scholarly journals Patient Satisfaction Measurement For In-Hospital Services Delivered By Nurses: Guidelines For Improving Practice In Africa

2015 ◽  
Vol 6 (1) ◽  
pp. 23-36
Author(s):  
Ponce Kokou ◽  
Estelle Van Tonder ◽  
Mornay Roberts-Lombard
Keyword(s):  
Service Quality ◽  
Sampling Technique ◽  
Services Marketing ◽  
Primary Objective ◽  
Marketing Strategies ◽  
World Health ◽  
Level Of Service ◽  
Military Hospital ◽  
Health Organization ◽  
The Military

Hospitals in developing countries in Africa cannot focus on improving only the technological and operational side of their service offering in trying to adhere to the stipulations of the World Health Organization. To truly become competitive and remain viable over the long term, hospitals would also need to attend to their services marketing strategies and ensure that the level of patient service offered is of high quality. Consequently, the primary objective of the research reflected in this article was to explore the level of service provided by the nursing staff at the military hospital in Libreville, Gabon, with regard to the variables of reliability, responsiveness, assurance and empathy. The military hospital has been very successful in attracting more patients, and their achievements could provide valuable guidance to other hospitals on the African continent to improve their practices. The population was defined as all existing patients of the military hospital in Gabon. A systematic probability sampling technique was applied and self-administered questionnaires were distributed to the patients once they had signed the released form. The findings revealed that, in respect of the level of service experienced, the nurses were more successful in addressing the empathy and assurance dimensions of service quality than the responsiveness and reliability dimensions. Overall, though, it seems that all the dimensions measured in the study were adequately addressed by the nurses. By incorporating these dimensions into their services marketing strategies, hospitals in Africa could benefit from improved service quality, patient loyalty, market share, and profit.

The Correlation between Servqual Dimensions and Student Satisfaction

2021 ◽  
Vol 7 (2) ◽  
pp. 7
Author(s):  
Nur Zihan Abd Rashid ◽  
Tuan Nur Athirah Nabilah Tuan Ismail ◽  
Bibianah Thomas
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Student Satisfaction ◽  
Learning Experience ◽  
Sampling Technique ◽  
Education Institution ◽  
Primary Objective ◽  
Future Research ◽  
Higher Education Institution ◽  
New Findings

Service quality is a very crucial element in ensuring the competitiveness of various institutions. By having a good service quality, the reputation of the organization will enhance and thus become their added competitive advantage. In higher education institution, service quality is important to ensure the students whom are their primary stakeholders are able to have a good learning experience in which will then influence their satisfaction. The primary objective of this paper is to analyze the correlation between five elements in SERVQUAL dimensions (tangibility, reliability, responsiveness, assurance, empathy) and the student satisfaction. The questionnaires were distributed among the students in various faculties in UiTM Sabah by using convenience sampling technique and 250 questionnaires were managed to be collected for analysis. Overall, the result shows that the students are satisfied with service quality in UiTM Sabah. Specifically, all five SERVQUAL dimensions correlate with student satisfaction. Reliability, responsiveness and empathy dimensions have strong correlation with student satisfaction. Meanwhile, both tangibility and assurance have moderate correlation with student satisfaction. This study is hoped to contribute towards the new knowledge in the field of service quality especially in higher education institutions Future research is also proposed at the final section of this study to discover new findings from different perspectives of service quality. Keywords: servqual; students’ satisfaction; service quality; higher education institution; service delivery.

scholarly journals The mediating effect of self-esteem on emerging adults’ materialism and anxiety

2020 ◽  
Vol 5 (1) ◽  
pp. 1
Author(s):  
Astri Rahmadina ◽  
Fuad Nashori ◽  
Sonny Andrianto
Keyword(s):  
Emerging Adulthood ◽  
Emerging Adults ◽  
Life Stage ◽  
Sampling Technique ◽  
Self Esteem ◽  
Mediating Effect ◽  
World Health ◽  
Quota Sampling ◽  
Health Organization ◽  
The Relationship

World Health Organization (WHO) announced that anxiety disorders are ranked as the sixth-largest contributor to non-fatal health loss globally, and these disorders are most prevalent during a human’s emerging adulthood period. Emerging adulthood is an individual’s life stage that roughly lasts from ages 18 to 25. This study aims to find out the mediating effect of self-esteem on the relationship between materialism and anxiety of emerging adults living in Yogyakarta. For data collection, we used a quota sampling technique which involved 332 emerging adults aged 18 to 25 years. Participants were measured with Richins and Dawson’s Materialistic Value Scale, Rosenberg Self-esteem Scale, and Beck Anxiety Inventory. These scales were distributed to the research participants via online questionnaires. A causal step approach was used in mediation regression analysis to test the hypothesis. Research results showed that the hypothesis was accepted: self-esteem partially mediated materialism and anxiety, although the mediation was minimal.

scholarly journals HUBUNGAN MINAT MEMBACA BUKU KIA DENGAN PENGETAHUAN IBU HAMIL TENTANG BUKU KIA

2018 ◽  
Vol 4 (2) ◽  
pp. 188
Author(s):  
Faradina Nur Annisa
Keyword(s):  
Research Result ◽  
Rank Correlation ◽  
Sampling Technique ◽  
World Health ◽  
Rank Test ◽  
Spearman Rank ◽  
Knowledge Based ◽  
Health Organization ◽  
Reading Interest ◽  
Pregnant Mothers

Maternal Mortality Rate (MMR) in Indonesia is still high relatively, recent data from the World Health Organization in 2011 the MMR in Indonesia is 240/100 thousands birth rate. One of the eff ort developed by Ministry of Health is empowering families and people by KIA book. KIA book is an important book for pregnant mothers. One of way to get knowledge well, a person must have an interest to read. This research aimed for knowing the relationship between reading interest of KIA book with pregnant mothers knowledge about KIA book. Research This research used analytic observational with cross sectionalapproach. Population in this research is all of pregnant mothers in the 2nd and 3rd semester that have KIA book in Rural Clinic Pulungdowo Tumpang, with the amount of population is 36 people. Sample taking use purposive sampling technique with the number of 33 people. Data processing displayed in thefrequency distribution table and analyzed using Spearman Rank correlation test, research result shows that half of respondent, 33.3% has high interest and well knowledge. Based Spearman Rank test with signifi cance level 0.05, obtained signifi cance value 0.000  0.05, it means that there is a relationship between reading interest of KIA book with pregnant mothers knowledge about KIA book.Keywords: Reading interest, Pregnant mothers, KIA book, Knowledge

scholarly journals SEMEN ANALYSIS; CORNER STONE IN EVALUATING INFERTILITY

2022 ◽  
Vol 71 (6) ◽  
pp. 2224-27
Author(s):  
Aysha Khan ◽  
Zunera Shahbaz ◽  
Shagufta Yousaf ◽  
Abeera Ahmed ◽  
Fatima Sana ◽  
...  
Keyword(s):  
Sperm Count ◽  
Semen Analysis ◽  
Cross Sectional Study ◽  
World Health ◽  
Semen Parameters ◽  
Military Hospital ◽  
Normal Male ◽  
Cross Sectional ◽  
Normal Sperm ◽  
Health Organization

Objective: To study the patterns and distribution of various abnormal semen parameters in infertile males. Study Design: Cross sectional study. Place and Duration of Study: Department of Pathology, Combined Military Hospital, Karachi, from Nov 2019 to Oct 2020. Methodology: The study included 364 patients who presented with primary and secondary infertility. Consecutive convenient sampling was done. Semen analysis was performed using World Health Organization latest guidelines. Samples were categorized as normospermia, azoospermia, oligospermia, asthenozoospermia and necrospermia. Results: The study comprised of 364 samples of infertile males. Normal sperm count was observed in 317 (87%) males, azoospermia in 28 (7.6%) and oligospermia in 19 (5.2%) males. Low ejaculated volume and higher non-motile sperms were noted in oligospermia samples in comparison with normospermia samples. Asthenozoospermia was observed in 102 (28%) and oligoasthenospermia was noted in 15 (4.1%) samples. Conclusion: Good quality semen analysis is a corner stone to diagnose the cause of male infertility.Sperm concentration and motility are the important markers of normal male reproductive system and are related to each other.

scholarly journals Evaluasi Kepuasan Konsumen Dalam Meningkatkan Pelayanan Dengan Menggunakan Metode Servqual dan Kano (Studi Kasus di PT.Daya)

2021 ◽  
Vol 3 (1) ◽  
pp. 27-42
Author(s):  
Dini Yulianti ◽  
Wawan Darmawan
Keyword(s):  
Service Quality ◽  
Service Sector ◽  
Marketing Strategies ◽  
Level Of Service ◽  
Actual Performance ◽  
One Dimensional ◽  
Customer Expectations ◽  
Alternative Solutions ◽  
Dominant Part

PT. Daya is one of the actors in the automotive and service sector that can maintain the quality of service to customer satisfaction where the business competition faced by companies increasingly requires company management to be more careful in determining marketing strategies in order to win increasingly competitive competition. At this time products in the form of services have become a fairly dominant part of its influence in the economy, in addition to physical queuing products where business competition faced by companies increasingly demands management to be more careful in determining strategies in order to win increasingly competitive competition. From the purpose of this study to find out or find the value of the results of the actual performance GAP attribute with customer expectations, so that it will be known how much the level of service satisfaction has been provided to customers and provide alternative solutions for improvement. The method used is the Service Quality and Kano methods. The results obtained in this study are Kano for the Indiffrent category, the highest score is from the respondent's results, and the lowest value is on reverse and one dimensional. Then in Service Quality (Servqual) there is the highest value on the value of the inadequate capacity of the workshop area, GAP 0.43 and Mechanics are not responsive to consumer willingness, the smallest value is GAP 0.00 for the Service Quality (Servqual) category. 

scholarly journals Antenatal Service Quality: A Scoping Review

2020 ◽  
Author(s):  
Yayuk Puji Lestari ◽  
◽  
Farida Kartini ◽  
Keyword(s):  
Service Quality ◽  
Antenatal Care ◽  
Scoping Review ◽  
Health Personnel ◽  
Meta Analysis ◽  
World Health ◽  
Care Services ◽  
Electronic Bibliographic Database ◽  
Health Organization

ABSTRACT Background: Maternal mortality rate (MMR) is an indicator of the success of health development in a country. The World Health Organization (WHO) has issued a series of new recommendations to improve the quality of antenatal care to reduce the risk of birth and pregnancy complications and provide a positive pregnancy experience. This study aimed to review the antenatal service quality. Subjects and Method: This was a scoping review using an electronic bibliographic database method. Articles were collected from 5 databases, namely Science Direct, PubMed, EBSCO, Wiley, and ProQuest. This study was carried out systematically from 2009 to 2019. The articles used in this scoping review were described in the Preferred Reporting Items for Systematic Review and Meta-Analysis (PRISMA) flowchart. Results: Based on 10 articles out of 190 articles according to inclusion criteria, the review results showed that the quality of antenatal care was divided into physical examinations and supporting examinations carried out in antenatal care services, suggestions and infrastructure in antenatal care services, and availability of health personnel in antenatal care services. Conclusion: The quality of antenatal care services is strongly influenced by the standard of the equipment used, the standard of examination, facilities and infrastructure and the availability of health personnel. Keywords: quality, antenatal care, scoping review Correspondence: Yayuk Puji Lestari. Universitas ‘Aisyiyah Yogyakarta. Jl. Ringroad Barat No.63, Mlangi Nogotirto, Gamping, Rice Field Area, Nogotirto, Kec. Gamping, Sleman Regency 55592, Yogyakarta Special Region. Email: [email protected]. Mobile : 085349033588. DOI: https://doi.org/10.26911/the7thicph.03.31

scholarly journals The Study of Mental Health and Mobile Phone Addiction among Adolescences

2017 ◽  
Vol 4 (2) ◽  
Author(s):  
Borale Yogesh Prabhakar ◽  
Dr. Khalane Shashikant Hari
Keyword(s):  
Mental Health ◽  
Mobile Phone ◽  
Random Sampling ◽  
Sampling Technique ◽  
World Health ◽  
Test Results ◽  
Mobile Phone Addiction ◽  
Significant Difference ◽  
The World ◽  
Health Organization

Aim: According to the world health organization, health means the person is not only free from any physical and psychological illness but (s)he should be fit socially too as well as no health without mental health. The present study aimed to investigate the level and difference of mental health and mobile phone addiction among adolescences. Methods: This study was done on 400 adolescences (200 boy and 200girl students) through random sampling technique. Mithila Mental Health Status Inventory and mobile phone addiction were used to collect data. Data were analyzed by using Mean, S.D, t-test and f-test. Results: Result proves it there is interaction affect among gender and level of mobile phone addiction in terms of mental health as well as no significant difference in mental health among adolescence between low mobile phone addiction and average mobile phone addiction level.

scholarly journals Antibiotic prescriptions in the case management of acute watery diarrhea in under fives

2017 ◽  
Vol 4 (3) ◽  
pp. 691 ◽  
Author(s):  
Ekong E. Udoh ◽  
Martin M. Meremikwu
Keyword(s):  
Health Workers ◽  
Sampling Technique ◽  
World Health ◽  
Watery Diarrhea ◽  
P Value ◽  
Oral Rehydration ◽  
Cross River State ◽  
Multi Stage ◽  
Acute Watery Diarrhea ◽  
Health Organization

Background: Diarrhea disease is a leading cause of under-five mortality globally. The World Health Organization recommends low osmolality oral rehydration solution, zinc supplementation and adequate nutrition in the management. Antibiotic is indicated only in specific circumstances. This study was aimed at determining the antibiotic prescription in the management of under-fives with acute watery diarrhea.Methods: An audit of under-fives managed for acute watery diarrhea was conducted between January and February 2012. A multi-stage stratified random sampling technique was used to select 32 health facilities (21 primary and 11 secondary) from two local government areas of Cross River State. Case records of children managed for the condition six months prior to the audit were retrieved and evaluated. The appropriateness, types and frequency of antibiotic prescriptions were assessed.Results: A total of 370 case records were evaluated. Antibiotic was not indicated in any of the children but was prescribed for 291 (78.6%). Of this number, 169 (45.7%) received one antibiotic while 122 (33.0%) received two or more antibiotics. The difference in the prescription of multiple antibiotics between health workers in the primary and secondary facilities was statistically significant (p value = 0.00001). Metronidazole was the most prescribed antibiotic 228 (50.9%), followed by co-trimoxazole 88 (19.6%) and gentamicin 55 (11.8%).Conclusions: There is a high level of irrational antibiotic prescriptions in the State with oral metronidazole being the most prescribed. Periodic training of health workers on indications for antibiotic prescriptions in the management of diarrhea in under-fives is necessary.

scholarly journals Knowledge and Attitude Relationship on Clean and Healthy Lifestyle Towards The Prevention of Covid-19 Transmission in RW.03 Ciganjur Village South Jakarta

2021 ◽  
Vol 4 (1) ◽  
pp. 29-34
Author(s):  
Milla Evelianti Saputri ◽  
Toto Suharyanto ◽  
Dhea Khumaera
Keyword(s):  
Healthy Lifestyle ◽  
Task Force ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
World Health ◽  
P Value ◽  
Chi Square ◽  
Healthy Behaviors ◽  
Knowledge And Attitude ◽  
Health Organization

The coronavirus disease 2019 (COVID-19) originating from Wuhan, China began to emerge in December 2019. Until now, COVID-19 has become a global pandemic, and Indonesia has been one of the countries that affected by this virus since March 2020. Based on World Health Organization data on October 20, 2020, corona has spread in 215 countries and has infected 40.4 million people. And based on data from the Indonesian Task Force for Covid-19, the victims who have been infected have reached 369,000 people. This study aims to determine whether there is a relationship between knowledge and attitudes about Clean and Healthy Behavior towards the prevention of COVID-19 in RW.03 Ciganjur Sub-District. The sample in this study amounted to 97 respondents in RW.03 Ciganjur Sub-District. The sampling technique used was simple random sampling and the data were analyzed using Chi-Square. The results showed that there was a relationship between knowledge about clean and healthy behaviors against the prevention of COVID-19 transmission, indicated by a p value of 0.000 (p

scholarly journals Influence of Information Behaviour and Perceived Risks on Substance Use of Undergraduates in Universities in Ogun State, Nigeria

2021 ◽  
Vol 12 (1) ◽  
pp. 47-61
Author(s):  
Ruth Onajite Owolabi ◽  
Adebowale Ifeoluwa Ojo ◽  
Chinyere Nkechi Ikonne
Keyword(s):  
Substance Use ◽  
Significant Influence ◽  
Sampling Technique ◽  
World Health ◽  
University Management ◽  
Perceived Risks ◽  
Information Behaviour ◽  
Ogun State ◽  
Validated Questionnaire ◽  
Health Organization

This study investigated the influence of information behaviour and perceived risks on substance use among undergraduates in universities in Ogun State, Nigeria.The study adopted survey research design. The population comprised 82,809 undergraduates in 14 approved private, state and federal universities in Ogun State, Nigeria. Krejcie and Morgan table was used to determine the sample size of 1,513 undergraduates. A two-stage random sampling technique was used to select the respondents. A validated questionnaire was used for data collection. The Cronbach‟s alpha reliability coefficients for the constructs ranged from 0.89 to 0.99. The response rate of 93.9% was achieved. Data were analysed using descriptive and inferential (multiple regression) statistics. Findings showed that information behaviour and perceived risks had no combined significant influence on substance use among undergraduates (Adj R2 = -.001, F(2, 1417)= .627, p>0.05). Additionally, among other findings, it was discovered that information behaviour had a significant influence on substance use among the undergraduates (R2= .022, β = .149, t(1,414)= 6.420, p<0.05 The study concluded that information behaviour and perceived risks did not jointly influence substance use. However, both information behaviour and perceived risks, on individual basis influenced substance use. The study recommended that university management and stakeholders should intensify efforts to increase awareness programs to eradicate substance use on university campuses. Intervention from World Health Organization.

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