the independent variable X (quality of service) to the dependent variable Y (customer satisfaction). Since r = 0,67 (67 %) greater then 50 %.

Can trust become a factor of economic growth? Dynamic changes in the level of trust of Russian youth

2020 ◽  
pp. 92-107 ◽  
Author(s):  
A. I. Bakhtigaraeva ◽  
A. A. Stavinskaya
Keyword(s):  
Institutional Environment ◽  
Negative Effects ◽  
Dynamic Changes ◽  
Generalized Trust ◽  
Level Of Education ◽  
Advantages And Disadvantages ◽  
The Future ◽  
Analysis Of Dynamics

The article considers the role of trust in the economy, the mechanisms of its accumulation and the possibility of using it as one of the growth factors in the future. The advantages and disadvantages of measuring the level of generalized trust using two alternative questions — about trusting people in general and trusting strangers — are analyzed. The results of the analysis of dynamics of the level of generalized trust among Russian youth, obtained within the study of the Institute for National Projects in 10 regions of Russia, are presented. It is shown that there are no significant changes in trust in people in general during the study at university. At the same time, the level of trust in strangers falls, which can negatively affect the level of trust in the country as a whole, and as a result have negative effects on the development of the economy in the future. Possible causes of the observed trends and the role of universities are discussed. Also the question about the connection between the level of education and generalized trust in countries with different quality of the institutional environment is raised.

Video Profile Sebagai Media Penunjang Promosi Pada Sdk Penabur Gading Serpong

CCIT Journal ◽  
2019 ◽  
Vol 12 (2) ◽  
pp. 149-157
Author(s):  
Dewi Immaniar Desrianti ◽  
Giandari Maulani ◽  
Dana Krisdiana
Keyword(s):  
Marketing Strategy ◽  
Research Methods ◽  
Needs Analysis ◽  
Media Production ◽  
Promotional Effort ◽  
The Public ◽  
Adobe Photoshop ◽  
Support Information

The tight competition between schools in the era of globalization today, requires that the school Ivory Serpong Sower SDK to do the marketing strategy as attractive as possible, in order to enhance the new prospective learner interests as well as improve the quality of and professionalism in the management of the school. It is a promotional effort is used to market products or services to the public, so that they are more familiar with or know the product or service being marketed. Current media information and promotions that use the SDK Sower Ivory Serpong still be printed in the form of banners, brochures and more, so there are still many who have not yet learned about SDK Sower Gading Serpong. The purpose of this research is to inform and promote school SDK Sower Ivory Serpong. Based on a needs analysis is required of media promotion in the form of a video profile, to support information and promotion more attractive and effective by using the software Adobe Premier and Adobe Photoshop. Research methods used namely collecting data through observation, interviews and literature studies, Media Production and concept i.e. preproduction, production and postproduction. Through the design of Video media Profile of this SDK Sower Ivory Serpong can better known to many people and attracting parents to enroll his son in schools � SDK Sower Ivory Serpong

Data Integrity Techniques in Cloud Computing: An Analysis

2017 ◽  
Vol 7 (8) ◽  
pp. 121 ◽  
Author(s):  
Neha Thakur ◽  
Aman Kumar Sharma
Keyword(s):  
Cloud Computing ◽  
Cloud Storage ◽  
Data Integrity ◽  
Advantages And Disadvantages ◽  
Security Models ◽  
Cloud Storage Service ◽  
Storage Service ◽  
Cloud Users ◽  
It Enterprises

Cloud computing has been envisioned as the definite and concerning solution to the rising storage costs of IT Enterprises. There are many cloud computing initiatives from IT giants such as Google, Amazon, Microsoft, IBM. Integrity monitoring is essential in cloud storage for the same reasons that data integrity is critical for any data centre. Data integrity is defined as the accuracy and consistency of stored data, in absence of any alteration to the data between two updates of a file or record.  In order to ensure the integrity and availability of data in Cloud and enforce the quality of cloud storage service, efficient methods that enable on-demand data correctness verification on behalf of cloud users have to be designed. To overcome data integrity problem, many techniques are proposed under different systems and security models. This paper will focus on some of the integrity proving techniques in detail along with their advantages and disadvantages.

Problems of Distance Education

2018 ◽  
Vol 7 (1) ◽  
pp. 14-23 ◽  
Author(s):  
Rostislav Fojtík
Keyword(s):  
Distance Education ◽  
Distance Learning ◽  
Computer Science ◽  
Full Time ◽  
Advantages And Disadvantages ◽  
E Learning ◽  
Educational Requirements

Abstract Distance learning and e-learning have significantly developed in recent years. It is also due to changing educational requirements, especially for adults. The article aims to show the advantages and disadvantages of distance learning. Examples of the 20-year use of the distance learning form of computer science describe the difficulties associated with the implementation and implementation of this form of teaching. The results of students in the full-time and distance form of teaching in the bachelor’s study of computer science are compared. Long-term findings show that distant students have significantly lower scores in the first years of study than full-time bachelor students. In the following years of study, the differences diminish, and students’ results are comparable. The article describes the possibilities of improving the quality of distance learning.

scholarly journals Systematic Analysis of Literature on the Marketing of Healthcare Systems. Challenges for Russian and Romanian Healthcare Systems

Healthcare ◽  
2021 ◽  
Vol 9 (6) ◽  
pp. 656
Author(s):  
Vladimir Bulatnikov ◽  
Cristinel Petrişor Constantin
Keyword(s):  
Quality Of Healthcare ◽  
Healthcare Systems ◽  
Business Environment ◽  
Competitive Advantages ◽  
Systematic Analysis ◽  
Scientific Databases ◽  
Advantages And Disadvantages ◽  
Funds Allocation ◽  
New Perspective

This paper aims at finding the most dominant ideas about the marketing of healthcare systems highlighted in the mainstream literature, with a focus on Russia and Romania. To reach this goal, a systematic analysis of literature was conducted and various competitive advantages and disadvantages of the medical models that require special attention from the governments are considered. In this respect we examined 106 papers published during 2006 to 2020 found on four scientific databases. They were selected using inclusion and exclusion criteria according to PRISMA methodology. The main findings of the research consist of the opportunity to use marketing tools in order to improve the quality of healthcare systems in the named countries. Thus, using market orientation, the managers of healthcare systems could stimulate the innovation, the efficiency of funds allocation and the quality of medical services. The results will lead to a better quality of population life and to an increasing of life expectancy. As this paper reviews some articles from Russian literature, it can add a new perspective to the topic. These outcomes have implications for government, business environment, and academia, which should cooperate in order to develop the healthcare system using marketing strategies.

scholarly journals Adjuvant Radiotherapy after Surgical Excision in Keloids

Medicina ◽  
2021 ◽  
Vol 57 (7) ◽  
pp. 730
Author(s):  
Jeong Won Lee ◽  
Ki Ho Seol
Keyword(s):  
Quality Of Life ◽  
Side Effects ◽  
Adjuvant Therapy ◽  
Local Control ◽  
Adjuvant Radiotherapy ◽  
Surgical Excision ◽  
Recurrence Rates ◽  
High Tendency ◽  
Advantages And Disadvantages

Keloids are a benign fibroproliferative disease with a high tendency of recurrence. Keloids cause functional impairment, disfigurement, pruritus, and low quality of life. Many therapeutic options have been used for keloids. However, the high recurrence rates have led to the use of adjuvant therapy after surgical keloid excision. There are different radiotherapy regimens available, and the advantages and disadvantages of each are still unclear. The aim of this review is to explain the appropriate radiotherapy regimen for keloids as well as discuss the recent reports on keloid management with radiotherapy. Adjuvant radiotherapy after surgical excision for keloids yields excellent local control with tolerable side effects. Hypofractionated radiotherapy with a BED of more than 28 Gy (α/β value of 10) after excision is recommended in the light of its biologic background.

Is digital always better? Comparing two English print dictionaries with their digital counterparts

2020 ◽  
Author(s):  
Emma Ferrett ◽  
Stefan Dollinger
Keyword(s):  
Social Media ◽  
Mobile App ◽  
User Friendliness ◽  
Digital Medium ◽  
Advantages And Disadvantages ◽  
Oxford University ◽  
Relevant Question ◽  
Market Leader ◽  
Oxford University Press

Abstract In this paper we discuss advantages and disadvantages of e-dictionaries over print dictionaries in order to answer one increasingly relevant question: is digital always better? We compare the e-content from Oxford University Press and Merriam-Webster flagship dictionaries against their most recent print counterparts. The resulting data shows that the move from print to digital, against popular perception, results in a loss of lexicographical detail and scope. After assessing the user-friendliness of the e-dictionaries’ sites in both desktop and mobile app formats, we conclude that Merriam-Webster currently utilizes the digital medium somewhat better, while Oxford University Press is the current market leader in collaborations with tech giants such as Google. Most crucially, however, both companies have yet to devise and implement optimal ways to balance advertising noise and lexicographical content. Finally, we compare the virtual popularity of e-dictionaries according to their social media efforts and product partnerships. The greatest problem e-dictionaries currently face is that content does routinely change in unspecified and even undocumented ways. Despite these significant disadvantages, the convenience of mobile online accessibility appears to outweigh the concern with the reliability and quality of content.

Analysis of Advanced Research Methods of Cement-Based Materials

2014 ◽  
Vol 633 ◽  
pp. 494-497
Author(s):  
Yan Zheng ◽  
Su Ping Cui ◽  
Ya Li Wang ◽  
Zi Ming Wang ◽  
Qian Jin Mao
Keyword(s):  
Research Methods ◽  
Research Progress ◽  
Microstructural Development ◽  
Resonance Spectroscopy ◽  
Complex Phenomenon ◽  
Advantages And Disadvantages ◽  
Testing Method ◽  
Cement Based Materials ◽  
Microscopy Techniques ◽  
Application Prospects

The hydration of cement is known to be a complex phenomenon. Although the broad pattern of reactions and microstructural development are known, a number of important questions remain unanswered. How to select the proper techniques is what the research people think of for now. This paper reviewed the domestic and international research progress and presented the advantages and disadvantages of these methods and the application prospects. Nuclear magnetic resonance spectroscopy (NMR), nanoindentation and electron microscopy techniques of cements were expounded in detail. Furthermore, through analyzing the results obtained by different research methods, the paper predicted the development prospect of advanced testing method of cement-based materials.

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