scholarly journals Measuring Cultural Diversity Impact in Hospitality Industry Leadership: Managerial Communication Perspective from Five Star Hotels in Kathmandu Valley, Nepal

2021 ◽  
Vol 4 (1) ◽  
pp. 75-88
Author(s):  
Udaya Raj Paudel ◽  
Sudip Puri ◽  
Seeprata Parajuli ◽  
Niranjan Devkota ◽  
Udbodh Bhandari
Keyword(s):  
Cultural Diversity ◽  
Hospitality Industry ◽  
Descriptive Analysis ◽  
Power Distance ◽  
Effective Communication ◽  
Kathmandu Valley ◽  
Managerial Communication ◽  
Industry Leadership ◽  
Hospitality Sector ◽  
Structured Questionnaire

This study aims to measure the cultural diversity impacts in hospitality industry leadership from the perspective of managerial communication. Data were obtained from all the 10 five star hotels in Kathmandu valley. 167 respondents were sampled from the managers of five star hotels in Kathmandu valley, Nepal using structured questionnaire. Data analysis is made using descriptive analysis and Leadership Practices Index measured through dimension suggested by GLOBE Model. The study found out that maximum majority (48.48%) employees were the residents of Bagmati Province itself. For effective functioning of any organization workplace communication plays crucial role. Though numerous challenges are faced by employees working in hospitality industries in terms of communication 96% of respondents believed that managerial communication problem could be overcome if better tactics were used. Upon responding the importance of communication in workplace 54.76% employees stated that effective communication would help managers to set goals and targets for attaining objective of the hotel or their department followed by its importance at the time of serving guests and working in team while coordinating. Likewise, 41.07% feels that effective communication makes employees feel secure and helps to achieve targets. Also, 40.48% feel easy to work in team with the help of effective communication. 19.05% thinks through effective communication exchanging necessary ideas become easier. Communication leadership scale suggested by GLOBE model shows the maximum number of leaders are performance oriented i.e., 83.03% whereas assertiveness, Power Distance and in-group collectivism are the least but still above the 50%, which shows the leader still maintain power distance, least in-group collectivism. Hence, based on the findings of the study, the study concluded that managerial communication skills impact in hospitality business for its growth and maximization. This original study is crucial for hotels, government agencies and prospective employees of hospitality sector of Nepal and worldwide at large.

The intervention of artificial intelligence in the recruitment function in UAE’s hospitality industry

2021 ◽  
Vol 9 (1) ◽  
Author(s):  
Bharti Pandya ◽  
Maryam Mohammed Al Janahi
Keyword(s):  
Artificial Intelligence ◽  
Thematic Analysis ◽  
Hospitality Industry ◽  
Descriptive Analysis ◽  
Recruitment Strategies ◽  
Human Intervention ◽  
Job Descriptions ◽  
Job Advertisements ◽  
Routine Tasks ◽  
Hospitality Sector

Artificial Intelligence (AI) is not a new concept for Hospitality Industry and Recruitment functions. AI has displaced the human intervention in routine tasks. In few years, AI will take over several jobs (Kubler, 2018). Recently AI technologies support application screening, data analysis, and preliminary interviews, saving time of recruiters. Chatbots are now designated recruitment officers supporting candidates. Researchers have studied the influence of AI on Recruitment, but only a few focused on the AI displacing human in the recruitment function performed in UAE’s hospitality industry. This research aims to understand the transformation in the recruitment function of UAE’s hospitality industry due to AI intervention. Using concurrent mixed-methods, data was collected by interviewing 10 UAE HR leaders and surveying 135 HR professionals. The inductive-deductive thematic analysis was conducted for subjective measures and descriptive analysis was performed for scaled measures. This study found that UAE’s hospitality sector deployed AI technologies in recruitment areas such as job advertisements, collecting applications, maintaining profiles, and storing the applications. The routine, repetitive, and heavy-volume tasks in the recruitment are delegated to AI while strategic roles are retained for human professionals including development of strategies, and creation of job descriptions and specifications. While the literature review suggested a wider application of AI in recruitment function, UAE’s hospitality sector seems to be lagging. The recommendations will benefit industry leaders, HR professionals, recruitment consultants, and AI developers to rethink on the recruitment strategies, operations, and administration and to embrace the intervention of AI in recruiting the best talent proficiently.

Monitoring performance indicators in the Portuguese hospitality sector

2019 ◽  
Vol 31 (2) ◽  
pp. 790-811 ◽  
Author(s):  
Maria Luísa Ribeiro ◽  
Maria Luísa Vasconcelos ◽  
Fátima Rocha
Keyword(s):  
Performance Evaluation ◽  
Balanced Scorecard ◽  
Performance Indicators ◽  
Hospitality Industry ◽  
Descriptive Analysis ◽  
Management Tool ◽  
Content Type ◽  
The Balanced Scorecard ◽  
Doctoral Research ◽  
Hospitality Sector

PurposeThis article aims to analyze performance evaluation in the Portuguese hospitality sector. It assesses the frequency with which performance indicators are monitored, the relevance assigned to them and how the two are related. It further evaluates whether performance evaluation practices in the Portuguese hospitality sector are based on the balanced scorecard (BSC) philosophy.Design/methodology/approachThe study builds upon a doctoral research addressing the hospitality sector in Portugal. Theoretically, it resorts to a literature review on performance indicators and the Portuguese hospitality sector. Empirically, it looks at a sample of four- and five-star hotels operating in Portugal in 2012. A questionnaire addressing the four perspectives of BSC was applied, and a descriptive analysis was developed.FindingsPerformance indicators cover the four perspectives of BSC in a balanced way, which confirms its relevance as a strategic management tool. However, there is no coincidence between the performance indicators most frequently monitored and those considered to be most relevant.Practical implicationsThe study reviews/identifies performance indicators suitable for the hospitality sector and highlights ways to improve their use in the Portuguese hospitality sector.Social implicationsRedirecting the use of performance indicators to long-term objectives will benefit the financial results of the hospitality industry, with positive impacts on employment. This is particularly relevant as the hospitality industry is an activity strongly characterized by seasonality.Originality/valueThis is a descriptive study related to the use of indicators in the Portuguese hotel sector, to this date inexistent/innovative. It highlights the need for changes in the choice of performance indicators in the Portuguese hospitality sector and offers suggestions for future performance evaluation frameworks.

scholarly journals A Systematic Review: The Next Generation Science Standards and the Increased Cultural Diversity

2017 ◽  
Vol 10 (10) ◽  
pp. 63 ◽  
Author(s):  
Alaa A. Asowayan ◽  
Sammar Y. Ashreef ◽  
Sozan H. Omar
Keyword(s):  
Systematic Review ◽  
Cultural Diversity ◽  
Social Presence ◽  
Cultural Sensitivity ◽  
Power Distance ◽  
Academic Excellence ◽  
Online Mentoring ◽  
Science Standards ◽  
Universal Accessibility ◽  
Proper Power

This systematic review aims to explore the effect of NGSS on students’ academic excellence. Specifically, considering increased cultural diversity, it is appropriate to identify student’s science-related values, respectful features of teachers’ cultural competence, and underlying challenges and detect in what ways these objectives are addressed by NGSS. Exploring the phenomena of effects, the qualitative evidence is collected. The sample consists of 52 academic entries (empirical researches and case studies) that shed light on the researched question. Summarized data is processed using thematic analysis. The findings reveal that modern students possess such science-related values as social presence, decreased power distance with tutors, simplicity of learning process, multitasking, universal accessibility of learning instruments, readiness to work with big data, readiness to use online software and tools. Simultaneously, teachers are expected to have such cultural competencies as cultural sensitivity, online mentoring, gut feeling about the proper power distance, and social presence. The lack of these competencies results in the emergence of various challenges in an educational setting.

scholarly journals Retrospective study of myiasis in ruminants at Babuganj Upazilla Veterinary Hospital of Barisal district

2018 ◽  
Vol 5 (1) ◽  
pp. 57-64
Author(s):  
Most Tahmina Khan ◽  
Md Tahmid Rahman Pavel ◽  
Imam Hasan ◽  
Md Monowarul Islam ◽  
Md Muket Mahmud ◽  
...  
Keyword(s):  
Retrospective Study ◽  
High Risk ◽  
Descriptive Analysis ◽  
Wound Management ◽  
Occurrence Rate ◽  
Treatment Protocols ◽  
Local Breed ◽  
Duration Of Illness ◽  
Veterinary Hospital ◽  
Structured Questionnaire

The study was conducted to know the occurrence of myiasis in cattle and goats at Babuganj Upazilla Veterinary Hospital, Barisal, Bangladesh. A total of 160 animals were examined. Among them 46 animals were found to be myiasis infested. A structured questionnaire was used to collect data on species, breed, age, sex, body condition of the animal, onset and duration of illness, affected sites of myiasis. The study was conducted during March 2014 to May 2015. All the data that were collected were entered into MS excel. Descriptive analysis was done by column and pie charts. It was possible to follow the response of treatment using two treatment protocols. The overall occurrence of myiasis was 28.75% where 39.13% in cattle and 60.87% in goat. The occurrence was higher in cross breed cattle (55.56%) than the local (44.44%). Similarly the occurrence rate was higher in cross breed goat (42.86%) than local breed (28.57%). Less than 6 months aged animals (71.73%) and females (cattle-61.11% and goat-64.29%) were more prone to myiasis. The frequency of maggot infestation was higher in navel region (54.35%) followed by vaginal (28.26%) and rectal (10.87%) regions respectively. The percentage of recovery to Inj. SP vet, Inj. Asta vet and Inj. Vermic were 67.86%. Myiasis is the major problem in livestock production in our country. Animals at high risk should be managed properly to avoid wound and special attention on wound management should be given after castration and parturition to prevent myiasis.Res. Agric., Livest. Fish.5(1): 57-64, April 2018

scholarly journals Being Materialistic Makes You Happy or Not: A Probe

2017 ◽  
Vol 4 (4) ◽  
Author(s):  
Seema Aggarwal
Keyword(s):  
Gender Difference ◽  
Descriptive Analysis ◽  
Young Male ◽  
Female Students ◽  
Age Group ◽  
Service Class ◽  
Male And Female ◽  
The Relationship ◽  
Structured Questionnaire ◽  
Oxford Happiness Questionnaire

Does money bring happiness? This study was undertaken to understand and analyze the relationship between materialism and happiness. The sample consists of on young male and female students in the age group of 18-21years belonging to service class family and living in the tri-city of Chandigarh, Panchkula and Mohali. For the purpose of study respondents were selected randomly who were administered the structured questionnaire to measure happiness and materialism using Oxford Happiness questionnaire, Richards and Dawson Materialism Scale. Descriptive analysis, correlations, and t-ratios was applied to the data. Results revealed non- significant relationship between materialism and happiness. Gender difference was also studied.

scholarly journals Religiosity and Customer Experience: a Study of the Nigerian Hospitality Industry

2020 ◽  
pp. 1723-1735
Author(s):  
Powel Maxwell Worimegbe
Keyword(s):  
Religious Orientation ◽  
Hospitality Industry ◽  
Religious Affiliation ◽  
Practical Implication ◽  
Customer Experience ◽  
Sem Analysis ◽  
Religious Groups ◽  
Goods And Services ◽  
Significant Difference ◽  
Hospitality Sector

The effect of religiosity on customer experience has engendered a lot of debate in the existing literature. This study examines the effect of religiosity on customer experience among the three major religious groups in the hospitality sector in Nigeria. The study is premised on the dimensions of religiosity, which are religious knowledge, orientation, commitment and affiliation. Employing the survey research design, 544 customers in the hospitality industry who cut across the three main religions in Nigeria were sampled. The study employed the PLS-SEM tool in the analysis of data. The PLS-SEM analysis shows that religiosity (t-value=134.668) is a significant determinant of customer experience in the hospitality sector. The findings further reveal that there is no significant difference in customer experience among the three main ethnic groups in Nigeria. Practical Implication: It is inferred from the study that firms should pay attention to religiosity in order to give the customers an exciting experience. More attention should be paid to the customers’ religious orientation and knowledge. The role and significance of religion as relating to religious, affiliation, commitment, orientation and knowledge of the customers should not be ignored by firms in the provision of goods and services which will bring about better service encounter

scholarly journals E-working: Country Versus Culture Dimension

2021 ◽  
Vol 13 (2) ◽  
pp. 23-34
Author(s):  
Michal Beňo
Keyword(s):  
Problem Solving ◽  
The Netherlands ◽  
Cultural Diversity ◽  
National Culture ◽  
Power Distance ◽  
Cultural Dimensions ◽  
Comprehensive Model ◽  
Cultural Backgrounds ◽  
Geert Hofstede ◽  
Different Cultures

Globalisation and increasing digitisation mean that companies must increasingly orientate themselves internationally in order to become (more) competitive or to remain competitive. Promoting e-working can revitalise rural development. The issue involved is always interaction between people from different cultures, between people who, according to their cultural backgrounds, feel, think and act differently. When cultural diversity and differences are taken into account, greater creativity, more diverse ideas and faster problem solving are achieved. The cultural dimensions, according to Geert Hofstede, offer a comprehensive model for capturing the various expressions of intercultural values. This paper examines the motives for applying e-working in selected European countries in 2018 according to Hofstede’s six dimensions of national culture. Twenty-eight countries from the Eurostat database were analysed (Finland and the Netherlands were excluded, and software detected them in the e-working variable as outliers). Correlation with e-working is statistically significant at PDI (power distance index - negative: the lower the PDI index, the higher the proportion of e-working) and IVR index (indulgence versus restraint - positive: the higher the IVR index, the higher the proportion of e-working).

scholarly journals Quality Higher Education and Students’ Perception: A Study on Private Universities of Bangladesh

2013 ◽  
Vol 2 (1) ◽  
pp. 9-19 ◽  
Author(s):  
Md. Mizanur Rahman
Keyword(s):  
Higher Education ◽  
Regression Analysis ◽  
Multiple Regression Analysis ◽  
Descriptive Analysis ◽  
Private Universities ◽  
Jel Classification ◽  
Dynamic Factor ◽  
Classification Code ◽  
The Relationship ◽  
Structured Questionnaire

This is a pragmatic study conducted to explore the quality higher education and students’ perception towards the private universities in Bangladesh. This study examines the relationship between the quality higher education and students’ perception using a structured questionnaire. A total number of 500 senior undergraduate and graduate level students from ten selected private universities in Bangladesh were taken as sample for conducting the study. The finding of this study discloses that the quality higher education is a dynamic factor that ensures the students’ perception. It also shows that quality higher education can create positive students’ perception towards the private universities in Bangladesh. Reliability, Responsiveness, Competence, Tangibility, Courtesy, Goodwill & Image, Empathy, Security and Costs are the dimensions of quality higher education. To quantify the variables a five point “Likert- type” scale has been used in this paper. The researcher conducted various analyses such as Multiple Regression Analysis, Descriptive Analysis, and ANOVA and identified a numerous key findings as to the students’ perception towards the quality higher education. JEL Classification Code: I20; I23

scholarly journals Effectiveness of Advertising and Sales Promotion on Buying Decision of Smartphones in Kathmandu Valley

2018 ◽  
Vol 1 (2) ◽  
pp. 169
Author(s):  
Nisha Sharma Adhikari
Keyword(s):  
Social Sciences ◽  
Electronic Media ◽  
Sales Promotion ◽  
Kathmandu Valley ◽  
Buying Behavior ◽  
Multimedia Tool ◽  
Growing Economy ◽  
The Impact ◽  
Shed Light ◽  
Structured Questionnaire

<p>Advertising has the most prominent and vital impact on buying behavior of consumers. Smart phones have gained a lot of popularity in Nepal and are considered to be a great multimedia tool. With such growing demand of smartphones, the need for effective advertising has also been raised. This paper centers on the impact of advertising on the sales volume of Smartphones. This work will shed light on how advertising can really affect a consumer’s buying decisions in a growing economy and how successful advertising can keep businesses going even in the midst of a tough competition. The entire data is collected by distributing structured questionnaire to the 150 respondents within Kathmandu valley. The outcome generated from descriptive statistic is that, most of the respondents own Samsung phone followed by iPhone and Online media is considered as the most effective adverting tool among other two. From the findings, we can also examine that there is insignificant relationship between gender and trust of information towards advertisement. Similarly, online, offline and electronic media have a insignificant association between gender, whereas influence through the advertisement of a brand has a significant association among age. Further the correlation analysis shows that there is a significant association among online, offline and electronic media.  </p><p>Journal of Business and Social Sciences Research, Vol. 1, No. 2, pp. 169-184</p>

Impact of Gender on Pre-Purchasing Behaviour of Consumers of Electric Vehicle

2021 ◽  
Vol 4 (1) ◽  
pp. 98-106
Author(s):  
Raju Bhai Manandhar
Keyword(s):  
Electric Vehicle ◽  
Electric Vehicles ◽  
Total Sample ◽  
Purchase Decision ◽  
Kathmandu Valley ◽  
Decision Factors ◽  
Purchasing Behaviour ◽  
Quantitative Design ◽  
Day By Day ◽  
Structured Questionnaire

The demand of electric vehicle is increasing day by day because of its contribution in environmental health. The main objective of this study was to explore the gender impact on pre-purchasing behaviour of consumers of electric vehicle.  The study was based on the quantitative design. The study was conducted in the Kathmandu valley among the electric vehicle users. The total sample size was 55. The standard structured questionnaire survey was used to collect the data. the study found that majority (72.7%) of the owner of electric vehicle were male. comparatively higher number (23.6%) customers had given most important to the information of electric vehicle based own their previous experience whereas least (1.8%) customers had given most important to the information disseminated through advertisement. Similarly, higher numbers (61.8%) customers reported that if they had any doubts or queries about the electric vehicle before purchasing decision, they directly consulted with the Company dealer to be clear in their queries. There was no impact of gender on pre-purchasing behaviour of customers of electric vehicles. Both male and female had similar practice of seeking the information before taking purchase decision. The future researcher should conduct the research on the purchase decision factors related to the electric vehicle users. 

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