scholarly journals Analisis Peningkatan Pelayanan Stasiun Bogor Terhadap Kepuasan Pengguna Jasa Kereta Api Dengan Metode Importance Performance Analysis (IPA)

2016 ◽  
Vol 11 (4) ◽  
pp. 391
Author(s):  
Azhar Hermawan Riyanto ◽  
Bambang - Riyanto

ABSTRACT Excellent service is part of the target PT. Kereta Api Indonesia (Persero) to maximize efforts in innovation services, one of which implementation is the existence of Bogor Station, This study uses a quantitative approach, according to the basic assumptions axiology quantitative approach seeks explanation of the relationship between the variables studied, while the research method used is descriptive analysis, which aims to explain or describe further the pattern of correlation, the relationship between two or more variables studied, technique of analysis by analyzing the performance of services with Servqual Service, methods of science and CSI and utility station facilities in terms of user services based on standards Minimum service station where respondents are users of services in Bogor Station. Based on the analysis we can conclude CSI scores of this study is 62%, which indicates the overall service of Bogor Station are included in the category quite satisfied and there are five attributes that a top priority for immediate improved performance, among others, the availability of the number of toilets, availability and comfort of the lounge (waiting room) passengers, cleanliness and comfort toilet, comfort and ease up/down passenger (Peron) and the availability of information and the announcement of train travel. Keywords: Service Station, Method Importance Performance Analysis (IPA), Utilities Station Facility ABSTRAK Excellent service merupakan bagian dari sasaran PT. Kereta Api Indonesia (Persero) untuk memaksimalkan upaya dalam inovasi pelayanannya, dimana salah satunya implementasinya adalah dengan keberadaan Stasiun Bogor, Penelitian ini menggunakan pendekatan kuantitatif, menurut asumsi dasar aksiologi pendekatan kuantitatif berusaha mencari penjelasan hubungan antara variabel-variabel yang diteliti, sedangkan metode penelitian yang digunakan adalah analisis deskriptif, yang bertujuan untuk menjelaskan atau mendiskripsikan lebih jauh pola hubungan korelasi, keterkaitan antara dua atau lebih variabel yang diteliti, teknik analisis dengan menganalisa kinerja pelayanan dengan Servqual Service, metode IPA lalu CSI dan utilitas fasilitas stasiun ditinjau dari pengguna jasa berdasarkan Standar Pelayanan Minimum Stasiun dimana respondennya yaitu pengguna jasa di Stasiun Bogor. Berdasarkan hasil analisa tersebut dapat disimpulkan nilai CSI dari penelitian ini yaitu 62 % yang mengindikasikan secara keseluruhan pelayanan Stasiun Bogor termasuk dalam kategori cukup puas dan terdapat 5 atribut yang menjadi prioritas utama untuk segera ditingkatkan kinerjanya antara lain, ketersediaan jumlah toilet, ketersediaan dan kenyamanan ruang tunggu (waiting room) penumpang, kebersihan dan kenyamanan toilet, kenyamanan dan kemudahan naik/turun penumpang (Peron) dan ketersediaan informasi dan pengumuman perjalanan kereta api. Kata kunci : Pelayanan Stasiun, Metode Importance Performance Analysis (IPA), Utilitas Fasilitas Stasiun

Author(s):  
Imam Mujtaba ◽  
Yufiarti Yufiarti ◽  
Elindra Yetti

The purpose of this study was to determine the relationship between students’ personality and environment with their Indonesian Language ability. This research was conducted in South Tangerang City involving 392 2nd grade students. This research method used correlational method with quantitative approach by using descriptive statistics. Data was collected using an assessment scale instrument and analyzed by using correlation technique (regression). The results of this study showed that: (1) There was a positive relationship between personality and students’ Indonesian Language ability with a significant level of α = 0.05, obtained tcal 8.77 ˃ ttable 1.97. (2) There wasa positive relationship between the environment and the students’ Indonesian Language ability with a significant level of α = 0.05, which obtained 9.03 ˃ t table 1.97. (3) There was a positive relationship between personality and environment with the students’ Indonesian Language ability; with a significant level of α = 0.05, obtained tcal 7.92 ˃ t table 1.97. The Implications of the study identified that Indonesian Language ability of the students can be influenced by their personality and environment.


2020 ◽  
Vol 5 (1) ◽  
pp. 27
Author(s):  
Ida Farida ◽  
Aryanto Aryanto ◽  
Sunandar Sunandar

Abstrak:. Tujuan penelitian ini adalah untuk mengetahui strategi pemberdayaan pengecer dan penjual tradisional dalam meningkatkan daya saing terhadap pasar modern di wilayah Kota Tegal. Dalam penelitian ini metode penelitian yang digunakan adalah analisis deskriptif. Penelitian ini menafsirkan dan menguraikan data yang bersangkutan dengan situasi yang sedang terjadi, sikap serta pandangan yang terjadi di dalam suatu masyarakat, pertentangan antara dua keadaan atau lebih, hubungan antar variable yang timbul, perbedaan antar fakta yang ada serta pengaruhnya terhadap suatu kondisi, dan sebagainya. Hasil penelitian dapat disimpulkan bahwa pengecer dan penjual tradisional di Kota Tegal memiliki banyak kelemahan dalam menghadapi persaingan dengan minimarket modern. Meskipun ada beberapa undang-undang dan peraturan pemerintah tentang perlindungan pengecer / penjual tradisional dalam menghadapi pasar modern, peraturan ini tidak berfungsi secara optimal. Pengecer dan penjual tradisional dalam menghadapi persaingan memiliki strategi agar tetap bisa bertahan. Namun, dalam menerapkan strateginya para pelaku mengalami bermacam-macam kendala dalam mengatasi kendala-kendala yang ada dibutuhkan dukungan dari pemerintah.   Kata kunci: Pengecer, Penjual Tradisional, Daya saing, Pasar modern   Abstract:  The purpose of this study was to determine the strategy of empowering traditional retailers and sellers in enhancing competitiveness of modern markets in the City of Tegal. In this research the research method used is descriptive analysis. This study interprets and describes the data concerned with the situation that is happening, attitudes and views that occur in a society, conflict between two or more conditions, the relationship between variables that arise, differences between existing facts and their influence on a condition, and so on . The results of the study concluded that traditional retailers and sellers in Tegal City had many weaknesses in facing competition with modern minimarkets. Although there are several laws and government regulations regarding the protection of traditional retailers / sellers in dealing with modern markets, these regulations do not function optimally. Traditional retailers and sellers in the face of competition have a strategy to stay afloat. However, in implementing the strategy the actors experienced various obstacles in overcoming the existing obstacles needed support from the government.   Keywords: Retailers, Traditional Sales, Competitiveness, Modern Markets


2021 ◽  
Vol 5 (2) ◽  
pp. 777-786
Author(s):  
Deka Ismi Mori Saputra ◽  
Ikhsan Maulana Putra

ABSTRACT This study was based on the background of weak ball possession or the dribbling speed of the Putra Lintas soccer player so that it could not be controlled properly and the ball was released from control and made it easier for the opponent to grab the ball. In addition, players who do not have good speed appear sluggish in dribbling the ball and players who do not have good flexibility look stiff and often have collisions with opponents which cause injury to the player himself. The research method belongs to the type of research that is descriptive. Analysis using a quantitative approach aims to determine and analyze the speed and flexibility of the dribbling abilities of soccer players. The independent variable is speed (X1) and flexibility (X2), while the dependent variable is the dribbling ability of the SSB Putra Lintas Muara Bungo soccer player (Y). The results showed that speed made a significant contribution to the Dribbling Ability of SSB Putra Lintas soccer players by 42.1% .2. Then Flexibility made a significant contribution to the Dribbling Ability of SSB Putra Lintas soccer players by 16.4% .3. Speed ​​and Flexibility together provide significant contributions to Dribbling Ability by 16.1%.   Key words: Analysis; Speed; Flexibility; Dribbling; Soccer


2018 ◽  
Vol 4 (2) ◽  
Author(s):  
Musliamin Musliamin

AbstractThis study discusses "The Effect of Communication in Organizations for Smooth Work in the Bone Regency Manpower Office". The purpose of this study is to obtain an objective picture of the effect of communication to improve the performance of employees of the Bone District Manpower Office. This research uses the field research method which is the method used by researching the object under study by interview, observation and, documentation. The source of the data in this research is the employees of the Bone Regency Manpower Office. Data collected from the results of the study were analyzed using qualitative descriptive analysis techniques. The results showed that 1). The conditions of the implementation of organizational communication in supporting the smooth implementation of the tasks within the Bone District Manpower Office, 2). The effectiveness of the communication carried out, and what factors underlie its implementation. 3). The relationship between the implementation of communication with the smooth completion of organizational tasks.Keywords: Communication, Organization, Work Smoothness, Employment


2020 ◽  
Vol 9 (1) ◽  
pp. 9-18
Author(s):  
Bayu Setyaji ◽  
Heri Yanto ◽  
Dorojatun Prihandono

Entrepreneurial interest does not grow by itself but can influence by several factors. The purpose of this study is to examine the relationship between determinants in entrepreneurial interests, namely personality, adversity intelligence, creativity and student involvement. This research uses a quantitative approach and path analysis. From the sample of 168 students, it found that the personality, adversity intelligence and creativity of each affected the involvement of students. Then the personality, involvement of students and creativity each affect the entrepreneurial interest. All variables in this study are in the high criteria in descriptive analysis. The results of the research may be to consider in conducting policies by related parties.


Author(s):  
Dwi mei Mentari Marta

Abstract This research is motivated by the number of parents who deliberately give and let their children play gadgets (aged around 3-6 years old) that should not be feasible to use gadgets on the grounds in order to make children sit quietly and are not fussy. These technological advances make users become dependent. children will use their gadget more often to play games than to study or play outside the home with friends in their age. Social interaction between children and the community, the environment, is reduced. The development of children who are increasingly individualistic causes children to care less about the surrounding environment. This study intends to find out the relationship between the use of gadgets and social interaction of children of Group A in Muslimat NU Sunan Giri Kindergarten, Balung District, Jember Regency. This research method uses a type of correlational research with a quantitative approach. The population in this study was all of the children of Group A. The collection of data used in this study were questionnaires and documents. Based on the results of the study, it can be concluded that there is a correlation between the use of gadgets with children social interaction children of group A in Muslimat kindergarten NU Sunan Giri, Balung sub-district, Jember regency.


2019 ◽  
Vol 3 (2) ◽  
Author(s):  
Etria Hayanti ◽  
Evo Afrianto ◽  
Isyaturriyadhah Isyaturriyadhah

Penelitian ini dilakukan untuk mengetahui tingkat efektivitas kelompok tani, tingkat faktor-faktor yang mempengaruhi efektivitas kelompok tani  dan untuk mengetahui hubungan antara tingkat faktor-faktor yang mempengaruhi efektivitas kelompok tani dengan tingkat efektivitas kelompok tani di Desa Pulau Tengah Kecamatan Jangkat Kabupaten Merangin.                Metode penelitian dalam penelitian ini  untuk mengetahui tingkat efektivitas kelompok tani dan tingkat faktor-faktor yang mempengaruhi efektivitas kelompok tani di Desa Pulau Tengah Kecamatan Jangkat Kabupaten Merangin dilakukan dengan analisis deskriptif melalui scoring dengan menggunakan Skala Likert. Sedangkan untuk mengetahui hubungan antara tingkat faktor-faktor yang mempengaruhi efektivitas kelompok tani dengan tingkat efektivitas kelompok tani di Desa Pulau Tengah Kecamatan Jangkat Kabupaten Merangin, dianalisis secara statistik non parametrik dengan megunakan Uji Koefisien Rank Spearman.                Hasil penelitian menunjukkan bahwa tingkat efektivitas kelompok tani di Desa Pulau Tengah Kecamatan Jangkat Kabupaten Merangin menunjukkan berada dalam kategori tinggi yaitu produktivitas kelompok, kepuasaan anggota kelompok, semangat kelompok. Dan tingkat faktor-faktor yang mempengaruhi efektivitas kelompok tani menunjukkan dalam kategori tinggi yaitu kepemimpinan kelompok, kehomogenan kelompok, waktu pertemuan kelompok, fungsi tugas kelompok, tingkat penguasaan materi oleh PPL (Penyuluh Pertanian Lapangan). Sedangkan hubungan antara tingkat faktor-faktor yang mempengaruhi efektitas kelompok tani dengan tingkat efektivitas kelompok tani menunjukkan hubungan positif dimana  ada hubungan antara tingkat faktor-faktor yang mempengaruhi efektivitas kelompok tani dengan tingkat efektivitas kelompok tani di Desa Pulau Tengah Kecamatan Jangkat Kabupaten Merangin.Kata Kunci : Efektivitas, Kelompok Tani. ABSTRACT                 This study was conducted to determine the level of effectiveness of farmer groups, the level of factors that affect the effectiveness of farmer groups and to determine the relationship between the level of factors that affect the effectiveness of farmer groups with the level of effectiveness of farmer groups in Pulau Tengah Village, Jangkat District, Merangin District.                The research method in this study was to determine the level of effectiveness of farmer groups and the level of factors that influence the effectiveness of farmer groups in Pulau Tengah Village, Jangkat District, Merangin District, which was carried out by descriptive analysis through scoring using a Likert Scale. Meanwhile, to find out the relationship between the level of factors that influence the effectiveness of farmer groups and the level of effectiveness of farmer groups in Pulau Tengah Village, Jangkat District, Merangin District, statistically non-parametric analysis using Spearman Rank Coefficient Test.                The results showed that the level of effectiveness of farmer groups in Pulau Tengah Village, Jangkat District, Merangin District showed that they were in the high category of group productivity, group member satisfaction, group spirit. And the level of factors that influence the effectiveness of farmer groups shows in the high category of group leadership, group homogeneity, group meeting time, group task function, level of mastery of the material by PPL (Field Agricultural Extension). While the relationship between the level of factors that affect the effectiveness of farmer groups with the level of effectiveness of farmer groups shows a positive relationship where there is a relationship between the level of factors that affect the effectiveness of farmer groups with the level of effectiveness of farmer groups in Pulau Tengah Village, Jangkat District, Merangin District.Keywords: Effectiveness, Farmer Group.


2018 ◽  
Vol 6 (1) ◽  
pp. 49
Author(s):  
Mia Silmi Nurdiani ◽  
Nugraha Nugraha

 AbstractThis research was conducted at SMK Negeri 11 Bandung. The problem examined in this study is that there are still schools that tend to be not transparent in managing school funds. The objectives of this study were: 1) to find out how the school funds management was described, 2) to find out whether the school was transparent in managing school funds and 3) to find out whether the school was accountable in managing school funds. The research method used is descriptive method with a quantitative approach. Tool for collecting data about transparency and accountability with non-test techniques in the form of questionnaires and interviews. The data analysis technique uses descriptive analysis. The results showed that the transparency of fund management at SMK Negeri 11 Bandung showed a transparent category with a percentage of 81.95% of the management accountability of the funds showing an accountable category with a percentage of 85.04%. Keywords. transparency; accountability; school fund management AbstrakPenelitian ini dilakukan di SMK Negeri 11 Bandung. Masalah yang dikaji dalam penelitian ini adalah masih adanya sekolah yang cenderung tidak transparan dalam pengelolaan dana sekolah. Tujuan penelitian ini adalah: 1) untuk mengetahui bagaimana gambaran pengelolaan dana sekolah, 2) untuk mengetahui apakah sekolah telah transparan dalam pengelolaan dana sekolah dan 3) untuk mengetahui apakah sekolah telah akuntabel dalam pengelolaan dana sekolah. Metode penelitian yang digunakan adalah metode deskriptif dengan pendekatan kuantitatif. Alat pengumpulan data tentang transparansi dan akuntabilitas dengan teknik non tes dalam bentuk kuisioner dan wawancara. Teknik analisis data menggunakan analisis deskriptif. Hasil penelitian menunjukkan bahwa transparansi pengelolaan dana di SMK Negeri 11 Bandung menunjukkan kategori transparan dengan persentase 81,95% akuntabilitas pengelolaan dana menunjukkan kategori akuntabel dengan persentase 85,04%. Kata Kunci: transparansi; akuntabilitas; pengelolaan dana sekolah.


Author(s):  
Arfriani Maifizar ◽  
Afrizal Tjoetra ◽  
Putri Maulina

AbstractThe disaster management process in Aceh after the tsunami involved the Donor Institution, the International Humanitarian Agency, the Agency for rehabilitation, reconstruction and the emergence of various local NGOs that had a significant influence on the results of disaster management in a real way. The diversity of work approaches undertaken by several humanitarian agencies has led to the achievement of disaster management programs in the field. The dynamics of the approach pattern of relations between NGOs has an impact on the implementation of work that is maximum and on target in accordance with the needs of the disaster victims community. Based on these social phenomena, this study seeks to see how the NGO approach models in disaster management in Aceh. This study uses a framework for thinking about the relationship patterns, roles, models and strategies of the NGO approach in disaster management. The research method uses qualitative research methods with descriptive analysis so as to obtain a specific picture of the relevant NGO approach models in disaster management in Aceh. The technique in collecting data uses interview guides, literature studies and documentation. The results of the study revealed that the creation of several NGO approach models in disaster management. The establishment of a synergistic, harmonious and balanced relationship between NGOs. The variety of NGO approach models influences disaster management effectively and efficiently.   Proses penanggulangan bencana di Aceh pasca tsunami melibatkan Lembaga Donor, Lembaga Kemanusiaan Internasional, Badan rehabilitasi, rekonstruksi dan kemunculan berbagai Lembaga Swadaya Masyarakat (LSM) lokal telah membawa pengaruh secara signifikan terhadap hasil penanggulangan bencana secara nyata. Beragamnya pendekatan kerja yang dilakukan dari beberapa lembaga kemanusiaan telah menimbulkan pencapaian program penanggulangan bencana di lapangan. Dinamika pendekatan pola hubungan antar LSM ini berdampak pada pelaksanaan kerja yang maksimal dan tepat sasaran sesuai dengan kebutuhan masyarakat korban bencana. Berdasarkan fenomena sosial tersebut, penelitian ini berupaya melihat bagaimana model pendekatan LSM dalam penanggulangan bencana di Aceh. Penelitian ini menggunakan kerangka berfikir mengenai pola hubungan, peran, model dan strategi pendekatan LSM dalam penanggulangan bencana. Adapun metode penelitian ini menggunakan metode penelitian kualitatif dengan analisa deskriptif sehingga memperoleh gambaran spesifik mengenai model pendekatan LSM terkait dalam penanggulangan bencana di Aceh. Teknik dalam pengumpulan data menggunakan interview guide, studi kepustakaan dan dokumentasi. Hasil penelitian mengungkapkan bahwa terciptanya beberapa model pendekatan LSM dalam penanggulangan bencana.Terjalinnya hubungan yang sinergis, selaras dan seimbang antar LSM. Beragamnya model pendekatan LSM mempengaruhi penanggulangan bencana secara efektif dan efisien.


2016 ◽  
Vol 7 (1) ◽  
pp. 67
Author(s):  
Nurul Hidayatin Nisa ◽  
Nazaruddin Malik

The purpose of this research was to examine factors that determine turnover intention in medical representative at PT. APL. To be known before that medical representatives have high percentage in turnover. The research using work exhaustion as mediation to determine the relationship between works overload and work family conflict of turnover intention. Research method is quantitative approach in causal research. The analysis tools are AMOS and T-Sobel. Findings of this research are both work overload and work family conflict berpengaruh with work exhaustion and turnover intention, work exhaustion mediated work overload and work family conflict over turnover intention.


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