scholarly journals EVALUASI ASPEK TRANSPORTASI TEMPAT PERISTIRAHATAN DI KM 97 TOL CIPULARANG

2020 ◽  
Vol 3 (2) ◽  
pp. 211
Author(s):  
Ni Luh Putu Shinta Setyarini ◽  
M.I. Dewi Linggasari ◽  
Hendra Susanto
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Government Regulation ◽  
Road Construction ◽  
Toll Road ◽  
Road Users ◽  
Technical Requirements ◽  
A Value ◽  
Level Of Satisfaction ◽  
Service Standards

The density of the vehicle and the length of trip on the Cipularang Toll Road (around 57.5 km) can make the driver feel bored and decrease concentration. Driving a vehicle in a saturated state can endanger yourself and others. The decrease in concentration can cause unfavorable views, causing accidents. So resting is one of the most important needs in driving. In accordance with Government Regulation No.15 of 2005, regarding the technical requirements of toll road construction, that there must be a place of rest and services for the benefit of toll road users at least 1 for every 50 km distance in each direction. The presence of the KM 97 resting place in Cipularang Toll Road can help drivers and passengers to meet all their personal needs. The problem is how the manager of the resort serves visitors to meet the needs of the resort. Minimum Service Standards (SPM) are guidelines that govern the standards of resort services. Each resort does not necessarily have the same facilities and services. Therefore it is necessary to evaluate the facilities and services of the Cipularang Toll KM 97 resting place. The method to be used is the measurement of service quality with the importance performance analysis (IPA) method. Parking needs on Sundays = 375 vehicles> rather than parking capacity = 321 available vehicles. The level of satisfaction of respondents to all points regarding the reliability of the infrastructure of the resort both in terms of aspects of transportation and service facilities get a value of 80.32% which means very good. AbstrakPadatnya kendaraan dan lamanya perjalanan di ruas jalan Tol Cipularang (sekitar 57,5 km) dapat membuat pengemudi merasa jenuh dan menurunnya konsentrasi. Mengemudikan kendaraan dalam keadaan jenuh dapat membahayakan diri sendiri dan orang lain. Turunnya konsentrasi dapat menyebabkan pandangan yang kurang baik sehingga menimbulkan kecelakaan. Jadi istirahat merupakan salah satu kebutuhan yang sangat penting dalam berkendara. Sesuai PP No.15 tahun 2005, tentang persyaratan teknis pembangunan jalan tol, bahwa harus tersedia tempat istirahat dan pelayanan untuk kepentingan pengguna jalan tol paling sedikit 1 untuk setiap jarak 50 km setiap jurusan. Hadirnya tempat peristirahatan KM 97 di Tol Cipularang dapat membantu pengemudi dan penumpang untuk memenuhi segala kebutuhan pribadi. Permasalahannya adalah bagaimana pengelola dari tempat peristirahatan melayani pengunjung untuk memenuhi kebutuhan di tempat peristirahatan. Standar Pelayanan Minimal (SPM) adalah pedoman yang mengatur standar dari pelayanan tempat peristirahatan. Setiap tempat peristirahatan belum tentu memiliki fasilitas dan pelayanan yang sama. Oleh sebab itu perlu dilakukan evaluasi terhadap fasilitas dan pelayanan tempat peristirahatan KM 97 Tol Cipularang. Metode yang akan digunakan adalah pengukuran kualitas layanan dengan metode importance performance analysis (IPA). Kebutuhan parkir pada hari Minggu = 375 kendaraan > daripada kapasitas parkir = 321 kendaraan yang tersedia. Tingkat kepuasan responden terhadap seluruh poin mengenai keandalan dari infrastruktur tempat peristirahatan baik dari segi aspek transportasi maupun fasilitas pelayanan mendapatkan nilai sebesar 80,32% yang berarti sangat baik.

Analisis Kualitas Pelayanan Pada Unit Perijinan Angkutan Dan Kendaraan Wajib Uji Dinas Perhubungan Kabupaten Karanganyar

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Fachry Prasetyo ◽  
Priyanto Susiloadi
Keyword(s):  
Performance Analysis ◽  
Service Quality ◽  
Sampling Method ◽  
Sampling Technique ◽  
Primary Data ◽  
Good Service ◽  
Analysis Techniques ◽  
User Community ◽  
Customer Perceptions ◽  
Level Of Satisfaction

Good service quality in public services will give an impetus to the user community to give a good assessment. Good service by the State Civil Servants (ASN) in the Transportation Obligatory Licensing Unit (UPAKWU) in the Karanganyar District Transportation Department was apparently still receiving complaints from the service user community. This shows that there are still some shortcomings in the implementation of the service system in the office. The sampling technique uses accidental sampling method. The data used are primary data obtained directly from respondents by providing a list of questions or questionnaires. Data analysis techniques using Importance-Performance Analysis (IPA) are used to measure the level of satisfaction of someone over the performance of other parties, and Cartesian Diagrams to determine service indicators that satisfy or do not satisfy consumers. The results showed that: Service quality in UPAKWU Karanganyar Regency according to customer perceptions has not been satisfactory, despite having good service performance / above average. This is based on the results of the Importance Performance Analysis analysis which gets a result of 94.36% (Total Tki

scholarly journals ANALISIS KEPUASAN KONSUMEN TERHADAP KUALITAS PRODUK KOPI DAN KUALITAS PELAYANAN MENGGUNAKAN METODE IMPORTANCE PERFOMANCE ANALYSIS (Studi Kasus Di Geo Coffee)

2018 ◽  
Vol 6 (2) ◽  
pp. 147
Author(s):  
Putu Anggi Ranitaswari ◽  
Sri Mulyani ◽  
Cokorda Anom Bayu Sadyasmara
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Sampling Method ◽  
Sweet Taste ◽  
Analysis Method ◽  
Customer Needs ◽  
Level Of Satisfaction

This study aims to determine the attributes that are considered important by consumers in order to achieve customer satisfaction, know the level of satisfaction or level of consumer suitability of products and services in Geo Coffee, and determine the attributes that need to get priority from the company to be improved in order to achieve customer satisfaction . This research was conducted at Geo Coffee. The sample used was 91 respondents using epurposive sampling method. Data were obtained by distributing questionnaires and correspondents directly. This research uses Importance Performance Analysis method. The result of this research shows that attribute with highest level of consumer satisfaction for product quality is characteristic of coffee taste characteristic based on brand cafe with level of matching equal to 101.95%. the attribute with the lowest level of conformity is a constant (stable) coffee taste for each presentation corresponding to a suitability level of 82.52%. Attributes with the highest level of customer satisfaction for service quality is the speed in responding to complaints and customer problems with a level of suitability of 120.34%. The attribute with the lowest level of customer satisfaction for service quality is the waiter providing services and appropriate handling to customer needs with the level of suitability of 80.05%. The attributes that must be prioritized for the product are the constant (stable) coffee taste of each serving and the sweet taste of coffee. The attributes that must get priority for service is the process of making order menu in Geo Coffee done quickly. Keywords: customer satisfaction, Importance Performance Analysis, Geo Coffee

scholarly journals ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP PELAYANAN USAHA BENIH PADI CIGEULIS

2016 ◽  
Vol 15 (2) ◽  
pp. 203-212
Author(s):  
Siti Patimah ◽  
Basuki Sigit Priyono ◽  
Witman Rasyid
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Level Of Service ◽  
Rice Seed ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Level Of Satisfaction

This research was conducted in Kepahiang District, Bengkulu Province which had been held from April 29, 2015 until May 29, 2015. The purposes of this study were (1). To determine level of service quality rice seed Cigeulis in BBIPP, (2). To determine level of Satisfaction of consumers to services rice seed Cigeulis. The method used for the service is a method Importance Performance Analysis (IPA) and the level of satisfaction using the Customer Satisfaction Index (CSI). From the CSI service Cigeulis rice seed in the district Kepahiang Bengkulu province amounted to 80,35% of this index is on a scale satisfied. Keywords: Performance, IPA, CSI

scholarly journals EVALUASI TINGKAT KEPUASAN MASYARAKAT TERHADAP KEBIJAKAN TARIF TOL BECAKAYU

2019 ◽  
Vol 5 (2) ◽  
pp. 141-162
Author(s):  
Hadi Riajaya ◽  
Kristoforus Orlando ◽  
Palupi Lindiasari Samputra
Keyword(s):  
Quantitative Methods ◽  
Purposive Sampling ◽  
Satisfaction Index ◽  
Toll Road ◽  
Road Users ◽  
Level Of Satisfaction ◽  
Survey Technique ◽  
Result Show ◽  
The Government ◽  
Selection Of

This study aims to evaluate the level of satisfaction of toll road users with regard to the tariff policy set by the government about stipulating of Becakayu Toll Tariff towards the member of vehicles passing. This study uses quantitative methods that is carried out using survey technique. The instrument used to obtain data is by questionnaire distribution. The selection of sample using purposive sampling which is delivery 164 respondents. Respondents' perceptions were measured by Likert scale 1-4. Public Satisfaction Index (PSI) is calculated based on Regulation of Minister the Empowerment of State Apparaturs Number 14 year 2017 concerning Guidelines for preparing public satisfaction survey. The result show that PSI for policy of Becakayu Toll Tariff is 69.63, which include in C category (less satisfaction), this is caused by the service element which is considered to be inadequate is Cost/Tariff compared to other service elements that get the lowest interval value of 2.36 (Dissatisfied). As the result for passing the Becakayu toll public  must expense more money and not comparable with the length of toll. Recommendation for this study ins Government should adjust the toll tariff by considesing the length, services quality, and publics capability, so that Becakayu toll tariff must be reduced or the length of Becakayu toll must be extended. The appropriate toll tariff range between Rp 5.000,00 to    Rp 10.000,00.Abstrak Penelitian ini bertujuan untuk mengevaluasi tingkat kepuasan pengguna jalan tol berkaitan dengan tarif yang ditetapkan Pemerintah tentang penetapan tarif Tol Becakayu (Bekasi-Cawang-Kampung Melayu) terhadap jumlah volume kendaraan yang melintas. Penelitian menggunakan metode kuantitatif dengan menggunakan teknik survey melalui penyebaran koesioner. Pengambilan sampel menggunakan teknik purposive sampling dengan jumlah sampel 164 responden. Persepsi responden diukur dengan menggunakan skala likert 1-4. Indeks Kepuasan Masyarakat (IKM) dihitung berdasarkan Permen PAN Nomor 14 Tahun 2017 tentang Pedoman Penyusunan Survei Kepuasan Masyarakat. Hasil perhitungan menunjukkan bahwa IKM mengenai kebijakan tarif tol Becakayu sebesar 69,63 (termasuk dalam kategori nilai C atau Kurang Puas). Hal ini disebabkan oleh unsur pelayanan yang dinilai kurang baik adalah Biaya/Tarif dibanding unsur pelayanan lain yang mendapat nilai interval paling rendah yaitu 2,36 (Tidak Puas). Sehingga biaya yang dikeluarkan untuk menempuh jalan tol Becakayu dianggap terlalu mahal dan tidak sebanding dengan jarak tempuh jalan tol. Rekomendasi dalam penelitian ini adalah pemerintah harus menyesuaikan tarif tol dengan mempertimbangkan panjang tol, kualitas pelayanan serta kemampuan masyarakat sehingga tarif tol becakayu harus diturunkan atau panjang jalan tol Becakayu ditingkatkan. Kisaran harga yang dipandang sesuai adalah antara Rp 5.000,00 sampai dengan Rp. 10.000,00.Kata kunci :    Evaluasi Kebijakan, Indeks Kepuasan Masyarakat, Tol Becakayu, Tarif Tol

scholarly journals Perlindungan Hukum Asuransi Pengguna Jalan Tol Oleh PT. Jasa Raharja Saat Mengalami Kecelakaan Lalu Lintas Pada Ruas Jalan Tol Jakarta-Cikampek

Wajah Hukum ◽  
2021 ◽  
Vol 5 (1) ◽  
pp. 273
Author(s):  
Edelweiss Ratna Fauziah ◽  
Yetti Royati ◽  
Imanudin Affandi
Keyword(s):  
Traffic Accident ◽  
Social Insurance ◽  
Legal Protection ◽  
Road Construction ◽  
Infrastructure Development ◽  
Insurance Company ◽  
Indonesian Government ◽  
Toll Road ◽  
Road Users ◽  
The Social

Insurance comes from the word vezekering which means coverage. The person who is covered is called vezekerde and the insurance company is called verzekeraar. Initially, insurance has to manage, transfer or share risks, along with economic development and development developments in various sectors in the fields of industry, economy, infrastructure and technology, causing more problems to occur, especially problems regarding legal protection for the community, along with developments in the field of infrastructure development, for example in toll road construction, so that legal protection for toll road users is urgently needed. Social insurance is social insurance established by the Indonesian government based on statutory regulations, when viewed from the social insurance legal products that have been issued in Indonesia, it can be seen that social insurance programs are generally known, one of which is the Passenger Accident Social Insurance which is currently better known as Jasa Raharja. And to carry out coverage, the Indonesian government appointed PT Asuransi Jasa Raharja to manage and distribute compensation funds to traffic accident victims including traffic accident victims on the Jakarta-Cikampek toll road.

scholarly journals Perencanaan Jumlah Toll Gate

2021 ◽  
Vol 15 (1) ◽  
pp. 51-59
Author(s):  
Muhammad Zainul Arifin ◽  
◽  
Devina Candra Puspita Rini ◽  
Khairul Arifin ◽  
Ludfi Djakfar ◽  
...  
Keyword(s):  
Service System ◽  
Stated Preference ◽  
Economic Sector ◽  
Queuing Model ◽  
Toll Road ◽  
Road Users ◽  
Road Section ◽  
Ideal Number ◽  
Service Standards ◽  
The Ideal

Pasuruan-Probolinggo toll road was built to increase economic sector in East Java Region. Prior to construction, it’s necessary to analyze potential of toll road users and planning the ideal number of toll gates to comply with minimum service standards. This study uses Stated Preference method to determine vehicle switch, planning of ideal toll gates using Poisson Distribution, and FIFO queuing model used to analyze toll gate service system. Based on analysis, the largest potential road users who will switch to use Pasuruan-Probolinggo toll road section IV in 2021, 2025, 2030, 2035, and 2040 are 5,49%, 23,84%, 30,63%, 30,63%, and 30,63%. The calculation of toll gates is adjusted to the calculation of potential toll road users in 2025, 2030, 2035, and 2040 with the arrival of 385, 503, 657, and 858 vehicles/hour/strip. So, the ideal number of toll gates needed in 2025-2030, are 4 units, and 2035-2040 are 8 units of toll gates.

scholarly journals ANALISIS TANGGUNG JAWAB PELAKU USAHA PT. JASA MARGA TERHADAP PELANGGARAN HAK KESELAMATAN KONSUMEN PENGGUNA JALAN TOL DITINJAU DARI PERATURAN PEMERINTAH NOMOR 15 TAHUN 2005 TENTANG JALAN TOL.

2019 ◽  
Vol 1 (2) ◽  
pp. 698
Author(s):  
Mayskhye Techtonia ◽  
A.M Tri Anggraini
Keyword(s):  
Consumer Protection ◽  
Road Safety ◽  
Government Regulation ◽  
Legal Protection ◽  
Toll Roads ◽  
Toll Road ◽  
Road Users ◽  
Consumer Safety ◽  
Transportation Infrastructures ◽  
The Right

Roads are one of the most important transportation infrastructures in people's lives and have an important role in the efforts to develop the life of the nation and state, especially the construction of toll roads that are safe and comfortable for journeys. But along with the development of the era, resulting in many problems that occur related to toll road safety, so the question arises: How is legal protection for consumers of toll road users in the right to safety on the highway? And How the Responsibilities of Business Actors PT. Jasa Marga regarding violations of consumer safety of toll road users in terms of Government Regulation Number 15 of 2005 concerning toll roads? As normative legal protection road users a toll had been arranged in several regulations which includes government regulation number 15 of 2005 and completed explicitly by law number 8 of 1999 on consumer protection. But what envisaged in the regulation in protecting and responsibility of have been given by PT. Jasa Marga not fully been implemented especially consumers road users toll in the soles safety on the highway

scholarly journals Alternatif Model Kerjasama Build Operate Transfer Pada Pengelolaan Rest Area Jalan Tol

2021 ◽  
Vol 4 (5) ◽  
pp. 1983
Author(s):  
Radhian Fiqi Sayoga
Keyword(s):  
Government Regulation ◽  
Road Construction ◽  
Public Works ◽  
Alternative Methods ◽  
Self Management ◽  
Toll Roads ◽  
Cooperation Agreement ◽  
Legal Requirements ◽  
Toll Road ◽  
Housing Regulation

AbstractThe construction of the toll road itself must be based on the Toll Road Concession Agreement which is handled by the Toll Road Regulatory Agency (BPJT) and the Toll Road Business Entity (BUJT). BPJT gives the authority to BUJT to work on toll roads and the section of toll roads. In every toll road construction it is required for BUJT to build a toll road rest area in accordance with what is mandated in Government Regulation No. 15/2005 concerning Toll Roads. BUJT in managing the Rest Area can be done by self-management or by collaborating with partners or investors. In collaborating with partners there are alternative methods of collaboration, namely with Build Operate Transfer and Build Operate Own. This method of cooperation will later be outlined in the Toll Road Rest Management Cooperation Agreement which must refer to Government Regulation Number 15 of 2005 concerning toll roads and Minister of Public Works and Public Housing Regulation No.1 / PRT / M / 2017 Regarding Procedures for Implementing Agency Procurement Business for concession of toll roads and refers to the legal requirements of the agreement.Keywords: Toll Road Concession; Build Operate Transfer; Toll Road Rest Management Agreement.AbstrakPembangunan jalan tol sendiri harus berdasar pada Perjanjian Pengusahaan Jalan Tol yang ditantangani oleh Badan Pengatur Jalan Tol (BPJT) dan Badan Usaha Jalan Tol (BUJT). BPJT memberi kewenangan kepada BUJT untuk mengusahaakan jalan tol dan ruas jalan tol. Dalam setiap pembangunan Jalan Tol di haruskan bagi BUJT untuk membangun Rest Area jalan tol sesuai dengan apa yang diamanatkan dalam Peraturan Pemerintah Nomor 15 Tahun 2005 Tentang Jalan Tol. BUJT dalam melakukan Pengelolaan Rest Area tersebut dapat dilakukan dengan swakelola maupun dengan cara melakukan kerjasama dengan mitra atau investor. Dalam melakukan kerjasama dengan mitra terdapat alternatif metode kerjasama yaitu dengan Build Operate Transfer dan Build Operate Own. Metode kerjasama ini nantinya akan dituangkan dalam Perjanjian Kerjasama Pengelolaan Rest Area Jalan Tol yang harus berpedoman pada Peraturan Pemerintah Nomor 15 Tahun 2005 tentang jalan tol dan Peraturan Menteri Pekerjaan Umum dan Perumahan Rakyat No.1/PRT/M/2017 Tentang Tata Cara Pelaksanaan Pengadaan Badan Usaha Untuk Pengusahaan Jalan Tol serta mengacu pada syarat sah perjanjian. Kata Kunci: Pengusahaan Jalan Tol; Build Operate Transfer; Perjanjian Pengelolaan Rest Area Jalan Tol.

scholarly journals ANALYSIS OF SERVICE QUALITY SATISFACTION OF E-KTP SERVICE AT PUBLIC ADMINISTRATION AND CIVIL REGISTRATION OFFICE OF BOGOR DISTRICT

2018 ◽  
Vol 3 (2) ◽  
pp. 55
Author(s):  
Shafira Rizq ◽  
Moh Djemdjem Djamaludin ◽  
Yani Nurhadryani
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Cross Sectional Study ◽  
Cross Sectional ◽  
Civil Registration ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
A Value ◽  
Almost All

<p>The purpose of this study was to analyze the satisfaction of service quality in the E-KTP service of the Bogor District Population and Civil Registration Service. The design of this study was a cross-sectional study at Disdukcapil Bogor District. The method used in this study is Servqual, importance performance analysis (IPA), and customer satisfaction index (CSI) with 100 respondents selected using a convenience technique. The result of customer satisfaction index analysis shows that the community has been "quite satisfied" with a value of 61%, and is more inclined towards dissatisfaction. This is in accordance with the results of satisfaction using Servqual analysis (service quality), Disdukcapil's performance has not been able to meet the expectations of the community in almost all indicators, except the indicator "costs to be incurred". The indicator has a positive value, but is still small and close to zero, which is only 0.01. The results of importance performance analysis (IPA) indicate that there is a need to improve the indicators of ease of handling requirements, speed of service processes and facilities and physical condition of service office buildings.</p>

scholarly journals IMPLEMENTASI FUZZY AHP DAN TOPSIS PADA PEMILIHAN METODE PEKERJAAN PERKERASAN KAKU

2021 ◽  
Vol 15 (1) ◽  
pp. 43
Author(s):  
Agung Budi Broto ◽  
Ester Maharani
Keyword(s):  
Fuzzy Ahp ◽  
Implementation Process ◽  
Road Construction ◽  
Mechanical Method ◽  
Rigid Pavement ◽  
Toll Road ◽  
Advantages And Disadvantages ◽  
Main Work ◽  
A Value ◽  
Selection Of

Abstract Rigid Pavement is the main work in toll road construction. In the implementation of rigid pavement, there are several alternatives, namely mechanical and conventional, where each alternative has advantages and disadvantages. This study aims to determine the selection of appropriate work methods on the Kunciran - Cengkareng Toll Road Project. Many multi-criteria must be considered, the consideration of decision making can be done by using the Technique For Others Preference By Similarity To Ideal Solution (TOPSIS) method and Fuzzy Analytical Hierarchy Process (FAHP) which can give weight to the specified criteria. The objectives of this study are: (1) to find out the most influential criteria as a basis for considering the selection of methods for implementing rigid pavement works. (2) to determine the method of implementing rigid pavement work that is appropriate by the existing criteria. This study uses a questionnaire survey. The results of this study indicate that the criteria for quality of work are the most influential criteria with a value of 0.351, then the implementation time criteria (0.201), the criteria for work costs (0.150), work safety criteria (0.133), work volume criteria (0.084), implementation process criteria (0.049), and the last is the implementation preparation criteria (0.032). The appropriate alternative used for the rigid pavement method is the mechanical method with a value of 0.621, while the mechanical method only reaches the values of 0.379.. Keywords: Fuzzy AHP; Perkerasan Kaku; TOPSIS.

Sign in / Sign up

Export Citation Format

Share Document