scholarly journals FAKTOR-FAKTOR YANG MENGHAMBAT KINERJA PELAYANAN PUBLIK DI DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BATAM

Jurnal Niara ◽  
2017 ◽  
Vol 9 (2) ◽  
pp. 92-101
Author(s):  
Riko Riyanda
Keyword(s):  
Human Resources ◽  
Qualitative Approach ◽  
Online Data ◽  
Data Presentation ◽  
Selection Technique ◽  
The Public ◽  
Civil Registration ◽  
The Many ◽  
Online Data Base

Reforms will be able to meet the demands of the public, especially related to the improvement of the quality of public services, but it is still far from reality. Including services are provided by the Department of Population and Civil Registration Batam still not yet optimal. It is characterized by the many complaints from people who are not satisfied with the service that is given by the Department of Population and Civil Registration Batam.The approach used in this study is a qualitative approach. Type of research is descriptive.Methods of data collection is done by observation and documentation, informant selection technique is done by purposive sampling, data analysis performed by data reduction, data presentation and conclusion.The research found that investigators found the constraints of service in terms of Batam City Disdukcapil tangible, asurance and reability still not optimal. The cause is a factor of human resources and infrastructure, and systems that are not transparency. While the factors supporting online data base nationally integrated very helpful in order to avoid double data residence documents.

Strategi Peningkatan Mutu Pendidikan Tahfizh di SD PTQ Annida Salatiga

2021 ◽  
Vol 2 (1) ◽  
pp. 28-37
Author(s):  
Ahmad Fikri Sabiq
Keyword(s):  
Data Analysis ◽  
Human Resources ◽  
Lesson Study ◽  
Peer Assessment ◽  
Qualitative Approach ◽  
Data Presentation ◽  
Analysis Techniques ◽  
Central Java ◽  
Standard Operating

This study aims to find out the strategies implemented by the principal in order to improve the quality of tahfizh education in SD PTQ Annida Salatiga. This study is a field study with a qualitative approach. The location of this study is in SD PTQ Annida Salatiga, Central Java. Data collection techniques are through interviews, observations, and documentation. Data analysis techniques in this study include the stages of data condensation, data presentation, and drawing conclusions. There are 3 aspects that are targeted from improving the quality of tahfizh education. First, the improvement of the quality of human resources in this case is reserved for teachers who support the tahfizh program. This improvement in the quality of human resources is implemented through teacher self-training, learning supervision, lesson study and peer assessment, as well as the construction of recitations. Second, the implementation of standard operating procedures (POS) implemented by tahfizh teachers in teaching. Third, improve communication and good cooperation with parents.

scholarly journals Service Quality of Tomohon Municipal Market Agency at Tomohon Beriman Market

2021 ◽  
Vol 4 (1) ◽  
pp. 52-59
Author(s):  
Ruddie Albert Lengkong ◽  
Wilson Bogar ◽  
Recky Sendow
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Public Service ◽  
Research Method ◽  
Qualitative Approach ◽  
Data Sources ◽  
Snowball Sampling ◽  
Data Presentation ◽  
The Public

This study aims to analyze and explain the quality of public services at Tomohon Municipal Market Agency. The research method used a qualitative approach and informants as data sources were determined by purposive (purposive sampling) and snowball sampling. Data was collected through interview, observation, and documents. Data analysis is an interactive qualitative analysis with data analysis activities, which are data reduction, data presentation, and drawing conclusions or verification. The results showed that the public service quality of Tomohon Municipal Market Agency responded by the community as service recipients, traders or sellers and visitors of Tomohon Beriman Market was not satisfactory. This response is based on an assessment of 4 out of the 5 dimensions used to analyze and measure service quality, (1) physical aspects (tangibles), (2) dimensions of awareness or desire to help the community or customers and provide fast service, (3) dimensions of politeness, trust, and respect for consumers, and (4) dimensions of approaching, and trying to determine consumers’ wants and needs have not been implemented properly, excluding for dimension (5) the ability to provide services appropriately and correctly has shown the professionalism expected in carrying out its services.

scholarly journals PELAYANAN KTP ELEKTRONIK DI MASA PANDEMI COVID-19 PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BAUBAU

2021 ◽  
Vol 4 (1) ◽  
pp. 39
Author(s):  
Ahmad Farouq Mulku Zahari ◽  
Anis Ribcalia Septiana ◽  
Taslim Fait
Keyword(s):  
Service Delivery ◽  
Human Resources ◽  
Manufacturing Process ◽  
Public Services ◽  
Qualitative Approach ◽  
The Internet ◽  
Online Service ◽  
The Public ◽  
Civil Registration ◽  
Service Standards

The purpose of this research is to find out how the service for making electronic ID card during the Covid-19 pandemic at the Department of Population and Civil Registration of Baubau City, as well as what are the inhibiting and supporting factors in providing services to the community. This research uses a descriptive qualitative approach through literature studies. The results show that the Department of Population and Civil Registration of Baubau City has implemented public services according to service standards in making electronic ID card, where services are carried out online using the WhatsApp (WA) application via an Android phone, the public is also free of charge in the manufacturing process, providing facilities and adequate infrastructure in accordance with the Covid-19 health protocol, and placing competent officer to facilitate service delivery. The results of this study also reveal the factors that affect the service of making electronic ID cards at the Department of Population and Civil Registration of Baubau City, during the Covid-19 pandemic, namely: supporting factor where the tools available in providing services are adequate and the human resources competent in their field. Even though there are several technical obstacles, especially from the internet network, not all people have an Android phone and understand the mechanism of online service. 

scholarly journals The Formation of Noble Morals in Madrasah Aliyah Negeri (MAN) in West Java

2021 ◽  
Vol 9 (1) ◽  
pp. 106-123
Author(s):  
Novi Rizal Umam ◽  
Sutaryat Trimansyah ◽  
Ikka Kartika ◽  
Yosal Iriantara
Keyword(s):  
Human Resources ◽  
Qualitative Approach ◽  
Limited Resources ◽  
Character Formation ◽  
Qualitative Descriptive ◽  
New Challenges ◽  
The Many ◽  
Managerial System ◽  
Descriptive Method

This study focuses on the issue of the formation of noble morals in MAN 2 Bandung City and MAN 2 Bandung Regency. This research uses a qualitative approach with a qualitative descriptive method. In this study, it discusses how the management system for the formation of noble morals in educational units, especially in MAN 2 Bandung City and MAN 2 Bandung Regency responds to new challenges in this era of globalization which have resulted in many decreases in the quality of human resources, especially related to embedded moral decadence. in students. Besides, it discusses various environmental influences that affect the implementation of the noble character formation program and various problems that arise from the noble character formation program along with the solutions to its solutions. This research shows that the managerial system for the formation of noble morals in the education unit has implemented management principles through the stages of planning, implementing, monitoring, and evaluating every noble character formation program with various advantages and limited resources. This stage is an effort to reduce the increasing level of moral decadence. The many influences and problems that arise are taken into consideration in formulating various strategies as solutions to these problems.

scholarly journals Kualitas Pelayanan Izin Mendirikan Bangunan (IMB) Pada Badan Pelayanan Perizinan Terpadu dan Penanaman Modal (BPPTPM) Kabupaten Cianjur Provinsi Jawa Barat

2017 ◽  
Vol 13 (1) ◽  
pp. 41
Author(s):  
Nanang Suparman
Keyword(s):  
Human Resources ◽  
Organizational Structure ◽  
Descriptive Study ◽  
Qualitative Approach ◽  
West Java ◽  
The Public ◽  
Building Permit ◽  
The Government

Public should receive an easy, fast, accurate, and secured services in getting any licenses they need. In order to that, the purposes of this research are to understand how the issue of building permit process is done, reveal the meaning of the whole phenomenon according to the public and the Government, and to know the obstacles or problems faced by BPPTPM Cianjur in West Java as the unit in charge of licensing areas. This research applied descriptive study with qualitative approach. From the results of the analysis, it could be concluded that the quality of licensing which is measured through four (4) dimensions: easiness, speed of service, accuracy, and security had not been going well yet. It happened because of some factors such as: unsolid organizational structure, imbalances of human resources in both quantitative as well as qualitative, inadequate and out of date infrastructure and technology, and complicated procedure.Keywords : BPPTPM, IMB, Quality of ServiceDalam mengurus perizinan, publik seharusnya menerima pelayanan secara mudah, cepat, tepat, dan aman. Tujuan penelitian ini adalah untuk memahami bagaimana proses pelayanan perizinan mendirikan bangunan dilakukan dan mengungkap makna pelayanan menurut publik dan pemerintah dan mengetahui kendala atau permasalahan yang dihadapi BPPTPMKabupaten Cianjur Jawa Barat sebagai penanggung jawab bidang perizinan.Jenis penelitian ini deskriptif dengan pendekatan kualitatif. Dari hasil analisis menunjukkan bahwa kualitas perizinan mendirikan bangunan yang diukur melalui 4 (empat) dimensi yakni dimensi kemudahan, dimensi kecepatan, dimensi ketepatan, dan dimensi keamanan cenderung belum berjalan baik,hal demikian terjadi akibat faktor-faktor kendala yang mempengaruhi antara lain struktur organisasiyang belum solid, ketimpangan sumber daya manusia baik kuantitatif maupun kualitatif,daya dukung infrastruktur dan teknologi perkantoran yang kurang memadai dan tidak up to date, dan kerumitan prosedur yang belum terurai.Kata kunci: Kualitas Pelayanan, IMB, BPPTPM

scholarly journals Analisis Kinerja Bagian Pengaduan Masyarakat Sekretariat Jenderal DPR RI

2015 ◽  
Vol 31 (1) ◽  
pp. 167
Author(s):  
Tulus Santoso ◽  
Teguh Kurniawan
Keyword(s):  
Human Resources ◽  
Human Resource ◽  
House Of Representatives ◽  
Qualitative Approach ◽  
Field Observations ◽  
The Public ◽  
And Performance ◽  
General Secretariat

This study discusses about the performance of the Public Complaints Section, Secretariat General of the House of Representatives in managing the delivery process of public aspirations and complaints. To deepen the analysis, this research incorporates the concepts of organization, bureaucracy, and performance. This study applies a qualitative approach with descriptive type of writing. This study collects data through literature studies, interviews, and field observations. This study reveals that the Public Complaints Section has problems in terms of quantity and quality of human resource analysts. Public Complaints Section is neither effectively nor efficiently able to manage complaints and aspirations of the community. This makes the performance of Public Complaints Section underperformed. Finally, this study recommends that the General Secretariat of Parliament has to optimize the quantity and quality of human resources in the Public Complaints Section. Furthermore, members of the House of Representatives are expected to involve in empowering the section.

scholarly journals BULAK SUMUR FRAMEWORK: OPTIMALISASI KUALITAS AUDIT SYARIAH DI INDONESIA

2020 ◽  
Vol 6 (2) ◽  
pp. 17
Author(s):  
Bunga Thuba Sembilan ◽  
Slamet Haryono
Keyword(s):  
Human Resources ◽  
Financial Institutions ◽  
Qualitative Approach ◽  
Literature Study ◽  
Research Results ◽  
Foreign Countries ◽  
Quality Of Institutions ◽  
Islamic Financial Institutions ◽  
The Many

The many problems that occur in sharia audits in Indonesia starting from the problem of human resources, regulations and audit processes make it necessary to take action in order to improve the quality of institutions and finance in Indonesia. Islamic auditing is very important to be able to evaluate the mistakes that occur in Islamic financial institutions. The problems that arise in the Islamic audit try to be solved by researchers by using the Bulak Sumur well through several strategic offers. In conducting this research, the approach used is a qualitative approach with a method of literature study. The research results obtained in overcoming the problem of Islamic auditing in Indonesia, namely by increasing the number of institutions and improving the materials in auditor training, forming a framework and regulation, forming cooperation between academics and practitioners and adopting related rules, materials, etc. from suitable foreign countries applied in Indonesia.Keywords: Bulak Sumur Framework, Sharia Audit.

scholarly journals History, Stigma, and Adiluhung Values Reyog Obyog (Cultural Studies in Indonesia)

2021 ◽  
Vol 58 (2) ◽  
pp. 995-1002
Author(s):  
Rido Kurnianto, Nurul Iman, Sigit Dwi Laksana
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Data Reduction ◽  
Qualitative Approach ◽  
Performance Model ◽  
Historical Aspect ◽  
Data Presentation ◽  
The Public ◽  
Analysis Technique ◽  
Depth Interviews

This study aims to describe Reyog Ponorogo from the historical aspect, the negative stigma that has accompanied its development, and local wisdom that spreads to all its components. This problem is studied using a qualitative approach. Data collection techniques using in-depth interviews with data collection tools is the researcher himself as a key instrument. The data analysis technique used in this research is descriptive analytical with the process of data reduction, data presentation, and conclusion drawing. The findings of this study are as follows; (1) Reyog Obyog is an important and inseparable part of Reyog Ponorogo. In fact, it is very possible that Reyog Obyog is the origin of the Reyog Ponorogo which has developed and is known to the public today; (2) Reyog Obyog performance model which tends to be free, not bound by standards, is performed in the audience and is predominantly filled with entertainment, in its development various negative stigmas have emerged in the community, namely eroticism, drunkenness, and mystical performance rituals; (3) The Reyog Obyog has a great value in the form of a noble life guidance which is strategic enough to be used as a medium for building civilization.

scholarly journals Pelayanan Publik Melalui Sistem E-Filling di Kantor Pelayanan Pajak Pratama Cilegon

2020 ◽  
Vol 1 (1) ◽  
pp. 35-42
Author(s):  
Nurfatma Asriyanti ◽  
Arif Nugroho ◽  
Racmi Yulianti
Keyword(s):  
Data Analysis ◽  
Human Resources ◽  
Public Service ◽  
Theoretical Basis ◽  
Secondary Data ◽  
Qualitative Approach ◽  
Data Sources ◽  
The Public ◽  
Inhibiting Factors ◽  
Filling System

This study aims to determine Public Services through the E-filling System at the Cilegon Primary Tax Service Office and to determine the supporting and inhibiting factors. The research used is a descriptive qualitative approach. The data sources used are primary and secondary data. To deepen the data analysis interviews, observation, and documentation were carried out. The theoretical basis used is public service. The results showed that the public service through the e-filling system was running well-reviewed with the theory of public service. But there are several supporting and inhibiting factors found. Supporting factors 1) employee upgrading, 2) socialization. The inhibiting factors are 1) lack of human resources, 2) e-filling applications are down or error

scholarly journals Strategi Peningkatan Kompetensi Aparatur Sipil Negara Melalui Peningkatan E-Literasi dan Edukasi Kebijakan Publik

2020 ◽  
Vol 14 (1) ◽  
pp. 27-36
Author(s):  
Apandi Apandi
Keyword(s):  
Public Policy ◽  
Human Resources ◽  
Research Method ◽  
Public Services ◽  
Improve Performance ◽  
The Public ◽  
Secondary Sources ◽  
Low Levels ◽  
Performance Results

E-literacy and education are important components in improving the quality of human resources needed in an organization. The purpose of this study is to reveal the importance of e-literacy and public policy education. The State Civil Apparatus (ASN) requires e-literacy and education to improve performance results so that public services can be maximized. This becomes interesting research in the development of science-based on the real events that occur in Indonesia. Where so far, e-literacy and education is only intended for the public, especially millennial generation. The research method used is the study of literature where data is obtained through various secondary sources that are relevant to theoretically strengthen research results. The findings explain that e-literacy and education are effective and efficient strategies in overcoming budget constraints and low levels of ASN competence. With e-literacy and public policy education, it is hoped that the professionalism of the ASN bureaucracy will increase and the quality of public services will be better.

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