scholarly journals Studi Komparasi Kepuasan Pasien BPJS Dan Non BPJS Pada Mutu Pelayanan Pendaftaran Puskesmas Johar Baru Jakarta Pusat

2020 ◽  
Vol 1 (2) ◽  
pp. 93-110
Author(s):  
Maya Sofiana ◽  
Rita Wahyuni ◽  
Endang Supriyadi

The patient registration service is the starting gate for the health center services. In implementing BPJS, the community expects to get satisfactory health services.  Patients will feel or not depends on the quality of registration services provided. If the patient feels satisfied the he will come back to get health care. However, if the patient is not satisfied, there will be many complaints that will not only be delivered face-to-face but more than that it can occur the complaint is submitted thorugh print media, visual media, and even social media.  The purpose of study was to determine the comparative satisfaction of BPJS and non BPJS patients on the quality of registration services at the Johar Baru Health Center in Central Jakarta.riptive method with a Cross Sectional Comparative approach in the registration section at Johar Baru Health Center, Central Jakarta Research methods. This research was conducted with a descriptive method with a Cross Sectional Comparative approach in the registration section at Johar Baru Health Center, Central Jakarta.  The population in this study were BPJS and Non BPJS patients who registered at the outpatient Registration in October-December 2019.  The method of selecting samples was used with probability sampling whie to take samples using the proportionate stratified random sampling technique.  The tool used for research with Questionnaire/Questionnaire. With a Likert scale measurement scale.  For data analysis techniques using the Vality Test used is the product moment correlation which results in that the whoe question items are valid, which decision considerations are based on the r table for N = 30 at a significance of 5%, amounting to 0.361.Realibility Tests are used to show the extent to which a measurement result is relatively consistent if our measuring instrument repeatedly.  Based on the reliability test, for the item questionnaire, the decision consideration is based on Cronbach’salfa value>0.60, the questionnaire is declared reliable or consistent. In this study the Cronvachs’s Alfa Value of 0.699 ‘s was rounded to 0.70, the cronbanch Alfa Value of 0.70>0.60, the questionnaire was declared reliable or consistent. With cross sectional time approach. The Mann Whitney U test was used to prove the hypothesis with the SPSS For Windows 25 software version, the significance value or Symp was obtained. Sig, (2 tailed) of 0.001. Therefore the value of Symp. Sig, (2 tailed) of 0.001>from the probability of 0.0f, the hypothesis “Ha is a accepted” or there is a difference. Based on the average value in the level of BPJS patient satisfaction obtained an average of 79.96 for Non BPJS patients obtained an average of 76.13 while the difference between the two amounted to 3.83. Targeted Output.  Is a scientific publication in the National Journal of ISSN submitted, speakers in scientific meetings are registered, teaching material (ISBN) draft newspapaer articles are published. The proposed TKT research is TKT 1    The patient registration service is the starting gate for the health center services. In implementing BPJS, the community expects to get satisfactory health services.  Patients will feel or not depends on the quality of registration services provided. If the patient feels satisfied the he will come back to get health care. However, if the patient is not satisfied, there will be many complaints that will not only be delivered face-to-face but more than that it can occur the complaint is submitted thorugh print media, visual media, and even social media.  The purpose of study was to determine the comparative satisfaction of BPJS and non BPJS patients on the quality of registration services at the Johar Baru Health Center in Central Jakarta.riptive method with a Cross Sectional Comparative approach in the registration section at Johar Baru Health Center, Central JakartaResearch methods. This research was conducted with a descriptive method with a Cross Sectional Comparative approach in the registration section at Johar Baru Health Center, Central Jakarta.  The population in this study were BPJS and Non BPJS patients who registered at the outpatient Registration in October-December 2019.  The method of selecting samples was used with probability sampling whie to take samples using the proportionate stratified random sampling technique.  The tool used for research with Questionnaire/Questionnaire. With a Likert scale measurement scale.  For data analysis techniques using the Vality Test used is the product moment correlation which results in that the whoe question items are valid, which decision considerations are based on the r table for N = 30 at a significance of 5%, amounting to 0.361.Realibility Tests are used to show the extent to which a measurement result is relatively consistent if our measuring instrument repeatedly.  Based on the reliability test, for the item questionnaire, the decision consideration is based on Cronbach’salfa value>0.60, the questionnaire is declared reliable or consistent. In this study the Cronvachs’s Alfa Value of 0.699 ‘s was rounded to 0.70, the cronbanch Alfa Value of 0.70>0.60, the questionnaire was declared reliable or consistent. With cross sectional time approach. The Mann Whitney U test was used to prove the hypothesis with the SPSS For Windows 25 software version, the significance value or Symp was obtained. Sig, (2 tailed) of 0.001. Therefore the value of Symp. Sig, (2 tailed) of 0.001>from the probability of 0.0f, the hypothesis “Ha is a accepted” or there is a difference. Based on the average value in the level of BPJS patient satisfaction obtained an average of 79.96 for Non BPJS patients obtained an average of 76.13 while the difference between the two amounted to 3.83.Targeted Output.  Is a scientific publication in the National Journal of ISSN submitted, speakers in scientific meetings are registered, teaching material (ISBN) draft newspapaer articles are published. The proposed TKT research is TKT 1   

2017 ◽  
Vol 1 (1) ◽  
pp. 45
Author(s):  
Sri Tumpuk ◽  
Wahdaniah Wahdaniah

Abstract: Running is very important to maintain and improve the physical quality of human resources. By doing physical exercise can reduce the risk factor for the occurrence of interference with the mechanism of hemostasis. One of the examination filters to see the abnormalities in the process of hemostasis is bleeding time. The purpose of this study was to determine the bleeding time before and after physical exercise (sprint), to determine the effect of physical exercise (sprint) to the bleeding time before and after physical exercise (sprint) done for 5 minutes. The research design used was Cross-Sectional and the sampling technique used was total population. The sample in this study were all students D-III 2nd grade of Medical Laboratory class of 2015 which amounted to 55 people. Examination of this bleeding time using Ivy method. Furthermore, the data were analyzed by simple linear regression test. Based on the results of the study, the average number before exercises was ±118 seconds (117.82 seconds), and after physical exercise (sprint) was ±161 seconds (160.91 seconds) with the difference between them was 43 seconds (43.09 seconds). Statistically obtained p = 0,000 (p <0,05) or there was significant influence between physical exercise (sprint) to bleeding time.Abstrak: Latihan lari sangat penting untuk menjaga dan meningkatkan kualitas fsik sumber daya manusia. Dengan melakukan latihan fsik dapat menurunkan faktor risiko terjadinya gangguan pada mekanisme homeostasis. Salah satu pemeriksaan penyaring untuk melihat kelainan pada proses homeostasis adalah masa perdarahan. Tujuan dari penelitian ini adalah untuk mengetahui masa perdarahan sebelum dan sesudah latihan fsik lari jarak pendek, mengetahui pengaruh latihan fsik lari terhadap masa perdarahan sebelum dan sesudah mthe elakukan latihan fsik lari selama 5 menit. Desain penelitian yang digunakan adalah Cross sectional dan teknik sampling yang digunakan adalah total populasi. Sampel pada penelitian ini adalah seluruh mahasiswa/I D-III tingkat 2 Analis Kesehatan angkatan tahun 2015 yang berjumlah 55 orang. Pemeriksaan masa perdarahan ini menggunakan metode Ivy. Selanjutnya data dianalisis dengan uji regresi linier sederhana. Berdasarkan hasil penelitian didapatkan jumlah rata-rata sebelum melakukan latihan ± 118 detik (117,82 detik), dan setelah melakukan latihan fsik lari adalah ± 161 detik (160,91 detik) dengan selisih diantara keduanya sebesar 43 detik (43,09 detik). Secara statistik diperoleh nilai p=0,000 (p < 0,05) atau ada pengaruh yang signifkan antara latihan fsik lari terhadap masa perdarahan


2021 ◽  
Vol 58 (1) ◽  
pp. 5473-5477
Author(s):  
Siraj Hussain Et al.

The current study aimed to carved the impact of death anxiety on quality of life among cancer patients. The study focused to find out the difference of death anxiety in the context of gender and socio-demographic factors; and to seek out the impact of death anxiety on the quality of life of cancer patients. Purposive sampling technique was opted to collect the N= 110 cancer patients from Victoria hospital Bahawalpur and the Minar hospital Multan though the cross-sectional survey research design. The instrument was adopted from Lemming fear of death anxiety scale and WHOQOL. To cognizant the study Correlation t-test was computed which put forth that women cancer patients have a positive correlation between death anxiety and the quality of life.  The conclusion is there is an impact of death anxiety on quality of life among patients who were hospitalized. Death anxiety has a negative impact on quality of life among cancer patients. Patients both male and female experience death anxiety at a certain level that may impact their quality of life, cancer patients who were hospitalized they have more death anxiety than other cancer patients. Septate Psychological counseling sessions can assist to decline the death anxiety among cancer patients.


2020 ◽  
Vol 9 (1) ◽  
pp. 1-8
Author(s):  
Bella Friska ◽  
Usraleli Usraleli ◽  
Idayanti Idayanti ◽  
Magdalena Magdalena ◽  
R Sakhnan

Abstract Progress which occurs in health mainly gives impact on the increase in health quality, especially on the increase of life expectancy among elderly. Family is the main support system for elderly in terms of maintaining their health. The higher the family support, the better the quality of life of the elderly. In addition, quality of life is an indicator to evaluate the success of intervention on prevention and cure. The purpose of this research is to know relationship family support with quality of life of the elderly. Type of study is an analytic observational with cross sectional design. The population of the research is the whole of the elderly in the working area of the Sidomulyo Rawat Jalan Health Center Pekanbaru with a purposive sampling technique. Samples taken were 40 respondents. The independent variable is family support and the dependent variable is the quality of life of the elderly. The research data was taken using a questionnaire. This research was conducted in in the working area of the Sidomulyo Rawat Jalan Health Center Pekanbaru on march 21-25 2019. The result of Fisher’s test obtained p value (0,020) that’s means there is relationship family support with quality of life of the elderly. Therefore, the research can be used as information for the health center in the quality of family support involving elderly cadres to reduce the decline in the quality of life of the elderly.   Abstrak Kemajuan di bidang kesehatan berdampak pada meningkatnya kualitas kesehatan serta meningkatnya umur harapan hidup terutama penduduk lanjut usia. Keluarga merupakan support system utama bagi lansia dalam mempertahankan kesehatannya. Dukungan keluarga yang tinggi akan meningkatkan kualitas hidup lansia. Kualitas hidup merupakan indikator untuk menilai keberhasilan intervensi dari segi pencegahan dan pengobatan. Tujuan dari penelitian ini adalah untuk mengetahui hubungan dukungan keluarga dengan kualitas hidup lansia. Jenis penelitian yang digunakan adalah observasional analitik dengan rancangan cross sectional. Populasi dalam penelitian ini adalah seluruh lansia yang ada di wilayah kerja Puskesmas Sidomulyo Rawat Jalan Pekanbaru dengan teknik purposive sampling. Sampel yang diambil sebanyak 40 responden. Variabel independennya adalah dukungan keluarga dan variabel dependennya adalah kualitas hidup lansia. Data penelitian ini diambil dengan menggunakan kuesioner. Penelitian ini dilakukan di wilayah kerja Puskesmas Sidomulyo Rawat Jalan Pekanbaru pada tanggal 21-25 Maret 2019. Hasil uji Fisher’s didapatkan nilai p value (0,020) artinya terdapat hubungan dukungan keluarga dengan kualitas hidup lansia. Dengan demikian, penelitian ini dapat dijadikan sebagai informasi bagi pihak puskesmas dalam kualitas dukungan keluarga yang melibatkan kader lansia untuk mengurangi penurunan kualitas hidup lansia.  


Author(s):  
Siti Nur Asyah Jamillah Ahmaad ◽  
◽  
Dina M.S Henukh ◽  

ABSTRACT Background: The length of fertility after stopping the use of DMPA injection takes an average of 4 to 10 months, while the FP implant takes 1 to 3 months. This study aimed to analyze the difference in duration of fertility return at 3-month injection contraceptive post acceptors (DMPA) and implant contraception at Baumata Health Center. Subjects and Method: This was an analytic study with a cross sectional design. The study was conducted in Baumata Community Health Center, Kupang Regency from November to December 2019. A sample of 40 post-acceptors for injection and implant family planning was selected by sampling technique. The dependent variable was Length of return of fertility. The independent variables were post acceptors for injection and implant family planning. The data were collected by questionnaire and tested by Mann-Whitney test. Results: Length of return to fertility in post-acceptors of injection family planning mothers at Baumata Public Health Center (Mean= 7.65; SD= 2.23). The return of fertility to post-acceptor implant family planning mothers at Baumata Community Health Center, Kupang Regency (Mean= 3.05; SD= 0.99). It was statistically significant (p< 0.001). Conclusion: Based on the tests that have been carried out, it can be concluded that there is a difference in the duration of return of fertility in mothers of injection and implant family planning post acceptors at Baumata Community Health Center, Kupang Regency. Keywords: injection and implant family planning post acceptors, duration of return of fertility Correspondence: Siti Nur Asyah Jamillah Ahmad. Study Program in Diploma-III, Universitas Citra Bangsa, Kupang. Jl. Manafe No. 17 Kayu Putih, Oebobo district, East Nusa Tenggara, Indonesia. E-mail: [email protected]. Mobile: 085338191820 DOI: https://doi.org/10.26911/the7thicph.03.36


2018 ◽  
Author(s):  
Achmad Rizal

Satisfaction is the main criteria in evaluating the quality of health service. 3 out of 5 patients who visited Alalak Selatan Health Center claimed that they were not satisfied enough with the given service, such as there was still a lack of seats in waiting room and unfriendly health workers. The aim of this research is to know the relation between quality of service and the patients’ satisfaction at Alalak Selatan Health Center Banjarmasin City. Method was carried out by analytic survey with the cross sectional design and Accidental sampling technique. Sample of the research were 100 respondents. Instruments used were questionnaire and interview. Analysis used Chi Square test with the level of credibility was 0,1 (90%). Result of the research showed that the health service quality and the patients’ satisfaction had a relation (P &lt; 0,05). The suggestion given is that the increasing the service, facility, and giving attention to the patients are needed to increase the quality of service.


2021 ◽  
Vol 10 (2) ◽  
pp. 105-113
Author(s):  
Agus Aan Adriansyah ◽  
Makki Makki ◽  
Budhi Setianto ◽  
Nikmatus Sa’adah ◽  
Indah Lestari ◽  
...  

Health centers have an important role to provide the best service to the community. One of the problems in the outpatient installation of the Tambelangan Health Center is the decrease in the number of patient visits. It is necessary to evaluate the quality of service so that patients put their trust and then reuse the service until they feel satisfied. The purpose of this study was to analyze the effect of service quality and trust on patient satisfaction. This research is included in the type of analytic observational using a cross-sectional approach. The sample size is 100 patients who seek treatment at the outpatient installation of the Tambelangan Health Center. The sampling technique was carried out by systematic random sampling. Data were obtained directly through the perception of the patient's assessment of the perceived service quality, their trust in the facilities and services received and including the satisfaction that the patient felt through the questionnaire instrument. The data obtained were then analyzed using binary logistic regression. The results showed that all patients (86%) stated that the overall dimensions of service quality were good, and almost all patients (81%) stated that they had believed and almost all respondents (84%) stated that they were satisfied with the service at the Outpatient Installation of the Tambelangan Health Center. Furthermore, service quality has a significant effect on patient satisfaction (p-value = 0.022) and trust has a significant effect on patient satisfaction (p-value = 0.006). The conclusion of the study shows that service quality and trust can affect patient satisfaction.


2021 ◽  
Vol 2 (1) ◽  
pp. 121
Author(s):  
Baiq Leny Nopitasari ◽  
Cyntiya Rahmawati ◽  
Baiq Mitasari

ABSTRAKHipertensi merupakan kondisi peningkatan tekanan darah sistolik lebih dari 140 mmHg dan tekanan darah diastolik lebih dari 90 mmHg. Status kesehatan yang buruk menunjukan kualitas hidup yang buruk. Penelitian ini bertujuan untuk mengetahui kualitas hidup penderita hipertensi di Puskesmas Gunungsari Kabupaten Lombok Barat. Desain penelitian ini adalah penelitian observasional dengan pendekatan cross-sectional. Responden dalam penelitian ini adalah penduduk usia 40-75 tahun. Pengambilan sampel dilakukan di Puskesmas Gunungsari Kabupaten Lombok Barat. Teknik sampling yang digunakanadalahpurposive samplingpada 69 responden yang menderita hipertensi di Puskesmas Gunungsari. Teknik pengumpulandata menggunakan kuesioner SF-36. Data hasil penelitian dianalisa secara deskriptif dengan menentukan persentase sempurna, tinggi, sedang, dan rendah. Domain fungsi fisik berada pada kategori sempurna yaitu 26 orang (37.68%), keterbatasan fisik berada pada kategori sempurna yaitu 64 orang (92.75%), nyeri tubuh berada pada kategori sedang yaitu 38 orang (55.07%), kesehatan secara umum berada pada kategori sedang yaitu 46 orang (66.66%), vitalitas/energi berada pada kategori tinggi yaitu 39 orang (56.52%), fungsi sosial berada pada kategori tinggi yaitu 51 orang (73.91%), keterbatasan emosional berada  pada kategori rendah yaitu 53 orang (76.81%), kesehatan mental berada pada kategori sempurna yaitu 28 orang (40.57%). Rata-rata nilai kualitas hidup dari 69 responden adalah 73.73 dengan kategori kualitas hidup sedang.Kata kunci : Kualitas hidup; Hipertensi; SF-36; Puskesmas.ABSTRACTHypertension is a condition of increased systolic blood pressure of more than 140 mmHg and diastolic blood pressure of more than 90 mmHg. Poor health status indicates poor quality of life. This study aims to determine the quality of life of hypertensi on sufferers in Gunungsari Public Health Center, West Lombok Regency. The design of this study was an observational study with a cross-sectional approach. Respondents in this study were residents aged 40-75 years. Sampling was conducted at the Gunungsari Public Health Center in West Lombok Regency. The sampling technique used was purposive sampling of 69 respondents suffering from hypertension at the Gunungsari Community Health Center. Data collection technique susing the SF-36 questionnaire. The research data were analyzed descriptively by determining the percentage of perfect, high, medium, and low. Domains of physical function are in the perfect category that is 26 people (37.68%), physical limitations are in the perfect category that is 64 people (92.75%), body pain is in the moderate category thatis 38 people (55.07%), general health is in the moderate category namely 46 people (66.66%), vitality / energy are in the high category that is 39 people (56.52%), social functions are in the high category thatis 51 people (73.91%), emotional limitations are in the low category that is 53 people (76.81%) , mental health is in the perfect categoryof 28 people (40.57%). The average quality of live value of 69 respondents was 73.73 with the category of medium quality of life.Keywords : Quality of life; Hypertension; SF-36; Public health center.


2018 ◽  
Vol 7 (1) ◽  
pp. 29
Author(s):  
Riantini Amalia ◽  
Pulung Siswantara

Premarital period is the best time to prepare physical, psychological, and social condition. Health check-up program and reproductive health promotion for prospective wives are ways to form the quality of family’s health. The aim of this study is to figure out the difference of knowledge before and after reproductive health promotion for prospective wives. This study was conducted in September 2017 at Puskesmas Pucang Sewu. This study is a quntitative research with cross sectional method with paired t-test. The sample of this study was 32 respondents and were given some questionnaires which provided questions about prospective wives’ knowledge of reproductive health before and after the promotion. The promotion of reproductive health was done to increase their knowledge in terms of nutrition level, reproductive health to prepare the precious generation. This research found thatbefore counseling 62.5% of respondents had less knowledge. It then decreased to 12.5% after counseling. The average value of respondents before counseling was 50.62 and then increased to 66.25 after counseling. The mean value is 15.625 and the p value is 0.031 or α less than 0.05. Thus, there was a significant difference of prospective wives’ knowledge before and after promotion was given. Puskesmas Pucang Sewu is recommended to keep giving the premarital counseling with lectures and frequently asked questions method and using slide show media because it has been proven to improve wives’ knowledge. Beside, it is necessary to implement collaboration of wives’ program holder with nutrition and psycology officer related about promotion materials in order to improve knowledge about nutrition and psycology management at wives’.


2016 ◽  
Vol 1 (1) ◽  
pp. 51
Author(s):  
Muh Nashiruddin ◽  
Anharurrohman El Muhammadi

Penelitian ini bertujuan untuk mengetahui korelasi antara: 1) kreativitas guru PAI terhadap peningkatan mutu pembelajaran Pendidikan Agama dan Budi Pekerti , 2) motivasi kerja guru PAI terhadap peningkatan mutu pembelajaran Pendidikan Agama dan Budi Pekerti , dan 3) kreativitas dan motivasi kerja guru terhadap peningkatan mutu pembelajaran Pendidikan Agama dan Budi. Penelitian ini menggunakan metode deskripsi korelasional dengan melibatkan 33 orang sampel yang dipilih secara dengan metode sensus. Teknik pengumpulan data dilakukan dengan angket/kuesioner. Teknikanalisis data diawali dengan uji prasyarat yaitu uji normalitas dan linieritas. Uji hipotesis menggunakanuji regresi sederhana danuji regresi ganda. Hasil penelitian menunjukkan ; 1) Kreativitas guru berpengaruh terhadap peningkatan mutu pembelajaran Pendidikan Agama Islam dan Budi Pekerti. 2) motivasi kerja guru berpengaruh terhadap peningkatan mutu pembelajaran Pendidikan Agama Islam dan Budi Pekerti. 3) kreativitas guru dan motivasi kerja guru secara bersama-sama atau simultan berpengaruh terhadap mutu pembelajaran. Hasil analisis juga menunjukkan bahwa rata-rata nilai dari ketiga variabel tersebut hanya dapat dimasukkan dalam kategori sedang, sehingga untuk meningkatkan kinerja guru dalam mengajar perlu diperhatikan faktor-faktor lain seperti: gaji, jaminan kerja, jaminan hari tua, penghargaan atas prestasi kerja, dan sebagainya. Kata kunci: kreativitas, motivasi, mutupembelajaran Abstract [The Relationship Between Teachers’ Creativity and Motivation Toward Learning Improvement]. This research aim at determine the correlation between the creativity of teachers on the improvement of learning quality of religious education and behavior, the work motivation of teachers on the improvement of learning quality of religious education and behavior, and the creativity and the work motivation of eachers on the improvement of learning quality of religious education and behavior. This research employed a method of correlation description with 33 Islamic education teacher were selected as sample by means of census sampling. Technique of collecting data employed questionnaire. Technique of data analysis began with prerequisite of normality and linearity. Hypothesis used test of simple regression and double regression.The study revealed that teacher creativity affects on the improvement of learning quality of religious education and behavior, as well as teacher work motivation affects on the improvement of learning quality of religious education and behavior. Futhermore, analysis show that teacher creativity as well as teacher work motivation affects simultaneously on the learning quality of Islamic Education. In conclusion, the average value of those three variables may be only included into medium category. Thus, to increase teacher performance, it needs other factors, such as; salary, job guarantee, pension, appreciation of work achievement, etc. Keywords: Creativity, Motivation, Learning Quality


2018 ◽  
Vol 5 (2) ◽  
pp. 56-63
Author(s):  
Abdul Wakhid ◽  
Estri Linda Wijayanti ◽  
Liyanovitasari Liyanovitasari

Background: Self efficacy can optimize the quality of life of clients who undergo the healing process due to chronic diseases. Individuals with higher self-efficacy move their personal and social resources proactively to maintain and improve the quality and length of their lives so that they experience a better quality of life. Objectives: the purpose of this study was to find the correlation between self efficacy and quality of life of patients with chronic kidney disease who undergo hemodialysis at RSUD Semarang Regency. Metode: This type of research was descriptive correlation with cross sectional approach. The samples in this study more 76 people with total sampling technique. The data collection tool for self efficacy was measured by General Self-Efficacy scale, for quality of life with WHOQoL-BREF. Statistical test used Kolmogorov-smirnov. Result: The result showed that self efficacy in patients with chronic kidney disease was mostly in moderate category (53,9%), quality of life in patients with chronic kidney disease was mostly in good category (68,4%). There was a correlation between self efficacy and quality of life of patients with chronic kidney disease who undergo hemodialysis at RSUD Semarang Regency, the result obtained p-value of 0.000 <α (0,05). Suggestion: Patients with chronic kidney disease can maintain good quality of life by helping to generate positive self-esteem and high self efficacy.


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