scholarly journals Complaining Behavior: The effect of different factors on Consumer Complaining Behavior

2013 ◽  
Vol 3 (3) ◽  
pp. 203 ◽  
Author(s):  
Anam Manzoor ◽  
Muhammad Rizwan ◽  
Mehak Nazir ◽  
Nadia Perveen

Purpose: The aim of this paper is to comprehensively understand the determinants who affect the customer intention to complain to firm through an integrated model and also the effect of those determinants on the complaint intention and the relationship of those intentions with the complaining behavior.Design/Approach/Methodology: A quantitative research method was used based on self administered questionnaire with a sample size of 171 participants collected by using convenience sample and the results were tested through regression analysis.Findings/Results: The results shows that the complaining intention and attitude towards complaint have a significant relationship with complaining behavior while prior experience and controllability to complain have an insignificant relationship with complaining behavior. Attitude towards complaint and perceived possibility of success have a significant relationship with intention to complain. The antecedent prior experience has a significant relationship with perceived possibility of success and an insignificant relationship with attitude towards complaint. The variable controllability to complaint has a significant relationship with both perceived possibility of success and attitude towards complaint while Perceived alienation has a significant relationship with perceived possibility of success but insignificant relationship with attitude towards complaint.Limitations and recommendations: This study is conducted on a small level with small sample size. Due to which there are some insignificant relationships which can be prove as significant relationship if the sample size is large. A limited number of variables are discussed in this article. Other researchers can elaborate other variables affecting complaining behavior e.g. word of mouth, level of dissatisfaction etc.

2002 ◽  
Vol 08 (06) ◽  
pp. 732-748
Author(s):  
K. Z. Awad

The relationship of AIDS knowledge and self-efficacy to high-risk sexual practices among Lebanese males in NewYork was examined. Self-administered questionnaires were completed by a convenience sample. Relationships between AIDS-knowledge and self-efficacy and high-risk sexual practices for the 25 homosexual men were rarely significant, probably because of the small sample. The 261 heterosexual participants had statistically significant relationships between AIDS-knowledge and 9 high-risk sexual practices and between self-efficacy and 18 high-risk sexual practices. For heterosexuals, and to a lesser degree for homosexuals, high-risk sexual practices increased as drug-related behaviours and sex with prostitutes increased.


2021 ◽  
Author(s):  
Vivian Huang

The current study examined the association between chronic stress (measured in allostatic load or AL), ER, and depressive symptoms in a group of community-dwelling older adults. It was hypothesized that chronic stress levels would mediate the relationship between ER and depressive symptoms. A total of 70 older adults aged 60 and older participated in the study. There were no significant associations found in the main analyses between the AL index and depressive symptoms, as well as no significant relationship was found between ER strategies and AL index, after controlling for age, sex, education, and perceived SES. However, perceived stress significantly mediated the relationship between maladaptive ER strategies and depressive symptoms, and the relationship between adaptive ER strategies and depressive symptoms. Given the small sample size and the lack of variability of the AL index, the study would benefit from a larger sample size to clarify the present results.


2020 ◽  
Vol 9 (3) ◽  
pp. 361-370
Author(s):  
L. Kadarusman ◽  
A. Rahmat ◽  
D. Priyandoko

The purpose of this research is to reveal the relationship of thinking level with the students’ ability to form a representation of proposition network on the human nervous system concept using modeling based learning. This was quantitative research with 30 science class’ students of grade XI from one private school in Bandung as the subject research, who learned using modeling-based learning (MbL). The instruments used to measure the thinking level were 19 numbers of multiple choices and 2 essays that were developed based on Marzano and Kendall’s level thinking indicator. The result of this research shows that the thinking level of senior high school’ students has reached L3 (analysis) with minimum standard mastery ≥70. The higher the expectation of students’ thinking level, the lower the minimum standard mastery will be reached. The correlation result showS no significant relationship between thinking level and the students’ ability to form a proposition network on the study of neuron structure and function (r= 0,075; p=0,692) with low concept complexity. The significant relationship between thinking level and the ability to form proposition representation is obtained during the study of the central nervous and peripheral nervous system (r= 0,506; p= 0,004) with higher concept complexity. It means the higher students’ thinking level, the better their abilities to form a proposition network. MbL could be recommended for learning biology concept especially abstract concept like the human nervous system. This research concluded that students’ thinking level reached level 3 (analysis) and MbL can facilitate a significant relationship between thinking level and the ability to form proposition networks if the concept taught has a higher complexity compared to the lower complexity concept.


2019 ◽  
Vol 3 (2) ◽  
pp. 7-15
Author(s):  
Fitri Siti Sundari ◽  
Yuli Mulyawati ◽  
Tustiyana Windiyani ◽  
Eva Mutia

This is quantitative research with a correlational study method, with the research title Relationship of Fine Motor Ability as an independent variable and Continuous Writing Skills as a dependent variable. The purpose of this study is to determine the relationship between fine motor skills and the ability to write upright to be connected to the sub-themes of harmonious living at home. The subjects of this study were classes IIA, IIB, IIE, and IIF Papandayan State Elementary School, Bogor Tengah District, Bogor City, Odd Semester of the 2019/2020 Academic Year totaling 104 with a sample of 51 respondents. The data of this study were obtained using the Guttman scale questionnaire using definite choices such as yes or no for fine motor ability variables and using writing test assessments for the variable continuous writing skills. The results showed that there was a positive and significant relationship between fine motor skills and vertical straight writing skills. This is based on statistical analysis which results in a correlation coefficient (rxy) of 0.714 and in the pattern of the problem becomes Ŷ = 39.42 + (0.476x) which means the level of relationship is relatively strong and a tcount of 7.14 is greater than the table with a real level of significance 0.05 of 2,404 and the table with a real level of 0.01 of 1,676 which means significant. Based on the results of this study, it can be concluded that there is a strong, positive and significant relationship between the relationship of fine motor skills with continuous writing skillsKeywords: Fine Motor; Writing Skills Upright.Abstrak Penelitian ini merupakan penelitian kuantitatif dengan metode studi korelasional, dengan judul penelitian Hubungan Kemampuan Motorik Halus sebagai variabel bebas dan Keterampilan Menulis Tegak Bersambung sebagai variabel terikat. Tujuan penelitian ini adalah mengetahui hubungan kemampuan motorik halus dengan keterampilan menulis tegak bersambung pada sub tema hidup rukun di rumah. Subjek penelitian ini adalah kelas IIA, IIB, IIE, dan IIF Sekolah Dasar Negeri Papandayan Kecamatan Bogor Tengah Kota Bogor Semester Ganjil Tahun Pelajaran 2019/2020 berjumlah 104 dengan sampel sebanyak 51 responden. Data penelitian ini diperoleh dengan menggunakan kuisioner skala Guttman menggunakan pilihan yang pasti seperti ya atau tidak untuk variabel kemampuan motorik halus dan menggunakan penilaian tes menulis untuk variabel keterampilan menulis tegak bersambung. Hasil penelitian menunjukkan bahwa terdapat hubungan positif dan signifikan antara kemampuan motorik halus dengan keterampilan menulis tegak bersambung. Hal ini berdasarkan analisis statistik yang menghasilkan koefisien korelasi (rxy) sebesar 0,714 dan dalam pola permasalahannya menjadi Ŷ = 39,42 + (0,476x) yang berarti tingkat hubungan tergolong kuat dan diperoleh thitung sebesar 7,14 lebih besar dari ttabel dengan taraf nyata nyata 0,05 sebesar 2,404 dan ttabel dengan taraf nyata 0,01 sebesar 1,676 yang berarti signifikan. Berdasarkan hasil penelitian tersebut, dapat disimpulkan bahwa terdapat hubungan yang kuat, positif dan signifikan antara hubungan kemampuan motorik halus dengan keterampilan menulis tegak bersambung.Kata Kunci: Motorik Halus; Menulis Tegak Bersambung.


2021 ◽  
Author(s):  
Vivian Huang

The current study examined the association between chronic stress (measured in allostatic load or AL), ER, and depressive symptoms in a group of community-dwelling older adults. It was hypothesized that chronic stress levels would mediate the relationship between ER and depressive symptoms. A total of 70 older adults aged 60 and older participated in the study. There were no significant associations found in the main analyses between the AL index and depressive symptoms, as well as no significant relationship was found between ER strategies and AL index, after controlling for age, sex, education, and perceived SES. However, perceived stress significantly mediated the relationship between maladaptive ER strategies and depressive symptoms, and the relationship between adaptive ER strategies and depressive symptoms. Given the small sample size and the lack of variability of the AL index, the study would benefit from a larger sample size to clarify the present results.


2021 ◽  
Author(s):  
Andrea Madella ◽  
Christoph Glotzbach ◽  
Todd A. Ehlers

<p>Detrital tracer thermochronology exploits the relationship between bedrock thermochronometric ages and elevation to study spatial variations of upstream erosion from the distribution of detrital grain ages. If ages increase linearly with elevation and analytical uncertainties are negligible, spatially uniform erosion is expected to yield a detrital age distribution that mirrors the catchment’s hypsometric curve. Alternatively, a mismatch between detrital and hypsometric distributions may indicate non-uniform erosion within a catchment. For studies of this sort, measured age populations rarely exceed 100 grains, because applying thermochronology is time consuming and expensive. With such limited sample sizes, discerning between two detrital age distributions produced by different catchment erosion scenarios may be statistically impossible with high confidence. However, there is no established method to quantify the sample-size-dependent uncertainty inherent to detrital tracer thermochronology. Here, we investigate how sample size affects the uncertainty of detrital age distributions and how such uncertainty affects the ability to uniquely infer the erosional pattern of the upstream area. We developed a new tool to consistently report confidence levels as a function of sample size and case-specific variables. The proposed tool will be made available as open-source script along with test data. Testing the hypothesized erosion scenarios will help tracer thermochronologists define the minimum sample size (i.e. number of grain ages) to answer their specific scientific question with high level of statistical confidence. Alternatively, in cases of unavoidable small sample size, the related confidence level can be quantified.</p>


2020 ◽  
Vol 8 (2) ◽  
Author(s):  
Zanoor Haroon ◽  
Abideen Z.

Purpose:- Talented employees are one of the sources that enable the organizations to achieve competitive advantage. However, considering the globalization and hyper-competition in today’s business environment, organizations are facing many challenges including engaging and sustaining talented and skilled employees. Thus, the purpose of this - quantitative, correlational, descriptive and cross-sectional study is to understand the relationship between talent mindset (TM) and organizational commitment components (i.e., affective, normative and continuance) of employees in Pakistan. Design/methodology/approach: The researcher used the quantitative research approach and employed survey based method, using structured verified questionnaires, to collect data from 300 employees (i.e., principals, vice-principals, the chairman, head of the departments and administrative staff) in educational institutions (i.e., privates sector colleges) in two cities (Bahawalpur and Haroonabad) of the Punjab province of Pakistan.   Findings: Results confirmed that there is a positive and significant relationship between talent mindset and components of organizational commitment.   Practical Implications/Limitations: This study has considerable importance, because it provided insights regarding the relationship between dimensions of OC with talent mindset by focusing on employees in the services sector of Pakistan. It is also useful as it provided guidelines regarding how the commitment of employees in educational institutions can be enhanced through designing appropriate strategies and frameworks accordingly. In terms of limitations, the present study had small sample size, and focused on employees in services sector in a specific region. Originality/value: Most of the studies investigating the relationship between TM and dimensions of OC were conducted in the western context and focused on non-services sector. While, this study focused on services sector in non-western context to further the understanding of relationship between talent mindset and components of organizational commitment of employees in educational institutions in Pakistan.


2017 ◽  
Vol 19 (2) ◽  
pp. 123
Author(s):  
Zurina Adnan ◽  
Johanim Johari ◽  
Hazman Shah Abdullah ◽  
Jasmine Ahmad

Nowadays, interfirm collaboration has become an increasingly popular strategy among many organizations in various industries, in order to remain competitive. Based on the contingency theory, this paper examines the moderating effect of interfirm collaboration on the relationship between Human Resource Management (HRM) practices and organizational performance. Interfirm collaboration refers to the collaboration strategies undertaken by R&D companies, with other companies in similar or diverse functional areas, including R&D, marketing, or manufacturing, to enhance performance.  Using data from 64 R&D companies, the hierarchical regression analyses showed that only collaboration in R&D and functional collaboration in manufacturing significantly moderated the relationship between HRM practices and organizational performance. Overall, the results provided partial support in the domain of the contingency theory. These results, however, are limited by the small sample size, which might have produced non-significant findings. Therefore, the generalization should be taken cautiously. Future research with a larger sample size is needed to confirm the findings.


2018 ◽  
Vol 7 (1) ◽  
pp. 9
Author(s):  
Putri Sahara Harahap ◽  
Rika Eliya Sari ◽  
Irwandi Rachman

Hubungan Aktifitas Berulang Dan Sikap Kerja Dengan Keluhan Muskuloskeletal Disorders Pada Tenaga Kerja di PT Bahari Gembira Ria Kabupaten Muaro Jambi  Tahun 2017   1 Putri Sahara H, SKM, M.K.K.K., 2 Rika Eliya Sari, 3 Irwandi Rachman, SKM, M.Kes 1.2.3Program Studi Kesehatan Masyarakat STIKES Harapan Ibu, Jambi,Indonesia [email protected]   Abstrak Latar Belakang : Keluhan Otot muskuloskeletal disorders adalah resiko kerja mengenai gangguan otot yang disebabkan oleh kesalahan postur kerja dalam melakukan suatu aktivitas kerja, keluhan pada bagian ototskeletal yang dirasakan oleh seseorang mulai dari keluhan sangat ringan sampai sangat sakit, apabila otot menerima beban statis secara berulang dan dalam waktu yang lama, akan dapat menyebabkan keluhan berupa kerusakan pada sendi, ligament dan tendon Metode: Penelitian ini merupakan penelitian kuantitatif dengan pendekatan Cross Sectional. tujuan penelitian ini adalah mengetahui hubungan aktifitas berulang, sikap kerja dengan keluhan muskuloskeletal disorders pada tenaga kerja di PT. Bahari Gembira Ria Kabupaten Muaro Jambi. Sampel dalam peneltian ini adalah pekerja dibagian perkebunan sebanyak 136 orang dan untuk melihat hubungan antara variabel dilakukan uji statistik dengan Chi-square Hasil : Hasil uji statistik diperoleh ada hubungan aktifitas berulang  dengan nilai p-Value 0,040, serta ada hubungan sikap kerja dengan nilai p-Value 0,010 terhadap keluhan muskuloskeletal disorders. Kesimpulan : Ada hubungan yang signifikan antara aktifitas berulang dengan keluhan muskuloskeletal disordersdi bagian Afdeling PT. Bahari Gembira Ria  Kabupaten Muaro Jambi dengan nilai p-Value 0,040, dan Ada hubungan yang signifikan antara sikap kerja dengan keluhan muskuloskeletal disorders di bagian Afdeling PT. Bahari Gembira Ria  Kabupaten Muaro Jambi Tahun 2017 dengan nilai p-Value 0,010.   Kata kunci: Aktifitas Berulang, Sikap Kerja, Keluhan muskuloskeletal disorders   Abstract Background : Musculoskeletal disorders Musculoskeletal disorders are the work risk of muscle disorders caused by workplace errors in performing a work activity, a complaint on the muscular part felt by a person from a very mild to very painful complaint, if the muscle accepts static charges repeatedly and in time long, will cause a complaint of damage to joints, ligaments and tendons Method : This research is a quantitative research with Cross Sectional approach. This research is a quantitative research with Cross Sectional approach.the purpose of this study is to know the relationship of repetitive activity, work attitude with complaints of musculoskeletal disorders at the workforce at PT. Bahari Gembira Ria Kabupaten Muaro Jambi. The sample in this study is the plantation worker as much as 136 people and to see the relationship between variables is done statistical test with Chi-square. Results :The statistical test results obtained there is a relationship of repetitive activities with the value of p-Value 0.040, and there is a working attitude relationship with the value of p-Value 0.010 to complaints musculoskeletal disorders. Conclusion: There is a significant relationship between repeated activities with complaints of musculoskeletal disorders in the PT Afdeling section. Bahari Gembira Ria Kabupaten Muaro Jambi with p-Value value 0.040, and There is a significant relationship between work attitude with complaints of musculoskeletal disorders in the PT Afdeling. Bahari Gembira Ria Kabupaten Muaro Jambi Year 2017 with p-Value value 0.010.   Key words: Recurring Activity, Work Attitude, Musculoskeletal Complaints disorders


Sign in / Sign up

Export Citation Format

Share Document