PENGARUH KUALITAS PELAYANAN DAN KEPUASAN NASABAH TERHADAP KEPERCAYAAN NASABAH DAN LOYALITAS NASABAH PENABUNG AKTIF PT BANK BUKOPIN CABANG BANJARMASIN

The aim of this research is to analysis the effects of quality services and customer satisfaction on customer loyalty with mediating customer trust of the activesavers. This research is an explanatory-causality which tests and analysis 5 direct effects and 2 mediation effect. Target population of this research is the activesavers/customer PT Bank Bukopin Banjarmasin Branch. The quantitative data is processed using Structural Equation Modeling (SEM), aided by SmartPLS Software.The research findings demonstrate that (1) service quality have positive signifikan effect on customer trust (H1) and on customer loyalty (H2); (2) customer satisfaction positif insignificance effect on customer trust, but positive significance effect on customer loyalty; (3) customer trust have positive significance effect on customer loyalty (H5); (4) customer trust have positive significance partially-mediation the effect of quality service on customer loyalty (H6); and (5) customer trust no mediation the effect of customer satisfaction on customer loyalty. The power relevant predictive this loyalty model at minimum moderate/medium.Keywords: Quality Service, Customer Satisfaction, Customer Trust, and Customer Loyalty.

PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL INTERVENING (PT BANK RAKYAT INDONESIA PERSERO TBK CABANG BANJARMASIN SAMUDERA)

The purpose of this study is to analyze the Effect of Service Quality on Customer Loyalty with Customer Satisfaction (Case Study of PT Bank Rakyat Indonesia Persero Tbk Banjarmasin Samudera Branch. The type used in this research is explanatory research because this research explains the causal relationship between research variables through the hypothesis test that has been formulated previously. The analytical method uses Structural Equation Model (SEM) with Partial Least Square (PLS) Program. The results of this study prove that Service Quality has no effect on Customer Satisfaction at BRI Bank Prince Samudera Banjarmasin Branch, while Customer Satisfaction has a positive and significant effect on Customer Loyalty. And Service Quality has a positive and significant effect on Customer Loyalty.The results of this study prove that Service Quality has no effect on Customer Satisfaction at BRI Bank Prince Samudera Banjarmasin Branch, while Customer Satisfaction has a positive and significant effect on Customer Loyalty. And Service Quality has a positive and significant effect on Customer Loyalty.Keywords: Service Quality, Customer Loyalty, and Customer Satisfaction

PENGARUH DEBT TO EQUITY RATIO BEFORE (DERB) TERHADAP TOTAL ASSET TURN-OVER (TATO) DAN RETURN ON ASSET (ROA) PADA PERUSAHAAN PERTAMBANGAN BATUBARA YANG TERDAFTAR DI BURSA EFEK INDONESIA PERIODE 2013 - 2018

Coal mining companies require large investments to carry out their operational activities. This large investment must be accompanied by a solvable capital structure policy. A solvable capital structure supports the company in carrying out efficient asset turnover activities and obtaining ever-growing profitability.This study aims to analyze the causality relationship of Debt to Equity Ratio Before to Total Asset Turn-Over, and Return On Asset. This research is an explanatory study of causality with a quantitative approach. This study considers the principle of going concern and agency theory in which in making sustainable financial decisions from year to year there can be differences in interests between the main stakeholders internally. This study involved data from nine coal companies listed on the Indonesia Stock Exchange from 2013 to 2018 which were selected by purposive sampling with the consideration of the availability of data on the variables studied.The results of this study indicate that the debt to equity ratio before directly has a significant negative effect on total asset turnover, but it has no significant effect on return on assets when controlled by total asset turnover. Total asset turnover has a significant positive effect on return on assets, it has a significant fully positive mediation effect on the debt to equity ratio before.In further research, expected to include other variables as independent variables, such as asset structure, include the fractional elements of total asset turnover, for example, current asset turnover and fixed asset management.Keywords: Debt to equity ratio before, total asset turnover, return on asset

TURNOVER PADA PT. JASAPOWER INDONESIA

This research aimed to obtain information about the factors that caused of turnover at PT. Jasapower Indonesia. This study used a descriptive analysis method with a qualitative approach in collecting data using source triangulation techniques through in-depth interviews from a variety of different sources, observation and document review. Informants in the study were consisting of former employees, employees who are still actively working and HRD staff of PT. Jasapower Indonesia. The results showed that turnover intention was motivated by work-family conflict and employee retention at work.Keywords: Work-Family Conflict, Employee Retention, and Turnover Intention

PENGARUH INOVASI DAN INFORMASI TERHADAP KINERJA (STUDI PADA UMKM DI KOTA BANJARMASIN)

The long-term objective of previous research that has focused on issues of innovation and information in manufacturing companies and service companies. Research conducted at companies including Anttila J., Jussila K., 2018, Ramayah T. While in this study focused on research conducted at UMKM Banjarmasin City. and information partially has a significant effect on the performance of MSMEs. Analyzing and knowing innovation and information simultaneously have a significant effect on the performance of MSMEs. Based on the observations of researchers, the problem is that innovation and information have not been optimal on the performance of MSMEs. This research method uses a quantitative approach. This research is an expalanatory research, namely testing the influence between the variables of innovation, information, while the dependent variable is the performance of MSMEs, data collection techniques conducted by researchers, namely interviews, questionnaires, and documentation. Hypothesis Testing. The statistical method used is multiple regression. The results of this study prove that innovation has a significant effect on the performance of MSMEs of 0.350. The results of this study also indicate that information has a significant effect on the performance of MSMEs of 0.388. Innovation and information simultaneously have a significant effect on the performance of MSMEs of 0.537. This study aims to provide information that better interactions and relationships are a side effect of providing space for MSMEs.Keywords: Innovation, Information, UMKM’s Performance

PENGARUH TOTAL ASSET TURN OVER TERHADAP RETURN ON EQUITY, RETURN ON ASSET DAN PRICE TO BOOK VALUE PADA PERUSAHAAN PERTAMBANGAN BATUBARA YANG TERDAFTAR DI BURSA EFEK INDONESIA TAHUN 2013-2019

The aim of this research is to analysis the effects of total asset turnover ratio on return equity ratio, return on asset, and price to book value. This research is an explanatory-causality which tests and analysis 6 direct effects and 3 mediation effects. Target population of this research is the 25 coal mining firms that listed in Indonesian Stock Exchange at the years 2013-2019, and the sample size are 105 time series data of the 15 firms selected with purposeve sampling those can compute to observed variables include in the research model.The research findings demonstrate that the 5 positive significance direct-effect, excepted the return on equity have negative insignificance effect toward price to book value. The 3 mediations significance effect that are (1) return on equity at the effect of the total asset turnover toward return on asset, (2) return on asset at the effect of the return on equity toward price to book value, and (3) multi-phase of the return on equity and return on asset at the effect of the total asset turnover toward price to book value.Keywords: Total Asset Turnover, Return On Equity, Return On Asset, Price To Book Value, and Coal Mining Firms.

PENGARUH STRATEGI PEMASARAN DAN MEDIA SOSIAL TERHADAP PERILAKU KONSUMEN CAFE MALAM

A good and right relationship marketing strategy and social media will lead to good consumer behavior as well. This study aims to examine the effect of marketing strategy (X1) and social media (Instagram) (X2) on consumer behavior (Y) café Malam Banjarmasin. This research is a descriptive study, with a sample of 100 at café Malam Banjarmasin consumers. The data collection used a questionnaire, while the data analysis used multiple linear regression. The variables studied were Likert scale. The questionnaire was tested by validity and reliability tests. Data processing using SPSS version 25.0.The t test results on consumer behavior are valid because r > 0.3 and the reliability test shows reliable because alpha cronbach > 0.6. The normality test is obtained 0.05 and it is said that the data is normally distributed and on the normal line of the plot, you can see that the points from the graph spread around the diagonal line and follow the diagonal line. The more the marketing strategy variable (X1) increases, the consumer behavior (Y) increases, while the marketing strategy variable (X1) decreases, the consumer behavior decreases(Y). The conclusion of this study is that there is a marketing strategy and social media that affect consumer behavior by 57%.Keywords: Marketing strategy, social media, consumer behavior.

PROSES OPERATIONS READINESS PT MARUWAI COAL

There is a risk that the transition process from the mining construction stage to the mining production operation stage will fail, which will have an impact on the production operation going forward. The impact of productivity, cost, social and security, commitment to customers are concerns. This study aims to find out what happened during the transition phase of construction to mining production operations at PT Maruwai Coal.To achieve these objectives this research uses a qualitative approach, case studies, data collection by interviews, observations and documentation and directly involved in the Operations Readiness process.The steps to create an Operations Readiness Plan and an Operations Readiness Execution Plan are critical in determining the success of Operations Readiness, which focuses on building a team, licensing and community acceptance, building infrastructure and mapping operational needs and schedules.Thus Operation Readiness requires a schedule, budget, organizational structure and senior management commitment. Operations Readiness must be considered for implementation by mining companies in preparing new mining operations from the start.Keywords: Operations Readiness, PT Maruwai Coal

PENGARUH LINGKUNGAN KERJA TERHADAP KINERJA KARYAWAN PT BUDI ANUGRAH BERSAMA

This study aims to examine the effect of the work environment (X) on employee performance (Y) at PT. Budi Anugrah Bersama. The approach taken is quantitative and type of research (explanatory research). The population and sample in the study were 61 people. Data collection techniques in the form of observation, interviews and questionnaires. Likert scale variables are examined. The questionnaire was tested with a validity test and a reliability test. Data processing using SPSS version 21.0, analyzed with descriptive statistical analysis and hypothesis testing with simple linear regression.The validity test results for the working environment are valid because r > 0.3 and the reliability test shows reliable because of alpha cronboarch> 0.6. Normality test is obtained at 0.05 and it is said that the data is normally distributed and on the normal line the plot shows the point of the graph spreading around the diagonal line and following the diagonal line.The conclusion of this study has a significant effect on the work environment by 72% on the performance of employees at PT.Budi Anugrah Bersama.Keywords: Working Environment, Employee Performance

Pengaruh Budaya Organisasi, Motivasi Kerja Dan Gaya Kepemimpinan Transformasional Terhadap Kinerja Karyawan Dengan Kepuasan Kerja Sebagai Variabel Intervening Di Mining Support Division PT Kaltim Prima Coal

The Influence of Organizational Culture, Work Motivation and Transformational Leadership Styles on Employee Performance With Job Satisfaction as an Intervening Variable in the Mining Support Division of PT Kaltim Prima Coal.This study aims to test the influence of organizational culture (X1), work motivation (X2) and transformational leadership style (X3) on employee performance (Y2) through job satisfaction (Y1) in the Mining Support Division of PT Kaltim Prima Coal. This study took a sample of 62 respondent. While the data analysis techniques used are descriptive statistical analysis and path analysis.The results show the influence of organizational culture on positive but insignificant job satisfaction, the influence of transfomasional leadership motivation and style on positive and significant job satisfaction; the influence of organizational culture on employee performance is insignificant and positive; the influence of motivation and transformational leadership style on employee performance is significant and positive; and the effect of job satisfaction on employee performance is significant and positive.Keywords: Job Motivation, Work Discipline, Organizational Culture, Employee Performance