scholarly journals Banking Ecosystems: Development Specifics

2021 ◽  
Vol 11 (3) ◽  
pp. 47-60
Author(s):  
V. D. Smirnov
Keyword(s):  
Customer Service ◽  
Qualitative And Quantitative Analysis ◽  
Scientific Publications ◽  
Technological Transformation ◽  
Banking Services ◽  
Qualitative And Quantitative ◽  
The Face ◽  
Banking Business ◽  
Banking Institutions ◽  
Credit Institutions

The topic of the research is the phenomenon of ecosystems created by banks, as well as related technological innovations introduced by credit institutions in order to increase their efficiency and obtain new opportunities for cooperation with non-financial organizations. One of the strategically important management decisions which affect the bank's business model is to determine the specifics of ecosystem growth. The study's goal is to figure the optimal balance between traditional activities and non-banking services of credit institutions. This suppose to strengthen their position in the face of penetration of digital competitors into banking operations (Internet banks, financial and large technology companies, telecoms). The theoretical and methodological basis of the research was formed by the scientific works of foreign scientists and experts on improving the efficiency of banking institutions. There were used methods of qualitative and quantitative analysis of scientific publications, analytical materials of well-known consulting companies, statistical data. As a result, the author found a technological transformation is required using such approaches to customer service (retail and corporate) that reflect their needs in banking with the intensive use of relevant competencies in cash management, means and risks. That will cause to protect the banking business from digital competitors and increase its market capitalization. All these measures will be able to induce clients to use more extensively the banks opportunities and help them to increase investments in their core business, thereby contributing to its growth. The author concludes that being developed ecosystems, it is advisable for banks to focus on services close to their core work, as well as on increasing the efficiency of their own activities and providing new services. Meanwhile, the marketplaces development within the banking ecosystems does not give the latter advantages in the competition in the banking services market.

scholarly journals Influence of Non-Price Factors of banks’ Activities on their Financial Results

2020 ◽  
Vol 24 (5) ◽  
pp. 62-71
Author(s):  
V. D. Smirnov
Keyword(s):  
Customer Service ◽  
Customer Loyalty ◽  
Qualitative And Quantitative Analysis ◽  
Scientific Publications ◽  
Pricing Policy ◽  
Banking Services ◽  
Product Range ◽  
Consulting Firms ◽  
Customer Motivation

The subject of the research is the customer motivation towards certain banks regardless of the pricing policy. The aim of this study is to determine the significance of non-price factors for attracting customers by banks and its influence on banks’ revenues and profit. The theoretical and methodological basis of the study included the scientific works of foreign scientists on the influence of non-price factors on customer loyalty in banking.The author used methods of qualitative and quantitative analysis of scientific publications, regulatory and legal sources, retrospective statistical data, and analytics of well-known consulting firms. The results of the study suggest areas for improvement for commercial banks in terms of the quality of values (non-price) offered to customers and approaches to understanding customer loyalty. The author concludes that despite the importance of banking services cost reduction and thus intensifying competition, a constant focus on cutting prices, which are relatively the same for all banks in terms of product range and basic conditions, does not necessarily contribute to expanded market share and profitability of financial institutions, while a comprehensive understanding of customer needs, timely and relevant offers, a personalized customer service, as well as a bank’s shifting focus from a product to a customer problem-solving approach will help banks to attract customers, improve their loyalty, increase service sales and expand the product range, ultimately, spurring growth and better economics for banks.

Functioning of the Fast Payment System in Russia

2021 ◽  
pp. 23-28
Author(s):  
A. Zverev ◽  
Viktoria Valerievna Mandron ◽  
A. Sereda
Keyword(s):  
Customer Service ◽  
Financial Services ◽  
Payment System ◽  
Financial Industry ◽  
Banking Services ◽  
Customer Base ◽  
Market Participants ◽  
New Information ◽  
Banking Business ◽  
Remote Interaction

Digital transformation is the main direction of development of the national financial industry. Traditional banking services are being transferred to online services, especially in the context of the rapid growth of e-commerce. The introduction of new information channels of remote interaction allows credit institutions to reduce their costs, improve the quality and speed of customer service, balance active and passive operations, expand the «line» of banking products and financial services, stabilize and expand the customer base. The development of the banking business based on the introduction of a fast payment system is becoming a necessity for all categories of retail and corporate clients. The creation and development of the infrastructure of the fast payment system is a priority project of the Bank of Russia for the development and expansion of non-cash payments. This project is aimed at developing the availability of financial services in remote regions of Russia and reduces the costs of market participants.

scholarly journals Impact of Volatility and Spill over Effects over Banking Sector

2020 ◽  
Vol 22 (12) ◽  
Author(s):  
Mr. Abdullah Shadab ◽  
◽  
Dr Amit K Sinha ◽  
Dr Vinitendra P Singh ◽  
◽  
...  
Keyword(s):  
Banking Sector ◽  
Banking Industry ◽  
Qualitative And Quantitative Analysis ◽  
Case Study Approach ◽  
Indian Economy ◽  
Qualitative And Quantitative ◽  
Study Approach ◽  
Banking Institutions ◽  
The Impact

It is significant for banking institutions to comprehend the challenges associated with volatility and spillover, which the present study intends to identify and offer a significant recommendation on the basis of the Indian Economic sector. In relation to the context, this study highlights the impact of volatility and spillover the banking sector studies them on the context of Indian Economy in a comprehensive way. In addition, the use of qualitative and quantitative analysis through a case study approach has been considered for the study in order to accomplish the overall objective of the study. This study would contribute towards the economy of the India in terms of the banking industry by analysing the impact of volatility and spillover in a detailed manner. In relation to the scope of the present study, certain objectives of the research are sorted out. It will help to explore the requisite challenges associated with volatility and spillover on the Indian banking sector. It will also help to comprehend the influence of volatility and spillover on the banking sectors of India towards the Indian economy. It will offer related recommendations to the Indian banking institutions for mitigating the impact of volatility and spillover.

scholarly journals Qualitative and Quantitative Analysis of Hydroquinone in Face Cream with TLC and HPLC Methods

2020 ◽  
Vol 12 (2) ◽  
pp. 157
Author(s):  
Rahma Dona
Keyword(s):  
Quantitative Analysis ◽  
Retention Time ◽  
Sodium Sulfate ◽  
Chemical Compound ◽  
Maximum Level ◽  
Qualitative And Quantitative Analysis ◽  
Qualitative And Quantitative ◽  
Black Spots ◽  
The Face ◽  
Materials Used

Hydroquinone is a chemical compound widely used in cosmetics that acts as a removal of black spots/spots on the face. The use of hydroquinone in cosmetics, according to BPOM regulations, is only allowed with a maximum level of 2%. Excessive use of hydroquinone can cause pigment abnormalities in the face. The materials used in this study were hydroquinone BPFI, 96% ethanol, absolute ethanol, sodium sulfate, methanol (HPLC grade), aquadest, ethyl acetate, and face cream samples (X and Y). Qualitative and quantitative analysis of hydroquinone content in both face cream samples was carried out by TLC and HPLC methods. The results of the qualitative analysis by TLC on both face cream samples (X and Y creams) showed that both samples had the same Rf value 1as the standard hydroquinone Rf while the HPLC chromatogram results of both samples had the same retention time as the standard hydroquinone. Simultaneously, the results of quantitative analysis on cream X samples contained hydroquinone of 3.06% and Y cream of 4.15%. From these results, both face cream samples positive contained hydroquinone with levels> 2%.

scholarly journals Acta Biologica Szegediensis: A Bibliometric Analysis (1997-2019)

2020 ◽  
pp. 171-180
Author(s):  
Mario Gajdacs
Keyword(s):  
File Format ◽  
Qualitative And Quantitative Analysis ◽  
Scientific Publications ◽  
Document Type ◽  
Scientific Impact ◽  
Publish Or Perish ◽  
Qualitative And Quantitative ◽  
Scopus Database ◽  
The University ◽  
Number Of Authors

Aims: Scientometrics is a field concerned with the qualitative and quantitative analysis of scientific publications, which are frequently used in the field of library and information sciences. The aim of this study to present a general overview of the journal Acta Biologica Szegediensis (ABS) from 1997 to 2019 (a 23-year period) using bibliometric indicators. Methodology: The data analysed in this study was extracted from the Scopus database. The information was exported in RIS file format to the Harzing’s Publish or Perish 7.22 and VOSviewer 1.6.15 for data analysis. Clusters and co-occurrence networks of the authors and keywords of the published documents were generated. Results: The number of documents published in ABS during the study period was n=795, the most frequently published document type was „original article” (n=534, 67.2%). Articles published between 1997 and 2019 were cited 4289 times overall, averaging in 5.39 citations per paper and 186.5 cites/year. The average number of authors per paper increased consistently throughout the years (from 2.82 to 4.23). Conclusion: ABS is in a unique position; while it is primarily a journal of the University of Szeged, it has received increasing attention from an international scientific audience, both from molecular and supra-individual biologists, pharmacists and other medical scientists. The submission of additional articles from a wider audience would definetly strengthen the international reach and scientific impact of the journal.

scholarly journals Organizational and Managerial Aspects of Individualization of Services for Corporate Clients in the Client-Oriented Policy of a Commercial Bank

2018 ◽  
Vol 28 (4) ◽  
pp. 674-681
Author(s):  
Dmitry Shevchenko
Keyword(s):  
Staff Development ◽  
Customer Service ◽  
Commercial Bank ◽  
Management Tools ◽  
Banking Services ◽  
Organization And Management ◽  
Banking Business ◽  
Corporate Clients ◽  
Selection Of

Under conditions, when there is very intense competition, individualization of services is the most reasonable way to implement the client-oriented approach in banking. The article emphasizes the following organization and management tools needed for the successful individualization of corporate customer service in a commercial bank: deep market segmentation along with a selection of key clients considering their actual and potential importance for the bank, the development of flexible banking packages for sub-segments as part of banking services, the adoption of the institution a personal client's manager, staff development at all levels of the bank organizational structure in pursuit of internal marketing. The systematic use of these tools will allow a commercial bank to build partnerships with corporate clients, to raise the level of customers' satisfaction and loyalty, to ensure sustainability of interaction with the key customers that determine the essential characteristics of the banking business in the long term.

scholarly journals Internal Audit and Leadership: How to Improve Productivity Service on The Islamic Rural Bank have to Use Capital

2018 ◽  
Vol 4 (1) ◽  
pp. 93
Author(s):  
Tulus Suryanto ◽  
Effendi Effendi ◽  
Apun Syaripudi
Keyword(s):  
Linear Regression ◽  
Human Resources ◽  
Multiple Linear Regression ◽  
Internal Audit ◽  
Reliability Test ◽  
Qualitative And Quantitative Analysis ◽  
Validity And Reliability ◽  
Banking Services ◽  
Qualitative And Quantitative

This study investigates whether the Internal Audit and Leadership significant effect to the productivity of banking services on islamic rural bank Bandar Lampung in partially and simultaneously. The approach used in this study is a qualitative and quantitative analysis. The incoming data is analyzed and tested by multiple linear regression. Before being tested by multiple linear regression, first tested by using validity and reliability test, to measure and test the questionnaire given to respondents, is quite valid and reliable. Leadership significant effect on productivity services in Islamic Rural Banks, by 19.3%. Internal Audit significant effect on productivity services at the Islamic Rural Bank, by 59.6%. Simultaneously testing indicate that the Leadership and Internal Audit jointly significant effect on productivity services in the Sharia Rural Banksby 78.9%. As for the remaining 21.1% influenced by other factors. This study contributes when leadership and internal audit plays together will be able to increase the productivity services inIslamic rural bank significantly. The results of this study can be used by management in improving the quality of human resources in Islamic rural bank. Needed good leadership: making quick decisions, always motivate employees or subordinates, always creative and innovate, communicate with employees or subordinates, a clear division of authority.

scholarly journals Analysis of the State of the Ukrainian Banking Services Market during the Pandemic

2020 ◽  
Vol 23 (1) ◽  
pp. 13-19
Author(s):  
Olena Bodnar ◽  
◽  
Victoriia Palamarchuk ◽  
Anton Havrylov ◽  
◽  
...  
Keyword(s):  
Customer Service ◽  
Banking System ◽  
The State ◽  
Internet Technology ◽  
Negative Consequences ◽  
Banking Services ◽  
Banking Institutions ◽  
National Bank ◽  
Stability Rating ◽  
The Stability

Introduction. In the current global crisis, the spread of globalization, unstable economy in the country, the emergence of threats related to the spread of the COVID-19 pandemic and the introduction of quarantine in the country, it is necessary to analyze their impact on banking institutions in Ukraine and accordingly to the national security of Ukraine. Purpose. The main purpose of the study is to analyze the current state of the banking services market of Ukraine during a pandemic and to develop practical recommendations for its further development. Results. The state of the Ukrainian market of banking services in the conditions of a pandemic is analyzed. The dynamics of operating banks in Ukraine is studied. The TOP-10 banking institutions according to the stability rating and the leaders of the people's rating of banking institutions are presented. It is noted that in modern conditions, the activities of banking institutions are extremely strongly influenced by external factors. The dynamics of gross domestic product volumes is considered. The dynamics of the discount rate of the National Bank of Ukraine is studied. The analysis of indicators of return on assets and capital of the banking system in Ukraine as a whole is carried out. Examples of adaptive solutions of banking institutions in Ukraine during a pandemic are given. It is noted that due to the introduction of quarantine in Ukraine, citizens began to actively and effectively use Internet technology to address their own issues and meet needs, thus accelerating the transition to the digital age. Conclusions. We are convinced that the introduction of adaptive measures of banking institutions in the context of the COVID-19 pandemic for other banks will help to minimize the negative consequences and possible risks associated with such exposure. Thanks to timely decisions on the functioning of banking institutions, re-planning, changing approaches to customer service, banking institutions were able to adapt to the conditions caused by the pandemic, and reduce possible risks, losses and threats to their activities and generally positively affect the economy.

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