scholarly journals MODERN FORMS OF ORGANIZATION AND PROCESS OF ANIMATION SERVICE AT HOTEL ENTERPRISES

Author(s):  
Svitlana Tymchuk ◽  
Natalia Tereshchuk

The article considers the process of improving the quality of service in hospitality enterprises through animation activities. Animation is considered as a whole industry in hotel service, an integral part of the whole service and quality hotel service. The paper also outlines areas for improving service in hotel enterprises through the introduction of animation services to their activities. The main purpose of this article is to analyze the factors influencing the development of animation services, to reveal the main functions and directions of animation services and to find possible innovations in the hotel industry animation programs, using the experience of leading hotel companies and foreign countries. The problem of product quality assurance is very important now, because much in the development of a particular industry depends on how progressive its implementation is. However, speaking about the main indicators of quality, as well as possible problems that may arise with the release of quality services, they are individual for the hotel and restaurant business and the hospitality industry in general. Now a whole new direction has been actively used all over the world - animation, it occupies an important niche in the development of tourism in general, and is quite relevant for the effective functioning of hospitality enterprises. The organization of animation is the main part of the hotel business, which expresses its high degree of professionalism. Considering the animation service in hotels, we can conclude that in today's world in conditions of fierce competition in the market of tourist services it is impossible to imagine a hotel complex without the organization of animation activities. In order for the guests of the hotel and restaurant business of different nationalities, different ages, wealth and opportunities (physical, intellectual, etc.) to remain satisfied, animation programs must be improved and changed throughout the season in content, intensity, time and other parameters for the return of visitors to the hotel.

2021 ◽  
Vol 56 (1) ◽  
pp. 112-130 ◽  
Author(s):  
Haifeng Huang

AbstractFor a long time, since China’s opening to the outside world in the late 1970s, admiration for foreign socioeconomic prosperity and quality of life characterized much of the Chinese society, which contributed to dissatisfaction with the country’s development and government and a large-scale exodus of students and emigrants to foreign countries. More recently, however, overestimating China’s standing and popularity in the world has become a more conspicuous feature of Chinese public opinion and the social backdrop of the country’s overreach in global affairs in the last few years. This essay discusses the effects of these misperceptions about the world, their potential sources, and the outcomes of correcting misperceptions. It concludes that while the world should get China right and not misinterpret China’s intentions and actions, China should also get the world right and have a more balanced understanding of its relationship with the world.


2021 ◽  
Vol 13 (13) ◽  
pp. 7469
Author(s):  
Gratiela Dana Boca

Universities around the world have faced a new pandemic, forcing the closure of campuses that are now conducting educational activities on online platforms. The paper presents a survey about students behavior and attitudes towards online education in the pandemic period from the Technical University of Cluj Napoca, Romania. A group of 300 students participated. The questionnaire was structured in four parts to determine student’s individual characteristics, student’s needs, students’ knowledge in using virtual platforms and students’ quality preferences for online education. The students said that online education in a pandemic situation is beneficial for 78% of them. A total of 41.7% percent of students appreciated the teachers’ teaching skills and the quality of online courses since the beginning of the pandemic, and 18.7% percent of the students appreciated the additional online materials for study to support their education. However, students found online education stressful, but preferred online assessment for evaluation. This pandemic has led to the new stage of Education 4.0, online education, and the need to harmonize methods of education with the requirements of new generations.


2021 ◽  
Vol 291 ◽  
pp. 05042
Author(s):  
Elena Okhrimenko ◽  
Olga Ergunova

The authors have identified the features of the international business tourism development; analyzed the main business tourism segments. The authors provide the rationale that it is business tourism that has a huge impact on the level of income and the sustainability of economic development. Business tourism can be classified as a profitable and promising type of tourism. The authors consider the key factors influencing the development of international business tourism and the economy of the respective territory; the features of the MICE industry and its impact on business tourism. The characteristic features of international business tourism have been investigated and substantiated; the factors influencing the development of business tourism infrastructure in foreign countries have been identified. The authors conducted a study and a comparative analysis of the expenditure on organizing business tourism; revealed the specifics of the business tourism infrastructure in European countries; the authors studied and analyzed external business relations, increased business activity, the quality of business infrastructure at the regional level and their impact on the development of business tourism and the economy.


Author(s):  
Tetiana Gavrilko ◽  
Karina Skripnik

The article presents the impact on the quality of banking products of internal and external factors in terms of the need to strengthen the customer orientation of banking activities based on innovative technological decisions. The state of the banking system of Ukraine in a pandemic is analysed and the necessity of banks to find new opportunities to ensure a high level of quality of their products, both traditional and innovative, taking into account the peculiarities of modern world trends. The essence of the concepts "banking product" and "quality of a banking product" is studied. The expediency of considering the complex of concepts - a banking product, a banking service and a banking operation - as a set of interrelated elements that constitute a certain holistic hierarchical system was determined. The article substantiates the necessity of understanding the quality of a banking product as the degree of satisfaction of clients' needs taking into account a number of criteria that form a state of loyalty to the banking institution, ensuring its sustainable operation in the short and long term. The basic principles to which the portfolio of banking products should correspond are highlighted. External and internal factors influencing the quality of the banking products portfolio are analysed. The role of organizational culture of the bank as the basis for strengthening client-oriented activity has been defined. The factors which influence the level of loyalty of the banking institution's clients have been studied. The main differences between the priorities of customers and banks are considered. The focus is placed on the need for hyper-personalization when interacting with customers, which will allow them to best meet their needs by providing relevant services. The prospects of cooperation between banks and Fintech companies as a condition for creating modern innovative products on the basis of providing the appearance of a synergistic effect of a new quality level were analysed. This cooperation will open the possibility of access to a solid bank customer audience for Fintech companies, and for others it is a condition for mastering of modern digital innovations. The factors influencing the level of development of the Fintech industry are considered, and the dominant trends in the field of digitalization of the leading countries of the world are given. The role of neobanks in creating conditions for a high quality of interaction with consumers as compared with classic banks was investigated. The features in the activities of the leading non-banks of the world are set out. The reality of the threat to banking systems from technological giants BigTech was analysed. Identified changes in the needs of customers to obtain a set of financial and non-financial products. Considered the possibility of meeting customer needs by forming a banking ecosystem with access to other, non-traditional banking segments.


1966 ◽  
Vol 24 ◽  
pp. 55-56
Author(s):  
R. H. Hardie

The definition and clarity of spectral features in objective-prism spectra are determined largely by the telescope's image quality and the seeing conditions. Over the past 3 years, a systematic attempt has been carried out to identify and minimize all relevant factors which would tend to limit the image quality of spectra taken with the Seyfert 24-inch telescope in the Baker Corrector-Reflector arrangement. Both the inherent image quality and the seeing conditions have been brought up to a high degree of perfection.


2008 ◽  
Vol 14 (2) ◽  
pp. 171-183 ◽  
Author(s):  
Vaclovas Lakis

Different countries of the world face some misunderstandings or even scandals concerning the inappropriate information about financial problems in different companies, which, in its turn, decreases society's confidence in independent auditing and encourages discussions on the role of auditing in economy. EU, international trade unions, governments make great efforts to improve the quality of independent auditing. The article investigates the functions of auditors, factors influencing the auditing state, the reasons for fraud of financial statements, motives and means, the efforts of international organizations and governments to improve the auditing quality and unsolved auditing problems. Santrauka Nagrinėjamos auditorių funkcijos; veiksniai, darantys įtaką audito būklei; finansinių ataskaitų klastojimo tikslai, motyvai ir priemonės; tarptautinių organizacijų ir atskirų šalių vyriausybių pastangos pagerinti audito kokybę; neišspręstos audito problemos. Daroma išvada, kad kai kurie norminiai aktai nesiderina su audito standartais ir kelia auditoriams sunkiai įvykdomų reikalavimų. Pabrėžiama, kad dėl įvairių priežasčių nepriklausomas auditas pernelyg supaprastėjo. Nepriklausomo audito raidoje ryškėja dviejopa tendencija. Viena, tarptautinės organizacijos ir atskirų šalių vyriausybės deda pastangų, kurios padeda gerinti audito kokybę. Kartu pastebima ir kita tendencija – nepriklausomas auditas pernelyg supaprastėjo, per siaurai formuluojamas audito tikslas. Taip pat audito metu atliekama kur kas daugiau procedūrų, negu reikia audito tikslui pasiekti, tačiau informacija, sukaupta per auditą, užsakovams pateikiama tik iš dalies. Rekomenduojama praplėsti audito tikslą ir procedūras, taip pat numatyti, kad visais atvejais užsakovui kartu su auditoriaus išvada būtų pateikta išsami audito ataskaita.


Author(s):  
Lu’luwatin Rosdiana Aprilia

ASEAN Economic Community (AEC) is a major issue in the world of tourism, especially for the hospitality industry. The quality of human resources becomes essential aspects in order to face the AEC, therefore employee performance is very important to note the suitability those performance low can be influenced by some issues ability and motivation work employees. The aim of this research is to find out how the work ability and motivation give or affect the performance of employees di Hotel Isola. The method used in this research is explanatory survey method. Samples were frontline employees as much as 40 respondents by stratified random sampling. Data were analyzed by by using path analysis with SPSS V.22.0 The results showed that there is influence between the variables of work ability and variable work motivation on employee performance.


2020 ◽  
Vol 5 (158) ◽  
pp. 10-23
Author(s):  
Larysa Obolentseva ◽  
Nataliya Bogdan ◽  
Valeriia Devon

This article analyses the Global and Ukrainian hotel industry development statistics and in particular, camping in 2020. In order to find ways to improve the competitiveness of Ukrainian campsites we look at statistics about travel and tourism impact of COVID-19. The hotel services sector remains today one of the most dynamically developed sectors of the Ukrainian economy. In recent years, the hotel market in Ukraine is gradually recovering after a sharp drop in 2014. Against this background, more and more investors are planning to buy a ready-made hotel business such as campsites. It is established that the development of the hotel industry is facilitated by the opening of low-cost airlines, which leads to an increase of foreign tourists number. However, according to the forecasts of the World travel and tourism council, the share of tourism in Ukraini-an GDP by 2028 will increase to only 1.7%, and the number of foreigners visiting Ukraine in a year will increase to 21 million from the current 15 in 2028 (the share of tourists among them less, since statistics take into account transit travelers), which indicates the low attractiveness of Ukraine as a tourist destination. The low pace of de-velopment of the industry is due to COVID-19 in the beginning of 2020 and the absence in Ukraine of legislation favorable for the development of the tourist industry and the necessary infrastructure, and the lack of quality ho-tels and campsites. Therefore, despite the increase in inbound tourist flow, Ukrainians themselves have been and remain the main guests of Ukrainian hotels and campsites, and the volume of domestic tourism continues to grow rapidly, especially in the south of the country. It is proved that hotel services markets of various levels including campsites represent an excellent opportunity for hotel operators to confidently enter the Ukrainian market and pursue a policy of expanding their influence in the industry. The dynamics of their development depends on how effectively the hospitality industry representatives will carry out the analysis of the market situation, which will also depend on the composition of participants in the Ukrainian hospitality industry market. The article analyzes Global and Ukrainian markets key camping statistics for 2020, identifies and explores key trends in the camping industry by demographics, best destinations, equipment, types of camping, customer behavior and reasoning, the latest technologies and other indicators. Introducing professionals and experts with the results of the article will contribute to positive changes in the Ukrainian camping market, which will increase the number of investors interested in doing camping business in Ukraine. Ukraine has a huge potential for the development of camping tourism, and the article should be the first step to increase interest in the development of this type of hotel business and prosperity in this niche. Stabilization of the situation with coronovirus throughout the world, as well as in Ukraine, improving the political situation and improving economic indicators, technological progress development and following global trends in the development of the hospitality industry, investment growth in the tourism sector and the reanimation of recreational, protected and natural sites in Ukraine will lead to successful development of campsites in our country. Keywords: camping competitiveness, camping statistics 2020, tourism statistics, hospitality market statistics.


2021 ◽  
Vol 93 ◽  
pp. 02014
Author(s):  
Elena Polyakova ◽  
Olinа Filonova ◽  
Anna Chelovechkova ◽  
Tatiana Zmyzgova

The article is devoted to an urgent problem related to the security of critical information infrastructure. The introduction of digital technologies in all spheres of society is in line with the priority policy for the development of the digital industry. At the same time, the number and quality of cyberattacks on significant objects of critical information infrastructure is constantly increasing in the world. But not all subjects of information relations, even understanding the presence of threats, are able to adequately assess and organize an effective security system for these objects. In this regard, ensuring the security of significant objects of critical information infrastructure is currently the primary task of the state - both the Russian Federation and other countries. The article provides a comparative analysis of approaches to ensuring the security of critical information infrastructure in Russia and in foreign countries. The problems of legal regulation of critical information infrastructure in Russia are identified and solutions are proposed to overcome them. There are traced the shortcomings associated with the implementation of legislation on the security of critical information infrastructure in Russia: in the digital industry, it becomes difficult to differentiate information infrastructure objects and classify some of them as critical; not all relevant legal entities have provided information on critical information infrastructure facilities, and therefore the register of facilities was not compiled in full, cyberattacks on which would create dangerous consequences for the country; some subjects of the critical information infrastructure deliberately underestimate the importance of their objects.


2021 ◽  
Vol 2 (2) ◽  
pp. 123-132
Author(s):  
I Gusti Ketut Indra Pranata Darma

The hospitality industry is one part of the world of tourism which plays an important role wherever located. The role of the hospitality industry is not only as a place to stop and rest, but it is a beginning of the economic activities of other industries. The arrival of covid-19 virus in early 2020, no doubt hit all the industrial sectors in the world including the hospitality industry. For almost 3 months, people in the world are forced to live in fear of the covid-9 virus. The World Health Organization (WHO) also called for "New Normal" as a new form of adaptation for all people in the world to this virus until a cure is found. Based on the presence of the virus, the hotel industry has welcomed "New Normal" by following strict rules in force following local government recommendations. This research will try to find out the form of the "New Normal" protocol in the hotel industry, especially in the management of family hotels in Juwana, which is one of the areas defined in the red zone. So we get the right steps to be applied to other regions by following the prevailing customs in the area.


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