scholarly journals Customer satisfaction level towards credit card

2020 ◽  
Vol 5 (2) ◽  
Author(s):  
Vuong Duc Hoang Quan
Keyword(s):  
Customer Satisfaction ◽  
Correlation Analysis ◽  
Small Proportion ◽  
Credit Card ◽  
Descriptive Analysis ◽  
Credit Cards ◽  
Satisfaction Level ◽  
Large Space ◽  
Independent Variable ◽  
The Relationship

The use of credit card plays a very important role in online purchasing and contributes significantly to the economy of one nation. Due to the under-developed infrastructure and purchasing habit, credit card transaction still takes a very small proportion and promises a very large space to develop. The purpose of this research is to measure customer satisfaction towards the credit cards they are using. Applying the Five Broad Dimensions theory, the research forms a survey that fits into the Five Broad Dimensions. There are two main analyses completed in the research including descriptive and correlation. The descriptive analysis is conducted to point out some specific areas in which banks or card providers need to pay more attention. The correlation analysis is to find out how strong the relationship between each independent variable and the dependent variable. Finally, the conclusion and recommendation will summarize the key findings of the research and give suggestions to the card issuers.

scholarly journals PERTANGGUNG JAWABAN PIDANA CARDING TERHADAP PENGGUNA KARTU KREDIT

2021 ◽  
Vol 14 (2) ◽  
pp. 206-217
Author(s):  
Nur Muchammad Ivan Firmansyah ◽  
Luki Nurfanto
Keyword(s):  
Credit Card ◽  
Criminal Responsibility ◽  
Descriptive Analysis ◽  
Credit Cards ◽  
Customer Data ◽  
Card Number ◽  
Independent Variable ◽  
Authentication System ◽  
Online Stores ◽  
Definition Of

AbstractThe purpose of the study was to determine the form of criminal responsibility and the prevention of carding crimes in Indonesia. The research method used in this study was descriptive analysis. Descriptive because it describes the conditions that become the independent variable and the dependent variable which is the basis of the problems discussed. The definition of carding itself is a form of crime that uses other people's credit cards to spend without the knowledge of the owner. Carding is a form of crime using someone else's credit card number to spend without the knowledge of the rightful owner. Transactions are usually carried out electronically. Carding itself is a criminal act that is illegal interception or physically tapping customer data or credit card owners, meaning to shop at online stores. This mode can occur due to the weakness of the authentication system used to ensure the identity of ordering goods at online stores.Keywords: carding; credit card; criminal liabilityAbstrakTujuan penelitian untuk mengetahui bentuk pertanggungjawaban pidana dan penanggulangan tindak pidana carding di Indonesia Metode penelitian yang digunakan dalam penelitian ini adalah deskriptif analistis. Deskriptif karena menggambarkan kondisi-kondisi yang menjadi variabel independen dan variabel dependen yang merupakan dasar dari permasalahan yang dibahas. Pengertian dari carding itu sendiri adalah suatu bentuk kejahatan yang menggunakan kartu kredit orang lain untuk dibelanjakan tanpa sepengetahuan pemiliknya. Carding adalah bentuk kejahatan menggunakan nomor kartu kredit orang lain untuk dibelanjakan tanpa sepengetahuan pemiliknya yang sah. Transaksi lazimnya dilakukan secara elektronik. Carding sendiri merupakan tindak pidana yang bersifat illegal interception atau menyadap data nasabah atau pemilik kartu kredit secara fisik artunya untuk belanja di toko online. Modus ini dapat terjadi akibat lemahnya sistem otentikasi yang digunakan dalam memastikan identitas pemesanan barang di toko online.

Customers’ Satisfaction Level of Islamic Banking Service in Kelantan, Malaysia

2021 ◽  
Vol 12 (3) ◽  
pp. 489-496
Author(s):  
Aminah Osman Et.al
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Descriptive Analysis ◽  
Simple Random Sampling ◽  
Islamic Banking ◽  
Satisfaction Level ◽  
Banking Service ◽  
Quantitative Analysis Method ◽  
Banking Institution ◽  
The Relationship

This study aimed to identify the customers’ satisfaction level of Islamic banking in Kelantan. Specifically, this study tested the relationship between customer satisfaction and service quality in the districts of Machang and Tanah Merah, Kelantan, using the CARTER model. It utilized the quantitative analysis method involving the descriptive analysis and inferential analysis. The respondents were 384 customers of Islamic banking in Kelantan by using a simple random sampling method. The findings indicated that all the service quality variables such as compliance, reliability, assurance, tangibles, empathy, and responsiveness had a correlational relationship with customer satisfaction influence. However, based on the regression analysis, it was found that only the responsiveness, empathy and reliability variables were significant in influencing customer satisfaction. As such, the Islamic banking institution should upgrade its service quality, especially in the aspects of responsiveness, empathy, and reliability.

scholarly journals The Relationship between Reputation, Customer Satisfaction, Trust, and Loyalty

2014 ◽  
Vol 4 (3) ◽  
pp. 368 ◽  
Author(s):  
Roshana Gul
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Significant Relationship ◽  
Positive Sign ◽  
Medical College ◽  
Independent Variable ◽  
Relationship Of ◽  
The Relationship ◽  
Self Administered Questionnaire

Though a lot of studies have been done to conclude customer loyalty as dependent variable but still there is a vast margin of researches to be conducted in future in different spheres of this construct. On the other hand the truth of the importance of customer loyalty as an enduring asset cannot be falsified. It is fundamental for organizations to build up long term and mutual beneficial associations with the customers. The purpose of this research paper is to show the inter relationship of reputation, customer satisfaction and trust on customer loyalty. According to the observations reputation is the major independent variable that has significant relationship with customer satisfaction, customer loyalty, and trust. Data for this research study was taken from the Islamia University, Quaid-e-Azam Medical College, and different banks located at various geographic locations of Bahawalpur region of Pakistan. Data was collected through self administered questionnaire and analyzed by using regression through SPSS. The results have been drawn from 150 users of NISHAT LINEN and it was found that there is positive and significant relationship among reputation, customer satisfaction, trust and customer loyalty. Hence the studies give the positive sign that with the increment of reputation, customer satisfaction and trust the customer loyalty enhances.  

Materialism and Credit Card Use by College Students

2000 ◽  
Vol 86 (2) ◽  
pp. 643-652 ◽  
Author(s):  
Mary Beth Pinto ◽  
Diane H. Parente ◽  
Todd S. Palmer
Keyword(s):  
College Students ◽  
Credit Card ◽  
Credit Cards ◽  
The United States ◽  
College Campuses ◽  
Spending Patterns ◽  
Significant Difference ◽  
Students Attitudes ◽  
The Relationship ◽  
Credit Card Use

Much has been written in the popular press on credit card use and spending patterns of American college students. The proliferation of credit cards and their ease of acquisition ensure that students today have more opportunities for making more credit purchases than any other generation of college students. Little is known about the relationship between students' attitudes towards materialism and their use of credit cards. A study was conducted at three college campuses in the northeastern part of the United States where a total of 1,022 students were surveyed. Students' attitudes toward use of credit and their credit card balances were evaluated relative to their scores on Richins and Dawson's Materialism Scale (1992). Our findings suggest no significant difference between those individuals scoring high versus low on the Materialism Scale in terms of the number of credit cards owned and the average balance owed. Individuals high on materialism, however, significantly differed in terms of their uses for credit cards and their general attitude toward their use.

scholarly journals WOM as The Mediator of Marketing Mix to Customer Satisfaction in Covid-19 Pandemic

2021 ◽  
Vol 14 (2) ◽  
pp. 147-157
Author(s):  
Novi Haryati ◽  
◽  
Rosita Widya Putri ◽  
Nisrina Qotrunnada ◽  
Yafi Alam Syah ◽  
...  
Keyword(s):  
Customer Satisfaction ◽  
Structural Equation ◽  
Word Of Mouth ◽  
Descriptive Analysis ◽  
Secondary Data ◽  
Marketing Mix ◽  
Sem Analysis ◽  
Primary Data ◽  
Mediating Role ◽  
The Relationship

This study examines coffee shops’ marketing mix and its impact on customer satisfaction and word of mouth (WOM). Also, analyzing customer satisfaction mediates the relationship between the marketing mix and word of mouth. This study used a quantitative approach with 100 sampling of coffee shop’s customers across Malang City. Primary data collection is done by distributing questioner containing several questions using a Likert scale to the respondents, while secondary data is obtained from literature studies. For analyzing the data, this study applied descriptive analysis and statistical analysis employed WarpPLS 7.0 software to perform the Partial Least Squares-Structural Equation Modelling (PLS-SEM) analysis. This study proves that marketing mix has a positive and significant effect on customer satisfaction, and the same relationship was found between the marketing mix and WOM. An important finding from this study is that customer satisfaction plays a mediating role between marketing mix and word of mouth.

scholarly journals Hubungan Keseimbangan dan Koordinasi Mata Kaki Terhadap Kemampuan Menggiring Bola dalam Permainan Futsal Klub Karsa Utama Putri Wajo

2021 ◽  
Vol 8 (1) ◽  
pp. 67
Author(s):  
Muhammad Hasbillah ◽  
Herman Herman
Keyword(s):  
Regression Analysis ◽  
Significant Relationship ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Total Sample ◽  
Coefficient Of Determination ◽  
Correlational Research ◽  
Analysis Technique ◽  
Independent Variable ◽  
The Relationship

This research aims to determine the relationship between balanced and the ability to dribble, the relationship between eye-foot coordination and the ability to dribble, and the relationship between balanced and eye-foot coordination on the ability todribble in futsal game Karsa Utama Putri Wajo’s club. The research was correlational research, with the independent variable was balanced and eye-foot coordination, while the dependent variable was the ability to dribble. The population of theresearch was Karsa Utama Putri Wajo's club players and the sampling technique used was total sampling technique with the total sample was 25 players. The analysis technique used was descriptive analysis, correlation analysis, regression analysis. The results showed that 1)There was a significant relationship between balanced and the ability to dribble in Karsa Utama Putri Wajo's club players with a correlation value (r) = 0,738. 2) There was asignificant relationship between eye-foot coordination on the ability to dribble in Karsa Utama Putri Wajo's club players with a correlation value (r) = 0,553. 3) There was asignificant relationship between balanced and eye-foot coordination on the ability to dribble in Karsa Utama Putri Wajo's club player swith a correlation value (r)=0.823,and a coefficient of determination (R2) = 0.677 or equal to 67,7%. Thus, it can be concluded that there is a significant relationship between balanced and coordination of the ankle son the ability to dribble in futsal game of Karsa Utama Putri Wajo's club.

scholarly journals HUBUNGAN PARITAS DENGAN DERAJAT LASERASI JALAN LAHIR DI POLINDES JETIS LOR KECAMATAN NAWANGAN KABUPATEN PACITAN

2019 ◽  
Vol 6 (1) ◽  
pp. 48-53
Author(s):  
Etika Desi Yogi
Keyword(s):  
Correlation Analysis ◽  
Pelvic Floor ◽  
Vaginal Wall ◽  
Labor Process ◽  
Birth Process ◽  
Birth Canal ◽  
Calculation Results ◽  
Independent Variable ◽  
Relationship Of ◽  
The Relationship

For women, the perineum is very important stretching and lubricating the perineum during labor can weaken the pelvic floor muscles in the vaginal wall, trauma to the perineum also causes discomfort and pain during sexual intercourse and an estimated 85% of maternal mothers experience birth canal lacerations (Kettle and Tohil 2008). One of the fears that are often felt by pregnant women, especially third timers, is fear of being torn and afraid of sewing. Especially for mothers who have experienced it, this can make their own trauma when facing the birth process later (USU, 2006). The purpose of this study was to determine the relationship of parity to the degree of laceration of the birth pathway in Jetis Lor Polindes, Nawangan District, Pacitan Regency. The design or design in this study is correlation analysis, with the "retrospective" approach. This study analyzed the relationship of parity with the degree of laceration of the birth path in Jetis Lor Polindes, Nawangan District, Pacitan Regency. In this study, the population was all mothers giving birth at Jetis Lor Polindes, Nawangan District, Pacitan Regency. The samples in this study were all mothers giving birth at Jetis Lor Polindes, Nawangan District, Pacitan Regency. In this study by looking at the last 1 year data. In this study the independent variable is parity. In this study the dependent variable is the degree of laceration of the birth canal. Based on the calculation results of SPSS 11.5 for Windows, it was found that there was no relationship between parity and laceration degrees in the Jetis Lor Polindes, Nawangan Subdistrict, Pacitan Regency, from the results of probability (sig. 2-tailed) 0.22 <0.05.The researcher hopes that the mother will seek information and increase knowledge about the labor process, so that with good knowledge will reduce lacerations on the birth canal

scholarly journals Examining the Relationships among Product Quality, Customer Satisfaction and Loyalty in the Bamboo Institute, Dili, Timor-Leste

2020 ◽  
Vol 2 ◽  
pp. 33-44
Author(s):  
Sabino Rua ◽  
Estanislau De Sousa Saldanha ◽  
Alvaro Menezes Amaral
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Customer Loyalty ◽  
Satisfaction Level ◽  
Timor Leste ◽  
The Relationship ◽  
Customer Satisfaction And Loyalty

The objectives of this research are to test and explain the influence of product quality and customer satisfaction on customer loyalty, in addition to customer satisfaction on the relationship between product quality and customer loyalty. A total of 190 valid questionnaires were collected from costumers of Bamboo Institute in Dili, Timor-Leste, and the relationships between 3 variables were tested using SMART-PLS 3.0. The result of the study revealed that product quality and customer satisfaction influence positively and significantly on customer loyalty, and customer satisfaction fully mediate the relationship between product quality and customer loyalty. The result of study confirms that product quality and customer satisfaction are strong antecedent factors for customer loyalty. Therefore, to enhance customer loyalty, it is important to provide the product quality that meets the customer’s satisfaction level.

scholarly journals Pengaruh harga dan kualitas pelayanan terhadap kepuasan pelanggan maskapai penerbangan Batik Air Banda Aceh

2020 ◽  
Vol 9 (1) ◽  
Author(s):  
Yahya - Yahya ◽  
Zenitha - Maulida ◽  
Yusra - Yusra ◽  
Lidya - Makmur
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Confidence Level ◽  
T Test ◽  
Satisfaction Level ◽  
F Test ◽  
Independent Variable ◽  
Banda Aceh

The aim of this study is to investigate the influence of price and service quality toward the customer satisfaction of Batik Air Banda Aceh. 96 respondents of this study are collected through a questionnaire. The hypothesis was tested using multiple linear regression, F-test, and t-test, to know simultaneously and partially the influence of independent variable toward the dependent variable at a 95% confidence level (α = 0.05). The result, based on the t-test and partial test, shows that price and service quality influence the customer satisfaction level of Batik Air in Banda Aceh. Implication and suggestion also discussed in this study.

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