scholarly journals Service Quality and Donor Trust and Its Impact on Donor Loyalty (Survey at LAZ Synergy Foundation)

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Eko Ruslamsyah ◽  
Agus Rahayu ◽  
Rida Rosida
Keyword(s):  
Service Quality ◽  
Path Analysis ◽  
Sampling Technique ◽  
Total Sample ◽  
Purposive Sampling ◽  
Quota Sampling ◽  
The Relationship

Islamic Economics regulates development through instruments of Islamic development funds including zakat, infaq and alms. But the collection of ZIS funds is still low compared to its potential. This research is designed to analyze the influence of service quality, donor’s trust in donor’s loyalty. The population of this study was donors at the Sinergi Foundation institution. The sampling technique used was purposive sampling quota sampling with a total sample of 100 people. In addition, it also uses path analysis to determine the relationship or influence between these variables. The results of this study indicate that First, service quality has a positive and significant effect on donor’s trust. Second, service quality does not have a positive and significant effect on donor’s loyalty. Third, donor’s trust has a positive and significant effect on donor loyalty. Fourth, service quality affects the loyalty of donors through trust in donors as an intervening variable.

scholarly journals PENGARUH BAURAN PROMOSI, KUALITAS PELAYANAN, DAN CITRA PERUSAHAAN TERHADAP KEPUASAN JAMAAH UMROH AL-SHAHBA MALANG MELALUI KEPERCAYAAN JAMAAH SEBAGAI VARIABEL INTERVENING

2020 ◽  
Vol 14 (2) ◽  
pp. 161-172
Author(s):  
Maulidia Wulan Anggraini ◽  
Tin Agustina Karnawati ◽  
Widi Dewi Ruspitasari
Keyword(s):  
Data Collection ◽  
Service Quality ◽  
Path Analysis ◽  
Significant Influence ◽  
Sampling Technique ◽  
Corporate Image ◽  
Coefficient Of Determination ◽  
Purposive Sampling ◽  
Independent Variables ◽  
Variable Population

The purpose of the research is to determine the effect of the promotion mix, service quality, and company image toward satisfaction of Al-Shahba Malang pilgrims through the pilgrims’ trust as an intervening variable. Population of this research is based on consumer who choosing and using Al-Shahba Malang’s umrah package in 2016-2018 as many 276 people. Sample used in this research covers 163 consumer using purposive sampling technique. In this research, the data collection techniques is by questionnaires, interviews, observations, and documentations. The data gained from questionnaires was analyzed by using instrument test, path analysis, hypoteshis testing and the coefficient of determination with SPSS 21.0 version. The research proves that the three independent variables : promotion mix, service quality, and corporate image, has a positive and significant influence on the pilgrims’ trust. The promotion mix, service quality, and corporate image has a positive and significant influence on the pilgrims’ satisfaction. The pilgrims’ trust has a positive and significant influence on the pilgrims’ satisfaction. And the promotion mix, service quality, corporate image has a positive and significant indirect influence on the pilgrims’ satisfaction through pilgrims’ trust as an intervening variable.

scholarly journals PENGARUH KUALITAS LAYANAN DAN HARGA TERHADAP KEPUASAN KONSUMEN MEMBELI DI J.CO DONUTS DAN COFFE PALU GRAND MALL

2020 ◽  
Vol 5 (3) ◽  
pp. 240-250
Author(s):  
Dede Kuriang Listanto ◽  
Chalil Chalil ◽  
Ira Nuriya Santi
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Linear Regression ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Total Sample ◽  
Multiple Linear Regression Analysis ◽  
Purposive Sampling

This study aims to know the influence of service quality and price to consumen satisfaction at J.CO Donuts and Coffe Palu Grand Mall. Total sample in this study are 60 respondent, with Purposive sampling as sampling technique. Data analysis methode used in this research is Multiple Linear Regression Analysis. The result shows that service quality and price simultaneously have a signifikan influnce to consument satisfaction at J.CO Donuts and Coffe Palu Grand Mall. Service quality partially have a signifikan influence to consument satisfaction at J.CO Donuts and Coffe  Palu Grand Mall. Price partially have a signifikan influence to consument satisfaction at J.CO Donuts and Coffe Palu Grand Mall. Tujuan dari penelitian ini yaitu untuk mengetahui pengaruh kualitas layanan dan harga terhadap kepuasan konsumen di J.CO Donuts dan Coffe Palu Grand Mall. Sampel yang digunakan penelitian ini yaitu sebanyak 60 responden, dengan teknik penarikan sampel yang digunakan adalah purposive sampling. Metode analisis data yang digunakan dalam penelitian ini adalah Regresi Linear Berganda. Hasil penelitian menunjukkan bahwa kualitas layanan dan harga secara serempak berpengaruh siginifikan terhadap kepuasan konsumen di J.CO Donuts dan Coffe Palu Grand Mall. Kualitas layanan secara parsial berpengaruh signifikan terhadap kepuasan konsumen di J.CO Donuts dan Coffe Palu Grand Mall. Harga secara parsial berpengaruh signifikan terhadap kepuasan konsumen di J.CO Donuts dan Coffe Palu Grand Mall.

scholarly journals CITRA PERUSAHAAN SEBAGAI VARIABEL PEMODERASI PENGARUH LAYANAN TERHADAP KEPUASAN PASIEN DAN NIAT BERALIH

2019 ◽  
Vol 12 (1) ◽  
pp. 51
Author(s):  
Muhammad Zakiy
Keyword(s):  
Regression Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Sampling Technique ◽  
Total Sample ◽  
Test Results ◽  
Purposive Sampling ◽  
Customer Switching

<p>This study aims to see the effect of service quality from 3 PKU Muhammadiyah Hospital in Jogja, Sleman and Bantul on customer satisfaction and customer switching intention which is moderated by the company's image. This study uses Moderated Regression Analysis (MRA), with a total sample of 111 customers/patients at the Muhammadiyah Yogyakarta Hospital. The data was collected online and offline by purposive sampling technique. This study proves that service quality is the main predictor in increasing customer satisfaction of PKU Muhammadiyah Yogyakarta hospital. However, the test results explain that the company's image is not able to moderate the influence of service quality on the customer satisfaction and switching intention. The results of this study also provide theoretical and practical contributions related to theoretical, methodological and practical issues.</p>

scholarly journals ANALYSIS OF E-CRM, SERVICE QUALITY AND BRAND TRUST RELATIONSHIP WITH STUDENT SATISFACTION

2020 ◽  
Vol 8 (1) ◽  
pp. 227-232
Author(s):  
Makarand Upadhyaya
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Research Result ◽  
Data Gathering ◽  
Sampling Technique ◽  
Total Sample ◽  
Future Research ◽  
Brand Trust ◽  
Microsoft Excel ◽  
The Relationship

Purpose of the study: The purpose of this research is to find out the relationship between e-CRM and student satisfaction, to find out the relationship between service quality and student satisfaction, to find out the relationship between brand trust and student satisfaction. Methodology: The questionnaire is used as a data-gathering technique with a total sample of 88 respondents, and it is using a purposive sampling technique. The collected data are then analyzed using Microsoft Excel and SPSS 19. Main Findings: The research result shows that e-CRM is positive and has no relationship with student satisfaction, service quality is negative and has a relationship with student satisfaction, and brand trust is negative and has no relationship with student satisfaction. Applications of this study: This study can be used for the management of the Economy and Business Faculty of Budi Luhur University Jakarta as an evaluation guideline. Novelty/Originality of this study: E-CRM and brand trust variables are negative and have no relationship with student satisfaction. Some recommendations for future research are also made.

scholarly journals E-SERVICE QUALITY AND E–RECOVERY SERVICE QUALITY ON E–SATISFACTION LAZADA.COM

2017 ◽  
Vol 8 (2) ◽  
pp. 258
Author(s):  
Riski Taufik Hidayah ◽  
Eristy Minda Utami
Keyword(s):  
Service Quality ◽  
Path Analysis ◽  
Service Provider ◽  
Sampling Technique ◽  
Online Service ◽  
Recovery Service ◽  
Purposive Sampling ◽  
Online Marketplace ◽  
The Impact

The purpose of thus research is to find the impact of e-service quality and e – recovery service quality toward e-satisfaction of consumer at online marketplace Lazada. This research is triggered by the decreasing percentage of Top Brand Award on every category Lazada is in. Even though Lazada as an online service provider has done several effort to improve their service quality and respon to each complain in a well manner. The methods used in this research is descriptive and verificative. The population in this research are Lazada consumer whom conducted a complaint after they buy a product from Lazada. The sampling technique in this research is a purposive sampling, with the number of sample is 200 people. To analise the data the author used Path Analysis to understand the correlation wether it is simultaneous or partial.

scholarly journals HUBUNGAN ANTARA ATTACHMENT STYLE DAN SELF-ESTEEM DENGAN KECEMASAN SOSIAL PADA REMAJA

2012 ◽  
Vol 3 (1) ◽  
pp. 17
Author(s):  
Noer Lailatul Ma’rifah ◽  
Meita Santi Budiani
Keyword(s):  
High School ◽  
Social Anxiety ◽  
Path Analysis ◽  
Attachment Style ◽  
Negative Correlation ◽  
Indirect Effect ◽  
Sampling Technique ◽  
Self Esteem ◽  
Purposive Sampling ◽  
The Relationship

The purpose of this study was to examine the relationship between attachment style, self-esteem and social anxiety among adolescence. Attachment style, self-esteem, and social anxiety scales were used to collect data from students of class X in a senior high school in Madiun, East Java. Using purposive sampling technique, 58 students were chosen to participate in this study. Path analysis was employed to examine the relationship between attachment style, self-esteem and social anxiety; attachment style and social anxiety; and self-esteem and social anxiety.The result showed that there are negative correlation between attachment style, self-esteem and social anxiety. Attachment style have both direct and indirect effect to social anxiety while self-esteem only have a direct effect to social anxiety.Abstrak: Tujuan dari penelitian ini adalah untuk menguji hubungan antara attachment style dan self-esteem dengan kecemasan sosial. Penelitian ini menggunakan pendekatan kuantitatif dengan metode korelasi. Peneliti menggunakan skala attachment style, self-esteem, dan kecemasan sosial sebagai instrumen untuk mengumpulkan data. Data diambil dari siswa SMA Negeri 1 Dagangan Madiun, yang duduk di kelas X. Peneliti mengukur attachment style, self-esteem dan kecemasan sosial pada 58 siswa yang telah terpilih dengan menggunakan teknik purposive sampling. Dilakukan analisis jalur untuk menguji hubungan antara attachment style dan self-esteem dengan kecemasan sosial, attachment style dengan kecemasan sosial, dan self-esteem dengan kecemasan sosial. Hasilnya menunjukkan bahwa ada hubungan negatif yang signifikan antara attachment style dan self-esteem dengan kecemasan sosial. Attachment style memiliki pengaruh langsung maupun tidak langsung terhadap kecemasan sosial sementara self-esteem hanya memiliki hubungan langsung terhadap kecemasan sosial.

PENGARUH PERSEPSI HARGA, KEPERCAYAAN MEREK, KUALITAS PELAYANAN dan LOKASI TERHADAP KEPUTUSAN PEMBELIAN (Studi Pada Konsumen Natasha Skin Clinic Center Gresik).

MANAJERIAL ◽  
2019 ◽  
Vol 5 (1) ◽  
pp. 30
Author(s):  
Melinda Desy Wahyuni
Keyword(s):  
Service Quality ◽  
Statistical Data ◽  
Sampling Technique ◽  
Total Sample ◽  
Brand Trust ◽  
Purchasing Decisions ◽  
Statistical Data Analysis ◽  
Price Perception ◽  
Purchasing Decision ◽  
Quota Sampling

This study aims to determine how much the Influence of Price Perception, Brand Trust, Service Quality and Location on Consumer Purchasing Decisions of Natasha Skin Clinic Center. The population used in this study were Natasha Skin Clinic Center consumers with a total sample of 100 respondents using Non-Probability Sampling technique with a Quota Sampling approach, which is a technique to determine a sample of a population that has certain characteristics to the desired amount (quota) based on the results of the study found the regression equation as follows Y = 3,692 + 0,193X1 + 0,231X2 + 0,208X3 + 0,215X4 + e. Based on statistical data analysis, the indicators in this study are valid and reliable. The variable that has the greatest influence is the brand trust variable with a regression coefficient of 0.231, while the variable that has the smallest influence is the perception of price with a coefficient of 0.193. Hypothesis testing uses t test which shows that the four independent variables, namely price perception (X1), brand trust (X2), service quality (X3) and location (X4) which are examined, have proven to significantly influence the dependent variable, namely purchasing decision (Y). Then through the F test it can be seen that the price perception variable (X1), brand trust (X2), service quality (X3) and location (X4) together influence the purchasing decision (Y).

scholarly journals ANALISIS PENGARUH BUDAYA ORGANISASI DAN KOMPENSASI TERHADAP KINERJA KARYAWAN DENGAN MOTIVASI SEBAGAI VARIABEL INTERVENING (Studi Kasus pada PT. LG Bagian Penjualan Indonesia Semarang)

2016 ◽  
Vol 13 (2) ◽  
pp. 98
Author(s):  
Alexander Monte Christo Arta Graha ◽  
Edy Rahardja
Keyword(s):  
Organizational Culture ◽  
Data Analysis ◽  
Path Analysis ◽  
Employee Performance ◽  
Sampling Technique ◽  
Purposive Sampling ◽  
Dependent Variables ◽  
The Relationship ◽  
Positive Effect

The problems that occurred in the employee portion of sales LG Indonesia Semarang is adecline in performance is indicated by not achieving the target for 2015. The employeeperformance and motivation is also thought to be influenced by factors of organizationalculture and also compensation deemed not feasible by most employees. This study aimedto analyze the influence of organizational culture on the motivation and compensationand employee performance parts sales LG Indonesia Semarang. The population used inthis study were all employees of LG Indonesia Semarang. The sampling technique usedwas purposive sampling. Criteria samples taken were all employees of the salesdepartment LG Indonesia Semarang who have worked more than two years are 71nurses. The method of collecting the data in this study using questionnaires andinterviews. Methods of data analysis using path analysis. Based on the research,organizational culture and compensation have a positive effect on motivation andperformance, while motivation is also a positive effect on performance. Based on theresults Sobel Test to determine whether there is mediating the relationship between theindependent and dependent variables, it is known that motivation mediates the effect ofcompensation and organizational culture on performance.

scholarly journals CREATING E-LOYALTY ON ONLINE SHOPPING TRANSACTION THROUGH E-SERVICE QUALITY AND E-TRUST

2018 ◽  
Vol 1 (1) ◽  
pp. 39-45
Author(s):  
Muh. Feroza A. ◽  
M Muhdiyanto ◽  
Diesyana Ajeng Pramesti
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Path Analysis ◽  
Hypothesis Testing ◽  
Online Shopping ◽  
Sampling Technique ◽  
Central Java ◽  
Internet Users ◽  
The Relationship

The objective of this research is to determine the extent of e-service quality and e-trust influence thee-loyalty in online shopping by combining two research models. This research employs survey by usingpurposive sampling technique to 120 internet users in Magelang, Central Java. The respondents of the research are customer that ever doing transaction more than 2 times in the website. The data analysis was done using SPSS 21.00 and hypothesis testing was through Path Analysis. The research identifiesthat four hypotheses are supported that are the relationship between of e-service quality, e-trust toe-satisfaction and e-satisfaction, e-trust to e-loyalty are positive and significant and one hypothesis isnot supported that is the relationship between e-service quality to e-loyalty is positive but not significant.

scholarly journals HOW ENJOYMENT, TRUST IN INTENTION WHEN CHOOSING A SHOPPING PLACE

2021 ◽  
Vol 2 (4) ◽  
pp. 551-560
Author(s):  
Sri Rusiyati ◽  
Dede Suleman ◽  
Dinar Riftiasari ◽  
Dedi Suharyadi ◽  
Sofyan Marwansyah ◽  
...  
Keyword(s):  
Sample Size ◽  
Sampling Technique ◽  
Total Sample ◽  
Survey Method ◽  
Purchasing Decisions ◽  
Total Sample Size ◽  
Two Factors ◽  
Quota Sampling ◽  
The Relationship ◽  
The City

The importance of analyzing the relationship between enjoyment and trust in consumer buying interest before making shopping decisions. This study used a sampling quota sampling technique with a survey method with a total sample size of 100 respondents from the city of Jakarta with the criteria for respondents who were over 20 years old. The results of the study indicate that enjoyment and trust influence consumer purchase orders. Therefore, a good marketer must build these two factors in the place of shopping because they can trigger requests to buy and later become a stimulus in purchasing decisions.  

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