scholarly journals The Strategy of Improving Complaint Management in Surakarta City Toward Society 5.0-Based Public Service

2021 ◽  
pp. 217
Author(s):  
Hana Ni’ma Rosida ◽  
Kristina Setyowati
Keyword(s):  
Qualitative Research ◽  
Content Analysis ◽  
Literature Review ◽  
Public Service ◽  
Research Method ◽  
City Government ◽  
Analysis Technique ◽  
The Government ◽  
Public Critique

The organization of public service is not free of public critique. The management of complaint is a factor that can improve public service quality. Complaining is important because it is the public’s expression that can result from public dissatisfaction with a product or a service. Moreover, to deal with Society 5.0 era, the government should provide a system to solve the problem. Therefore, this research aims to discuss the strategies taken by Surakarta City Government in managing complaint in Surakarta City toward a society 5.0-based public service. This research employed a qualitative research method. Technique of analysis used in this study was content analysis technique obtained through literature review. Based on the result of literature review, it can be seen that some strategies have been taken by Surakarta City Government, including, among others: improving the quality of human resource constituting public apparatuses; making policy; and providing complaining media.

scholarly journals Public Service Quality Improvement Strategy by Cirebon City Government Regarding the Granting of Trade-Business-License

2021 ◽  
Vol 1 (2) ◽  
pp. 109-120
Author(s):  
R. Rohadin
Keyword(s):  
Qualitative Research ◽  
Public Service ◽  
Control Strategy ◽  
Research Method ◽  
City Government ◽  
Improvement Strategy ◽  
Online Data ◽  
Quality Improvement Strategy ◽  
Physical Evidence

This study aims to identify and analyze the strategy to improve trade business licensing (SIUP) services implemented by the Cirebon City Government. The research method used is the descriptive qualitative research method. Data was collected using interviews, observation, documentation, and online data searching techniques. The results of this study indicate that: 1. The quality of SIUP services has been running quite well but not optimal enough when viewed from the dimensions of reliability, physical evidence of service, responsiveness, assurance, and empathy. 2. To improve the quality of SIUP services, BPMPP and the Cirebon City government implement several strategies: core strategy, consequence strategy, customer strategy, control strategy, and cultural strategy. However, the customer strategy still needs to be reformulated because it has not shown satisfactory results. The conclusions of this study are: The quality of SIUP services is still not optimal. This is based on several indicators, e.g., first, In the dimension of reliability, has not been able to meet the timely issuance. Second, in terms of tangibles, the appearance of infrastructure and arrangement of licensing service rooms is quite good; Third, the assurance dimension has provided information certainty starting from the clarity of terms, procedures, and cost certainty.

scholarly journals GUBUK ZISWAF: SOLUSI PEMBIAYAAN HIDUP MASYARAKAT BERBASIS PEMBERDAYAAN LOKAL DI TENGAH PANDEMI COVID-19

2021 ◽  
Vol 1 (2) ◽  
pp. 116-126
Author(s):  
Prahoro Yudo Purwono ◽  
Fikky Ardiansyah ◽  
Syahrul Gunawan
Keyword(s):  
Qualitative Research ◽  
Literature Review ◽  
Research Method ◽  
Positive Impact ◽  
Development Stage ◽  
The Other ◽  
Planning Stage ◽  
Manufacturing Performance ◽  
The Government ◽  
Implementation Technique

The COVID-19 outbreak has the potential to change the economic situation which is marked by a change in the trade map, in addition to causing the cessation of various business fields, global trade performance will certainly be disrupted due to the slow improvement in manufacturing performance. On the other hand, the problem of distributing ZISWAF funds (Zakat, Infaq, Shadaqah and Waqaf) has not been evenly distributed. Therefore, Gubuk ZISWAF is proposed. The purpose of this research is to describe the concept and implementation of Gubuk ZISWAF as a solution for community living financing scheme based on local empowerment during the COVID-19 pandemic. The research method used is qualitative research with literature review approach. The result shows that the implementation technique  will be carried out to realize the Gubuk ZISWAF starts from the planning stage, where is related to the formulation of policies by the government and collaboration with related parties, then continued with research and coordination between related parties and the government, development stage, socialization program, and comprehensive implementation (with a ball pick-up system). The results of the implementation of the Gubuk ZISWAF in each of these villages have had a positive impact on the Indonesian economy. In addition to suppressing the rate of poverty in the midst of a pandemic, the possibility of social crimes and the stalling of the economy as well as the spread of COVID-19 can also be prevented.

The Relevance between Theses Literature Reviews and Research Questions Written by Students of STKIP PGRI Sumatera Barat Graduated in 2019

2020 ◽  
Vol 7 (2) ◽  
pp. 162
Author(s):  
Yelfiza Yelfiza ◽  
Siska Siska
Keyword(s):  
Qualitative Research ◽  
Content Analysis ◽  
Literature Review ◽  
Research Design ◽  
Qualitative Method ◽  
Purposive Sampling ◽  
Literature Reviews ◽  
Study Programs ◽  
Research Questions

This research aimed to investigate the relevance between the literature reviews and the research questions of the theses written by the students who graduated in 2019 from seven study programs in STKIP PGRI Sumatera Barat. The research design was qualitative research which focused on describing, explaining, and exploring the students’ thesis writings, whether the literature reviews described were relevant to their research questions. Purposive sampling was the technique used to select the data that consisted of 13 students’ theses. This research focused on those 13 theses because they were written in a qualitative method, which showed the relevance between research questions and the literature review. Here, content analysis was used to analyze the data to show whether the literature review of each thesis discusses the relevant theories to answer the research questions. The result showed that among 13 students’ theses, 6 theses were relevant, and 7 were irrelevant. It means that more students had written with irrelevant theories. It can be suggested to the thesis advisors to give more attention to the quality of students’ theses because the irrelevance can interfere with the qualities of their theses.  

scholarly journals EVOLUSI KONSEP TATA KELOLA PEMERINTAH: SOUND GOVERNANCE, DYNAMIC GOVERNANCE dan OPEN GOVERNMENT

2017 ◽  
Vol 8 (2) ◽  
pp. 87-102
Author(s):  
Lesmana Rian Andhika
Keyword(s):  
Qualitative Research ◽  
Human Resources ◽  
Research Method ◽  
Scientific Literature ◽  
Good Governance ◽  
Open Government ◽  
New Thought ◽  
Research Article ◽  
The Government

Evolution experienced by the various concepts of governance ranging from good governance, sound governance, dynamic governance, to open government is a concept of the reference that is considered able to manage governance activities properly. The concept governance of anything adopted implies to reject various forms of government based on the activity of authoritarian activity, corruption, collusion, and nepotism that would open up opportunities for other evil actions in the carry out the activity of the government. The focus of the research objectives is trying to contribute knowledge by exploring theoretical conceptual from different scientific literature because it is not necessarily the concept of governance adopted and successfully implemented at the place differently. This research article is a synthesis of qualitative research, using the research method of meta-theory (the analysis of theory). This study seeks to identify all existing written evidence concerning the themes of research, produce a variety of studies are systematically used to develop and examine the theory has ever produced. The results of this study reveal the evolution of governance occurs due to a new thought to fill the lack of a concept that has been there before. Other results are also revealed that the concept of governance has a digest and refer to the innovation of the government. The concept of governance of this will be meaningless when run by people with the low quality of human resources, not smart, and it is not agile.

scholarly journals Kohesi pada Novel Cinta Suci Zahrana Karya Habiburahman El Shirazy

2018 ◽  
Vol 1 (2) ◽  
pp. 182-201
Author(s):  
Ira Yuniati ◽  
Chairunnisa Chairunnisa
Keyword(s):  
Qualitative Research ◽  
Content Analysis ◽  
Discourse Analysis ◽  
Research Method ◽  
The Novel ◽  
Lexical Cohesion ◽  
Analysis Technique ◽  
Preceding Sentence ◽  
Relationship Of ◽  
The Relationship

This study aims to determine the cohesion marker used in the Cinta Suci Zahrana novel especially in the last chapter titled Cinta Suci Zahrana. This research uses qualitative research method with content analysis technique. The data in this research is cohesion in Novel Cinta Suci Zahrana by Habiburrahman El Shirazy. The source of data is the novel of Cinta Suci Zahrana by Habiburrahman El Shirazy. The data on the cohesion in the novel of the Cinta Suci Zahrana by Habiburrahman El Shirazy is analyzed by steps in tracking the relationship of every two sentences in pairs, ie the relationship between a sentence with a preceding sentence characterized by the use of the cohesion marker. The results of research based on cohesion mechanisms between the sentences contained in the novel Cinta Suci Zahrana by Habiburrahman El Shirazy there is a grammatical cohesion which includes referring, replacing, and sequencing. In addition, lexical cohesion is used which includes repetition, antonymy, collocation, hyponimi, and equivalence. Keywords: Cohesion, Novels, Discourse Analysis

scholarly journals Kebijakan Publik Dalam Meningkatkan Pelayanan Sebagai Implementasi Otonomi Daerah Di Kota Denpasar

2020 ◽  
Vol 2 (2) ◽  
pp. 70-76
Author(s):  
I Nyoman Artayasa
Keyword(s):  
Public Policy ◽  
Quality Of Service ◽  
Local Government ◽  
Public Service ◽  
Local Communities ◽  
City Government ◽  
Regional Autonomy ◽  
The Government ◽  
The City

Policy of regional autonomy was born with the aim to keep the government and the integrityof the Unitary Republic of Indonesia (NKRI), by encouraging the ability of initiative and creativity oflocal government and local communities in the pursuit of prosperity. Public Policy is whatevergovernments choose to do or not todo. The principle of public service is to provide a service with agood quality to the community which embodies the obligation of the government apparatus as a publicservant . Regional autonomy gives authority to local government in this case the city government toexplore potential areas to improve the quality of service to the community. In providing good serviceto the community, Denpasar government adopt local wisdom that philosophy Sewaka Dharma. SewakaDharma can be defined as "Serving is the obligation."

scholarly journals Analysis of Implementation of E-Legislation Based on Public Participation at the National Law Development Agency

2020 ◽  
Vol 9 (2) ◽  
pp. 125
Author(s):  
Ari Khusrini ◽  
Teguh Kurniawan
Keyword(s):  
Qualitative Research ◽  
Literature Review ◽  
Public Participation ◽  
Public Administration ◽  
Research Method ◽  
Qualitative Research Method ◽  
Research Framework ◽  
Public Comment ◽  
System Input

Previous studies of e-rulemaking that have not touched the theme of e-rulemaking in Indonesia or e-legislation, findings of the observations of the BPHN's website are technical constraints and low public comment statistics, the urgency of the needs of the Indonesian Government in improving democracy and the quality of policies, as well as the legal vacuum regarding the provision of the implementation of e-legislation since 2014 until now, hence the review of this paper will be focused on the preparation of a research framework to address the quality of implementation of public participation with e-legislation. The qualitative research method used is literature review and observation on the BPHN’s website with a study period of October 2016-January 2019. The results of the literature review show, conceptually, quality of the e-rulemaking cannot only be seen from a large number of participants, but rather to the quality of comments that has a substantial depth to get the quality of policy and compliance in its implementation. The dimension of public administration is used to photograph the stages: (i) system input; (ii) system process, including processing and managing data and information; and (iii) the quality of public comments and the policy of draft output. 

scholarly journals A Naturalness of Translation in J. K. Rowling’s Novel Harry Potter and the Half Blood Prince into Indonesian

Al-Lisan ◽  
2020 ◽  
Vol 5 (2) ◽  
pp. 200-212
Author(s):  
Siti Aisyah ◽  
Dwi Harjanti
Keyword(s):  
Qualitative Research ◽  
Content Analysis ◽  
Harry Potter ◽  
Original Novel ◽  
The Novel ◽  
Translation Product ◽  
Analysis Technique ◽  
Four Levels ◽  
Descriptive Qualitative

A good quality of translation is known by assessing it. One way to assess translation product is by assessing the naturalness.  This research aims at describing the naturalness of translation in J. K. Rowling’s Harry Potter and the Half Blood Prince novel into Indonesian version Harry Potter dan Pangeran Berdarah Campuran. This is a descriptive qualitative research. The data were sentences in the original novel and its Indonesian translation. The data were collected using content analysis technique and analyzed using Larson theory of naturalness in translation and supported by other theories. This research does not mean to judge the translator but it is intended to give contribution to the development of translation by analyzing the naturalness of the translation.  The finding showed that there are four levels of naturalness found in the translation of the novel, such as (1) highly natural (171 data or 78.1 %), (2) natural (33 data or 15.1 %), (3) less natural (13 data or 5.9 %), and (4) unnatural (2 data or 0.9 %).

UPAYA PENINGKATAN KUALITAS PELAYANAN APARAT DESA KEPADA PUBLIK

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Nur Hidayati
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Public Service ◽  
Behavioral Change ◽  
Research Method ◽  
Educational Background ◽  
Mental Attitude ◽  
Training Service ◽  
And Training

Efforts to improve the quality of service village officials are needed, so that in carrying out the obligations as village officials can be optimal. The phenomenon that occurs there are still officials with a background of junior high education and less optimal in providing services. The research was conducted in Purwoasri village Purwoasri district Kediri, using qualitative research method that is trying to understand certain situation and background as it is, conducting interview with some informant. The result of the research shows that the quality of village officials in providing public services is not good, so it is necessary to improve the quality of service by improving work discipline, mental attitude and behavioral change, and the need for prerequisite standard for educational background for village officials and training service. Keywords: quality, public service, village officials.

scholarly journals Filsafat Dalam Sistem Nilai Pancasila

2021 ◽  
Vol 2 (1) ◽  
pp. 9-15
Author(s):  
Sri Windari ◽  
Muhammad Ilham Aziz
Keyword(s):  
Qualitative Research ◽  
Data Analysis ◽  
Literature Review ◽  
Data Reduction ◽  
Research Method ◽  
The State ◽  
Value System ◽  
Qualitative Research Method ◽  
Data Analysis Technique ◽  
Analysis Technique

This paper examines philosophy in the Pancasila value system. This research can be qualified in philosophical research, the method used in this research is qualitative research method through literature review. The type of method used is descriptive qualitative. While the data analysis technique, the writer uses the technique introduced by Miles and Huberman, which includes data reduction, presentation, and conclusion. This article begins with the formulation of the meaning of philosophy in the Pancasila system. Then describe descriptively related to the function of philosophy in the Pancasila system. Pancasila is the basis as well as the ideology of the Indonesian nation, which can be implemented in the life of the nation and state. While philosophy can be understood as a way of deep thinking to get a truth. Philosophy in the Pancasila system is a philosophy on the basis of the state which consists of five precepts as derivations that have their respective roles, but the goal is the same, namely to manage and realize the values contained in it in the life of the nation and state in Indonesia. Each of the precepts contained in Pancasila is basically a unity that cannot be separated and interrelated. The five precepts as the basis of the philosophy of the Indonesian state are each a representation of the civilization of the Indonesian nation.

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