Why do I have to drive now? Post Hoc Explanations of Take-Over Requests
Objective: It was investigated whether providing an explanation for a take-over request in automated driving influences trust in automation and acceptance.Background: Take-over requests will be recurring events in conditionally automated driving which could undermine trust as well as acceptance and, therefore, the successful introduction of automated vehicles.Method: Forty participants were equally assigned to either an experimental group provided with an explanation of the reason for a take-over request or a control group without explanations. In a simulator drive, both groups experienced three take-over scenarios that varied in the obviousness of their causation. Participants rated their acceptance before and after the drive and rated their trust before and after each take-over situation. Results: All participants rated acceptance on the same high level before and after the drive, independent of the condition. Control group’s trust ratings remained unchanged by take-over requests in all situations, but the experimental group showed decreased trust after experiencing a take-over caused by roadworks. Participants provided with explanation felt stronger that they had understood the system and the reasons for the take-overs.Conclusion: A take-over request did not lower trust or acceptance. Providing an explanation for a take-over request had no impact on trust or acceptance, but increased the perceived understanding of the system.Application: The results provide insights into users’ perception of automated vehicles, take-over situations and a fundament for future interface design for automated vehicles.