scholarly journals Passenger satisfaction and decision of repurchasing on rail transportation services

2021 ◽  
Vol 5 (2) ◽  
pp. 265-278
Author(s):  
Venny Arianti ◽  
Yosi Pahala ◽  
Aswanti Setyawati ◽  
Prasadja Ricardianto
Keyword(s):  
Path Analysis ◽  
Service User ◽  
Arrival Time ◽  
Practical Implication ◽  
Volume Transport ◽  
Rail Transportation ◽  
Purchasing Decisions ◽  
Transportation Services ◽  
Passenger Satisfaction ◽  
The Impact

The purpose of the study was to determine and analyze the effect of train rates, comfort and timeliness on passenger satisfaction and the impact of repurchase decision of train transportation services for the Jenggala Train on the Sidoarjo-Mojokerto route, at East Java, Indonesia. The main problem, there are complaints about unsatisfactory service, inaccuracy of departure and arrival time at the station aim. Also, the passenger capacity provided is large, but the volume transport is still minimal and there is no data on passengers who make repeat purchases. The sample are 100 Jenggala train crossing service Sidoarjo-Mojokerto passengers. Method of data analyze used path analysis. The result showed that the changes of rate amount, experience of passenger comfort, and timeliness of train travel had major impact on the decision of repurchase. As a theorithical and practical implication, the improvement of service user facilities at the station and on the train is very important needed to create comfort for users of transportation services train, because the comfort variable has a significant effect dominant in influencing purchasing decisions.

scholarly journals Analisis Jalur Faktor-faktor yang Mempengaruhi Loyalitas Penumpang BRT Trans Musi

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Lady Yulita Yulita ◽  
Irmeilyana Irmeilyana
Keyword(s):  
Path Analysis ◽  
Public Transportation ◽  
Path Model ◽  
Bus Rapid Transit ◽  
Rapid Transit ◽  
Reliability Factor ◽  
Transportation Services ◽  
Transport Services ◽  
Passenger Satisfaction ◽  
Public Transport Services

 Abstrak— Trans Musi adalah sistem transportasi berjenis Bus Rapid Transit (BRT) di Kota Palembang, Sumatra Selatan. Tujuan dikembangkannya BRT Trans Musi adalah dalam rangka menyediakan pelayanan angkutan umum yang sesuai dengan kebutuhan masyarakat. Dalam pelayanan angkutan umum ada faktor-faktor yang dapat mempengaruhi kepuasan dan loyalitas penumpang yaitu keandalan, daya tanggap, jaminan, empati, bukti langsung, dan harga. Tujuan dari penelitian ini untuk mengetahui faktor-faktor yang secara signifikan berpengaruh langsung maupun tidak langsung terhadap kepuasan penumpang Trans Musi serta mengetahui besarnya pengaruh faktor-faktor tersebut dan kepuasan terhadap loyalitas penumpang. Metode yang digunakan adalah analisis jalur. Berdasarkan data kueioner, model jalur yang terbentuk adalah  = 0,1869 + 0,0616  - 0,0213  + 0,1201  + 0,1948 + 0,1417  +0,6984  dan  = 0,0398 + 0,0985  - 0,0087  - 0,0218  - 0,0488 + 0,0301  + 0,6299 + 0,5461. Hasil penelitian dengan α = 5% menunjukkan bahwa faktor keandalan (X1), faktor keandalan (X5) dan faktor harga (X6) berpengaruh secara signifikan terhadap kepuasan penumpang (Y1) dengan besar pengaruh berturut-turut 0,1869, 0,1948 dan 0,1417. Selain itu, faktor kepuasan penumpang (Y1) berpengaruh secara signifikan terhadap loyalitas penumpang (Y2) dengan besar pengaruh 0,6299. Kata Kunci— Kepuasan Penumpang, Loyalitas Penumpang, Analisis Jalur, Trans Musi. Abstract— Trans Musi is a Bus Rapid Transit (BRT) transport system in Palembang, Indonesia. The purpose of the development of BRT Trans Musi is in order to provide public transportation services in accordance with the needs of the community. In public transport services there are factors that can affect passenger satisfaction and loyalty that is reliability, responsiveness, assurance, empathy, direct evidence, and price. The purpose of this research is to know factors that significantly influence directly or indirectly to passenger satisfaction of Trans Musi and to know the influence of those factors and satisfaction to passenger loyalty. The method used is path analysis. Based on the questionnaire data, the path model formed is   = 0.1869 + 0.0616  – 0.0213  + 0.1201  + 0.1948 + 0.1417  +0.6984  and  = 0.0398 + 0.0985  – 0.0087  – 0.0218  – 0.0488 + 0.0301  + 0.6299 + 0.5461. The result of research with α = 5% indicated that reliability factor (X1), reliability factor (X5) and price factor (X6) had significant effect to passenger satisfaction (Y1) with the influence of 0.1869, 0.1948 and 0.1417 respectively. In addition, passenger satisfaction factor (Y1) significantly influence passenger loyalty (Y2) with a large influence of 0.6299.Keywords— Passenger Satisfaction, Passenger Loyalty, Path Analysis, Trans Musi. 

A Study On Impact Of Work Life Related Factors On Employee Engagement In Health Care Sector Workers In Dindigul District.

2019 ◽  
Vol 118 (7) ◽  
pp. 20-26
Author(s):  
S. JAYARAMAN ◽  
R. Sindhya ◽  
P. Vijiyalakshmi
Keyword(s):  
Health Care ◽  
Path Analysis ◽  
Employee Engagement ◽  
Health Care Workers ◽  
Health Care Sector ◽  
Work Life ◽  
Primary Data ◽  
Related Factors ◽  
Care Workers ◽  
The Impact

this research aims to find out the intensity of Employee Engagement of the health care sector workers and the relationship between the Work life factors and Employee Engagement of Health care sector workers in Dindigul District. Primary data were used in this research, were collected from 298 Health care workers from Dindigul District. Questionnaire was the major tool used to gather the primary data from the selected sample respondents. For this purpose, a well structured questionnaire was constructed with the help of professionals and the practiced employees of various health care units in Dindigul District. The health care employees were chosen by simple random sampling method. The investigative measures of regression Path analysis, and simple percentage analysis were utilized to find the impact of work life related factors with the Employee Engagement. The maximum Health care workers were generally satisfied with their jobs. The analytical procedure of path analysis multiple regressions was utilized to determine the predicting strength among Work life factors and the employee engagement. This study provides an another view about the importance of Work life factors and Employee engagement for organizational effectiveness and performance .

Pengaruh Employee Engagement dan Employee Value Proposition terhadap Kinerja

2020 ◽  
Vol 13 (2) ◽  
Author(s):  
Murti Sumarni
Keyword(s):  
Regression Analysis ◽  
Path Analysis ◽  
Employee Engagement ◽  
Reliability And Validity ◽  
Value Proposition ◽  
Validity Test ◽  
Employee Value ◽  
Branch Office ◽  
The Impact ◽  
Research Analysis

The aim of this research was focused to determine the impact of Employee Engagement and Employee Value Proposition to Performance. The reliability and validity test was conducted to 30 respondents and the result showed that all questions item were proven valid and reliable to be used in further research analysis. Populations in this research were the employees of PT. Bank Mega, Tbk. Branch Office Semarang. Questionnaire wasused to collect the data in the amount of 50 respondents. This research used SPSS to analyze and the result of the regression analysis indicated that the Employee Engagement and Employee Value Proposition had a significant effect to Performance. The result of Path Analysis indicated that Employee Value Proposition could be a moderating variable between the impact of Employee Engagement to Performance.

The impact of applying the Common Customs Tariff on the armenian export of Cut and Polished Gems to Russia

2019 ◽  
pp. 33-41
Author(s):  
V. L. Harutyunyan ◽  
S. V. Dokholyan ◽  
A. R. Makaryan
Keyword(s):  
Manufacturing Sector ◽  
Practical Implication ◽  
Dominant Role ◽  
New Technology ◽  
Manufacturing Companies ◽  
Medium Term ◽  
Diamond Cutting ◽  
Global Trends ◽  
The Common ◽  
The Impact

The presented study discusses the issues of applying the Common Customs Tariff (CCT) rates of the Eurasian Economic Union (EAEU) on rough diamonds and the impact thereof on the exports of stones cut and polished inArmeniaand then exported toRussia.Aim. The study aims to identify the possible strategies Armenian diamond cutting and polishing companies could adopt as a response to the application of the CCT rates on rough diamonds and how it would affect exports to various destinations, namely to Russia.Tasks. The authors analyze the current state of the gems and jewelry sector and substantiate the need to either integrate it into the jewelry manufacturing sector or to apply various strategies to facilitate exports to either Russia or other destinations in the medium term in response to the application of the CCT rates.Methods. This study uses general scientific methods of cognition, including analytical and methodological approaches and elements of forecasting. Possible strategies the Armenian diamond cutting and polishing companies could adopt in the medium term in response to the application of the EAEU CCT rates are determined using the analytical research method, forecasts in the context of the developments in the Armenian gem processing and jewelry market and global trends, statistical data on the imports and exports of cut and polished gems and jewelry for 2014–2018 published by the UN Comtrade Statistics.Results. Statistics on the exports of processed diamonds from 2014 to 2018 highlights the issue associated with the loss of competitiveness suffered by Armenian companies (mainly in comparison with Indian diamond cutters). The major global trends in the diamond cutting and polishing business indicate that it could be virtually impossible for Armenian cutters and polishers to compete with Indian companies in the medium term if they do not comes to investing in new technology to achieve operational efficiency. For these companies, it is important not to lose the Russian market due to an increase in the tariff rate and concentrate on the processing of gems that are larger than 1 carat. Another strategy to avoid an increase in the customs tariff rates would depend on the Armenian government’s ability to negotiate with Russia in respect of direct imports of diamond stones from Russian manufactures. Two other options for Armenian cutters involve focusing on cutting and polishing of rubies, sapphires, emeralds, etc. or integrating into the jewelry sector either by being the primary supplier or by considering this business as a channel to sell processed diamond stones by setting up their own jewelry manufacturing companies.Conclusions. With CCT going into effect in January 2021 and India’s dominant role in the diamond cutting and polishing business, Armenia needs to carefully consider all of the strategies the Armenian companies could adopt, as discussed above. As a member state of the EAEU, Armenia freely exports to Russia, however, further exports to Russia would depend on Armenia’s ability to ensure that cost-effective operations are in place, or to concentrate on the processing of precious gems rather than diamonds, or to switch to the manufacturing of jewelry items as a major export item.Practical Implication. The findings of this study could be of interest to the Ministry of Economy of the Republic of Armenia and Business Armenia that could be used in elaborating the strategy for the development of Armenian gems and jewelry sector of the economy.

Does a comprehensive service user-led education programme effect more positive attitudes towards recovery and less stigmatising attitudes towards people with lived experience of mental distress in medical students? A comparative cohort study

2021 ◽  
pp. 000486742098788
Author(s):  
Giles Newton-Howes ◽  
Jessica Senior ◽  
Ben Beaglehole ◽  
Gordon L Purdie ◽  
Sarah E Gordon
Keyword(s):  
Cohort Study ◽  
Medical Students ◽  
Lived Experience ◽  
Service User ◽  
Mental Distress ◽  
Healthcare Providers ◽  
Education Programme ◽  
Positive Attitudes ◽  
Comprehensive Service ◽  
The Impact

Objective: This study sought to investigate the impact of a service user-led anti-stigma and discrimination education programme, encompassing numerous interventions focused on facilitating multiple forms of social contact, the promotion of recovery, and respect for human rights, on medical student attitudes. Method: A comparison cohort study was used to compare the attitudes of two cohorts of medical students who received this programme as part of their fifth (the fifth-year cohort) or sixth (the sixth-year cohort) year psychological medical education attachment (programme cohorts) with two cohorts of equivalent students who received a standard psychological medical attachment (control cohorts). Attitudes to recovery (using the Recovery Attitudes Questionnaire) and stigma (using the Opening Minds Scale for Healthcare Providers) were measured at the beginning and end of the attachments for each year and compared both within and between the cohorts using Wilcoxon signed-rank or Wilcoxon rank-sum tests. Results: With sample sizes ranging from 46 to 70 across all cohorts, after their psychological medicine attachment both the programme and control cohorts showed more positive attitudes towards recovery and less stigmatising attitudes towards people with lived experience of mental distress. Significant differences between the programme cohorts and the control cohorts were found for recovery attitudes (median difference of 2, p < 0.05 in both fifth and sixth year), with particularly large differences being found for the ‘recovery is possible and needs faith’ subdomain of the Recovery Attitudes Questionnaire. There were no significant between cohort differences in terms of stigmatising attitudes as measured by the Opening Minds Scale for Healthcare Providers. Conclusion: The introduction of a comprehensive service user-led anti-stigma and education programme resulted in significant improvements in recovery attitudes compared to a control cohort. However, it was not found to be similarly superior in facilitating less stigmatising attitudes. Various possible reasons for this are discussed.

scholarly journals Red tape and psychological capital: a counterbalancing act for professionals in street-level bureaucracies

2020 ◽  
Author(s):  
A Dudau ◽  
G Kominis ◽  
Y Brunetto
Keyword(s):  
Local Government ◽  
Organizational Behavior ◽  
Psychological Capital ◽  
Negative Impact ◽  
Practical Implication ◽  
Well Being ◽  
Government Employees ◽  
Street Level ◽  
Red Tape ◽  
The Impact

Abstract Assuming that red tape is inevitable in institutions, and drawing on positive organizational behavior, we compare the impact of individual psychological capital on the ability of street-level bureaucrats (SLBs) with different professional backgrounds to work within the confines of red tape. The two SLB professions investigated here are nurses and local government employees; and the work outcomes of interest to this study are well-being and engagement. The findings show that red tape has a different impact on each professional group but, encouragingly, they also indicate that psychological capital has a compensatory effect. Implications include nurses requiring more psychological resources than local government employees to counteract the negative impact of red tape. A practical implication for managers is that, if perception of red tape in organizations is set to increase or to stay constant, enhancing the psychological capital of professionals in SLB roles, through specific interventions, may be beneficial to professionals and organizations alike.

scholarly journals Measurement of the Sea Surface Height with Airborne GNSS Reflectometry and Delay Bias Calibration

2021 ◽  
Vol 13 (15) ◽  
pp. 3014
Author(s):  
Feng Wang ◽  
Dongkai Yang ◽  
Guodong Zhang ◽  
Jin Xing ◽  
Bo Zhang ◽  
...  
Keyword(s):  
Wind Speed ◽  
Arrival Time ◽  
Elevation Angle ◽  
Satellite System ◽  
Sea Surface Height ◽  
Antenna Pattern ◽  
Sea Surface ◽  
Observation Method ◽  
Global Navigation Satellite ◽  
The Impact

Sea surface height can be measured with the delay between reflected and direct global navigation satellite system (GNSS) signals. The arrival time of a feature point, such as the waveform peak, the peak of the derivative waveform, and the fraction of the peak waveform is not the true arrival time of the specular signal; there is a bias between them. This paper aims to analyze and calibrate the bias to improve the accuracy of sea surface height measured by using the reflected signals of GPS CA, Galileo E1b and BeiDou B1I. First, the influencing factors of the delay bias, including the elevation angle, receiver height, wind speed, pseudorandom noise (PRN) code of GPS CA, Galileo E1b and BeiDou B1I, and the down-looking antenna pattern are explored based on the Z-V model. The results show that (1) with increasing elevation angle, receiver height, and wind speed, the delay bias tends to decrease; (2) the impact of the PRN code is uncoupled from the elevation angle, receiver height, and wind speed, so the delay biases of Galileo E1b and BeiDou B1I can be derived from that of GPS CA by multiplication by the constants 0.32 and 0.54, respectively; and (3) the influence of the down-looking antenna pattern on the delay bias is lower than 1 m, which is less than that of other factors; hence, the effect of the down-looking antenna pattern is ignored in this paper. Second, an analytical model and a neural network are proposed based on the assumption that the influence of all factors on the delay bias are uncoupled and coupled, respectively, to calibrate the delay bias. The results of the simulation and experiment show that compared to the meter-level bias before the calibration, the calibrated bias decreases the decimeter level. Based on the fact that the specular points of several satellites are visible to the down-looking antenna, the multi-observation method is proposed to calibrate the bias for the case of unknown wind speed, and the same calibration results can be obtained when the proper combination of satellites is selected.

scholarly journals Indicators of Land, Water, Energy and Food (LWEF) Nexus Resource Drivers: A Perspective on Environmental Degradation in the Gidabo Watershed, Southern Ethiopia

2021 ◽  
Vol 18 (10) ◽  
pp. 5181
Author(s):  
Zinabu Wolde ◽  
Wu Wei ◽  
Haile Ketema ◽  
Eshetu Yirsaw ◽  
Habtamu Temesegn
Keyword(s):  
Population Growth ◽  
Path Analysis ◽  
Driving Factors ◽  
Consumption Patterns ◽  
Southern Ethiopia ◽  
Driving Factor ◽  
Path Coefficients ◽  
Resource Degradation ◽  
The Impact ◽  
Land Water

In Ethiopia, land, water, energy and food (LWEF) nexus resources are under pressure due to population growth, urbanization and unplanned consumption. The effect of this pressure has been a widely discussed topic in nexus resource literature. The evidence shows the predominantly negative impact of this; however, the impact of these factors is less explored from a local scale. As a result, securing nexus resources is becoming a serious challenge for the country. This necessitates the identification of the driving factors for the sustainable utilization of scarce LWEF nexus resources. Our study provides a systemic look at the driving factor indicators that induce nexus resource degradation. We use the Analytical Hierarchical Process (AHP) to develop the indicators’ weights, and use a Path Analysis Model (PAM) to quantitatively estimate the effect of the driving factor indicators on the LWEF nexus resources. The results indicate that social (48%), economic (19%), and policy and institutional changes (14%) are the major nexus resource driving factor indicators. The path analysis results indicate that among the social driving factor indicators, population growth and consumption patterns have a significant direct effect on the LWEF nexus, with path coefficients of 0.15 and 0.089, respectively. Similarly, the potential of LWEF nexus resources is also influenced by the institutional and policy change drivers, such as outdated legislation and poor institutional structure, with path coefficients of 0.46 and 0.39, respectively. This implies that population growth and consumption patterns are the leading social drivers, while outdated legislation and poor institutional structures are the institutional and policies change drivers which have a potential impact on LWEF nexus resource degradation. Similarly, other driving factors such as environmental, economic and technological factors also affect nexus resources to varying degrees. The findings of our study show the benefits of managing the identified driving factors for the protection of LWEF nexus resources, which have close links with human health and the environment. In order to alleviate the adverse effects of driving factors, all stakeholders need to show permanent individual and collective commitment. Furthermore, we underline the necessity of applying LWEF nexus approaches to the management of these drivers, and to optimize the environmental and social outcomes.

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