scholarly journals KINERJA KANTOR PELAYANAN PAJAK PRATAMA (KPPP) MEULABOH DALAM MENINGKATKAN PELAYANAN MINAT WAJIB PAJAK

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Alimas Jonsa ◽  
Yuni Salwan
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Research Method ◽  
Secondary Data ◽  
Customer Complaints ◽  
The Public ◽  
Directorate General ◽  
Descriptive Approach ◽  
Many Queues

Primary Tax Office Meulaboh (KPPP) has an important role in improving the performance of public services in terms of extension function, service, and supervision to taxpayers. If seen from the function of the Primary Tax Office Meulaboh it is helpful to the Directorate General of taxes in awaken the importance of taxes to the public. The problem in this research is how the performance of Primary Tax Office Meulaboh in increasing interest taxpayers. The purpose of this study is to determine the performance of Primary Tax Office Meulaboh in increasing interest taxpayers. The research method used in this research is qualitative research method with descriptive approach. The source of data in this study consists of primary and secondary data. Then the technique of collected data used interview, observation and documentary. The location of this study was conducted in the Primary Tax Office Meulaboh West Aceh. Based on the results of research in the discussion KPPP Meulaboh in improving performance attract taxpayers. First, productivity KPPP Meulaboh not achieve results in accordance with the vision and mission of the grounds are still no customer complaints. Second, the quality of service KPPP Meulaboh also not yet maximal, the reason there are still many queues. Third; The responsiveness of KPPP Meulaboh is not good, the responsibility of KPPP Meulaboh still not maximal in giving the requirement for the taxpayer. Further Accountability KPPP Meulaboh give good results, because the responsibility is carried out according to the procedures of KPPP Meulaboh. Keywords: performance, Primary Tax Office Meulaboh, taxpayers

scholarly journals AUTOGATE SYSTEM IMPLEMENTATION TO THE NUMBER OF CROSSING OF INDONESIA CITIZENS AT SOEKARNO-HATTA IMMIGRATION CHECKPOINTS

2020 ◽  
Vol 2 (2) ◽  
pp. 45-52
Author(s):  
Samuel Budi Santoso
Keyword(s):  
Research Method ◽  
Public Services ◽  
Secondary Data ◽  
System Implementation ◽  
The Public ◽  
Inhibiting Factors ◽  
Inspection Process ◽  
Directorate General ◽  
Speed Up

Judging from the number of crossings in the last three decades, the autogate system is still very far from being compared to manual counters. The public prefers manual counters as immigration checkpoints compared to the autogate facilities provided by the Directorate General of Immigration. In fact, if viewed from its implementation, autogate was built to speed up the immigration check process at the immigration checkpoint so that it can reduce frequent queues and improve the quality of public services. This autogate system should be the primary choice for the community to use it in the travel document inspection process. Therefore, the researcher wants to examine the implementation of the autogate system on the number of crossings of Indonesian citizens at TPI Soekarno-Hatta. The research method used in this research is descriptive qualitative. Collecting data using interviews, observation and documentation as well as supporting data for primary and secondary data. From this data, it can be processed to get a conclusion on the inhibiting factors of the number of autogate crossings for Indonesian citizens at Soekarno-Hatta Airport. The results of this research are academically beneficial to various parties while for immigration officials, it can be used as a reference in conducting further research for evaluation materials to improve all policies and maximizing the autogate system and also a reference for making other policies.

scholarly journals PUBLIC PERCEPTION OF IMMIGRATION CONTENT ON SOCIAL MEDIA INSTAGRAM AT THE TPI EAST JAKARTA CLASS I IMMIGRATION OFFICE

2019 ◽  
Vol 1 (2) ◽  
pp. 81-92
Author(s):  
Muhammad Aditya Majdi
Keyword(s):  
Qualitative Research ◽  
Social Media ◽  
Research Method ◽  
Public Perception ◽  
Public Perceptions ◽  
Class I ◽  
Learning Material ◽  
Quality Of Information ◽  
The Public

Public perception of immigration content at the TPI East Jakarta Class I Immigration Office is very important in determining the quality of information and understanding of immigration provided to the public by focusing on social media Instagram. With some literacy regarding public perceptions it can produce a public view of immigration content that has been disseminated through social media Instagram TPI Class I Immigration Office, East Jakarta. This can be used as study and learning material in seeing some of the shortcomings that must be addressed by the TPI East Jakarta Class I Immigration Office regarding public perceptions of immigration content. With the descriptive qualitative research method, it explains that there are still gaps or shortcomings of immigration content disseminated through social media Instagram TPI Class I Immigration Office, East Jakarta. So it is very necessary to make several further research studies related to public perceptions of immigration content so as to harmonize understanding between the information provider and the recipient of the information.  

scholarly journals INOVASI PELAYANAN PUBLIK DI BADAN PENANAMAN MODAL DAN PELAYANAN TERPADU (BPMPT) KABUPATEN KUBU RAYA (PUBLIC SERVICES INNOVATION IN REGIONAL BOARD OF INVESTMENT AND INTEGRATED SERVICES (BPMPT) AT KUBU RAYA REGENCY)

1969 ◽  
Vol 10 (2) ◽  
Author(s):  
Maria Agustini Permata Sari
Keyword(s):  
Business Process ◽  
Public Services ◽  
Secondary Data ◽  
Integrated Services ◽  
The Public ◽  
Increasing Trend ◽  
Descriptive Approach ◽  
Services Innovation ◽  
Regional Board

As a relatively new area, Kubu Raya district has managed to implement good public services especially in the field of licensing, this is evidenced by the numerous awards achieved and the increasing trend of the realization of a permit issued by the permitting Regional Board Of Investment And Integrated Services (BPMPT) as organizers each year. This study aims to determine what innovations have been carried out by BPMPT Kubu Raya and to identify what factors into supporting or occurrence of such innovations. This study used a qualitative method with a descriptive approach . Data were collected through interviews with the Head BPMPT and secondary data. The success of the public service is a direct and indirect impact of the innovation made by BPMPT. Innovation has been done by BPMPT Kubu Raya is simplifying the number of permits, licenses and restrictions touts business process simplification. Factors driving the birth of innovation undertaken by BPMPT Kubu Raya is the commitment and leadership of Regents BPMPT in improving the quality of licensing services, and human resources BPMT, who has high morale. While the issue is a barrier in the birth of innovation is movingstaff.Keywords: Innovation, Public ServicesSebagai daerah yang masih terhitung baru, Kabupaten Kubu Raya sudah berhasil melaksanakan pelayanan publik yang baik khususnya di bidang perijinan, hal ini dibuktikan antara lain dengan diraihnya berbagai penghargaan dan meningkatnya tren realisasi ijin yang diterbitkan oleh Badan Penanaman Modal dan Pelayanan Terpadu (BPMPT) setiap tahunnya. Studi ini bertujuan untuk mengetahui inovasi apa saja yang sudah dilakukan oleh BPMPT Kabupaten Kubu Raya serta untuk mengidentifikasi faktor apa saja yang menjadi pendorong maupun penghambat terjadinya inovasi tersebut. Studi ini menggunakan metode kualitatif dengan pendekatan deskriptif. Data dikumpulkan melalui wawancara dengan Kepala BPMPT serta data sekunder. Hasil studi ini menyimpulkan bahwa inovasi yang sudah dilakukan oleh BPMPT Kubu Raya adalah penyederhanaan jumlah ijin, pembatasan calo perijinan dan penyederhanaan business process. Faktor pendorong lahirnya inovasi yang dilakukan oleh BPMPT Kubu Raya adalah komitmen Bupati dan pimpinan BPMPT dalam memperbaiki kualitas pelayanan perijinan, serta sumber daya manusia BPMT yang memiliki semangat kerja tinggi. Sedangkan masalah yang menjadi faktor penghambat lahirnya inovasi adalah mutasipegawai.Kata Kunci: Inovasi, Pelayanan Publik

scholarly journals Kualitas Pelayanan Pemasangan Listrik Prabayar Pada PT. PLN (Persero) Area Pelayanan Banyumanik Semarang

2019 ◽  
Vol 3 (2) ◽  
pp. 227-232
Author(s):  
Dini Setyorini
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Public Service ◽  
Direct Evidence ◽  
Secondary Data ◽  
Service Area ◽  
Quality Service ◽  
The Public ◽  
Score Interpretation

Abstract – It cannot be denied that at present the public service is a concern of the public. Ordinary public service come from agencies that serve the community for the needs of every community. This study aims to determine quality of service for prepaid electricity installation at PT. PLN (Persero) Banyumanik Semarang service area. Analysis of the data used is a score interpretation (IS) obtained from respondents. Respondents numbered 80 people using purposive sampling. While to complete this research, the author also uses secondary data obtained from various existing sources. Based on the results of the research conducted it can be concluded that the dimensions that show service quality include tangibles ( direct evidence), reliability, responsiveness, assurance and emphaty show a strong interpretation where customers feel satisfied with the quality service of PT. PLN (Persero) Banyumanik Semarang service area.Key words : quality, service, satisfaction

Analisis PIECES Sistem Pembayaran Pajak Elektronik Menurut Persepsi Wajib Pajak di KPP Pratama Jakarta Cakung Satu

2019 ◽  
Vol 4 (1) ◽  
pp. 149-153
Author(s):  
Rudi Rudi
Keyword(s):  
Qualitative Research ◽  
Research Method ◽  
Performance Information ◽  
Information Economy ◽  
Code Number ◽  
Control Efficiency ◽  
Billing System ◽  
Billing Code ◽  
Descriptive Approach

The General Directorate of Taxation attemped to realize the taxpayer’s aspirations with simplifying the tax payment procedure both monthly taxes and annual taxes by applying the electronic tax payment system (e-billing).e-billing is electronic paying methode with billing code (which is 15 code number) issued by tax billing system. This research is using qualitative research method with descriptive approach  which is picturing electronic paying system fairness with PIECES (Performance, Information, Economy, Control, Efficiency, and Service) by tax payer reseption in Pratama Cakung I Tax Office. The research showing the quality of electronic tax paying system in Pratama Cakung I Tax Office, with Service Variable found to be the best by the tax compare to Performance, Information, Economy, Control, and Efficiency. Overanl PIECES analysis from the elektronik tax paying system in Pratama Cakung I Tax Office showing electronic tax paying system base on Performance, Information, Economy, Control, Efficiency and Service is excelent.

scholarly journals Kepemimpinan Kepala Desa dalam Pembangunan Bidang Infrastruktur di Desa Pantai Kecamatan Kapuas Barat

2019 ◽  
Vol 19 (1) ◽  
pp. 89-96
Author(s):  
Fitriani Fitriani ◽  
Mita Sari ◽  
Putri Irianti Sintaman
Keyword(s):  
Qualitative Research ◽  
Direct Observation ◽  
Research Method ◽  
Secondary Data ◽  
Data Sources ◽  
Primary Data ◽  
Qualitative Research Method ◽  
Rural Infrastructure ◽  
Descriptive Approach ◽  
The Village

The village chief as the leader who is directly elected by the villagers and it is believed and also claimed to have good leadership for the development of rural infrastructure as well as to invite the community to participate in the advancement of the village. An organization will succeed or fail is determined by the leadership. This study raises the issue: (1) How is the leadership of the village chief in the construction of infrastructure in the coastal village? (2) What are the factors that affect the leadership of the village chief in the construction of infrastructure in the coastal village? The method used is a qualitative research method with a descriptive approach. The data used is primary data (observations and interviews) and secondary data (literature). The primary data sources are direct observation, interviews and recording the data in the seaside village office. Then, it is analyzed with related theories. The conclusion of this research was the leadership of the village chief in developing of infrastructure field in Pantai village, west Kapuas subdistrict, Kapuas district. It is known by the head chief�s way to.

scholarly journals Analisis Kualitas Pelayanan Penerbitan Rekomendasi Izin Usaha Mikro Pada Kantor Camat Lae Parira Kabupaten Dairi

PERSPEKTIF ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. 262-271
Author(s):  
Andy Penta Gracia Simbolon ◽  
Badaruddin Badaruddin ◽  
Nina Siti Salmaniah Siregar
Keyword(s):  
Quality Of Service ◽  
Research Method ◽  
Qualitative Method ◽  
Public Image ◽  
Service Work ◽  
Quality Of Services ◽  
District Office ◽  
The Public ◽  
Constraint Factors

The purpose of the study was to determine and analyze the quality of service for issuing micro business license recommendations and their constraints at the Lae Parira sub-district office, Dairi Regency. The research method used in this research is descriptive qualitative method, which is a method that only describes situations and events that aims to systematically describe the characteristics of a population or certain fields in a factual and accurate manner without looking for or explaining a relationship. The results of the study found that the quality of service for issuing recommendations for micro business licenses at the Lae Parira District Office of Dairi Regency was still not good. This can be seen from the complaints of the public or micro business actors who require licensing recommendations so that the general public has a negative view or picture of the agency. The constraint factors faced in improving the quality of services for issuing recommendations for micro business licenses are: the presence of officers who seek to obtain personal benefits from the licensing recommendation service process, employees do not try to avoid a negative public image of the institution so that many people are reluctant to deal with business administration, and lack of employee commitment to improving service quality so that employees tend to prioritize personal matters over service work to the community

scholarly journals Strategi Komite Olahraga Nasional Indonesia dalam Meningkatkan Prestasi Atlet di Provinsi Kalimantan Tengah

2016 ◽  
Vol 2 (2) ◽  
pp. 30-33
Author(s):  
Mambang Mambang ◽  
Fatmah Fatmah
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Data Collection ◽  
Research Methods ◽  
Performance Indicators ◽  
Secondary Data ◽  
Primary Data ◽  
Central Kalimantan ◽  
Organization And Management

The purpose of this study is to explain and describe the Strategy of the Indonesian National Sports Committee in improving the achievements of athletes in Central Kalimantan province. The type of research used in this study is descriptive with qualitative research methods. Sources of data in this study are primary data, namely the Deputy General Chair of KONI, Deputy Secretary of KONI, Division of Organization and Management, KONI staff, Athletes and Coaches. While secondary data comes from official documents related to this research such as sports medal data acquisition, and data collection techniques using interviews, observation, and documentation. The focus of his research is to get a clear picture of the Strategy of the Indonesian National Sports Committee in improving Athlete Achievements in Central Kalimantan Province. The results of this study are that the KONI Strategy in improving the achievements of athletes in Central Kalimantan Province is already good, because of the five Performance indicators there are three indicators that have gone well, Responsiveness, Responsibility, Accountability while the two indicators have not gone well are Productivity and Quality of Service

scholarly journals TOWARDS A NEW NORMAL ERA: IMPLEMENTATION OF IMMIGRATION FUNCTION DURING THE COVID-19 PANDEMIC IN INDONESIA

2021 ◽  
Vol 3 (1) ◽  
pp. 23-38
Author(s):  
Bima Yosua A Tarigan ◽  
Faridh Al Wajidi ◽  
K Karina
Keyword(s):  
Qualitative Research ◽  
Law Enforcement ◽  
Research Method ◽  
Policy Changes ◽  
State Security ◽  
The World ◽  
Directorate General ◽  
Qualitative Descriptive ◽  
Descriptive Approach ◽  
Combined Data

Immigration functions include immigration services, law enforcement, state security, and facilitating community welfare development. The implementation of these functions is carried out by the Directorate General of Immigration, which carries out the task of guarding the country's gates. However, during the Covid-19 pandemic, the Directorate General of Immigration is expected to be able to carry out the immigration function without neglecting the spread of the Covid-19 virus that is currently sweeping the world. Not to mention that there are problems that can threaten state security and national sovereignty as well as the decline in the country's economy during this pandemic. The formulation of the problem that will be examined in this paper is what forms of immigration function carried out by the Directorate General of Immigration and how the implementation of the implementation of the immigration function carried out during the Covid-19 pandemic. This writing uses a qualitative research method with a qualitative descriptive approach with combined data collection (inductive/qualitative). From the research results, it is known that the Covid-19 pandemic resulted in various policy changes that had an impact on the implementation of the immigration function. This issue must encounter by  Directorate General of Immigration as an institution that is authorized to carry out the immigration function in Indonesia.

scholarly journals STRATEGIES TO IMPROVE THE QUALITY OF PASSPORT SERVICES IN IMMIGRATION OF INDONESIA

2020 ◽  
Vol 1 (1) ◽  
pp. 35-54
Author(s):  
Deandra Rizkiara Maheswari
Keyword(s):  
Qualitative Method ◽  
Public Services ◽  
The Public ◽  
Community Needs ◽  
Excellent Service ◽  
Directorate General ◽  
Descriptive Approach ◽  
The Republic ◽  
Service Standards

The Directorate General of Immigration, under the auspices of the Ministry of Law and Human Rights of the Republic of Indonesia as a public organization, should provide public services to the community. Various efforts have been made to provide the best passport services, but there are still some complaints from the public and problems with passport services. Therefore, it is crucial to improve the quality of passport services for Indonesian citizens. The problems discussed in this study are how the strategy in improving the quality of passport-making services can be applied by the Immigration Office in Indonesia and the obstacles faced in improving the quality of passport services in Indonesia. The research method used in this research is a qualitative method with a descriptive approach. The results of this study are that there are 4 (four) steps and strategies to improve the quality of passport services: Improving employee competence in public services, meeting community needs, setting service standards and standard operating procedures, and building a culture of excellent service.

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