scholarly journals The implementation of e-government in indonesia

2020 ◽  
Vol 9 (7) ◽  
pp. 190-196
Author(s):  
A.A Gde Satia Utama
Keyword(s):  
Public Service ◽  
Modern Technology ◽  
Service Performance ◽  
Government Institutions ◽  
Utilization Of Technology ◽  
Low Performance ◽  
Bureaucratic Performance ◽  
Performance Rate

This conceptual paper's objectives describe how the utilization of technology and information systems in government institutions developing e-government can improve public service performance and quality. The development of information and technology helps humans and the organization to successfully their operation. The operational system more accurate, useful, and efficient. Most governmental bodies have a low-performance rate in matters of bureaucracy. To repair the quality of bureaucratic performance in government institutions, there is a need to introduce public transparency and accountability to increase the role of public control. The usage of modern technology and systems in government is known as e-government.

scholarly journals Public Service Motivation and Individual Job Performance

2021 ◽  
pp. 254-277
Author(s):  
Adrian Ritz ◽  
Wouter Vandenabeele ◽  
Dominik Vogel
Keyword(s):  
Public Service ◽  
Indirect Effects ◽  
Individual Performance ◽  
Public Service Motivation ◽  
Service Performance ◽  
Future Research ◽  
Public Employees ◽  
Great Relevance ◽  
The Relationship

When pressure on human resource departments to make government more efficient is increasing, it is of great relevance to understand employees’ motivation and the fit of an employee with their job, as both contribute strongly to service performance. Therefore, this chapter discusses the role of public employees’ motivation and its relationship to individual performance. More specifically, this relationship is examined by focusing on public service motivation (PSM), a stream of research developed during the last three decades stressing the service orientation of public employees’ identity. Theoretically, how the relationship between PSM and individual performance is dependent on institutions is discussed, and an overview of the existing empirical evidence concerning this relationship is provided. The literature review discusses a variety of aspects such as direct vs. indirect effects, type of performance used, how performance is measured, and effect sizes. Finally, several avenues for future research are proposed, including methodological strategies.

scholarly journals PERANAN KOPERASI SEBAGAI BENTUK IMPLEMENTASI EKONOMI PANCASILA DI ERA DIGITAL

2020 ◽  
Vol 1 (1) ◽  
pp. 32
Author(s):  
Wiwi Warsiati ◽  
Tiris Sudartono ◽  
Riana Dewi
Keyword(s):  
Cost Savings ◽  
Left Behind ◽  
Digital Era ◽  
Low Performance ◽  
Online Stores ◽  
And Training ◽  
Better Than ◽  
Cooperative Governance

The role of cooperatives on the economy in Indonesia is still low due to low performance and cooperative governance not based on good cooperative governance. Cooperatives find it difficult to develop because they are unable to keep up with changes in the digital era. Pancasila economics was explored and built on the values adopted in Indonesian society which put forward the principles of humanity, nationalism, and cooperative democracy demanded to make a transformation so as not to be left behind by members and society. The Kopti cooperative consists of entrepreneurs who know tempeh has the potential to make changes because the quality of human resources is better than other cooperatives. Cooperatives must build creative and innovative characters for cooperative mobilizers through education and training. Cooperative in the digital era by implementing Information Networks, e-commerce online stores that have advantages such as Cost Savings, Potential Income, Extensive sales, Ease in targeting customers, Facilitating the process when orders increase Keywords: cooperatives, digital era

The ABC and the 2006 Federal Media Reforms

2006 ◽  
Vol 120 (1) ◽  
pp. 5-9 ◽  
Author(s):  
Elizabeth Jacka
Keyword(s):  
Public Service ◽  
Policy Development ◽  
Public Broadcasting ◽  
Australian Government ◽  
Public Discussion ◽  
Public Service Broadcasting ◽  
Political Interference

This article dissects the implications for the ABC of the current Australian government media reforms. If the quality of policy development and discussion of such changes to key media laws and policy is poor in general, the level of consideration of the role of public broadcasting is worse. The author also considers other perennial dilemmas such as advertising on the ABC, governance and political interference, concluding that the new communications landscapes makes the ABC and public service broadcasting more necessary than ever — yet it is still awaiting a thorough exploration and adequate public discussion.

scholarly journals Effect of service quality against visitor loyalty through visitor satisfaction

2019 ◽  
Vol 3 (2) ◽  
pp. 149
Author(s):  
Firman Hidayat ◽  
Nur Asnawi
Keyword(s):  
Service Quality ◽  
Direct Effect ◽  
Public Service ◽  
Partial Least Square ◽  
Least Square ◽  
Direct Influence ◽  
Visitor Satisfaction ◽  
Government Institutions ◽  
Analysis Technique

<p>The success of a government intention is to the satisfaction of the community about the service provided by the intense, the quality of service, satisfaction, and validity are important aspects that must be considered so that government institutions can be considered successful in serving the community. The purpose of this study was to determine the direct effect of service quality on visitor satisfaction and visitor loyalty and the influence of visitor satisfaction on visitor loyalty and the influence of service quality on visitor loyalty through visitor satisfaction. From this background this research was carried out with the title "The Effect of Service Quality on Visitor Loyalty Through Visitor Satisfaction. (Study at Banyuwangi Public Service Mall, East Java) ".</p><p>This study uses a quantitative approach, the sample in this study was 181 respondents. Data collection with questionnaires, interviews, and documentation. The data analysis technique used in this study is Partial Least Square (PLS).</p><p>From the results of the study showed that there is a direct effect of service quality on visitor satisfaction and visitor loyalty, there is a direct influence of visitor satisfaction on visitor loyalty and there is an indirect effect of service quality on visitor loyalty through visitor satisfaction at the Banyuwangi public service mall.</p><p>Keywords: <em>Service Quality, Visitor Satisfaction, Visitor Loyalty</em></p>

scholarly journals IMPORTANCE PERFORMANCE ANALYSIS KUALITAS PELAYANAN BADAN PENGELOLAAN PENDAPATAN DAERAH KOTA BANDUNG

NATAPRAJA ◽  
2019 ◽  
Vol 7 (1) ◽  
pp. 91-104
Author(s):  
Ahmad Zaini Miftah ◽  
Yogi Suprayogi Sugandi ◽  
Dedi Sukarno
Keyword(s):  
Performance Analysis ◽  
Public Service ◽  
System Integration ◽  
Service Performance ◽  
Service Improvement ◽  
Information Base ◽  
The Public ◽  
Government Institutions ◽  
The Media ◽  
Government Institution

Delivering public service is an important matter where the performance of government institution is equally related to the public satisfactions. This study conducted from nine types of taxes in Bandung Municipal City. Survey has been held to assess the public satisfactions of the tax service performance in Bandung Municipal City for future tax service improvement and innovation to society. Importance-Performance Analysis is being used to measure the service attributes that provided by the authorized government institutions alongside SERVQUAL model from Parasuraman et al. (1985). The results indicate that there is no further handling from the submitted complaint by taxpayers, the limited infrastructure to pay the tax and also the media to convey their dissatisfaction toward current service. Hence, the tax payment system integration is needed which providing tax information base and require procedure to educate the taxpayer and improve accountability of authorized the local government institution.

scholarly journals The decision makers’ perceptions toward the adoption of information technology by government institutions in Jordan and its affect on information accessibility, and decision making quality

2015 ◽  
Vol 13 (1) ◽  
pp. 370-378
Author(s):  
Rami Tbaishat ◽  
Saleh Khasawneh ◽  
Abdullah Mohammad Taamneh
Keyword(s):  
Decision Making ◽  
Active Role ◽  
Decision Makers ◽  
Quantitative Methodology ◽  
Training And Education ◽  
Government Institutions ◽  
Governmental Organizations ◽  
Information Accessibility

The purpose of this study was to explore the perceptions of decision-makers towards the use of this technology and its impact on access to information and the quality of decision-making. Quantitative methodology was used to obtain the information necessary to achieve the objectives of this study. The results indicated the importance of computer technology in the Jordanian governmental organizations. The results revealed that the majority of the participants expressed positive perceptions about the technology. However, they still expected to have more active role of this technology in government institutions. Also, they provided many of the factors that led to some restrictions on the use of computers. In addition, the study revealed that the demographic characteristics that would hinder perceptions towards this technology seems mostly unfounded. Based on the results of this study, Joradanian government should provide its employees more training and education opportunities on the use of this technology, in order to maintain, improve and increase the use of such technology in the future.

The Role of Teacher Education in Developing Employability Skills in Higher Education

2019 ◽  
pp. 85-98
Author(s):  
Joyce Bukirwa Sessanga ◽  
Badru Musisi
Keyword(s):  
Higher Education ◽  
Teacher Education ◽  
Student Teachers ◽  
Education Sector ◽  
Employability Skills ◽  
Academic Environment ◽  
Government Institutions ◽  
Broad Understanding

This chapter explores the need to equip student teachers with the skills that will enable them to train and develop their learners for employability. However, given the broad understanding of employability, it is important to recognize that the quality of a university graduate is not just a reflection of the quality of the curriculum and its supporting academic environment. It reflects the demands of the industry as well as the competence of the regulating body (i.e. related government institutions) in shaping the characteristics of higher education graduates. It might be overly simplistic to say that universities are encouraged, if not pressured, to produce employable graduates. The higher education sector therefore needs to recognize and understand the context of employability for their graduates to ensure that their students can live up to the expectations from governments and employers.

scholarly journals PENGARUH KEPEMIMPINAN PEMERINTAHAN DALAM INOVASI KEBIJAKAN LAYANAN PUBLIK DI KABUPATEN TULANG BAWANG

2021 ◽  
Vol 4 (1) ◽  
pp. 1-10
Author(s):  
Winarti ◽  
Murtir Jeddawi ◽  
Sampara Lukman ◽  
Agus Fatoni
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Mixed Method ◽  
Public Services ◽  
Government Leadership ◽  
Research Findings ◽  
Almost All ◽  
Improve Service Quality

The quality of public services is the main parameter in the success of an autonomous region in implementing decentralization. Leadership is a very important dimension in the quality of public services. With the innovation of the leader or regional head, it can improve the quality of public services in the area. Thus the purpose of this study is to examine the influence of government leadership in public service policy innovation in Tulang Bawang Lampung Regency which can improve service quality. This research uses a mixed method or often referred to as a mixed method with a sequential explanatory method. The results showed that government leadership had a strong influence on public services. From the research findings, it is revealed that almost all dimensions of government leadership variables have a dominant influence due to the large role of the leader for employees where a leader can influence and influence the behavior of employees or subordinates so that if there is public service innovation from the regional head it can have an influence service quality.

scholarly journals Community Service Satisfaction Index Information System Using the Web-Based CSS Method (Community Satisfaction Survey) at Statistics Center in Tapaktuan

2021 ◽  
Vol 6 (2) ◽  
pp. 74-82
Author(s):  
Salya Rater ◽  
Fardiansyah ◽  
Safrijah
Keyword(s):  
Service Quality ◽  
Community Service ◽  
Public Service ◽  
Service Providers ◽  
Service Performance ◽  
Service Satisfaction ◽  
Satisfaction Survey ◽  
Community Satisfaction ◽  
Satisfaction Index

The Community Satisfaction Index (CSI) is data and information about the level of community satisfaction from quantitative and qualitative measurement results in obtaining services from public service administrators by comparing their expectations and needs. Public service providers, community service units are faced with many related things. This application system uses the Community Satisfaction Survey (CSS) method, which is an activity carried out using a questionnaire as a research instrument. Community satisfaction services held are not aimed at seeking profit but must prioritize service quality in accordance with the demands, expectations and needs of the people being served. Public service providers are faced with many things related to improving service quality through good performance and  quality of product. And this public service dominates the related agencies. To measure the performance of public service units, elements / indicators are needed to provide an assessment of the performance results of public service units. This system is designed to find out the results of public service performance at the Central Statistics Agency (BPS) in Tapaktuan which is measured based on the unknown Public Service Satisfaction Index. The Community Satisfaction Index (CSI) system aims to determine the level of service performance in Tapaktuan Central Statistics Agency (BPS) in providing services to the community, as well as a vehicle for absorbing community aspirations in the form of suggestions, hopes, as well as complaints about the services that have been provided so far. to be used as guidelines for policy makers, programs and strategies for improving services. One of the efforts to improve the quality of public services as mandated in the Republic of Indonesia Law Number 25 year 2000 concerning the National Development Program, in the Decree of the Minister of State Apparatus Empowerment Number 14 of 2017 concerning guidelines for preparing community satisfaction surveys of public service administration units.

scholarly journals Pelatihan dan Pendampingan bagi Peningkatan Kapasitas Aparat dan Institusi Desa dalam Perencanaan dan Implementasi Pembangunan

Bakti Budaya ◽  
2020 ◽  
Vol 3 (2) ◽  
pp. 149
Author(s):  
Setiadi Setiadi ◽  
Henny Ekawati ◽  
Fadlan Habib
Keyword(s):  
Local Community ◽  
Control Mechanism ◽  
Development Planning ◽  
Government Institutions ◽  
Village Level ◽  
Planning Processes ◽  
Village Government ◽  
The Village

The implementation of Law No. 6 2014 faces obstacles due to the weak quality of village officials and institutions. This has an impact on the weakening role of the village government in its function as a development accelerator. It is necessary to increase the capacity of the apparatus in order to understand how development planning processes should be carried out at the village level, and how these processes are supported by strong village government institutions. In addition, there needs to be a control mechanism for the village government. This can be done by strengthening the role of the BPD. With the increased quality and capacity of village government apparatus and institutions, as well as strong civil society control played by the BPD, there will be a synergy in implementing good development at the village level. Village officials are no longer the sole player in village development. Efforts to create these ideal conditions continue to be in progress at the village level and will always be dynamic due to the influence of supralocal powers which are sometimes not in line with the development and will of the local community.====Implementasi UU No. 6 Tahun 2014 menghadapi kendala akibat lemahnya kualitas aparat dan kelembagaan desa. Hal ini berdampak pada semakin lemahnya peran pemerintah desa dalam fungsinya sebagai akselerator pembangunan. Perlu adanya peningkatan kapasitas aparat agar memahami bagaimana proses-proses perencanaan pembangunan harus dilakukan di tingkat desa serta bagaimana proses-proses tersebut didukung oleh kuatnya kelembagaan pemerintah desa. Selain itu, perlu ada mekanisme kontrol terhadap pemerintah desa. Hal ini bisa dilakukan dengan penguatan peran BPD. Dengan meningkatnya kualitas dan kapasitas aparat dan kelembagaan pemerintah desa serta kontrol masyarakat sipil yang kuat yang diperankan oleh BPD, akan ada sinergi pelaksanaan pembangunan yang baik di tingkat desa. Aparat desa tidak lagi menjadi pemain tunggal pembangunan desa. Upaya penciptaan kondisi ideal ini terus berproses di tingkat desa dan akan selalu dinamis akibat pengaruh kekuasaan supralokal yang terkadang tidak sejalan dengan perkembangan dan kehendak masyarakat lokal.

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