A Study of Customer Satisfaction on Services Provided by International Gemological Institute (IGI) Surat

2016 ◽  
Vol 5 (2) ◽  
Author(s):  
Mr. Swapnil Chaurasia ◽  
Ms. Indrani Sengupta

Diamond industry, gems and jewelry sector, apart from being one of the fastest growing sectors in India is a major contributor to the GDP of the country. With an enormous market size and exceptional potential of expansion, the gem and jewelry sector is poised to become twice as huge as of now in coming five years. India accounts for 70-75 percent diamond exports of the world making it the largest cutting hub both in terms of value and employability. International Gemological Institute is the apex body in certifying gems and jewelry on the grounds such as authenticity, purity and alike is responsible for building confidence among the buyers as well as the seller community dealing in these rare gems and metals. The institute has a well webbed network of research laboratories in different parts of the world consisting of some of the prominent cities in India to carry out quality check and certification procedures. The paper reflects satisfaction level among the customers that avails the services provided by IGI that not only acts as certification of quality and authenticity but also as the prime element of trust among the trading group. The study has been conducted using a primary data collection tool and the data was collected from owners & staff of various firms who came for the authenticity evaluation of their diamonds, gems and jewelry, whose findings were later tested by chi square test and cross-tabulation. The findings give us an idea about the acceptance and rejections of various associations among the variables under study.

2019 ◽  
Vol 11 (3(J)) ◽  
pp. 58-71
Author(s):  
Albert Tchey Agbenyegah

The primary purpose of this rural study was to compare the challenges that impede successful operations of entrepreneurial activities and small businesses. Through quantitative design, a seven-point Likert-scale questionnaire was utilized to gather primary data. Two sampling techniques, namely simple random and purposive, were applied to select the research participants. Based on a Likert spectrum, 267 questionnaires were administered to SME owners by the researcher, assisted by two research trainees. These questionnaires were ranked from (1) strongly disagree to (7) strongly agree. Two main questions, which provided guidance to this study, were certified reliable by the Cronbach alpha coefficient of 0.768 and 0.976. Data analysis was possible through the descriptive and inferential tools supported by the independent t-test, Pearson’s chi-square test, and cross-tabulation. The final outcomes demonstrate higher levels of challenges in the Frances Baard (FB) District than in the John Taolo Gaetsewe (JTG) District. This implies that owner-managers of small businesses in the FB District experienced more challenges in operating their businesses. The study recommends SME Policy Framework (SPF) training and intensifying the existing processes of monitoring after training to justify the owner-managers’ moral commitments.


Webology ◽  
2021 ◽  
Vol 18 (Special Issue 02) ◽  
pp. 190-207
Author(s):  
Akhil B Nair ◽  
Keerthana S Prabhu ◽  
B.R. Aditya ◽  
C.V. Durgalashmi ◽  
A. Sivadasa Prabhu

COVID-19 outbreak has brought a global challenge in economy. It has affected badly on the financial sector all over the world. It created fear in the minds of people to use liquid cash and thus, has led to the adoption of mobile banking services. This study was conducted by collecting responses from the employed and student population from various parts of Kerala, who use mobile banking services. Primary data have been collected from 268 responses through a structured questionnaire prepared using Google forms. Percentage analysis with frequency distribution is used to summarize and infer the data along with pie charts. Chi-square test have been used to analyze the data using Microsoft Excel sheet to test the developed hypothesis and derive conclusions. It is concluded that mobile banking application have created a good impact during this pandemic to safeguard the lives and complete transactions at their fingertips without visiting banks physically.


Author(s):  
Soni Sahani ◽  
Sundip Bansal ◽  
Kalpana Sahani ◽  
Nitesh Khatiwada ◽  
Jeevan Kumar Bhattarai

This paper analyses the over-indebtedness of micro-borrowers of Nirdhan Utthan Bank in Birgunj, Nepal. Descriptive analytical research design is attempted to explore the scenario of factor of over-indebtedness and impact of multiple borrowing. The research is primary data based on 150 sample respondents from Birgunj and convenient and structured questionnaire had been used to collect response of the respondents and data was collected through face to face interview with the clients. In this study majority of the clients are involved in multiple borrowing 82 %, it finds that loss of income and multiple borrowing is the major factor that leads to over-indebted. The paper also shows the association between factors of over-indebtedness and multiple borrowing and how frequently micro-borrower repeats them and for this cross tabulation analysis and chi-square test was used to analyze the data. The results show that over-indebtedness is significantly associated with multiple borrowing. The risk of over-indebtedness further increases with the occurrence of multiple borrowing. Results show that small size of loans issued by MFIs and needs of the clients was one of the major reasons for multiple loans contracts. Other reasons for multiple borrowing include family obligation, loan recycling, and relaxed or simple loan procedures, and influence from friends who are taking multiple loans, delayed loan disbursement from the MFIs in which the client first applied.


2021 ◽  
Vol 11 (02) ◽  
pp. 54-59
Author(s):  
Syed Adeel Ahmed ◽  
Safia Anwar ◽  
Imtiaz ul Haq

Objective: To investigate the implication of quality of obturation and coronal restoration on periapical tissue in failed endodontically treated teeth. Study Design and Setting: This cross-sectional research was performed in the Operative Department of BUMDC on 187 patients reporting with root canal failure from March 2019 to August 2019. Methodology: Patients of both genders aged between 20-60 years were considered for this study. Single and multirooted teeth indicated for repeated endodontic treatment due to under filled, overfilled obturation, voids in obturation, absence and presence of coronal restoration were included. One operator carried out clinical examination of the teeth and periapical radiograph was taken for each patient by using E-Speed film and evaluated by the same operator using an illuminated viewer box. SPSS 17 for windows software was used for data entering and chi- square test was applied for statistical calculation of the outcomes. Results: Total n=187 endodontic treated failed teeth were evaluated, out of which 52.9% were of females and 47.1% to males. The number of obturations with acceptable length were 81(43.3%), with adequate density were 107 (57.2%) and with consistent taper were 116(62%). Periapical lesion was observed in 118(63.1%) cases. Quality of obturation significantly affects the periapical health. Cross tabulation showed a significant association (p-value <0.000) between inadequate coronal restoration and changes in periapical area. Conclusion: The successful prognosis of the root canal treatment relies on the good quality of obturation and adequate coronal filling.


2017 ◽  
Vol 3 ◽  
pp. 1-8
Author(s):  
Amin Palikhe ◽  
Akhila Shrestha

The article entitled "Knowledge of Reproductive Health Issues among the Students of P. N. Campus, Pokhara" has studied to get the knowledge about the reproductive health issues. Reproductive health is one of the important factors of population studies. Several studies have been made concerning the reproductive health issues but there are few research works on the knowledge of reproductive health, especially, in P. N. Campus. The present study attempts to find out knowledge of reproductive health issues among the students in the P. N. Campus. This study was based on the primary information collected from the field survey in P.N. Campus. The sample used for collection of data is random sampling. Basically, both descriptive and analytic research design and simple statistical tools like frequency table, and cross tabulation have been used here. To test the hypothesis, Chi- Square test with contingency table has been presented. Among the total 116 students, 58 percent female and 42 percent male were taken for sample. The median age for the sample population was 23 years. About 31 percent among them were married. This research finds out the knowledge of reproductive health issues like media of knowledge, sources, reproductive health issues areas and level of knowledge among the selected demographic background of respondents.Janapriya Journal of Interdisciplinary StudiesVol. III (December 2014), page: 1-8


Author(s):  
C. J. Nirmala ◽  
S. Dharaneesh Prasad

Background: Construction industry is one of the stable growing industries of the world and construction labour form 7.5% of the world labour force. In India, it is the largest economic activity after agriculture. Migrant construction workers are at a greater risk of developing certain health disorders and sickness than workers in many other industries. The objective was to study the socio demographic profile, morbidity profile among construction workers.Methods: A cross sectional study conducted at two construction sites in southern Bangalore and all workers were enrolled as study subjects. Data was collected using a pretested semi structured questionnaire. Statistical analysis used: descriptive statistics like percentages and Chi square test for test of significance.Results: Majority of the study population belonged to 15-45 years age group (87.3%), class IV (40.3%) socioeconomic status, Hindu religion (85%). Around 40% of them were illiterates and 68% of them were unskilled workers, rest semiskilled workers. Around 50% were from Raichur district of North Karnataka. Prevalence of injury was 8%, musculo-skeletal problems were around 50% followed by respiratory infections and gastrointestinal infections.Conclusions: The prevalence of musculoskeletal problems, respiratory problems and gastrointestinal infections was reported to be high among unskilled and semiskilled construction workers. There is need for health education and other prevention strategies for control of the same. Measures are needed to improve the work environment of construction workers by ensuring availability of personal protective equipments, good living conditions and sanitation facilities at the sites. 


2019 ◽  
Vol 1 (1) ◽  
pp. 114-119
Author(s):  
Apriliana Apriliana ◽  
Intan Mutiara Putri ◽  
Suyani Suyani ◽  
Istri Utami

The utilization of MCH book could be defined to be an activity when a mother and her close relatives actively participate in reading, learning, comprehending the contents of MCH book, and implementing it in daily routine. This research aims to discover the correlation between the reading interest of pregnant mothers and the use of MCH book. This study has been approved by the research ethics committee of Yogyakarta ‘Aisyiyah University. This cross-sectional research was performed at the Community Health Centre of Mlati II Sleman Yogyakarta. Seventy-four pregnant mothers who owned MCH book were derived from incidental sampling technic. The retrieval of primary data used questioner method. The result of chi-square test states that pregnant mothers with higher reading interest will be utilizing the MCH book four times more effective compared to those with lower interest in reading (p-value: 0,005 and 95% CI: 1,488-10,902).


2021 ◽  
Vol 8 (8) ◽  
pp. 470-474
Author(s):  
Mesut Aydin

Objective: Brucellosis is a zoonotic disease seen widely around the world. Although many aspects and treatment of this disease is well known, peritoneal involvement and ascites is not well established so far. Material and Methods: This study retrospectively enrolled 346 adult patients (aged >17 years) with acute Brucellosis attending Hepatology Clinic, Van Yuzuncu Yil University, between April 2013 and May 2016. Characteristics of those with and without ascites were analyzed using Pearson correlation coefficients and Chi-Square test in SPSS software system. Results: Of the 346 cases, 20 (5, 7%) had ascites. Those with ascites had significantly higher transaminase, cholestatic enzyme and amylase levels compared to those without ascites. Conclusions: We conclude that acute Brucella infection can lead to a unique low gradient ascites probably resulting from pancreatic leakage followed by peritoneal accumulation of serum proteins.


Author(s):  
Ihsan Khan ◽  
Ashfaq Rehman ◽  
Niaz Muhammad

This study examines the outcomes of frequent relations between juvenile and adult prisoners at the populous prisons of Khyber Pakhtunkhwa, Pakistan in districts Mansehra, Dera Ismail Khan, Peshawar, Swabi and Mardan. According to SPARC (2015), there were total of 199 juvenile prisoners out of them 132 were taken as a sample size through Sekaran (2010) sample size table. The primary data was collected through interview schedule, with major aim to see association of joint dwelling of adult prisoners and juvenile inmates in the selected prisons. For measuring the association between adult and juvenile inmates, a Chi-square test was applied by using Microsoft Excel. It was found that there exist a strong association of adult with juvenile inmates; which resulted in reinforcing the delinquent behaviour of juvenile by supporting them financially, providing them with various kinds of drugs and persuading them to join their networks after they were released. Such situation was directly contradictory to the well-being of juvenile inmates at jails, where they were supposed to rehabilitate their offending behaviour. The study recommends establishment of separate jails for juvenile inmates, being inclusive part of the JJSO-2000.


2020 ◽  
Vol 31 (3) ◽  
pp. 48-56
Author(s):  
Gibson Mpokonyoka Ngwira ◽  
Benjamin Bolaane ◽  
Bhagabat P. Parida

Road fatalities remain a major public health concern as over 1.3 million people across the world die in road accidents annually, and another 20-50 million sustain injuries. Malawi, with vehicle ownership about 437,416, has not been an exception to this, with reported fatality rates of 35 crash deaths per 100,000 population, possibly due to limited understanding of factors that contribute to such high road fatality rates. This may have resulted in implementing inappropriate and ineffective mitigation measures. Thus, the overall objective of this study was to investigate the availability, including their functionality and usage of seatbelts in motor vehicles, which could possibly be one of the major factors for increase in road fatalities. To establish the rates of availability, ncluding their functionality and usage of seatbelts in motor vehicles, primary data through survey for a sample of 1,200 vehicles were investigated. The independent ariables of data were cross tabulated with the dependent variables to establish these rates. Chi-square test was also performed to establish the significance of associations between the cross tabulated variables. The analysis found that Malawi’s drivers and assengers poorly comply with seatbelt laws. The overall seatbelt usage rate was 35.8%. In this regard, where over 90% of motor vehicles in Malawi have functional seatbelts, poor enforcement of existing seatbelt laws and awareness on the dangers of not using eatbelts could account for the low usage.


Sign in / Sign up

Export Citation Format

Share Document