scholarly journals Peran E-Service Quality, Kemudahan, Kepuasan dalam Membentuk Niat Beli Ulang Konsumen Lazada

2020 ◽  
Vol 8 (4) ◽  
pp. 1247
Author(s):  
Dhimas Bagus Dwicahyanto

Lazada is a market leader of e-commerce in Shout-East Asia. This study aims to analyze and discuss the effect of the e-service quality and eases on the repurchase intention through satisfaction. This study uses college students aged 18-25 years as respondents, which have purchased Lazada at least once, and their last purchase is in the last one month. The sampling method is non-probability sampling using a snowball sampling technique. The number of samples is 220 respondents. Data were collected by an online questionnaire and analyzed using AMOS. The result of this study indicates that e-service quality and ease have a significant effect on satisfaction and repurchase intention.

Author(s):  
M Aulia Akbar

The development in Video on Demand (VOD) services technology has proven to increase the chance of binge-watching. However, early literature about binge-watching only focuses on health risk and their opinion on this topic. Therefore, this study intended to find aspects that affect binge-watching duration among college students. Theory of planned behaviour (TPB) that discusses the role of attitude and intention on an individual’s behavior was applied to find the affected aspect of binge-watching duration. Variables such as need for completion, personalised suggestions, and cliffhanger were analysed as moderators. Participants of this study were active Indonesian undergraduate students who were selected by applying snowball sampling method. Data were collected using online questionnaire using Likert Scale and terbuka questions on Google Form. The results indicate that TPB, need for completion, personalised suggestions, and cliffhanger correlated to binge-watching duration among undergraduate students.  


BioMedica ◽  
2020 ◽  
Vol 36 (4) ◽  
pp. 339-345
Author(s):  
Shaiza Ijaz ◽  
Shafaq Ismail ◽  
Laiba Fayyaz ◽  
Arfa Ashraf ◽  
Yumnah Razzaq ◽  
...  

Background and Objective: The current COVID-19 situation has restrained the movement of individuals along with instilling fear in them. COVIDThis study assesses the level of physical activity, screen time and emotional status of the individuals during the current COVID-19 situation in the population of Pakistan. Methods: The study was carried out in May 2020. The sample size was 385 and the snowball sampling technique was employed. The data was collected through a self-administered online questionnaire and included subjects from all provinces of Pakistan. The form comprised of four parts including socio-demographic details, self-reported screen time as well as SPANE and IPAQ-short form questionnaires. The data was analysed using SPSS version 25. Results: Out of 385 individuals, 89.6% reported inadequate physical activity. Among these, the majority comprised of females (92.3% vs. 80% in males). It was determined that there were higher positive affective scores in males (28.6 ± 8.1) compared to those in females (27.5 ± 7.7). The average sedentary screen time was 7.24 ± 3.76 hours that was maximally reported in the younger age group (19 years and lesser). Moreover, a downward trend of negative affective scores, from vigorous to light physical activity level, was noted.


2020 ◽  
Vol 15 (2) ◽  
pp. 12-19
Author(s):  
Muhammad Hendriyadi ◽  
Linda Hutadjulu ◽  
Novalia Bleskadit

  Abstract This study aims to determine whether there is a relationship between tax knowledge and tax service quality on taxpayer awareness in paying motorized vehicle taxes and its impact on perceptions of tax revenue. The research method used is the Path Analysis method and Sobel Test. The population of this study is the owner of motor vehicles in the Jayapura area. The research sample was 94 motorized vehicle owners who were selected by the snowball sampling technique. The type of data used is primary data. The results showed that tax knowledge and tax service quality had an effect on taxpayer awareness. However, knowledge of taxes, quality of tax services and awareness of taxpayers have no effect on perceptions of tax revenue. In addition, knowledge of taxes and the quality of tax services also have an indirect effect on the perception of tax revenue through taxpayer awareness. Keywords: Tax Knowledge; Tax Service Quality; Taxpayer Awareness; Perception of Tax Revenues; Motor Vehicle Taxes. Abstrak Tujuan dari penelitian ini adalah untuk mengetahui ada tidaknya hubungan antara pengetahuan pajak dan kualitas pelayanan pajak terhadap kesadaran wajib pajak dalam membayar pajak kendaraan bermotor dan dampaknya terhadap persepsi atas penerimaan pajak. Adapun metode penelitian yang digunakan yaitu metode Path Analysis dan Uji Sobel. Populasi penelitian ini adalah Pemilik Kendaraan Bermotor di daerah Jayapura. Sampel penelitian sebanyak 94 orang pemilik kendaraan bermotor yang dipilih dengan teknik snowball sampling. Jenis data yang digunakan adalah data Primer. Hasil penelitian menunjukkan bahwa pengetahuan pajak dan kualitas pelayanan pajak berpengaruh terhadap kesadaran wajib pajak. Namun pengetahuan pajak, kualitas pelayanan pajak dan kesadaran wajib pajak tidak memiliki pengaruh terhadap persepsi atas penerimaan pajak. Selain itu, pengetahuan pajak dan kualitas pelayanan pajak juga memiliki pengaruh tidak langsung terhadap persepsi atas penerimaan pajak melalui kesadaran wajib pajak. Kata Kunci: Pengetahuan Pajak; Kualitas Pelayanan Pajak; Kesadaran Wajib Pajak; Persepsi Atas Penerimaan Pajak; Pajak Kendaraan Bermotor.


2021 ◽  
Vol 11 (2) ◽  
pp. 230
Author(s):  
Monita Nugrahaeni ◽  
Ahmad Guspul ◽  
Hermawan Hermawan

This study aims to investigate the effect of store atmosphere, service quality, price perception, and trust on the repurchase intention of Ayam Susan Wadaslintang. The sampling method of this study was the non-probability sampling by using the accidental sampling technique to 100 consumers. The data then being analyzed statistically by using multiple linear regression analysis, validity test, reliability test, and t-test. The result of the study shows that store atmosphere, service quality, price perception, and trust have a positive effect on consumer repurchase intention.


2021 ◽  
Vol 9 (03) ◽  
pp. 621-628
Author(s):  
Sandeep Garg ◽  
◽  
S.R. Gajendra Singh ◽  
Sunil Kumar Tailor ◽  
Amar C. Yadav ◽  
...  

The Covid-19 pandemic is expected to continue to impose enormous burdens of morbidity and mortality while severely disrupting societies and economies worldwide.A vaccine provides the best hope for a permanent solution to controlling the pandemic. However, to be effective, a vaccine must be accepted and used by a large majority of the population. Aim:The aim of this study was to understand the acceptence and attitudes towards Covid-19 vaccination. Methodology: The current study used a cross-sectional design based on an online questionnaire. 944 responses were selected by non-probability snowball sampling technique The samples were including public of Udaipur district residents during the rapid rise period of the Covid-19 outbreak.An online structured questionnaire was developed by using Google forms, with a consent form appended to it. Three point likert scale (Agree, Not sure, and Disagree) consist of total 16 statements were prepared to assess attitude towards COVID-19 vaccination. Frequency and percentage distribution was used to present the data. Results:Resultsindicated that overall acceptance of Covid-19 vaccine in that majority of participant (N=750, Percentage=80.5%) would accept Covid-19 vaccine, whereas 3.4% particepant(N=32) would not accept Covid-19 vaccine and remaining 16.1% participants (N=152)were neutral to get vaccine.In addition, Male particepants(N=580) were more likely to accept Covid-19vaccines compared tofemalesparticepant (N=180).Majority of the participants (N=660, Precentage=69.9%) were agreed that the covid-19 vaccine is safe to receive, 64.4% respondents (N=608) were agreed that Covid-19 Vaccine undergoes enough safety and efficacy trial. Conclusion:It is concluded that acceptence towards covid-19 vaccination is high. They beleived that vaccine is safe and they will recommended to their family members also.Government effort should be made to fast distribute Covid-19 Vaccination.


2022 ◽  
pp. 002190962110696
Author(s):  
Oberiri Destiny Apuke ◽  
Elif Asude Tunca

This study developed a model that predicted factors that prompt the intention to take the COVID-19 vaccine among Nigerians. Data were collected from 385 respondents across Nigeria using snowball sampling technique with online questionnaire as instrument. Results indicated that cues to action, health motivation, subjective norms, and perceived behavioural control positively predicted the intention to take COVID-19 vaccine in Nigeria. However, perceived susceptibility, severity, and COVID-19 vaccine benefits did not predict the intention to take the COVID-19 vaccine. Further findings showed that COVID-19 vaccine barrier and attitude was negatively associated with the intention to take the COVID-19 vaccine.


2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Fachry Prasetyo ◽  
Priyanto Susiloadi

Good service quality in public services will give an impetus to the user community to give a good assessment. Good service by the State Civil Servants (ASN) in the Transportation Obligatory Licensing Unit (UPAKWU) in the Karanganyar District Transportation Department was apparently still receiving complaints from the service user community. This shows that there are still some shortcomings in the implementation of the service system in the office. The sampling technique uses accidental sampling method. The data used are primary data obtained directly from respondents by providing a list of questions or questionnaires. Data analysis techniques using Importance-Performance Analysis (IPA) are used to measure the level of satisfaction of someone over the performance of other parties, and Cartesian Diagrams to determine service indicators that satisfy or do not satisfy consumers. The results showed that: Service quality in UPAKWU Karanganyar Regency according to customer perceptions has not been satisfactory, despite having good service performance / above average. This is based on the results of the Importance Performance Analysis analysis which gets a result of 94.36% (Total Tki


2021 ◽  
pp. 088626052110152
Author(s):  
Margaret Isioma Ojeahere ◽  
Sahmicit Kankemwa Kumswa ◽  
Frances Adiukwu ◽  
Janet Punyit Plang ◽  
Yetunde Folake Taiwo

Intimate partner violence (IPV) has been identified as a global health problem with increasing mental health consequences. During the COVID-19 pandemic lockdown in Nigeria, couples were compelled to spend more time together, regardless of their pre-existing challenges. Our study aims to determine the prevalence of IPV, its forms, and mental health implications among Nigerian households amid the COVID-19 lockdown. A cross-sectional study was implemented which used the snowball sampling technique to recruit 474 participants across 31 states in Nigeria. A semi-structured online questionnaire was distributed using the WhatsApp platform. The relationship between IPV, its forms, and associated factors were analyzed using descriptive analysis and logistic regression with significant value at p ≤ .05 and confidence interval of 95%. Majority (98.1%) of the participants had at least a college degree and 90.1% were employed. Overall prevalence of IPV ranged from 7.2% to 13.5%. Using the lockdown as the landmark, higher prevalence was found before than during the lockdown across physical, emotional, financial, and sexual forms of IPV. Emotional form had the highest prevalence both before and during the lockdown with 11.4% and 3.8% respectively. Furthermore, 22.6% of participants reported that the lockdown affected their mental health. Hopelessness, feelings of failure, being irritable, and constantly under strain were psychological symptoms significantly associated with IPV amid the lockdown. Decreased prevalence of IPV were found in the early phase of the pandemic, suggesting that couples can experience less partner violence during periods of confinement. Our study supports existing evidence that forms of IPV have negative mental health consequences on abused partners.


2010 ◽  
Vol 18 (3) ◽  
pp. 436-443 ◽  
Author(s):  
Silvana Martins Mishima ◽  
Flavia Helena Pereira ◽  
Silvia Matumoto ◽  
Cinira Magali Fortuna ◽  
Maria José Bistafa Pereira ◽  
...  

This descriptive exploratory study analyzed user satisfaction with the care received at a Family Health Unit in Ribeirão Preto, Brazil. In total, 40 users from families registered in the FHU were selected, using key informants and the snowball sampling technique, and interviewed. Thematic content analysis was used to analyze the empirical material. Interviewees were mostly female, over 50 years, resident in the catchment area of the unit for 10-30 years, had incomplete primary education and also did not perform work outside the home. The analysis identified three themes: access, team-user interaction and organization of work in the FHU. The subjects of this study expressed satisfaction with the accessibility provided together with the caring attention given to them, marked by a team-user interaction that takes place in a friendly and patience manner. Although not totally satisfied, the majority of users would recommend the health service to someone due to its quality.


2021 ◽  
Vol 10 (1) ◽  
pp. 181
Author(s):  
Dede Nasrullah ◽  
Muhammad Natsir ◽  
Retno Twistiandayani ◽  
Lilis Rohayani ◽  
Siswanto Siswanto ◽  
...  

The coronavirus disease (COVID-19) pandemic in Indonesia has a psychological impact among health workers who are working in hospital and caring for patients with positive COVID-19. This study aimed to examines the psychological impact among health workers in effort to facing the coronavirus pandemic (COVID-19) in Indonesia. Snowball sampling technique was employed to gather the sample in the eight islands. The health workers were responded to the depression anxiety stress scales (DASS-42) questionnaire, with the total of 644 respondents. The results of this study showed that about 65.8% of respondents experienced anxiety due to COVID-19 outbreak, There were 3.3% experienced extremely severe anxiety and 33.1% experienced mild anxiety. Whereas those experienced stress due to COVID-19 outbreak were 55%, extremely severe stress levels were 0.8% and mild stress were 34.5%. Health workers who experienced depression were 23.5%. There were 0.5% with very severe depression and mild depression was 11.2%. There is a closed correlation between anxiety (r=0.152 p=0.000), stress (r=0.086 p=0.029), and depression (r=0.111 p=0.005), to the worried of being alienated if infected coronavirus (COVID-19). The Indonesian government has to handle the anxiety, stress and depression that occurs in health workers in particular and can provide protection to medical personnel so that they do not feel alienated by those around them.


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