scholarly journals Characterization and determinants of organizational satisfaction in mexican workers of SMES

2020 ◽  
Vol 36 (66) ◽  
pp. 3-19
Author(s):  
Carlos Alberto Mirón Juárez ◽  
Claudia García Hernández ◽  
Rafael Octavio Félix Verduzco ◽  
Eneida Ochoa Ávila
Keyword(s):  
Work Environment ◽  
Rasch Analysis ◽  
Labor Relations ◽  
Small And Medium Enterprises ◽  
Organizational Satisfaction ◽  
Number Of Children ◽  
Satisfaction With Supervision ◽  
Specific Analysis ◽  
Medium Enterprises ◽  
Psychometric Values

This study aimed to build a model that allows us to understand organizational satisfaction from variables related to job satisfaction; Likewise, we proceeded to validate and confirm the dimensions of a scale to measure satisfaction with the organization within the work environment based on the proposal by Cayama and Pazmiño (1998), in addition to characterizing organizational satisfaction in a sample of 646 employees, both sexes between 18 and 70 years, workers of small and medium enterprises (SMEs). From the Rasch analysis, relevant psychometric values were observed, identifying seven items as alien to the satisfaction dimension; An explanatory model was obtained that showed relevant adjustment criteria, observing that the main predictors of satisfaction with the organization were satisfaction with supervision (β = .84) and salary satisfaction (β = .75). Likewise, it was observed that the type of position, the marital status, the type of contract and the number of children had a significant impact on the differences in satisfaction. New studies are suggested that regain satisfaction with the organization as a relevant construct for a specific analysis of labor relations, as well as the extension of the sample to other types of workers and greater age ranges and seniority.

Internal Customer Satisfaction in Micro Small and Medium Enterprises (MSME): An Empirical Study

2016 ◽  
Vol 2 (2) ◽  
Author(s):  
Dr Alok Kumar Rai ◽  
Ms Vandana Pareek ◽  
Mr. Manish Yadav
Keyword(s):  
Human Capital ◽  
Customer Satisfaction ◽  
Empirical Study ◽  
Work Environment ◽  
Customer Service ◽  
Employee Satisfaction ◽  
Small And Medium Enterprises ◽  
Internal Customer ◽  
Medium Enterprises ◽  
Number Of Authors

There is hardly any organization today that would disagree with the notion that people are the indispensable asset of any organization, which endows it with significant competitive advantage. Internal Customer Satisfaction is an assessment of how contended the worker is with his job or work environment. Happy and satisfied workers are likely to produce more, take less leaves, and stay loyal to the company. The importance of human capital in MSMEs has been posited by a number of authors (e.g. Wells et al., 2003; Neace, 1999) and has been linked to important outcome variables including quality, customer service, and productivity (Penning; Edelman et al., 2002). This paper explores the various facets of employee satisfaction in MSME's of Varanasi.

Revisiting presenteeism to broaden its conceptualization: A qualitative study

Work ◽  
2021 ◽  
pp. 1-13
Author(s):  
Mouna Knani ◽  
Pierre-Sébastien Fournier ◽  
Caroline Biron
Keyword(s):  
Work Environment ◽  
Small And Medium Enterprises ◽  
Methodological Approach ◽  
Individual Characteristics ◽  
Small Enterprises ◽  
Structured Interviews ◽  
Depth Analysis ◽  
Holistic Interpretation ◽  
Medium Enterprises ◽  
Negative Factors

BACKGROUND: Presenteeism is generally viewed as a symptom of organizational or individual dysfunction and is rarely considered as a behavioral response to positive triggering factors. Our study examines this issue in small enterprises (SEs), which are an unexplored environment in terms of presenteeism. OBJECTIVE: Through in-depth analysis, this study aims to understand the positive and negative factors that impact presenteeism in the context of small and medium enterprises (SMEs), with a particular focus on SEs. METHODS: We adopt a qualitative methodological approach in which we conducted 17 semi-structured interviews with employees and owner-managers of SEs with between 20 and 49 employees. RESULTS: Our thematic analysis shows that presenteeism can be explained by factors related to pressure to attend work, by individuals’ constraints and commitment, by organizational and individual characteristics and by a congenial work environment. Presenteeism can also be a type of “therapy” which helps individuals to avoid focusing on being sick and enables them to stay active and avoid social isolation. CONCLUSIONS: Our study differs from earlier research by providing a more in-depth analysis of the positive and negative factors that trigger presenteeism. This article will help to expand the current theoretical knowledge about presenteeism and encourage a more holistic interpretation of the phenomenon.

A BALANCED LABOR MARKET AS A PREVENTIVE TOOL FOR RESTRICTING EXTERNAL LABOR MIGRATION

2017 ◽  
Author(s):  
Nadiya Rushchyshyn ◽  
◽  
Olha Mulska ◽  
Keyword(s):  
Labor Market ◽  
Social Protection ◽  
Labor Relations ◽  
Small And Medium Enterprises ◽  
The State ◽  
Employment Policy ◽  
Role Of The State ◽  
Educational Migration ◽  
Medium Enterprises ◽  
Key Indicators

The article describes the labor market as an element of the economic system that determines the direction and pace of macroeconomic development, affects the welfare of the population and social protection. The dynamics of reduction of labor force for 2010-2020 due to the increase in the level of external labor and educational migration is given. It is substantiated that the creation of high-paying jobs and the reform of the wage system are effective tools for regulating external migration, which reduces aggregate supply, unemployment and the load on vacant demand. It is outlined that the development of the market of the newest forms of employment and freelance by stimulating the population to create small and medium enterprises, providing organizational, economic and regulatory prerequisites for the development of youth business, can be considered an effective tool to curb migration. The tools of improving the state employment policy are given, namely the tools of balancing the labor market of Ukraine in the projection of the state policy of migration management. The reasons for the growth of unemployment among graduates of educational institutions, youth and skilled people, which encourage potential migration in a period of socio-economic instability and political turmoil. Means of ensuring the preservation of intellectual and human resources of Ukraine and avoiding a shortage of workers in the labor market, which encourage the development of appropriate information and analytical support for analyzing the needs of the labor market (regional, local, sectoral, professional) in the projection of labor supply. The basic vectors of development of the modern labor market which efficiency depends on realization of effective tools, and also structural transformations in the labor markets are resulted. The role of the state in ensuring positive changes and the formation of new transformational approaches in the field of social and labor relations is outlined. The main criteria and priorities for the formation of employment policy in Ukraine are highlighted and the transformation of new types of employment is emphasized. The key indicators of the new type of labor relations are given.

Internal Customer Satisfaction In Micro Small And Medium Enterprises (MSME): An Empirical Study

2016 ◽  
Vol 1 (2) ◽  
Author(s):  
Dr Alok Kumar Rai ◽  
Ms Vandana Pareek ◽  
Mr. Manish Yadav
Keyword(s):  
Human Capital ◽  
Customer Satisfaction ◽  
Empirical Study ◽  
Competitive Advantage ◽  
Work Environment ◽  
Employee Satisfaction ◽  
Small And Medium Enterprises ◽  
Internal Customer ◽  
Medium Enterprises

There is hardly any organization today that would disagree with the notion that people are the indispensable asset of any organization which endows it with significant competitive advantage. Internal Customer satisfaction is an assessment of how contended the worker is with his job or work environment. Happy and satisfied workers are likely to produce more, take less leaves, and stay loyal to the company. The importance of human capital in MSMEs has been posited by anumber of authors. This paper explores the various facets of employee satisfaction in MSMSE's of Varanasi.

scholarly journals The Influence of Capital and Work Environment on The Performance of MSME Employees of Bogor Regency West Java Province by Covariable Marketing

2021 ◽  
Vol 2 (1) ◽  
pp. 190-200
Author(s):  
Ismartaya
Keyword(s):  
Linear Regression ◽  
Work Environment ◽  
Small And Medium Enterprises ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Control Group ◽  
Simple Linear Regression ◽  
Moderator Variable ◽  
Sample Number ◽  
Medium Enterprises

Micro, small and medium enterprises or MSMEs in Indonesia each year increase. The increasing number of MSMEs still needs to experience intensive assistance in order to achieve independent, resilient, and quality MSMEs. Employee performance is a form of employee achievement after going through various stages in the work process. Based on the observations, researchers showed that the performance of MSME employees in Babakan Madang subdistrict and Cisarua Sub-District of Bogor Regency was not optimal. This is allegedly due to being influenced by capital, work environment, and marketing. The formulation of problems in this research is whether the capital and work environment can affect the performance of employees directly or through the marketing of MSMEs in two sub-districts in Bogor Regency. This study aims to find out the influence of capital and work environment on employee performance with marketing co-operation on MSMEs Bogor Regency, this research uses the archework of The Posttest Only Control Group with marketing covariance. Data collection techniques use interviews and questionnaires, while sampling techniques use non probability sampling with a sample number of 72 people. The results showed that capital and work environment have a positive and significant effect on employee performance through marketing. This can be seen from the results of simple linear regression analysis, multiple linear regression, t test, determination coefficient test, sobel test and path analysis. Marketing as a moderator variable mediates between capital to employee performance that is partial mediation and marketing as moderator variables that mediate between the work environment and employee performance, both of which are full mediation.

scholarly journals PENGARUH IMPLEMENTASI PROGRAM 5S UNTUK MENINGKATKAN PRODUKTIVITAS DI UMKM JBMS FOOD KABUPATEN PESAWARAN

2019 ◽  
Vol 3 (2) ◽  
Author(s):  
Putri Endah Suwarni ◽  
Keyword(s):  
Work Environment ◽  
Small And Medium Enterprises ◽  
Work Culture ◽  
Basic Approach ◽  
Inhibiting Factors ◽  
Production Area ◽  
Increase Productivity ◽  
Increase In Productivity ◽  
Medium Enterprises ◽  
Work Method

Abstract The JBMS Food is one of the micro, small and medium enterprises engaged in the processing of various snacks. Behavior of workers or employees at UMKM (Usaha Mikro Kecil dan Menengah) still lacks support in progress. Where the work culture of employees who cannot return and rearrange the equipment that has been used in accordance with their original existence makes one of the inhibiting factors in the smooth work. The method used is to use the basic approach of the 5S concept (Seiri, Seiton, Seiso, Seiketsu, and Shitsuke). This research aims to improve a better work environment as an effort to increase productivity through the implementation of the 5S program. The evaluation value of the 5S program in the production area at the JBMS FOOD before the application of the 5S program has attainment of 42.5%, while the evaluation value of the 5S program after improvement is 82.5%. Before implementing 5S, the workforce was able to produce 10 kg / 120 minutes of chips, while 5S was implemented and the work method was improved, it proved that the workforce was able to produce 12 kg / 120 minutes of chips. So that there is an increase in productivity of 20% from before 5S implementation. Keywords: Implementation, 5S, Productivity, UMKM

scholarly journals Pengaruh Promosi Jabatan Dan Lingkungan Kerja Non Fisik Terhadap Kepuasan Kerja Pegawai Negeri Sipil Dinas Koperasi Usaha Kecil Dan Menengah Provinsi Bali

Widya Amrita ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 164-178
Author(s):  
I Putu Juli Heriana ◽  
I Made Suasti Puja
Keyword(s):  
Job Satisfaction ◽  
Work Environment ◽  
Small And Medium Enterprises ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Physical Work ◽  
Literature Study ◽  
Physical Work Environment ◽  
Job Promotion ◽  
Medium Enterprises

Organizational goals depend on human resources who perform well, one of the policies that can be taken to obtain employees who perform well is to pay attention to job satisfaction. The purpose of this study was to determine the effect of promotion and non-physical work environment parisally and simultaneously on job satisfaction of employees of the Office of Cooperatives Small and Medium Enterprises, Bali Province. This research was conducted at the Bali Province Small and Medium Enterprises Cooperative Office. Methods of data collection through observation, interviews, literature study and questionnaires. The sampling method was saturated sampling technique. The number of respondents in this study were 53 people. The data analysis technique used is multiple linear regression analysis techniques. The results showed that (1) job promotion has a positive and significant effect partially on job satisfaction, (2) the non-physical work environment has a positive and partially significant effect on job satisfaction, and (3) job promotion and non-physical work environment simultaneously have an effect. positive and significant on job satisfaction.

scholarly journals The Influence Of Situational Leadership Style And Work Environment Towards Performance Of Cooperative,Micro,And Medium Small In Business Tolitoli District

2021 ◽  
Vol 3 (1) ◽  
pp. 73-81
Author(s):  
Hedrat M Nure
Keyword(s):  
Work Environment ◽  
Leadership Style ◽  
Quantitative Research ◽  
Small And Medium Enterprises ◽  
Situational Leadership ◽  
Service Employees ◽  
Saturated Sample ◽  
Using Data ◽  
Medium Enterprises ◽  
Positive Effect

This research is an applied research that aims to find out Situational leadership style and work environment simultaneously and partially that can affect the performance of Cooperatives and micro, small and medium enterprises in Tolitoli Regency. This type of research is a quantitative research with a descriptive verification approach. This study took place in Tolitoli Regency with a focus on the Cooperatives and MSMEs Office, Tolitoli Regency, Central Sulawesi Province. The population in this study were employees of the cooperative and micro, small and medium enterprises office in Tolitoli Regency, totaling 35 employees. The sample was drawn using the saturated sample method, using data acquisition. through observation, questionnaires, and interviews. In the results of data analysis using multiple linear regression, it was found that Situational Leadership Style and work environment simultaneously and partially have a positive effect on the performance of Cooperatives and micro, small and medium enterprises in Tolitoli Regency. Namely, situational leadership style, work environment and good performance at the Tolitoli district cooperative and MSME service. Situational Leadership Style and work environment simultaneously have a positive effect on the performance of the Tolitoli Regency Cooperatives and MSME employees. Situational Leadership Style has a positive effect on the performance of the Tolitoli Regency Cooperatives and MSME employees. The Royal Environment has a positive effect on the performance of the Tolitoli Regency Cooperatives and UMKM Service employees.

scholarly journals Pengaruh Motivasi Kerja dan Kepemimpinan terhadap Kinerja Pegawai di Dinas Koperasi Usaha Kecil dan Menengah Kabupaten Musi Rawas

2020 ◽  
Vol 2 (1) ◽  
pp. 99-109
Author(s):  
Gregorius Wartono ◽  
Suyadi Suyadi
Keyword(s):  
Work Environment ◽  
Sampling Method ◽  
Work Motivation ◽  
Small And Medium Enterprises ◽  
Employee Performance ◽  
Leadership Performance ◽  
Medium Enterprises

This study aims to determine the effect of motivation and work environment on the Employee Performance of the Musi Rawas Cooperative Office for Small and Medium Enterprises. A sample of 44 employees was selected by the Saturated Sampling Method. The results showed that the calculated Fcount (18,566) was greater than the Ftable 2,810. Conclusion, work motivation and leadership simultaneously have a significant effect on the performance of employees in the Department of Cooperatives of Small and Medium Enterprises in Musi Rawas Regency. Keywords: Motivation, Leadership, Performance

scholarly journals The Influence of Work Discipline, Work Ethos and Work Environment on Employee Work Achievement: Lessons from Local Organization in an Emerging Country

2021 ◽  
Vol 4 (2) ◽  
pp. 2869-2882
Author(s):  
Javed Octovianus Sipahelut ◽  
Anita Erari ◽  
Maman Rumanta
Keyword(s):  
Work Environment ◽  
Work Performance ◽  
Work Ethic ◽  
Small And Medium Enterprises ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Significant Positive Effect ◽  
Industry Trade ◽  
Medium Enterprises ◽  
Positive Effect

The Office of Industry, Trade, Cooperatives and Small and Medium Enterprises of Yapen Islands Regency, Papua, as a local government agency is obliged to foster, protect, and pay attention to issues related to industry, trade, cooperatives, and small and medium enterprises. Good employee performance is important in order to support the smooth running of official duties. This study aims to examine and analyze the effect of work discipline, work ethic and work environment on employee work performance at the Department of Industry, Trade, Cooperatives and Small and Medium Enterprises, Yapen Islands Regency. Data collection techniques were carried out by distributing questionnaires and interviews. The sample used in this study were 66 respondents. The hypothesis was tested by multiple linear regression analysis with the help of SPSS software. The results of the analysis show that work discipline has a significant positive effect on employee work performance, the higher the level of employee discipline, the higher the work performance. Work ethic has a significant positive effect on employee work performance, the better the work ethic of the employee, the better the work performance. The work environment has a significant positive effect on employee work performance, the better the work environment, the better the employee's work performance.

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