scholarly journals PENGARUH KARAKTERISTIK PERUSAHAAN TERHADAP KEEFEKTIFAN SISTEM INFORMASI DITINJAU DARI DIMENSI KUALITAS PELAYANAN

2012 ◽  
Vol 3 (1) ◽  
Author(s):  
S. Widanarto P
Keyword(s):  
Information System ◽  
Service Quality ◽  
Organization Structure ◽  
Wilcoxon Test ◽  
Company Size ◽  
Validity And Reliability ◽  
Instrument Validity ◽  
Quality Dimension ◽  
The Impact ◽  
System Effectiveness

Pengaruh Karakteristik Perusahaan Terhadap Keefektifan Sistem Informasi Ditinjau dari Dimensi Kualitas PelayananMeasurement of information system effectiveness from service quality dimension has become an issue in MIS area. Researchers argue about the use of service quality (servqual) instrument to measure the information system effectiveness. Several studies indicate that service quality associates with company size and organization structure. This study intends to reexamine servqual instrument validity and reliability. Further more, this study attempts to measure information system effectiveness from service quality dimension and to investigate the impact of company size and organization structure on service quality. Item to total correlation, split-half method, and path analysis are used to test reliability of the instrument. Servqual instrument validity is tested by comparing servqual instrument items with in the framework of management information system theory. Wilcoxon test is used to test information system effectiveness by comparing the expected and perceived quality measurements. To measure the impact of company size and organization structure on service quality, a regression model is estimated. The data is collected with survey method. Questionnaire is sent to marketing managers, finance managers, human resources managers, and research and development managers as research subjects. The research is based on 82 valid responses. The result shows that, in general, servqual instrument is stastically reliable and valid as a measuring instrument. The result of information system effectiveness test from service quality dimension shows that there is a difference between manager’s perceived and expected service quality. Study result also shows that service quality is not influenced by company size and organization structure. Unlike previous studies, this study reinvestigates validity and reliability of the servqual instrument regardless of industry types and it attempts to investigate the impact of company size and organization structure on service quality. Key words :        servqual instrument, service quality, company size and organization structure  

scholarly journals National Zakat Management Information System: E-Sercive Quality and Its Impact on National Zakat Collection

2019 ◽  
pp. 98-124
Author(s):  
Randi Swandaru
Keyword(s):  
Information System ◽  
Regression Analysis ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Management Information System ◽  
Reliability And Validity ◽  
Management Information ◽  
The Impact

The purpose of this study is to examine the impact and the electronic service quality of the national zakat management information system (SIMBA) on the national zakat collection. This paper uses a multiple regression analysis in its explorative attempt to illustrate the impact of SIMBA implementation on the national zakat collection. It shows that SIMBA is positive and significantly impact the national zakat collection as well as the human development index that is used as a proxy for the human resource management quality of zakat institutions in the respective city. Nonetheless, the population is negative and significant to the zakat collection as endemic poverty and reluctance to pay zakat are indicated as the reasons. Moreover, this study has succeeded in adapting and conducting e-service quality survey to zakat information system realm. All the tests prove that the instrument in this study has a high degree of reliability and validity. The results show that some of the demographic factors significantly impact the perceived performance of SIMBA. Multiple regression analysis that is conducted in this study shows that e-service quality dimension is positive and significant towards SIMBA’ overall quality, perceived value, and loyalty intention. This study contributes to the zakat management system literature, especially in the impact of the national zakat information system, which is pivotal in enhancing zakat collection and poverty alleviation program funded by zakat.

scholarly journals Impact of E-Banking Service Quality on Customer Satisfaction

2020 ◽  
Vol 8 (5) ◽  
pp. 2296-2300
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Sampling Technique ◽  
Relative Strength ◽  
Primary Data ◽  
Interview Method ◽  
Banking Service ◽  
Quality Dimension ◽  
Multiple Regression Technique ◽  
The Impact

The main objective of this paper is to measure the impact of E-banking service quality on customer satisfaction. Primary data method is used to collect data by using the interview method over 504 respondents. The random sampling technique has been taken up for the survey by keeping due care for the availability and easiness of the customers. The Multiple regression technique has been employed to measure the effect to service quality dimension on the customer satisfaction. The paper examines the relative strength of each dimension affecting customer satisfaction. It has been found that the overall regression model has been a reasonable fit and there is a statistically significant association between service quality dimension and customer satisfaction.

scholarly journals Human Organization and Technology-Fit Model to Evaluate Implementation of Library Information System

2020 ◽  
Author(s):  
Idria Maita ◽  
Irfani Dwi Ayu Riski
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Organization Structure ◽  
Successful Implementation ◽  
Net Benefit ◽  
Human Organization ◽  
Library Users ◽  
System Use

This study discusses the factors of influence on the successful implementation of library information system at the Library Archives Office of Riau Province that called QALIS (Quadra Automated Library Information System). This evaluation is using HOT-Fit model. HOT-Fit placed three substantial components of information system, there are human, organization and technology. The purpose of this research is to evaluate and knows that system quality, information quality, service quality, system use, user satisfaction, organization structure and net benefit are the factors affecting successful implementation of QALIS. The underlying purpose of this research is the phenomenon that QALIS was implementation since 2010 but not optimal using of librarian and it is utilization not measured for all library users. Data is obtained through distributing questionnaires to 100 respondents, consisting of 9 librarians and 91 library users. The results of this study indicate that information quality variables and service quality variables influence user satisfaction, user satisfaction variables influence system use, organization structure variables influence user satisfaction, and finally all three variables influence net benefit (level of significant 0.05). Keywords: HOT-Fit model, Library Information System, SEM PLS, QALIS

The Effect of Service Quality Dimension on Taxpayers’ Satisfaction (Study at Howard Tax Consultant)

2020 ◽  
Vol 18 (3) ◽  
pp. 62
Author(s):  
Gladys Greselda Gosal ◽  
Christina Whidya Utami
Keyword(s):  
Regression Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Linear Regression Analysis ◽  
Likert Scale ◽  
Independent Variables ◽  
Quality Dimension ◽  
Multi Linear Regression ◽  
The Impact

This research aims to explore the impact of service quality towards the satisfaction of taxpayers who use the services of Howard Tax Consultant. Dimensions of the service quality that are used as independent variables are flexibility, reliability, assurance, tangibles, and responsiveness, meanwhile the dependent variable is taxpayers’ satisfaction. All members of the population are taken as the sample of the research, with total of 50 respondents, among those are 35 individual taxpayers and 15 corporate taxpayers. Data was collected through questionnaire with 24 indicators with Likert scale, and was analyzed using multi-linear regression analysis. The result of multi-linear regression analysis shows that flexibility, reliability, assurance, tangibles, and responsiveness are significantly and positively correlated to the satisfaction of taxpayers who use the services of Howard Tax Consultant, and therefore it is concluded that all the hypothesis in this research are upheld.

scholarly journals DETERMINANTS OF INFORMATION SYSTEM EFFECTIVENESS IN MANAGING AGRO-BASED PROJECTS

2017 ◽  
Vol 17 (3) ◽  
Author(s):  
Lip-Sam Thi ◽  
Che Wan Muhammed Salleh Bin Wan Adnan
Keyword(s):  
Information System ◽  
Project Management ◽  
Service Quality ◽  
Information Quality ◽  
End Users ◽  
System Quality ◽  
Success Model ◽  
Effective System ◽  
System Success ◽  
System Effectiveness

Previous studies have suggested the use of PMIS is considered to be advantageous towards successful project management. Using the antecedents of system success model proposed by DeLone and McLean, and the updated Information System Success Model (ISSM), this study attempts to examine the implementation of PMIS in agro-based projects undertaken by the Ministry of Agriculture and Agro-based Industry in Malaysia (MoA). The objectives of the study are to examine PMIS effectiveness and identify the determinants that influence system effectiveness. The sample for this study comprised of PMIS end-users from MoA. The findings of this study indicate that PMIS is an effective system to support end users for project management and monitoring activities. Information and service quality have significant relationship with system effectiveness. Between these factors, information quality is found to have the greatest effect on the variation of PMIS effectiveness.Keywords: PMIS; System Effectiveness; System Quality; Information Quality; Service Quality.

scholarly journals Examining Empirical Relationship among Service Quality, Reputation and Brand Loyalty: Important Role of Satisfaction

2021 ◽  
Vol VI (I) ◽  
pp. 126-137
Author(s):  
Umar Siddique ◽  
Muhammad Imran ◽  
Sajid Rahman Khattak
Keyword(s):  
Service Quality ◽  
Brand Loyalty ◽  
Empirical Relationship ◽  
Hotel Industry ◽  
Validity And Reliability ◽  
Future Directions ◽  
Instrument Validity ◽  
The Relationship ◽  
Structured Questionnaire

The study in hand attempts to investigate the intervening role of satisfaction on service quality and reputation relationship with brand loyalty in the hotel industry of Pakistan. The sample of the current research was customers of the hotels operated in Khyber-Pakhtunkhwa. Based on convenience sampling, a total of 400 respondents were selected. A total of 356 questionnaires were received back, from which 345 were usable. Data were collected from the targeting customers through a structured questionnaire. The instrument validity and reliability were checked. The study found that reputation and service quality are significantly related to brand loyalty. The relationship between service quality and brand loyalty is did not mediated by satisfaction. Based on these results, the study recommended that the hotel industry give due importance to service quality, including physical environment, location, and staff behaviour, and reputation, to gain customer loyalty. In the end, we also recommend future directions to explore the phenomena further.

scholarly journals Evaluasi Sistem Informasi Manajemen Rumah Sakit Di Instalasi Rekam Medis RSUP H. Adam Malik Dengan Metode Human Organization Technology Fit (HOT-FIT) Tahun 2019

2021 ◽  
Vol 6 (1) ◽  
pp. 73-82
Author(s):  
Welly Satria Dewi ◽  
Daniel Ginting ◽  
Rumondang Gultom
Keyword(s):  
Information System ◽  
Service Quality ◽  
Medical Record ◽  
Management Information System ◽  
Quality System ◽  
Management Information ◽  
Net Benefit ◽  
Quality Of Information ◽  
The Impact

Based on the regulations of the Act – Act number 44-year 2009 about hospitals, where each hospital is obligated to do the recording and reporting of all activities of the Organization of the hospital in the form of hospital management information system (SIMRS). Therefore, every hospital is obligated to run SIMRS with the use of open source as has been set in the Year 2013 No. 82 Permenkes about SIMRS. The purpose of the study in order to evaluate the management information system in hospital medical record Installation was RSUP. Adam Malik. Quantitative research method withcross sectional design to measure the research variables model HOT Fit: Human (the use of the system, user satisfaction), Technology (quality system, the quality of information and service quality), Organization (structure), against a Net benefit. Population is the entire staff of medical record that uses SIMRS of 69 people, sampling techniques are the total sampling. The data analysis done in a multiple regression. The purpose of the study to find out the influence of the factor of human technology is preferred, and the organization 's response to the net benefit. The results of the research there is the influence of human factors and technology against a net benefit to mean Ho denied and Ha was accepted, while to factor the organization has no influence on the net benefit, meaning that Ho and Ha accepted rejected. Simultaneously all the independent variables have significant effects on the dependent variable i.e. factors human, technology and organization, the impact on the net benefit. The R-squared value of 0.635 which means all variables the dependent variable may affect independent of 63.5%. Conclusion the research need to craft a careful planning for the development of SIMRS in order to get a quality system, quality of information and service quality, and poured in the master plan, and strategic plan of the hospital. 

scholarly journals Analisis Pengaruh Dimensi Kualitas Jasa terhadap Kepuasan Nasabah Bank Mandiri KCP Mojosari Kabupaten Mojokerto

2018 ◽  
Vol 1 (2) ◽  
pp. 39-48
Author(s):  
Rachmad Sholeh
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Regression ◽  
Quantitative Research ◽  
Direct Evidence ◽  
Validity And Reliability ◽  
Independent Variables ◽  
Quality Dimension ◽  
Dependent Variables ◽  
Multiple Correlation Analysis

This study aims to analyze the Influence of Service Quality Dimension on Customer Satisfaction of Bank Mandiri KCP Mojosari Mojokerto Regency. This type of research is quantitative research. The variables of this study consist of independent variables, namely the Influence of Service Quality Dimension which includes: Tangible/Direct Evidence (X1), Reliability/X2, Responsiveness (X3), Assurance/X2, Emphaty/Empati (X5) and the dependent variable of Customer Satisfaction (Y). Population in this research is segmentation of consumer group which become customer and do transaction at Bank Mandiri KCP Mojosari Mojokerto regency, hence this research only use a number of respondents selected as sample counted 100 responden. The sampling method used is accidental sampling. Sampling is done when the respondent transacts at Bank Mandiri KCP Mojosari Mojokerto regency. Data collection was done by using questionnaire that has been tested for its validity and reliability. Hypothesis testing is done by using multiple correlation analysis tools and multiple regression. For testing of the hypotheses proposed, it can be interpreted the influence between independent variables with dependent variables. From the results of multiple regression testing it can be seen that the independent variables are Tangible/Direct Evidence (X1), Reliability/Reliability (X2), Responsiveness/Responsiveness (X3), Assurance/Assurance (X4) and Emphaty/Empathy (X5) has a significant influence on Customer Satisfaction (Y) Bank Mandiri KCP Mojosari Mojokerto regency.

scholarly journals Audit Sistem Informasi Akademik Pada Universitas XYZ Menggunakan COBIT 5 Pada Domain MEA

2020 ◽  
Vol 6 (2) ◽  
pp. 97
Author(s):  
Halim Agung ◽  
Johanes Fernandes Andry
Keyword(s):  
Information Technology ◽  
Information System ◽  
Information Systems ◽  
Statistical Data ◽  
Functional Information ◽  
Validity And Reliability ◽  
Academic Information ◽  
The University ◽  
The Impact

The study was conducted to measure the level of capability of the academic information system towards the achievement of the university’s vision and mission. The researcher examined the impact that occurred on the university regarding the level of capability of the academic information system. The focus of this study is about effectiveness, efficiency, functional information technology units in academic information systems, integrity, saveguarding assets, reliability, confidentiality, availability and security. The researcher conducts literature studies, interviews, distributing questionnaires, examines documents and analyzes the results of questionnaire dissemination and document checking to obtain actual values from the level of capability of academic information systems and factors that affect academic information systems. The researcher processes the statistical data in the form of validity and reliability tests. Researchers use the COBIT 5 framework on 1 domain, namely the Monitor, Evaluate and Assess (MEA) domain to conduct research on the capabilities of academic information systems. The results of the study are in the form of recommendations for solutions for improving the capabilities of academic information systems at universities.

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