EVALUASI LAYANAN SURABAYA SINGLE WINDOW (SSW) PADA UNIT PELAYANAN TERPADU SATU ATAP (UPTSA) KOTA SURABAYA

Publika ◽  
2021 ◽  
pp. 227-238
Author(s):  
Yazid Dwi Kurniawan ◽  
Indah Prabawati
Keyword(s):  
Public Service ◽  
Local Governments ◽  
Public Services ◽  
Service System ◽  
Evaluation Criteria ◽  
Literature Study ◽  
Reform Era ◽  
Government Organizations ◽  
Descriptive Research ◽  
The Government

Pelayanan publik di Indonesia menjadi hal penting yang harus diberikan oleh pemerintahan pusat maupun daerah kepada masyarakat yang dituangkan dalam kebijakan khususnya pelayanan perizinan. Di tengah berkembangnya era reformasi banyak masyarakat yang semakin cerdas dan kebutuhan yang diperlukan semakin meningkat, mendorong pemerintah harus banyak mengeluarkan sebuah kebijakan terkait inovasi di dalam pelayanan publik. Hal tersebut telah menjadi tugas pemerintah daerah dalam pemenuhan terkait pelayanan publik. Salah satunya Kota Surabaya yang mengeluarkan kebijakan e-Government yaitu inovasi pelayanan publik yang dilaksanakan oleh Unit Pelayanan Terpadu Satu Atap (UPTSA) Kota Surabaya, inovasi tersebut adalah Surabaya Single Window (SSW). SSW ini merupakan sistem pelayanan dalam bidang perizinan. Tujuan dari sistem ini adalah untuk mempersingkat waktu pelayanan dan pengecekan data serta persyaratan di Kota Surabaya. Setelah dilaksanakan dan berjalan beberapa tahun, maka perlu dilakukan perbaikan dengan mempertimbangkan evaluasi yang telah didapatkan baik dari masyarakat atau organisasi pemerintah yang lainnya. Jenis penelitian ini dilakukan dengan menggunakan penelitian deskriptif dengan metode penelitian yaitu metode studi pustaka. Fokus penelitian menggunakan enam kriteria evaluasi yaitu 1) Efektivitas, 2) Efisiensi, 3) Kecukupan, 4) Perataan, 5) Responsivitas, dan 6) Ketepatan. Hasil dari penelitian ini menyimpulkan bahwa pelaksanaan SSW ini sudah sangat baik namun masih terdapat kelemahan dan kekurangan yang muncul di setiap tahun pelaksanaan seperti tidak semua pelayanan perizinan dapat di akses melalui website SSW. Maka dari itu peneliti menyarankan agar tetap memperbaiki kekurangan program SSW ini dengan alternatif penyempurnaan untuk program SSW. Selain itu unit pelaksana pelayanan SSW juga harus meningkatkan kinerja program SSW guna meminimalisir kesalahan yang akan muncul. Kata Kunci : Evaluasi, Surabaya Single Window (SSW), Pelayanan Perizinan     Services in Indonesia important things that must provided by central and regional governments to community as outlined in policies especially licensing services. In midst the development of reform era many people are getting smarter and needs are increasing, encouraging the government to issue a lot policies related to innovation in public services. This has become duty of local governments in fulfilling public services. One of them is city of Surabaya which issued an e-Government policy, namely public service innovation implemented by UPTSA of City Surabaya, this innovation is Surabaya Single Window (SSW). SSW is a service system in licensing sector. Purpose of system to shorten service time and check data and requirements in city of Surabaya. After being implemented and running for several years, it necessary to make improvements by considering the evaluations that have been obtained either from community or other government organizations. This research was conducted using descriptive research with research method, namely literature study method. Focus of study used 6 evaluation criteria, namely 1)Effectiveness, 2)Efficiency, 3)Adequacy, 4)Smoothness, 5)Responsiveness, and 6)Accuracy. Results of study conclude the implementation of SSW has been very good but there are still weaknesses and shortcomings that arise in each year of implementation such as not all licensing services can be accessed through SSW website. Therefore, the researcher suggests that we continue to improve shortcomings of SSW with alternative improvements to SSW program. In addition, SSW service implementation unit must also improve the performance SSW program in order to minimize errors that will arise. Keywords: Evaluation, Surabaya Single Window (SSW), licensing services.

Regulation and Standardization as Factors of Increasing the Efficiency of the Public Service System in Ukraine

2021 ◽  
pp. 101-111
Author(s):  
Vadym Stolar
Keyword(s):  
Information And Communication Technologies ◽  
Public Service ◽  
Local Governments ◽  
Public Services ◽  
Service System ◽  
Document Management ◽  
The Public ◽  
Foreign Experience ◽  
Information And Communication ◽  
The Government

Based on the study of foreign experience in improving the system of public services, the author proposes mechanisms for improving the system of public services in Ukraine. It is argued that the experience of foreign countries in the application of such mechanisms as regulation, standardization, optimization, reengineering, can be effectively applied in Ukraine. It is revealed that an important condition for effective public administration is the regulation and standardization of its main processes and results. It is argued that these mechanisms will contribute to the efficiency of the public service system in Ukraine. In this regard, the author highlighted the main goals of optimization and automation of public services. The main goals are such as eliminating redundant administrative procedures and, accordingly, the structural units that conduct them, simplifying paperwork, reducing the time of public services, setting up information and communication support for all elements of the public service system. It is shown that in Ukraine it is important to organize information communication between central executive bodies and the government, as well as between central and local authorities through official websites, online, expanding the network of public access to information about laws, regulations, reports, news through the Internet search engine on relevant sites. It was emphasized that the mechanism of transactional presence, which provides for interactive interaction between citizens and the government, needs to be improved. The author argued that foreign experience in optimizing the activities of public authorities and local governments through the introduction of modern information and communication technologies provides an example of several effective areas: electronic document management, e-government, the “single window” system. These tools are prospects for further, deeper, and more relevant research on this topic. Keywords: service, public service, public service, municipal service, administrative service, social service, regulation, standardization, reengineering.

scholarly journals Public Service by the Government of Papua Province in the Special Autonomy

2016 ◽  
Vol 7 (2) ◽  
pp. 72-78
Author(s):  
Efraim Kambu
Keyword(s):  
Public Service ◽  
Local Governments ◽  
Public Services ◽  
Secondary Data ◽  
Physical Development ◽  
Data Sources ◽  
Government Officials ◽  
Industry Growth ◽  
Secondary Data Sources ◽  
The Government

Special Autonomy assigns its rights and obligations to local governments to regulate and manage their own affairs and interests of the society so that people increasingly can be served well. But in fact, public services provided is not maximized. This study used qualitative methods, data sources are divided into two types of data sources, namely primary and secondary data sources. The results of this study indicate that there is still lack of public services the Government of Papua Province visible from the weak aspects of responsiveness, which local governments less responsive to some of the problems in the field of education, economy and industry growth and physical development as well as non-physical. From the aspect of responsibility is also still found their weaknesses, which the Government of Papua Province is still not fully overcome the problems of corruption and poverty. Meanwhile, from the aspect of accountability, it is known that the performance of governance in Papua in providing public services are not running optimally, one reason is the lack of competence and capability of local government officials.

An Exploration of the Conditions Required of Social Organizations to be Contracted by Government as Service Providers: A Study Based on Analysis of Local Government Documents

2014 ◽  
Vol 6 (2) ◽  
pp. 197-212
Author(s):  
Qiang Yi ◽  
Xiaohong Zhu ◽  
Xianghui Liu
Keyword(s):  
Public Service ◽  
Service Provider ◽  
Financial Management ◽  
Local Governments ◽  
Public Services ◽  
Service Providers ◽  
Government Procurement ◽  
Governance System ◽  
Eligibility Requirements ◽  
The Government

In the Guidelines of the State Council General Office on Government Procurement of Services from the Private and Non-governmental Sectors, “public service provider for the government” is broadly defined; it is stated that npos, businesses, and industry organizations have equal opportunity to be public service providers. A comparison of local eligibility requirements on npos serving as public service providers shows that the eligibility requirements focus on such aspects as service provider qualifications, time of establishment, organizational management, human resources, financial management, professional qualifications, annual inspection, evaluation, and honors. On the whole, the requirements are not demanding; the quality of public services is also secured through institutional design and innovation. The lax eligibility requirements imposed by local governments on npos as public service providers indicate that the social governance system will feature diversity, and reflect the government’s intention to support and develop npos. However, there are also some problems in local policies, such as 1) too much is at the discretion of the government; 2) the eligibility requirements are not good for the development of grassroots organizations; 3) no standards have been defined on eligibility for public service provider; and 4) related laws and regulations lack authority. Therefore, it is necessary to make government procurement of public services law-based and provide continued theoretical and institutional support for the implementation of the most authoritative policy.

INOVASI PELAYANAN “JOSS BANGET MAS” (JEMPUT ONLINE SINGLE SUBMISSION BERSAMA INSTANSI TERKAIT DAN MALAM HARI BISA) DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN BLITAR

Publika ◽  
2021 ◽  
pp. 63-76
Author(s):  
Ayu Apriliana Puspita Styareni ◽  
Eva Hany Fanida
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Service Innovation ◽  
Qualitative Approach ◽  
Government Agencies ◽  
Literature Study ◽  
The Public ◽  
Descriptive Research ◽  
Remote Location ◽  
The Government

Pelayanan yang efektif dan efisien adalah tuntutan dari masyarakat kepada instansi pemerintah dalam memberikan pelayanannya. DPMPTSP Kabupaten Blitar merupakan salah satu instansi pemerintah yang meluncurkan inovasi pelayanan publik. Inovasi yang diluncurkan oleh DPMPTSP adalah Pelayanan Joss Banget Mas, yaitu Jemput Online Single Submission Bersama Instansi Terkait dan Malam Hari Bisa. Inovasi ini merupakan bukti bahwa DPMPTSP Kabupaten Blitar telah melakukan percepatan pelayanan dan sekaligus menjawab permasalahan yang dihadapi oleh masyarakat. Jauhnya lokasi kantor yang berada di tengah kota serta persyaratan yang belum diketahui banyak masyarakat menjadi dasar diluncurkannya inovasi Joss Banget Mas. Tujuan dari penelitian ini guna mendeskripsikan terkait pelayanan Joss Banget Mas. Penelitian deskriptif dengan pendekatan kualitatif merupakan jenis penelitian yang dipilih oleh peneliti dengan pengumpulan datanya menggunakan observasi, wawancara, dokumentasi dan studi kepustakaan. Hasil penelitian menunjukan bahwa inovasi pelayanan Joss Banget Mas telah beroperasi dengan baik dan sesuai dengan kebijakan PP No. 24 Tahun 2018. Selanjutnya sumber ide-ide inovasi mendapatkan masukan dari pegawai maupun masyarakat. Budaya inovasi pada inovasi Joss Banget Mas adalah penyederhanaan syarat-syarat sehingga memudahkan masyarakat dalam mendaftarkan perizinan usahanya. Selanjutnya kemampuan dan alat inovasi Joss Banget Mas cukup memadahi tetapi terdapat kekurangan pada bagian alat yang digunakan. Kemudian tujuan, hasil, pendorong dan hambatan adalah untuk mempermudah pelaku usaha dalam memperoleh perizinan berusaha, hambatannya yaitu sering terjadi error dan down pada server OSS. Terakhir, DPMPTSP Kabupaten Blitar mengadakan pelayanan mandiri kepada masyarakat guna mengumpulkan data inovasi untuk inovasi tunggal. Kata Kunci: Inovasi, Pelayanan Publik, Pelayanan Joss Banget Mas, Online Single Submission (OSS).   Effective and efficient services are demands from the community on government agencies in providing their services. DPMPTSP Blitar regency of the government agencies that has launched public service innovations. The innovation launched by the DPMPTSP Blitar Regency call as Joss Banget Mas Service with Online Single Submission Delivery with Related Agencies and Can Night. This innovation is proof that the DPMPTSP Blitar Regency and at the same time answers the problems faced by the community. The remote location of the launch of the Joss Banget Mas innovation. The purpose of this research is to describe the services related to Joss Banget Mas. Descriptive research with a qualitative approach is the type with the data collection techniques using observation, interviews, documentation and literature study. The results showed that the Joss Banget Mas service innovation had operated well and was in accordance with applicable policies. The second indicator of governance and innovation in its implementation is in accordance with PP. 24 of 2018. Furthermore, sources of innovative ideas get input from employees and the public. The culture of innovation in Joss Banget Mas innovation is the simplification of the requirements so that it makes it easier for the public to register business licenses. Furthermore, the capabilities and innovation tools of Joss Banget Mas were sufficient but there were shortcoming in the parts of the tools used. Then the objectives, results, drivers and obstacles are to make it easier for business actors to obtain business licenses, there are also obstacles, namely frequent errors and downs on the OSS server. Finally, DPMPTSP Blitar Regency provides independent services to the community to collect innovation data for a single innovation. Keywords: Innovation, Public  Service, Joss Banget Mas Service, Online Single Submission (OSS)

scholarly journals Drafting the Substance Materials of The Regional Regulation of Badung Regency on Public Service

2017 ◽  
Vol 1 (1) ◽  
pp. 53
Author(s):  
Ni Luh Gede Astariyani ◽  
Made Nurmawati
Keyword(s):  
Community Participation ◽  
Public Service ◽  
Public Services ◽  
Service System ◽  
Community Groups ◽  
Legal Norms ◽  
Delegation Of Authority ◽  
Tiered Services ◽  
The Government ◽  
Central Level

The Government of Badung Regency provides public services, both in the forms of services and goods, to its community as part of its duty in performing governance. In the implementation, such public services are regulated in regulation which is derived from the existence of policy in the delegation of authority. The regional regulation as such is containing what so called the substance materials. The substance materials of Regency/City Regional Regulation mean that such regulation contains typical substance materials that are not contained in other Laws and Regulation both in the local and central level. The formulations of legal norms in the Regional Regulation are conducted by using the single and pairs formulations. The targets that will be realized, the scope of regulation and drafting direction of Regional of Badung Regency on Public Services, among others: scope of public services, integrated service system, guidelines for the standrad services preparation, the proportion of community groups and categories in a tiered services and community participation in performing the service.

scholarly journals Research on the Risk Prevention of Government Purchase of Public Services

2018 ◽  
Vol 13 (2) ◽  
pp. 187
Author(s):  
Chen Yanfang ◽  
Geng Hong
Keyword(s):  
Public Service ◽  
Public Services ◽  
Service System ◽  
Risk Prevention ◽  
Feedback Process ◽  
Government Purchase ◽  
Public Resources ◽  
Market Allocation ◽  
The Government ◽  
Social Autonomy

How to prevent the risk has become the proper meaning of perfecting the government purchase of public service system arrangement. According to the basic process: public resources investment - configuration and conversion - output and feedback process, the paper analyzes the main factors influencing the government purchase of public service risk, and puts forward the risk prevention countermeasures. That is, reasonable guidance of private capital into the field of public services, improvement of government management, promotion of social autonomy, market allocation function, and convergence with supporting reforms.

scholarly journals ANALISIS TINGKAT KEPUASAN MASYARAKAT DALAM PELAYANAN PUBLIK (STUDI KASUS: DI GORONTALO UTARA)

2021 ◽  
Vol 18 (1) ◽  
pp. 45-62
Author(s):  
Zuchri Abdussamad ◽  
Arifin Tahir ◽  
I Kadek Satria Arsana
Keyword(s):  
Public Service ◽  
Local Governments ◽  
Quantitative Methods ◽  
Public Services ◽  
Regional Government ◽  
Survey Analysis ◽  
Qualitative And Quantitative Methods ◽  
Satisfaction Index ◽  
The North ◽  
The Government

Abstrak: Analisis Tingkat Kepuasan Masyarakat Dalam Pelayanan Publik Studi Kasus: Di Gorontalo Utara. Pelayanan publik yang dilaksanakan oleh pemerintah daerah perlu dilakukan penilaian secara berkala. Hal ini berfungsi sebagai proses pembenahan layanan birokrasi pemerintahan. Tujuan penelitian ini adalah sebagai proses penilaian tingkat kepatuhan layanan yang diberikan oleh Organisasi Perangkat Daerah di Kabupaten Gorontalo Utara. Metode yang digunakan adalah mix metode yakni gabungan metode kualitatif dan kuantitatif. Untuk mendapat data yang valid maka terlebih dahulu dilakukan survei. Kesimpulannya hasil analisis survei pemerintah daerah Gorontalo Utara berkategori “Baik” dengan indeks sebesar 79.13. Bila dibandingkan dengan hasil indeks nilai kepatuhan pelayanan yang dipublikasikan oleh Ombudsman Republik Indonesia Tahun 2019 Kabupaten Gorontalo Utara memperoleh nilai sebesar 71.51. Berdasarkan hasil analisis tersebut menunjukkan bahwa ada peningkatan nilai indeks kepuasan pemerintah daerah Gorontalo Utara dari Tahun 2019 ke Tahun 2020 sebesar 7.62, nilai ini cukup signifikan. Artinya, Pemerintah Daerah Kabupaten Gorontalo Utara telah melakukan perbaikan-perbaikan dalam menunjang pelayanan publik pada setiap instansi di lingkungan pemerintahan. Kata Kunci: Survei Kepuasan Masyarakat; Pelayanan Publik; Gorontalo Utara; Pemerintah Daerah; Nilai Kepatuhan. Abstract: Analysis of Public Satisfaction Level in Public Service Case Study: In North Gorontalo. Public services implemented by local governments need to be assessed periodically. This serves as a process of improving government bureaucratic services. The purpose of this research is as a process of assessing the level of compliance of services provided by the Regional Device Organization in North Gorontalo Regency. The method used is a mix of methods that are a combination of qualitative and quantitative methods. To get valid data, a survey is first conducted. In conclusion, the results of the survey analysis of the North Gorontalo regional government are categorized as "Good" with an index of 79.13. When compared with the results of the service compliance value index published by the Ombudsman of the Republic of Indonesia in 2019, North Gorontalo District obtained a value of 71.51. Based on the results of the analysis shows that there is an increase in the satisfaction index value of the North Gorontalo regional government from 2019 to 2020 of 7.62, this value is quite significant. That is, the Regional Government of North Gorontalo Regency has made improvements in supporting public services in every agency in the government environment. Keywords: Public Satisfaction Survey; Public Service; North Gorontalo; Local Government; Compliance Value.

scholarly journals The Legal Strength of the Ombudsman Recommendation of the Republic of Indonesia in the Effort of Realizing Good Governance

2021 ◽  
Vol 04 (05) ◽  
Author(s):  
Dodik Setiawan Aji ◽  
◽  
Irma Cahyaningtyas
Keyword(s):  
Public Service ◽  
Research Method ◽  
Public Services ◽  
Good Governance ◽  
State Institution ◽  
Literature Study ◽  
State Administrators ◽  
The Republic ◽  
The Government ◽  
Administrative Sanctions

This study aims to discuss issues regarding what is the role and authority of the Ombudsman of the Republic of Indonesia ? What is the process for examining complaints at the Ombudsman of the Republic of Indonesia ? How is the strength of the Ombudsman Recommendation of the Republic of Indonesia in the effort to realize good governance ? The research method used in this research is normative juridical , using secondary legal data obtained through literature study. The results showed that The Ombudsman is a state institution that has the authority to supervise the implementation of public services externally, both those organized by state administrators and the government. The adjudication process by the Ombudsman in resolving public service disputes is only one of several possibilities for resolving public service disputes. The imposition of administrative sanctions for those who ignore the Ombudsman Recommendation shows that basically the Ombudsman is an institution that can actually carry out its function as a supervisory agency.

scholarly journals PUBLIC SERVICES ANALYSIS IN THE BORDER AREAS OF WEST KALIMANTAN AND MALAYSIA: A CASE STUDY OF SAMBAS DISTRICT GOVERNMENT, WEST KALIMANTAN

2018 ◽  
Vol 2 (1) ◽  
pp. 28-35
Author(s):  
Muhammad Eko Atmojo ◽  
Helen Dian Fridayani
Keyword(s):  
Public Service ◽  
Local Governments ◽  
Public Services ◽  
Service Providers ◽  
Qualitative Description ◽  
Primary Research ◽  
Border Area ◽  
Secondary Research ◽  
West Kalimantan ◽  
The Government

Public service delivery is an effort to meet the basic needs and civil rights of every citizen of the goods, services and administrative services provided by public service providers which are a government. West Kalimantan is bordered on land with by the Malaysian state of Sarawak. Although a small part of West Kalimantan is marine, West Kalimantan has dozens of large and small islands (some uninhabited) scattered along the Karimata and Natuna Straits bordering the Riau Islands Province. Public service in West Kalimantan, especially in Sambas district, is very important to note because it is the face of Indonesia that can be assessed by our neighbours which is Malaysia, whether the public service provided is feasible or not. The method used in this research is secondary research with qualitative description. Secondary research involves the summary, collation and/or synthesis of existing research. Secondary research is contrasted with primary research in that primary research involves the generation of data, whereas secondary research uses primary research sources as a source of data for analysis. The result of this study concludes that the good public services were still very far from the expectations on the border area experienced by Sambas District. The problem of public services can be seen in terms of education, health and also infrastructure services. Although currently, the government has tried to solve these problems, in reality, there is still a service gap in the border area. Local governments must be able to improve these problems to provide better services. One of them is by improving human resources in the bureaucracy.

scholarly journals PENERAPAN PRINSIP-PRINSIP GOOD GOVERNANCE DALAM PELAYANAN PUBLIK DI KANTOR CAMAT SAIL KOTA PEKANBARU

Jurnal Niara ◽  
2018 ◽  
Vol 10 (2) ◽  
pp. 72-77
Author(s):  
Sri Roserdevi Nasution
Keyword(s):  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Service Research ◽  
Reform Era ◽  
Administrative Services ◽  
Legal Rules ◽  
Head Office ◽  
The Government ◽  
Depth Interviews

Good Governance is the new face of hearts implement the principles of Public Service in the reform era. Public services Law No. 25 of 2009 is activities or circuit hearts Frame activities Fulfillment Services Under legislation with  every citizen Share And Population differences Goods, services, and administrative services or  Provided By Operation of Public Service. Public services carried out by the Government showed to society who asked service. Research Type singer is descriptive qualitative approach with, the techniques  data collection using depth Interviews and Documentation. Results of  Research Singer nearly all the principles of good governance hearts Services Not Running In accordance with From UNDP as Principles of Participation, legal rules, Transparency, Responsiveness, consensus-oriented, fairness, effectiveness, accountability, and strategic vision, Many Are Being inhibit the progress of the Principles of good governance. The conclusion from the findings of research, so authors concluded that the application of good governance in the hearts Implementation Services Head Office Sail Maximum yet. It is because that the singer  Leadership And yet the implementation of communication subordinate ones in line so that although Head Already Trying to give the Best but if NOT in Support By subordinates will Difficult accomplished. Lack of human resources is a prayer One That Become an inhibiting factor hearts implementation of the Principles of good governance in the future Head Office Sail.

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