scholarly journals Analisis Kepuasan Pasien Dilihat dari Minat untuk Dirawat Kembali Terhadap Pelayanan Dokter dan Perawat

2019 ◽  
Vol 7 (2) ◽  
pp. 81-87
Author(s):  
Lailil Masruron ◽  
Tjahjono Kuntjoro ◽  
Martha Irene Kartasurya
Keyword(s):  
Patient Satisfaction ◽  
Average Length ◽  
Chi Square ◽  
Cross Sectional ◽  
Average Length Of Stay ◽  
Positive Attitudes ◽  
Preliminary Study ◽  
Cross Sectional Design ◽  
Turn Over ◽  
Social Security Agency

Title :Patient Satisfaction To Doctor’s And Nurse’s Care Associated To The Interest To Be Rehospitalized (A study at RSUD Dolopo, Madiun Regency). AbstractBed Occupancy Rate (BOR) at Dolopo Public Hospital had decreased from 56.16% in 2013 to 35.86% in 2104 and 35.2% in 2015, and the average ALOS (Average Length of Stay) and Turn over Interval (TOI) increased. The preliminary study on patients of Social Security Agency (BPJS Non PBI) showed a dissatisfaction to nurse’s and doctor’s services. The aim of this study was to analyze the associations between patient satisfaction toward doctor’s & nurse’s services to the interest to be rehospitalized.This study was conducted in a cross sectional design. The subjects were 95 patients of  BPJS with Non PBI in inpatient room for class I, II, III, which was choosen by using accidental sampling. Data were gathered through interviews using structured questionnaires. Data analysis was conducted by Chi-square tests and logistic regression.Results showed that the patient satisfaction based on aspects of tangibles, reliability, responsiveness, assurance, and empathy were lower than the expectations. Most of the subjects have positive attitudes, negative subjective norms and perceptions of behavior control and had a poor accesibility to the hospital. However 75.8% of the respondents were interested to be rehospitalized at Dolopo Hospital. There were correlations between patient satisfaction (p=0.009), attitude (p=0.000), subjective norm (p=0.002) with the interest to be rehospitalized. There was no correlation between control perception behavior (p=0.103), and access (p = 0.454) with the interest to be rehospitalized. After controlled for the attitude toward doctors’ and nurses’ services, the patients who were satisfied to the doctor’ and nurses’ services had 3.84 times to be interested to be rehospitalized than the patients who were not satifsfied (OR = 3.84 ; CI 95% : 0.98-15.12, p=0.054).Keywords       : Patient Satisfaction, Rehospitalized, BPJS. 

scholarly journals HUBUNGAN MUTU PELAYANAN DENGAN KEPUASAN PASIEN RAWAT INAP DI RUMAH SAKIT UMUM DAERAH TAMIANG LAYANG

2017 ◽  
Vol 4 (2) ◽  
Author(s):  
Grace Siama Juwita ◽  
Lenie Marlinae ◽  
Fauzie Rahman
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Quality Of Care ◽  
Average Length ◽  
P Value ◽  
Chi Square ◽  
Average Length Of Stay ◽  
Turn Over ◽  
Occupation Rate

Abstrak Rumah Sakit Umum Daerah (RSUD) Tamiang Layang merupakan rumah sakit umummilik Pemerintah Daerah Barito Selatan. Data Bed Occupation Rate (BOR), Average Length Of Stay (ALOS), dan Bed Turn Over (BTO) pada tahun 2013-2014 mengalami penurunan yang artinya bahwa mutu pelayanan di rumah sakit juga semakin menurun. Tujuan penelitian ini adalah untuk menjelaskan hubungan mutu pelayanan pasien rawat inap dengan kepuasan pasien RSUD Tamiang Layang. Rancangan penelitian menggunakan cross sectionaldengan jumlah sampel 52 responden menggunakan metodeproportionalrandom sampling.Instrumen yang digunakan berupa kuesioner dan data dianalisis menggunakan uji Chi Square. Hasil penelitian menunjukkan bahwa terdapat hubungan antara mutu pelayanan dalam dimensi kehandalan (reliability), jaminan (assurance), bukti langsung(tangible), empati (empathy)dan daya tanggap (responsiveness)dengan kepuasan kerja dengan masing-masing p-value 0,000. Diharapkan agar pihak RSUD Tamiyang Layang dapat meningkatkan mutu pelayanansehingga kepuasan pasien terhadap mutu pelayanan dapat meningkat, sehingga dapat memaksimalkan kepercayaan pasien dalam memanfaatkan pelayanan kesehatan. Kata-kata kunci: Rumah sakit, mutu pelayanan, kepuasan, pasien  Abstract Regional General Hospital (Hospital) Tamiang Layang is a general hospital belonging to the Regional Government of South Barito. Data Bed Occupation Rate (BOR), Average Length Of Stay (ALOS), and Bed Turn Over (BTO) in 2013-2014 has decreased, which means that the quality of care in hospitals is also declining. The purpose of this study was to describe the relationship of quality of service inpatients with hospital patient satisfaction Tamiang Layang. Using a cross sectional study design with a sample of 52 respondents using proportional random sampling method. The instrument used was a questionnaire and the data were analyzed using chi square test. The results showed that there is a relationship between the quality of service in the dimensions of reliability (reliability), assurance (assurance), direct evidence (tangible), empathy (empathy) and responsiveness (responsiveness) and job satisfaction with each of the p-value of 0.000. It is hoped that the hospitals Tamiyang Layang can improve the quality of care that patient satisfaction with the quality of service can be increased, so as to maximize the patient's belief in the use of health services. Keywords: Hospital, quality of service, satisfaction, patient

scholarly journals Association of socioeconomic and clinical variables with the state of frailty among older inpatients

2015 ◽  
Vol 23 (6) ◽  
pp. 1121-1129 ◽  
Author(s):  
Darlene Mara dos Santos Tavares ◽  
Isabella Danielle Nader ◽  
Mariana Mapelli de Paiva ◽  
Flavia Aparecida Dias ◽  
Maycon Sousa Pegorari
Keyword(s):  
Older Adults ◽  
Average Length ◽  
The State ◽  
Chi Square ◽  
Frailty Phenotype ◽  
Cross Sectional ◽  
Average Length Of Stay ◽  
Hospitalization Period ◽  
Older Inpatients ◽  
Materials Used

Objectives: to identify the prevalence of frailty among inpatient older adults in a clinical hospital and check the association of the socioeconomic and clinical characteristics with the state of frailty. Method: observational, cross-sectional and analytical study, conducted with 255 hospitalized patients. Materials used: structured instrument for the economical and clinical data and frailty phenotype of Fried. Descriptive and bivariate statistical analysis was carried out and, by means of chi-square tests and ANOVA One-way (p<0.05). Results: the prevalence of frailty corresponded to 26.3%, while pre-frailty represented 53.3%. The highest proportion of frail seniors was identified for 80 years or older (p = 0.004), widowed (p = 0.035) and with the highest average length of stay (p = 0.006). Conclusion: inpatient older adults presented high percentages of frail states associated with socioeconomic variables and hospitalization period. The identification of the health conditions related to pre-frailty and frailty can foster the planning and implementation of the assistance to older adults in this context.

scholarly journals HUBUNGAN MENGKONSUMSI TABLET FE DENGAN KEJADIAN KONSTIPASI PADA IBU HAMIL DI DESA BANDAR KECAMATAN BANDAR KABUPATEN PACITAN

2018 ◽  
Vol 5 (2) ◽  
pp. 46-50
Author(s):  
Catur Wulan ◽  
Wulan Ayu Fitria
Keyword(s):  
Pregnant Women ◽  
Health Workers ◽  
Sampling Technique ◽  
Statistical Test ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
Preliminary Study ◽  
Cross Sectional Design ◽  
The Relationship

Consumption of iron tablet 1 tablet per day during pregnancy can cause constipation. Based on the results of preliminary study in the Bandar Village, Pacitan through interviews with 14 pregnant women there were 12 pregnant women who consumed iron tablet regularly and 8 pregnant women complain of difficulty to defecate while not experiencing constipation 4 pregnant women. From two pregnant women who did not consume fe tablets they didn’t get constipation. The purpose of this study was to determine the relationship consuming Fe tablet with constipation in pregnant women. This type of research is quantitative with cross sectional design conducted in March 2016. The population of all pregnant women in Bandar Village Bandar Subdistrict District of Pacitan as many as 33 pregnant women. The respondents ware all pregnant women in the Bandar Village Bandar district Pacitan. Using total sampling technique, the research was conducted on March 1 until March 30, 2016. The variable in this study is the fe tablet intake and incidence of constipation. The research instrument used was observation about fe tablet consumption and interviewing about incidence of constipation. The data were tabulated and analyzed using a statistical test Chi Square test determined significant with p> 0.05. From the results showed that majority of 19 pregnant women (57.5%) consume iron tablet regularly, and majority of 18 pregnant women (54.5%) got constipation. There was a relationship consuming Fe tablet constipation with in pregnant women in the Bandar Village district ofPacitan. Evidenced by the significant level of 0.000> 0.05 so that Ho refused. Based on the results of the study, the researcher suggested to health workers to provide counseling to pregnant women about how to consume tablets fe correetly and balanced with foods contaiming high in fiber.

scholarly journals HUBUNGAN SIKAP DAN KEMAMPUAN IBU NIFAS TENTANG CARA MEMANDIKAN BAYI DI WILAYAH KERJA PUSKESMAS S.PARMAN BANJARMASIN

2020 ◽  
Vol 10 (1) ◽  
pp. 340-348
Author(s):  
Sarkiah Sarkiah ◽  
Fadhiyah Noor Anisa ◽  
Rizqy Amelia
Keyword(s):  
Sampling Technique ◽  
High Rate ◽  
Survey Method ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Positive Attitudes ◽  
Chi Square Test ◽  
Cross Sectional Design ◽  
Postpartum Mothers

 ABSTRAKLatar Belakang: Sekarang ini masih cukup tinggi angka kematian bayi salah satu penyebabnya adalah hipotermi. Salah satu penyebab hipotermi adalah ketidakpahaman dan ketidakmampuan ibu tentang cara memandikan bayinya dengan benar oleh karena itu bisa terjadi permasalah terhadap bayinya.Tujuan: Mengetahui hubungan sikap dan kemampuan ibu nifas tentang cara memandikan bayi di wilayah kerja Puskesmas S.Parman Banjarmasin.Metode: Penelitian menggunakan metode  survei analitik dengan rancangan  cross-sectional. Populasi ibu nifas di wilayah kerja Puskesmas S.Parman Banjarmasin berjumlah 199 orang. Sampel sebanyak 45 responden dengan teknik pengambilan Acidental sampling. Data dianalisis menggunakan uji chi square dengan tingkat kepercayaan 95%.Hasil: Responden di Puskesmas S.Parman Banjarmasin memiliki sikap positif yaitu 25 responden (55,6%), dan memandikan bayi dengan cara yang tidak baik yaitu 24 responden (53,3%). Hasil analisis menunjukkan ada hubungan antara sikap ibu (p-value = 0,021) dan kemampuan ibu nifas (p-value = 0,0001) tentang cara memandikan bayi.Simpulan: Ada hubungan sikap dan kemampuan ibu nifas tentang cara  memandikan bayi di Wilayah Kerja Puskesmas S.Parman Banjarmasin. Kata Kunci: Cara memandikan bayi, sikap, kemampuan, nifas. CORRELATION BETWEEN ATTITUDES AND POSTPARTUM MOTHERS’ ABILITIES ON  HOW TO DO BABY-BATHING IN THE WORKING AREA OF PUSKESMAS S.PARMAN   BANJARMASINABSTRAKBackground: Now there is still a high rate of infant mortality, one of the causes is hypothermia. It is the lack of understanding and the inability of the mother to do baby-bathing properly her baby.Purpose: Knowing the correlation between attitudes and postpartum mothers’ abilities of about how to do baby-bathing in the working area of Puskesmas S.Parman Banjarmasin.Method: The study used an analytical survey method with a cross-sectional design. The population was 199 people. The sample of 45 respondents with Accidental sampling technique. Data were analyzed using the chi-square test with a confidence level of 95%.Result: The respondents whose positive attitudes were 25 people (55.6%), and did well baby-bathing were 24 people (53.3%). The results of the analysis showed that there was a correlation between maternal attitudes (p-value = 0.021) and the ability of postpartum mothers (p-value = 0.0001) on how to bathe the baby.Conclusion: There is a correlation between attitudes and postpartum mothers abilities on how to do baby-bathing in the working area of Puskesmas S.Parman Banjarmasin. Keyword: How to do baby-bating, Attitude, ability, Postpartum.

Kepemilikan Jaminan Kesehatan dengan Kepuasan Pasien di Puskesmas Jetis 1 Bantul, Yogyakarta

2019 ◽  
Vol 4 (2) ◽  
pp. 325
Author(s):  
Aprianus Umbu Zogara
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Health Insurance ◽  
Quantitative Research ◽  
Sampling Technique ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design ◽  
Chi Square Analysis

<p><em>Quality of service is an important thing that must be considered by every facility of health services in providing service to patients. Quality of service is closely linked with comprehensive and systematic services to provide excellent service without distinguishing any patients either public or health-care users. The purpose of this study to determine the relationship between the ownership of health insurance with patient satisfaction in Puskesmas Jetis 1 Bantul, Yogyakarta. This research is a quantitative research with cross- sectional design. Samples in this study were patients who came to visit or seek treatment and enrolled in Puskesmas Jetis 1 Bantul as many as 97 people taken by accidental sampling technique. Data were analyzed using chi-square analysis. The results showed most of the respondents who have collateral such as Askes, JKN, Jamkesda, and Jamkesmas (67%) were satisfied with the services provided. The result of chi-square correlation test shows that there is correlation between assurance ownership and patients satisfaction at Puskesmas Jetis 1 Bantul, Yogyakarta which is shown by Sig value. of 0.00 (Sig &lt;0.05). This study can be concluded that there is a significant relationship between guarantee ownership and patient satisfaction with the majority of patients who have more satisfied health insurance.</em></p><p><em><br /></em></p><p><em>Kualitas pelayanan merupakan suatu hal penting yang harus diperhatikan oleh setiap fasilitas pelayanan kesehatan dalam memberikan pelayanan terhadap pasien.Kualitas pelayanan berhubungan erat dengan pelayanan yang komprehensif dan sistematis untuk memberikan pelayan yang prima tanpa membedakan setiap pasien baik umum maupun pengguna jaminan kesehatan. Tujuan penelitian ini untuk mengetahui hubungan antara kepemilikan jaminan kesehatan dengan kepuasan pasien di Puskesmas Jetis 1 Bantul, Yogyakarta. Penelitian ini merupakan penelitian kuantitatif dengan desain cross-sectional. Sampel dalam penelitian ini adalah pasien yang datang berkunjung atau berobat dan terdaftar di Puskesmas Jetis 1 Bantul sebanyak 97 orang yang diambil dengan menggunakan teknik accidental sampling.Data dianalisis menggunakan analisis chi-square. Hasil penelitian menunjukkan sebagian besar responden yang memiliki jaminan seperti Askes, JKN, Jamkesda, dan Jamkesmas (67%) merasa puas dengan pelayanan yang diberikan. Hasil uji korelasi chi-square menunjukkan terdapat hubungan antara kepemilikan jaminan dengan kepuasan pasien di Puskesmas Jetis 1 Bantul, Yogyakarta yang ditunjukkan dengan nilai Sig. sebesar 0,00 (Sig &lt; 0,05). Penelitian ini dapat disimpulkan terdapat hubungan yang signifikan antara kepemilikan jaminan dengan kepuasan pasien dengan mayoritas pasien yang memiliki jaminan kesehatan yang lebih merasa puas.</em></p>

ANALYSIS OF THE RELATIONSHIP BETWEEN SERVICE QUALITY AND PATIENT SATISFACTION IN POLYCLINIC ACUPUNCTURE AND HERBS LKTM PALEMBANG

2021 ◽  
Vol 7 (1) ◽  
pp. 35-42
Author(s):  
Nurehan Maulana ◽  
Leni Novianti ◽  
Sutriyati Sutriyati
Keyword(s):  
Patient Satisfaction ◽  
Health Services ◽  
Health Workers ◽  
Active Role ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Cross Sectional Design ◽  
The Relationship

Background: Satisfactory and quality service will form patients/customers loyalty, and satisfaction is very closely related to word of mouth. The next effect will continue on the process of forming an improved image of health care agencies. The standard of patient satisfaction in health services is set nationally by the Ministry of Health at a minimum for patient satisfaction, which is above 95%. The purpose of this study is to find out the relationship between the quality of service in aspects of staff attitude, service facilities, and rates/fees with patient satisfaction in polyclinic acupuncture and herbal LKTM Palembang. Methods: This research is quantitative and uses an analytic survey with a cross sectional design. The sample in this study were all patients of the Palembang Community Traditional Health Workshop (LKTM) in 2020 who visited during the study period, numbering 85 people. Result: Based on the results of the study, 62.4% expressed satisfaction with the services in Polyclinic Acupuncture and Herbs (LKTM). The dimension that needs to be improved is the Assurance dimension in the officer's capability section. Based on the result of Chi-Square statistical test, the level of patients satisfaction to the service attitude of the officer, with a p-value of 0.000. Recommendation: for LKTM Palembang, it is expected to improve the quality of existing health workers and always play an active role in health services, maintain existing facilities, and review the costs set.

scholarly journals PERBEDAAN TINGKAT KEPUASAN PASIEN BPJS DAN NON BPJS TERHADAP PELAYANAN PENDAFTARAN DI RSUD TOBELO

2019 ◽  
Vol 7 (1) ◽  
Author(s):  
Vivia Ozora Bitjoli ◽  
Odi Pinontoan ◽  
Andi Buanasari
Keyword(s):  
Patient Satisfaction ◽  
Sampling Technique ◽  
Total Sample ◽  
P Value ◽  
Satisfaction Level ◽  
Chi Square ◽  
Cross Sectional ◽  
Consecutive Sampling ◽  
Chi Square Test ◽  
Cross Sectional Design

Abstrack :Patient satisfaction level is considered as one of the very important dimension and is oneof the main indicators of the standard of a health facility which is due to the influence of health careon the hospital and it is this which makes the measurement of patient satisfaction is an importantcomponent.The purpose of this study was to determine the differences between patient satisfactionlevel on BPJS and Non BPJS users over registration services in Tobelo hospitals. This researchmethod using cross sectional design. The sampling technique used consecutive sampling techniquewith a total sample of 136 respondents. methods of data collection using questionnaires satisfactionlevel of service at the place of registration to measure the level of patient satisfaction BPJS and NonBPJS and statistical test using chi square test. The researchresults can be p-value of 0.000 (≤ α =0.05), which means there are significant differences. Conclusion there are differences between thelevel of patient satisfaction level on BPJS and Non BPJS users over registration services in Tobelohospitals.Keywords: Enrollment Services, BPJS patient and the Non BPJS, SatisfactionAbstrak : Tingkat kepuasan pasien dianggap sebagai salah satu dimensi yang sangat penting danmerupakan salah satu indikator utama dari standar suatu fasilitas kesehatan yang merupakan akibatpengaruh pelayanan kesehatan atas pihak rumah sakit dan hal inilah yang membuat pengukurankepuasan pasien menjadi komponen penting. Tujuan penelitian ini adalah untuk mengetahuiperbedaan tingkat kepuasan pasien BPJS dan Non BPJS terhadap pelayanan pendaftaran di RSUDTobelo. Metodepenelitian ini menggunakan desain cross sectional. Teknik pengambilan sampelmenggunakan teknik consecutive sampling dengan jumlah sampel sebanyak 136 responden. metodepengumpulan data menggunakan kuesioner tingkat kepuasan pelayanan di tempat pendaftaran untukmengukur tingkat kepuasan pasien BPJS dan Non BPJS dan uji statistic menggunakan uji chi square.Hasil penelitian di dapat nilai p-value sebesar 0,000 (≤ α = 0,05) yang berarti ada perbedaan yangsignifikan. Kesimpulan ada perbedaan antara tingkat kepuasan pasien BPJS dan Non BPJS terhadappelayanan pendaftaran di RSUD Tobelo.Kata kunci : Pelayanan Pendaftaran, pasien BPJS dan Non BPJS, Tingkat Kepuasan

scholarly journals The Correlation between Process and Physical Evidence toward Patient Satisfaction among Private Hospitals in Medan

2020 ◽  
Author(s):  
Jek Amidos Pardede ◽  
Masri Saragih
Keyword(s):  
Patient Satisfaction ◽  
Sampling Technique ◽  
Healthcare Services ◽  
Patient Visit ◽  
Hospital Services ◽  
Chi Square ◽  
Cross Sectional ◽  
Private Hospitals ◽  
Physical Evidence ◽  
Cross Sectional Design

The use of hospital facilities may greatly improve services to the visiting patients. The standard of good services will lead to positive patient satisfaction resulting in growing patient visit rate. Normally, patients will evaluate the process and physical evidence provided by the hospital. They will assess the actual and the preferred services, as well as the money and time they have spent to get healthcare services from the hospital. If patient satisfaction toward the hospital services is good, the hospital can compete with other hospital in terms of service provision. Regarding this issue, the present study aimed to investigate the correlation between process and physical evidence toward patient satisfaction in private hospital in Medan. It was a quatitative study using cross sectional design with the total number of population was 6.051. Through performing accidental sampling technique, 100 patients were included as samples. The data of this study was collected by administering questionnaire. Data analysis using Chi Square showed that there was a correlation between process and patient satisfaction (p=0,000;p&lt;0.005). It was also found that there was a signifiant correlation between physical evidence and patient satisfaction (p=0,000;p&lt;0.005). Therefore, it is concluded that good process and physical evidence will result in good patient satisfaction. Consequently, the rate of patient visit will also increase. This study suggests to hospital management to improve the process and physical evidence of hospital services to the patients to meet patient satisfaction.

scholarly journals Hubungan Pengetahuan dan Sikap dengan Perilaku Pencegahan Filariasis di Kecamatan Cilimus Kabupaten Kuningan

2021 ◽  
Vol 13 (1) ◽  
pp. 23-36
Author(s):  
Nissa Noor Annashr ◽  
Fathi Muhamad Rahmadi
Keyword(s):  
Sampling Technique ◽  
Simple Random Sampling ◽  
Bivariate Analysis ◽  
Parasitic Nematodes ◽  
Chi Square ◽  
Cross Sectional ◽  
Positive Attitudes ◽  
Chi Square Test ◽  
Knowledge And Attitude ◽  
Cross Sectional Design

Lymphatic filariasis is a chronic infectious disease caused by parasitic nematodes. The worm can damage the human lymphatic system gradually then causing enlargement of the limbs, breasts and genitalia. Kuningan is an endemic regency for filariasis in West Java Province. Cilimus District was in the 2nd position as a district with the highest filariasis cases in Kuningan in 2017. This research was conducted in Cilimus District from May to June 2018 using a cross-sectional design. The population was all households in the Cilimus District with a sample size of 106 people who were taken using a simple random sampling technique. The independent variables studied were knowledge and attitudes regarding the prevention of filariasis, the dependent variable was the filariasis prevention practices. Data collection was carried out by interview using a questionnaire. Data analysis was performed by univariate and bivariate (chi-square test). The results showed that some respondents had good knowledge and positive attitudes about the prevention of filariasis (50%). The description of respondent practices showed that 82.1% of respondents took filariasis drug, 62.3% of respondents had the habit of using mosquito repellent, only 4.7% of respondents used mosquito nets, 49.1% of respondents put gauze wire, 47.2% of respondents did not have a habit of hanging clothes. The results of categorizing behavioral variables were found that more than half of the respondents (52.8%) had implemented good prevention practices. The results of the bivariate analysis showed that there was a significant relationship between knowledge and attitude with filariasis prevention practices (p <0.05).

HUBUNGAN RESPONSE TIME DENGAN TINGKAT KEPUASAN PASIEN DI INSTALASI GAWAT DARURAT PUSKESMAS

2019 ◽  
Vol 5 (2) ◽  
Author(s):  
Tiurmaida Simandalahi ◽  
Honesty Diana Morika ◽  
Weni Sartiwi ◽  
Ratna Indah Sari Dewi
Keyword(s):  
Patient Satisfaction ◽  
Response Time ◽  
Service Management ◽  
Univariate Analysis ◽  
Bivariate Analysis ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Chi Square Test ◽  
Cross Sectional Design

Abstract : Response time is indicated as one indicator in the quality assessment of hospitals / health centers in the form of customer satisfaction. The purpose of this study is to determine the relationship between response time and the level of patient satisfaction in the Emergency Department. Type of research: descriptive analytic with cross sectional design carried out in July-August 2018. Population: patients who visited the emergency room Air Amo Health Center, taken by accidental sampling as many as 74 respondents. Instruments used: questionnaires and observation sheets, computerized, and univariate analysis: frequency distribution and bivariate: Chi-Square test with a 95% confidence level. The results obtained 56.8% of respondents were satisfied with nursing services, 70.3% stated response time in the response category. Bivariate analysis found there was a relationship between response time and the level of patient satisfaction (p value 0.039). It was concluded that response time was one of the factors related to patient satisfaction. Suggestions through Puskesmas leaders to always evaluate service management so that Puskesmas service quality is always maintained.Keywords : Patient Satisfaction, Response TimeAbstrak : Respons time diindikasikan sebagai salah satu indikator dalam penilaian mutu pelayanan Puskesmas melalui kepuasan pelanggan. Tujuan penelitian untuk mengetahui hubungan antara  respons time dengan Tingkat kepuasan pasien di Instalansi Gawat Darurat. Jenis penelitian: deskriptif analitik dengan desain cross sectional dilaksanakan pada Juli–Agustus 2018. Populasi: pasien yang berkunjung ke IGD Puskesmas Air Amo, diambil secara accidental sampling sebanyak 74 responden. Instrumen yang digunakan: kuesioner dan lembar observasi, diolah secara komputerisasi, dan di analisis secara univariat: distribusi frekuensi dan bivariat: uji Chi-Square dengan derajat kepercayaan 95%. Hasil didapatkan 56,8% responden puas dengan pelayanan keperawatan, 70,3% menyatakan response time pada kategori tanggap. Analisis Bivariat didapatkan ada hubungan antara response time dengan Tingkat Kepuasan Pasien (p value 0.039). Disimpulkan response time merupakan salah faktor yang berhubungan dengan kepuasan pasien. Saran melalui pimpinan puskesmas agar selalu mengevaluasi manajemen pelayanan agar mutu pelayanan Puskesmas selalu terjaga.Kata Kunci : Kepuasan Pasien, Response Time

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