scholarly journals USULAN PERBAIKAN KUALITAS PRODUK TOPSIDE MENGGUNAKAN METODE FMEA DI PT. XYZ

2021 ◽  
Vol 14 (2) ◽  
pp. 189-203
Author(s):  
Rahmawati Berlyan ◽  
Wawan Kurniawan ◽  
Indah Permata Sari
Keyword(s):  
Customer Satisfaction ◽  
Production Process ◽  
Failure Rate ◽  
Quality Characteristics ◽  
Sigma Level ◽  
A Company ◽  
Level Identification

XYZ is a company engaged in fabrication. Quality is very important for the company because it can affect customer satisfaction. In the production process there are still defect problems found on the top side of the structural construction and it affects the quality of the part. The failure rate on the topside product has a 5:28% percentage exceeds the standards set by the company which is 2%. Based on the percentage of defects that have been obtained, the problem can be solved by fishbone analysis and FMEA. In the first stage using CTQ which aims to identify failures that occur and determine quality characteristics. The next step after identifying the failure that occurred can be calculated DPMO and Sigma Level. After getting the DPMO value and the Sigma level, identification of the root causes of the failure occurred. The causes of problems that have been analyzed using fishbone analysis can be solved using FMEA.  Keywords : DPMO, Tingkat Sigma, Fishbone analysis, FMEA

scholarly journals ANALISIS PENGARUH PENERAPAN TOTAL QUALITY MANAGEMENT (TQM) TERHADAP KINERJA KARYAWAN LABORATORIUM DI PT.X

2021 ◽  
Vol 7 (2) ◽  
pp. 114-119
Author(s):  
Niken Septiani Kurnia ◽  
Raden Faris Gumelar ◽  
Rifki Hidayattulloh
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Total Quality Management ◽  
Employee Performance ◽  
Linear Regression Analysis ◽  
Primary Data ◽  
Total Quality ◽  
A Company ◽  
Clear Goal

A company is built of course with a clear goal, namely to get as much profit as possible, but this is not necessarily achieved easily, there are many things that companies need to pay attention to in order to achieve these goals. One of the aspects that can affect company revenue is customer satisfaction with the products produced, where the quality of the products produced needs to be considered because this is directly proportional to customer satisfaction. To achieve customer satisfaction, many things can be done by the company, one of which is the application of Total Quality Management (TQM) as done by PT. X, where the application of TQM aims to increase competitiveness which is done by continuous improvement so that it This can affect employee performance which is also directly proportional to product quality and company earnings. This study was conducted to prove whether the implementation of TQM by PT X affects employee performance or not. The approach used in this study uses linear regression analysis, where the data used is primary data obtained from questionnaires distributed to several respondents. The results showed that variable X had an effect on variable Y with a correlation coefficient of 0.598 and the decision was made that the application of TQM had an effect on employee performance.

scholarly journals Analisis Perbaikan Proses Shipping Kursi Mobil Dalam Upaya Mengurangi Frekuensi Terjadinya Delay Delivery

2019 ◽  
Vol 4 (1) ◽  
pp. 1
Author(s):  
M Yani Syafei ◽  
Andi Muhamad Yusuf
Keyword(s):  
Customer Satisfaction ◽  
Production Process ◽  
Six Sigma ◽  
Automotive Sector ◽  
Roller Conveyor ◽  
Car Seats ◽  
Temporary Storage ◽  
Moving Base ◽  
A Company

PT. FSI is a company engaged in the automotive sector. Increased demand and efforts to meet customer satisfaction, then encouraging companies to continue to make various improvements including the shipping department, which is to facilitate the delivery of products to customers. One of the causes of the delay in the delivery of products to customers (delay delivery) is that there is a problem in the pre-delivery process, namely the storage conveyor machine. A storage conveyor machine is a machine that connects from the results of the production process to the temporary storage of goods which are then put into trucks to be sent to consumers.<br />The objective achieved in this study was to analyze the causes of the delay delivery in the process of shipping car seats on conveyor storage machines and make improvements to reduce the jammed base pallet frequency on the storage conveyor machine using the six sigma method. Based on the results of the research and analysis that have been carried out, it turns out that the case of the jammed base pallet on the conveyor storage machine is the cause of delay delivery to the customer and then make improvement to overcome or reduce the frequency of jammed base pallet problems on the storage conveyor machine by adding sponges to the shaft roller conveyor. The addition of sponge rolls is intended to increase power when moving base pallet between stations.

scholarly journals An Analysis of Consumer Behaviors in Choosing Public Transportation

2021 ◽  
Vol 9 (2) ◽  
pp. 17-26
Author(s):  
Hadhori Nurhasan ◽  
Utomo Putro
Keyword(s):  
Quality Of Service ◽  
Local Government ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Public Interest ◽  
Public Transportation ◽  
Consumer Behaviors ◽  
A Company

Various efforts have been done to overcome or at least reduce the severe congestion in Jakarta. For this reason, the local government continues to carry out various strategies. And PT TransJakarta as a company under the auspices of the local government that manages several modes of transportation, also has a big role in overcoming congestion in Jakarta. One of them is by launching several public transportations so that many people will switch to use public transportation. Recently, Transjakarta launched a microbus type public transportation called Mikrotrans. To make it works, TransJakarta must be able to attract public interest to use microtrans. For this reason, a special strategies are needed to attract customers. One of the most important aspects is by controlling the quality of the service in order to make customer satisfied. Several aspects of microtrans service quality are investigated which have major influences on increasing customer satisfaction. And the results show that in general the quality of service at Mikrotrans is quite good. The result shows that the variables of service quality in mikrotrans are good enough in the customer although it still requires evaluation or improvement in several aspects.

scholarly journals PENINGKATAN KUALITAS PELAYANAN MENGGUNAKAN METODE SERVQUAL DAN KANO

2020 ◽  
Vol 9 (1) ◽  
pp. 68
Author(s):  
Wulan Purnamasari ◽  
Rizki Bachtiar Yuliansyah
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Test Validity ◽  
Validity And Reliability ◽  
Additional Training ◽  
Hard Skills ◽  
Close Relationship ◽  
Voice Of Customer ◽  
A Company

Customer satisfaction is one of the determinants of the survival of a company. Service quality is an important factor for companies, especially for companies engaged in services. Service quality has a close relationship with customer satisfaction. Satisfaction will be felt maximally by the customer, if the customer gets more than his expectations. Satisfied customers, they will give a positive response. This study aims to broadly improve the quality of Indonesian DigIs services, in the hope that consumers' desires and needs can be achieved and in line with their expectations of management perceptions. The use of Servqual and Kano methods is expected to later identify the GAP between customer needs and needs that must be improved and the technical response that must be carried out by management, so that customer satisfaction is expected to increase the quality of Indonesian DigIs services so that the company can grow rapidly.This research began with interviews and distributing questionnaires to 50 consumer respondents when getting responses about Indonesian DigIs services used to test validity and reliability. Service attributes consist of 30 items using the Servqual method consisting of 5 dimensions, namely tangibles, reliability, empathy, assurance, and responsiveness. After distributing questionnaires, the next step is to do data processing with GAP calculations to determine customer satisfaction with the quality attributes of Indonesian DigIs services. Then processed using Kano method.Priority attributes to be repaired and improved by Indonesian DigIs companies to be in accordance with the wishes and needs of customers based on VoC (Voice of Customer) through Servqual and Kano methods is the first priority in the tangible dimension is the neat appearance of employees who need to be improved again, if necessary uniformed ( wearing dresscode). The first priority in the reability dimension is the security of the system that is operated to be further enhanced by maintaining the confidentiality of the consumer database and security in operation. The first priority in the dimensions of responsiveness, is the speed of officers in providing services should management provide training in both soft skills and hard skills that can support the speed of employees in providing services. The main priority in the assurance dimension, namely the officer has the knowledge and ability to provide information, in this case the management should provide additional training that can support the knowledge of the service officers. While the main priority on empathy dimensions, is about providing information and instructions on how to operate the system clearly, the management should conduct an SOP evaluation, so that the operation of the system can run better. The proposal to improve Indonesian DigIs services according to customer desires and needs based on VoC (Voice of Customer) using Servqual and Canoeing methods is the improvement or evaluation of SOPs, reviewing facilities and infrastructure (focused on room facilities) and providing additional training to support HR performance.

scholarly journals Analisis Kesehatan Dan Keselamatan Kerja Menggunakan Failure Mode And Effect Analysis Di PT. XYZ

2021 ◽  
Vol 23 (1) ◽  
pp. 46-58
Author(s):  
Muhammad Ramadan ◽  
Sukanta Sukanta ◽  
Risma Fitriani
Keyword(s):  
Occupational Health ◽  
Production Process ◽  
Health And Safety ◽  
Occupational Health And Safety ◽  
Risk Priority Number ◽  
Effect Analysis ◽  
Fmea Method ◽  
Prime Condition ◽  
A Company

Occupational Health and Safety (OHS) is important to maintain and improve so that the quality of human resources in the company is always in prime condition. Every company has a different level or level of Occupational Health and Safety (OHS). PT. XYZ is a company that uses corrosive materials, therefore Occupational Health and Safety (OHS) analyst at PT XYZ is needed. The Occupational Health and Safety (OHS) analysis carried out in this study used the FMEA method to determine which part of the production process had Occupational Health and Safety (OHS) that needed repair the most. From the research results, it was found that the highest Risk Priority Number (RPN) value was the pickling and degreasing production process.

scholarly journals IMPLEMENTATION OF SIX SIGMA IN PRODUCT QUALITY CONTROL

2021 ◽  
Vol 31 (1) ◽  
pp. 51
Author(s):  
Muhamad Erga Elfanda
Keyword(s):  
Production Process ◽  
Six Sigma ◽  
Research Method ◽  
Production Costs ◽  
Product Quality Control ◽  
Processing Industry ◽  
Sigma Level ◽  
Packing Process ◽  
Important Activity

Introduction: The problem faced by the company is the increase in the number of damaged products during the production process, which affects the quality of the product resulting decreased sales levels. The production process in food, beverage, and other processing industry is the most important activity to produce products that later to be marketed. Methods: The research method used in the study is Six Sigma method. Six Sigma is a system which has purpose to make a business become successful in a comprehensive and flexible manner. The product taken and examined is the sweet fermented Carica fruit. This fruit will be produced by CV. Gemilang Kencana, wheresoever the fruit is ready for the packing process, both cups and bottles.Results: The results of the calculation of Six Sigma value from CV. Gemilang Kencana has a sigma level 3.8 with the possibility of damage/ defects to the product up to 11,760 pcs in a million chance of production (DPMO). To reduce the number of damaged/ defective products that occur in the production process by sorting the highest percentage of causes damage, namely packaging leakage by 37%, untidy products by 50%, and less full products by 13%.Conclusion and suggestion: After knowing the results in this study, if the cause of the damage is not handled properly, more products will fail during the production process, which will cause an increase in production costs and have an impact on company losses.

scholarly journals Six Sigma as a Method for Controlling and Improving the Quality of Bed Series Products

2020 ◽  
Vol 19 (2) ◽  
pp. 131-141
Author(s):  
Octa Bimansyah Untoro ◽  
Irwan Iftadi
Keyword(s):  
Production Process ◽  
Six Sigma ◽  
Improve Quality ◽  
Additional Time ◽  
Work Station ◽  
Assembly Work ◽  
Sigma Level ◽  
Calculated Average

The research was conducted at PT. XYZ where there were defect problems in bed series products so that additional time is needed to repair a product. One way to make improvements and improve quality in a production process is the Six Sigma method with the stages of DMAIC. The results of the calculated average of DPMO values and Sigma Level have the result 58558.56 and 3.07 which are still not good because still far from 6 sigma. After that analyzing the root causes of defect product problems, then the priority problem is carried out using (RPN) where the highest value is at the assembly work station because the material that has been used up in the warehouse has an RPN of 405 so that it becomes a top priority for repairs. With the standardization and documentation, proposed improvements that have been given then the possible defects of Electric Lovina Bed 3 Motor will be reduced.

scholarly journals PRODUCT QUALITY CONTROL USING SIX SIGMA (DMAIC) METHODS TO MINIMIZE WAST IN BIMA MANDIRI CIGARETTE COMPANY REMBANG, PASURUAN REGENCY

2021 ◽  
Vol 2 (2) ◽  
pp. 14-22
Author(s):  
Muhammad Husen ◽  
Dayal Gustopo ◽  
Dimas Indra Laksmana
Keyword(s):  
Quality Control ◽  
Six Sigma ◽  
Raw Materials ◽  
Sigma Level ◽  
Regular Control ◽  
Machine Operators ◽  
Engine Components ◽  
A Company ◽  
Regular Training

Quality is a key to be able to compete in the industrial world [16. Quality control is needed to reduce the number of defective products produced by the company, thus reducing losses experienced by the company. The Bima Mandiri Rembang Pasuruan cigarette company is a company that produces cigarettes, one of which is INNO cigarettes. The number of defective products produced by the company so that the company must make an increase in quality by using a method to reduce the number of defects that occur.  The number of defective products causes the company to suffer losses. For that, we need a method that can reduce cigarette defective products which in turn can improve the quality of the company's production[12]. Six Sigma with the DMAIC stage (Define, Measure, Analyze, Improve, Control) is a method used in this research. Based on these steps, defects that often occur are less dense cigarettes as many as 289 sticks with a percentage of 25%, tearing on the cigarettes as many as 227 cigarettes with a percentage of 20% and peeling cigarettes as many as 208 sticks with a percentage of 18%. Factors that cause defects include humans, machines, methods and materials. After calculating using the Six Sigma method, before the improvement, the DPMO value is 113988.1 and the Sigma Level value is 2.722. After the improvements were made, the DPMO value decreased to 76488.1 and the Sigma Level was 2.94715. To achieve the six sigma target, the company is expected to be able to carry out improvements with a focus on the factors that cause product defects and always carry out regular control to reduce product defects. The corrective steps taken in the Bima Mandiri Rembang Pasuruan Regency cigarette company are human: regular training for machine operators and employees; methods: inspection of raw materials, blending machines and glue residue in the teat; engine: inspection of engine components; material: reprocessing less refined raw materials and using better quality glue.

scholarly journals Importance of Quality Control Implementation in the Production Process of a Company

2018 ◽  
Vol 10 (1) ◽  
pp. 248
Author(s):  
Francisco Javier Blanco-Encomienda ◽  
Elena Rosillo-Díaz ◽  
Juan Francisco Muñoz-Rosas
Keyword(s):  
Quality Control ◽  
Parameter Estimation ◽  
Problem Solving ◽  
Customer Satisfaction ◽  
Production Process ◽  
Positive Influence ◽  
Defective Items ◽  
Quality Product ◽  
A Company ◽  
Control Implementation

The concept of quality has gained increasing importance over the last decades. Regarding the production process of a company, the quality control implementation allows companies to offer a higher quality product, which has positive influence on customer satisfaction. This paper aims to reflect the importance of statistical methods for quality control. Based on the two broad areas of statistical inference, parameter estimation and hypothesis testing, we demonstrate the usefulness of such methods in problem solving when the proportion of defective items is considered.

The Influence of Quality of Service and Customer Satisfaction With Customer Loyalty at PT. Bank Shinhan Indonesia Bandung Cihampelas Branch

2021 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Wala Erpurini
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Data Retrieval ◽  
Coefficient Of Determination ◽  
Average Score ◽  
Validity Tests ◽  
A Company ◽  
Associative Analysis

This research was conducted at PT. Bank Shinhan Indonesia Bandung Branch Cihampelas a company engaged in the services of the Bank. The purpose of this research is to see the influence of quality of service and customer satisfaction on customer loyalty in PT. Bank Shinhan Indonesia Bandung Branch Cihampelas. Researchers used purposive sampling techniques and used questionnaires as data retrieval methods. For associative analysis using, path analysis, and coefficient of determination analysis. In addition, validity tests and reliability tests are carried out to determine accuracy in data measurement. Based on the results of the study showed the average score of service quality variables is 310.1 categorized as "Excellent", and the customer satisfaction variable is 300 categorized as "good", and the customer loyalty variable is 320 categorized as "Excellent".

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