International Standardization in Tourism Services

2022 ◽  
pp. 212-229
Author(s):  
Petr Houska ◽  
Zdenka Petru
Keyword(s):  
Tourism Industry ◽  
International Standards ◽  
Free Movement ◽  
International Tourism ◽  
Tourism Sector ◽  
International Standardization ◽  
Tourism Services

The aim of this chapter is to draw attention to the importance of international standardization in tourism services with a view to the elimination of barriers to free movement of tourism services and its importance for consumers: visitors in tourism, when the international standards encourage consumers responsibility, enforce their legitimate demands, expectations, safety, and security. This contribution also describes the basic guidelines to prevent the spread of coronavirus in the tourism industry. These measures will contribute to the recovery of the tourism sector and restore the confidence of the traveler. Furthermore, the measures emphasize the possibilities of greater acceptance of international standards for tourism services in the post-COVID-19 period. They will also contribute to faster renewal of individual sectors/tourism services. At the same time, they contribute to reopening and engaging individual destination/countries in international tourism.

Strategic map for the development of tourism industry in the Republic of Azerbaijan

2020 ◽  
Vol 1 (1) ◽  
pp. 102-107
Author(s):  
Ulfat Aliyev ◽  
Keyword(s):  
Tourism Industry ◽  
High Quality ◽  
Local Markets ◽  
Tourism Sector ◽  
The Republic ◽  
Tourism Services

The article highlights the important role of tourism in the development of specialized tourism industry in the Republic of Azerbaijan. The Strategic Roadmap aims to support the development of the tourism sector within the stipulated time, providing high quality and competitive tourism services in international and local markets.

scholarly journals SCIENTIFIC-APPLIED ASPECT OF MANAGEMENT OF INTERNATIONAL TOURISM DEVELOPMENT IN MODERN CONDITIONS

2021 ◽  
pp. 23-35
Author(s):  
Artem Mekhovych
Keyword(s):  
Sustainable Development ◽  
Tourism Industry ◽  
Economic Life ◽  
International Tourism ◽  
Applied Aspect ◽  
Tourism Sector ◽  
The World ◽  
The Future ◽  
The Impact ◽  
Further Development

The article considers the main problems affecting the development of international tourism and predicts the further development of the situation. The growing tourist flow has contributed to the intensification of entrepreneurship in all sectors of the economy, capitalization of assets, job creation, economic and social growth. In 2019, the global tourism industry provided about 330 million jobs, equivalent to 10.3% of total employment. The COVID-19 pandemic has caused an unprecedented crisis in the tourism industry. The flow of tourists in the world has decreased by about 65%. In January-September 2020 alone, the number of international revenues decreased by 70%.This has resulted in the loss of $ 730 billion and more than 120 million jobs. It is noted that in modern conditions there are possible directions of development of inbound and domestic tourism, which are an important factor influencing the economy, but the weakening of external restrictions and lack of competitive service in the Ukrainian tourism industry will contribute to further development of international tourism. Those countries in which tourism occupies a significant share in GDP, are interested in attracting tourists as soon as possible and are ready to promptly implement all necessary anti-epidemic measures in the tourist infrastructure. For the Ukrainian government today, such a strategy is not a priority. Based on this, it is proved that the essence of the scientific and applied aspect of managing the development of international tourism is based on the theory of large business cycles and the theory of prediction. It was emphasized that the world crises ended sooner or later and a new round of development began. The task of mastering the forces of socio-economic life and subordinating them to the conscious, planned leadership of the state, as well as constructive and continuous social dialogue between the government and social partners, is the next practical transformation of today. The program of conscious organizational and regulatory steps should be knowledge, anticipation and action plan. When developing an anti-crisis plan to overcome the impact of COVID-19 on the tourism sector in Ukraine, it is necessary to take into account the recommendations of the Global Crisis Committee on Tourism, namely: crisis management and job preservation; support for self-employed workers; providing incentives and implementing appropriate state policy in the field of international tourism. In predicting the future development of the situation, more attention should be paid to the role of the tourism sector in the country's economy and the achievement of sustainable development goals; develop plans for preparedness for the challenges of the future and use this opportunity to move to sustainable development of tourism facilities.

scholarly journals STUDY OF RISKS IN THE INTERNATIONAL MARKET OF TOURIST SERVICES CAUSED BY THE PANDEMIC AND PLANNING OF MEASURES TO OVERCOME THE CRISIS BY INCREASING THE LEVEL OF PROFESSIONAL MOTIVATION OF STAFF

2021 ◽  
Author(s):  
Оlena Voskresenska ◽  
Anastasiia Hlynska ◽  
Viktoria Shuklina
Keyword(s):  
International Market ◽  
Tourism Industry ◽  
International Tourism ◽  
Effective Work ◽  
Economic Methods ◽  
Tourism Sector ◽  
Analysis Of Dynamics ◽  
Personalized Approach ◽  
High Level ◽  
The Impact

The article considers the risks of the international market of tourist services in a pandemic and measures to overcome the crisis by increasing the level of professional motivation of staff. Study of losses of the tourism sector in the EU in April-May 2020. Decrease in EU revenues in June 2020. The impact of risks on the development of the international tourism industry from the implementation of anti-epidemic measures with COVID-19. Uncertainty and the predominant risks and duration of pandemic constraints are key to determining losses in this sector. The reasons for job losses in the tourism industry during the study period are investigated. The analysis of dynamics of outbound tourism for the period of introduction of quarantine restrictions is carried out. The reasons for the decline in demand for domestic tourism have been identified. The negative dynamics in the labor market of the tourism industry and its cause are determined. The expediency of Ukraine’s participation in international tourism relations has been proved. The tourism industry of Ukraine has been studied and the priority directions of its development that have developed under the current conditions have been revealed. The level of employment during the implementation of measures caused by the pandemic was studied. It is determined that an important problem is the high level of informal employment in the tourism industry. It was found that in the current situation in Ukraine at the current stage of its development, the problem of raising the level of professional motivation of staff has become important, because solving the challenges facing society is possible only if you create an appropriate motivational framework that can motivate employees to effective work. It is proved that in modern conditions in Ukraine at the present stage of its development the problem of increasing the level of professional motivation of staff has become important, because solving problems facing society is possible only if you create an appropriate motivational base that can motivate employees to work effectively. The efficiency of economic and non-economic methods of motivation of tourism workers is compared. The expediency of using a personalized approach to the choice of methods of professional motivation of employees is determined. Ways out of the crisis by increasing the level of professional motivation of staff are proposed.

scholarly journals FORECASTING OF THE TOURISM INDUSTRY DEVELOPMENT AND THE COVID-19 PANDEMIC CONSEQUENCES: GEOGRAPHICAL AND INTERNATIONAL ORIENTATION

2021 ◽  
Vol 2 (2) ◽  
pp. 54-61
Author(s):  
Olesia Iastremska ◽  
Oleksandra Kononova
Keyword(s):  
Global Market ◽  
Tourism Industry ◽  
International Travel ◽  
International Tourism ◽  
The European Union ◽  
Negative Consequences ◽  
Intersectoral Cooperation ◽  
Tourism Sector ◽  
The World ◽  
Domestic Tourism

Restrictions on transportation between countries because of lockdown caused by the prevalence of morbidity COVID-19 have slowed down economic activity worldwide. Therefore, in this paper, we examine and estimate the short-term economic impact of the COVID-19 pandemic on the global market situation in terms of the international tourism industry. The purpose of the study is to analyze the current economic situation of the world tourism sector, which suffered the most because of the COVID-19 pandemic, determine the main tourist flows (inbound and outbound tourism), and identify main tourism trends that characterize travel and tourism in 2020, to form practical directions for improving the tourism industry, domestic tourism in particular. This article analyzes the dynamics of international touristic destinations for the period 2019-2020, with regard to the pre-pandemic period and during the COVID-19 lockdown. Also, the dynamics of destinations of international tourists by different regions and the world in general for different types of travel limitations in 2020 are analyzed. It is detected an enhancement in percentage change of tourism destinations from July 2020 because the world began to open up to international tourism, mainly in the European Union. In this article, it is considered that the implementation of travel restrictions is clearly affected international travel. The dynamic of the international tourists’ destinations with a complete/partial closure of borders and other restrictions by region in 2020 during the COVID-19 pandemic are analyzed. The major trends in the tourism sector during the coronavirus crisis are highlighted. The main practical directions for the resuscitation of the tourism industry have been formed, which will have to reduce the negative consequences of the COVID-19 pandemic and created a basis for increasing the competitiveness of domestic tourism. It is determined that support for the development of the tourism industry at the central and local levels should be based on the expected preferences of tourists and the risk of using illegal resorts with the possibility of infection. The article examines the main problems of the tourism sphere of Ukraine, which arise as a result of the introduction of measures to overcome the coronavirus pandemic in the world and in Ukraine in particular. Using the experience of other countries and international recommendations, measures for intersectoral cooperation in the context of increased epidemic risks are proposed. The article reveals the peculiarities of the development of the tourist sphere of Ukraine in the conditions of increased epidemic risks. Modern tendencies of functioning of the tourist sphere of the country are investigated. The tourism sector is suffering on a global scale due to the implementation of measures to overcome the coronavirus pandemic and the uncertainty of further development of the situation. According to various scenarios, in 2020 the volume of international tourist arrivals is expected to fall by 58-78% compared to last year. According to experts, the recovery of demand to the level of 2019 will take at least two years. According to experts, the sphere of tourist services of the coronavirus crisis period will be characterized by giving consumers priority in terms of choice of shorter rest periods, a predominance of individual movement and individual accommodation, choice of health, sea, and rural tourism.

scholarly journals DEVELOPMENT OF TOURIST SERVICES MARKET UNDER THE CONDITIONS OF HYBRID THREATS: EUROPEAN EXPERIENCE FOR UKRAINE

2021 ◽  
Vol 2021 (3) ◽  
Author(s):  
M. Domashenko ◽  
V. Shkola ◽  
O. Kotenko ◽  
V. Domashenko
Keyword(s):  
Tourism Development ◽  
State Level ◽  
Tourism Industry ◽  
International Standards ◽  
Development Cooperation ◽  
European Countries ◽  
International Tourism ◽  
Innovative Development ◽  
European Experience ◽  
Hybrid Threats

The article is devoted to the formulation of recommendations for management of potential for innovative development of the tourist services market in Ukraine on the basis of existing experience of European countries. The mathematical model of innovative development of tourist services market in Ukraine with account of potential of innovative development of the branch and scenarios of influence of risks and threats, and the graphic representation of possible trajectories of development of tourist services market with account of influence of risks and threats (both actual and potential) and with different values of control parameters are proposed. The importance of development of the tourist services market for the national economy of Ukraine is considered; the necessity of the European experience implementation for increase of the tourist industry potential is substantiated; a number of negative factors in the development of the tourist services market in Ukraine is analyzed, which include: the spread of the virus COVID-19; strengthening of hybrid threats; loss of tourist, historical and cultural, recreational potential of the occupied territories; military actions in the east of the country political and economic instability in the country; the absence of investment programs for tourism development in Ukraine on the basis of rational ecologically balanced use of natural, historical, and cultural tourist potential; the low quality of tourist infrastructure, communications and staff training; the low competitiveness of the tourism industry. The peculiarities of transnationalization of international tourism business, current trends of the international tourism development in the context of the European market of tourist services are considered in the article. Based on the experience of European countries, the priority areas of innovative development of the tourist services market in Ukraine are identified. Ways to regulate the regulatory framework for tourism in Ukraine, namely: the creation of funds at the state level for tourism development; cooperation of Ukraine in the field of tourism, creation of programs of innovative development; compliance of Ukrainian legislation with international standards; ensuring the protection of tourists' rights; creation and introduction of innovations in the industry; simplification of the process of obtaining visas and crossing the border; strengthening cybersecurity.

scholarly journals COVID-19: Opportunity or threat for European tourism

TIMS Acta ◽  
2020 ◽  
Vol 14 (2) ◽  
pp. 93-101
Author(s):  
Patricia Ardeljan ◽  
Laura Cismaș ◽  
Vera Medić
Keyword(s):  
Prediction Models ◽  
Sustainable Tourism ◽  
Tourism Industry ◽  
International Tourism ◽  
Analytical Prediction ◽  
Global Pandemic ◽  
Tourism Sector

International and European tourism underwent a constant and almost unprecedented development in the last decades. In 2018, international tourism displayed the ninth year of consecutive growth that exceeded even the increase of world GDP according to UNWTO data. This ascending trend continued in 2019, and the perspectives were promising according to predictions. The beginning of 2020 brought with it the outspread of a global pandemic and one of the most sensitive industries proved to be the industry of tourism and travel. The pandemic is from this perspective an opportunity for reconsidering the criteria for ensuring sustainable tourism while it proved the frailty of the entire tourism sector. The paper presents a brief analysis of the developments in international tourism, especially regarding European tourism in the pre-pandemic context. It is based on the principles of sustainability that should govern this industry and perceive the opportunities or threats of this pandemic. Regarding the methodology, we used the main available data and discussed the current analytical prediction models, because COVID-19 has changed and will continue to change the tourism industry.

The Evolving Value of eTourism for Suppliers and Visitors

2016 ◽  
pp. 1611-1636
Author(s):  
João V. Estêvão ◽  
Maria João Carneiro ◽  
Leonor Teixeira
Keyword(s):  
Business Processes ◽  
Tourism Industry ◽  
The Internet ◽  
Demand Side ◽  
Tourism Sector ◽  
Use Of The Internet ◽  
Destination Management Organizations ◽  
Tourism Services

The tourism industry is known to have an extensive use of the Internet, both on the supply and on the demand side. The steady and fast emergence of the Internet has dramatically changed the business processes within the sector, forcing suppliers and intermediaries to adapt to a scenario in which visitors have multiple and more flexible choices regarding the search, planning, booking, and purchase of tourism services and products. This chapter explores the main impacts and trends that the dynamic use of the Internet within the tourism sector—the so-called eTourism—has originated in each of the sector's main stakeholders, including suppliers, intermediaries, destination management organizations, and tourists.

Australian Tourism Industry Policy: A New View

1997 ◽  
Vol 3 (4) ◽  
pp. 361-377 ◽  
Author(s):  
Harry Clarke
Keyword(s):  
Market Power ◽  
Tourism Industry ◽  
International Tourism ◽  
External Costs ◽  
Rent Extraction ◽  
Organization And Management ◽  
Economic Rationale ◽  
National Market ◽  
Tourism Sector ◽  
Industry Policy

An economic rationale for Australian public sector involvement in the management of tourism can be established on two grounds. First, there are resource/environmental and public good issues contingent on the external costs associated with Australia's domestic and international tourism. Second, there are rent extraction and marketing issues stemming from Australia's destination uniqueness and the consequent existence of national market power in the provision of international tourism. Analysis of this joint rationale for policy activism suggests a form for appropriate policies and a functional separation in the organization and management of policy. While some of the present discussion is specific to Australia, the viewpoint developed here is relevant to any economy with a substantial tourism sector.

Portuguese tourism: How to share success?

2018 ◽  
Vol 10 (6) ◽  
pp. 705-711 ◽  
Author(s):  
Jorge Costa ◽  
Silva Carvalho ◽  
Daniela Rodrigues
Keyword(s):  
Round Table ◽  
Tourism Industry ◽  
International Travel ◽  
International Tourism ◽  
Round Table Discussion ◽  
Content Type ◽  
Travel And Tourism ◽  
Current State ◽  
Tourism Sector ◽  
Challenges And Opportunities

Purpose The purpose of this paper is to draws on the main conclusions of an International Tourism Forum Round Table discussion, attended by representatives of the main entities of the tourism sector in Portugal as well as international travel and tourism specialists. The authors identify the importance of making travel and tourism growth sustainable and discuss how success approaches can be shared more widely. Design/methodology/approach The main conclusions resulting from the International Tourism Forum Round Table are presented and discussed. The event was organised by the Institute for Tourism Planning and Development (IPDT), with Sponsorship support from the Solverde Group, under the theme: “Tourism in 2018: How to Share Tourism Success”. Findings Participants in the International Tourism Forum Round Table concluded that the tourism industry worldwide and in Portugal in particular, is facing major challenges that calls for innovative ways of managing the tourist experience. Several questions regarding tourism have been discussed, including desertification in some inland cities and villages. Originality/value This paper provides knowledge about the current state of Portuguese tourism, its challenges and opportunities and identifies innovative ways and likely solutions for drawing tourists to other regions of the country – beyond the major cities.

scholarly journals Innovations and Online Marketing Services Trends in Albanian Tourism Sector

2016 ◽  
Vol 1 (1) ◽  
pp. 22
Author(s):  
Elton Noti ◽  
Brunela Trebicka
Keyword(s):  
Tourism Industry ◽  
Online Marketing ◽  
Communist Regime ◽  
The Internet ◽  
Economic Sectors ◽  
The Balkans ◽  
Tourism Sector ◽  
Tourism Resources ◽  
Tourism Enterprises ◽  
Tourism Services

Albania is a rich country with a lot of nature and cultural tourism resources situated in the in the Balkans region where there are much opportunities for developing different types of tourism. After a long period of transition, since the fall of the communist regime in 1990, the tourism industry began to be considered as one of the economic sectors with potential for development in the future. But, tourism enterprises had to be faced with a high competition from other countries in the region and a lack of experience in the field of tourism services. This study aims to identify the attitudes of senior management of tourism enterprises (Accommodation units, Travel Agencies and Restaurants) on the adoption of new services on the Internet, the use of ICT to sell the services offered and how much they were aware of the benefits that online marketing brought using their websites etc. To realize the aim, are raised the research questions and hypotheses. The research instrument used was a questionnaire. The sample consisted of N = 208 participants, representatives of tourism enterprises at five districts of Albania, respectively: Tirana, Durres, Shkodra, Vlore and Saranda .The results show that the entrepreneurs/managers make a very good job for the creation of new services via the Internet, also they support significantly the use of ICT-s to sell their services, they were aware of the benefits that brought a website to the marketing of tourism services and there was a great interest to learn more about the internet.

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