scholarly journals PENERAPAN PRINSIP TRANSPARANSI DALAM MEWUJUDKAN PELAYANAN PRIMA PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA KENDARI

2022 ◽  
Vol 4 (4) ◽  
Author(s):  
Darpin Darpin ◽  
Astrid Yunita ◽  
Ninik Endang Purwati
Keyword(s):  
Financial Management ◽  
Service Providers ◽  
Annual Reports ◽  
Time Service ◽  
The Public ◽  
Excellent Service ◽  
Collection Data ◽  
Simple Language ◽  
One Stop ◽  
Service Standards

This study aims to determine and analyze the application of the principle of transparency and the implementation of excellent service at the Kendari City Investment and One Stop Integrated Service Office. This study uses a descriptive qualitative approach, data analysis uses interactive model analysis techniques consisting of data collection, data reduction, data presentation and conclusion drawing/verification. The results showed that the application of the principle of transparency at the Kendari City Investment Office and PTSP from the informative (informative) aspect of the agency was good enough in providing convenience to the public to obtain information either directly or indirectly about services in the field of investment and licensing, in terms of openness has been good enough in conveying information to the public openly, and is easily accessible through several channels of information delivery, on the other hand, the agency still needs to be more intense in explaining all service requirements both technical and administrative in a clear and easy to understand manner using the system. and simple language to the public, from the aspect of disclosure, it is still not optimal in informing the public of financial details and annual reports regarding revenue, financial management and assets of the organization. In terms of the implementation of excellent service in terms of the dimensions of service procedures, service costs, completion time, service products, infrastructure, the overall competence of service providers is good, with the Public Service Standards  that have been standardized in 2018.

scholarly journals PERILAKU APARATUR SIPIL NEGARA DALAM MEMBERIKAN PELAYANAN PRIMA (EXCELLENT SERVICE) PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KOTA KENDARI

2019 ◽  
Vol 2 (4) ◽  
pp. 84
Author(s):  
Muhammad Amir ◽  
Sitti Hairani Idrus ◽  
Ardot Ardot
Keyword(s):  
Completion Time ◽  
Research Method ◽  
Service Providers ◽  
The State ◽  
Service Users ◽  
Time Service ◽  
Excellent Service ◽  
One Stop ◽  
Community Implementation ◽  
The One

This study aims to determine and describe the behaviour of the State Civil Apparatus in providing services and describing the Implementation of Excellent Services at the One-stop Investment and Integrated Services Office of Kendari City. The research method used is descriptive qualitative research, a description of the results of interview observations and documentation studies, so as to be able to describe various matters relating to the Behavior of State Civil Apparatuses in Providing Excellent Service. The results showed that the behaviour of the State Civil Apparatus in providing Prime services in terms of the dimensions of receiving, responding, respecting and being responsible for providing services to service users had gone quite well, but the implementation was not optimal because there were still found several employees who had not shown behaviour and good treatment to the community. Implementation of excellent service in terms of dimensions of service procedures, service costs, completion time, service products, facilities, infrastructure, competency of service providers as a whole is good

scholarly journals PEMBANGUNAN APLIKASI GO-PAJAK BERBASIS MOBILE

2020 ◽  
Vol 6 (2) ◽  
pp. 112
Author(s):  
Wicaksono Dwi Pamungkas ◽  
Nina Setiyawati
Keyword(s):  
Public Services ◽  
Motor Vehicle ◽  
Vehicle Ownership ◽  
The Public ◽  
One Stop ◽  
The Government ◽  
Tax Payments ◽  
The One ◽  
Service Standards ◽  
The City

Public services are services, both in the form of public goods and public services which are the responsibility and are carried out by the government in an effort to meet the needs of the community and in accordance with statutory provisions. One of the public services provided by the government is the One-Stop Administration System (SAMSAT). According to SAMSAT data in the city of Magelang, data on motorized vehicle ownership has increased and there has been an increase in the number of taxpayers. However, the tax payment service is considered to be less than optimal because there are still long queues when paying taxes.This also causes many people to make payments past the due date or entrust queues to brokerage services. Therefore, to overcome the problem, a mobile-based application (GO-PAJAK) was built which can be used to make tax payments by means of a vehicle document pick-up to pay motor vehicle taxes connected between drivers (SAMSAT employees) and customers (taxpayers). With this application, it is expected to improve service standards at the SAMSAT office and reduce taxpayer queues also reduce the use of brokers in administering public service administration that can increase public trust.  

scholarly journals Modification of District Integrated Administrative Services (PATEN) and Super Service Delivery Models at Polewali Mandar

2021 ◽  
pp. 78
Author(s):  
Sitti Chaeriah Ahsan ◽  
Risma Niswaty ◽  
Irsyad Dhahri
Keyword(s):  
Service Providers ◽  
Geographical Area ◽  
Service Agency ◽  
Administrative Services ◽  
The Public ◽  
Administrative Service ◽  
One Stop ◽  
Bureaucratic Structure ◽  
The Government ◽  
The One

In order to realize the demands of the community in service, the government will seek several things to improve the quality of services provided by bringing up a policy. To produce a quality policy requires good cooperation by the local government. Improving public services to optimize services in the regions can be done by reforming the administration at a level that is directly dealing with the community, namely at the sub-district level and implementing innovation. The innovation in question is the sub-district integrated administrative service system (PATEN). PATEN is held with the aim of realizing the sub-district as a community service center and becoming a service node for the one-stop integrated service agency/office (PTSP) in the district for sub-districts whose geographical area will be more effectively and efficiently served through the sub-district. With a qualitative method, this research on the implementation of PATEN in Polewali Mandar was studied based on the concepts of communication, resources, disposition, and bureaucratic structure. Obstacles encountered in communication due to limitations in providing patent services to the public during the covid 19 pandemic, PATEN service providers were provided with training, related to disposition, clearer supervision standards were needed regarding the use and supervision of budgets by districts so that achievements and obstacles could be evaluated on a regular basis ; and simplification of standard operating procedures on aspects of bureaucratic structure.

Pengelolaan Keuangan Yayasan Lembaga Pendidikan dan Pemenuhan Kewajiban Perpajakan Secara Efisien dan Efektif

2021 ◽  
Vol 1 (02) ◽  
pp. 88-103
Author(s):  
Darmansyah Darmansyah
Keyword(s):  
Financial Management ◽  
Income Tax ◽  
Educational Institution ◽  
Annual Reports ◽  
Educational Institutions ◽  
Public Accounting ◽  
The Public ◽  
The Government ◽  
Educational Staff ◽  
Tax Deduction

Abstrak        Yayasan lembaga pendidikan memiliki kewajiban untuk menyampaikan laporan tahunan kepada para stakeholder mengenai kegiatan yang dilakukan selama setahun. Bagi yayasan yang memperoleh dana dari masyarakat wajib diaudit oleh kantor akuntan publik. Pengelolaan keuangan di lembaga pendidikan merupakan kegitan yang amat penting, harus diawasi, dikendalikan dan diamati setiap saat oleh semua pembina, pengurus, dan pengawas yayasan serta pimpinan lembaga pendidikan, agar bila terjadi sesuatu masalah di keuangan dapat ditangani dengan cepat, tepat dan akurat. Selain itu yayasan lembaga pendidikan memiliki kewajiban pula kepada pemerintah, khususnya di bidang perpajakan. Yasasan lembaga pendidikan diharuskan membuat laporan pajak berupa surat pemberitahuan (SPT) secara bulanan maupun tahunan. SPT bulanan berupa SPT 1721 berupa laporan pemotongan pajak atas gaji, upah, honorarium, uang lembur, THR yang diterima tenaga pendidik (guru/dosen) dan tenaga kependidikan (administrasi, sekuriti, kebersihan) yang telah melampuai penghasilan tidak kena pajak. SPT untuk Pajak Penghasilan Potongan Pungutan seperti PPh Pasal 23, Pasal 26, Pasal 4 ayat 2 bila ada transaksi yang mengharuskan yayasan lembaga pendidikan melakukan pemotongan dan pemungutan. SPT tahunan berupa SPT 1771 sebagai badan usaha berbentuk yayasan juga harus menyampaikan laporan kegiatannnya. Bila ada surplus yang diperoleh tahun itu, harus diberitahu jumlahnya dan dibuat rencana surplus tersebut mau digunakan untuk apa saja. Selama surplus tersebut digunakan tidak melampuai waktu empat tahun dan dimanfaatkan untuk kepentingan lembaga pendidikan tersebut, seperti membangun ruang belajar baru, menyediakan sarana prasarana untuk murid/mahasiswa, dan lainnya, maka surplus tersebut tidak dikenakan pajak penghasilan. Kata Kunci: manajemen keuangan, akuntan publik.      Abstract       Educational institution foundations have an obligation to submit annual reports to stakeholders regarding activities carried out during the year. Foundations that receive funds from the public must be audited by a public accounting firm. Financial management in educational institutions is a very important activity, it must be supervised, controlled and observed at all times by all supervisors, administrators and supervisors of foundations as well as leaders of educational institutions, so that if something happens in finance can be handled quickly, precisely and accurately. In addition, educational institution foundations also have obligations to the government, especially in the field of taxation. Educational institutions are required to prepare tax reports in the form of notification letters (SPT) on a monthly or annual basis. Monthly SPT in the form of SPT 1721 in the form of a tax deduction report on salaries, wages, honoraria, overtime pay, THR received by educators (teachers / lecturers) and educational staff (administration, security, cleanliness) who have exceeded their non-taxable income. SPT for Withholding Tax Withholding such as Income Tax Article 23, Article 26, Article 4 paragraph 2 if there is a transaction that requires educational institution foundations to deduct and collect. Annual SPT in the form of SPT 1771 as a business entity in the form of a foundation must also submit a report on its activities. If there is a surplus obtained that year, the amount must be informed and a plan should be made of the surplus to be used for whatever. As long as the surplus is used less than four years and is used for the benefit of the educational institution, such as building new learning spaces, providing infrastructure for students, etc., the surplus is not subject to income tax. Keywords:        financial management, public accounting.

scholarly journals KUALITAS PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN PENCACATAN SIPIL KOTA DENPASAR DI TENGAH SITUASI PANDEMI COVID-19

2021 ◽  
pp. 61-71
Author(s):  
Ni Nyoman Ariani ◽  
Anak Agung Putu Sugiantiningsih ◽  
Moch. Noor
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Public Services ◽  
Service Providers ◽  
Government Policies ◽  
The Public ◽  
Direct Observations ◽  
Data Collection Process ◽  
Service Standards

Many people have adapted to the situation of covid-19 outbreak including public service providers. Government policies to prevent the spread of COVID-19 have an impact on public service standards implemented by the service providers. Regarding this matter, this study was conducted to analyze the quality of the service provided by Civil Registry Office of Denpasar during covid-19 pandemic. Interviews and direct observations were carried out to collect data. In this data collection process, five questions were given to six informants at this Office. The results of this study show that any declines in terms of the quality of the public services provided by this Office are not identified.

scholarly journals Etika Pelayanan Publik di Indonesia

2019 ◽  
Vol 1 (1) ◽  
pp. 59-76
Author(s):  
Mashur Hasan Bisri ◽  
Bramantyo Tri Asmoro
Keyword(s):  
Public Service ◽  
Public Services ◽  
Central Government ◽  
Service Providers ◽  
Regional Government ◽  
Regional Autonomy ◽  
The Public ◽  
Administrative Service ◽  
Service Standards ◽  
Universal Standard

Abstrak Pelayanan publik adalah segala kegiatan dalam rangka pemenuhan kebutuhan dasar sesuai hak dasar setiap warga negara dan penduduk atas suatu barang, jasa dan / atau pelayanan administrasi yang disediakan oleh penyelenggara pelayanan  yang  terkait dengan kepentingan publik. Masyarakat sebagai pelanggan memiliki kebutuhan dan harapan pada kinerja penyelenggara pelayanan publik yang profesional. Tugas Pemerintah Pusat maupun Pemerintah Daerah adalah memberikan pelayanan publik yang mampu memuaskan masyarakat. Implementasi kebijakan desentralisasi dan otonomi daerah di Indonesia mengakibatkan pemerintah daerah mempunyai tanggung jawab dan kewenangan dalam menentukan standar pelayanan minimal. Permasalahan mendasar dalam proses pelayanan publik di Indonesia adalah tentang etika. Tidak ada standar universal tentang norma atau etika serta sanksi yang mengatur secara khusus untuk pelanggaran yang dilakukan aparat dalam pelayanan publik. Kata Kunci : Pelayanan publik, Etika, Norma     Abstract Public services are all activities in order to fulfill basic needs in accordance with the basic rights of every citizen and resident of an item, service and / or administrative service provided by service providers related to the public interest. Communities as customers have needs and expectations in the performance of professional public service providers. The task of the Central Government and Regional Government is to provide public services that are able to satisfy the public. The implementation of decentralization and regional autonomy policies in Indonesia has resulted in regional governments having responsibility and authority in determining minimum service standards. The fundamental problems in the process of public service in Indonesia are about ethics. There is no universal standard on norms or ethics and sanctions that specifically regulate violations committed by the authorities in public services. Keywords : Public Service, Ethic, Norm

scholarly journals STRATEGIES TO IMPROVE THE QUALITY OF PASSPORT SERVICES IN IMMIGRATION OF INDONESIA

2020 ◽  
Vol 1 (1) ◽  
pp. 35-54
Author(s):  
Deandra Rizkiara Maheswari
Keyword(s):  
Qualitative Method ◽  
Public Services ◽  
The Public ◽  
Community Needs ◽  
Excellent Service ◽  
Directorate General ◽  
Descriptive Approach ◽  
The Republic ◽  
Service Standards

The Directorate General of Immigration, under the auspices of the Ministry of Law and Human Rights of the Republic of Indonesia as a public organization, should provide public services to the community. Various efforts have been made to provide the best passport services, but there are still some complaints from the public and problems with passport services. Therefore, it is crucial to improve the quality of passport services for Indonesian citizens. The problems discussed in this study are how the strategy in improving the quality of passport-making services can be applied by the Immigration Office in Indonesia and the obstacles faced in improving the quality of passport services in Indonesia. The research method used in this research is a qualitative method with a descriptive approach. The results of this study are that there are 4 (four) steps and strategies to improve the quality of passport services: Improving employee competence in public services, meeting community needs, setting service standards and standard operating procedures, and building a culture of excellent service.

scholarly journals PENINGKATAN PELAYANAN KTP-EKTRONIK MELALUI INOVASI JEMPUT BOLA PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN SINJAI

2021 ◽  
Vol 2 (2) ◽  
pp. 74-80
Author(s):  
Fausiah Arma ◽  
Husain Hamka ◽  
Juharni Juharni
Keyword(s):  
Human Resources ◽  
Service Providers ◽  
Secondary Data ◽  
Institutional Development ◽  
Service Improvement ◽  
Research Subjects ◽  
Time Service ◽  
The Public ◽  
Civil Registration ◽  
Service Factors

Penelitian ini mengidentifikasi implementasi dan faktor-faktor pelayanan pelayanan KTP-eL melalui Inovasi Jemput Bola Pada Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sinjai. Penelititian ini merupakan penelitian kualitatif, dimana subyek penelitian adalah pegawai Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sinjai. Sumber data terdiri dari data primer dan sekunder yang diperoleh dengan melakukan wawancara, observasi dan pengumpulan dokumen. Kemudian data dianalisa dengan metode kualitatif. Penelitian ini membahas peningkatan kualitas pelayanan dengan pendekatan beberapa indikator yaitu pengembangan kelembagaan organisasi, perubahan sikap dan karakter para pelaku birokrat, dan redesain proses pelaksanaan pelayanan. Implementasi inovasi pelayanan KTP-eL  diukur melalui prosedur pelayanan, produk pelayanan, waktu penyelesaian, biaya belayanan, dan kompotensi petugas pemberi layanan. Sedangkan untuk mengidentifikasi faktor-faktor yang mempengaruhi peningkatan pelayanan, dilakukan beberapa pendekatan yaitu: sumber daya manusia, anggaran, dan pendukung sistem. Pengembangan kelembagaan organisasi telah berjalan dengan banyaknya berbagai inovasi sehingga dengan inovasi tersebut nampak kemampuan lembaga mengefektifkan penggunaan sumber daya manusia serta keuangan yang tersedia. Dalam pelaksanaan inovasi tersebut dilihat dari prosedur, produk, waktu dan biaya serta kompetensi petugas sudah ada warna baru dalam pelayan publik terkhusus pelayanan KTP-eL . Walaupun masih perlu ditingkatkan seperti peningkatan SDM dalam bentuk pelatihan-pelatihan, anggaran yang memadai serta memperhatikan sarana dan prasarana yang dipakai petugas lapangan dalam memberikan pelayanan langsung ke masyarakat. This research identifies the implementation and service factors of KTP-eL through proactive innovation at the Department of Population and Civil Registration Office of Sinjai Regency. This research is a qualitative research, where the research subjects are employees of the Department of Population and Civil Registration in Sinjai Regency. Data sources consist of primary and secondary data obtained by conducting interviews, observations and collecting documents. Then the data is analyzed by using qualitative methods. This study will discuss the improvement of service quality using a number of indicators, which are the development of organizational institutions, changes in attitudes and character of bureaucrats, and redesigning the process of service delivery. The implementation of KTP-eL service innovation is measured by several indicators, namely service procedures, service products, completion time, service costs, and the potential of service providers. Meanwhile, to identify the factors that influence service improvement, several approaches are used, namely: human resources, budget, and supporting systems. The institutional development of the organization has been running with a lot of various innovations so that with these innovations the institutional ability appears to be effective in the use of available human and financial resources. In implementing the innovation based on the procedures, products, time and cost, and competence of officers, there is a new color in the public service, especially KTP-eL  service at the Department of Population and Civil Registration Sinjai Regency. However, it still needs to be improved, such as increasing human resources through trainings, allocating adequate budget and paying attention to the facilities and infrastructures used by field officers in providing direct services to the community.

scholarly journals STUDY OF PUBLIC SERVICE IMPLEMENTATION IN SOME LOCAL GOVERNMENT ORGANIZATIONS OF CENTRAL JAVA PROVINCE IN 2021

2021 ◽  
Vol 1 (2) ◽  
pp. 115-120
Author(s):  
Sodikin
Keyword(s):  
Public Service ◽  
Internal Control ◽  
Service Provider ◽  
Public Services ◽  
Service Providers ◽  
Provincial Government ◽  
Time Service ◽  
Central Java ◽  
Service Standards ◽  
Central Java Province

Public service is an activity or series of activities in the context of fulfilling basic needs in accordance with the civil rights of every citizen and resident of goods, services, and or administrative services provided by public service providers. The government as a public service provider is required to carry out the best service / excellent service so that the public as service users feel satisfied. The Central Java Provincial Government as a public service provider in the Central Java Province has tried to comply with the provisions of Law Number 25 of 2009 concerning Public Services, as well as in the Regulation of the Minister of Empowerment of State Apparatus and Bureaucratic Reform Number 15 of 2014 concerning Guidelines for Service Standards. Service standards at least contain: legal basis, requirements, service procedures, completion time, service costs, service products, facilities and infrastructure, competence of service providers, internal control, complaint handling, suggestions and inputs and service guarantees. However, efforts to improve public services still face several obstacles. These constraints include human resources for implementing services, inadequate service facilities and budget refocusing, causing delays in the completion of public service facilities. However, the regional apparatus organizations or technical implementing units for public service providers have been trying to come up with solutions. However, Central Java Provincial Government policies are still needed to improve the quality of services gradually

scholarly journals Eksistensi Badan Layanan Umum Sebagai Penyelenggara Pelayanan Publik

2018 ◽  
Vol 1 (2) ◽  
pp. 149-164
Author(s):  
Henny Juliani
Keyword(s):  
Public Service ◽  
Financial Management ◽  
Local Governments ◽  
Service Providers ◽  
Service Agency ◽  
The Public ◽  
Parent Institution ◽  
Public Service Agencies ◽  
Service State ◽  
Parent Agency

This study aims to determine the existence of public service agencies as public service providers in Indonesia. The research method used is legal research with statutory approach approach (analytical approach) which is analyzed with qualitative analysis. The results of the research show that the Public Service Agency (BLU) as the public service provider plays an important role in providing services to the public in the form of the provision of goods and / or services. Legally BLU is not a legal entity, but BLU operates as a working unit of state ministries / agencies / local governments for the purpose of providing public services whose management is based on the authority delegated by the respective parent agency. Therefore, the financial management is not separate from the state ministries / institutions / local government as the parent institution. Keywords: Public Service Board, Public Service, State Organizer

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