scholarly journals Customer Saving Satisfaction Viewed from the Customer’s Perspective: A Study on Islamic Banks in the Special Region of Yogyakarta

2021 ◽  
Vol 21 (1) ◽  
pp. 55-88
Author(s):  
Widyarini ◽  
Samsul Hadi
Keyword(s):  
Customer Satisfaction ◽  
Sampling Method ◽  
Islamic Banks ◽  
Snowball Sampling ◽  
Bank Account ◽  
Significant Difference ◽  
Technological Developments ◽  
The Difference ◽  
Finance Department ◽  
Special Region

Technological developments already change the behavior of employee salary payments. This is done to reduce the risk of carrying large amounts of cash, speeding up the payment process and reduce the working time of the finance department. Sometimes a spesific bank appointment does not make employees feel satisfied for several reasons, such as: already a customer from another bank, forced to open a new account, short of bank facilities (ATMs), ATM the location is far from his or her the house. The purpose of the research is to find out the difference in customer satisfaction levels of saving customers reviewed from the beginning of bank account opening, termed 'Voluntary Customer' or 'Forced Customer'. This research is a field study with the population of Saving Customers in Sharia Bank operating in the Special Region of Yogyakarta. Samples are taken by snowball sampling method. The number of samples that met the requirements was 394 consist of 'Voluntary Customer' as many as 247 respondents and 'Forced Customer' as many as 147 respondents. The questionnaire was set in five points Likert scales. Validity Test using Product Moment Correlation and Reliability Test using Chronbah Alpha. The results of the study are as follows: 1). Customer satisfaction of Sharia Bank is still very low. 2). There is a significant difference between the satisfaction of 'Voluntary Customer' and 'Forced Customer'. 3) There is a significant difference between the satisfaction of 'Voluntary Customers who know the contract' and 'Forced Customers who do not know the contract'. 4). There is no significant difference between the satisfaction of 'Voluntary Customer who knows the contract' and 'Voluntary Customer who does not know the contract'. 5). There is no significant difference between the satisfaction of 'Forced Customer who knows the contract' and 'Forced Customer who does not know the contract'. 6). There is no significant difference between the satisfaction of 'Voluntary Customers who do not know the contract' and the 'Forced Customer who knows the contract'.

scholarly journals Pengaruh Penerapan Model Pembelajaran Kooperatif Tipe Course Review Horay (CRH) Terhadap Keaktifan Belajar dan Hasil Belajar Ekonomi

2019 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Aisyah Aisyah
Keyword(s):  
Learning Outcomes ◽  
Sampling Method ◽  
Learning Model ◽  
Positive Influence ◽  
Learning Activity ◽  
Economic Study ◽  
Purposive Sampling ◽  
Significant Difference ◽  
The Difference

This research is experimental research on students class XI of MIPA in SMA Negeri 3 Purwokerto. This research takes the title of "The Influence of the Application of the Cooperative Learning Model Type Course Review Horay (CRH) Against the Liveliness of learning and the Results of the Economic Study (study on the Grade XI MIPA in SMA Negeri 3 Purwokerto)". The purpose of this research is to know the difference in learning outcomes and learning activity between the learning model Course Review Horay (CRH) with conventional learning model, to know the influence of learning model Course Review Horay (CRH) against the learning outcomes and learning activity, as well as to know the influence of the liveliness of the learning results of learning. The population of this research is the grade XI MIPA in SMA Negeri 3 Purwokerto. The number of samples taken in this study is 72 i.e. 2 Class XI of MIPA which each class amounted to 36 students. Purposive Sampling Method used in the determination of the sample. Based on the results of the research and the anallisis data indicate that (1) there is a significant difference between the model of learning learning activeness cooperative Course Review Horay (CRH) and conventional learning model on economics. (2) there are significant differences between the learning outcomes learning model cooperative Course Review Horay (CRH) and conventional learning model on economi. (3) there is a positive influence learning model cooperative Course Review Horay (CRH) against the liveliness of the study on economic. (4) there is a positive influence learning model cooperative Course Review Horay (CRH) against the results of the study on economic. (5) there is no positive influence between the liveliness of student learning against the results of the study on economic. Penelitian ini adalah penelitian eksperimen pada siswa kelas XI MIPA di SMA Negeri 3 Purwokerto. Penelitian ini mengambil judul “Pengaruh Penerapan Model Pembelajaran Kooperatif Tipe Course Review Horay (CRH) terhadap Keaktifan Belajar dan Hasil Belajar Ekonomi (Studi pada Siswa Kelas XI MIPA di SMA Negeri 3 Purwokerto)”.        Tujuan dari penelitian ini adalah untuk mengetahui perbedaan keaktifan belajar dan hasil belajar antara model pembelajaran Course Review Horay (CRH) dengan model pembelajaran konvensional, untuk mengetahui pengaruh model pembelajaran Course Review Horay (CRH) terhadap keaktifan belajar dan hasil belajar, serta untuk mengetahui pengaruh keaktifan belajar terhadap hasil belajar. Populasi penelitian ini adalah siswa kelas XI MIPA di SMA Negeri 3 Purwokerto. Jumlah sample yang diambil dalam penelitian ini adalah 72 yaitu 2 kelas XI MIPA yang masing-masing kelas berjumlah 36 siswa. Purposive Sampling Method digunakan dalam penentuan sample. Berdasarkan hasil penelitian dan anallisis data menunjukkan bahwa (1) Terdapat perbedaan signifikan keaktifan belajar antara model pembelajaran kooperatif Course Review Horay (CRH) dengan model pembelajaran konvensional pada mata pelajaran ekonomi. (2) Terdapat perbedaan signifikan hasil belajar antara model pembelajaran kooperatif Course Review Horay (CRH)  dengan model pembelajaran konvensional pada mata pelajaran ekonomi. (3) Terdapat pengaruh positif model pembelajaran kooperatif Course Review Horay (CRH)  terhadap keaktifan belajar pada mata pelajaran ekonomi. (4) Terdapat pengaruh positif model pembelajaran kooperatif Course Review Horay (CRH)  terhadap hasil belajar pada mata pelajaran ekonomi. (5) Tidak terdapat pengaruh positif antara keaktifan belajar siswa terhadap hasil belajar pada mata pelajaran ekonomi.  

scholarly journals The Impact of Diurnal Preferences on Customer Satisfaction, Word of Mouth and Repurchasing: A Study in Indian College Online Shoppers

2020 ◽  
Vol 16 (1) ◽  
pp. 21-30 ◽  
Author(s):  
Larry Sau Kei Leung
Keyword(s):  
Customer Satisfaction ◽  
Sampling Method ◽  
Word Of Mouth ◽  
Online Shopping ◽  
Snowball Sampling ◽  
Online Retail ◽  
Online Shoppers ◽  
Managerial Implications ◽  
Positive Word Of Mouth ◽  
The Impact

The importance of positive word of mouth (WOM) and repurchasing in competitive online retail environments demands their further study. Although customer satisfaction has been found to drive positive WOM and repurchasing, limited research has explored what type of customers feel more satisfied with online shopping. It was anticipated that the convenient nature of online shopping would better match the conscientious personality traits of customers with earlier sleep and wake times. Data collected from 334 Indian college students participating in this study using a snowball sampling method were analysed by multiple regression. As hypothesised, based on self-congruency theory, customers with earlier sleep and wake times were found to feel more satisfied with online shopping, which in turn enhanced their positive WOM and increased repurchase intention. Theoretical and managerial implications are discussed.

Happiness and Mental Health in Pre-Operative and PostOperative Transsexual People

2020 ◽  
Author(s):  
Elahe FALLAHTAFTI ◽  
Meisam NASEHI ◽  
Roya RASULI ◽  
Dariush D. FARHUD ◽  
Taghi POUREBRAHIM ◽  
...  
Keyword(s):  
Mental Health ◽  
Sexual Behaviors ◽  
Sampling Method ◽  
Human Life ◽  
Social Classes ◽  
Snowball Sampling ◽  
Significant Difference ◽  
Quasi Experimental ◽  
Symptom Check List ◽  
Oxford Happiness Questionnaire

Abstract Background: Sex is one of the major social classes in any society. Gender identity as the most fundamental element of human life from beginning to end. While most people with behavior and attitudes appropriate to their physiological gender, but among them are also those sexual behaviors with their physical sex does not match, that say to this group transsexual people. The aim of this study was to investigate happiness and mental health in transsexual individuals before surgery and after surgery. Methods: This quasi-experimental study, consisted of 42 patients before surgery and after surgery inside Iran in 2016-2017. Snowball sampling method was selected. The instrument was Oxford Happiness Questionnaire (OHQ) and Symptom Check List (SCL25). Data were analyzed using SPSS, t-test independent groups and oneway ANOVA. Results: There was significant difference between transsexual individuals before surgery and after surgery in mean score of happiness (P<0.01) (t=-4/84). Moreover, there was significant difference between the two groups in mean score of mental health (P<0.01) (f=19/13). Conclusion: Transsexual individuals after surgery experienced more happiness and mental health than those before surgery. 

scholarly journals Difference Analysis of Social Performance With The Islamic Social Reporting (ISR) in Syariah Banking That Are in Indonesia and Malaysia

2017 ◽  
Vol 1 (01) ◽  
pp. 53
Author(s):  
Aprila Dwi Widayati ◽  
Raditya Sukmana
Keyword(s):  
Sampling Method ◽  
Social Performance ◽  
Secondary Data ◽  
Social Reporting ◽  
Annual Reports ◽  
Islamic Banking ◽  
Islamic Banks ◽  
Content Analysis Method ◽  
The Difference ◽  
Better Than

<p>The purpose of this research is to examine the difference of Islamic Social Reporting (ISR) disclosure level of islamic banking in Indonesia and Malaysia based on ISR index. The samples were selected by purposive sampling method. The samples that is used in this research is five islamic banks in Indonesia and five islamic banks in Malaysia. This research uses secondary data, that is annual report from 2010-2012. Annual reports were analyzed using content analysis method. Furthermore, the differences of ISR disclosure level were tested using independent sample t-test. The results showed that ISR disclosure level of islamic banking in Indonesia is better than ISR disclosure level of islamic banking in Malaysia. Based on the results of hypothesis testing, found that there are significant differences in the disclosure level between islamic banking in Indonesia and Malaysia.</p><p><br />Keywords: Islamic Social Reporting, Islamic Social Reporting Index, Islamic Banking</p>

scholarly journals Does Religiosity Improve Tax Compliance? An empirical research based from gender

2018 ◽  
Vol 10 (1) ◽  
pp. 82-90
Author(s):  
Dekeng Setyo Budiarto ◽  
Yennisa Yennisa ◽  
Rohmyati Widyaningrum
Keyword(s):  
Tax Evasion ◽  
Sampling Method ◽  
Tax Compliance ◽  
Analysis Data ◽  
Love Of Money ◽  
Significant Difference ◽  
Convenience Sampling ◽  
The Relationship ◽  
Method Analysis ◽  
Special Region

Religiosity and love of money plays an important role in determining individual compliance with tax regulations in developing countries. This research examines the influence of love of money and religiosity on tax evasion. In addition, it studies the relationship between love of money, religiosity, and tax evasion based from a gender. The research data were obtained from 8 private universities in Special Region of Yogyakarta with 207 samples and it uses convenience sampling. The number of samples was determined by convenience sampling method. Analysis data uses regression analysis. The results indicate that love of money has significant effect on tax evasion, while religiosity has no significant effect on tax evasion. There is significant difference between love of money and tax evasion from a gender perspective. The conclusion of this research is tax evasion in Indonesia determined by love of money and not given by religiosity. Moreover, sex is not an indicator in tax evasion and love of money.

scholarly journals ANALISA PENGARUH TUNDA JUAL GABAH KERING PANEN TERHADAP PENDAPATAN PETANI PADI DI DESA KARANG BINANGUN BELITANG MADANG RAYA OKU TIMUR

2018 ◽  
Vol 4 (01) ◽  
pp. 1-11
Author(s):  
Munsirum
Keyword(s):  
Sampling Method ◽  
Production Costs ◽  
Survey Method ◽  
Land Area ◽  
Average Income ◽  
Direct Selling ◽  
Average Production ◽  
Significant Difference ◽  
C Value ◽  
The Difference

The purpose of this study is to determine the amount of income obtained by farmers who sell grain directly after harvest and farmers who delay selling grain and to find out the difference in income of farmers who sell unhulled grain directly after harvest with farmers who delay selling grain. This research was conducted using a survey method. Sampling of farmers who postpone selling grain and storing them waiting until the price of grain is high was carried out by using the census method for all populations totaling 17. Meanwhile, sampling of farmers who directly sell grain to 17 farmers from 374 populations was carried out using purposive sampling method with criteria respondents are farmers who have their own land with a land area of> 0.5 Ha. The results showed that the average production cost for the farmers to postpone selling GKP was IDR 12,911,329 / Ha / MT, the income was IDR 23,215,058 / Ha / MT, so that the income was IDR 10.303,729 / Ha / MT The production costs for direct selling GKP farmers are IDR 12,107,847 / Ha / MT, revenue is IDR 21,527,265 / Ha / MT, so you get an income of IDR 9,419,417 / Ha / MT. The average income of the respondent's delay in selling GKP was higher than that of the respondent who was selling GKP directly with the average difference in income of IDR 884,312 / Ha / MT. The R-C value of the delay in selling GKP is 1.80, while the direct selling value is 1.78. Statistically, there is a significant (significant) difference between the income of the respondent with the delay in selling GKP and the respondent from selling GKP directly. This can be seen from the t value of 3.42 and the t value of 2.036.

scholarly journals Transformation of Digital Marketing in the 4.0 Industry Revolution: A Study on Batik MSMEs

2018 ◽  
Vol 7 (4.34) ◽  
pp. 352
Author(s):  
R. Adjeng Mariana Febrianti ◽  
Mohd Haizam Mohd Saudi ◽  
Keni Kaniawati ◽  
Nurul Hermina
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Structural Equation ◽  
Local Economy ◽  
Equation Modeling ◽  
Snowball Sampling ◽  
The Government ◽  
Small Medium Enterprises ◽  
Special Region

The success of the business cannot be separated from an implementation and utilization of information technology encouraging the creation of a competitive business which can be seen from the effectiveness of its supporting system. Currently, many business owners are inspired to improve their business with digitalization. The 4.0 industry revolution does not only occur in the government environment but also transpires other businesses with traditional culture background. A unique custom contributes advantages to Yogyakarta Special Region (Daerah Istimewa Yogyakarta) which produces traditional hand-drawn batik. The batik pieces are then processed into kemben. This study aims to find out the role of customer satisfaction in order to improve competitiveness through product quality, service quality, and price. This study used a snowball sampling method of 200 respondents analyzed using SEM (Structural Equation Modeling). The result showed that product quality and price affect customer satisfaction through service quality. Eventually, the increasing product quality will provide benefits for Micro Small Medium Enterprises (MSMEs) of kemben in Yogyakarta Special Region and bring improvement for the local economy.  

scholarly journals ANALYSIS OF DRUG COST TOWARD CAPITATION COST FOR TOP DISEASES IN SPECIAL REGION OF YOGYAKARTA PUBLIC HEALTH CENTERS

2018 ◽  
Vol 11 (8) ◽  
pp. 189
Author(s):  
Satibi Satibi ◽  
Risma Sakti Pambudi ◽  
Trisnadewi N ◽  
Wilonakaulika Wilonakaulika ◽  
Diahayupuspandari Diahayupuspandari
Keyword(s):  
Public Health ◽  
Drug Cost ◽  
T Test ◽  
Health Centers ◽  
Prescription Cost ◽  
Whitney Test ◽  
Significant Difference ◽  
The Difference ◽  
Special Region ◽  
Yogyakarta City

Objective: In this study wanted to analyze the differences between actual and standard of prescription cost. Researchers also conducted an analysis to see whether there was a difference between actual and standard of drug value in the amount of capitation fund.Methods: This study was a retrospective observational analytic. Medical prescriptions (January 2015–June 2015) will be obtained at several Puskesmas in D.I Yogyakarta. Mann–Whitney test was performed to conduct whether there was a difference between actual and standard of prescription cost. Independent sample t-test was performed to conduct whether there was a difference between actual and standard of drug value in the amount of capitation fund.Results: Based on the data, it showed that there was a significant difference (p<0.05) between actual and standard of prescription cost. There was also a significant difference between actual and standard of drug value in the amount of capitation fund at Puskesmas in Yogyakarta city and Bantul district. The difference of value caused by prescription cost value factor that there is duration component in calculation. Yet in Sleman district, there was no significant difference (p>0.05).Conclusion: There was a significant difference between actual and standard of prescription cost. There was also a significant difference between actual and standard of drug value in the amount of capitation fund at Puskesmas in Yogyakarta city and Bantul district. Yet in Sleman district, there was no significant difference.

scholarly journals EVALUASI DAMPAK MAKRO PROGRAM GERTAK TANPA DUSTA DI KABUPATEN TANJUNG JABUNG TIMUR PROVINSI JAMBI

2018 ◽  
Vol 3 (2) ◽  
pp. 73
Author(s):  
Nida Kemala ◽  
Rogayah Rogayah
Keyword(s):  
Growth Rate ◽  
Gross Domestic Product ◽  
Sampling Method ◽  
Agricultural Sector ◽  
The Real ◽  
Purposive Sampling ◽  
Real Gdp ◽  
Significant Difference ◽  
Before And After ◽  
The Difference

ABSTRACTThis research was undertaken in East Tanjung Jabung Regency, Jambi Province that focusing on a description of Gross Domestic Product (GDP), contribution of agricultural sector to its GDP, the difference of GDP of agricultural sector, and its contribution difference before and after the implementation of the program called Gerakan Serentak Taman Padi Dua Kali Setahun (Gertak Tanpa Dusta). These regions is one of sample determined by purposive sampling method which by considering that the Gertak Tanpa Dusta program was held in this area.The research results showed that both nominal and real GDP in Tanjabtim Regency had the same fact as GDP of agricultural sector one. Both of them showed an increase by the fluctuating growth rate. Both GDP were continues to rise in 2010 -2016 that followed by the slow down rate in 2015. Globally the nominal GDP of agricultural sector has grown 4,21 % since 2011 become 8,94 % in 2016, and its highest growth showed in 2014 as 9,67 % . It also showed that there was a significant difference between before and after the provision of this program Gertak Tanpa Dusta of both real and nominal GDP of agricultural sector.While the GDP of agricultural sector was rise significantly, in contrary the agricultural contribution was not follow alredy. In this case the contribution of nominal GDP had no significant difference and the real GDP showed decrease followed by significant difference between before and after the program.Keyword : Effect,GDP,Pady, ProgramABSTRAKPenelitian dilaksanakan di Kabupaten Tanjung Jabung Timur, Provinsi Jambi dengan fokus kajian menyangkut gambaran perkembangan Produk Domestik Regional Bruto, perkembangan kontribusi sektor pertanian terhadap Produk Domestik Bruto, perbedaan kontribusi sektor pertanian terhadap PDRB dan perbedaan Produk Domestik Regional Bruto tahun 2010-2017 sebelum dan sesudah pelaksanaan program. Wilayah ini menjadi sampel yang ditentukan secara sengaja (purposive sampling) dengan pertimbangan bahwa di Provinsi Jambi, program Gertak Tanpa Dusta hanya dilaksanakan di Kabupaten ini. Hasil penelitian menunjukkan bahwa PDRB tingkat Kabupaten Tanjabtim senada dengan perkembangan PDRB sektor pertanian yang juga menunjukkan peningkatan dengan pertumbuhan yang berfluktuasi. PDRB sektor pertanian terus meningkat pada 2010 -2016 dengan laju yang menurun pada tahun 2015. Secara keseluruhan pertumbuhan PDRB harga konstan sektor pertanian meningkat sejak tahun 2011 (4,21%) menjadi 8,94% pada tahun 2016 dengan pertumbuhan tertinggi pada tahun 2014 (9,67%). Pada kedua kondisi baik harga berlaku maupun harga konstan PDRB sektor pertanian sebelum dan sesudah adanya program Gertak Tanpa Dusta menunjukkan perbedaan yang signifikan. Pada perubahan PDRB sektor pertanian yang meningkat signifikan tidak diikuti dengan perubahan kontribusi yang nyata. Dalam hal ini tidak menunjukkan berbedaan kontribusi sektor pertanian antara sebelum dan sesudah adanya Gertak Tanpa Dusta pada harga konstan sedangkan pada harga berlaku terlihat penurunan kontribusi yang signifikan.Kata Kunci: Dampak, PDRB, Padi,Program

scholarly journals Customer satisfaction of less than container load cargo service of Logistics companies in HoChiMinh city

2020 ◽  
Author(s):  
Ha Nam Khanh Giao ◽  
Nguyen Thi Anh Thy ◽  
Bui Nhat Vuong ◽  
Tran Ngoc Tu ◽  
Pham Quang Vinh ◽  
...  
Keyword(s):  
Factor Analysis ◽  
Customer Satisfaction ◽  
Sampling Method ◽  
Service Process ◽  
Alpha Coefficient ◽  
Management Implications ◽  
Price Management ◽  
The Difference ◽  
Different Characteristics

This research has four specific objectives: (1) Identifying factors that affect customer satisfaction of less than container load (LCL) cargo service of logistics companies in HoChiMinh city (HCMC), (2) Measuring the level of impact of the factors, (3) Testing the difference in satisfaction among groups of customers with different characteristics in terms of type of business and time of using LCL cargo service, and (4) Proposing some management implications to improve the quality of LCL cargo services, by interviewing 210 customers who enjoyed the LCL cargo service in HCMC for at least the last 6 months, using the convenient sampling method. SPSS 20 was used to analyze the reliability of the scale through the Cronbach's alpha coefficient, Exploratory factor analysis, Multiple linear regression analysisThe result identified the 06 factors that influence positively on customer satisfaction of LCL cargo service of logistics companies in HCMC, by decreasing the importance: Service process, Image, Resource, Price, Management, Outcomes. The results show that there is no difference in customer satisfaction of LCL cargo service by types of business as well as time of using service. The research suggests some management implications to the management of logistics companies in HCMC to enhance the customer satisfaction.

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