scholarly journals A Framework to Establish Passengers' Satisfactory Key Indicators and Index in Speed Boat Ferry Service Operations

2016 ◽  
Vol 72 ◽  
pp. 1-14
Author(s):  
Ombor Pereowei Garrick ◽  
Ombor Elizabeth Oshuare ◽  
Adumene Sidum
Keyword(s):  
Service Operations ◽  
Informed Decision ◽  
Test Case ◽  
Successful Operation ◽  
Satisfaction Index ◽  
Level Of Satisfaction ◽  
Dominant Design ◽  
Key Indicators ◽  
Good Agreement

This study provides a framework to holistically assess the level of passengers' satisfaction for a given ferry service based on the dominant Design/Operational, Passengers Care/Safety/Security and Environmental categorical factors that define the ferry service operations and influence passengers' satisfaction. A test case carried out for a ferry service offered by a boat operator in the Warri wharf yields a Passengers' Satisfaction Index of 3.84, indicating that the ferry service is in the range of dissatisfactory and moderately satisfactory, which is in good agreement with popular opinions that the service offered by that operator does not satisfy most of the passengers' expectations. The results of the test case proved that the framework reliably and realistically predicts the level of satisfaction the passengers derived from the various segments that define the service offered by a boat operator. This study will assist passengers make informed decision about the choice of operators to patronize. It will also guide operators and regulators to identify and improve those areas of the ferry service that are pertinent to the successful operation of the ferry business.

scholarly journals The level of satisfaction among orthodontic removable appliances patients

2012 ◽  
Vol 24 (3) ◽  
Author(s):  
Fatin Nadhirah Kamaludin Latifi ◽  
Ida Ayu Evangelina ◽  
Sri Susilawati
Keyword(s):  
Quality Of Life ◽  
Total Sample ◽  
Community Satisfaction ◽  
Satisfaction Index ◽  
Level Of Satisfaction ◽  
Study Population ◽  
Definition Of ◽  
Removable Appliances ◽  
Over Time

Introduction: Patient satisfaction is like many other psychological concepts, it is easy to understand but hard to define. The concept of satisfaction overlaps with similar themes such as happiness, contentment, and quality of life. Satisfaction is not some pre-existing phenomenon waiting to be measured, but a judgment that people form over time as they reflect on their experience. A simple and practical definition of satisfaction would be the degree to which desired goals have been achieved. Methods: The type of this research is descriptive with survey methode. Data is collected through questionnaire with the total sample of 150 respondents. The study population was based on accidental sampling, by which the sample was selected depending on who came to Orthodontic Department of RSGM FKG UNPAD, Bandung by the researcher during the period of the research. Results: The data is then analyzed using Community Satisfaction Index (Indeks Kepuasan Masyarakat) or IKM that which shows that 13 out of 14 indicators are still in B grade and overall IKM value of 7.90%, which means that the level of satisfaction has yet not met the expectation among removable appliances patients in Orthodontic Department of RSGM FKG UNPAD, Bandung. Conclusion: The level of satisfaction among removable appliances patients 0rthodontic are still have not met the patients’ expectation.

scholarly journals Analisis Kepuasan Wisatawan Terhadap Produk Wisata dan Strategi Pengembangan DTW Telaga Wopersnondi Biak Timur

2020 ◽  
Vol 8 (2) ◽  
pp. 291
Author(s):  
Hans S. M. Salakory ◽  
Febby Sonya Matulessy ◽  
Yansen M. I Saragih
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Research Problem ◽  
The Road ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Level Of Satisfaction ◽  
Analysis Technique ◽  
Great Hope ◽  
Parking Lot

Visitors of Wipersnondi Lake had great hope of fulfilling their comfort when they arrived at the tourism sites, in fact the performance felt by visitors cannot satisfy all the expectations of visitors and had  impact  on their satisfaction and convenience. This study aims to determine the level of satisfaction of tourist visitors to the availability of elements of tourism products, and to find out its developments strategy. To answer the research problem, the analysis technique used is Customer Satisfaction Index (CSI) and Importance Performance Analysis (IPA). The results of research based on CSI show that visitors are not satisfied with the performance of tourism products at Wopersnondi Lake.  Based on the results of the IPA analysis, the main priorities for tourism development in Wopersnondi Lake are increasing affordability and opening of public transport routes, improving cleanliness and increasing the number of toilets, specifically at the lake location, providing road directions to the location, and building health facilities like public health centers around Wopersnondi Lake. Furthermore, the unique aspects of  Wopersnondi Lake that must be maintained are the beautiful view at the tourist location, the comfort of the tourist attraction, the coolness, the cleanliness, the quality of the road to the lake, the parking lot area, and the availability of trash cans are things that have actually been felt and have created comfort and  good experience for visitors to Wopersnondi Lake.  This development must support the development of other tourism products.. Key Word : Importance  Performance  Analysis, Customer Satisfaction Index.

scholarly journals Evaluasi Kepuasan Pelayanan Pengguna Aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta

2015 ◽  
Vol 1 (1) ◽  
pp. 46
Author(s):  
Fatimah Nur Arifah ◽  
Abidarin Rosidi ◽  
Hanif Al Fatta
Keyword(s):  
Performance Analysis ◽  
User Satisfaction ◽  
Ease Of Use ◽  
Public Access ◽  
End User ◽  
Improve Performance ◽  
Five Dimensions ◽  
Satisfaction Index ◽  
Level Of Satisfaction ◽  
End User Computing

Penelitian ini bertujuan untuk mengetahui dan mengukur tingkat kepuasan pengguna terhadap aplikasi Online Public Access Catalog (OPAC) pada Perpustakaan STMIK AMIKOM Yogyakarta. Subjek penelitian ini ialah mahasiswa yang terdaftar sebagai anggota perpustakaan dan objek penelitian ini adalah aplikasi OPAC Perpustakaan STMIK AMIKOM Yogyakarta. Analisis data dalam penelitian ini menggunakan diagram Importance Performance Analysis (IPA) dipadukan dengan Indeks Kepuasan Pengguna (IKP) didasarkan pada indikator-indikator dari lima dimensi End User Computing Satisfaction yaitu isi (content), keakuratan (accuracy), bentuk (format), kemudahan penggunaan (ease of use) dan ketepatan waktu (timeliness). Hasil penelitian menunjukkan pengguna OPAC Perpustakaan STMIK AMIKOM Yogyakarta cukup puas dengan hasil perhitungan IKP 78,01 %. Penelitian ini diharapkan dapat memberi masukan pada pengelola OPAC sebagai bahan acuan untuk meningkatkan kinerja OPAC.This study aims to identify and measure the level of satisfaction of users of the application Online Public Access Catalog (OPAC) in the library STMIK AMIKOM Yogyakarta. These subjects are students who are registered as members of the library and the object of this study is OPAC STMIK Library AMIKOM Yogyakarta. Analysis of the data in this study using a diagram of Importance Performance Analysis (IPA) which is combined with User Satisfaction Index (IKP) based on the five dimensions of End User Computing Satisfaction; content, accuracy, format, ease of use and timeliness. The results showed users of OPAC STMIK AMIKOM Yogyakarta quite satisfied with the results of the calculation IKP 78.01%. This research is expected to provide input to the manager of the OPAC as a reference to improve performance of the OPAC.

Thermal Analysis of Stacked Ni-MH Battery

1999 ◽  
Author(s):  
Katsumi Hisano ◽  
Hideo Iwasaki ◽  
Masaru Ishizuka ◽  
Tetsuya Yamane
Keyword(s):  
Thermal Analysis ◽  
Numerical Analysis ◽  
Temperature Rise ◽  
Test Case ◽  
Charge Retention ◽  
Calculated Temperature ◽  
Computational Load ◽  
Three Stages ◽  
Mh Battery ◽  
Good Agreement

Abstract Numerical analysis was carried out to evaluate the temperature rise and charge retention of Ni-MH batteries as pallet loads. In this paper, thermal analysis of pallet loads which contain 2400 mAh Ni-MH batteries is considered as a test case. To reduce computational load, thermal analysis was performed in three stages. Measured and calculated temperature rise of the load showed good agreement, and it can be observed that there exists an appropriate charge retention of the battery to sustain high retention during transportation.

Experimental Validation of a Dynamic Model for Flexible Link Mechanisms

2001 ◽  
Author(s):  
R. Caracciolo ◽  
A. Gasparetto ◽  
A. Trevisani
Keyword(s):  
Mathematical Model ◽  
Experimental Validation ◽  
Numerical Results ◽  
Test Case ◽  
Planar Mechanisms ◽  
Transient Period ◽  
Element Approach ◽  
Multi Body ◽  
The Mathematical Model ◽  
Good Agreement

Abstract This paper presents an experimental validation of a finite element approach for the dynamic analysis of flexible multi-body planar mechanisms. The mathematical model employed accounts for mechanism geometric and inertial non-linearities and considers coupling effects among rigid-body and elastic motion. A flexible five-bar linkage actuated by two electric motors is employed as a test case. Experimentally determined link absolute deformations are compared with the numerical results obtained simulating the system dynamic behavior through the mathematical model. The experimental and numerical results are in good agreement especially after the very first transient period.

Evaluation of Unsteady CFD Methods by Their Application to a Transonic Propfan Stage

2001 ◽  
Author(s):  
S. Schmitt ◽  
F. Eulitz ◽  
L. Wallscheid ◽  
A. Arnone ◽  
M. Marconcini
Keyword(s):  
Numerical Methods ◽  
Navier Stokes ◽  
Test Case ◽  
Flow Angle ◽  
Laser Measurements ◽  
General Flow ◽  
Blade Row ◽  
Flow Features ◽  
Blade Row Interaction ◽  
Good Agreement

The accuracy in predicting the unsteady aerodynamic blade-row-interaction of two state-of-the-art Navier-Stokes codes is evaluated within the current paper. The general flow features of the test case — a transonic research propfan stage — are described in brief as far as necessary to understand the detailed comparisons. The calculated unsteady velocity and flow angle distributions at various axial planes of the stage are compared to data from unsteady laser measurements. The general flow features of the propfan are very well reproduced by the numerical methods and a good agreement is also obtained in comparison to the measured data. One important outcome of the comparison is the good agreement of both numerical methods with the unsteady fluctuations measured in the experiment.

An Accelerated 3D Navier–Stokes Solver for Flows in Turbomachines

2010 ◽  
Vol 133 (2) ◽  
Author(s):  
Tobias Brandvik ◽  
Graham Pullan
Keyword(s):  
Graphics Processing Units ◽  
Three Dimensional ◽  
Navier Stokes ◽  
Linear Scaling ◽  
Test Case ◽  
Processing Unit ◽  
Central Processing ◽  
Order Of Magnitude ◽  
Graphics Processing ◽  
Good Agreement

A new three-dimensional Navier–Stokes solver for flows in turbomachines has been developed. The new solver is based on the latest version of the Denton codes but has been implemented to run on graphics processing units (GPUs) instead of the traditional central processing unit. The change in processor enables an order-of-magnitude reduction in run-time due to the higher performance of the GPU. The scaling results for a 16 node GPU cluster are also presented, showing almost linear scaling for typical turbomachinery cases. For validation purposes, a test case consisting of a three-stage turbine with complete hub and casing leakage paths is described. Good agreement is obtained with previously published experimental results. The simulation runs in less than 10 min on a cluster with four GPUs.

scholarly journals ANALISIS SIKAP DAN KEPUASAN KONSUMEN TERHADAP ATRIBUT PRODUK KARKAS AYAM PEDAGING SEGAR DI PASAR TRADISIONAL KOTA SAMARINDA

2018 ◽  
Vol 8 (2) ◽  
pp. 69
Author(s):  
Arif Ismanto ◽  
Try Julianda ◽  
. Mursidah
Keyword(s):  
Customer Satisfaction ◽  
Consumer Satisfaction ◽  
Secondary Data ◽  
Data Retrieval ◽  
Primary Data ◽  
Consumer Attitude ◽  
Satisfaction Index ◽  
Traditional Markets ◽  
Level Of Satisfaction

This research aims to know the attitude of consumers, the level of satisfaction, and what product attributes that are considered consumers before buying the broiler carcass in traditional market of Samarinda City. The data retrieval research conducted during November 2016. The basic method of research is using descriptive method, and it’s implementation with the technique level. The location of the study was chosen intentionally in Samarinda City by taking 3 traditional markets as a sample. The determination of the number of samples is done proportionally and the technique of determining the sampling method by chance (Accidental sampling) with the number of samples of 50 respondents. The type of data used is primary data and secondary data with data collection techniques by observation, interview, and recording. The analysis used is Fishbein Multi Attribute attitude analysis and to analyze satisfaction using Customers Satisfaction Index. The result of the research based on analysis of Fishbein Multiatribut known to consumer attribute value toward color attribute 16.80, weight (16.48), aroma (15.76), skin hygiene (14.57) and price (13.11). Based on Costumer Satification Index the level of customer satisfaction on broiler carcass is 77.11%. Result of research based on analysis of Fishbein Multi Attribute known consumer attitude toward carcass is “positive” which means consumers are well-receptive to broiler carcass in traditional markets with most attributes considered in the purchase decision of chicken carcasses in traditional markets of Samarinda City is the color of broiler carcasses. The order of attributes from the most considered to the least considered is color, carcass weight, aroma, skin hygiene and broiler carcass price. Based on Customer Satisfaction Index of consumer satisfaction level against broiler carcass is 77.11% who are satisfied category.

scholarly journals ANALISIS KEPUASAN DAN LOYALITAS KONSUMEN KOPI AAA DI KABUPATEN KERINCI

2017 ◽  
Vol 8 (2) ◽  
Author(s):  
Jahyu Pradinata
Keyword(s):  
Customer Satisfaction ◽  
Consumer Loyalty ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Level Of Satisfaction ◽  
The Future ◽  
Coffee Powder ◽  
Ground Coffee

Research objectives are to analyze the level of satisfaction of consumers against products of coffee powder Nefo Cap AAA. for consumer loyalty towards mengetahuitingkat ground coffee products Nefo Cap AAA. A sample of these studies amounted to 131 consumers Coffee Nefo Cap Regency AAA Kerinci. The data from this study are obtained from the results of a questionnaire distributed to respondents. This research was analyzed using the methods of Customer Satisfaction Index (CSI), the Importance of Performance Analisys (IPA). The results of this study found that the image of the pyramid Coffee loyalty Nefo Cap AAA in General can be said already quite well. On the level Switcher/Price Buyer has a considerable percentage of the amount that is 57 percent. This can lead to a reduced number of sales in the future due to the consumer at this level are likely to be moved on the ground coffee brand to another if there is a manufacturer that sells ground coffee that is cheaper with the same quality with the brand of coffee Nefo Cap AAA. At the level of the respondent which is brand loyalitas Switcher of 57%, respondents who Hobitual of 69%, of respondents which is a Satisfied Buyer of 70%, of the respondents which is Liking the Brand of 68%, and respondent who is a Committed Buyer of 68%.

scholarly journals ANALISIS INDEKS KEPUASAN MASYARAKAT DALAM UPAYA PENINGKATAN KEPUASAN KUALITAS PELAYANAN MASYARAKAT DI KANTOR KECAMATAN KOTABARU KABUPATEN KARAWANG

2018 ◽  
Vol 9 (2) ◽  
pp. 184-197
Author(s):  
Rizka Mardiyanto ◽  
Mary Ismowati
Keyword(s):  
Sampling Technique ◽  
Research Approach ◽  
District Office ◽  
Satisfaction Index ◽  
Level Of Satisfaction ◽  
Index Value ◽  
Service Standards ◽  
General Guidance ◽  
Better Than

People need services to meet a variety of needs that can not be fulfilled themselves. Similarly, at the Kotabaru District office, Karawang regency, West Java province has an important role to provide public services. The main purpose of public service is the satisfaction of the community. This satisfaction can be realized if the services provided in accordance with service standards established or better than the standard service. The services provided in general have not satisfied the public.The purpose of this study is to analyze the value of the level of Satisfaction Index in Kotabaru District Karawang regency in an effort to increase the quality of service satisfaction in Kotabaru district office Karawang regency.The research approach is quantitative. Technique sampling technique proportionate stratified random sampling. Population 18,584 People with 207 samples. Data collection techniques with questionnaires. Technique Data analysis is Satisfaction Index of Society based on Rating of service quality KEP / 25 / M.PAN / 2/2004 about General Guidance of Compilation of Public Satisfaction Index.Based on the result of calculation of Satisfaction Index of Public in Kotabaru Subdistrict office with acquisition value of Satisfaction Index of Community equal to 54,10 quality of Kotabaru District office service performance is at "C" level of bad category. Based on the 14 elements of service studied, service procedure is the element with the highest index value with the value of IKM of 62.00 and is at the level of less good. While the element with the lowest index value is the element of service cost certainty with an IKM value of 43.50 and is at the level of less good.

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