scholarly journals PENINGKATAN PELAYANAN KTP-EKTRONIK MELALUI INOVASI JEMPUT BOLA PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SINJAI

2021 ◽  
Vol 2 (2) ◽  
pp. 74-80
Author(s):  
Fausiah Arma ◽  
Husain Hamka ◽  
Juharni Juharni
Keyword(s):  
Human Resources ◽  
Service Providers ◽  
Secondary Data ◽  
Institutional Development ◽  
Service Improvement ◽  
Research Subjects ◽  
Time Service ◽  
The Public ◽  
Civil Registration ◽  
Service Factors

Penelitian ini mengidentifikasi implementasi dan faktor-faktor pelayanan pelayanan KTP-eL melalui Inovasi Jemput Bola Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sinjai. Penelititian ini merupakan penelitian kualitatif, dimana subyek penelitian adalah pegawai Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sinjai. Sumber data terdiri dari data primer dan sekunder yang diperoleh dengan melakukan wawancara, observasi dan pengumpulan dokumen. Kemudian data dianalisa dengan metode kualitatif. Penelitian ini membahas peningkatan kualitas pelayanan dengan pendekatan beberapa indikator yaitu pengembangan kelembagaan organisasi, perubahan sikap dan karakter para pelaku birokrat, dan redesain proses pelaksanaan pelayanan. Implementasi inovasi pelayanan KTP-eL  diukur melalui prosedur pelayanan, produk pelayanan, waktu penyelesaian, biaya belayanan, dan kompotensi petugas pemberi layanan. Sedangkan untuk mengidentifikasi faktor-faktor yang mempengaruhi peningkatan pelayanan, dilakukan beberapa pendekatan yaitu: sumber daya manusia, anggaran, dan pendukung sistem. Pengembangan kelembagaan organisasi telah berjalan dengan banyaknya berbagai inovasi sehingga dengan inovasi tersebut nampak kemampuan lembaga mengefektifkan penggunaan sumber daya manusia serta keuangan yang tersedia. Dalam pelaksanaan inovasi tersebut dilihat dari prosedur, produk, waktu dan biaya serta kompetensi petugas sudah ada warna baru dalam pelayan publik terkhusus pelayanan KTP-eL . Walaupun masih perlu ditingkatkan seperti peningkatan SDM dalam bentuk pelatihan-pelatihan, anggaran yang memadai serta memperhatikan sarana dan prasarana yang dipakai petugas lapangan dalam memberikan pelayanan langsung ke masyarakat. This research identifies the implementation and service factors of KTP-eL through proactive innovation at the Department of Population and Civil Registration Office of Sinjai Regency. This research is a qualitative research, where the research subjects are employees of the Department of Population and Civil Registration in Sinjai Regency. Data sources consist of primary and secondary data obtained by conducting interviews, observations and collecting documents. Then the data is analyzed by using qualitative methods. This study will discuss the improvement of service quality using a number of indicators, which are the development of organizational institutions, changes in attitudes and character of bureaucrats, and redesigning the process of service delivery. The implementation of KTP-eL service innovation is measured by several indicators, namely service procedures, service products, completion time, service costs, and the potential of service providers. Meanwhile, to identify the factors that influence service improvement, several approaches are used, namely: human resources, budget, and supporting systems. The institutional development of the organization has been running with a lot of various innovations so that with these innovations the institutional ability appears to be effective in the use of available human and financial resources. In implementing the innovation based on the procedures, products, time and cost, and competence of officers, there is a new color in the public service, especially KTP-eL  service at the Department of Population and Civil Registration Sinjai Regency. However, it still needs to be improved, such as increasing human resources through trainings, allocating adequate budget and paying attention to the facilities and infrastructures used by field officers in providing direct services to the community.

scholarly journals Pelayanan Publik Melalui Sistem E-Filling di Kantor Pelayanan Pajak Pratama Cilegon

2020 ◽  
Vol 1 (1) ◽  
pp. 35-42
Author(s):  
Nurfatma Asriyanti ◽  
Arif Nugroho ◽  
Racmi Yulianti
Keyword(s):  
Data Analysis ◽  
Human Resources ◽  
Public Service ◽  
Theoretical Basis ◽  
Secondary Data ◽  
Qualitative Approach ◽  
Data Sources ◽  
The Public ◽  
Inhibiting Factors ◽  
Filling System

This study aims to determine Public Services through the E-filling System at the Cilegon Primary Tax Service Office and to determine the supporting and inhibiting factors. The research used is a descriptive qualitative approach. The data sources used are primary and secondary data. To deepen the data analysis interviews, observation, and documentation were carried out. The theoretical basis used is public service. The results showed that the public service through the e-filling system was running well-reviewed with the theory of public service. But there are several supporting and inhibiting factors found. Supporting factors 1) employee upgrading, 2) socialization. The inhibiting factors are 1) lack of human resources, 2) e-filling applications are down or error

scholarly journals PENERAPAN PRINSIP TRANSPARANSI DALAM MEWUJUDKAN PELAYANAN PRIMA PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA KENDARI

2022 ◽  
Vol 4 (4) ◽  
Author(s):  
Darpin Darpin ◽  
Astrid Yunita ◽  
Ninik Endang Purwati
Keyword(s):  
Financial Management ◽  
Service Providers ◽  
Annual Reports ◽  
Time Service ◽  
The Public ◽  
Excellent Service ◽  
Collection Data ◽  
Simple Language ◽  
One Stop ◽  
Service Standards

This study aims to determine and analyze the application of the principle of transparency and the implementation of excellent service at the Kendari City Investment and One Stop Integrated Service Office. This study uses a descriptive qualitative approach, data analysis uses interactive model analysis techniques consisting of data collection, data reduction, data presentation and conclusion drawing/verification. The results showed that the application of the principle of transparency at the Kendari City Investment Office and PTSP from the informative (informative) aspect of the agency was good enough in providing convenience to the public to obtain information either directly or indirectly about services in the field of investment and licensing, in terms of openness has been good enough in conveying information to the public openly, and is easily accessible through several channels of information delivery, on the other hand, the agency still needs to be more intense in explaining all service requirements both technical and administrative in a clear and easy to understand manner using the system. and simple language to the public, from the aspect of disclosure, it is still not optimal in informing the public of financial details and annual reports regarding revenue, financial management and assets of the organization. In terms of the implementation of excellent service in terms of the dimensions of service procedures, service costs, completion time, service products, infrastructure, the overall competence of service providers is good, with the Public Service Standards  that have been standardized in 2018.

scholarly journals Implementasi Penagihan Pajak Dengan Surat Paksa Dan Penyitaan Dalam Upaya Optimalisasi Penerimaan Pajak Di Kantor Pelayanan Pajak Pratama Binjai

2020 ◽  
Vol 2 (2) ◽  
pp. 201-208
Author(s):  
Kartika Dewanty Sitepu ◽  
Marlina Marlina ◽  
Jelly Leviza
Keyword(s):  
Data Analysis ◽  
Human Resources ◽  
Secondary Data ◽  
Field Studies ◽  
Third Parties ◽  
Primary Data ◽  
Tax Revenue ◽  
Tax Collection ◽  
The Public ◽  
Data Field

This article discusses the Implementation of Forced Tax Collection and Confiscation in an Effort to Optimize Tax Receipts at the Binjai Pratama Tax Office. Answering these problems used normative and empirical juridical research methods. The data used are primary data and secondary data. Field studies by conducting interviews with informants namely Bailiffs and Taxpayers. Data analysis was carried out qualitatively. From the results of the study showed that the implementation of tax collection with forced letters and seizures carried out by the Bailiff at the Binjai Primary Tax Service Office had been carried out in optimizing tax revenue. In reality, there are still some obstacles, namely the low compliance of taxpayers paying taxes, the address of registered taxpayers is difficult to find, the lack of supporting data, the number of bailiffs, and legislation. To overcome these obstacles, socialization and outreach activities to the public are carried out intensively and continuously, improving the address of registered taxpayers, adding bailiffs and human resources, increasing cooperation with third parties and clarifying the laws and regulations on active billing actions in order to achieve targets and realize tax revenues.

scholarly journals URGENSI TATA KELOLA INOVASI PEREKAMAN DATA DAN DOKUMEN KEPENDUDUKAN

2019 ◽  
Vol 5 (1) ◽  
pp. 54
Author(s):  
M. Husein Maruapey
Keyword(s):  
Citizen Participation ◽  
Innovation Process ◽  
Secondary Data ◽  
The Public ◽  
Civil Registration ◽  
Knowledge Innovation ◽  
Managing Innovation ◽  
Leadership Capability ◽  
Governance Innovation ◽  
Complex Activities

Managing innovation involves many complex activities from organizations, stakeholders, and knowledge. Innovation is essential in improving the efficiency of the public sector. So the importance of governance innovation will provide the consequences of any failure or success of the innovation itself. Governance innovation also reflects the managing innovation in a way that is innovative as one strategy innovation process, so that innovation can show results and benefits. The focus of this research is the investigation phenomenon of governance innovations data and documents civil registration record with innovative ways in Southeast Aceh Regency. Also comparative with some other local government do it. Methods of qualitative analysis with phenomenology are used to be able to explain and illustrate and identify how the phenomenon occurs. Data collection is done inductively, interview, discussion, observation, and participation. Data reduction do with descriptive between empirical and secondary data. Images, tables, symbols, and lines used to realities revealed. Triangulation is used to conclude carefully from empirical and secondary data. The results of this research finding, governance innovation are innovative should be supported by policies, aside from the leadership capability as the executor. Citizen participation, cooperation various sector also contributes to a positive endorsement. Innovation is also an immediate need at this time for delivering excellent public services and competitive by the government.Keywords: Innovation Governance, Innovative, Public Service, Government.

scholarly journals IMPLEMENTASI GOOD GOVERNANCE SEBAGAI UPAYA PENCEGAHAN PENYAKIT BIROKRASI DALAM PELAYANAN PUBLIK (STUDI KASUS KASUS PELAYANAN ADMINISTRASI KEPENDUDUKAN DI KANTOR KECAMATAN MEDAN HELVETIA

2021 ◽  
Vol 29 (2) ◽  
pp. 24
Author(s):  
Pangeran Teguh Anugrah ◽  
Abdul Kadir ◽  
Pin Pin
Keyword(s):  
Human Resources ◽  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Secondary Data ◽  
Primary Data ◽  
Organizational Relationships ◽  
Public Servants ◽  
The Public ◽  
The Government

District is part of the government organization that is closest to dealing directly with the community and spearheading the success of regional development, especially in Medan, where the District will be seen directly in planning and controlling development and services, and a reflection of good governance in Medan. The objectives of this study are as follows: (i) to describe the Good Governance implementation in the District, especially in the District of Medan Helvetia, (ii) to analyze the factors that support and inhibit the implementation in the District, especially in the District of Medan Helvetia.The form of descriptive research using a qualitative approach, this research was conducted in the District of Medan Helvetia. The informants consisted of key informants, namely the Head of District and their apparatus as many as 4 people who were determined purposively and the Main informant namely the community who were taken accidentally as many as 20 people at the time of the study. Primary data comes from interviews and secondary data from literature studies and other written documents. After the data and information needed has been collected, the researcher then sifts through the data and information into the research indicators that have been determined. After the data and information are grouped, the researcher then presents the data and analyzes the data qualitatively.Research Results: The good governance implementation in Medan Helvetia District Office refers to the Decree of the District of Medan Helvetia number 138/19-17/SK-MH/IX/2015 on Standard Operating Procedures (SOP) in Medan Helvetia District Environment. In general, the implementation analysis as follows: (i) Standards and Policy Objectives: public servants have attempted to achieve the public service goals they have set, (ii) Resources: human resources and support resources or facilities, researchers see still shortcomings, (iii) Inter-Organizational Relations: inter-organizational relationships implemented in Medan Helvetia  District are good, (iv) Characteristics of the Implementing Agent: the characteristics of the existing implementing agent can already be applied by the implementor of public services in both the public service in Medan Helvetia district, (v) Social, Political, and Economic Conditions: on the variable social, economic and political conditions, the implementors of public services in providing public services do not discriminate between each other, (vi) Implementor Disposition: the attitude given by the implementor of public services is friendly and courteous when providing public services. Supporting factors are cooperation with stakeholders, commitment of the head district (Camat), and the economic potential of the region and opportunities of private CSR, while the Inhibitor Factors are Lack of community participation, lack of human resources apparatus, lack of funds and some damaged road and drainage infrastructure.

scholarly journals Empowerment of Farmers toward Corporate Implementation

2021 ◽  
Vol 232 ◽  
pp. 01032
Author(s):  
Siti Sehat Tan ◽  
Lira Mailena
Keyword(s):  
Human Resources ◽  
Agricultural Sector ◽  
Relevant Literature ◽  
Secondary Data ◽  
Institutional Development ◽  
Government Programs ◽  
History Of ◽  
The Government ◽  
Group Association

During the last few years, farmer empowerment has been the main agenda of government programs to achieve the agricultural sector revitalization, which focuses more on human resources and farmer institutional development. Further, through the Minister of Agriculture, the government program with a target of establishing 350 farmer corporations by 2024 is a necessity if farmer groups are built with the support of the skilled and market-oriented. The assessment used a qualitative approach that focuses on data related to the assessment problem. Secondary data were obtained from various relevant literature to explore the correlationbetween empirical facts and government programs and regulations. The case study was conducted in October 2019 at Gapoktan Sidomulyo in Godean District, Yogyakarta Province. The results of the study showed that empirically, Gapoktan Sidomulyo is the advanced Farmer Group Association that successfully managed the farmer institution since it was supported by its history of formation and skilled human resources who were always market-oriented. On the other hand, the management of Gapoktan Sidomulyo still did not want to transform the Gapoktan into a legal business entity because it was considered more complicated and did not provide benefits.

scholarly journals MENGOPTIMALISASIKAN PELAYANAN PEMBUATAN AKTE KELAHIRAN

2017 ◽  
Vol 2 (1) ◽  
pp. 103-120
Author(s):  
Hayat Hayat ◽  
Laily Hidayah
Keyword(s):  
Public Services ◽  
Service Providers ◽  
Birth Certificate ◽  
Birth Certificates ◽  
The Public ◽  
Civil Registration ◽  
Qualified Personnel ◽  
Strategic Role ◽  
Survey Results

AbstrakTujuan penelitian ini adalah untuk mengoptimalkan pelayanan publik dalam pembuatanakta kelahiran. Untuk mengoptimalkan pelayanan pembuatan akte kelahiran,dibutuhkan konsep yang komprehenship dalam pelaksanaannya sehingga berimplikasisecara positif. Kebijakan pemimpin mempunyai dampak yang besar terhadapperubahan menjadi lebih baik untuk memaksimalkan dan mengoptimalkan kinerjapelayanan publik dalam pembuatan akte kelahiran. Pelayanan publik yang optimal,tentunya mempunyai indikasi pelayanan yang berkualitas dan prima. Pencapaian goodgovernance tidak lepas dari peran strategis aparatur yang berkualitas, professional danakuntabel dalam kinerja pelayanan publik. Aparatur pelayanan publik menjadi titiksentral dalam optimalisasi kinerja pelayanan publik. Metode penelitian ini dilakukandengan survey kepada obyek penelitian, kemudian dilakukan wawancara secaramendalam kepada penyedia pelayanan dan pengguna pelayanan. Disamping itu, datadokumentasi juga disiapkan sebagai data pendukung. Selanjutnya dilakukan analisisterhadap pelayanan pembuatan akta kelahiran berdasarkan hasil survey, keteranganketeranganpihak yang diwawancara serta dukungan data dokumen yang telah dipilahdan dipilih untuk melengkapi keakuratan data penelitian. Hasil penelitian menunjukkanbahwa pelayanan pembuatan akte kelahiran yang dilakukan di Dinas Kependudukandan Catatan Sipil Kabupaten sudah dilakukan secara berkesinambungan.Kata kunci: optimalisasi, kebijakan publik, pelayanan publik, akte kelahiranAbstractThe purpose of this study is to optimize the public service in the birth certificate. Tooptimize the service birth certificates, needed komprehenship concept in itsimplementation so that the implications are positive. Policy leaders have a majorimpact on the change for the better in order to maximize and optimize the performanceof public services in the manufacture of a birth certificate. Public services are optimal,of course, have an indication of quality service and excellence. Achievement of goodgovernance can not be separated from the strategic role of qualified personnel,professional and accountable in the performance of public services. Apparatus publicservices become a central point in optimizing the performance of public services. Thisresearch method survey conducted by the research object, and then conducted detailedinterviews to service providers and service users. In addition, the data also prepareddocumentation as supporting data. Furthermore, analyzing the birth certificate ofservice based on the survey results, informations the interviewee as well as support fordocument data that has been sorted and selected to complement the accuracy ofresearch data. The results showed that birth certificates services performed in theDepartment of Population and Civil Registration District has been done on an ongoingbasis.Keywords: optimization, public policy, public services, birth certificates

scholarly journals PELAYANAN KTP ELEKTRONIK DI MASA PANDEMI COVID-19 PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BAUBAU

2021 ◽  
Vol 4 (1) ◽  
pp. 39
Author(s):  
Ahmad Farouq Mulku Zahari ◽  
Anis Ribcalia Septiana ◽  
Taslim Fait
Keyword(s):  
Service Delivery ◽  
Human Resources ◽  
Manufacturing Process ◽  
Public Services ◽  
Qualitative Approach ◽  
The Internet ◽  
Online Service ◽  
The Public ◽  
Civil Registration ◽  
Service Standards

The purpose of this research is to find out how the service for making electronic ID card during the Covid-19 pandemic at the Department of Population and Civil Registration of Baubau City, as well as what are the inhibiting and supporting factors in providing services to the community. This research uses a descriptive qualitative approach through literature studies. The results show that the Department of Population and Civil Registration of Baubau City has implemented public services according to service standards in making electronic ID card, where services are carried out online using the WhatsApp (WA) application via an Android phone, the public is also free of charge in the manufacturing process, providing facilities and adequate infrastructure in accordance with the Covid-19 health protocol, and placing competent officer to facilitate service delivery. The results of this study also reveal the factors that affect the service of making electronic ID cards at the Department of Population and Civil Registration of Baubau City, during the Covid-19 pandemic, namely: supporting factor where the tools available in providing services are adequate and the human resources competent in their field. Even though there are several technical obstacles, especially from the internet network, not all people have an Android phone and understand the mechanism of online service. 

scholarly journals FAKTOR-FAKTOR YANG MENGHAMBAT KINERJA PELAYANAN PUBLIK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BATAM

Jurnal Niara ◽  
2017 ◽  
Vol 9 (2) ◽  
pp. 92-101
Author(s):  
Riko Riyanda
Keyword(s):  
Human Resources ◽  
Qualitative Approach ◽  
Online Data ◽  
Data Presentation ◽  
Selection Technique ◽  
The Public ◽  
Civil Registration ◽  
The Many ◽  
Online Data Base

Reforms will be able to meet the demands of the public, especially related to the improvement of the quality of public services, but it is still far from reality. Including services are provided by the Department of Population and Civil Registration Batam still not yet optimal. It is characterized by the many complaints from people who are not satisfied with the service that is given by the Department of Population and Civil Registration Batam.The approach used in this study is a qualitative approach. Type of research is descriptive.Methods of data collection is done by observation and documentation, informant selection technique is done by purposive sampling, data analysis performed by data reduction, data presentation and conclusion.The research found that investigators found the constraints of service in terms of Batam City Disdukcapil tangible, asurance and reability still not optimal. The cause is a factor of human resources and infrastructure, and systems that are not transparency. While the factors supporting online data base nationally integrated very helpful in order to avoid double data residence documents.

scholarly journals A situation analysis of psychiatrists in South Africa’s rural primary healthcare settings

2017 ◽  
Vol 9 (1) ◽  
Author(s):  
Johannes H. De Kock ◽  
Basil J. Pillay
Keyword(s):  
Human Resources ◽  
Primary Healthcare ◽  
Urban Areas ◽  
Secondary Data ◽  
Primary Data ◽  
Situation Analysis ◽  
The Public ◽  
Healthcare Settings ◽  
Training And Supervision ◽  
Current Task

Background: South Africa (SA) has been facing serious challenges in providing human resources for the delivery of essential mental health (MH) services. The majority of its prescribing MH specialists, psychiatrists, practise in private, urban and peri-urban areas. The findings of a situation analysis audit of psychiatrist human resources in the public rural primary healthcare (PRPHC) sector are presented in this paper.Method: This audit was based on both primary and secondary data. The primary data were obtained from key informant interviews with the clinical heads of 160 PRPHC facilities, while the secondary data comprised a literature review.Results: The results indicate that psychiatrists are severely underrepresented, employed at a rate of 0.03 per 100 000 population in SA’s PRPHC settings.Conclusions: Because of a lack of MH nurses and medical officers dedicated to MH in PRPHC facilities, recommendations are made that the current task shifting strategy be revisited to include more cadres of MH professionals with specialised psychopharmacological training, as non-medical prescribers at PRPHC level. It is advised that visiting psychiatrists and family physicians be involved in the construction of training and supervision programmes for non-medical prescribers at the primary healthcare level.

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