scholarly journals MANAJEMEN KINERJA KEMENTERIAN SEKRETARIAT NEGARA DALAM MENGELOLA PELAYANAN INFORMASI PUBLIK

2019 ◽  
Vol 1 (1) ◽  
pp. 19-38
Author(s):  
Khaerul Umam ◽  
Dimas Ariyoso
Keyword(s):  
Public Relations ◽  
Performance Management ◽  
Public Service ◽  
Public Information ◽  
Service Performance ◽  
The Public ◽  
Descriptive Research ◽  
Continuous Evaluation ◽  
The Government ◽  
State Secretary

This present research aims to analyze how the performance management of the Ministry of State Secretary in managing the service of public information. The approach employed in this research is qualitative with descriptive research. To obtain data, the technique used is a literature review through books, journals, articles, and other research. LINDU-DIS is a new breakthrough made by the Deputy Assistant Public Relations to support the implementation of their duties and functions. LINDU-DIS can support providing excellent services to the public who want to obtain information within the Ministry of State Secretary so that it can increase community satisfaction to the Ministry, and in the end, will specifically improve the positive image of the Ministry in the community and generally the government at large. But the thing that needs to be the focus on is that the amount of budget needed in the construction of LINDU-DIS is very large, do not let this budget become ineffective because of the ability of human resources who are not ready to become a barrier in LINDU-DIS operations. Continuous evaluation is also needed to measure the extent to which this program can run and can be replicated by other agencies.Keywords: Public Service, Performance Management, Bureaucracy, Public Information

INOVASI PELAYANAN “JOSS BANGET MAS” (JEMPUT ONLINE SINGLE SUBMISSION BERSAMA INSTANSI TERKAIT DAN MALAM HARI BISA) DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN BLITAR

Publika ◽  
2021 ◽  
pp. 63-76
Author(s):  
Ayu Apriliana Puspita Styareni ◽  
Eva Hany Fanida
Keyword(s):  
Data Collection ◽  
Public Service ◽  
Service Innovation ◽  
Qualitative Approach ◽  
Government Agencies ◽  
Literature Study ◽  
The Public ◽  
Descriptive Research ◽  
Remote Location ◽  
The Government

Pelayanan yang efektif dan efisien adalah tuntutan dari masyarakat kepada instansi pemerintah dalam memberikan pelayanannya. DPMPTSP Kabupaten Blitar merupakan salah satu instansi pemerintah yang meluncurkan inovasi pelayanan publik. Inovasi yang diluncurkan oleh DPMPTSP adalah Pelayanan Joss Banget Mas, yaitu Jemput Online Single Submission Bersama Instansi Terkait dan Malam Hari Bisa. Inovasi ini merupakan bukti bahwa DPMPTSP Kabupaten Blitar telah melakukan percepatan pelayanan dan sekaligus menjawab permasalahan yang dihadapi oleh masyarakat. Jauhnya lokasi kantor yang berada di tengah kota serta persyaratan yang belum diketahui banyak masyarakat menjadi dasar diluncurkannya inovasi Joss Banget Mas. Tujuan dari penelitian ini guna mendeskripsikan terkait pelayanan Joss Banget Mas. Penelitian deskriptif dengan pendekatan kualitatif merupakan jenis penelitian yang dipilih oleh peneliti dengan pengumpulan datanya menggunakan observasi, wawancara, dokumentasi dan studi kepustakaan. Hasil penelitian menunjukan bahwa inovasi pelayanan Joss Banget Mas telah beroperasi dengan baik dan sesuai dengan kebijakan PP No. 24 Tahun 2018. Selanjutnya sumber ide-ide inovasi mendapatkan masukan dari pegawai maupun masyarakat. Budaya inovasi pada inovasi Joss Banget Mas adalah penyederhanaan syarat-syarat sehingga memudahkan masyarakat dalam mendaftarkan perizinan usahanya. Selanjutnya kemampuan dan alat inovasi Joss Banget Mas cukup memadahi tetapi terdapat kekurangan pada bagian alat yang digunakan. Kemudian tujuan, hasil, pendorong dan hambatan adalah untuk mempermudah pelaku usaha dalam memperoleh perizinan berusaha, hambatannya yaitu sering terjadi error dan down pada server OSS. Terakhir, DPMPTSP Kabupaten Blitar mengadakan pelayanan mandiri kepada masyarakat guna mengumpulkan data inovasi untuk inovasi tunggal. Kata Kunci: Inovasi, Pelayanan Publik, Pelayanan Joss Banget Mas, Online Single Submission (OSS).   Effective and efficient services are demands from the community on government agencies in providing their services. DPMPTSP Blitar regency of the government agencies that has launched public service innovations. The innovation launched by the DPMPTSP Blitar Regency call as Joss Banget Mas Service with Online Single Submission Delivery with Related Agencies and Can Night. This innovation is proof that the DPMPTSP Blitar Regency and at the same time answers the problems faced by the community. The remote location of the launch of the Joss Banget Mas innovation. The purpose of this research is to describe the services related to Joss Banget Mas. Descriptive research with a qualitative approach is the type with the data collection techniques using observation, interviews, documentation and literature study. The results showed that the Joss Banget Mas service innovation had operated well and was in accordance with applicable policies. The second indicator of governance and innovation in its implementation is in accordance with PP. 24 of 2018. Furthermore, sources of innovative ideas get input from employees and the public. The culture of innovation in Joss Banget Mas innovation is the simplification of the requirements so that it makes it easier for the public to register business licenses. Furthermore, the capabilities and innovation tools of Joss Banget Mas were sufficient but there were shortcoming in the parts of the tools used. Then the objectives, results, drivers and obstacles are to make it easier for business actors to obtain business licenses, there are also obstacles, namely frequent errors and downs on the OSS server. Finally, DPMPTSP Blitar Regency provides independent services to the community to collect innovation data for a single innovation. Keywords: Innovation, Public  Service, Joss Banget Mas Service, Online Single Submission (OSS)

scholarly journals PERANAN HUMAS PEMERINTAH KOTA SURABAYA DALAM PENGELOLAAN MEDIA RELATIONS SEBAGAI SARANA KOMUNIKASI KEPADA PUBLIK

REPRESENTAMEN ◽  
2018 ◽  
Vol 3 (02) ◽  
Author(s):  
Siti Fatimah ◽  
Noorshanti Sumarah ◽  
Hamim Hamim
Keyword(s):  
Public Relations ◽  
Public Information ◽  
City Government ◽  
Media Relations ◽  
The Public ◽  
Communication Activity ◽  
The Media ◽  
Government Public Relations ◽  
Information Channels ◽  
The Government

This research is motivated by the role of public relations in the Surabaya City Governmentmedia relations activities as a means of communication with the public. Part of Surabaya citygovernment public relations in the field of information has a duty as a bridge of communication andinformation between the Government of the city of Surabaya with the community. This study aims todescribe the communication activities conducted by the Government public relations city of Surabayain superior Service and information embodies quality, improve information channels and aspiration.The theory is the theory of communication and public information Model theory Harold Lasswell.Research methods used in this research was qualitative research with type a descriptive. Thetechnique of collecting data through observation, in-depth interviews and documentation. Researchresults find communication activity conducted in Surabaya city government public relation Activitiesthe management of Media Relations as a means of communication to the public using a one-waycommunication, where is Surabaya city government public relations role as journalists indisseminating information to the public, and controls the news or information to mass media.In application of Surabaya City Government Public Relations are already maximizing the duties andfunctions of Public Relations Surabaya City Government in achieving and maintaining excellentservice and quality information, and to improve information channels and public aspirations, andmaintain harmonious relations with the media and the public.

scholarly journals OPTIMALISASI FUNGSI HUMAS PEMERINTAH THE OPTIMIZATION OF GOVERNMENT PUBLIC RELATIONS FUNCTION

EDUTECH ◽  
2014 ◽  
Vol 13 (1) ◽  
pp. 78
Author(s):  
Anwar Sani
Keyword(s):  
Public Relations ◽  
Public Diplomacy ◽  
Good Governance ◽  
Symbolic Interaction ◽  
Research Question ◽  
Public Information ◽  
Public Affairs ◽  
The Public ◽  
Government Public Relations ◽  
The Government

Abstract, world democratization forces many organizations including the government in this case, of all types in many regions of the world, to consider giving more attention to the government public relations activities. The role will include contributing to good governance and respect for human rights. That would mean public relations in Indonesia, as elsewhere in Asia, will be involved in the development of public diplomacy. Aware of the problems as well as the demands of optimization and revitalization of the role of public relations in the era of reform, democratization and transparency of public information, Indonesian Ministry of Home Affairs issued the Regulation of the Minister of the Home Affairs (Permendagri ) No. 13 of 2011, in which it sets the Implementation Guidelines for PR Tasks in the milieu of Ministry of Home Affairs and Local Government. The regulation represents the desire of the Ministry of Home Affairs to fix the government's role and functions of public relations in its internal milieu. The research question of this study concerns how the understanding of the public relations officer in the Ministry of Home Affairs of the Permendagri 13/2011 and how the implementation of Permendagri 13/2011 by public relations officials of Ministry of Home Affairs. The method used was qualitative method using the theory of social constructs of reality and symbolic interaction. The results showed that public relations officials in the Ministry of Home Affairs understood that the regulation was to improve the professionalism of Public Relations of the Ministry of Internal Affairs and as an effort to encourage the active participation of the public. While the background history of the regulation discovered in the implementation, there were efforts to socialize the regulation; its impacts, constraints and solutions related to its implementation and other four main public relations activities of the Ministry of Home Affairs which include public information services, public affairs, content analysis of media and crisis management.Key words : government public relations, Regulation of the Minister of the Home Affairs 13/2011Abstrak, demokratisasi dunia memaksa organisasi, termasuk juga pemerintah dalam hal ini, dari semua jenis di banyak wilayah di dunia untuk mempertimbangkan memberikan perhatian lebih pada aktivitas kehumasan pemerintah. Peran yang akan mencakup kontribusi bagi pemerintahan yang baik dan menghormati hak asasi manusia. Itu akan berarti hubungan masyarakat di Indonesia, seperti di tempat lain di Asia, akan terlibat dalam upaya pengembangan diplomasi publik.Sadar akan persoalan sekaligus tuntutan optimalisasi serta revitalisasi peran humas pemerintah di era reformasi, demokratisasi dan transparansi informasi publik, Kementerian Dalam Negeri Indonesia (Kemendagri) mengeluarkan Peraturan Menteri Dalam Negeri (Permendagri) Nomor 13 tahun 2011, yang di dalamnya mengatur Pedoman Pelaksanaan Tugas Kehumasan di Lingkungan Kementerian Dalam Negeri dan Pemerintah Daerah. Permendagri 13/2011 merepresentasikan keinginan Kementerian Dalam NegePertanyaan penelitian ini adalah bagaimana pemahaman para pejabat kehumasan di lingkungan Kemendagri terhadap Permendagri No.13 Tahun 2011 dan bagaimana implementasi Permendagri No.13 Tahun 2011 oleh pejabat kehumasan Kemendagri.Metode penelitian yang digunakan adalah metode kualitatif dengan menggunakan teori kostruksi sosial atas realitas dan interaksi simbolik.Hasil penelitian menunjukkan bahwa pejabat humas Kemendagri memahami Permendagri 13/2011 sebagai regulasi yang mendorong Humas Kemendagri untuk meningkatkan profesionalismenya dan merupakan upaya untuk mendorong partisipasi aktif publik. Sementara dalam implementasi Permendagri 13/2011 ditemukan beberapa latar belakang lahirnya Permendagri 13/2011, terdapat upaya sosialisasi Permendagri 13/2011, dampak, kendala serta solusi terkait implementasi Permendagri 13/2011 dan 4 aktivitas kehumasan utama Kemendagri yaitu layanan public information, public affairs, analisis isi media dan manajemen krisis.Kata Kunci : government public relations, humas pemerintahan, indonesia, permendagri 13/2011

scholarly journals JARINGAN KOMUNIKASI DALAM PENGELOLAAN DAN PENYEDIAAN INFORMASI PUBLIK (Studi Komunikasi Humas Pemerintah dan Satuan Kerja Perangkat Daerah Di Kota Solok)

2018 ◽  
Vol 5 (2) ◽  
pp. 34-44
Author(s):  
Jhoni Trisno
Keyword(s):  
Communication Network ◽  
Public Relations ◽  
Public Information ◽  
Network Connectivity ◽  
Internal Communication ◽  
City Government ◽  
The Public ◽  
Government Public Relations ◽  
The Government ◽  
Regional Work

This study was conducted to describe the communication network in the management and provision of public information in Government Public Relations and Regional Work Unit (SKPD) in Solok City. The description of the communication network was obtained using descriptive qualitative research methods with data collection techniques of interview, observation and documentation. The communication network observed revolves around the functions of the communication network, connectivity, communication network typology, and separator of Solok City Public Relations Division and other Regional Work Units (SKPD). The results of the study illustrate that; 1) The function of the Government Public Relations communication network with other SKPD in the City of Solok as a technical person in charge of being able to manage the organization's internal communication. The Public Relations Department has provided information technology in the form of an application system in the form of integrated internet in each organizational unit, 2) Connectivity of the Public Relations Section of Solok City Regional Secretariat and other SKPD have strong and close connections because they use informal communication that prioritizes interpersonal closeness, the Public Relations and other SKPD departments in Solok City Government are running decentralized, 4) In the communication network of the Solok City Regional Secretariat and other SKPD, each member of each agency can communicate with each other, either directly or using media, such as telephones.

scholarly journals SISTEM PENANGANAN PENGADUAN BERBASIS E-GOVERNMENT PADA DINAS KOMUNIKASI DAN INFORMATIKA KABUPATEN KENDAL

2021 ◽  
Vol 6 (1) ◽  
pp. 45
Author(s):  
Muhammad Fatchuriza ◽  
Teguh Adi Prasojo
Keyword(s):  
Public Service ◽  
Research Method ◽  
Government Agencies ◽  
Handling System ◽  
The Public ◽  
Descriptive Research ◽  
Complaint Handling ◽  
Qualitative Descriptive ◽  
The Government ◽  
Interact Class

The purpose of this study is to determine the extent of the handling of public complaints management based on E-government in Kendal Regency and the response of the Kendal Regency Government to complaints from the public. This study used a qualitative descriptive research method, while data collection was carried out in three ways, namely observation, interviews, namely interviews with experts or people who understand topic to be researched and documentation study. The results showed firstly that E-government-based complaint handling system at UP4 of the Communication and Informatics Office of Kendal Regency was running optimally. The indicators that can be seen are as of February 2019 as many as 1338 complaints that were submitted to the Public Service Complaints Management Unit (UP4) 1248 have been processed. Second, in the context of implementing e-government in managing complaints, it is included in the scope of Government to Citizens (Government to Society) and also includes the use of Government to Employees services. Third, the types of e-government services in Indrajit (2004: 29-32) are described as divided into three main classes, namely: publish category, interact category, and transact category. In compalint handling system based on e-gove at UP4 Kendal district, it is included in the interact class category, because there has been a two-way communication and interaction relationship between the government and the community. The Influencing Factors 1. From government agencies, a) complaint distribution flow b) required maintenance costs. c) Internet Network. 2. From the community, a) Servers that often have problems, b) Less feedback

scholarly journals EFEKTIVITAS PELAYANAN SURAT KETERANGAN CATATAN KEPOLISIAN (SKCK) DI POLSEK DRIYOREJO

2017 ◽  
Vol 3 (1) ◽  
Author(s):  
Nani Dwi Astuti
Keyword(s):  
Public Service ◽  
Survey Method ◽  
Service Effectiveness ◽  
The Public ◽  
Interview Method ◽  
Descriptive Research ◽  
Public Servant ◽  
The People ◽  
Excellent Service ◽  
The Government

Public service is essentially the provision of excellent service to the community which is the embodiment of the obligations of the government apparatus as a public servant but the condition in the community shows that the public service in the form of police administration service especially in the case of making Police Note Certificate (SKCK) has not fully run well and Encountered obstacles. In this study aims to determine the effectiveness of SKCK service in Driyorejo Polsek where the research is to answer the formulation of the proposed problem. The type of research used in this research is descriptive research with qualitative approach. The survey method used is the interview method to the employees and the community who perform SKCK service. Indicators used are indicators of service effectiveness, which include simplicity, clarity and certainty, security, openness, efficiency, economics, equity and equity and timeliness. Based on the results of interviews obtained can be concluded that the performance of employees who conducted Polsek Driyorejo in serving the community has been effective because the people who do the service already feel good against the performance of officers Driyorejo Police.Keywords : Service Effectiveness, SKCK Service

scholarly journals Urgensi Keterbukaan Informasi dalam Penyelenggaraan Pelayanan Publik (Urgency of Disclosure of Informationin The Implementation of Public Service)

2016 ◽  
Vol 16 (2) ◽  
pp. 231
Author(s):  
Eko Noer Kristiyanto
Keyword(s):  
Public Service ◽  
Good Governance ◽  
Public Information ◽  
Poor Performance ◽  
Public Agency ◽  
The Public ◽  
The Government ◽  
Right To Information ◽  
The Right ◽  
Democratic Country

Since 2008, Indonesia has started a new momentum in the era of openness, related to the passing of Law No. 14 of 2008 on Public Information (KIP). Disclosure of public information is very important because people can control every step and measures taken by the government, especially the Public Agency. Operation of power in a democratic country should at all times be accountable back to the community. Accountability brings to the good governance that leads to the guarantee of human rights (HAM). Public disclosure is an important part of public service is also a right that is very important and strategic for citizens to get access to other rights, because of how it might be to get the rights and other services properly obtained information regarding such rights it is not obtained appropriately and correctly. The poor performance of public services for, among others, have not been implemented because of transparency and participation in public service delivery. This paper attempts to explain the correlation and importance of the right to information of the public service.Keywords: Public Service, Transparency, Participation, Accountabilitys ABSTRAKSejak Tahun 2008, Indonesia telah memulai sebuah momentum baru dalam era keterbukaan, terkait dengan disahkannya Undang-Undang Nomor 14 Tahun 2008 Tentang Keterbukaan Informasi Publik (KIP). Keterbukaan informasi publik sangat penting oleh karena masyarakat dapat mengontrol setiap langkah dan kebijakan yang diambil oleh Badan Publik terutama pemerintah. Penyelenggaraan kekuasaan dalam negara demokrasi harus setiap saat dapat dipertanggungjawabkan kembali kepada masyarakat. Akuntabilitas membawa ke tata pemerintahan yang baik yang bermuara pada jaminan hak asasi manusia (HAM). Keterbukaan informasi publik merupakan bagian penting dari penyelenggaraan pelayanan publik juga merupakan hak yang sangat penting dan strategis bagi warga negara untuk menuju akses terhadap hak-hak lainnya, karena bagaimana mungkin akan mendapatkan hak dan pelayanan lainnya dengan baik jika informasi yang diperoleh mengenai hak-hak tersebut tidaklah didapatkan secara tepat dan benar.Buruknya kinerja pelayanan publik selama ini antara lain dikarenakan belum dilaksanakannya transparansi dan partisipasi dalam penyelenggaraan pelayanan publik. Tulisan ini mencoba menjelaskan korelasi dan pentingnya hak atas informasi terhadap penyelenggaraan pelayanan publik.Kata Kunci: Pelayanan Publik, Transparansi, Partisipasi, Akuntabilitas

scholarly journals The Hidden Hand of Neoliberal Global Institutions: The World Bank and the Reshaping of Botswana Public Sector

2013 ◽  
Vol 2 (2) ◽  
pp. 89
Author(s):  
M. N. S. Marobela ◽  
Rudolph. L. Boy
Keyword(s):  
Public Sector ◽  
Performance Management ◽  
World Bank ◽  
Public Service ◽  
International Institutions ◽  
Free Market ◽  
The Public ◽  
The World Bank ◽  
The World ◽  
The Government

This paper examines how powerful international institutions work to influence the reforms trajectory in the developing countries. A key dynamic that brings them to Botswana is the neoliberal agenda of the World Bank, which has been increasingly creeping into the public sector in many countries. For Botswana, this comes not as a surprise as the government is renowned for its strong conviction in the free market as a vehicle for development and prosperity. However, what is surprising is the idea being peddled by government bureaucrats that these changes are mainly initiated from within. It is argued that the involvement of networks of international organisations in Botswana’s reforms dispels this myth. The paper demonstrates how earlier concerns raised by the World Bank, of low productivity in Botswana became materialised with the assistance of a number of consultants from international institutions, who provided varied support to the government of Botswana. For example such assistance came in form of financial, intellectual, and training of government officers. It is from the role played by these international institutions that the national structures and mechanisms have changed the public service. This has eventually led to neoliberal reforms in the form of Performance Management System being the accepted dogma for improving productivity in the Botswana public service. 

scholarly journals A Comparative Analysis of Korean Administrations` Public Relations Policies and the Implications for Democratic Governance

2008 ◽  
Vol 23 (1) ◽  
pp. 153-180
Author(s):  
Woo Ji Suk
Keyword(s):  
Public Relations ◽  
Public Information ◽  
Democratic Governance ◽  
Discussion Groups ◽  
Local Policy ◽  
Interactive Communication ◽  
The Public ◽  
The Press ◽  
Communication Flow ◽  
The Government

This study compares each Korean administration's purposes of public relations, the communication flow of government PR, Press policies, and relationships between the press and the government, in order to examine characteristics and changes in the Korean governments' approaches to government PR. The findings of the analysis show that most of the early administrations purported to provide propaganda against communism and their political rivals. Later administrations conducted PR activities for diverse purposes such as propaganda, the dissemination of public information, persuading the public, and sometimes even promoting mutual understanding. Communication flow of the government PR activities was consistently unilateral across the administrations, from the government toward the public, and mainly through the press. Although President Roh Moo Hyun attempted interactive communication between the government and the public, his idealism did not materialize in reality, and resulted in aggressive and intrusive unilateral PR activities directly toward the public. Based on the findings of the analysis, the study suggests that future government PR activities should focus on two-way communication, especially on listening to the public, probably by organizing local policy meeting and discussion groups, setting up call centers and internet sites that are easy to use and are interactive, and by planning and executing deliberative polling for policy issues.

scholarly journals Peran Expert Prescriber dan Problem Solving Process Facilitator Humas Pemprov Kalsel dalam Melayani Informasi Publik

2016 ◽  
Vol 19 (3) ◽  
pp. 149-166
Author(s):  
Belinda Devi Larasati Siswanto
Keyword(s):  
Problem Solving ◽  
Public Relations ◽  
Information Disclosure ◽  
Public Information ◽  
Structured Interview ◽  
Descriptive Case Study ◽  
The Public ◽  
Government Relations ◽  
The Government ◽  
Problem Solving Process

This study focuses PR government that has a function as an expert Presciber and Problem Solving Process Facilitator in strengthening the Government Relations function itself. This research was conducted with a qualitative approach with descriptive case study method, this research was conducted at the office of the Public Relations Bureau of the Regional Secretariat of South Kalimantan Province. Last data collection techniques dept interviews using a semi-structured interview, Determination Key Person who used informants in this study taking into-hatikan level of concordance (relevance) between the position / positions and Keter-informant involvement in the process of public information disclosure. The results showed the PR Bureau does not fulfill the role as an expert prescriber in the activities he does. Meanwhile, the role of problem solving process facilitator nothing visible in the PR Bureau, this is because the PR Bureau has not run verification and inventory information to be discussed by senior management. Suggestion of this study Public Relations Bureau of South Kalimantan province can utilize the human resources that already exist to have the ability to perform tasks as a public relations major government and PPID in South Kalimantan province, given the uneven coordination between the Bureau of Public Relations section. The next PR Bureau should be possible to plan a program of activities and their sustainable strategies for the acceleration of public disclosure. Keywords: Public Relations, Government, Expert prescriber, Problem Solving Facilitator precess ABSTRAK Penelitian ini menitikberatkan Humas pemerintah yang memiliki fungsi sebagai expert Presciber dan Problem Solving Process Facilitator dalam menguatkan fungsi Humas Pemerintah itu sendiri. Penelitian ini dilakukan dengan pendekatan kualitatif dengan metode studi kasus deskriptif, Penelitian ini dilakukan di kantor Biro Humas Sekretariat Daerah Provinsi Kalimantan Selatan. Teknik pengumpulan data terakhir yakni wawancara mendalam dengan menggunakan wawancara semi terstruktur, Penentuan Key Person yang dijadikan narasumber dalam penelitian ini dengan memper-hatikan tingkat kesesuaian (relevansi) antara kedudukan/ jabatan dan keter-libatan informan dalam proses keterbukaan informasi public. Hasil penelitian menunjukan Biro Humas tidak memenuhi peran sebagai expert Prescriber dalam kegiatan yang dilakukannya. Sementara itu peran problem solving process facilitator tidak ada terlihat pada Biro Humas, hal ini dikarenakan Biro Humas belum menjalankan kegiatan verifikasi dan inventarisasi informasi untuk didiskusikan oleh pimpinan tingkat atas. Saran penelitian ini Biro Humas Provinsi Kalimantan Selatan dapat memanfaatkan sumber daya manusia yang sudah ada untuk memiliki kemampuan menjalankan tugas sebagai Humas pemerintah maupun PPID utama di Provinsi Kalsel, mengingat tidak meratanya koordinasi antar bagian pada Biro Humas. selanjutnya Biro Humas harus segera mungkin merencanakan program kegiatan beserta strategi-strategi yang berkesinambungan untuk percepatan keterbukaan informasi publik. Kata Kunci: Humas, Pemerintah, Expert Prescriber, Problem Solving Process Facilitator

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