scholarly journals Manajemen Pelayanan Operasional Di Hotel Bunda Padang

2020 ◽  
Vol 11 (02) ◽  
pp. 193
Author(s):  
Amelia Rahmi ◽  
Yuliana Yuliana

Abstract This research is motivated by the discovery of problems related to service management in Padang Bunda Hotel. The purpose of this study is to describe service management in Padang Bunda Hotel that includes aspects of tangibility, empathy, reliability, responsiveness, assurance. This research is a descriptive study with qualitative and quantitative data. For qualitative data, informants in the study were HRD and Hotel Bunda supervisors, the informants were determined by purposive sampling. For quantitative data the population in the study was guests staying at the Padang Bunda Hotel with a total sample of 93. Non-probability sampling with incidental sampling technique. Data collection techniques for qualitative data are by observation, interviews, and documentation and for quantitative data using a research questionnaire. Data analysis for quantitative data is metabulation of data, description of data and for qualitative data that is data reduction, data presentation, drawing conclusions. The results showed planning, organizing, acting and monitoring there were some that were applied, and some that were still not implemented in service management at Hotel Padang. As in the case of employee uniform planning that has not been established because there are some constraints, and organizational structures that do not exist in some service indicators, and implementation there are some that do not go well. The results of evaluating services to guests at Bunda Hotel Padang show that one service indicator shows that the category is sufficient and 4 other indicators show a good category meaning that Hotel Bunda Padang has not provided maximum or very good service to guests.

Author(s):  
Diah Fauzi Ningtyas ◽  
Lidiman Sinaga

This study concerns on improving students’ achievement in writing procedure texts through word webbing technique. The research was conducted by using Classroom Action Research (CAR). The population was the 2012-2013 nine grade students of SMP Negeri 1 Batang Kuis. The number of students was 36, consisting of 21 females and 15 males. The procedure of the research was administrated into two cycles where each cycle consisted of three meetings. Each meeting included four steps namely: planning, action, observation, and reflection. There were two kinds of data collected during the study, qualitative and quantitative data. The instrument for collecting the quantitative data was the writing of procedure texts test while the qualitative data were gathered by using interview, diary notes and observation sheet. Based on the data analysis, the mean of students’ score in Test I was 53,47, for the Test II was 63,05, and for the Test III was 75 The qualitative data showed that the students were interested in the applying of Word webbing Technique. The conclusion is that Word Webbing Technique in writing Procedure Texts improves the students’ achievement in writing procedure texts. Keywords: Students’ achievement, writing, procedure text, word webbing


2021 ◽  
Vol 4 (1) ◽  
pp. 119-128
Author(s):  
Nancy Maino ◽  
Stephen Tomno Cheboi

This study sought to explore the influence of professional growth opportunities on the job performance of deputy principals of public secondary schools in Lugari Sub-County, Kenya. Adopting the descriptive research design, the study utilised mixed methods approach engaging both questionnaires and interview guide. The focus population for the study included 28 principals, 28 deputy principals and 420 teachers of public secondary schools within Lugari Sub- County. All the 28 principals and 28 deputy principals were purposively sampled for study whereas, 200 teachers were identified for study by simple random sampling technique. A pilot test-retest study was conducted in three public secondary schools from nearby Uasin Gishu County and a reliable Cronbach’s Alpha coefficient of 0.79 and 0.81 was obtained for the deputy principal response questionnaire and teacher response questionnaire, respectively. Supervisors and researchers from Mount Kenya University School of education were engaged to ascertain the validity of the research instruments and necessary adjustments effected on the tools before use. The questionnaires gathered quantitative data from teachers and deputy principals whilst the interview guide assembled qualitative data from the principals. The statistical Package for Social Sciences version 23.0 was used for the analysis of quantitative data yielding frequencies, percentages, means, and standard deviation. Qualitative data were analysed thematically based on the objectives and presented along with the quantitative data. The findings established that schools in Lugari Sub County hardly support deputy principals for in-service training, the majority of deputy principals perceived unfairness in promotion procedures and that the position of deputy principal did not adequately prepare deputy principals for principal-ship. The study recommends that deputy principals need to be supported by the school management to collaborate and improve their requisite skills to discharge their duties effectively.


2018 ◽  
Vol 3 (2) ◽  
pp. 233
Author(s):  
Roy Efendi ◽  
Emzir Emzir ◽  
Aceng Rahmat

This research aims at improving students’ ability to write exposition text through learning cycle model to the third-semester students of Indonesian Language Study Program, Faculty of Teacher Training and Educational Sciences, Pakuan University. The method used for this research is action research with qualitative and quantitative approach. Qualitative data are taken from data analysis and analysis of learning process from three cycles. Meanwhile, quantitative data are taken from the comparison of students' score from the first to the third cycle. The implementation of learning cycle that consists of engagement, exploration, explanation elaboration and evaluation in writing exposition activity done in  every cycle successfully improves students’ ability to write exposition text. It is shown on the average score which increases from 52.38 to 80.13. This improvement comes along the improvement of students’ activity in expressing their ideas throughout learning cycle. As a result, learning cycle can improve students’ ability to write exposition text.


BJPsych Open ◽  
2021 ◽  
Vol 7 (S1) ◽  
pp. S196-S196
Author(s):  
Qutub Jamali ◽  
Tarun Khanna ◽  
Gareth Thomas

AimsTo explore the level of supervision between training and non-training posts at LSCFT.Background•Supervision is defined as ‘provision of guidance and feedback on matters of personal, professional and educational development in the context of a trainees' experience of providing safe and appropriate patient care’.•Along with the trainees, doctors working in non-training posts such as staff grade, specialty doctors, trust grade doctors (TJD)and MTI (Medical training initiative) doctors form an integral part of patient care in the NHS.Method•A mixed method approach was adopted with both qualitative and quantitative data collected simultaneously in the form of an online questionnaire.•An anonymous online questionnaire was sent to junior doctors currently in training and non-training posts at LSCFT in 2019 using Meridian software.Result1- Quantitative Data: - Participants included were doctors in training post such as Foundation Doctors (5), Psychiatry Core Trainees (6), GP STs (2) and doctors in non-training post such as TJD (4), Specialty Doctors (2) and MTI doctors (4). Based on the Meridian score, 84% of doctors were satisfied with the supervision. It was found that 72% of doctors received weekly supervisions, 10% monthly (1 TJD, 1 Foundation trainee) and16% bi-monthly (1 MTI, 1 SAS, 2 CTs). The data suggested that there was no difference in the frequency of supervisions between training and non-training posts at LSCFT.2- Qualitative Data: - The feedback was common as there was no major difference between training and non-training doctors. •Positives – WPBAs, discussion on reflections, management of complex cases and medication, personal issues affecting work.•Negatives – Limited discussion on QI, Audit, Research and Psychotherapy.- More specific help, need more support at times.Conclusion1.To prepare a checklist of contents to be discussed during supervision.2.To prepare a timeline chart of supervision.3.Preparing a ‘menu’ of QI projects that junior doctors can sign up to at the start of each post.4.To formulate training packages available to support junior doctors with QI/Audits.


2021 ◽  
Vol 11 (1) ◽  
pp. 49
Author(s):  
Zakiyah Ismuwardani ◽  
Sri Hastuti

This study aims to make students have an independent character, discipline and responsibility in the digital era through the Monthly Bazaar. The method used in this research was Mixed Method with a sequential exploratory strategy. The sequential exploratory strategy involves collecting and analyzing quantitative data in the second stage based on the results of the first stage. Weights / priorities are more likely to be in the first stage, and the mixing process between these two methods occurs when the researcher makes a connection between qualitative data analysis and quantitative data collection. The results of the study were obtained from qualitative data analysis in the first stage and quantitative data in the second stage. The results of the first stage were obtained from educators' observations of students after completing the monthly bazaar. The results of the second stage are obtained through calculations using a Likert scale and it is obtained the data of 43.75% (ever) if it is categorized in interpretation of scores based on intervals. This data was obtained before the implementation of the monthly bazaar. After implementing the monthly bazaar for two times, the data is 72.75% (often). From the two stages, the relevant results obtained between qualitative and quantitative data analysis showed that there was an independent character, discipline and responsibility embedded in students after the implementation of the monthly bazaar activities.


2017 ◽  
Vol 2017 ◽  
pp. 1-10 ◽  
Author(s):  
Samuel Danjuma Wapwera ◽  
Jiriko Kefas Gajere

This paper seeks to examine the ethnoreligious urban violence and residential mobility in the city of Kaduna with a view to make recommendations towards ameliorating its effects by evaluating the causal factors fueling the crisis and examining the pattern and direction of the residential mobility in the city. The sources of data were both primary and secondary. The sampling technique used was purposive and random sampling from two residential districts from both the northern and southern parts of the city. A total of 1,000 questionnaires were administered within the study areas and 900 questionnaires were collected. Face-to-face interviews were conducted with major stakeholders from the two parts. The data obtained were analysed using thematic and content analysis for the qualitative data whilst the quantitative data were analysed using simple percentages. The results revealed that the factors causing the ethnoreligious urban violence and residential mobility are unemployment, social institutional breakdown, politics, and colonial impact and the pattern/direction of the residential mobility in the city of Kaduna show a clear polarization along religious lines based reactive residential mobility between the two parts of the city. Based on these results recommendations were made to assist the academia, practitioners, and policy makers.


2020 ◽  
Author(s):  
Tri Supartini ◽  
Ivan Thorstein Weismann ◽  
Hengki Wijaya ◽  
Helaluddin Helaluddin

Cognitive and psychomotor are two aspects that play an important role in children’s development, especially at the preschool age. This study aims to create and test products in the form of learning methods with song and movement to improve children's cognitive and psychomotor aspects. This research is a research and development using 4D theory from Thiagarajan, Semmel, and Semmel. There are four phases in this research, namely the define phase, product design, product development, and dissemination. Data analysis used in this study was a qualitative and quantitative approach using instruments in the form of questionnaires, product validation sheets, and techniques: (1) qualitative data with content analysis techniques and (2) quantitative data analyzed statistically with the help of SPSS. The results showed that this learning method was proven to have a level of validity, practicality, and effectiveness above the standard to improve children’s cognitive and psychomotor aspects


Author(s):  
Selvy Anggriani Syarif

Parents, community, and goverment have a responsibility to make sure child’s right are respected, protected, and fulfilled. This needs to be supported with a good parenting. This paper aims to: analyse parenting of child of women migrant workers in Soppeng district and describe fulfillment of child’s right of women migrant workers in Soppeng district. This study was used qualitative and quantitative approach. A total 44 families of women migrant workers was used data in this study. Quantitative data was analyzed descriptively, and qualitative data was analyzed with 3 different plots (reduction, presentation, and make conclusion) at the same time. There are some factors that affect the parenting of child of women migrant workers, specifically parent’s education, family economic condition, sex of the child, number of children, children’s age, and the availability of a dependable caregiver. The result showed that women migrant workers families are divided into 3 stages in the family life cycle and there are 7 parenting patterns in the family of women migrant workers. Many families involve mother’s family than father’s family. However, not all parenting patterns can fulfill child’s rights. All stakeholders should be involved to upgrade the fulfillment of child’s right and improve their life.


Author(s):  
Meisalina Lourensia Tarigan And Rahmah

The study aims at improving students’ achievement in reading comprehension applying Metacognition Method by conducting classroom action research. The population of this research twelfth grade students of SMP Negeri 41 Medan. The number of the students was 33 students. There were two kinds of data collected during the study, qualitative and quantitative data. The instrument for collecting the quantitative data was objective test of reading comprehension, while the instruments for qualitative data were gathered through interview, diary notes, and observation sheet. The qualitative showed that the students were interested in Metacognition Method. Based on the data analysis, the mean of the students score for orientation test was 52, 12 and for test in cycle I was 63, 63 and for test in cycle II was 76, 51. The conclusion is that Metacognition Method can improve the students’ achievement in reading comprehension. Keywords : Reading, Comprehension, Metacognition Method


2016 ◽  
Vol 12 (2) ◽  
pp. 193
Author(s):  
Yanti Rina D ◽  
Koesrini Koesrini

Adoption was a process of behavior change either in the form of knowledge, attitudes  and  skills  in  a  person  in  accepting  innovation  delivered  by  farming educator.The  research  objective  was  to  determine  the  level  of  Inpara  adoption   in swampyland with information output of Inpara adoption varieties in swampylands.The research  was  conducted  in  swampyland  on  Tapin  and  Hulu  Sungai  Utara  (HSU) district  during  February  to  May  2015.Total  sample  of  60  people  selected  randomly distributed in the six villages.  Data were analyzed descriptively both qualitative and quantitative  data  with  scoring  techniques.Results  showed  that  the  level  of  Inpara adoption  on  swampyland  remained  low,  i.e.  66.88%/year  on  HSU  district  and  (-74.56%/year) on Tapin district.The low level of adoption was due to the selection of varieties  that  had  been  developed  in  swampland,  namely  Ciherang,  Mekongga  and some  numbers  Inpari  adaptive  and  dissemination  of  varieties  Inpara  not  widely distributed to  swampyland  area.Despite the level of knowledge of  farmers on Inpara varieties was relatively high (68.3%) and attitudes of farmers toward Inpara varieties innovation  were  classified  agree  (72.9%),  not  yet  ensure  increased  adoption  of Inpara varieties in the two districts.


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