PENGARUH PELAYANAN PENDIDIKAN TERHADAP KEPUASAN MAHASISWA JURUSAN KEBIDANAN POLTEKES DEPKES PROVINSI ACEH

2014 ◽  
Vol 1 (1) ◽  
Author(s):  
Tarmizi Gadeng ◽  
Lisa Andriani
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Student Satisfaction ◽  
Health Department ◽  
T Test ◽  
Second Grade ◽  
The Third ◽  
Department Of Health ◽  
Education Service ◽  
Aceh Province

This aim of this research is to know the influence of serving toward the satisfaction of midwifery department in department of health,  Aceh Province. The sample of this research is 70 students that it’s consisted of the second grade and the third grade of students which is taken randomly. Data collecting was carried out with questionnaires and data analysis with multiple linear regression.The results of research finds that it influence service toword the satisfaction of students of midwifery department in health department of Aceh Province. It’s better for students evaluation toward education service, it’s also higher to their satisfaction to the the department. Based on the results of evaluation statistical is know that F-testF-table, and t-test for each services are also bigger when it’s compared to t-table. So, it can be concluded, either simultan or partial, all dimensions of service quality that influence significant to the student satisfaction of midwifery department in department of health, Aceh Province.Keywords: satisfaction, influence of serving

Maintaining Customer Loyalty by Intensifying Service Quality and Customer Satisfaction in Commuter Line Jabodetabek

2019 ◽  
Vol 10 (9) ◽  
pp. 902-909
Author(s):  
Umbas Krisnanto ◽  
◽  
Conny Marpaung ◽  
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Customer Loyalty ◽  
T Test ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Significance Level

This study aims to determine and analyze the influence of Service Quality and Customer Satisfaction on Customer Loyalty in Jabodetabek Commuter Line. The sample of this study was 50 people. Methods of collecting data by distributing questionnaires. Data analysis using the analysis used is simple linear regression, t test and coefficient of determination. The results showed 1) Service Quality has a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0.048; and supported by the results of hypothesis testing with a t-count value of 4.433 > t-table value of 1.95, with a significance of 0.048 or < 0.05; 2) Customer Satisfaction positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a level significance of 0,000; and supported by the results of hypothesis testing with a t-count value of 4,969 > t-table value of 1.95, with a significance of 0,000 or < 0.05, 3) Service quality and Customer Satisfaction have a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0,000. This means that the hypothesis H0 is rejected and Ha is accepted so that it can be concluded that service quality and customer satisfaction together have a positive and significant effect on customer loyalty in Jabodetabek Commuter Line.

Higher education service quality, student satisfaction and loyalty

2019 ◽  
Vol 27 (4) ◽  
pp. 427-445 ◽  
Author(s):  
Viraiyan Teeroovengadum ◽  
Robin Nunkoo ◽  
Christian Gronroos ◽  
T.J. Kamalanabhan ◽  
Ashley Keshwar Seebaluck
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Satisfaction ◽  
Structural Model ◽  
Perceived Value ◽  
Second Order ◽  
Equation Modeling ◽  
Content Type ◽  
Education Service ◽  
Order Factor

Purpose The purpose of this study is to validate the higher education service quality (HESQUAL) scale using a confirmatory approach and test an improved structural model that predicts student loyalty from image, perceived value, satisfaction and service quality. In addition to validating the HESQUAL scale using a confirmatory approach, two other main limitations in the extant literature are addressed. Design/methodology/approach The model is tested using data collected from 501 students enrolled in different higher education institutions in Mauritius. A two-stage approach to structural equation modeling is used whereby the measurement model is first tested using confirmatory factor analysis and followed by the assessment of the structural model. Findings Importantly, results indicate that student satisfaction is influenced by technical service quality, image and perceived value, but not by functional service quality. Both dimensions of service quality however are significant predictors of image and perceived value. The study uses a comprehensive measure of service quality and demonstrates that it is worthwhile to consider functional service quality as higher-order model and clearly distinguish between functional and technical quality, as both the technical and functional aspects play an important role in shaping students’ perceptions and behaviors. Originality/value First, in the existing literature, service quality has not been considered as a second-order factor model in structural models of student satisfaction and loyalty, thus lacking either precision or parsimony. Second, the transformative quality aspect of higher education has been largely neglected in previous research testing such predictive models. The model delineates service quality into the functional and transformative (technical) aspects and treats functional service quality as a second-order factor comprising nine sub-dimensions.

scholarly journals Perbedaan Pengaruh Latihan Knee Tuck Jump Dengan Latihan Double Leg Bound Terhadap Peningkatan Power Otot Tungkai Dan Kemampuan Smash Pada Ekstrakurikuler Bola Voli Putra SMKN 1 Kota Jambi

2018 ◽  
Vol 14 (1) ◽  
pp. 1-23
Author(s):  
Boy Indrayana
Keyword(s):  
Data Analysis ◽  
Muscle Power ◽  
T Test ◽  
Male Students ◽  
Training Effect ◽  
Statistical Calculation ◽  
Jump Training ◽  
The Third ◽  
The Difference ◽  
Better Than

Kemampuan fisik dan teknik dalam permainan bola voli sangat perlu, salah satunya adalah power otot tungkai dan kemampuan smash. Smash adalah teknik yang paling sering digunakan dalam permainan bola voli, untuk melakukan smash yang baik dibutuhkan power otot tungkai yang terlatih.Penelitian ini bertujuan untuk mengetahui tentang Perbedaan Pengaruh Latihan Knee Tuck Jump Dengan Latihan Double Leg Bound Terhadap Peningkatan Power Otot Tungkai dan Kemampuan Smash Pada Ekstrakurikuler Bola Voli Putra SMK N 1 Kota Jambi. Analisis data yang digunakan adalah dengan perhitungan statistik yaitu dengan uji hipotesis atau uji-t. Berdasarkan pengujian hipotesa pertama = 3.56, = 2.78 dengan demikian . Hal ini berarti Ho ditolak dan Ha diterima. Dapat disimpul-kan bahwa terdapat pengaruh yang signifikan dari latihan knee tuck jump terhadap pening-katan power otot tungkai pada ekstrakurikuler bola voli putra SMK N 1 Kota Jambi. Berdasarkan pengujian hipotesis kedua = 10.58, = 2.78 dengan demikian . Hal ini berarti Ho ditolak dan Ha diterima. Dengan demikian maka dapat di-simpulkan bahwa terdapat pengaruh yang signifikan dari latihan double leg bound terhadap peningkatan power otot tungkai pada ekstrakurikuler bola voli putra SMK N 1 Kota Jambi. Berdasarkan pengujian hipotesis ketiga = -0.50, = 2.31 dengan demikian . Hal ini berarti Ho diterima dan Ha ditolak. Dengan demikian dapat disimpulkan bahwa latihan knee tuck jump tidak lebih besar pengaruhnya dibandingkan latihan double leg bound  terhadap peningkatan power otot tungkai pada ekstrakurikuler bola voli putra SMK N 1 Kota Jambi. Berdasarkan pengujian hipotesis keempat = -0.19, = 2.78 dengan demikian . Hal ini berarti Ho diterima dan Ha ditolak. Dengan demikian dapat disimpulkan bahwa tidak terdapat pengaruh yang signifikan dari latihan knee tuck jump terhadap peningkatan kemampuan smash pada ekstrakurikuler bola voli putra SMK N 1 Kota Jambi. Berdasarkan pengujian hipotesis kelima = 0.14, = 2.78 dengan demikian . Hal ini berarti Ho diterima dan Ha ditolak. Dengan demikian dapat disimpulkan bahwa tidak terdapat pengaruh yang signifikan dari latihan double leg boun terhadap peningkatan kemampuan smash pada ekstrakurikuler bola voli putra SMK N 1 Kota Jambi. Berdasarkan pengujian hipotesis keenam = 0.38, = 2.31 dengan demiki-an . Hal ini berarti Ho diterima dan Ha ditolak. Dengan demikian dapat disimpulkan bahwa latihan knee tuck jump tidak lebih besar pengaruhnya dibandingkan latihan double leg bound terhadap peningkatan kemampuan smash dalam permainan bola voli pada ekstrakurikuler bola voli putra SMK N 1 Kota Jambi.ABSTRACT The ability both physical and technical in volleyball game is really important to be mastered, and one of the aspects is limbs muscle and spike skill. Spike is one of the technique which is frequently used in a volleyball game, and a well-trained limbs muscle is vitally needed in order to do spike properly. This research aims for knowing the difference of Knee Tuck Jump Training and Double Leg Bound Training Effect towards the escalation of limbs muscle’s power and Spike’s skill in extracurricular volleyball program for male in SMK N 1 Jambi. Data analysis which is used is statistical calculation with hypothetical test or “t-test”. Based on the first test, 3.56  = 2,78, it means that  > . It also means that  is rejected and is accepted. Furthermore, it can be concluded that there is a significant effect attained from knee tuck jump training towards the escalation of limbs muscle power in extracurricular volleyball program for male students in SMK N 1 Jambi. Based on the second test, 10.58  = 2,78, it means that  > . It also means that  is rejected and is accepted. Furthermore, it can be concluded that there is a significant effect attained from double leg bound training towards the escalation of limbs muscle power in extracurricular volleyball program for male students in SMK N 1 Jambi. Based on the third test, -0.50  = 2,31, it means that  < . It also means that  is accepted and  is rejected. It also means that the knee tuck jump training contributes better than double leg bound training towards the escalation of limbs muscle power in extracurricular volleyball program for male students in SMK N 1 Jambi. Based on the fourth test, -0.19  = 2,78, it means that  < . It also means that  is accepted and  is rejected. It can be concluded that there is no significant effect from knee tuck jump training towards the escalation of limbs muscle power in extracurricular volleyball program for male students in SMK N 1 Jambi. Based on the fifth test, 0.14  = 2,78, it means that  < . It also means that  is accepted and  is rejected. It can be concluded that there is no significant effect from double leg bound training towards the escalation of limbs muscle power in extracurricular volleyball program for male students in SMK N 1 Jambi. Based on the sixth test, 0.38  = 2,31, it means that  < . It also means that  is accepted and  is rejected. It can be concluded that knee tuck jump training does not have bigger effect than double leg bound training towards the escalation of limbs muscle power in extracurricular volleyball program for male students in SMK N 1 Jambi.

scholarly journals MUTU LAYANAN AKADEMIK SEBAGAI DETERMINAN KEPUASAN MAHASISWA

2016 ◽  
Vol 1 (1) ◽  
pp. 136
Author(s):  
Nadira Martasubrata ◽  
Suwatno Suwatno
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Student Satisfaction ◽  
Significant Influence ◽  
Business Education ◽  
Likert Scale ◽  
Scale Model ◽  
Survey Method ◽  
Academic Service Quality ◽  
Simple Regression

Penelitian ini bertujuan untuk memperoleh gambaran mengenai tingkat mutu layanan akademik dan tingkat kepuasan mahasiswa, juga untuk menganalisis pengaruh mutu layanan akademik terhadap kepuasan mahasiswa. Penelitian ini menggunakan metode eksplanatory survey. Teknik pengumpulan data dalam penelitian ini menggunakan angket dengan model skala likert. Responden dalam penelitian ini berjumlah 348 mahasiswa salah satu universitas di Bandung. Teknik analisis data menggunakan regresi sederhana. Berdasarkan hasil penelitian, tingkat mutu layanan akademik berada pada kategori sedang, dan tingkat kepuasan mahasiswa berada pada kategori sedang. Dari hasil analisis regresi sederhana menunjukan bahwa mutu layanan akademik berpengaruh positif dan signifikan terhadap kepuasan mahasiswa. Dengan demikian lembaga perlu meningkatkan mutu layanan akademik agar kepuasan mahasiswanya pun meningkat.Kata Kunci: mutu layanan akademik, kepuasan mahasiswaACADEMIC SERVICE QUALITY AS DETERMINANT OF STUDENT SATISFACTIONThe aim of this research is to obtain an overview of the level of academic service quality and student satisfaction in Faculty of Economic and Business Education, also to analyze the influence of academic service quality on student satisfaction. This research used explanatory survey method. The data were obtained used questionnaire with likert scale model. The respondents in this reseach were 348 student of university in Bandung.  The data was analyzed by using simple regression. The result of the data analysis revealed that academic service quality was classified as middle category, also student satisfaction classified as middle category. Based on the analyzed of simple regression, the result revealed that academic service quality has the positive and significant influence toward student satisfaction. Thus the organization need to improve academic service quality that the student satisfaction is also improve.Keywords: academic service quality, student satisfaction

scholarly journals Peran Kualitas Layanan Dalam Menciptakan Loyalitas Mahasiswa

2020 ◽  
Vol 2 (1) ◽  
pp. 10-27
Author(s):  
Dewa Nyoman Benni Kusyana ◽  
Putu Atim Purwaningrat ◽  
Milla Permata Sunny
Keyword(s):  
Higher Education ◽  
Quality Of Service ◽  
Service Quality ◽  
Student Satisfaction ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Five Dimensions ◽  
Student Loyalty ◽  
Education Service

Quality of service plays an important role in the world of education, especially higher education, although there is still debate about the position of students as customers, but it is believed that the quality of service in higher education plays an important role in ensuring the survival of a university. The purpose of this study was to determine the effect of higher education service quality on the satisfaction and loyalty of FEBP UNHI students. The model of higher education service quality used in this study is HEdPERF which consists of five dimensions namely academic aspects, non-academic aspects, reputation, access, and program issues. The sample used was 119 students from management and accounting study programs with simple random sampling technique, and the analysis technique used was path analysis. The results obtained were (1) HEdPERF had a positive but not significant effect on student loyalty, (2) HEdPERF had a positive and significant effect on student satisfaction, (3) satisfaction had a positive and significant effect on student loyalty, and (4) satisfaction mediated the effect of HEdPERF on student loyalty.

scholarly journals ANALISIS MEDIASI PRESTASI BELAJAR PADA PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN MAHASISWA (STUDI PADA MAHASISWA UNIVERSITAS ISLAM MALANG).

2020 ◽  
Vol 5 (1) ◽  
pp. 31
Author(s):  
Fuji Santoso
Keyword(s):  
Information System ◽  
Information Systems ◽  
Data Analysis ◽  
Service Quality ◽  
Student Satisfaction ◽  
Survey Methods ◽  
Service Reliability ◽  
Learning Achievement ◽  
Assurance Services ◽  
Software Program

Tujuan penelitian ini untuk Menganalisis Mediasi Prestasi Belajar Pada Pengaruh Kualitas Layanan Terhadap Kepuasan Mahasiswa (Studi Pada Mahasiswa Universitas Islam Malang). Dimana Kualitas Layanan sebagai variabel X terdiri dari enam variabel, yaitu Layanan Fisik (tangible), Kehandalan (reability), Ketanggapan (responsive), Jaminan (assurance), Empati (empathy) dan System Informasi. Populasi dalam penelitian ini adalah seluruh Mahasiswa UNISMA. Maka penelitian ini adalah penelitian Kuantitatif, yang menggunakan metode survai dengan mengambil sampel dari suatu populasi dan menggunakan angket atau kuesioner sebagai alat pengumpul data yang utama, dengan jumalah 175 responden. Teknik analisis data dalam penelitian ini menggunakan Uji instumen, Uji Normalitas, Analisis Data, Uji Hipotesis Uji t dan Sobel. software Program SPSS versi 16 For Windows.Hasil penelitian menunjukkan bahwa Kualitas Layanan Fisik (tangible), Layanan Kehandalan (reability), Layanan Ketanggapan (Responsive), layanan jaminan (assurance) dan Layanan Empati (empathy) tidak berpengaruh dan tidak signifikan terhadap Prestasi Belajar, hanya Layanan Kehandalan (reability) berpengaruh dan signifikan terhadap Prestasi Belajar. Hasil penelitian menunjukkan bahwa layanan fisik (tangible), layanan kehandalan (reability), Layanan Ketanggapan (Responsive), layanan jaminan (assurance) dan Layanan Empati (empathy) tidak berpengaruh dan tidak signifikan terhadap Kepuasan Mahasiswa hanya Layanan informasi system yang berpengaruh dan signifikan terhadap Kepuasan Mahasiswa. Hasil penelitian menunjukkan bahwa Prestasi Belajar berpengaruh dan signifikan terhadap Kepuasan Mahaiswa. Prestasi Belajar Tidak Memediasi Pengaruh Kualitas Layanan layanan fisik (tangible), Layanan Ketanggapan (Responsive), layanan jaminan (assurance), Layanan Empati (empathy) dan informasi syst.em Pada Kepuasan Mahasiswa, Prestasi Belajar Memediasi Pengaruh Kualitas Layanan Kehandalan (reability) Pada Kepuasan Mahasiswa. Kata Kunci: Layanan, Fasilitas, Layanan Fisik, Kehandalan, Ketanggapan, Jaminan, Empati, System Informasi, Prestasi Belajar dan Kepuasan Mahasiswa. The purpose of this study is to Analyze the Mediation of Learning Achievements in the Effect of Service Quality on Student Satisfaction (Study of Malang Islamic University Students).  Where Service Quality as variable X consists of six variables, namely physical services, reliability, responsiveness, assurance, empathy and information systems.  The population in this study were all UNISMA students.  So this research is quantitative research, which uses survey methods by taking samples from a population and using questionnaires or questionnaires as the main data collection tool, with a total of 175 respondents.  The data analysis technique in this study used the Instrument Test, Normality Test, Data Analysis, Test of Hypothesis T and Sobel.  SPSS version 16 For Windows software program. The results showed that the quality of physical services, service reliability, service responsiveness, assurance services and services Empathy had no effect and were not significant towards Learning Achievement, only the service Reliability influential and significant to Learning Achievement.  The results showed that tangible services, reliability services, responsiveness services, assurance services and Empathy services did not influence and were not significant towards Student Satisfaction, only information system services that had an effect on and significantly affected Student Satisfaction.  The results of the study showed that Learning Achievement had significant and significant effect on Student Satisfaction.  Learning Achievement Does Not Mediate the Effect of Physical Service Quality, Responsiveness, Assurance services, Empathy Service and information system on Student Satisfaction, Learning Achievement Mediates the Effect of Service Quality Reliability on Student Satisfaction. Keywords: Services, Facilities, Physical Services, Reliability, Responsiveness, Assurance, Empathy, Information Systems, Learning Achievement and Student Satisfaction.

scholarly journals PENGARUH KUALITAS PELAYANAN KOPERASI TERHADAP KEPUASAN ANGGOTA KOPERASI SIMPAN PINJAM (KSP) BHAKTI LESTARI KECAMATAN SUNGAI TEBELIAN

2019 ◽  
Vol 4 (2) ◽  
pp. 89-98
Author(s):  
Enny Khuswati ◽  
Dessy Triana Relita
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Service Quality ◽  
Random Sampling ◽  
Quantitative Research ◽  
Sampling Method ◽  
Simple Random Sampling ◽  
T Test ◽  
Validity And Reliability

Abstract:This study aims to determine how the influence of service quality on member satisfaction. This research is quantitative research. The population in this study were 503 members of the Bhakti Lestari Savings and Credit Cooperative who addressed the Merarai Satu Village, Sungai Tebelian District, Sintang Regency. The number of samples in this study were 80 respondents, the sampling method  Used was Simple Random Sampling. Data analysis was first carried out by looking for validity and reliability, contribution tests, and classic assumption tests. The results showed that the quality of service affects the satisfaction of members of the Cooperative Bhakti Lestari with the results of the t test, obtained a t count of 8.774 is greater than (>) t table of 1.990 and the value of Sig. 0,000 <0.05.Keywords: Service Quality, Member SatisfactionAbstrak: Penelitian ini bertujuan untuk mengetahui bagaimana pengaruh kualitas pelayanan terhadap kepuasan anggota. Penelitian ini termasuk jenis penelitian kuantitatif.Populasi pada penelitian ini adalah anggota Koperasi Simpan Pinjam (KSP) Bhakti Lestari sebanyak 503 orang yang beralamatkan di Desa Merarai Satu, Kecamatan Sungai Tebelian, Kabupaten Sintang.Jumlah sampel dalam penelitian ini sebanyak 80 responden, metode pengambilan sampel yang digunakan adalah Simple Random Sampling.Analisis data terlebih dahulu dilakukan dengan mencari validitas dan reliabilitas, uji kontribusi, serta uji asumsi klasik. Hasil penelitian menunjukkan bahwa kualitas pelayanan berpengaruh terhadap kepuasan anggota Koperasi Bhakti Lestari dengan hasil uji t, diperoleh nilai thitung 8,774 lebih besar dari (>) ttabel 1,990dan nilai Sig. 0,000 < 0,05Kata Kunci: Kualitas Pelayanan, Kepuasan Anggota

scholarly journals An Analysis of EFL Students’ Difficulties in Writing At The Second Grade of SMAN 1 Wundulako

Tamaddun ◽  
2019 ◽  
Vol 18 (2) ◽  
pp. 81-109
Author(s):  
Bimas Reskiawan ◽  
Nasmah Riyani ◽  
Satriyani Satriyani
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Data Reduction ◽  
Research Question ◽  
Second Grade ◽  
Data Display ◽  
The Third ◽  
Content Organization ◽  
Efl Students

This research was conducted to investigate the most difficult aspect faced by students in writing. The research question addressed in this research was: “what is the most difficult aspect faced by the students in writing?”.The design of this research was a case study. In conducting this research, the researcher took class XI IPA 1 of SMAN 1 Wundulako as a subject of the research with considerable that the class have the low est score in writing. The researcher used two kinds of data collection. They were questionnaire and interview.  The sample of the research was class IX IPA 1 which consisted of 28 students. While in analyzing the data, the researcher analyzed the data of questionnaire by using the formula which proposed by Nazir and for the data of interview the researcher used technique of data analysis proposed Ngabut such as data reduction, data display and verifying and conclusion. In representing the analysis, it was found out that the students of SMAN 1 Wundulako especially in the second grade class XI IPA 1 got four difficulties in writing. They were content organization vocabulary and grammar. From four aspects of three components, the vocabulary mastery aspect was considered as the difficult aspects that faced by the students in writing. The third statement of vocabulary aspect in the questionnaire was a  difficulties that often faced by the students. It was shown by the result of questionnaire and interview with the percentage  3,53  mean  and  writng  test     also  to  support  its  students  lack vocabulary, its concluded students of SMAN 1 Wundulako difficulties in writing.

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