scholarly journals EVALUASI TINGKAT KEPUASAN MASYARAKAT TERHADAP KEBIJAKAN TARIF TOL BECAKAYU

2019 ◽  
Vol 5 (2) ◽  
pp. 141-162
Author(s):  
Hadi Riajaya ◽  
Kristoforus Orlando ◽  
Palupi Lindiasari Samputra

This study aims to evaluate the level of satisfaction of toll road users with regard to the tariff policy set by the government about stipulating of Becakayu Toll Tariff towards the member of vehicles passing. This study uses quantitative methods that is carried out using survey technique. The instrument used to obtain data is by questionnaire distribution. The selection of sample using purposive sampling which is delivery 164 respondents. Respondents' perceptions were measured by Likert scale 1-4. Public Satisfaction Index (PSI) is calculated based on Regulation of Minister the Empowerment of State Apparaturs Number 14 year 2017 concerning Guidelines for preparing public satisfaction survey. The result show that PSI for policy of Becakayu Toll Tariff is 69.63, which include in C category (less satisfaction), this is caused by the service element which is considered to be inadequate is Cost/Tariff compared to other service elements that get the lowest interval value of 2.36 (Dissatisfied). As the result for passing the Becakayu toll public  must expense more money and not comparable with the length of toll. Recommendation for this study ins Government should adjust the toll tariff by considesing the length, services quality, and publics capability, so that Becakayu toll tariff must be reduced or the length of Becakayu toll must be extended. The appropriate toll tariff range between Rp 5.000,00 to    Rp 10.000,00.Abstrak Penelitian ini bertujuan untuk mengevaluasi tingkat kepuasan pengguna jalan tol berkaitan dengan tarif yang ditetapkan Pemerintah tentang penetapan tarif Tol Becakayu (Bekasi-Cawang-Kampung Melayu) terhadap jumlah volume kendaraan yang melintas. Penelitian menggunakan metode kuantitatif dengan menggunakan teknik survey melalui penyebaran koesioner. Pengambilan sampel menggunakan teknik purposive sampling dengan jumlah sampel 164 responden. Persepsi responden diukur dengan menggunakan skala likert 1-4. Indeks Kepuasan Masyarakat (IKM) dihitung berdasarkan Permen PAN Nomor 14 Tahun 2017 tentang Pedoman Penyusunan Survei Kepuasan Masyarakat. Hasil perhitungan menunjukkan bahwa IKM mengenai kebijakan tarif tol Becakayu sebesar 69,63 (termasuk dalam kategori nilai C atau Kurang Puas). Hal ini disebabkan oleh unsur pelayanan yang dinilai kurang baik adalah Biaya/Tarif dibanding unsur pelayanan lain yang mendapat nilai interval paling rendah yaitu 2,36 (Tidak Puas). Sehingga biaya yang dikeluarkan untuk menempuh jalan tol Becakayu dianggap terlalu mahal dan tidak sebanding dengan jarak tempuh jalan tol. Rekomendasi dalam penelitian ini adalah pemerintah harus menyesuaikan tarif tol dengan mempertimbangkan panjang tol, kualitas pelayanan serta kemampuan masyarakat sehingga tarif tol becakayu harus diturunkan atau panjang jalan tol Becakayu ditingkatkan. Kisaran harga yang dipandang sesuai adalah antara Rp 5.000,00 sampai dengan Rp. 10.000,00.Kata kunci :    Evaluasi Kebijakan, Indeks Kepuasan Masyarakat, Tol Becakayu, Tarif Tol

2019 ◽  
Vol 8 (4) ◽  
Author(s):  
Hasdiana S Hasdiana S ◽  
Ibriati Kartika Alimuddin

The purpose of this study is to determine the impact caused by the use of e-Toll cards on the effectiveness of services at the Makassar toll gate, which is one of the government programs in the form of electronic toll payment services. As for the specific target to be achieved in this research is to determine the level of effectiveness of services at the toll gate in Makassar by using e-toll card. The method used in this study is descriptive or a method that explains the effect of the independent variables tested on the dependent variable. The sampling method in this study used a purposive sampling technique by determining the criteria for toll road users by using e-toll cards. The analytical tool used is simple regression. The type of data used is primary and secondary data. While data collection techniques using interviews and questionnaires. The results to be achieved in this study are to determine the effect of the use of e-toll cards on the effectiveness of services at the Makassar toll gate.   Tujuan penelitian ini adalah untuk mengetahui dampak yang ditimbulkan atas penggunaan e-Toll card terhadap efektivitas layanan di gerbang toll Makassar yang merupakan salah satu program pemerintah dalam bentuk layanan pembayaran toll secara. Adapun yang menjadi target khusus yang ingin dicapai dalam penelitian ini adalah untuk mengetahui tingkat efektivitas pelayanan di gerbang tol yang ada di Makassar dengan menggunakan e-toll card. Metode yang dipakai dalam penelitian ini adalah deskriptif atau metode yang menjelaskan pengaruh antara variabel independent yang diuji terhadap variabel dependen. Metode pengambilan sampel dalam penelitian ini dengan menggunakan Teknik purposive sampling dengan menentukan kriteria pengguna jalan tol dengan menggunakan e-toll card. Alat analisis yang digunakan yaitu regresi sederhana. Jenis data yang digunakan adalah data primer dan sekunder, Sementara teknik pengambilan data menggunakan wawancara dan penyebaran kuisioner. Hasil yang ingin dicapai dalam penelitian ini adalah untuk mengetahui pengaruh penggunaan e-toll card terhadap efektivitas layanan di gerbang toll Makassar


2020 ◽  
Vol 1 (3) ◽  
pp. 31-40
Author(s):  
Gary Yefta Herbeth Siagian

Abstrack: Covid-19 is a dangerous disease that attacks the throat system in humans with a very rapid spread of transmission. Various appropriate ways to respond to government proposals in breaking the distribution chain of co-19. One of the ways the government attempts to break the chain of distribution of co-19 in the world of education is by engaging in remote interactions with online systems. The purpose of the study was to analyze the perceptions and levels of student satisfaction with online system attributes in mathematics courses at STIENI Jakarta. The sampling process in this study was purposive sampling. Data collection techniques using a survey method using a sample of 25 respondents. This study uses the Friedman Test analysis, and the Customer Satisfaction Index (CSI). The results showed for online online system attributes that the first rank of students assessed a learning method of 3.52, for the second position was service in learning by 3.48, and for the last rank was the quality of learning and education personnel by 1.50. For the level of satisfaction, students rated online online system attributes as quite satisfied by 65%. Abstrak: Covid-19 merupakan suatu penyakit berbahaya yang menyerang sistem tenggorokan  pada manusia dengan penyebaran penularan sangat cepat. Berbagai cara yang tepat dalam menanggapi usulan pemerintah dalam memutuskan rantai penyebaran covid-19. Salah satu cara upaya pemerintah dalam memutus rantai penyebaran covid-19 dalam dunia pendidikan adalah dengan melakukan hubungan interaksi secara jauh dengan sistem daring secara online. Tujuan penelitian adalah untuk menganalisis persepsi dan tingkat kepuasan mahasiswa terhadap atribut sistem daring secara online pada mata kuliah matematika di STIENI Jakarta. Proses pengambilan sampel dalam penelitian ini secara purposive sampling. Teknik pengumpulan data dengan menggunakan metode survei dengan  menggunakan sampel 25 responden. Penelitian ini menggunakan analisis Uji Friedman, dan Customer Satisfaction Indeks (CSI). Hasil penelitian menunjukkan untuk atribut sistem daring online adalah peringkat pertama mahasiswa menilai metode pembelajaran sebesar 3,52, untuk posisi kedua adalah pelayanan dalam pembelajaran sebesar 3,48, dan untuk peringkat terakhir adalah kualitas pembelajaran dan tenaga kependidikan sebesar 1,50. Untuk tingkat kepuasan, mahasiswa menilai atribut sistem daring online adalah cukup puas sebesar 65%.


Jurnal IPTA ◽  
2020 ◽  
Vol 8 (2) ◽  
pp. 255
Author(s):  
Rahel Ambarita ◽  
I Made Kusuma Negara ◽  
I Ketut Suwena

The number of passenger complaints against facilities that have not been adequately then the CSO role is absolutely essential. This research aims to increase the tourist company shall use the services of our Customer Service Officer at Airport international lawyers I Gusti Ngurah Rai of Bali. The respondents in this research totalled 190 respondents, the selection of the sample using the method of purposive sampling, the data in this study were analyzed using the Importance Performance Analysis that help by statistikal program SPSS version 17.0 for windows. The results of this study are: 1) the level of satisfaction of tourists against the Customer Service Officer in general are at the level satisfied. 2) there are varying degrees of suitability that affect the satisfaction of tourists from each variable that is Tangible variables with percentage of 96.10%, Reliability of 97.23%, amounting to 95.90% Responsiveness, Assurance of 96.63% and Empathy of 95.93%. 3) Indicator appearance and tidiness CSO is an indicator that needs to be maintained because of its implementation were in accordance with interest. 4) Indicator responsiveness of CSO in troubleshooting is an indicator of excessive in its execution.


2021 ◽  
Vol 9 (4a) ◽  
pp. 96
Author(s):  
Wiji Rosiana ◽  
Hermanto Hermanto ◽  
Akhmad Saufi

This study aims to provide an understanding of the role of emotional bonding in mediating the influence of destination image and satisfaction level on tourist loyalty. Data collection is done by quizzing respondents, namely pilots registered with FASI NTB using quantitative methods. The results of this study prove that the image of the destination and the level of satisfaction affect the loyalty of tourists, the image of the destination and the level of satisfaction affects emotional bonding and emotional bonding mediating the influence of the image of the destination and the level of satisfaction to the loyalty of tourists. The Government of West Nusa Tenggara and the organization FASI NTB and the community around paragliding tourism Torok Aik Beleq are advised to hold continuous sports tourism every year to attract tourists to visit the destination.Keywords:Destination Image, Satisfaction Level, Emotional bonding, Traveler Loyalty 


2021 ◽  
Vol 2021 ◽  
pp. 1-14
Author(s):  
Bin Shang ◽  
Qiang Sun ◽  
Hao Feng ◽  
Jiancong Chang

After the BOT road operation contract expires, generally, the road will be transferred to the government, and then the government operates the road independently without charging costs from its users. Facing the huge amount of the operation cost, Chinese government tends to continue to charge the road users to guarantee the high quality of road operation. Then, the government will have to decide whether a private firm or government itself would be suitable to operate the road. A model is presented for decision-making through balancing interests between the government and the private firm with an introduction of an intermediate variable, i.e., bidding price. Three scenarios are investigated in the model, including the optimization of government operation, the optimization of private firm operation, and government operation with an improper decision of the intermediate variable. Improper intermediate variable will result in a higher toll charged by the government than by a private firm. The method of avoiding an improper decision is investigated. The result shows that the intermediate variable should be determined to be the government operation cost, based on which the private operator could be chosen, if available. With consideration of the private operator’s profit to be guaranteed by the government, the maximum subsidy should be equal to the minimum private operator’s profit to be disclosed when the contract is signed.


Author(s):  
DEWA AYU INDAH YULANDARI ◽  
I WAYAN BUDIASA ◽  
I DEWA GEDE RAKA SARJANA

Analysis of Preference and Satisfaction of Non-Cash Food Aid Recipients (BPNT)Against Rice in Denpasar City.Income differences are one indicator of differences in social classes. The role ofgovernment is very influential in the lower middle class. The government assistanceprogram in the form of Rastra, is channeled in non-cash by transforming from assistanceto subsidy patterns to social assistance (food). The purpose of this study to determinethe characteristics, preferences and customer satisfaction of rice recipients of Non-CashFood Aid (BPNT) was assessed from the level of importance and level of performanceof the attributes of rice provided by rice suppliers in Denpasar City. Data collectionmethod with survey technique and indepth interview. Data analysis used is descriptiveanalysis, Customer Satisfaction Index and Importance Performance Analysis. Based onthis study the characteristics of the dominating respondents, namely the owner of anelectronic account are women as the couple's head of the family. The high and loweducation does not affect the income they have. Most respondents are from the lowerclass who are registered as KPM and are entitled to rice assistance from the BPNTprogram. Rice endurance is the highest value attribute that is an assessment of consumerpreferences. The satisfaction index of rice BPNT recipients with a total of 80.46% is inthe range of 81% - 100% in the category of very satisfied with some improvementsfrom the results of the IPA method. The results of the Cartesius diagram attribute of riceresistance are the main priority to be improved because it is in quadrant I.


2021 ◽  
Vol 18 (1) ◽  
pp. 45-62
Author(s):  
Zuchri Abdussamad ◽  
Arifin Tahir ◽  
I Kadek Satria Arsana

Abstrak: Analisis Tingkat Kepuasan Masyarakat Dalam Pelayanan Publik Studi Kasus: Di Gorontalo Utara. Pelayanan publik yang dilaksanakan oleh pemerintah daerah perlu dilakukan penilaian secara berkala. Hal ini berfungsi sebagai proses pembenahan layanan birokrasi pemerintahan. Tujuan penelitian ini adalah sebagai proses penilaian tingkat kepatuhan layanan yang diberikan oleh Organisasi Perangkat Daerah di Kabupaten Gorontalo Utara. Metode yang digunakan adalah mix metode yakni gabungan metode kualitatif dan kuantitatif. Untuk mendapat data yang valid maka terlebih dahulu dilakukan survei. Kesimpulannya hasil analisis survei pemerintah daerah Gorontalo Utara berkategori “Baik” dengan indeks sebesar 79.13. Bila dibandingkan dengan hasil indeks nilai kepatuhan pelayanan yang dipublikasikan oleh Ombudsman Republik Indonesia Tahun 2019 Kabupaten Gorontalo Utara memperoleh nilai sebesar 71.51. Berdasarkan hasil analisis tersebut menunjukkan bahwa ada peningkatan nilai indeks kepuasan pemerintah daerah Gorontalo Utara dari Tahun 2019 ke Tahun 2020 sebesar 7.62, nilai ini cukup signifikan. Artinya, Pemerintah Daerah Kabupaten Gorontalo Utara telah melakukan perbaikan-perbaikan dalam menunjang pelayanan publik pada setiap instansi di lingkungan pemerintahan. Kata Kunci: Survei Kepuasan Masyarakat; Pelayanan Publik; Gorontalo Utara; Pemerintah Daerah; Nilai Kepatuhan. Abstract: Analysis of Public Satisfaction Level in Public Service Case Study: In North Gorontalo. Public services implemented by local governments need to be assessed periodically. This serves as a process of improving government bureaucratic services. The purpose of this research is as a process of assessing the level of compliance of services provided by the Regional Device Organization in North Gorontalo Regency. The method used is a mix of methods that are a combination of qualitative and quantitative methods. To get valid data, a survey is first conducted. In conclusion, the results of the survey analysis of the North Gorontalo regional government are categorized as "Good" with an index of 79.13. When compared with the results of the service compliance value index published by the Ombudsman of the Republic of Indonesia in 2019, North Gorontalo District obtained a value of 71.51. Based on the results of the analysis shows that there is an increase in the satisfaction index value of the North Gorontalo regional government from 2019 to 2020 of 7.62, this value is quite significant. That is, the Regional Government of North Gorontalo Regency has made improvements in supporting public services in every agency in the government environment. Keywords: Public Satisfaction Survey; Public Service; North Gorontalo; Local Government; Compliance Value.


Author(s):  
Ni Luh Putu Shinta Setyarini ◽  
M.I. Dewi Linggasari ◽  
Hendra Susanto

The density of the vehicle and the length of trip on the Cipularang Toll Road (around 57.5 km) can make the driver feel bored and decrease concentration. Driving a vehicle in a saturated state can endanger yourself and others. The decrease in concentration can cause unfavorable views, causing accidents. So resting is one of the most important needs in driving. In accordance with Government Regulation No.15 of 2005, regarding the technical requirements of toll road construction, that there must be a place of rest and services for the benefit of toll road users at least 1 for every 50 km distance in each direction. The presence of the KM 97 resting place in Cipularang Toll Road can help drivers and passengers to meet all their personal needs. The problem is how the manager of the resort serves visitors to meet the needs of the resort. Minimum Service Standards (SPM) are guidelines that govern the standards of resort services. Each resort does not necessarily have the same facilities and services. Therefore it is necessary to evaluate the facilities and services of the Cipularang Toll KM 97 resting place. The method to be used is the measurement of service quality with the importance performance analysis (IPA) method. Parking needs on Sundays = 375 vehicles> rather than parking capacity = 321 available vehicles. The level of satisfaction of respondents to all points regarding the reliability of the infrastructure of the resort both in terms of aspects of transportation and service facilities get a value of 80.32% which means very good. AbstrakPadatnya kendaraan dan lamanya perjalanan di ruas jalan Tol Cipularang (sekitar 57,5 km) dapat membuat pengemudi merasa jenuh dan menurunnya konsentrasi. Mengemudikan kendaraan dalam keadaan jenuh dapat membahayakan diri sendiri dan orang lain. Turunnya konsentrasi dapat menyebabkan pandangan yang kurang baik sehingga menimbulkan kecelakaan. Jadi istirahat merupakan salah satu kebutuhan yang sangat penting dalam berkendara. Sesuai PP No.15 tahun 2005, tentang persyaratan teknis pembangunan jalan tol, bahwa harus tersedia tempat istirahat dan pelayanan untuk kepentingan pengguna jalan tol paling sedikit 1 untuk setiap jarak 50 km setiap jurusan. Hadirnya tempat peristirahatan KM 97 di Tol Cipularang dapat membantu pengemudi dan penumpang untuk memenuhi segala kebutuhan pribadi. Permasalahannya adalah bagaimana pengelola dari tempat peristirahatan melayani pengunjung untuk memenuhi kebutuhan di tempat peristirahatan. Standar Pelayanan Minimal (SPM) adalah pedoman yang mengatur standar dari pelayanan tempat peristirahatan. Setiap tempat peristirahatan belum tentu memiliki fasilitas dan pelayanan yang sama. Oleh sebab itu perlu dilakukan evaluasi terhadap fasilitas dan pelayanan tempat peristirahatan KM 97 Tol Cipularang. Metode yang akan digunakan adalah pengukuran kualitas layanan dengan metode importance performance analysis (IPA). Kebutuhan parkir pada hari Minggu = 375 kendaraan > daripada kapasitas parkir = 321 kendaraan yang tersedia. Tingkat kepuasan responden terhadap seluruh poin mengenai keandalan dari infrastruktur tempat peristirahatan baik dari segi aspek transportasi maupun fasilitas pelayanan mendapatkan nilai sebesar 80,32% yang berarti sangat baik.


Author(s):  
Muhammad Febri Ramdani

ABSTRAKMUHAMAD FEBRI RAMDANI. Implementasi Kebijakan Agraria dan Ketimpangan Penguasaan Lahan (Kasus Lahan Eks HGU di Desa Cipeuteuy, Kecamatan Kabandungan, Kabupaten Sukabumi, Provinsi Jawa Barat). Dibimbing oleh MARTUA SIHALOHO.Redistribusi lahan yang dilakukan oleh pemerintah sebuah upaya implementasi kebijakan agraria. Kebijakan agraria tersebut berupa asset reform (penataan aset) eks lahan perkebunan dengan skema legalisasi aset berwujud sertifikasi bidang lahan. Namun dalam pelaksanannya pemerintah mengklaim bahwa kebijakan tersebut merupakan agenda reforma agraria. Atas dasar klaim tersebut, penting untuk meninjau access reform (penataan akses) bekerja, karena pada hakikatnya reforma agraria merupakan asset reform (penataan aset) dan access reform (penataan akses) yang berjalan beriringan, dengan bertujuan untuk menata ketimpangan penguasaan lahan agar terwujudnya keadilan agraria (agrarian justice). Penelitian ini dilakukan dengan metode kuantitatif yang didukung kualitatif dengan pendekatan sensus. Metode yang digunakan untuk menentukan responden ialah purposive sampling dengan teknik non probability sampling. Pengolahan data menggunakan uji statistik rank spearman untuk melihat hubungan variabel. Hasil penelitian yang diperoleh menunjukan bahwa tingkat asset reform berada pada kategori rendah. Hasil uji statistik menunjukan bahwa asset reform berhubungan dengan access reform dan asset reform berhubungan dengan ketimpangan penguasaan lahan.Kata kunci: access reform, asset reform, keadilan agraria, reforma agrariaABSTRACTMUHAMAD FEBRI RAMDANI. Implementation of Agrarian Policy and Land Tenure Inequality (Case of Ex-HGU Land in Cipeuteuy Village, Kabandungan District, Sukabumi Regency, West Java Province). Supervised by MARTUA SIHALOHO.Land redistribution has been done by government as an effort of agrarian policy implementation. The policy came in form of asset reform of ex-plantation land with asset legalization scheme (land-part certification). But the government claimed that this policy is one of the agrarian reform agenda. It is important to observe how this access reform works, because agrarian and access reform can’t be separated one another, with purpose to reduce the inequality of land tenure so that the agrarian justice can be reach. This research used quantitative method supported by qualitative data, using the census approachment. Purposive sampling with non probabilty sampling used to specify the respondent. The data processed by rank spearman statistic test to analyze the relation between variable. This research shows a low level of asset reform. The statistic test shows that the low asset reform have a strong relation to low access reform, and high inequality of land tenure.Key words: access reform, agrarian justice, agrarian reform, asset reform


2018 ◽  
Author(s):  
faidin faidin Baharuddin

This Writing is important because the dominant culture currently is globalization which has given the worse impact for the local culture. People are already hegemonized by materialistic lifestyle cause of globalization, however the complex problems necessarily require reasoning power, pure thinking to get out of the decline in the world today especially in education. The biggest challenge is against a habit that does not reflect a native of east culture. Now, learning history which full from meaning where still used a textbook which provided, rarely local culture area is lifted, because the textbooks created by the book publishers even though there are books written by the government but still a bit that explains the local culture in each of the area. In the year of 2016, now, there is improvement for all of the subjects should be contained a local issue because it is still new, of course that the application has been processed whether from lesson plan although Syllabus, from some of these problems, the purpose of this writing would like to express the important of local culture in creating a sense of students history in Bimanesse at Senior High School. While the discussion in this writing. First, about the local culture. Second, local culture of bimanesse. Third, the teaching of history. Fourth is a sense of history. The writer use some literature that support in this writing such as books, journals, and others. The result show that the local culture is to be applied in teaching history in increasing a sense of students history.


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